CN1534527A - Method of proceeding service management using protable interactive managing device and system thereof - Google Patents
Method of proceeding service management using protable interactive managing device and system thereof Download PDFInfo
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- CN1534527A CN1534527A CNA031175678A CN03117567A CN1534527A CN 1534527 A CN1534527 A CN 1534527A CN A031175678 A CNA031175678 A CN A031175678A CN 03117567 A CN03117567 A CN 03117567A CN 1534527 A CN1534527 A CN 1534527A
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Abstract
A method and system using portable interactive manager for the service management in order to effectively distribute operation resources are disclosed. Said system is composed of a service card owned by client and provided by service provider, a portable interactive manager owned by service person, a data management system of service provider, and the settlement management system for financial organization and the enterprises with better credit.
Description
Technical field
Carry out effectively distribution operation resource of Service Management thereby the present invention relates to a kind of portable interactive manager that utilizes, realize the method and system of IT application in management.
Technical background
In view of the competition character that already waits service industry such as household services and its practitioner's basic quality uneven, and the practitioner " away from " enterprise is engaged in services, again directly towards professionalisms such as families, certainly will require service provider to set up the system management mechanism of standard, improve service quality, safeguard and set up the well-deserved reputation platform, collect, manage, use information on services cheaply, strengthen management of human resources, to cut operating costs to greatest extent, improve Enterprises'Competitiveness, and enlarge the demand in market.
But existing service provider is in the pattern that a large amount of dependence labor managements or limited use electronic system manage, so just caused the service tracks management costs higher, and be difficult to control service quality, can't improve problems such as service safe, cause the development of service industry to be suppressed.
Patent documentation JP[31] 333620/2000 the technical scheme of a kind of " commodity exchanging appararus, device for mobile communication, management devices and commodity trading system " is disclosed.Though certain progress has compared with prior art been arranged, it belongs to a kind of mode of shopping at network, and the market that needs to set up than standard could be effective, and all not enough standard in the market of present most of industries is therefore also inapplicable in many countries; Its operating cost is higher, and the expense of mobile communication common compatriots be difficult to bear; Do not mention the content of Service Management in this technical scheme, only be only applicable to common commodity transaction.
Summary of the invention
Technical matters to be solved by this invention provides a kind of security that can improve service, the accurate recording transaction content, finish the effective connection from client to the service provider, provide foundation for service provider follows the tracks of and reduces handling cost, make the service function of service provider and the portable interactive manager that utilizes of information management function fusion carry out the system and method for Service Management.
In addition, another object of the present invention is to set up the complete service running platform of a cover, by of the cooperation of independent clearing side with service provider, and for service provides safeguard, thus the interests of guarantee each side.
Solving the scheme that technical matters of the present invention adopts is: the client holds the service card that records data that service provider provides; The attendant holds the portable interactive manager, be used to gather the service card data, service card and service carried out authentication, the track record service content, the expense that service produces is descended button on service card, the transaction voucher is provided and carries out service data output to management data equipment; The first verification of data interactive maintenance device of service provider's application data management system, the portable interactive manager reception of carrying from the attendant comprises customer data, service data, attendant's data and service amount of money data, and the resource data management system of application data management system are classified to received data, and carry out service card and manage, customer account management, human resource management, financial management; Financial institution or the unit that enjoys a good reputation use the second verification of data interactive maintenance device of settlement management system, receive relevant finance and cash flow management data from the first described verification of data interactive maintenance device, and the data after will settling accounts are carried out alternately to the first verification of data interactive maintenance device, and with the clearing control system of settlement management system, to the cash flow data processing, and to cash flow implementation supervision and control.
For realizing above-mentioned purpose of the present invention, that is adopted carries out comprising in the system of Service Management with the portable interactive manager: (1) service card is used to provide the data of customer data and payment services expense; (2) portable interactive manager, be used to gather the service card data, service card and service carried out authentication, the track record service content, the expense that service produces is descended button on service card, the transaction voucher is provided and carries out service data output to management data equipment; (3) data management system, the first verification of data interactive maintenance device wherein, be used for comprising customer data service data, the device of attendant's data and service amount of money data from the portable interactive manager reception that the attendant carries, resource data management system wherein, be used for received data is classified, and carry out service card management, customer account management, human resource management, financial management; (4) settlement management system, the second verification of data interactive maintenance device wherein, be used for receiving relevant finance and cash flow management data from the first described verification of data interactive maintenance device, and the data after will settling accounts are carried out alternately to the first verification of data interactive maintenance device, clearing control system wherein, be used for processing, and cash flow is carried out supervision and control the cash flow data.
Wherein said data management system will keep service card at the uniqueness and the continuity of services client, promptly each opens service card only at (family) client, and also will keep the uniqueness and the continuity of member's job number of attendant.
The cash flow that described settlement management system is produced in service is monitored by independent clearing side, and wherein independence clearing side is financial institution or other enterprises and institutions that enjoy a good reputation such as bank, insurance.Independent clearing side is in the supervision and management to cash flow, and the some that proposes each transaction is as the service risk fund.Described risk fund is formulated ratio by independent clearing side jointly with service provider.
Described service card can adopt magnetic card or IC-card, by independent clearing side and service provider's joint float and affirmation.
Description of drawings
Fig. 1 is service card, portable interactive manager, the data management system according to the embodiment of the invention, the block diagram of settlement system:
Fig. 2 is a portable interactive manager structural representation
Embodiment
The contrast accompanying drawing is described the preferred embodiments of the present invention in detail below.
Portable interactive manager 11 as service tracks and transaction system comprises input interface 1, CPU (central processing unit) 2, storer 3, inputoutput data storage 4, output interface 5, printing device 6, analog quantity input equipment 7, system bus 8, power supply unit 9, services selection key (not shown), screen display (not shown) and draw-in groove in the present embodiment.
Service card is a magnetic card in the present embodiment, should be pointed out that the service card among the present invention is not limited to magnetic card, also comprises other read-write data cards such as bar code card.
At first, the client buys service card to service provider or service card commission organization, and after service provider receives services request, suitable attendant will carry portable interactive manager 11 and provide service for the client.Before service is provided, the attendant inserts client's service card 10 in the draw-in groove of manager 11, interaction manager 11 will carry out analog quantity input 7 by the data on 1 pair of service card 10 of input interface, and discern by CPU (central processing unit) 2, and service card 10 is carried out authentication, then authenticating result is shown on screen display.
After service is finished, the attendant will be with the services selection key on the portable interactive manager 11 under client's inspection, import attendant person's job number one by one according to the prompting of manager 11 screen displays, type service, service time, the service amount of money, the client is to data items such as service satisfaction comprehensive gradings, and the service fee on the clothes card 10 detained down, then importing authentication code by the client carries out authentication to service, manager 11 will be printed triplicate service evidence (these functions all will be carried out by the CPU (central processing unit) 2 of manager 11 after authentication was finished, and above content of operation also will all be stored in the storer 3 of manager 11 into), wherein stay 1 part to give the client as the service foundation, and the client also can carry out inquiry into balance to service card 10, so that service card 10 is bought again or supplemented with money.
Through specific work the time or after manager 11 stored certain limit, portable interactive manager 11 will carry out data output to the first verification of data interactive maintenance device 14 of Management Data System 12, afterwards, data management system will be classified and management to service data under the support of resource data management system 15, then, the settlement management system 16 of that part of data to clearing side that will belong to the supervision of independent clearing side carries out data output, by independent clearing side the cash flow that service is produced superintended and directed control.After independent clearing side finished the clearing of cash flow, it provided the data management system 12 of checkout result to service provider again, so that the management of service provider.
In addition, service provider and independent clearing side will unite distribution and the affirmation to service card 10, and will unite the radix of formulating the service risk fund.
Claims (9)
1. carry out the method for Service Management with the portable interactive manager, it is characterized in that the client holds the service card that records data that service provider provides; The attendant holds the portable interactive manager, be used to gather the service card data, service card and service carried out authentication, the track record service content, the expense that service produces is descended button on service card, the transaction voucher is provided and carries out service data output to management data equipment; The first verification of data interactive maintenance device of service provider's application data management system, the portable interactive manager reception of carrying from the attendant comprises customer data, service data, attendant's data and service amount of money data, and the resource data management system of application data management system are classified to received data, and carry out service card and manage, customer account management, human resource management, financial management; Financial institution or the unit that enjoys a good reputation use the second verification of data interactive maintenance device of settlement management system, receive relevant finance and cash flow management data from the first described verification of data interactive maintenance device, and the data after will settling accounts are carried out alternately to the first verification of data interactive maintenance device, and with the clearing control system of settlement management system, to the cash flow data processing, and to cash flow implementation supervision and control.
2. according to the method for carrying out Service Management with the portable interactive manager of claim 1, the service content that it is characterized in that portable interactive manager institute track record comprises: the service fee of customer service card card number, generation, attendant's member job number, type service, service time, service satisfaction comprehensive grading, entitlement number, service card remaining sum.
3. according to the method for carrying out Service Management with the portable interactive manager of claim 1, it is characterized in that described data management system will keep service card at the uniqueness and the continuity of services client, be each service card only at (family) client, and also to keep the uniqueness and the continuity of member's job number of attendant.
4. according to the method for carrying out Service Management with the portable interactive manager of claim 1, it is characterized in that the cash flow that the settlement management system produced in service monitored by independent clearing side, wherein independence clearing side is financial institution or other enterprises and institutions that enjoy a good reputation such as bank, insurance.
5. according to the method for carrying out Service Management with the portable interactive manager of claim 1, it is characterized in that independent clearing side in the supervision and management to cash flow, the some that proposes at every turn to conclude the business is as serving risk fund.
6. according to the method for carrying out Service Management with the portable interactive manager of claim 1, it is characterized in that described service card is by independent clearing side and service provider's joint float and affirmation.
7. according to the method for carrying out Service Management with the portable interactive manager of claim 5, it is characterized in that described risk fund formulates ratio jointly by independent clearing side and service provider.
8, carry out the system of Service Management with the portable interactive manager, it is characterized in that comprising:
(1) service card is used to provide the data of customer data and payment services expense;
(2) portable interactive manager, be used to gather the service card data, service card and service carried out authentication, the track record service content, the expense that service produces is descended button on service card, the transaction voucher is provided and carries out service data output to management data equipment;
(3) data management system, the first verification of data interactive maintenance device wherein, be used for comprising customer data service data, the device of attendant's data and service amount of money data from the portable interactive manager reception that the attendant carries, resource data management system wherein, be used for received data is classified, and carry out service card management, customer account management, human resource management, financial management;
(4) settlement management system, the second verification of data interactive maintenance device wherein, be used for receiving relevant finance and cash flow management data from the first described verification of data interactive maintenance device, and the data after will settling accounts are carried out alternately to the first verification of data interactive maintenance device, clearing control system wherein, be used for processing, and cash flow is carried out supervision and control the cash flow data.
9, the method for carrying out Service Management with the portable interactive manager according to Claim 8 is characterized in that the customer service card adopts magnetic card or IC-card.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA031175678A CN1534527A (en) | 2003-03-29 | 2003-03-29 | Method of proceeding service management using protable interactive managing device and system thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA031175678A CN1534527A (en) | 2003-03-29 | 2003-03-29 | Method of proceeding service management using protable interactive managing device and system thereof |
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| Publication Number | Publication Date |
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| CN1534527A true CN1534527A (en) | 2004-10-06 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA031175678A Pending CN1534527A (en) | 2003-03-29 | 2003-03-29 | Method of proceeding service management using protable interactive managing device and system thereof |
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| CN (1) | CN1534527A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100421101C (en) * | 2005-09-14 | 2008-09-24 | 华为技术有限公司 | Data checking apparatus and checking method |
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2003
- 2003-03-29 CN CNA031175678A patent/CN1534527A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100421101C (en) * | 2005-09-14 | 2008-09-24 | 华为技术有限公司 | Data checking apparatus and checking method |
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