CN1484170A - Multimedia warning system and method - Google Patents
Multimedia warning system and method Download PDFInfo
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- CN1484170A CN1484170A CNA021347964A CN02134796A CN1484170A CN 1484170 A CN1484170 A CN 1484170A CN A021347964 A CNA021347964 A CN A021347964A CN 02134796 A CN02134796 A CN 02134796A CN 1484170 A CN1484170 A CN 1484170A
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Abstract
The invention is a kind of multi-media warning system and method, the system includes a databank which stores proxy data which is someone who defines each kind of warning signals; a warning signal receiving module to receive the warning signal from the transmit leg; a warning signal process module, it selects the correspondent person according to the above proxy data if it doesn't receive the feedback confirmation information, and generates warning sending request with the target of above person; a warning signal sending module which sends out the signal to correspondent users.
Description
[invention field]
The present invention relates to a kind of multimedia warning system and method, refer to especially a kind ofly not receive feedback in the given time when confirming message, select corresponding procurator to send the multimedia warning system and the method for alarm message.
[background of invention]
Present message means of communication is numerous, and it includes news in brief service (Short Message Service; SMS) mode, personal digital assistant (Personal digital assistant; PDA) mode, E-mail mode, voice mode, ICQ machine (abbreviating ICQ as) and fax mode etc.Along with the progress of society and the development of mechanics of communication, the information communication between the mankind is frequent further, and the survey statistics of announcing May calendar year 2001 according to GSM association shows that first season calendar year 2001, the whole world saw through the number of times of gsm system transmission news in brief above 50,000,000,000.Therefore, occur a large amount of message service provider at present,, for example provide the news in brief service provider that news in brief services such as financial information, stock market information, news information and entertainment information are provided for the user for the user provides the message service.Also have number of site to provide relevant information for the user by E-mail mode.Along with message communication and commercial application development thereof; more and more critical message needs the service provider that the service of transmission is provided; and these critical messages (alarm message) need in time send corresponding user to; What is more; transmission reception feedback information was confirmed after some alarm message needed the user to receive the alarm message; and in actual applications because the restriction of the processing speed of communication line, transfer system and ability and user's itself reason (for example the message receiving tool is shut down) may cause the user can't in time obtain this alarm message.At aforesaid situation, existing solution is to send the alarm message by another kind of send mode, informs that the user has sent this message, needs the user to confirm.The U.S. the 5th that on November 30th, 1999 was announced, 995, No. 594 patents, its patent name are " message notice multimedia warning system and method (System and Method for Message notification in a Multimedia MessagingSystem) " even with above-mentioned method.What this patent disclosed is that a message is for to send in user's the respective mailbox by Email, for the user can in time receive this message, message provider is when above-mentioned Email sends successfully, sending out an alarm message by the news in brief mode sends for this user reminding Email, this alarm message will constantly send to the user in a schedule time, up to this user the alarm message be confirmed.So, the disclosed technology of this patent also has defective, if user's news in brief receiving tool is in stopped status always, then the user can't in time obtain this alarm message.
[summary of the invention]
Therefore, at said system and the existing deficiency of method, a kind of multimedia warning system and method are provided, when message is confirmed in the feedback that does not receive the user in the predetermined feedback time, the alarm message in time are sent to this user's related proxy people in fact for essential.
The invention provides a kind of multimedia warning system, this multimedia warning system includes a database, is stored with the data of agency, the aforementioned procurator who acts on behalf of data for all types of alarm messages of each user of definition; One alarm message receiver module, the alarm message that the alarm message provider of reception sends; One alarm message processing module, generate alarm according to aforesaid alarm message and send request, and in the predetermined feedback time, when not receiving the feedback affirmation message of user's transmission, according to the aforesaid data of acting on behalf of, select corresponding procurator, generating and sending object is that aforementioned procuratorial alarm sends request; One alarm message sending module should be alarmed the request of transmission and send to corresponding user.Wherein aforesaid alarm message processing module includes: a feedback receives submodule, is used to receive the feedback affirmation message that the user sends; One time controlling sub is used to calculate the feedback stand-by period that message is confirmed in feedback; One conversion and control submodule according to the feedback stand-by period, act on behalf of data and whether receive feedback and confirm message, finishes alarming processing or to select the artificial object that sends of next agency; One alarm sends processing sub, according to the judged result generation alarm transmission request of aforementioned conversion and control submodule.
The present invention also provides a kind of multimedia alarm method, and this alarm request processing flow control method includes following steps: a database (a) is provided, is stored with the data of agency, this alarm data defines the agent relation of each user's all types of alarm messages; (b) alarm message receiver module is received from the alarm message that the alarm provider sends; (c) warning processing module generates an alarm according to above-mentioned alarm message and the contact data in the database of being stored in and sends request; (d) alarm message sending module obtains aforesaid alarm and sends request, sends it to relevant user; (e) warning processing module generates a time controlling object, calculates from alarm and sends the Request Processing time to the feedback stand-by period that receives feedback affirmation message; (f) warning processing module was judged in the predetermined feedback time, whether received the feedback affirmation message that the user sends; (g) judged result when step (f) is a "No", and aforementioned alarm message has next and act on behalf of man-hour,, generates a new transmission request, and repeats step (d) as sending object with this procurator; (h) judged result when step (f) is a "Yes", or when the judged result of step (f) be "No", but aforementioned alarm message does not have next to act on behalf of man-hour, finishes the transmission of alarm message and handles.
When message is confirmed in the feedback that does not receive the user in the predetermined feedback time, the alarm message is sent to this user's related proxy people, by above-mentioned system and method so that the related personnel can in time obtain urgent alarm message.
[description of drawings]
Fig. 1 is the applied environment synoptic diagram of multimedia warning system of the present invention and method.
Fig. 2 is the system architecture diagram of multimedia warning system of the present invention.
Fig. 3 is the calcspar of the basic document setting module of multimedia warning system of the present invention and method.
Fig. 4 is the alarm type tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.
Fig. 5 is the contact tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.
Fig. 6 is the data structure synoptic diagram of agent relation's tabulation of date of multimedia warning system of the present invention and method.
Fig. 7 is the data structure synoptic diagram of the alarming processing record tabulation of multimedia warning system of the present invention and method.
Fig. 8 is the calcspar of the alarm message processing module of multimedia warning system of the present invention and method.
Fig. 9 is the operation process chart of multimedia warning system of the present invention and method.
[embodiment explanation]
Consult shown in Figure 1ly, be the applied environment synoptic diagram of multimedia warning system of the present invention and method.In this preferred embodiment, multimedia warning system 6 is by being connected with a plurality of alarm message providers 2, obtain from alarming the alarm message that message provider 2 sends, 6 pairs of received alarm requests of this multimedia warning system are handled, and will alarm message and be sent to corresponding user 4 by network 8.Aforementioned alarm message provider 2 can include that news in brief serve that provider, mail service provider, fax services provide, voice service provider, PDA serve provider and enterprise information system, each alarm message provider 2 registers by multimedia system 6, can send corresponding alarm message to multimedia warning system 6.Aforementioned user 4 can include computer installation, mobile phone, personal digital assistant (Personal Digital Assistant, PDA), portable computer device and telephone device etc.Aforementioned network 8 can be cable network such as world-wide web or wireless network etc.
Consult shown in Figure 2ly, be the system architecture diagram of multimedia warning system of the present invention.Multimedia warning system 6 includes basic document setting module 60, database 61, alarm message receiver module 62, alarm message working area 64, alarm requirement analysis and processing module 66, sends request working area 67 and alarm message sending module 68.Wherein basic document setting module 60 is used for the system manager and sets relevant basic document, as alarm message type data, act on behalf of data, contact data and transmission medium basic document etc.These basic documents are for being stored in the database 61, and database 61 is to be made up of a plurality of tabulation of date, and each tabulation of date is used to store a kind of basic document.Be used for the alarm type data as alarm type tabulation of date 611, the alarm type data is essential information such as typonym, type code, load mode and the feedback time of each alarm message of definition; Act on behalf of tabulation of date 612 and be used for the storage agent data, act on behalf of the procurator of data for all types of alarm messages of each user of definition, be when the user does not carry out feedback to received alarm message in the given time and confirm, then multimedia warning system 6 sends relevant alarm message to its procurator; Contact tabulation of date 613 is used to store each customer contact data; Transmission medium tabulation of date 614 is used to store the transmission medium basic document, and this transmission medium basic document is described the transmission medium typonym and the transmission medium type code of each transmission medium.The data structure of aforesaid each tabulation of date is with reference to shown in the 4th figure.Database 61 also includes alarming processing record tabulation 616 and is used to note down the alarming processing situation.
The stock alarm message that the alarm message source of present embodiment sends for alarm request receiver module 62 receiving alarm message providers 2 (being stock alarm message provider 9 in the present embodiment), and should alarm message and be stored in the alarm message working area 64, this stock alarm message can be the input work notice, alarm types such as outbound operation notice and safety inventory early warning, for example the input work notice is for when materiel warehouse-in, stock alarm message provider 9 generates an alarm message and notifies the related personnel to carry out input work, the putting up working notice is for when stock alarm message provider 9 receives bill of sales, generating the alarm message notifies the related personnel to carry out putting up working, and the safety inventory early warning is when tank farm stock exceeds the safety inventory scope, and stock alarm message provider 9 generates the alarm messages and notifies the related personnel.Aforesaid alarm message includes information such as alarm type, user and warning content.Alarm message processing module 66 visit alarm message working areas 64 are to obtain an alarm message, and according to being stored in related data generation alarm transmission request in the database 61, this alarm sends asks to include information such as transmission medium sign, user label, receiver address, alarm name and warning content.Aforesaid alarm sends request and is stored in the transmission request working area 67.68 visits of alarm message sending module send request working areas 67 and obtain the alarm messages and send request, send the transmission medium sign of request and receiver address according to this alarm message and should alarm the message transmission and ask to be sent to corresponding user 4.
Consult shown in Figure 3ly, be the calcspar of the basic document setting module of multimedia warning system of the present invention and method.This basic document setting module 60 can run on a Website server (not shown), and the system manager can login the Website at aforementioned Website server (not shown) place by the browser (not shown), carries out the inquiry of related data setting and alarming processing.Aforesaid basic document setting module 60 includes the agent relation and safeguards that submodule 601, contact data safeguard that submodule 602, alarm type safeguard that submodule 603, transmission medium safeguard submodule 604 and alarming processing inquiry submodule 605.Wherein safeguard that by the agent relation submodule 601 can increase, revise, delete the data of agency newly; The contact data safeguards that submodule 602 is used to increase newly, revises, deletes and inquires about the contact data; Alarm type safeguards that submodule 603 is used to increase newly, revises, deletion and query warning type data; Transmission medium safeguards that submodule 604 is used to increase newly, revises, deletion and query transmission medium basic document; Alarming processing inquiry submodule 605 is used for the query warning disposition.
Consult shown in Figure 4ly, be the alarm type tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.This alarm type tabulation of date 611 includes alarm type title, alarm type sign, load mode and feedback time four fields, wherein the feedback time needs to confirm the feedback message to multimedia warning system 6 transmissions in the feedback time after the type is alarmed message for the definition user receives, otherwise will be regarded as not receiving aforementioned alarm message, the feedback time is minute being unit in this preferred embodiment.For example alarm type tabulation of date 611 stores an alarm type name and is called that input work notice, alarm type are masked as Inbound, load mode is SMS and feedback time to be 2 minutes alarm message.
Consult shown in Figure 5ly, be the contact tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.This contact tabulation of date 613 includes user's name and SMS, Email, fax number etc. and sends fields such as address information.
Consult shown in Figure 6ly, be the data structure synoptic diagram of agent relation's tabulation of date of multimedia warning system of the present invention and method.This agent relation's tabulation of date 612 is used to store the situation of acting on behalf of of each class alarm message of user, be when the user does not carry out feedback to received alarm message in the given time and confirm, then multimedia warning system 6 sends relevant alarm message storage alarm type basic document to its procurator.This is acted on behalf of tabulation of date 612 and includes fields such as user's name, alarm type sign and a plurality of procurator's titles.
Consult shown in Figure 7ly, be the data structure synoptic diagram of the alarming processing of multimedia warning system of the present invention and method record tabulation.This alarming processing record tabulation 615 is made up of a plurality of alarming processing records.Each alarming processing record includes agent relation's field of alarming processing sequence number, alarm type sign, user, user, and at least one alarming processing step field.Wherein the alarming processing sequence number is a serial number, in order to the sign of definition alarming processing.Alarming processing step field is for promptly producing and increase when a new alarm sends request when carrying out a treatment step, and alarming processing step field includes transmission object, processing time, field such as feedback and feedback time whether.
Consult shown in Figure 8ly, be the calcspar of the alarm message processing module of multimedia warning system of the present invention and method.In this preferred embodiment, alarm message processing module 66 includes and sends processing sub 661, time controlling sub 662, conversion and control submodule 663, alarming processing record sub module 664 and feedback reception submodule 665.The description of aforementioned each submodule and contact are with reference to the description of Fig. 9.
Consult shown in Figure 9ly, be the operation process chart of multimedia warning system of the present invention and method.Alarm message receiver module 62 receives inventory information and serves the alarm message that provider 9 sends, this alarm message includes information such as alarm type sign, user and warning content, and (to be masked as inbound, user with alarm type in this preferred embodiment be that Zhang San's alarm message is an example for briefly bright, be designated hereinafter simply as inbound), and aforesaid alarm message is stored in alarm message working area 64 (step S601).Send processing sub 661 visit alarm message working areas 64 and obtain aforesaid alarm message inbound, alarm type tabulation of date 611 by accessing database 61 is to obtain the transmission mode SMS of inbound, visit contact tabulation of date 612 sends address XXXXXX with the SMS that obtains user Zhang San then, generate an alarm according to aforesaid data and send request, and this alarm message in the deletion alarm message working area 64, this alarm sends request and comprises orderly number, the alarm type sign, the user, send messages such as address and warning content, aforesaid alarm sends request and is stored in transmission request working area 67 (step S602).Alarming processing record sub module 664 increases alarming processing record (its data structure as shown in Figure 7) in alarming processing record tabulation 615, and the relevant informations (step S603) such as transmission object of record alarming processing sequence number, alarm type sign, user, a plurality of procurator's data and initial processing step.68 visits of alarm message sending module send request working area 67, obtain aforesaid alarm and send request, send it to corresponding user, deletion is stored in and sends in the request working area this alarm of 67 and send and ask, and writes down transmitting time (step S604) in alarming processing writes down.Conversion and control submodule 662 generates a time controlling object (Class), calculates from the alarm transmission Request Processing time and confirms the feedback stand-by period (step S605) of message to receiving feedback.Equal feedback during the time when the aforesaid feedback stand-by period, conversion and control submodule 663 judges that feedback receives submodule 665 and whether receives the feedback affirmation message (step S606) that user 4 sends.When receiving feedback affirmation message, the time of message is confirmed in the recorder feedback in the tabulation 615 of alarming processing record, the feedback field that whether has that is about to respective handling step in the tabulation 615 of alarming processing record is set to "Yes", and in feedback time field, write the time that receives feedback affirmation message, finish whole treatment schemees (step S607).When the judged result of aforesaid step S606 is "No", be that feedback reception submodule 665 does not receive the feedback confirmation, then conversion and control submodule 663 query warnings are handled record tabulation 615, judge whether the current transmission object of the alarm message of aforementioned processing sequence number has next procurator (step S608).Act on behalf of man-hour when not having next, be set to "No", finish whole treatment schemees (step S609) in the whether feedback field of the respective handling step of alarming processing record.Act on behalf of man-hour when having next, alarm sends processing sub 661 next procurator of acquisition and sends the address, artificial object that sends of next agency with this, generate new warning and send request, and in corresponding alarming processing record, increase a treatment step newly, write down the transmission object and the processing time of current step, nullify aforesaid time controlling object, and carry out step S604 (step S610) again.The treatment scheme of this alarm message is described: at first will alarm message and send to Zhang San with previous example, if when in two minutes, receiving Zhang San's feedback affirmation message, treatment scheme finishes, when confirming message as the feedback that does not receive Zhang San, the alarm message is sent to Zhang San's procurator Li Si, when Li Si did not still have feedback to confirm message in two minutes, will alarm message again and send to Zhao Lei.
Claims (13)
1. a multimedia warning system when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, and it includes a database, an alarm message processing module and an alarm message sending module, it is characterized in that:
Databases contains the data of agency, and the aforementioned data of acting on behalf of is the agent relation who includes all types of alarm messages of each user;
But the alarm message that alarm message receiver module receiving alarm message provider sends;
Alarm message processing module can generate alarm according to aforesaid alarm message and send request, and in the predetermined feedback time, when not receiving the feedback affirmation message of user's transmission, according to the aforesaid data of acting on behalf of, select corresponding procurator, generating and sending object is that aforementioned procuratorial alarm sends request;
Alarm message sending module can send request with this alarm and send to corresponding user;
Aforesaid alarm message processing module includes:
One feedback receives submodule, is used to receive the feedback affirmation message that the user sends;
One time controlling sub is used to calculate the feedback stand-by period that message is confirmed in feedback;
One conversion and control submodule according to the feedback stand-by period, act on behalf of data and whether receive feedback and confirm message, finishes alarming processing or to select the artificial object that sends of next agency;
One alarm sends processing sub, according to the judged result generation alarm transmission request of aforementioned conversion and control submodule.
2. multimedia warning system as claimed in claim 1 is characterized in that: also include a basic document setting module and be used for the system manager and set the data of acting on behalf of.
3. multimedia warning system as claimed in claim 1, it is characterized in that: wherein warning processing module also includes an alarming processing record sub module, be used to generate the alarming processing record, this alarming processing record is stored in the database, and wherein alarming processing writes down the treatment situation that the information that is comprised has alarming processing sequence number, alarm type sign, user, acts on behalf of data and each treatment step.
4. as claim 1,2 or 3 described multimedia warning systems, it is characterized in that: the information that the data of wherein acting on behalf of comprises comprises that useful name in an account book claims, type code and a plurality of procurator's title.
5. a multimedia alarm method when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, it is characterized in that, include following steps:
(a) provide a database, be stored with the data of agency, this alarm data includes the agent relation of each user's all types of alarm messages;
(b) alarm message receiver module is received from the alarm message that alarm message provider sends;
(c) warning processing module generates an alarm according to above-mentioned alarm message and the contact data in the database of being stored in and sends request;
(d) alarm message sending module obtains aforesaid alarm and sends request, sends it to relevant user;
(e) warning processing module was judged in the predetermined feedback time, whether received the feedback affirmation message that the user sends;
(f) judged result when step (e) is a "No", and aforementioned alarm message has next and act on behalf of man-hour,, generates a new transmission request, and repeats step (d) as sending object with this procurator;
(g) judged result when step (e) is a "Yes", or when the judged result of step (e) be "No" but aforementioned alarm message does not have next to act on behalf of man-hour, finish the transmission of alarm message and handle.
6. multimedia alarm method as claimed in claim 5 is characterized in that: wherein step (c) also includes increases by an alarming processing record, and it writes down alarming processing situation, and this alarming processing is noted down the step that is stored in the database.
7. multimedia alarm method as claimed in claim 5 is characterized in that: wherein step (f) also includes in corresponding alarming processing record, increases by a treatment step and is used for record alarm message transmission object and processing time.
8. as claim 6 or 7 described multimedia alarm methods, it is characterized in that: wherein step (g) is when the judged result of step (e) is "Yes", and the time of message is confirmed in recorder to feedback in aforementioned processing step field.
9. a multimedia warning system when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, and it includes a database, an alarm message processing module and an alarm message sending module, it is characterized in that:
Databases contains the data of agency, and the aforementioned data of acting on behalf of is the procurator who includes all types of alarm messages of each user;
But the alarm message that alarm message receiver module receiving alarm message provider sends;
Alarm message processing module can generate alarm according to aforesaid alarm message and send request, and in the predetermined feedback time, when not receiving the feedback affirmation message of user's transmission, according to the aforesaid data of acting on behalf of, select corresponding procurator, generating and sending object is that aforementioned procuratorial alarm sends request;
Alarm message sending module can send request with this alarm and send to corresponding user.
10. multimedia warning system as claimed in claim 9 is characterized in that: wherein alarm the message processing module and include feedback reception submodule, be used to receive the feedback affirmation message that the user sends.
11. multimedia warning system as claimed in claim 10 is characterized in that: wherein alarm the message processing module and also include a time controlling sub, be used to calculate the feedback stand-by period that message is confirmed in feedback.
12. multimedia warning system as claimed in claim 11, it is characterized in that: wherein alarm the message processing module and also include a conversion and control submodule, reach whether receive feedback affirmation message according to feedback stand-by period, the data of acting on behalf of, finish alarming processing and select the artificial transmission of next agency object.
13. multimedia warning system as claimed in claim 12 is characterized in that: wherein alarm the message processing module and also include an alarm transmission processing sub,, generate alarm and send request according to the judged result of aforementioned alarm message or conversion and control submodule.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB021347964A CN1307578C (en) | 2002-09-21 | 2002-09-21 | Multimedia warning system and method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB021347964A CN1307578C (en) | 2002-09-21 | 2002-09-21 | Multimedia warning system and method |
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| CN1484170A true CN1484170A (en) | 2004-03-24 |
| CN1307578C CN1307578C (en) | 2007-03-28 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNB021347964A Expired - Fee Related CN1307578C (en) | 2002-09-21 | 2002-09-21 | Multimedia warning system and method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102332988A (en) * | 2011-06-21 | 2012-01-25 | 杭州华三通信技术有限公司 | Method and device for transmitting alert information in monitoring system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| DE19752614C2 (en) * | 1997-11-27 | 2000-04-13 | Siemens Ag | Process and communication system for handling alarms through a management network with multiple management levels |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102332988A (en) * | 2011-06-21 | 2012-01-25 | 杭州华三通信技术有限公司 | Method and device for transmitting alert information in monitoring system |
| CN102332988B (en) * | 2011-06-21 | 2017-03-22 | 浙江宇视科技有限公司 | Method and device for transmitting alert information in monitoring system |
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| CN1307578C (en) | 2007-03-28 |
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