CN1307578C - Multimedia warning system and method - Google Patents
Multimedia warning system and method Download PDFInfo
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- CN1307578C CN1307578C CNB021347964A CN02134796A CN1307578C CN 1307578 C CN1307578 C CN 1307578C CN B021347964 A CNB021347964 A CN B021347964A CN 02134796 A CN02134796 A CN 02134796A CN 1307578 C CN1307578 C CN 1307578C
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Abstract
The present invention relates to a system and a method for multimedia warning. The system comprises a database, a warning message reception module, a warning message processing module, and a warning message sending module, wherein agency data stored in the database is an agent which defines various warning messages of each user; the warning message reception module receives warning messages sent by a warning message provider; the warning message processing module generates warning sending requests according to the warning messages, and if no feedback confirmation messages sent by the users are received within preset feedback time, the warning message processing module selects corresponding agents according to the agency data and generates warning sending requests, the sending target of which is the agent; the warning message sending module sends the warning sending requests to corresponding users. The multimedia warning method is implemented by the multimedia warning system. With the system and the method, when no feedback confirmation message is received within preset time, a warning message is send to a relevant agent of the user, so that relevant persons can obtain the warning message in time.
Description
[invention field]
The present invention relates to a kind of multimedia warning system and method, refer to especially a kind ofly not receive feedback in the given time when confirming message, select corresponding procurator to send the multimedia warning system and the method for alarm message.
[background of invention]
Present message means of communication is numerous, and it includes news in brief service (Short Message Service; SMS) mode, personal digital assistant (Personal digital assistant; PDA) mode, E-mail mode, voice mode, ICQ machine (abbreviating ICQ as) and fax mode etc.Along with the progress of society and the development of mechanics of communication, the information communication between the mankind is frequent further, and the survey statistics of announcing May calendar year 2001 according to GSM association shows that first season calendar year 2001, the whole world saw through the number of times of gsm system transmission news in brief above 50,000,000,000.Therefore, occur a large amount of message service provider at present, for the user provides the message service, for example the news in brief service provider provides news in brief services such as financial information, stock market information, news information and entertainment information for the user.Also have number of site to provide relevant information for the user by E-mail mode.Along with message communication and commercial application development thereof; more and more critical message needs the service provider that the service of transmission is provided; and these critical messages (alarm message) need in time send corresponding user to; What is more; transmission reception feedback information was confirmed after some alarm message needed the user to receive the alarm message; and in actual applications because the restriction of the processing speed of communication line, transfer system and ability and user's itself reason (for example the message receiving tool is shut down) may cause the user can't in time obtain this alarm message.At aforesaid situation, existing solution is to send the alarm message by another kind of send mode, informs that the user has sent this message, needs the user to confirm.The U.S. the 5th that on November 30th, 1999 was announced, 995, No. 594 patents, its patent name are " message notice multimedia warning system and method (Systemand Method for Message notification in a Multimedia Messaging System) " even with above-mentioned method.What this patent disclosed is that a message is for to send in user's the respective mailbox by Email, for the user can in time receive this message, message provider is when above-mentioned Email sends successfully, sending out an alarm message by the news in brief mode sends for this user reminding Email, this alarm message will constantly send to the user in a schedule time, up to this user the alarm message be confirmed.Yet the disclosed technology of this patent also has defective, if user's news in brief receiving tool is in stopped status always, the user can't in time obtain this alarm message.
[summary of the invention]
Therefore, at said system and the existing deficiency of method, a kind of multimedia warning system and method are provided, when message is confirmed in the feedback that does not receive the user in the predetermined feedback time, the alarm message in time are sent to this user's related proxy people in fact for essential.
The invention provides a kind of multimedia warning system, this multimedia warning system includes a database, is stored with the data of agency, the aforementioned procurator who acts on behalf of data for all types of alarm messages of each user of definition; One alarm message receiver module, the alarm message that receiving alarm message provider sends; One alarm message processing module, generate the alarm message according to aforesaid alarm message and send request, and in the predetermined feedback time, when not receiving the feedback affirmation message of user's transmission, according to the aforesaid data of acting on behalf of, select corresponding procurator, generating and sending object is that aforementioned procuratorial alarm message sends request; One alarm message sending module should be alarmed message transmission request and send to corresponding user.Wherein aforesaid alarm message processing module includes: a feedback receives submodule, is used to receive the feedback affirmation message that the user sends; One time controlling sub is used to calculate the feedback stand-by period that message is confirmed in feedback; One conversion and control submodule according to the feedback stand-by period, act on behalf of data and whether receive feedback and confirm message, finishes alarming processing or to select the artificial object that sends of next agency; One alarm sends processing sub, according to the judged result generation alarm message transmission request of aforementioned conversion and control submodule.
The present invention also provides a kind of multimedia alarm method, and this alarm request processing flow control method includes following steps: a database (a) is provided, is stored with the data of agency, this acts on behalf of the agent relation that data defines each user's all types of alarm messages; (b) alarm message receiver module is received from the alarm message that the alarm provider sends; (c) alarm message processing module generates an alarm message according to above-mentioned alarm message and the contact data in the database of being stored in and sends request; (d) alarm message sending module obtains aforesaid alarm message and sends request, sends it to relevant user; (e) alarm message processing module generates a time controlling object, calculates from alarming message and sends the Request Processing time to the feedback stand-by period that receives feedback affirmation message; (f) alarm message processing module was judged in the predetermined feedback time, whether received the feedback affirmation message that the user sends; (g) judged result when step (f) is a "No", and aforementioned alarm message has next and act on behalf of man-hour,, generates a new transmission request, and repeats step (d) as sending object with this procurator; (h) judged result when step (f) is a "Yes", or when the judged result of step (f) be "No", but aforementioned alarm message does not have next to act on behalf of man-hour, finishes the transmission of alarm message and handles.
When message is confirmed in the feedback that does not receive the user in the predetermined feedback time, the alarm message is sent to this user's related proxy people, by above-mentioned system and method so that the related personnel can in time obtain urgent alarm message.
[description of drawings]
Fig. 1 is the applied environment synoptic diagram of multimedia warning system of the present invention and method.
Fig. 2 is the system architecture diagram of multimedia warning system of the present invention.
Fig. 3 is the calcspar of the master data setting module of multimedia warning system of the present invention and method.
Fig. 4 is the alarm type tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.
Fig. 5 is the contact tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.
Fig. 6 is the data structure synoptic diagram of agent relation's tabulation of date of multimedia warning system of the present invention and method.
Fig. 7 is the data structure synoptic diagram of the alarming processing record tabulation of multimedia warning system of the present invention and method.
Fig. 8 is the calcspar of the alarm message processing module of multimedia warning system of the present invention and method.
Fig. 9 is the operation process chart of multimedia warning system of the present invention and method.
[embodiment explanation]
Consult shown in Figure 1ly, be the applied environment synoptic diagram of multimedia warning system of the present invention and method.In this preferred embodiment, multimedia warning system 6 is by being connected with a plurality of alarm message providers 2, obtain from alarming the alarm message that message provider 2 sends, 6 pairs of received alarm requests of this multimedia warning system are handled, and will alarm message and be sent to corresponding user 4 by network 8.Aforementioned alarm message provider 2 can include news in brief and serve provider, mail service provider, fax services provider, voice service provider, PDA and serve provider and enterprise information system, each alarm message provider 2 registers by multimedia warning system 6, can send corresponding alarm message to multimedia warning system 6.Aforementioned user 4 can include computer installation, mobile phone, personal digital assistant (Personal Digital Assistant, PDA), portable computer device and telephone device etc.Aforementioned network 8 can be cable network such as internet or wireless network etc.
Consult shown in Figure 2ly, be the system architecture diagram of multimedia warning system of the present invention.Multimedia warning system 6 includes master data setting module 60, database 61, alarm message receiver module 62, alarm message working area 64, alarm message processing module 66, sends request working area 67 and alarm message sending module 68.Wherein master data setting module 60 is used for the system manager and sets relevant basic document, as alarm message type data, act on behalf of data, contact data and transmission medium basic document etc.These basic documents are for being stored in the database 61, and database 61 is made up of a plurality of tabulation of date, and each tabulation of date is used to store a kind of basic document.Be used to store the alarm type data as alarm type tabulation of date 611, the alarm type data is essential information such as typonym, type code, load mode and the feedback time of each alarm message of definition; Agent relation's tabulation of date 612 is used for the storage agent data, act on behalf of the procurator of data for all types of alarm messages of each user of definition, be when the user does not carry out feedback to received alarm message in the given time and confirm, then multimedia warning system 6 sends relevant alarm message to its procurator; Contact tabulation of date 613 is used to store each customer contact data; Transmission medium tabulation of date 614 is used to store the transmission medium basic document, and this transmission medium basic document is described the transmission medium typonym and the transmission medium type code of each transmission medium.The data structure of aforesaid each tabulation of date is with reference to shown in Figure 4.Database 61 also includes alarming processing record tabulation 615 and is used to write down the alarming processing situation.
The stock alarm message that the alarm message source of present embodiment sends for alarm message receiver module 62 receiving alarm message providers 2 (being stock alarm message provider 9 in the present embodiment), and should alarm message and be stored in the alarm message working area 64, this stock alarm message can be the input work notice, alarm types such as outbound operation notice and safety inventory early warning, for example the input work notice is for when materiel warehouse-in, stock alarm message provider 9 generates an alarm message and notifies the related personnel to carry out input work, the putting up working notice is for when stock alarm message provider 9 receives bill of sales, generating the alarm message notifies the related personnel to carry out putting up working, and the safety inventory early warning is when tank farm stock exceeds the safety inventory scope, and stock alarm message provider 9 generates the alarm messages and notifies the related personnel.Aforesaid alarm message includes information such as alarm type, user and warning content.Alarm message processing module 66 visit alarm message working areas 64 are to obtain an alarm message, and according to being stored in related data generation alarm message transmission request in the database 61, this alarm message sends asks to include information such as transmission medium sign, user label, receiver address, alarm name and warning content.Aforesaid alarm message sends request and is stored in the transmission request working area 67.68 visits of alarm message sending module send request working areas 67 and obtain the alarm messages and send request, send the transmission medium sign of request and receiver address according to this alarm message and should alarm the message transmission and ask to be sent to corresponding user 4.
Consult shown in Figure 3ly, be the calcspar of the master data setting module of multimedia warning system of the present invention and method.This master data setting module 60 can run on a Website server (not shown), and the system manager can login the Website at aforementioned Website server (not shown) place by the browser (not shown), carries out the inquiry of related data setting and alarming processing.Aforesaid master data setting module 60 includes the agent relation and safeguards that submodule 601, contact data safeguard that submodule 602, alarm type safeguard that submodule 603, transmission medium safeguard submodule 604 and alarming processing inquiry submodule 605.Wherein safeguard that by the agent relation submodule 601 can increase, revise, delete the data of agency newly; The contact data safeguards that submodule 602 is used to increase newly, revises, deletes and inquires about the contact data; Alarm type safeguards that submodule 603 is used to increase newly, revises, deletion and query warning type data; Transmission medium safeguards that submodule 604 is used to increase newly, revises, deletion and query transmission medium basic document; Alarming processing inquiry submodule 605 is used for the query warning disposition.
Consult shown in Figure 4ly, be the alarm type tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.This alarm type tabulation of date 611 includes alarm type title, alarm type sign, transmission mode and feedback time four fields, wherein the feedback time needs to confirm the feedback message to multimedia warning system 6 transmissions in the feedback time after the type is alarmed message for the definition user receives, otherwise will be regarded as not receiving aforementioned alarm message, the feedback time is minute being unit in this preferred embodiment.For example alarm type tabulation of date 611 stores an alarm type name and is called that input work notice, alarm type are masked as Inbound, load mode is SMS and feedback time to be 2 minutes alarm message.
Consult shown in Figure 5ly, be the contact tabulation of date data structure synoptic diagram of multimedia warning system of the present invention and method.This contact tabulation of date 613 includes user's name and SMS, Email, fax etc. and sends fields such as address information.
Consult shown in Figure 6ly, be the data structure synoptic diagram of agent relation's tabulation of date of multimedia warning system of the present invention and method.This agent relation's tabulation of date 612 is used to store the situation of acting on behalf of of each class alarm message of user, be when the user does not carry out feedback to received alarm message in the given time and confirm, then multimedia warning system 6 sends relevant alarm message to its procurator.This agent relation's tabulation of date 612 includes fields such as user's name, alarm type sign and a plurality of procurator's titles.
Consult shown in Figure 7ly, be the data structure synoptic diagram of the alarming processing of multimedia warning system of the present invention and method record tabulation.This alarming processing record tabulation 615 is made up of a plurality of alarming processing records.Each alarming processing record includes agent relation's field of alarming processing sequence number, alarm type sign, user, user, and at least one alarming processing step field.Wherein the alarming processing sequence number is a serial number, in order to the sign of definition alarming processing.Alarming processing step field is for promptly producing and increase when a new alarm message sends request when carrying out a treatment step, and alarming processing step field includes transmission object, processing time, field such as feedback and feedback time whether.
Consult shown in Figure 8ly, be the calcspar of the alarm message processing module of multimedia warning system of the present invention and method.In this preferred embodiment, alarm message processing module 66 includes alarm and sends processing sub 661, time controlling sub 662, conversion and control submodule 663, alarming processing record sub module 664 and feedback reception submodule 665.The description of aforementioned each submodule and contact are with reference to the description of Fig. 9.
Consult shown in Figure 9ly, be the operation process chart of multimedia warning system of the present invention and method.Alarm message receiver module 62 receives the alarm message that stock alarm message provider 9 sends, this alarm message includes information such as alarm type sign, user and warning content, and (to be masked as inbound, user with alarm type in this preferred embodiment be that Zhang San's alarm message is an example for briefly bright, be designated hereinafter simply as inbound), and aforesaid alarm message is stored in alarm message working area 64 (step S601).Alarm sends processing sub 661 visit alarm message working areas 64 and obtains aforesaid alarm message inbound, alarm type tabulation of date 611 by accessing database 61 is to obtain the transmission mode SMS of inbound, access agent concerns that tabulation of date 612 sends address XXXXXX with the SMS that obtains user Zhang San then, generate an alarm message according to aforesaid data and send request, and this alarm message in the deletion alarm message working area 64, this alarm message sends request and comprises orderly number, the alarm type sign, the user, send messages such as address and warning content, aforesaid alarm message sends request and is stored in transmission request working area 67 (step S602).Alarming processing record sub module 664 increases alarming processing record (its data structure as shown in Figure 7) in alarming processing record tabulation 615, and the relevant informations (step S603) such as transmission object of record alarming processing sequence number, alarm type sign, user, a plurality of procurator's data and initial processing step.68 visits of alarm message sending module send request working area 67, obtain aforesaid alarm message and send request, send it to corresponding user, deletion is stored in and sends in the request working area this alarm message of 67 and send and ask, and writes down transmitting time (step S604) in alarming processing writes down.Time controlling sub 662 generates a time controlling object (Class), calculates from alarming message and sends the Request Processing time to the feedback stand-by period (step S605) that receives feedback affirmation message.Equal feedback during the time when the aforesaid feedback stand-by period, conversion and control submodule 663 judges that feedback receives submodule 665 and whether receives the feedback affirmation message (step S606) that user 4 sends.When receiving feedback affirmation message, the time of message is confirmed in the recorder feedback in the tabulation 615 of alarming processing record, the feedback field that whether has that is about to respective handling step in the tabulation 615 of alarming processing record is set to "Yes", and in feedback time field, write the time that receives feedback affirmation message, finish whole treatment schemees (step S607).When the judged result of aforesaid step S606 is "No", be that feedback reception submodule 665 does not receive the feedback confirmation, then conversion and control submodule 663 query warnings are handled record tabulation 615, judge whether the current transmission object of the alarm message of aforementioned processing sequence number has next procurator (step S608).Act on behalf of man-hour when not having next, be set to "No", finish whole treatment schemees (step S609) in the whether feedback field of the respective handling step of alarming processing record.Act on behalf of man-hour when having next, alarm sends processing sub 661 next procurator of acquisition and sends the address, artificial object that sends of next agency with this, generate new warning message and send request, and in corresponding alarming processing record, increase a treatment step newly, write down the transmission object and the processing time of current step, nullify aforesaid time controlling object, and carry out step S604 (step S610) again.The treatment scheme of this alarm message is described: at first will alarm message and send to Zhang San with previous example, if when in two minutes, receiving Zhang San's feedback affirmation message, treatment scheme finishes, when confirming message as the feedback that does not receive Zhang San, the alarm message is sent to Zhang San's procurator Li Si, when Li Si did not still have feedback to confirm message in two minutes, will alarm message again and send to Zhao Lei.
Claims (8)
1. a multimedia warning system when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, and it includes a database, an alarm message processing module and an alarm message sending module, it is characterized in that:
Databases contains the data of agency, and the aforementioned data of acting on behalf of is the agent relation who includes all types of alarm messages of each user;
But the alarm message that alarm message receiver module receiving alarm message provider sends;
Alarm message processing module can generate the alarm message according to aforesaid alarm message and send request, and in the predetermined feedback time, when not receiving the feedback affirmation message of user's transmission, according to the aforesaid data of acting on behalf of, select corresponding procurator, generating and sending object is that aforementioned procuratorial alarm message sends request;
Alarm message sending module can send request with this alarm message and send to corresponding user;
Aforesaid alarm message processing module includes:
One feedback receives submodule, is used to receive the feedback affirmation message that the user sends;
One time controlling sub is used to calculate the feedback stand-by period that message is confirmed in feedback;
One conversion and control submodule according to the feedback stand-by period, act on behalf of data and whether receive feedback and confirm message, finishes alarming processing or to select the artificial object that sends of next agency;
One alarm sends processing sub, according to the judged result generation alarm message transmission request of aforementioned conversion and control submodule.
2. multimedia warning system as claimed in claim 1 is characterized in that: also include a master data setting module and be used for the system manager and set the data of acting on behalf of.
3. multimedia warning system as claimed in claim 1, it is characterized in that: wherein alarm the message processing module and also include an alarming processing record sub module, be used to generate the alarming processing record, this alarming processing recording storage is in database, and wherein alarming processing writes down the treatment situation that the information that is comprised has alarming processing sequence number, alarm type sign, user, acts on behalf of data and each treatment step.
4. as claim 1,2 or 3 described multimedia warning systems, it is characterized in that: the information that the data of wherein acting on behalf of comprises comprises that useful name in an account book claims, type code and a plurality of procurator's title.
5. a multimedia alarm method when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, it is characterized in that, include following steps:
(a) provide a database, be stored with the data of agency, this acts on behalf of the agent relation that data includes each user's all types of alarm messages;
(b) alarm message receiver module is received from the alarm message that alarm message provider sends;
(c) alarm message processing module generates an alarm message according to above-mentioned alarm message and the contact data in the database of being stored in and sends request;
(d) alarm message sending module obtains aforesaid alarm message and sends request, sends it to relevant user;
(e) alarm message processing module was judged in the predetermined feedback time, whether received the feedback affirmation message that the user sends;
(f) judged result when step (e) is a "No", and aforementioned alarm message has next and act on behalf of man-hour,, generates a new transmission request, and repeats step (d) as sending object with this procurator;
(g) judged result when step (e) is a "Yes", or when the judged result of step (e) be "No" but aforementioned alarm message does not have next to act on behalf of man-hour, finish the transmission of alarm message and handle.
6. multimedia alarm method as claimed in claim 5 is characterized in that: wherein step (c) also includes increases by an alarming processing record, its record alarming processing situation, and with the step of this alarming processing recording storage in database.
7. multimedia alarm method as claimed in claim 5 is characterized in that: wherein step (f) also includes in corresponding alarming processing record, increases by a treatment step and is used for record alarm message transmission object and processing time.
8. as claim 6 or 7 described multimedia alarm methods, it is characterized in that: wherein step (g) is when the judged result of step (e) is "Yes", and the time of message is confirmed in recorder to feedback in aforementioned processing step field.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB021347964A CN1307578C (en) | 2002-09-21 | 2002-09-21 | Multimedia warning system and method |
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| CNB021347964A CN1307578C (en) | 2002-09-21 | 2002-09-21 | Multimedia warning system and method |
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| CN1484170A CN1484170A (en) | 2004-03-24 |
| CN1307578C true CN1307578C (en) | 2007-03-28 |
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| CNB021347964A Expired - Fee Related CN1307578C (en) | 2002-09-21 | 2002-09-21 | Multimedia warning system and method |
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| CN102332988B (en) * | 2011-06-21 | 2017-03-22 | 浙江宇视科技有限公司 | Method and device for transmitting alert information in monitoring system |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1280728A (en) * | 1997-11-27 | 2001-01-17 | 西门子公司 | Method and communication system for processing alarms in a management network with several management levels |
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Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1280728A (en) * | 1997-11-27 | 2001-01-17 | 西门子公司 | Method and communication system for processing alarms in a management network with several management levels |
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