CN1472667A - Extendable customer data system and method - Google Patents
Extendable customer data system and method Download PDFInfo
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- CN1472667A CN1472667A CNA021274908A CN02127490A CN1472667A CN 1472667 A CN1472667 A CN 1472667A CN A021274908 A CNA021274908 A CN A021274908A CN 02127490 A CN02127490 A CN 02127490A CN 1472667 A CN1472667 A CN 1472667A
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Abstract
The present invention applies common data access interface and uniform data coding mode, uses system structure design of data synchronous technique so that the system structure has complete expansibility and extensibility. By utilizing this structure characteristic to carry on data maintaining access, not only the data of single client can be held with synchronous completeness but also can be further elongated to achieve the aim of resource sharing.
Description
Technical field
The present invention relates to a kind of data management system framework, be particularly related to a kind of being applied on the customer data management, utilization corporate data access interface, consistent digital coding mode and data synchronization technology construction are finished, and can make the maintaining access of data and customer data system and the method thereof that system architecture has highly-malleable.
Background technology
Continuous expansion along with enterprise's cause domain, add the increasingly sophisticated of enterprise product project, also made customer data management problem that enterprise faced more and more difficulty effectively grasp and keyholed back plate in addition, be applied to the traditional client data management mode of single market or single product in the past, as if when facing enterprise's internationalization, multi-channel management now, some does not catch up with the step of enterprise's variation epoch transition and the deposited use that seems.
Past is in the traditional client data management, though throw off the arduous stage of carrying out maintenance management by manpower purely already, but generally situation about can see is to be flooded with the big and small customer data management system that is applied on different regions, the different product attribute in each corner of enterprise everywhere, and all there is its design of unique separately system architecture and data management mode in the customer data management system of every suit, independent separately each other operate irrelevant mutually.Waste on such operating mode yes for an enterprise a kind of human resources, the software and hardware resources, the problem of relative clients data management because enterprise also must worry because of managerial adjustment to worry at any time, particularly in the time of the managing domain and be cross-region of enterprise, it is more difficult that the operating mode of traditional client data management just seems.
In addition, customer relation management (Customer Relationship Management, CRM) also be a very important ring for enterprise, particularly on the modern times marketing trend of stressing the intersection marketing, how enough finding from limited customer data has the potential customers place that other is on sale throughout niche in enterprise, it is the important topic that enterprise is being thought at present always, yet can be for effective keyholed back plate of customer data and grasp, even can further accomplish and be used in and analyze, make enterprise can properly use only customer data resource to obtain the niche information of maximum multiplier effect, just must cook up the complete customer data management system architecture of a cover, make in the enterprise from different regions, the different clients of different product can both be by the in addition unified integration utilization of this customer data management system architecture.
Therefore, to how to use progressive computing machine science and technology technology collocation to go up suitable software and hardware architecture design, set up out a cover and can satisfy the elastic demand that enterprise operation is expanded, can have sufficient extendibility and ductility, can reduce the unnecessary expenditure of enterprise on resource, and can auxiliary enterprises carry out the customer data management utilization, make enterprise can obtain to get twice the result with half the effort the customer data system and the method thereof of effect, should be one of important topic of making great efforts to solve that present many enterprises are badly in need of.
Summary of the invention
The present invention proposes a kind of customer data system and method thereof that is ductile for addressing the above problem, and its main purpose is:
(1) utilize common data access interface, carry out the access and the control action of all data, the program of the management that not only simplifies the operation can also reach security and the conforming purpose of guaranteeing data access.
(2) take consistent coded system to handle the access of multi-language data, data can be extended in the total system framework in synchronization gain, and then reach the purpose of sharing and utilizing resources, will make that also system architecture has enough extendibilities and ductility simultaneously.
(3) maintenance data simultaneous techniques construct system framework makes the integration of data convenient and efficient with preservation, except can significantly promoting enterprise in the usefulness aspect the customer data management, more can reach the purpose that reduces the customer data management cost.
For reaching above-mentioned purpose, the customer data system that is ductile that the present invention carried comprises: several area datas store the center and the center is used in several regional services.
In addition, the customer data method that is ductile that the present invention carried, comprise the following steps: to carry out the data input from regional service application center and send data, via data access interface be sent to area data store the center, then by data access interface carry out data qualification store, afterwards according to setting carry out several data synchronization servers data sync, and finish the synchronous extension of all customer datas at last.
Relevant detailed content of the present invention and technology, conjunction with figs. is described as follows.
Description of drawings
The customer data system that Fig. 1-a is ductile for the present invention and the system architecture synoptic diagram of method thereof;
The customer data system that Fig. 1-b is ductile for the present invention and the concrete configuration diagram of system of method thereof;
Fig. 2-a is the customer data system that is ductile that the present invention carried and the synchronous process flow diagram of regional customer data of method thereof; And
The synchronous process flow diagram of region-wide customer data of customer data system that Fig. 2-b the present invention is ductile and method thereof.Description of symbols
The 50--network
The 100--A zone customer data 110--A of system area data stores the center
111--A area data synchronization server 112--A area data querying server
The center is used in 113--A area data access interface 120--A regional service
121--A LAN service server 122--A area applications procedure service device
130--A area terminal user 131--A zone client
The 210--B area data stores center 211--B area data synchronization server
212--B area data querying server 213--B area data access interface
Center 221--B LAN service server is used in the 220--B regional service
222--B area applications procedure service device 230--B area terminal user
The 300--C zone customer data 310--C of system area data stores the center
311--C area data synchronization server 312--C area data querying server
The center is used in 313--C area data access interface 320--C regional service
321--C LAN service server 322--C area applications procedure service device
330--C area terminal user 331--C zone client
332--C zone employee
Step 410 regional service application center proposes to carry out the synchronous request of area data
Step 420 data access interface after receiving request reads out all customer datas in this area data synchronization server
Step 430 is compared all customer datas and area data querying server one by one
Step 440 is carried out all same client data synchronization and is upgraded operation
Step 450 is finished the area data synchronization job
Step 510 is carried out the data input and is sent data from a regional service application center
Step 520 is delivered to an area data through a data access interface with data and is stored the center
Step 530 is carried out data qualification by this data access interface and is stored
Step 540 is carried out the data sync of all data synchronization servers according to setting
Step 550 is finished the synchronous extension of all customer datas
Embodiment
The present invention relates to a kind of customer data system and method thereof that is ductile, use the system architecture design of the digital coding mode and the maintenance data simultaneous techniques of common data access interface, unanimity, solve the keyholed back plate problem of strange land customer data, not only can be quick, safe carry out the strange land data synchronization, and can effectively integrate statistical study to customer data, below will system architecture of the present invention be described with Fig. 1-a and Fig. 1-b.
At first, see also Fig. 1-a, this figure is the customer data system that is ductile carried of the present invention and the system architecture synoptic diagram of method thereof, is described as follows:
By showing the customer data system that the present invention is ductile among the figure, be established in the central (as: a-quadrant 100 of cause individuality of several zoness of different in the enterprise respectively, in B zone 200 and the C zone 300), and all include an area data in each zone separately and store (as: data storing center, a-quadrant 110, center, the B area data stores center 210 and the C area data stores center 310), be used for depositing the customer data of individual areas and the synchronization job of carrying out all customer datas is provided, (as: service application center, a-quadrant 120, center is used in a regional service, center 220 is used in the B regional service and the C regional service is used in the center 320), can carry out the action of every data access to the area data storage center in the affiliated area, and terminal user (as: a-quadrant terminal user 130, B area terminal user 230 and C area terminal user 330), main system is responsible for proposing every data access request.Each interregional customer data system is all by network 50, as: world-wide web (INTERNET), Intranet (Intranet) link, to carry out the synchronous extension of customer data.Certainly, the customer data system that is ductile of the present invention can carry out necessary expansion and binding according to the actual demand of enterprise's cause individuality, is not limited to this accompanying drawing.
Below the system architecture of our the customer data system that is ductile for the present invention by Fig. 1-b further illustrate as follows:
In fact, store center (as: 110 in each area data, 210 and 310) all comprise three parts in separately: (1) data synchronization server (as: 111,211 and 311), its characteristic is for carrying out fast data exchange and quick, the lot of data inquiry, but can't make complicated data processing, main system is used for depositing non-geographic, the customer data that needs fast query and do not need complex calculation to handle, (2) the data query server (as: 112,212 and 312), its characteristic is handled for carrying out complicated data operation fast, but can't carry out fast, the lot of data inquiry, general is to be used for storage area property, the less relatively and frequent needs of access times carry out the customer data that complex calculation is handled, and (3) data access interface (as: 113,213 and 313), main system is responsible for providing the access operation that data synchronization server and data query server are carried out data (to include: newly-increased, deletion, revise, inquiry, backup, answer and synchronous ...).In addition, the function that data access interface also has the authentication status and the digital coding conversion is provided, further the maintain customer data is safe, complete and consistent.
In addition, in each regional service application center (as: 120,220 and 320), can be divided into two classifications again haply: (1) web service servers (as: 121,221 and 321), login transmission and (2) apps server (as: 122,222 and 322) of the corporate client authentication being provided, using all Internet-related services and carry out data, provide the enterprises employee to utilize application program to carry out the acquisition of customer data, to carry out the work of statistical study.
Therefore, part (as: 130,230 and 330) at terminal user also can be divided into two big classes equally haply: the client of (1) enterprise (as: 131,231 and 331), can not be subjected to spatio-temporal restriction, enjoyment various network services content that enterprise provided and the employee (as: 132,232 and 332) of (2) enterprise can understand client and product specification fast by the present invention.
Then, the synchronous flow process of individual areas customer data so that Fig. 2-a illustrates customer data system that is ductile of the present invention and method thereof is described as follows:
During beginning, generally can propose to carry out the synchronous request (step 410) of area data by regional service application center; The data access interface of being responsible for carrying out various data accesses this moment can be after the request of receiving, and can be earlier the customer data of all storages be given to this regional area data synchronization server to read out (step 420) one by one; The then work (step 430) of just customer data that reads out and the customer data in this regional area data querying server being compared one by one, if when all having identical client's data in area data synchronization server and the area data querying server, whether system can check at same client's two piece of data contents, check identical; If it is identical then do not need to proceed the operation upgraded synchronously, the otherwise action of just upgrading according to the final updating time of data content, data content that will be older is replaced with newer data, and system also will carry out all same client data synchronization renewal operations by this mode, till finishing all synchronous renewal operations (step 440); Finish the flow process (step 450) of whole area data synchronization job at last.
As for the synchronous flow process of region-wide customer data, will be further described with the part of Fig. 2-b, be described as follows:
At first carried out the login action of data from regional service application center by terminal user, login finishes afterwards data to be given and sends (step 510); Via data access interface data are stored center (step 520) to directly being sent to area data after accepting; When area data storage center receives data, just can be according to the difference of data attribute (as: area attribute, access times attribute, querying attributes and unusual fluctuation time number attribute) according to setting the action that data are classified and stored, also be about to data and deposit disaggregatedly in data query server to this zone and the data synchronization server (step 530); When the data sync that arrives default during the time, just begin to carry out region-wide all data synchronization server data synchronization operations (step 540); Finish the synchronous extension of all customer datas at last, finish the synchronous flow process of whole region-wide customer data.(step 550)
Customer data system and the method thereof that is ductile of the present invention, a unification is provided, safety, convenient and customer data management mechanism fast, the cost that is generally spent for enterprise except reducing on customer data management, more can effectively integrate the customer data that disperses various places with simple and easy uniform operation management interface through the present invention, grasp all customer datas in real time and carry out customer relation management by comprehensive statistical study, increase the satisfaction of client to enterprises service, and then the sale of lifting product, the system architecture that is ductile in addition also can cooperate enterprise transnational, the operation characteristic of diversification, multilingual data processing mechanism is provided, can make enterprise when facing the globalization layout, only need at new strong point, build the new area data storage center of putting, can store the center with the area data of enterprise various places, carry out the exchange of customer data, synchronously, and set up new customer service system by regional service application center, also no longer include customer data management, the problem of integrating.
For the customer, though originally may be the sub-fraction in the numerous customer datas of enterprise, but can be by the unlimited extension of system architecture of the present invention via customer data, logon data repeatedly, just can enjoy comprehensive service content is provided by enterprise, not being subjected to region, product and temporal restriction, capture required information and resource whenever and wherever possible.
The above only is the present invention's preferred embodiment wherein, is not to be used for limiting practical range of the present invention; Be every, be all claim of the present invention and contain according to equivalence variation and modification that the present invention did.
Claims (10)
1. customer data system that is ductile, by using a common digital coding mode and a data synchronization technology, so that the individual data in the zones of different database is shared sharedly, it is characterized in that this system comprises:
Several area datas store the center, be used for the storage area customer data and the synchronization job of carrying out all customer datas is provided, and each this area data stores the center and also comprises again:
One data synchronization server, data of be used to deposit non-geographic, need fast, inquiring about in a large number and the customer data that does not need complex calculation to handle;
One data query server is used for the customer data that storage area property, access times are less relatively and often need complex calculation to handle; And
One data access interface is used to provide this data synchronization server and this data query server is carried out a data access; And
The center is used in several regional services, is used to provide to carrying out this data access in this area data storage center, and each this regional service center of using also comprises again:
Several web service servers are used to provide the client, the login transmission of authentication, Internet-related services and data: and
Several apps servers are used to provide enterprises to carry out the acquisition analysis of data by application program;
Wherein, each this regional service center of using all links and corresponds to this fixing area data and store center, and is responsible for handling this regional service by this area data storage center and uses this all data access of center.
2. the customer data system that is ductile as claimed in claim 1 is characterized in that this digital coding mode is meant the coded system that meets single character code format transformation standard.
3. the customer data system that is ductile as claimed in claim 1 is characterized in that, this data query server is to adopt a kind of relevant database technology.
4. the customer data system that is ductile as claimed in claim 1 is characterized in that, this data access interface also provides this data query server by carrying out the function of data sync with this data synchronization server.
5. customer data method that is ductile, by using a common digital coding mode and a data synchronization technology, so that the individual data in the zones of different database is shared sharedly, it is characterized in that this method comprises the following steps:
Carry out the data input from a regional service application center and send data;
Be sent to an area data via a data access interface and store the center;
Carrying out data qualification by this data access interface stores;
Carry out the data sync of several data synchronization servers according to setting; And
Finish the synchronous extension of all customer datas.
6. the customer data method that is ductile as claimed in claim 5 is characterized in that this digital coding mode is meant the coded system that meets single character code format transformation standard.
7. the customer data method that is ductile as claimed in claim 5 is characterized in that, this regional service is used the center and also comprised several web service servers and several apps servers.
8. the customer data method that is ductile as claimed in claim 5 is characterized in that, should be sent to this area data by this data access interface and store the center, also comprises the step of data being carried out code conversion.
9. the customer data method that is ductile as claimed in claim 5, it is characterized in that, should be sent to this area data by this data access interface and store the center, and more provide this data query server to carry out an area data method for synchronous by this data access interface and this data synchronization server.
10. the customer data method that is ductile as claimed in claim 9 is characterized in that this area data method for synchronous comprises the following steps:
Regional service application center proposes to carry out the synchronous request of area data;
Data access interface after receiving request reads out all customer datas in this area data synchronization server;
All customer datas and area data querying server are compared one by one;
Carry out all same client data synchronization and upgrade operation; And
Finish the area data synchronization job.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB021274908A CN1308865C (en) | 2002-08-02 | 2002-08-02 | Extendable customer data system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB021274908A CN1308865C (en) | 2002-08-02 | 2002-08-02 | Extendable customer data system and method |
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| Publication Number | Publication Date |
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| CN1472667A true CN1472667A (en) | 2004-02-04 |
| CN1308865C CN1308865C (en) | 2007-04-04 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNB021274908A Expired - Fee Related CN1308865C (en) | 2002-08-02 | 2002-08-02 | Extendable customer data system and method |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102843432A (en) * | 2012-08-30 | 2012-12-26 | 西可通信技术设备（河源）有限公司 | Network communication system applicable to sharing and synchronous updating of data at multiple clients |
| CN107111631A (en) * | 2014-08-29 | 2017-08-29 | Netapp股份有限公司 | Granularity is synchronous/half synchronous architecture |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5862346A (en) * | 1996-06-28 | 1999-01-19 | Metadigm | Distributed group activity data network system and corresponding method |
| JPH11146343A (en) * | 1997-11-11 | 1999-05-28 | Toshiba Corp | Storage shaped distributed video server system |
| US6275860B1 (en) * | 1999-09-09 | 2001-08-14 | Emc Corporation | Method and apparatus for synchronizing function values in a multiple protocol system |
| CN1173280C (en) * | 2000-10-26 | 2004-10-27 | 上海奇码数字信息有限公司 | Adaptive information processing system and with network topology |
-
2002
- 2002-08-02 CN CNB021274908A patent/CN1308865C/en not_active Expired - Fee Related
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102843432A (en) * | 2012-08-30 | 2012-12-26 | 西可通信技术设备（河源）有限公司 | Network communication system applicable to sharing and synchronous updating of data at multiple clients |
| CN102843432B (en) * | 2012-08-30 | 2015-01-07 | 西可通信技术设备（河源）有限公司 | Network communication system applicable to sharing and synchronous updating of data at multiple clients |
| CN107111631A (en) * | 2014-08-29 | 2017-08-29 | Netapp股份有限公司 | Granularity is synchronous/half synchronous architecture |
| CN107111631B (en) * | 2014-08-29 | 2021-06-08 | Netapp股份有限公司 | Granular synchronous/semi-synchronous architecture |
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| Publication number | Publication date |
|---|---|
| CN1308865C (en) | 2007-04-04 |
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Granted publication date: 20070404 Termination date: 20110802 |