CN1425235A - PC configuration fault analysis - Google Patents
PC configuration fault analysis Download PDFInfo
- Publication number
- CN1425235A CN1425235A CN01808373A CN01808373A CN1425235A CN 1425235 A CN1425235 A CN 1425235A CN 01808373 A CN01808373 A CN 01808373A CN 01808373 A CN01808373 A CN 01808373A CN 1425235 A CN1425235 A CN 1425235A
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- China
- Prior art keywords
- user
- network
- diagnosis unit
- described user
- protocol
- Prior art date
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/50—Testing arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
- H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
- H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2209—Arrangements for supervision, monitoring or testing for lines also used for data transmission
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Debugging And Monitoring (AREA)
- Computer And Data Communications (AREA)
- Test And Diagnosis Of Digital Computers (AREA)
- Testing Electric Properties And Detecting Electric Faults (AREA)
- Tests Of Electronic Circuits (AREA)
- Information Transfer Between Computers (AREA)
- Hardware Redundancy (AREA)
Abstract
A diagnostic unit which detects instances of misconfiguration of a subscriber's PC is presented. Many problems experienced by PC subscribers attempting to access a network are related to misconfiguration of the subscriber's PC. The diagnostic unit is able to communicate with the subscriber's misconfigured PC through Fault Tolerant Protocol stacks. The diagnostic unit emulates services such as log-in, authentication, e-mail and the Internet to the subscriber. The diagnostic unit examines the traffic sent by the subscriber to detect instances of misconfiguration and reports the detected configuration of the subscriber's PC.
Description
Background of invention
Network relate generally to of the present invention such as communication network and the data network is isolated in the fault in the configuration of user personal computer when attempting inserting such network at them.Communication network and data network increase aspect use and complexity apace.For example, the number of using the internet transmission and accepting data increases day by day.In addition, the people that used internet along with add more website and they little by little become can cosily use more available online service (for example, shopping) and just access information increasing their usage.The increase in information and service source (for example, ever-increasing website number) has increased the complexity of internet.Along with the use and the complexity increase of network, the number of the problem that user's (in fact especially tending to nontechnical user) is experienced also increases.
Internet service provider wants to reduce the expense that network problem brings the service supplier to user's impact and network problem.The downtime of minimizing in network and can't accesses network or information specific or service the impact of problem will increase the hope that the user uses certain particular network service supplier.Ideally, the user never wants the problem relevant for network.Preferably, they want problem rare, and when problem took place really, the user wanted promptly to deal with problems.Reducing the expense bring the service supplier will allow supplier to increase profit and/or to user's service.Expense to Internet service provider can be reduced at least three kinds of modes: (1) reduces expense and time, the frequency of (2) minimizing problem and the expense that (3) minimizing is dealt with problems of isolating problem.
When last the technology with the communication network isolating problem is to allow client-call fault overhaul seek help line or call center.The customer call line of seeking help is described user's problem then, for example, what operation be the user can not finish with what error message (if there is) be that the user receives.The information that technical staff's analysis user provides.The technical staff can tell which problem of user is the problem that does not need to test with regard to diagnosing.If diagnose this problem to test, the technical staff finishes the test of any needs on network so.The technical staff may have to coordinate with other personnel's (comprising the user), so that finish needed test.The technical staff is that addressing this problem of assorted petty and user or Internet service provider will spend any information how long and pass to the user any action that need take for the user that deals with problems and/or about problem.The user calls out the many problems enter the call center and user's personal computer setting, and error configurations to occur relevant.In fact some allocation problems may isolate personal computer and most of testing tool.The user may suffer such as can't connect, personal computer experiences influence insecure connection in order to connect the long-time or user of cost.There is one can and can determine that the device of the correct configuration information relevant with the personal computer of error configurations perhaps suits the requirements with the personal computer communication of user's error configurations.Then, this information can be forwarded to the problem that call center help technical staff diagnoses the user.Finishing minimum necessity action by the user in the shortest time deals with problems and perhaps further suits the requirements.
The general introduction of invention
Consider above-mentioned prior art, the purpose of this invention is to provide the apparatus and method that are used for diagnosing the problem that is experienced with the interactional user of network.And then this is to finish not needing application program to reside under the situation on the user's personal computer.When the user experienced network problem, the user was connected on the diagnosis unit (DU).Data shift between DU and user, and wherein DU utilizes the protocol for error tolerance stack for the telex network with error configurations.By means of with telex network, DU determines user's configuration and this information is offered the application program or the database of network call center.The technical staff of call center utilizes this information assisted diagnosis user's problem.In general, on the other hand, the invention provides a kind of computer program, this program comprises a plurality of instructions, is used to cause that DU is by accepting data from certain source with the source protocol of the network element agreement contradiction of selected network element; Set up communication link with this source; And the indication of the data of receiving from this source is sent to selected network element according to the agreement consistent with the network element agreement.
Brief Description Of Drawings
With reference to following more detailed description and accompanying drawing, the present invention will be better understood, wherein:
Fig. 1 is the block diagram that comprises the network of trouble analysis system of the present invention;
Fig. 2 is the flow chart of the first method of analysis user configuration; And
Fig. 3 is the flow chart of the second method of analysis user configuration.
Detailed description of preferred embodiments
The method and apparatus that discloses is that improved Fault Isolation and fault minimizing are prepared now.The user that many callings of internet service supplier's (ISP) technical support line or call center are got into trouble during from website specific on accesses network or the accesses network.Having many in these problems is that user personal computer by error configurations causes.Now the method and apparatus that discloses comprises that utilization can determine problem or the sign that the user experiences with the diagnosis unit (DU) of telex network.By with telex network, DU can determine user's configuration information.DU can be forwarded to third party (for example, Internet service provider) to this information so that further diagnosis then.
Referring now to Fig. 1, communication or data network 10 are demonstrated.Network 10 comprises client's dwelling house 12, public switch telephone network (PSTN) 13, Point of Presence (POP) 14, diagnosis unit 15, internet service supplier (ISP) 20, call center 24, internet 26, enterprise 28 and website 22.
Client's dwelling house 12 comprises the multiple possibility that connects local loop 30 for user terminal.For example, personal computer (PC) can be connected on the telephone wire on the line that is connected in local loop 30 by analog modem.When the dwelling house that is described in the user uses personal computer, be to be appreciated that the device treasured, cell phone or other the non-PC device also may be utilized by the user in the palm.The method and apparatus that discloses can be handled panoramic such user's set now, because the present invention does not comprise the application program on the personal computer that must reside in the user.Personal computer can be connected on the telephone wire in the local loop 30 by network terminal load equipment (NTE), perhaps connects by ISDN.The user's interface device that comprises personal computer, phone and video recording ability can be connected to as comprehensive request formula network and be connected on the service network hub (SH) on the line in the local loop 30.Personal computer can be connected on the modulator-demodulator of Digital Subscriber Line (DSL).Modulator-demodulator and phone are coupled on the line in the local loop 30 by multiplexer.Line in the local loop is the connection between user such as the place of user's dwelling house or office and local telephone operator, and is normally several to copper cash.As what use in this article, term " user " can represent with network 10 interactional people and/or user be used for network 10 interactional devices for example, personal computer.The line of local loop is the some of public switch telephone network (PSTN) 13.PSTN13 is provided at the communication between dwelling house 12 and the POP14.
ISP20 provides communicating by letter to POP14 and internet 26.Although that show is ISP20, the present invention also may use in non-ISP environment, and for example, the user attempts going up the network of company from the family dialing.Internet 24 is well-known international communication networks that the diverse network of electronic communication link is provided between such as computer system.Internet 26 is connected to enterprise 28 or website 22, forms link between user and enterprise 28 or website 22.This link allows information is sent to enterprise 28 or website 22 from the user, and information is sent to the user from enterprise or website.Aspect operational environment, can pass through PSTN13, POP14, ISP20 and internet 26 the user of client's dwelling house 12 and communicate by letter with the enterprise 28 or the website 22 that need.
Diagnosis unit (DU) 15 comprises such as the hardware with computer that software program is associated.DU of the present invention is involved in the internet diagnosis unit that discloses in No. the 09/322107th, the patent application of owning together of on May 28th, 1999 application, the announcement of this part application is incorporated into by quoting as proof at this.Software program comprises being used to refer to leads hardware and finishes the instruction of function that user's configuration information is caught in some help, even configuration information is incorrect for the user.The user can communicate by letter with the DU of the other parts that are independent of network 10.DU further comprises the software that is used for realizing the protocol for error tolerance stack.The protocol for error tolerance stack allows DU to set up and user's communications, even the user is attempting using unsuitable agreement or configuration and network service.DU can want the agreement of agreement contradiction of key element of the network of communicating by letter with it or the telex network of protocol element with providing with the user.
The protocol for error tolerance stack allows by the agreement that adapts to the user or configuration and the unsuitable telex network of configuration.Use the protocol for error tolerance stack, DU adapts to user's setting, thereby allowing to connect between user and DU communicates by letter with beginning.Agreement comprises the indication of transaction step, data format and data, for example, and IP(Internet Protocol) (IP) address.Therefore, for instance, during IP(Internet Protocol) control protocol (IPCP) negotiation, if the user adheres to that DU can accept the IP address, if perhaps the user does not adhere to, DU then can the distributing IP address.DU also writes down the information about user's behavior and/or setting.By communicating by letter with the remainder of user and network, DU15 can serve as network access server during diagnosing network problems at least.
Referring now to Fig. 2, the flow chart of method 100 of the present invention is demonstrated.In first step 110, the user need to have determined help.For example, the user may attempt being connected to certain POP, website or other enterprise and constantly can't insert needed POP, website or enterprise.
In next step, step 120, customer call ISP help desk or call center.The ISP call center is first place that will call out of user normally, no matter where fault may drop on.As an alternative, the user can directly call out DU, so jump to step 140 forward.In the time of customer call ISP call center, the user can be placed within call distribution (IVR/ACD) system of ISP interactive voice response/automatically, and the user can select to be connected to the option of diagnosis unit under the situation of not speaking with the technical support personnel there.As an alternative, the technical staff of help desk when attempting to solve the problem that the user experiencing and user's talk.As shown in the step 130, in order to help to isolate and deal with problems, the technical staff instructs the user to call the diagnosis numbering.
In step 140, the user is according to the instruction dialing or otherwise be connected to DU.DU answers user's calling like this, and consequently suitable action can take place, thereby sets up communication between user and DU.
In step 150, DU obtains user's configuration information.For example, with before DU can communicate by letter, suitable modulator-demodulator training and PPP(Point-to-Point Protocol) negotiation are with corresponding data record and analyze generation up to the user.If the user can not visit DU, the technical staff can finish the boot diagnostic conversation so, so that diagnosis causes one or more faults of user's problem (one or more).Some faults may not be isolated with this guiding conversation.For example, the connectivity problem that relates to POP may be exactly undiagnosable, because user's ability is not connected on the DU.If the user is locked into the X2 agreement, and user's calling is by only supporting KFlex, replying with the standard N AS of agreement more slowly V.90, and the binding between NAS and user just may be failed so.Yet, the protocol for error tolerance stack of DU between DU and user, confer compatible agreement can with various protocol communications.In addition, DU and user confer LCP (LCP).Moreover if standard N AS is used to replace DU, this negotiation may be failed so, and for example, if user's PPP needs PAP (PAP), and NAS may only allow CHAP.Yet DU will allow many options so that adapt to different user's requests.
As what show in step 160, between user and DU, to set up communication and obtained after the suitable configuration information, the DU disconnection is connected with the user's.In step 170, the configuration information that obtains in step 150 is forwarded to call center, user or both.Configuration information can be forwarded to appropriate users with any traditional mode (for example, passing through Email).
The ISP call center generally includes the faulty tag system that is used for managing from the calling that enters of user report problem.When customer call entered the call center of Internet service provider, the user entered this system and is assigned to program trace user's the faulty tag that is used for being used for correcting by the call center user's problem.After DU obtained user's configuration information, DU was forwarded to this configuration information the call center and preferably directly enters the faulty tag system.In addition because the user takes to help the step of dealing with problems by communicating by letter with DU, so user's calling can in this system, obtain preferentially so that solve user's problem the most quickly and effectively.
Referring now to Fig. 3, similarly method 200 is demonstrated, but the user that it is included as the experience network problem provides internet to insert.In step 210, the user has determined to want help.For example, the user may attempt being connected to certain website and constantly can't visit needed website.
At next procedure, step 220, customer call ISP help desk or call center.The user can be placed among the ISP IVR/ACD system, and the user can with under the situation of technical support personnel talk not select to be connected to the option of diagnosis unit there.As an alternative, the user can select to talk at help desk with the operator.The operator is when attempting to solve the problem that the user experiencing and user's talk.As shown in the step 230, in order to help to isolate and deal with problems, the diagnosis numbering of operator command customer call connection diagnostic website.
In step 240, the user is according to the instruction dialing and be connected to the diagnosis website.DU prepares to be linked into the diagnosis website for the user.During this step, DU takes place the checking (" advancing ") of ISP Net user's checking (" going out ") and DU.DU looks into the distance so that verify the user's who uses for DU password towards the user.Data are recorded and analyze.In addition, DU investigates towards the network 10 (Fig. 1) of ISP Net20 so that verify the password for ISP Net 22 uses customer-furnished and that catch from the user there.The IPCP negotiation takes place between DU and user, and data are recorded and analyze (for example, protocol address/subnet mask between distribution network).If standard N AS is used to replace DU, this negotiation may be failed so, for example, is the dynamic assignment configuration if user's IP stack is NAS for the IP of static state configuration.Yet the protocol for error tolerance stack of DU can allow the user's of support (with detecting) error configurations different IP address, so that help to guarantee the success of negotiation.
In step 250, the browser of user's run user, for example, the internet browser.Browser, DU and user begin to enter a series of transaction of setting up communication between user and DU.For example, user's browser sends to DU to the DNS request, and DU responds browser with the DNS response.Though the system with standard N AS may fail when the user uses unsuitable dns server or dns server to shut down, fault-tolerant DU can provide DNS service.Browser sends to DU to the HTTP(Hypertext Transport Protocol) request, and DU responds browser with http response, thereby this browser is forwarded to the URL (for example, http://www.diag.com/Start) of standard.Browser sends the request of DNS to the URL of standard, and DU sends to browser to DNS to the response of standard URL.Browser and DU set up that transmission control protocol (TCP) is connected and the HTTP request is sent to DU.DU is forwarded to user link to the HTTP request, and the latter sends to the URL that DU is used for standard to the http response of initial user link page or leaf.DU transmits the HTTP request to user link, and user link sends the http response of initial user link page or leaf to DU.Next DU is transmitted to browser to http response; For example, in order on user's terminating machine, to show the diagnosis webpage.The user can also be requested to import the information such as name, telephone number, so that confirm that the user is correctly discerned.
In step 260, the user is instructed send Email (for example, to send to
Test@st.com) and AR awaiting reply.In step 280, the user receives the Email of self-diagnosis unit switches.From this exchange of the Email between diagnosis unit and the user, the additional information relevant with the SMTP configuration with POP is obtained, shown in step 290.In step 300, confirm that user's configuration is effective.
At next procedure, step 310 provides conversation ID and priority technical support numbering to the user.Conversation ID is used for the purpose of following the trail of within the faulty tag system of the ISP of call center the inside.Use precedence technique support numbering to be because the previous diagnosis website of when attempting to remedy his problem, having used of user.This allows the user by the IVR/ACD option or by priority direct and that technical staff's talk is dealt with problems within the call center immediately.
In step 320, DU finishes its current any connection that has, and for example, POP connects.In step 330, the result of conversation is sent to the call center.Preferably, this record becomes the some of the faulty tag of before distributing to the user or becomes otherwise available shown in step 340.In addition, user configuration can with known good configuration relatively, and any mispairing all is identified and be included in as a part that sends to the information of call center in.
In step 350, the user calls precedence technique support numbering with conversation ID.By this, message registration has been forwarded to the technical staff.In step 360, the technical staff solves any allocation problem that the user has by the message registration guides user.In step 370, problem is solved.
Further embodiment comprises the DU that takes on interim internet service supplier (ISP).Have under the situation of visiting the urgent needs of internet but otherwise can not do like this user, the user can set up the link of communicating by letter with DU by the protocol for error tolerance stack of DU.Then, DU can provide visit to internet for the user.Therefore, though the user since user's personal computer be error configurations and can not visit internet by conventional method, the user also can visit this network by DU for the address of the urgent needs of determining the user.
So far described embodiment preferred, numerous alternate embodiment or variation may produce.For example, DU15 finishes the software instruction of some operation and describes according to being used for hardware.Because the character of software, the functional of software can realize with hardware, firmware, hard distribution or these combination.In addition, analytic function may be finished in DU15.Moreover the network of showing in Fig. 1 that comprises local loop 10 only is illustrative, rather than restrictive.Different networks all in the scope of the present invention and claims, comprises the network such as the cable television network that does not comprise local loop.For example, hybrid fiber/ coax, HFC (HFC) system or wireless system all can replace the local loop among Fig. 1.So the present invention should only be subjected to the restriction of the spirit and scope of claims.
Claims (21)
1. the method for the fault of a diagnosis between user and network, this method comprises the steps:
Receive communicating by letter with diagnosis unit from the user who encounters problems and network;
Determine described user's configuration information from described communication; And
Described configuration information is transmitted to selected network element.
2. utilize at least one protocol for error tolerance stack between described user and the described diagnosis unit that is used for diagnostic purpose, to communicate allowing according to the process of claim 1 wherein that described receiving step comprises.
3. according to the method for claim 2, wherein said at least one protocol for error tolerance stack allows when error configurations appears in described user and described telex network.
4. according to the process of claim 1 wherein that described selected network element comprises the service supplier who is associated with a part of network at least.
5. transmit described configuration information according to the process of claim 1 wherein that described forwarding step comprises with electronically.
6. according to the method for claim 2, wherein said receiving step further comprises by described at least one protocol for error tolerance stack and described diagnosis unit to be provided and the communicating by letter of described network.
7. according to the process of claim 1 wherein that the step of described definite configuration information comprises the proof of identification that obtains described user.
8. according to the method for claim 7, the step of the described user's of wherein said acquisition proof of identification comprises the user name of determining described user.
9. method according to Claim 8, the step of the described user's of wherein said acquisition proof of identification comprise and obtain at least one authorization information that is associated with described user name, described user's telephone number and time mark.
10. according to the process of claim 1 wherein that described certain step comprises with the simulation of described diagnosis unit to described user's login service, to described user's the service for checking credentials, to described user's E-mail service with to the step of at least a service in the middle of described user's the internet service.
11. according to the process of claim 1 wherein that described certain step comprises the step of analyzing at least one following content with described diagnosis unit:
(a) data of described user's transmission; And
(b) data format of described user's transmission.
12. method according to claim 1, wherein said determining step is included in confers an agreement between described user and the described diagnosis unit, described agreement is selected from modulation training, Network Control Protocol, indentification protocol, compression protocol and upper-layer protocol.
13. according to the process of claim 1 wherein that described certain step comprises that the described user of checking offers the step of the password of internet service supplier (ISP) network.
14. according to the process of claim 1 wherein that described certain step further comprises the steps:
Email is sent to diagnosis unit from described user; And
By the Email of described user's reception from described diagnosis unit.
15., further be included in the step of discerning described user within described service supplier's the faulty tag system with described proof of identification information according to the method for claim 7.
16., further be included in the step of stating user's order of priority within described service supplier's the described faulty tag system with described proof of identification information district office according to the method for claim 15.
17. one kind for the user provides the method for network insertion, this method comprises the steps:
Diagnosis unit with network service is provided;
Receive from the user's communications that can not communicate by letter with the network element of needs with described diagnosis unit; And
Permission communicates between described user and described diagnosis unit, and described user communicates by letter with the network element of described needs by described diagnosis unit.
18. according to the method for claim 17, wherein said permission step comprises utilizes at least one protocol for error tolerance stack.
19. a diagnosis unit, comprising:
Not only with the user but also with the processor of network service; And
With the memory space that described processor is associated, described memory space can store and be used for causing that described processor receives the instruction from described user's data and definite described user's configuration information.
20. according to the diagnosis unit of claim 19, wherein said instruction further comprises and is used for causing that described processor is forwarded to described configuration information the instruction of selected network element.
21. according to the diagnosis unit of claim 19, wherein said instruction further comprises and being used for by accepting instruction from described user's data with the source protocol of the network element agreement contradiction of chosen network element; Set up with the user's communications link and the indication from user's data of receiving and send to chosen network element according to an agreement consistent with the network element agreement.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US09/552,105 US7127506B1 (en) | 1999-05-28 | 2000-04-19 | PC configuration fault analysis |
| US09/552,105 | 2000-04-19 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1425235A true CN1425235A (en) | 2003-06-18 |
| CN1210908C CN1210908C (en) | 2005-07-13 |
Family
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNB018083730A Expired - Fee Related CN1210908C (en) | 2000-04-19 | 2001-04-11 | PC configuration fault analysis |
Country Status (11)
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|---|---|
| EP (1) | EP1275221A2 (en) |
| JP (1) | JP4493253B2 (en) |
| KR (1) | KR20020093050A (en) |
| CN (1) | CN1210908C (en) |
| AU (1) | AU2001257033A1 (en) |
| CA (1) | CA2407341A1 (en) |
| HU (1) | HUP0301759A2 (en) |
| IL (1) | IL152440A0 (en) |
| MX (1) | MXPA02010392A (en) |
| NO (1) | NO20025026L (en) |
| WO (1) | WO2001082571A2 (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100452729C (en) * | 2006-08-11 | 2009-01-14 | 威盛电子股份有限公司 | Network diagnostic method |
| CN1722102B (en) * | 2004-02-19 | 2010-04-28 | 微软公司 | Method and system for troubleshooting misconfiguration of computer system based on configuration of other computer system |
| CN101099336B (en) * | 2005-01-12 | 2010-06-09 | 艾利森电话股份有限公司 | Configuration of network's nodes in a telecommunication system and system |
Families Citing this family (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6654914B1 (en) * | 1999-05-28 | 2003-11-25 | Teradyne, Inc. | Network fault isolation |
| FR2878103B1 (en) * | 2004-11-17 | 2007-02-02 | Cit Alcatel | DEVICE AND METHOD FOR MANAGING THE AUTOMATIC SETUP OF HIGH-SPEED CONNECTIONS FOR ACCESSING TERMINALS TO DATA NETWORKS |
| FI118752B (en) * | 2006-06-21 | 2008-02-29 | Teliasonera Ab | A method, system, and computer program product for troubleshooting a service on the network |
| WO2008102447A1 (en) * | 2007-02-22 | 2008-08-28 | Fujitsu Limited | Monitoring device, monitoring method and monitoring program |
| US8681970B2 (en) * | 2010-02-08 | 2014-03-25 | Genesys Telecommunications Laboratories, Inc. | Portable continuity object |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5758071A (en) * | 1996-07-12 | 1998-05-26 | Electronic Data Systems Corporation | Method and system for tracking the configuration of a computer coupled to a computer network |
| US6314475B1 (en) * | 1998-03-04 | 2001-11-06 | Conexant Systems, Inc. | Method and apparatus for monitoring, controlling and configuring local communication devices |
-
2001
- 2001-04-11 CA CA002407341A patent/CA2407341A1/en not_active Abandoned
- 2001-04-11 CN CNB018083730A patent/CN1210908C/en not_active Expired - Fee Related
- 2001-04-11 EP EP01930504A patent/EP1275221A2/en not_active Withdrawn
- 2001-04-11 HU HU0301759A patent/HUP0301759A2/en unknown
- 2001-04-11 JP JP2001579532A patent/JP4493253B2/en not_active Expired - Fee Related
- 2001-04-11 WO PCT/US2001/012055 patent/WO2001082571A2/en not_active Application Discontinuation
- 2001-04-11 AU AU2001257033A patent/AU2001257033A1/en not_active Abandoned
- 2001-04-11 KR KR1020027014000A patent/KR20020093050A/en not_active Application Discontinuation
- 2001-04-11 MX MXPA02010392A patent/MXPA02010392A/en unknown
- 2001-04-11 IL IL15244001A patent/IL152440A0/en unknown
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2002
- 2002-10-18 NO NO20025026A patent/NO20025026L/en not_active Application Discontinuation
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1722102B (en) * | 2004-02-19 | 2010-04-28 | 微软公司 | Method and system for troubleshooting misconfiguration of computer system based on configuration of other computer system |
| CN101099336B (en) * | 2005-01-12 | 2010-06-09 | 艾利森电话股份有限公司 | Configuration of network's nodes in a telecommunication system and system |
| CN100452729C (en) * | 2006-08-11 | 2009-01-14 | 威盛电子股份有限公司 | Network diagnostic method |
Also Published As
| Publication number | Publication date |
|---|---|
| CN1210908C (en) | 2005-07-13 |
| NO20025026L (en) | 2002-12-18 |
| CA2407341A1 (en) | 2001-11-01 |
| EP1275221A2 (en) | 2003-01-15 |
| WO2001082571A3 (en) | 2002-05-23 |
| JP2003532211A (en) | 2003-10-28 |
| HUP0301759A2 (en) | 2003-08-28 |
| MXPA02010392A (en) | 2004-05-27 |
| IL152440A0 (en) | 2003-05-29 |
| KR20020093050A (en) | 2002-12-12 |
| JP4493253B2 (en) | 2010-06-30 |
| AU2001257033A1 (en) | 2001-11-07 |
| NO20025026D0 (en) | 2002-10-18 |
| WO2001082571A2 (en) | 2001-11-01 |
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