CN1423470A - Method and system for automatically implementing public telephone questionnaire investigation - Google Patents
Method and system for automatically implementing public telephone questionnaire investigation Download PDFInfo
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- CN1423470A CN1423470A CN 01135209 CN01135209A CN1423470A CN 1423470 A CN1423470 A CN 1423470A CN 01135209 CN01135209 CN 01135209 CN 01135209 A CN01135209 A CN 01135209A CN 1423470 A CN1423470 A CN 1423470A
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Abstract
This invented public phone questionnaire automatic operation method and its system can random and automatically draw telephone number to be inquired, automatic dial, ask questions and automatically sort and sum up to get the investigation result which comprises database server, phonetic server, phone network, information receiving terminal made up of handheld phones, maintenance station and LAN.
Description
One, technical field:
Automatically implementing public telephone questionnaire investigation method of the present invention and system thereof belong to the automatic implementation method and the systems technology field thereof of public's investigation of being undertaken by phone.
Two, background technology:
In socio-economic activity, often need carry out the randomness survey, be called social sample investigation or will of the people sample investigation or public investigation again some economy such as government policy behave, social event, urban construction decision-making and social phenomenons that relates to public interest.Because China is populous, so these public investigate and generally require actual accessed respondent's quantity abundant, could guarantee to have higher representativeness and reliability.At present the public's investigation method that adopts is divided into the investigator to by respondent's investigation method of enquirement and manually call and carry out two kinds of forms of survey face to face at one's side.These two kinds of investigation methods all have bigger limitation, and the one, need to print special form, employ more investigator and carry out special training, thereby need the huge human and material resources of cost; The 2nd, the control time that needs is longer; The 3rd, factor affecting such as the reliability person under investigation person individual's of the questionnaire that reclaims quality, professional ethics are bigger; The 4th, need take care of specially the form that reclaims, arrangement, classification, statistical summaries; The 5th, there is statistical error.Therefore how to invent a kind of quality that can guarantee the questionnaire that reclaims to greatest extent, improve the reliability and the representativeness of investigation result, can reduce investigation cost to greatest extent again, the public telephone questionnaire method and the system thereof that save control time just become seasonable need.
Three, Fa Ming content:
Purpose of the present invention, just be based on ripe integrated (CTI) technology of compuphone voice and public telephone network, invented a kind of according to the random sampling principle, Automatic Extraction is by respondent's telephone number, and dial automatically, the surveyee asks a question from trend, the button character of answering a question according to the surveyee, carry out automatic statistic of classification, draw a kind of automatically implementing public telephone questionnaire investigation method and the system thereof of research conclusion.
The present invention has used for reference that telephone charges that present telecommunication system adopts the CTI technological development is called system automatically and a kind of automatically implementing public telephone questionnaire investigation method and the system thereof of inventing.
A kind of automatically implementing public telephone questionnaire investigation method and system thereof that the information receiving terminal that technical scheme of the present invention is made up of database server, voice server, telephone network, landline telephone and mobile phone, maintenance work station, local area network (LAN) are formed.
Wherein the hardware configuration of database server is: 2 CPU that PIII550 is above, the above ECC internal memory of 256M, minimum 2 of high speed hard-disk more than the 40G, the data storage processing software of software arrangements automatically implementing public telephone questionnaire investigation method of the present invention and system thereof.The data message that needs when database server is responsible for storing, handle public's survey sampling.
The hardware configuration of voice server is 2 * PIII750/256M of at least one, at least 1 sound card, recommended configuration is 4 sound cards, can carry out 4 * No. 4 phones simultaneously and breathe out, and software arrangements is the computer main program of automatically implementing public telephone questionnaire investigation method of the present invention and system thereof.Voice server is responsible for preparation is converted into voice messaging to the text message of the problem of investigated public's proposition, and is sent in the information receiving terminal of investigated landline telephone or mobile phone.
Telephone network is responsible for information is transferred to surveyee's information receiving terminal by database server information transmission network.
Information receiving terminal, comprise phone, mobile phone, as in the automatic investigating system of public telephone questionnaire of the present invention by respondent's information receiving terminal, be responsible for to receive the investigation information that this automatic investigating system transmits by telephone network, and the key information of feedback when being answered a question by the respondent.
The hardware configuration at maintenance work station be no less than 2 be configured to the above CPU of PIII550, the above ECC internal memory of 128M, 10.3G above hard disk, the computer of the CD driver that 40 times of speed is above, software arrangements is the data processing software of automatically implementing public telephone questionnaire investigation method of the present invention and system thereof.Be responsible at the maintenance work station will investigation data information and embodiment information input data storehouse server and from database server output survey results information.
Be responsible for transmitting digital signals in maintenance work station and database server by the local area network (LAN) that router, switch, netting twine, network interface card are formed.
Automatically implementing public telephone questionnaire investigation method of the present invention and system thereof with manually face to face the questionnaire mode compare, have following advantage: the one, investigation result has been got rid of artificial factor, the questionnaire that reclaims is added up automatically by system of the present invention, statistical error is little, research conclusion is representative strong, the reliability height; The 2nd, the human and material resources of cost are less, do not need to print a large amount of investigation forms, do not need to employ large quantities of investigators, also do not need to spend transport cost; The 3rd, the time that needs is short, if adopt 10 this automatically implementing public telephone questionnaire investigation of cover systems to move simultaneously, every cover system can carry out the phone automatic questionnaire to 16 respondents at most at one time, on average need 3 minutes Time Calculation by each investigation, then extracting time that 10000 samples carry out survey one by one the shortlyest only needs 2.6 hours, and artificial survey mode face to face, not only need a large amount of control times, and need long questionnaire to put in order, classification, the time of statistics, mainframe computer system of the present invention carries out the statistic of classification synchronous with investigation to investigation result automatically, no longer need to carry out special statistics, shortened control time greatly.
Automatically implementing public telephone questionnaire investigation method of the present invention and system thereof with manually carry out the survey mode and compare by phone, have investigation result and not influenced by human factor, advantage such as the reliability height is saved human and material resources, and the time spent is short.
Four, description of drawings:
Fig. 1 is system and device figure of the present invention.
According to Fig. 1 automatically implementing public telephone questionnaire investigation of the present invention system by being formed that database server 1, voice server 2, telephone network 3, telephone bandset are formed by respondent's information receiving terminal 4, maintenance work station 5, LAN 6.
Fig. 2 is a schematic flow sheet of the present invention.
Five, embodiment:
1, determining of sample range:
According to the survey plan of design in advance, determine sample range, the scope that all telephone numbers of promptly determining to dial produce, and will produce all data of sample range in view of the above, and deposit in the database server, randomly draw during for investigation.
2, total sample number determines
According to the definite number of samples that will extract and carry out the public telephone survey of survey plan.
3, the extraction of sample
Host computer processes software by the special exploitation of the present invention in the database server, take the methods of sampling of random sampling without replacement, randomly draw an investigation sample, be the telephone number of dialing, deposit in the database server, call automatically for next step and carry out survey.
4, call the enforcement survey
The host computer program of automatically implementing public telephone questionnaire investigation method of the present invention and system thereof starts telephone sound card automatically and dials the telephone number that is extracted, after putting through, to put through signal and return to voice server, the questionnaire object information that voice server will be investigated synthesizes " machine talk " of anthropomorphic dummy's sound, send in surveyee's the telephone receiver, the beginning questionnaire, undertaken after button selects by prompting as the user, key information is passed to database server by telephone wire and voice server, database server carries out statistic of classification automatically according to the character of the telephone key-press that receives, and draws research conclusion.
5, the statistics of investigation result
To each time feedback result host computer processes software by automatically implementing public telephone questionnaire investigation method of the present invention and system thereof, automatically classify, add up, and be stored in the statistic unit in the special staqtistical data base, circulation successively, after finishing whole investigation circulations, can finish the statistics of investigation result.
If adopt many these public of cover to investigate automatic implementation system operational mode simultaneously, then every cover system is added up the push button signalling that receives separately respectively earlier, is gathered by wherein a main control computer then, draws research conclusion.
Claims (3)
1, requiring that public telephone of the present invention is investigated automatic implementation method protects.Public telephone of the present invention is investigated automatic implementation method, it is characterized in that with all telephone subscribers be the respondent, according to certain sampling prescription, pre-determine total sample number, the sample size that needs investigation, institute an inquiry the time, by the investigated telephone number of automatic implementation system Automatic Extraction of the present invention, automatically dial, after putting through, with the computer simulation voice or play the form of the voice record in advance, the problem that will investigate is putd question to the person investigated, after the surveyee presses the selection of voice prompting button, system feeds back to key information in the master computer database server of system automatically, the key information that the data processing software automatic butt of mainframe computer system is received is classified automatically according to character, statistics, gather, draw a kind of automatic investigation method of investigation result.
2, requiring that public telephone of the present invention is investigated automatic implementation system protects.Public telephone of the present invention is investigated automatic implementation system and be it is characterized in that by hardware configuration be 2 CPU more than the PIII550, the above ECC internal memory of 256M, minimum 2 computer of high speed hard-disk that 40G is above, software arrangements is that the public telephone network that passes through of special exploitation is called automatically, automatic questionnaire, automatically add up the database server 1 of the computer software composition of feedback result, hardware configuration is the above CPU of few 2 PIII750, the above ECC internal memory of 256M, minimum 1 computer of high speed hard-disk that 40G is above, at least 1 sound card, software arrangements is that the public telephone network that passes through of special exploitation is called automatically, automatic questionnaire, automatically add up the voice server 2 of the computer main program composition of feedback result, telephone network 3, telephone bandset form by respondent's information receiving terminal 4, hardware configuration be no less than 2 be configured to the above CPU of PIII550, the above ECC internal memory of 128M, 10.3G above hard disk, the computer of the CD driver that 40 times of speed is above, software arrangements is the maintenance work station 5 that a kind of automatically implementing public telephone questionnaire investigation system data process software of the present invention is formed, router, switch, netting twine, a kind of automatic implementation system of implementing automatically by phone of public telephone questionnaire that the LAN 6 that network interface card is formed is formed.
3, automatically implementing public telephone questionnaire investigation of the present invention system uses Chinese, English bilingual to carry out survey.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 01135209 CN1423470A (en) | 2001-12-03 | 2001-12-03 | Method and system for automatically implementing public telephone questionnaire investigation |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 01135209 CN1423470A (en) | 2001-12-03 | 2001-12-03 | Method and system for automatically implementing public telephone questionnaire investigation |
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| Publication Number | Publication Date |
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| CN1423470A true CN1423470A (en) | 2003-06-11 |
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| CN 01135209 Pending CN1423470A (en) | 2001-12-03 | 2001-12-03 | Method and system for automatically implementing public telephone questionnaire investigation |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2016183977A1 (en) * | 2015-05-19 | 2016-11-24 | 中兴通讯股份有限公司 | Outgoing call system and operation method therefor |
| CN106303102A (en) * | 2015-06-25 | 2017-01-04 | 阿里巴巴集团控股有限公司 | Automatization's calling-out method, Apparatus and system |
| CN107644647A (en) * | 2016-07-21 | 2018-01-30 | 平安科技（深圳）有限公司 | The method and device that voice is paid a return visit |
| CN107767923A (en) * | 2016-08-23 | 2018-03-06 | 江苏省疾病预防控制中心 | A kind of health education class investigation and assessment system based on Android platform |
| CN111681052A (en) * | 2020-06-08 | 2020-09-18 | 百度在线网络技术（北京）有限公司 | Voice interaction method, server and electronic equipment |
-
2001
- 2001-12-03 CN CN 01135209 patent/CN1423470A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2016183977A1 (en) * | 2015-05-19 | 2016-11-24 | 中兴通讯股份有限公司 | Outgoing call system and operation method therefor |
| CN106303107A (en) * | 2015-05-19 | 2017-01-04 | 中兴通讯股份有限公司 | A kind of exhalation system and operation method thereof |
| CN106303102A (en) * | 2015-06-25 | 2017-01-04 | 阿里巴巴集团控股有限公司 | Automatization's calling-out method, Apparatus and system |
| CN107644647A (en) * | 2016-07-21 | 2018-01-30 | 平安科技（深圳）有限公司 | The method and device that voice is paid a return visit |
| CN107644647B (en) * | 2016-07-21 | 2020-10-30 | 平安科技（深圳）有限公司 | Voice return visit method and device |
| CN107767923A (en) * | 2016-08-23 | 2018-03-06 | 江苏省疾病预防控制中心 | A kind of health education class investigation and assessment system based on Android platform |
| CN111681052A (en) * | 2020-06-08 | 2020-09-18 | 百度在线网络技术（北京）有限公司 | Voice interaction method, server and electronic equipment |
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