CN106303107A - A kind of exhalation system and operation method thereof - Google Patents
A kind of exhalation system and operation method thereof Download PDFInfo
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- CN106303107A CN106303107A CN201510256700.1A CN201510256700A CN106303107A CN 106303107 A CN106303107 A CN 106303107A CN 201510256700 A CN201510256700 A CN 201510256700A CN 106303107 A CN106303107 A CN 106303107A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
- H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
Abstract
The invention provides a kind of exhalation system and operation method thereof.Described exhalation system, including: multiple data processing modules, breathe out the call information to perimeter network for generating, and receive the questionnaire information fed back after perimeter network obtains call information, and resolve next step operating procedure according to described questionnaire information；Control module, for multiple described data processing modules are monitored in real time, and by carry out with automatic method of calling or manual calling mode exhalation process calling allocation of items give at least one data processing module, and obtain described data processing module generate call information after carry out exhalation process.Such scheme, by arranging multiple data processing module in exhalation system, making when a data processing module goes wrong, other data processing modules of handing to that the exhalation that can it be undertaken smooths process, and improve the reliability of whole exhalation system.
Description
Technical field
The present invention relates to the exhalation field of the call center of communication, particularly to one exhalation system and operation thereof
Method.
Background technology
Call business as the important service application in call center, the field of application widely, simultaneously because
Data volume huge of calling, generally has the highest requirement to the exhalation concurrency of system, reliability.But
Being the complexity due to call business, the subject matter that traditional exhalation system exists is:
1) exhalation and the artificial exhalation automatically that breathe out often are done things in his own way, and are difficult to unified to same operation flow
In, the calling of manual position cannot effective monitoring；
2) capacity expansion and upgrading is relatively difficult and complicated, often wants interrupting service to carry out, and new-old system cannot be smoothed
Cross；
3) there is serious coupling in nucleus module processes data and flow process, once breaking down, it is whole to often lead to
The interruption of individual business.
Problem above so that traditional exhalation system exists bigger limitation on functional realiey so that whole
The reliability of individual exhalation system is relatively low.
Summary of the invention
The technical problem to be solved in the present invention is to provide a kind of exhalation system and operation method thereof, existing in order to solve
Some exhalation systems, capacity expansion and upgrading is relatively difficult and complicated, and the data of nucleus module process and flow process exist
Serious coupling, the problem of the interruption often leading to whole business of once breaking down.
In order to solve above-mentioned technical problem, the embodiment of the present invention provides a kind of exhalation system, wherein, described in exhale
Go out system to include:
Multiple data processing modules, breathe out the call information to perimeter network for generating, and receive periphery
The questionnaire information that network feeds back after obtaining call information, and next step operation is resolved according to described questionnaire information
Step；
Control module, for multiple described data processing modules are monitored in real time, and will be with calling automatically
Mode or manual calling mode carry out exhalation process calling allocation of items give at least one data processing module,
And carry out exhalation process after obtaining the call information that described data processing module generates.
Further, described calling project comprises at least one calling main body and at least one calls sample, often
The corresponding calling main body of individual calling sample.
Further, described data processing module includes:
One dialing unit and multiple questionnaire resolution unit；Wherein,
Described questionnaire resolution unit, is used for resolving described questionnaire information, determines the content of described questionnaire information,
And according to the content of described questionnaire information, it is judged that next step operating procedure；
Described dialing unit, for obtaining from described control module with automatic method of calling or manual calling mode
Carry out the calling project of exhalation process, according to described calling project, form the calling breathed out to perimeter network and believe
Breath；
And obtain the questionnaire information that perimeter network feeds back according to described call information, and by described questionnaire information
Send to described questionnaire resolution unit；
And receive next step the operating procedure that described questionnaire resolution unit judges to obtain, generate next step
Call information.
Further, described control module includes:
Conversion unit of protocol and Master Control Unit；Wherein,
Described conversion unit of protocol, for being distributed to perimeter network by the call information of dialing unit；
And receive the questionnaire information fed back after described perimeter network obtains call information, and described questionnaire is believed
Breath feeds back to the dialing unit of correspondence；
Described Master Control Unit, carries out exhalation process for obtaining with automatic method of calling or manual calling mode
Calling project, and according to the running status of dialing unit, described calling allocation of items is dialled at least one
Unit so that described dialing unit, according to described calling project, is formed and breathes out the call information to perimeter network.
Further, described conversion unit of protocol is additionally operable between dialing unit keep heartbeat detection, record
The running status of dialing unit is inquired about for described Master Control Unit.
Further, described Master Control Unit is additionally operable to inquire about described conversion unit of protocol record according to Preset Time
The running status of described dialing unit, if finding, at least one dialing unit is in abnormal operation, then
The calling project scheduling of described dialing unit is given at least one dialing unit being not in abnormal operation.
Further, described Master Control Unit is additionally operable to inquire about described conversion unit of protocol record according to Preset Time
The running status of described dialing unit, add fashionable if being found to have the second dialing unit, then by single for the first dialing
The second dialing unit is given in Part call project scheduling in unit；Wherein, described first dialing unit be described in exhale
Going out original dialing unit in system, described second dialing unit is the dialing newly increased in described exhalation system
Unit.
The embodiment of the present invention provides a kind of operation method using above-mentioned exhalation system, wherein, described operation side
Method includes:
Described control module obtains current at least one and exhales with automatic method of calling or manual calling mode
Go out the calling project processed, give the first data processing module by described calling allocation of items；
Described first data processing module, according to described calling project, forms the calling breathed out to perimeter network and believes
Breath；
Described call information is distributed to perimeter network by described control module, and receives the acquisition of described perimeter network
The questionnaire information of feedback after call information；
Described first data processing module obtains described questionnaire information, and resolves described questionnaire information.
Further, described calling project comprises at least one calling main body and at least one calls sample, often
The corresponding calling main body of individual calling sample.
Further, described operation method also includes:
Described first data processing module resolves described questionnaire information, determines the content of described questionnaire information, and
Content according to described questionnaire information, it is judged that next step operating procedure, generates next step call information；
Next step call information described is sent to perimeter network by described control module so that described external network
Network according to described next step call information feedback questionnaire information give described control module.
Further, described operation method also includes:
When described control module monitor one or more described data processing module be in abnormal operation time,
According to load balancing allocation algorithm by the calling project in the described data processing module being in abnormal operation
It is scheduled to be not at least one data processing module of abnormal operation.
Further, described operation method also includes:
When described control module monitors the running state information of the second data processing module, according to load
Part call project scheduling in described first data processing module processes to the second data by equilibrium assignment algorithm
Module；Wherein,
Described second data processing module is data processing module newly added in exhalation system.
The invention has the beneficial effects as follows:
Such scheme, by arranging multiple data processing module so that at data in exhalation system
When reason module goes wrong, other data processing modules of handing to that the exhalation that can it be undertaken smooths enter
Row processes, and improves the reliability of whole exhalation system.
Accompanying drawing explanation
Fig. 1 represents the module diagram of the described exhalation system of the embodiment of the present invention；
Fig. 2 represents the overview flow chart of the operation method of the described exhalation system of the embodiment of the present invention；
Fig. 3 represents that the described exhalation system of the embodiment of the present invention realizes the general frame figure of described call out function.
Detailed description of the invention
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing and specifically real
Execute example to describe the present invention.
The present invention is directed to existing exhalation system, capacity expansion and upgrading is relatively difficult and complicated, and nucleus module processes
Data and flow process there is serious coupling, the problem of the interruption often leading to whole business of once breaking down,
A kind of exhalation system and operation method thereof are provided.
As it is shown in figure 1, the described exhalation system 10 of the embodiment of the present invention includes:
Multiple data processing modules 11, breathe out outside the call information to perimeter network, and reception for generating
The questionnaire information that purse seine network feeds back after obtaining call information, and next step behaviour is resolved according to described questionnaire information
Make step；
Control module 12, for multiple described data processing modules 11 are monitored in real time, and will be with automatically
Method of calling or manual calling mode carry out the calling allocation of items of exhalation process and process mould at least one data
Block 11, and carry out exhalation process after obtaining the call information that described data processing module 11 generates.
Such scheme, by arranging multiple data processing module 11 so that the data in exhalation system 10 process
Module 11 can be with distributed deployment, when one or several data processing module 11 goes wrong, and can be at once
Calling is handed on normal data processing module 11, it is to avoid the interruption that business occurs in processing procedure
Situation, it is ensured that the smooth and easy process of business, improves the reliability of whole exhalation system.
Such scheme, when carrying out the process of calling project, carries out the calling item processed with automatic method of calling
Mesh is breathed out by IVR (Interactive Voice Response, interactive voice answering), manually to exhale
The calling project making mode carry out processing can be breathed out by manual position, the perimeter network described in the present invention
It is primarily referred to as IVR or the Agent that call information is processed.
It should be noted that the method for calling of described calling project is the most self-defined and comes into force in real time, described
Calling project comprises at least one calling main body and at least one calls sample, and described calling main body is calling
Particular content, as user carried out questionnaire survey, carrying out the evaluation etc. of customer service satisfaction, described calling sample
For user terminal, correspond to some telephone number in system, email address, note number, micro-signal
Deng；And method of calling corresponding to each calling sample is calling or manual calling, each calling sample pair automatically
Answer calling a main body, such as calling system can initiate for user a corresponding in manual calling mode with realization
The questionnaire survey business of telephone number, it is also possible to realize initiating for user b corresponding with automatic method of calling
Microsignal customer service satisfaction evaluation business.
It should be noted that, described calling project can be by automatically breathing out center or artificial exhalation is centrally generated also
Individually designed generation program can carry out the generation of calling project, because the generation process of described calling project is this
Known to skilled person, the present invention is no longer described in detail.
In the embodiment of the present invention, described data processing module 11 is the nucleus module in exhalation system, wherein,
Described nucleus module includes:
One dialing unit and multiple questionnaire resolution unit；Wherein,
Described questionnaire resolution unit, is used for resolving described questionnaire information, determines the content of described questionnaire information,
And according to the content of described questionnaire information, it is judged that next step operating procedure；
Described dialing unit, for obtaining from described control module with automatic method of calling or manual calling mode
Carry out the calling project of exhalation process, according to described calling project, form the calling breathed out to perimeter network and believe
Breath；
And obtain the questionnaire information that perimeter network feeds back according to described call information, and by described questionnaire information
Send to described questionnaire resolution unit；
And receive next step the operating procedure that described questionnaire resolution unit judges to obtain, generate next step
Call information.
It should be noted that, meaning that in described exhalation system of being comprised of above-described embodiment comprises multiple groups
Number unit and multiple questionnaire resolution unit, and the relation between dialing unit and questionnaire resolution unit is one-to-many
Relation, i.e. one dialing unit can corresponding multiple questionnaire resolution unit, but a questionnaire resolution unit is only
A corresponding dialing unit.
In the embodiment of the present invention, above-mentioned control module 12 can be finely divided again, including:
Conversion unit of protocol and Master Control Unit；Wherein,
Described conversion unit of protocol, for being distributed to perimeter network by the call information of dialing unit；
And receive the questionnaire information fed back after described perimeter network obtains call information, and described questionnaire is believed
Breath feeds back to the dialing unit of correspondence；
Described Master Control Unit, carries out exhalation process for obtaining with automatic method of calling or manual calling mode
Calling project, and according to the running status of dialing unit, described calling allocation of items is dialled at least one
Unit so that described dialing unit, according to described calling project, is formed and breathes out the call information to perimeter network.
It should be noted that, in order to the running status of described dialing unit is monitored in real time, described agreement
Converting unit is additionally operable between dialing unit keep heartbeat detection, and the running status of record dialing unit is for institute
State Master Control Unit inquiry.
Such scheme, it is achieved that the monitoring to dialing unit state, go wrong at described dialing unit or
Because of exhalation system load is more need to increase new dialing unit time, in that context it may be convenient to realize in dialing unit
The control of calling project, in the embodiment of the present invention one, when calling system there being dialing unit go wrong,
Described Master Control Unit for inquiring about the described dialing unit of described conversion unit of protocol record according to Preset Time
Running status, if finding, at least one dialing unit is in abnormal operation, then by described dialing unit
At least one dialing unit being not in abnormal operation is given in calling project scheduling.
The above embodiments one are illustrated below: keep between described Master Control Unit and conversion unit of protocol
Contact, and the regularly running status of the dialing unit of record in vlan query protocol VLAN converting unit, certain group
When number unit goes wrong, damage such as dialing unit or dialing unit not can connect to questionnaire resolution unit, always
The calling project scheduling that control unit just will appear from the dialing unit of problem is located on other dialing unit
Reason, it should be noted that described Master Control Unit carries out the scheduling of calling project, institute according to load-balancing algorithm
State load-balancing algorithm particularly as follows: top control module performs the situation of calling project according to each dial module, will
Other normal dialing units are given in calling allocation of items on the dialing unit gone wrong, after being assigned,
The calling project performed on described dialing unit is roughly equal, is illustrated below:
The calling project performed when the dialing unit 1 in calling system is 25, and dialing unit 2 performs
Calling project is 30, and the calling project that dialing unit 3 performs is 45, when dialing unit 1 can not
When normally working, Master Control Unit needs to dialing unit 2 and to dial the calling allocation of items on dialing unit 1
Number unit 3, after being assigned, the calling project that described dialing unit 2 performs is 50, described group
Calling project on number unit 3 is also 50, by this kind of allocation algorithm, it is ensured that dialing unit 2 and dialling
Load balancing on number unit 3.
In the embodiment of the present invention two, when the heavier loads of dial module in calling system, extra increasing is needed to dial
During number unit, described Master Control Unit is for inquiring about described in described conversion unit of protocol record according to Preset Time
The running status of dialing unit, adds fashionable if being found to have the second dialing unit, then by the first dialing unit
The second dialing unit is given in Part call project scheduling；Wherein, described first dialing unit is described exhalation system
In original dialing unit, described second dialing unit is the dialing unit newly increased in described exhalation system.
For above-described embodiment two, it is illustrated below: when exhaling that the dialing unit a in calling system performs
Being project is 140, and the calling project that dialing unit b performs is 220, now in calling system
Heavier loads, needs to increase extra dialing unit and carries out the process of calling project, increase dialing unit c, this
Time Master Control Unit need the Part call allocation of items on dialing unit a and dialing unit b to dialing unit c
Processing, after being assigned, the calling project that described dialing unit a performs is 120, described
Calling project on dialing unit b is also 120, and the calling project on described dialing unit c is also 120
Individual, by this kind of allocation algorithm, it is ensured that the load on dialing unit a, dialing unit b and dialing unit c
Equilibrium.
As in figure 2 it is shown, the embodiment of the present invention a kind of operation method using above-mentioned exhalation system of offer, wherein,
Described operation method includes:
Step 100, described control module obtains current at least one with automatic method of calling or manual calling side
Formula carries out the calling project of exhalation process, gives the first data processing module by described calling allocation of items；
Step 200, described first data processing module, according to described calling project, forms exhalation to perimeter network
Call information；
Step 300, described call information is distributed to perimeter network, and receives described periphery by described control module
The questionnaire information that network feeds back after obtaining call information；
Step 400, described first data processing module obtains described questionnaire information, and enters described questionnaire information
Row resolves.
Described first data processing module questionnaire information is resolved and follow-up process step particularly as follows:
Obtain described questionnaire information at described first data processing module, described questionnaire information is resolved, determines
The content of described questionnaire information, and according to the content of described questionnaire information, it is judged that next step operating procedure,
Generate next step call information；
Next step call information described is sent to perimeter network by described control module so that described external network
Network according to described next step call information feedback questionnaire information give described control module.
Above-mentioned operation method, can realize calling system smoothly by the cooperation of control module and data processing module
To calling project process.
It should be noted that, when one or several data processing module in exhalation system occurs abnormal, institute
State operation method also to include:
When described control module monitor one or more described data processing module be in abnormal operation time,
According to load balancing allocation algorithm by the calling project in the described data processing module being in abnormal operation
It is scheduled to be not at least one data processing module of abnormal operation.
It should be noted that, one or several data processing module described above occurs abnormal, it is primarily referred to as
Dialing unit occurs abnormal, and when some questionnaire resolution unit that dialing unit calls goes wrong, should
The scheduling of this questionnaire resolution unit can be given other according to the function of questionnaire resolution unit by dial module automatically
Questionnaire resolution unit.
Fashionable when there being new data processing module to add in calling system, described operation method also includes:
When described control module monitors the running state information of the second data processing module, according to load
Part call project scheduling in described first data processing module processes to the second data by equilibrium assignment algorithm
Module；Wherein,
Described second data processing module is data processing module newly added in exhalation system.
The described above new data processing module that has adds, and is primarily referred to as in calling system having new dialing list
Unit adds.
Control module is by monitoring the running status of data processing module, and calling project is reasonably distributed to
Each data processing module, it is ensured that what exhalation system was run stablizes.
Below by segmentation after data processing module and control module as a example by, the described calling system to the present invention
Overall operation situation be described as follows:
Described exhalation system realizes the general frame of call out function as it is shown on figure 3, described exhalation system belongs to industry
Business logical layer, it contacts with IVR or the Agent foundation of application layer, it is achieved with leading to of user
Letter, exhalation system is also connected with underlying database simultaneously, for by some necessary data storage to data base；
Wherein, described exhalation system mainly comprises dialing unit, questionnaire resolution unit, protocol analysis unit and total
Control unit；
Below the function to above several unit carry out summarize as follows:
Described dialing unit is the core cell of exhalation process, is responsible for the control of various call policy, unified people
Work and the process of automatic outer call, be responsible for the Core Feature such as control of sample.
Described questionnaire resolution unit is for the sample attribute asked according to dialing unit or script debugger, user
Key-press input and calling result, indicate next step processing mode, such as: jump to down according to being pre-configured with flow process
One problem, outgoing call terminates, and sends note/Email etc.；External interface can be called according to configuration simultaneously.
Described conversion unit of protocol exhales message for converging opening of each dialing, is strategically distributed to intelligence
Net (that is: can realize the external network being connected with user terminal), and calling result and user key-press input is returned
Back to dialing unit；And keep detection between intelligent network, if message cannot be received the most continuously, then it is assumed that
This intelligent network is abnormal and is not processed to it by call distribution；And keep heartbeat detection between dialing unit, safeguard
Each dialing unit running status is for inquiry.
Described Master Control Unit is responsible for calling master control, is responsible for project scheduling, distribution and con current control, is not involved in tool
The body project implementation；Periodically vlan query protocol VLAN converting unit, if certain dialing unit is abnormal, automatically by this dialing
Project under unit is rescheduled to other dialing unit and performs.
IVR in figure is a kind of powerful phone automatic service system；Seat call system mainly realizes
The function of manual calling.
It is main that described exhalation system mainly realizes breathing out project scheduling, sample exhalation and questionnaire analysis service three
Function.
Above several functions are described as follows:
One, described exhalation project scheduling is mainly the Master Control Unit general status according to dialing unit, exhales
Crying the scheduling of task, when there is the dialing unit of multiple distributed deployment, Master Control Unit is according to dispatching algorithm
Equilibrium calling project is allocated；After some dialing unit is out of service or abnormal exiting occurs,
The calling project scheduling that this dialing unit undertakes is processed by Master Control Unit automatically to other dialing units, from
And ensure that ongoing call business will not aborted.
The step that described calling project scheduling mainly realizes is:
Step a1, Master Control Unit obtains the ruuning situation of current dialing unit；
Step a2, current calling project is dispatched to different dialling according to the principle of load balancing by Master Control Unit
Number unit carries out outgoing call；
Step a3, if having new dialing unit to add, by some in the calling project of other dialing units
Partial scheduling performs to new dialing unit；
Step a4, if having dialing unit to stop or occurring abnormal, the calling project that this dialing unit is undertaken
It is dispatched to other dialing units perform.
Two, the exhalation of described sample mainly realizes calling project and the loading of calling sample, and period, strategy etc. are each
Plant the control of exhalation parameter；
The step of the main realization of described sample exhalation is:
1, calling project and the loading of calling sample
Step b1, Master Control Unit, according to the registration scenarios of dialing unit, completes the scheduling of calling task, to dialling
Number unit initiates calling project loading command；
Step b2, dialing unit loads calling project and calling sample, initiates calling.
2, the interaction of calling
Step c1, after dialing unit initiates calling, obtains the response condition of peripheral system: call result, use
The key information at family, seat queuing result etc. are sent to questionnaire resolution unit；
Step c2, next step operation after questionnaire resolution unit is processed by dialing unit is sent to IVR, seat
Deng peripheral system；
Step c3, peripheral system or questionnaire resolution unit notice dialing unit terminate call flow, dialing unit
Resolve corresponding flow process, complete follow-up process, data filing (being stored in data base) or to needs again
The sample of calling carries out the work such as recall.
Three, described questionnaire analysis service is mainly accomplished that the control of questionnaire flow process, determines the operation of each step
Content, is finally completed the interaction with user by IVR or seat；
The step that described questionnaire analysis service mainly realizes is:
1, questionnaire initializes
Step d1, questionnaire resolution unit loads questionnaire script file, and questionnaire script is existed by patterned mode
Line is self-defined and debugs；
Step d2, dialing unit is by calling sample and needs the questionnaire used to be pushed to questionnaire resolution unit；
Step d3, questionnaire resolution unit receives request, the request after carrying out initial work, to dialing unit
Carry out response.
2, questionnaire service process
Step e1, dialing unit is according to operating result (calling result, the user key-press knot of other peripheral systems
Really, seat queuing result, IVR playback result etc.) it is sent to questionnaire resolution unit；
Step e2, questionnaire resolution unit, according to current various operating results, determines next step operation,
And by action type response to dialing unit；
Step e3, after next step action type is processed by dialing unit, delivers different business unit
Process.
3, flow process terminates and on-hook message
Step f1, dialing unit receives the on-hook message of IVR or the flow process end of manual position, and turns
It is dealt into questionnaire resolution unit；
Step f2, questionnaire resolution unit decides whether to terminate flow process, if flow process is not yet tied according to questionnaire configuration
Bundle, continues down to perform, until questionnaire flow process really terminates.
It should be noted that, the method for calling of heretofore described calling project can be the most self-defined, permissible
Realize the online definition of operation flow by patterned mode and come into force in real time；In the present invention, by data and
Flow process is completely separated, by dialing unit and the distributed deployment of questionnaire resolution unit, it is possible to achieve whole exhale
The dynamic expansion and the height that go out process are concurrent, and the disaster tolerance of Business Processing core processes；Open according to practical business
The needs of exhibition, can be increased by dynamic increase and decrease dialing unit and questionnaire resolution unit and be reduced and concurrently exhale
The amount of crying, thus realize global controllability and the persistence of exhalation process, do not have and occur because of system call interception
The situation of service disconnection；Simultaneously as achieve being completely separated of data and flow process, the disaster tolerance performance of system
It is greatly improved, the machine of delaying even if one core dialing unit of appearance or questionnaire resolution unit break down,
The exhalation process that it is undertaken can be transferred in other dialing unit or questionnaire resolution unit at once, thus protects
Card core business process will not aborted.
Above-described is the preferred embodiment of the present invention, it should be pointed out that for the ordinary people of the art
For Yuan, some improvements and modifications can also be made under without departing from principle premise of the present invention, these
Improvements and modifications are the most within the scope of the present invention.
Claims (12)
1. an exhalation system, it is characterised in that described exhalation system includes:
Multiple data processing modules, breathe out the call information to perimeter network for generating, and receive periphery
The questionnaire information that network feeds back after obtaining call information, and next step operation is resolved according to described questionnaire information
Step；
Control module, for multiple described data processing modules are monitored in real time, and will be with calling automatically
Mode or manual calling mode carry out exhalation process calling allocation of items give at least one data processing module,
And carry out exhalation process after obtaining the call information that described data processing module generates.
Exhalation system the most according to claim 1, it is characterised in that described calling project comprises at least
One calling main body and at least one calling sample, the corresponding calling main body of each calling sample.
Exhalation system the most according to claim 1, it is characterised in that described data processing module includes:
One dialing unit and multiple questionnaire resolution unit；Wherein,
Described questionnaire resolution unit, is used for resolving described questionnaire information, determines the content of described questionnaire information,
And according to the content of described questionnaire information, it is judged that next step operating procedure；
Described dialing unit, for obtaining from described control module with automatic method of calling or manual calling mode
Carry out the calling project of exhalation process, according to described calling project, form the calling breathed out to perimeter network and believe
Breath；
And obtain the questionnaire information that perimeter network feeds back according to described call information, and by described questionnaire information
Send to described questionnaire resolution unit；
And receive next step the operating procedure that described questionnaire resolution unit judges to obtain, generate next step
Call information.
Exhalation system the most according to claim 3, it is characterised in that described control module includes:
Conversion unit of protocol and Master Control Unit；Wherein,
Described conversion unit of protocol, for being distributed to perimeter network by the call information of dialing unit；
And receive the questionnaire information fed back after described perimeter network obtains call information, and described questionnaire is believed
Breath feeds back to the dialing unit of correspondence；
Described Master Control Unit, carries out exhalation process for obtaining with automatic method of calling or manual calling mode
Calling project, and according to the running status of dialing unit, described calling allocation of items is dialled at least one
Unit so that described dialing unit, according to described calling project, is formed and breathes out the call information to perimeter network.
Exhalation system the most according to claim 4, it is characterised in that described conversion unit of protocol is also used
Heartbeat detection, the running status of record dialing unit is kept to look into for described Master Control Unit between dialing unit
Ask.
Exhalation system the most according to claim 5, it is characterised in that described Master Control Unit be additionally operable to by
The running status of the described dialing unit of described conversion unit of protocol record is inquired about, if finding extremely according to Preset Time
A few dialing unit is in abnormal operation, then the calling project scheduling of described dialing unit do not located
At least one dialing unit in abnormal operation.
Exhalation system the most according to claim 5, it is characterised in that described Master Control Unit be additionally operable to by
The running status of the described dialing unit of described conversion unit of protocol record is inquired about, if being found to have according to Preset Time
Second dialing unit adds fashionable, then the Part call project scheduling in the first dialing unit is single to the second dialing
Unit；Wherein, described first dialing unit is original dialing unit in described exhalation system, described second group
Number unit is the dialing unit newly increased in described exhalation system.
8. one kind uses the operation method breathing out system described in claim 1, it is characterised in that described operation
Method includes:
Described control module obtains current at least one and exhales with automatic method of calling or manual calling mode
Go out the calling project processed, give the first data processing module by described calling allocation of items；
Described first data processing module, according to described calling project, forms the calling breathed out to perimeter network and believes
Breath；
Described call information is distributed to perimeter network by described control module, and receives the acquisition of described perimeter network
The questionnaire information of feedback after call information；
Described first data processing module obtains described questionnaire information, and resolves described questionnaire information.
Operation method the most according to claim 8, it is characterised in that described calling project comprises at least
One calling main body and at least one calling sample, the corresponding calling main body of each calling sample.
Operation method the most according to claim 8, it is characterised in that described operation method also includes:
Described first data processing module resolves described questionnaire information, determines the content of described questionnaire information, and
Content according to described questionnaire information, it is judged that next step operating procedure, generates next step call information；
Next step call information described is sent to perimeter network by described control module so that described external network
Network according to described next step call information feedback questionnaire information give described control module.
11. operation methods according to claim 8, it is characterised in that described operation method also includes:
When described control module monitor one or more described data processing module be in abnormal operation time,
According to load balancing allocation algorithm by the calling project in the described data processing module being in abnormal operation
It is scheduled to be not at least one data processing module of abnormal operation.
12. operation methods according to claim 8, it is characterised in that described operation method also includes:
When described control module monitors the running state information of the second data processing module, according to load
Part call project scheduling in described first data processing module processes to the second data by equilibrium assignment algorithm
Module；Wherein,
Described second data processing module is data processing module newly added in exhalation system.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510256700.1A CN106303107A (en) | 2015-05-19 | 2015-05-19 | A kind of exhalation system and operation method thereof |
| PCT/CN2015/089677 WO2016183977A1 (en) | 2015-05-19 | 2015-09-15 | Outgoing call system and operation method therefor |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510256700.1A CN106303107A (en) | 2015-05-19 | 2015-05-19 | A kind of exhalation system and operation method thereof |
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| CN106303107A true CN106303107A (en) | 2017-01-04 |
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| CN201510256700.1A Withdrawn CN106303107A (en) | 2015-05-19 | 2015-05-19 | A kind of exhalation system and operation method thereof |
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| WO (1) | WO2016183977A1 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107566670A (en) * | 2017-09-05 | 2018-01-09 | 南京硅基智能科技有限公司 | The method that autonomous dialing, Intelligent dialogue and information analysis are realized based on speech recognition |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1423470A (en) * | 2001-12-03 | 2003-06-11 | 胡绍珠 | Method and system for automatically implementing public telephone questionnaire investigation |
| CN103152493A (en) * | 2011-12-06 | 2013-06-12 | 中兴通讯股份有限公司 | Cloud position implementation method, cloud position implementation system and cloud position server |
| CN103516918A (en) * | 2012-06-28 | 2014-01-15 | 中兴通讯股份有限公司 | Method and device for recovering resource failures |
-
2015
- 2015-05-19 CN CN201510256700.1A patent/CN106303107A/en not_active Withdrawn
- 2015-09-15 WO PCT/CN2015/089677 patent/WO2016183977A1/en active Application Filing
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1423470A (en) * | 2001-12-03 | 2003-06-11 | 胡绍珠 | Method and system for automatically implementing public telephone questionnaire investigation |
| CN103152493A (en) * | 2011-12-06 | 2013-06-12 | 中兴通讯股份有限公司 | Cloud position implementation method, cloud position implementation system and cloud position server |
| CN103516918A (en) * | 2012-06-28 | 2014-01-15 | 中兴通讯股份有限公司 | Method and device for recovering resource failures |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107566670A (en) * | 2017-09-05 | 2018-01-09 | 南京硅基智能科技有限公司 | The method that autonomous dialing, Intelligent dialogue and information analysis are realized based on speech recognition |
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| WO2016183977A1 (en) | 2016-11-24 |
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