CN118433309B - Call information processing method, data response device and call information processing system - Google Patents

Call information processing method, data response device and call information processing system Download PDF

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CN118433309B
CN118433309B CN202410889449.1A CN202410889449A CN118433309B CN 118433309 B CN118433309 B CN 118433309B CN 202410889449 A CN202410889449 A CN 202410889449A CN 118433309 B CN118433309 B CN 118433309B
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voice
data
template
current
database
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CN118433309A (en
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刘家好
杨勇刚
齐海丰
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Hundsun Technologies Inc
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Hundsun Technologies Inc
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    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management

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Abstract

The application provides a call information processing method, a data response device and a call information processing system, wherein the method comprises the following steps: determining a template to be spliced corresponding to the operation type according to the operation type input by the user, wherein the template to be spliced comprises: the method comprises the steps of obtaining template voice corresponding to a template character string according to at least one template character string and a variable character string, obtaining target data corresponding to the variable character string from a real-time data storage device according to an identification of an operation object input by a user, storing the template voice in a data response device in advance, determining target data voice of the target data according to the target data and a current voice database, dynamically updating the current voice database by a voice updating device and sending the current voice database to the data response device, and generating and outputting an operation result of the operation object according to the template voice and the target data voice. The application can effectively reduce the configuration cost and the resource pressure of the TTS server under the scene of high concurrency request.

Description

Call information processing method, data response device and call information processing system
Technical Field
The present application relates to the field of computer technologies, and in particular, to a call information processing method, a data answering device, and a call information processing system.
Background
IVR (INTERACTIVE VOICE RESPONSE ) is a telephone technology, and users can interact with computer systems through voice or key input, and is currently applied in many real-time information scenarios, such as stock exchange consignment, product introduction, notification broadcasting, etc.
The broadcast content is typically updated in the prior art by requesting a real-time TTS (Text To Speech). After the user initiates a query request to the IVR system, the IVR system queries real-time quotation to the counter and requests TTS to the corresponding TTS server.
However, in the prior art, if there is a high concurrency call request, the TTS server and the IVR system need to be configured in equal proportion, which has a problem of high cost, and for the high concurrency call request, the whole sentence of request TTS will also put a great stress on the TTS server resource.
Disclosure of Invention
The application aims to provide a call information processing method, a data response device and a call information processing system aiming at the defects in the prior art, so as to solve the problems of high deployment cost and high resource pressure of a TTS server under the high concurrency scene of IVR broadcasting in the prior art.
In order to achieve the above purpose, the technical scheme adopted by the application is as follows:
In a first aspect, the present application provides a call information processing method, applied to a data answering device, the method comprising:
Determining a template to be spliced corresponding to an operation type according to the operation type input by a user, wherein the template to be spliced comprises: at least one template string and a variable string;
acquiring template voice corresponding to the template character string, and acquiring target data corresponding to the variable character string from a real-time data storage device according to an identification of an operation object input by a user, wherein the template voice is stored in the data response device in advance;
Determining target data voice of the target data according to the target data and a current voice database, wherein the current voice database is dynamically updated by a voice updating device and is sent to the data response device;
And generating and outputting an operation result of the operation object according to the template voice and the target data voice.
Optionally, the process of dynamically updating the current voice database by the voice updating device includes:
Acquiring a current data file based on a preset period, and determining whether the current voice database needs to be updated according to the current data file;
If yes, the current voice database is updated according to the current data file, an updated current voice database is obtained, and the updated current voice database is sent to each data response device.
Optionally, the determining whether the current voice database needs to be updated according to the current data file includes:
Comparing the current data file with the data file of the current voice database to determine whether the current data file is identical to the data file of the current voice database;
If the current voice database is the same, the current voice database needs to be updated, and if the current voice database is not the same, the current voice database does not need to be updated.
Optionally, the updating the current voice database according to the current data file to obtain an updated current voice database includes:
determining at least one update data according to the current data file and the data file of the current voice database;
transmitting the at least one update data to a voice conversion device to obtain voice information of each update data;
and updating the current voice database according to the voice information of each piece of updating data to obtain the updated current voice database.
Optionally, the sending the updated current voice database to each data response device includes:
Determining at least one data response device to be updated according to a pre-stored data response device list and the starting state of each data response device;
And sending the updated current voice database to each data response device to be updated.
Optionally, the obtaining the template voice corresponding to the template character string includes:
Inquiring the template voice corresponding to the template character string from a template voice library, wherein the template voice library comprises the following steps: a plurality of template character strings and voice information corresponding to each template character string.
Optionally, the obtaining, according to the identification of the operation object input by the user, the target data corresponding to the variable string from the real-time data storage device includes:
searching the data to be selected corresponding to the identification of the operation object from the real-time data storage device;
And arranging the data to be selected according to the sequence of the variable character strings to obtain the target data.
Optionally, determining the target data voice of the target data according to the target data and the current voice database includes:
and searching the target data voice corresponding to the target data from the current voice database.
Optionally, the target data is a value of the variable string;
The generating and outputting the operation result of the operation object according to the template voice and the target data voice comprises the following steps:
and filling the template voice into the position corresponding to the template character string, and filling the target data voice into the position corresponding to the variable character string to obtain the operation result of the operation object.
In a second aspect, the present application provides a data response device, the device comprising:
The first determining module is configured to determine, according to an operation type input by a user, a template to be spliced corresponding to the operation type, where the template to be spliced includes: at least one template string and a variable string;
The acquisition module is used for acquiring template voice corresponding to the template character string, acquiring target data corresponding to the variable character string from the real-time data storage device according to the identification of the operation object input by the user, and storing the template voice in the data response device in advance;
The second determining module is used for determining target data voice of the target data according to the target data and a current voice database, wherein the current voice database is dynamically updated by a voice updating device and is sent to the data response device;
and the generating module is used for generating and outputting an operation result of the operation object according to the template voice and the target data voice.
Optionally, the acquiring module is specifically configured to:
Inquiring the template voice corresponding to the template character string from a template voice library, wherein the template voice library comprises the following steps: a plurality of template character strings and voice information corresponding to each template character string.
Optionally, the acquiring module is specifically configured to:
searching the data to be selected corresponding to the identification of the operation object from the real-time data storage device;
And arranging the data to be selected according to the sequence of the variable character strings to obtain the target data.
Optionally, the second determining module is specifically configured to:
and searching the target data voice corresponding to the target data from the current voice database.
Optionally, the target data is a value of the variable string;
the generating module is specifically configured to:
and filling the template voice into the position corresponding to the template character string, and filling the target data voice into the position corresponding to the variable character string to obtain the operation result of the operation object.
In a third aspect, an embodiment of the present application further provides a call information processing system, including a data answering device, a real-time data storage device, a voice updating device, and a voice conversion device as in the method of the first aspect.
In a fourth aspect, an embodiment of the present application further provides an electronic device, including: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating over the bus when the electronic device is running, the processor executing the machine-readable instructions to perform the steps of the call information processing method according to any of the first aspects.
In a fifth aspect, an embodiment of the present application further provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor performs the steps of the call information processing method according to any one of the first aspects.
The beneficial effects of the application are as follows: the template voice of the template character string which is fixed in the template to be spliced is stored in the data response device, after target data is acquired from the real-time data storage device, voice conversion is carried out on the target data based on the pre-stored current voice database, and the processing process of voice conversion can be completed locally in the data response device, so that the data response device does not need to carry out sentence completion request to the TTS server, network delay of the sentence completion request to the TTS by the data response device does not exist, and delay is further reduced. In addition, the voice conversion process is completed locally by the data response device, so that excessive TTS resources do not need to be configured even in the scene of high concurrency request, the single-path TTS resources are realized to meet the high concurrency request, and the deployment cost of the TTS server is reduced. According to the application, the voice file is stored in advance in the data response device, so that voice conversion can be completed only by acquiring real-time data from the real-time data storage device and completing voice conversion between the template character string and the target data and splicing the voice, and the real-time performance and reliability of voice broadcasting are effectively improved. In addition, the voice updating device is used for preprocessing the voice of the data, so that the data responding device is decoupled from the TTS server, and the whole voice broadcasting process is simplified.
In order to make the above objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the embodiments will be briefly described below, it being understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and other related drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 shows a schematic diagram of IVR broadcasting in the prior art according to an embodiment of the present application;
FIG. 2 is a schematic diagram of a call information processing system according to an embodiment of the present application;
Fig. 3 shows a flowchart of a call information processing method provided by an embodiment of the present application;
FIG. 4 shows a flowchart for updating a current speech database provided by an embodiment of the present application;
FIG. 5 shows a flow chart for determining whether an update to a current speech database is required, provided by an embodiment of the present application;
FIG. 6 shows a flow chart for updating a current speech database provided by an embodiment of the present application;
FIG. 7 shows a flowchart for synchronizing a current speech database provided by an embodiment of the present application;
FIG. 8 shows a flowchart for obtaining target data according to an embodiment of the present application;
Fig. 9 is a schematic structural diagram of a data response device according to an embodiment of the present application;
Fig. 10 is a schematic structural diagram of a voice updating apparatus according to an embodiment of the present application;
Fig. 11 shows a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present application more apparent, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. The components of the embodiments of the present application generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the application, as presented in the figures, is not intended to limit the scope of the application, as claimed, but is merely representative of selected embodiments of the application. All other embodiments, which can be made by a person skilled in the art without making any inventive effort, are intended to be within the scope of the present application.
It should be noted that the term "comprising" will be used in embodiments of the application to indicate the presence of the features stated hereafter, but not to exclude the addition of other features.
Currently, an IVR system generally sends text information directly to a TTS for broadcasting when processing a call service of a user. As shown in fig. 1, a process of implementing real-time update of IVR broadcast content in the prior art is shown.
Taking a stock query scenario as an example, referring to fig. 1, after a user initiates a query request to an IVR system through a phone, the IVR system may query real-time quotation data of a stock code to a trading desk based on the stock code input by the user, and send the quotation data text of the stock code to a TTS server to make a whole sentence voice request, for example, send "123456XX electronics, present price 123.4, buy price 132.9, sell price 123.4" to the TTS server, so that the TTS server can perform voice conversion on the quotation data text of the whole sentence, and send the converted voice to the IVR system, and the IVR system broadcasts the converted voice to the user.
However, in this process, when there are multiple IVR systems making concurrent requests to the TTS server, the TTS server needs to have the capability of handling the request with high concurrency, and because of the limitation of the performance of the TTS server, in order to improve the response speed of the TTS service in the scenario of the request with high concurrency, and ensure timely update of the content information of the telephone broadcast, it is required to perform proportional configuration on the IVR systems and the TTS server, which will definitely greatly raise the server cost.
In addition, in the prior art, the IVR system makes a sentence-through request to the TTS server, so that the TTS server needs to process a large number of voice conversion tasks at the same time in a high-concurrency scene, and the processing efficiency of the telephone inquiry request is reduced, thereby affecting the use experience of a user.
Based on the above, the application provides a call information processing method, which is applied to a call information processing system. Fig. 2 is a schematic diagram of the architecture of a call information processing system according to the present application, and as shown in fig. 2, the call information processing system includes: a data response device, a real-time data storage device, a voice updating device and a voice conversion device.
Taking a stock telephone inquiry scenario as an example, the data response device may be an IVR system, the real-time data storage device may be a transaction counter, the voice conversion device may be a TTS server, and the voice update device may be configured to store and update prerecorded voice of data.
After a user initiates a telephone inquiry request to the data response device, the data response device can inquire market data corresponding to the stock codes from the real-time data storage device based on the stock codes input by the user, and meanwhile, the data response device can also determine a recording template based on the inquiry request initiated by the user and determine voice information of each fixed quantity in the recording template.
The data response device can store the voice package updated by the voice updating device for the last time, determine the voice information of the quotation data based on the voice package, and splice the voice information of the quotation data with each fixed amount of voice information in the recording template to obtain the voice result of the stock code inquired by the user.
The voice updating device can update voice information for changed data based on the current market file, and push updated voice packets to each data response device when the voice information is updated to a certain amount.
The application divides the whole sentence inquiry request into the fixed quantity and the variable, and carries out voice conversion on the fixed quantity and the variable based on the voice packet respectively, and the voice conversion can be directly carried out by the IVR system when the inquiry request of the user is received, so that the IVR system does not need to send the whole sentence request to the TTS server for voice conversion when the request with high concurrency is processed, thereby reducing the processing pressure of the TTS server and improving the efficiency of processing the call request of the user.
Next, a call information processing method according to the present application will be described with reference to fig. 3, and the method may be applied to the data answering apparatus shown in fig. 2, and as shown in fig. 3, the method includes:
S301, determining a template to be spliced corresponding to an operation type according to the operation type input by a user, wherein the template to be spliced comprises: at least one template string and a variable string.
The user can input operation types in a mode of voice input, key input and the like, and each operation type corresponds to different answer text templates respectively. Taking the scenario of a stock phone query as an example, the operation types entered by the user may include: stock querying operation, transaction operation, account information querying operation, etc.
The template to be spliced can be an answer text template corresponding to the operation type, and comprises at least one template character string and a variable character string. The template character string can be a fixed value in the answer text template, and the variable character string can be a variable value in the answer text template. The value of the variable string may be determined based on the current real-time data.
For example, assuming that the operation type input by the user is "stock query operation", the template to be spliced corresponding to the operation type is "% stock_code% stock_name current_price element, buy monovalent% buy_price element, sell monovalent% sell_price element", where the template string includes: "present price, meta, buying price, selling price", variable string includes: "stock_code, stock_name, current_price, busy_price, self_price".
S302, obtaining template voice corresponding to the template character string, obtaining target data corresponding to the variable character string from a real-time data storage device according to the identification of the operation object input by the user, and storing the template voice in the data response device in advance.
Alternatively, the data answering device may store the template voice corresponding to the template character string in advance. Continuing with the above example, the speech encoding may be unified with 1020 beginning with the template speech of "present price" for the 10201001. Pcma recording file content, and with the template speech of "buy price" for the 102002. Pcma recording content, and with the template speech of "sell price" for the 102003. Pcma recording content, and with the template speech of "meta" for the 102004. Pcma recording content. The sound recording file of the template voice can adopt pcma coding format, which is a general lossless coding format of a call center, no special encoding and decoding processing is needed for recording or splicing, and therefore the processing efficiency of voice conversion is improved.
The real-time data storage device may be the device for storing real-time data in fig. 2, such as a database for storing real-time data, or an electronic device for storing real-time data, etc., and in the case of stock telephone inquiry, the real-time data storage device may be a trading desk for storing stock codes and current market data of stocks represented by each stock code, including names, present prices, buying prices, selling prices, etc. of the stock codes.
The identification of the operation object input by the user can be a unique code or name of the operation object, and the target data can be the current value of the variable character string in the real-time data storage device.
Continuing with the example of a stock telephone inquiry scenario, the identification of the operation object may be a stock code, and the data answering device may send the stock code to the real-time data storage device after the user inputs the stock code, so as to obtain the current market data of the stock represented by the stock code.
As a possible implementation manner, the format of the target data returned by the real-time data storage device may be the same as the format of the template to be spliced in the data response device, that is, the target data corresponds to the variable character strings in the template to be spliced one by one, and the sequence of the variable character strings in the template to be spliced is the same as the target data.
As another possible implementation manner, the real-time data storage device may store data and variable strings corresponding to the data. The data response device may send both the identification of the operation object and the variable string to the real-time data storage device, and the real-time data storage device may determine all current data of the operation object based on the identification of the operation object, and determine target data to be returned to the data response device from all current data based on the variable string.
S303, determining target data voice of the target data according to the target data and a current voice database, wherein the current voice database is dynamically updated by a voice updating device and is sent to a data response device.
The current voice database can store numbers and voice files corresponding to the numbers, names of operation objects and voice files corresponding to the names, other text information of the operation objects and voice files corresponding to the text information. Continuing with the scenario of stock telephone inquiry as an example, the name of the operation object may be the stock name of the operation object, and the other text information of the operation object may be market news of the stock, company information, or the like.
The target data voice may include at least one voice file, each voice file is arranged according to the sequence of the character strings in the target data, and the pronunciation content of each voice file is the pronunciation of the character string in the target data.
After the target data is determined, voice conversion can be performed on the target data based on the current voice database, voice conversion is performed on the digits in the target data according to the digits stored in the current voice database and the voice files corresponding to the digits, and voice conversion is performed on the characters in the target data according to the characters stored in the current voice database and the voice files corresponding to the characters.
The voice updating device can update the current voice database when the data in the current voice database changes, and synchronously push the updated current voice database to the data response device.
S304, generating and outputting an operation result of the operation object according to the template voice and the target data voice.
The data response device performs voice conversion on the template character string to obtain template voice, and after performing voice conversion on target data corresponding to the variable character string to obtain target data voice, the template voice and the target data voice can be spliced according to the format of the template to be spliced to obtain an operation result of the operation object.
The operation result of the operation object may be a voice file of the operation result. For example, when the user performs a stock query, the voice broadcast content of the query result of the operation object may be returned.
In the embodiment of the application, according to the operation type input by the user, determining the template to be spliced corresponding to the operation type, wherein the template to be spliced comprises: the method comprises the steps of obtaining template voice corresponding to a template character string according to at least one template character string and a variable character string, obtaining target data corresponding to the variable character string from a real-time data storage device according to an identification of an operation object input by a user, storing the template voice in a data response device in advance, determining target data voice of the target data according to the target data and a current voice database, dynamically updating the current voice database by a voice updating device and sending the current voice database to the data response device, and generating and outputting an operation result of the operation object according to the template voice and the target data voice.
The template voice of the template character string which is fixed in the template to be spliced is stored in the data response device, after target data is acquired from the real-time data storage device, voice conversion is carried out on the target data based on the pre-stored current voice database, and the processing process of voice conversion can be completed locally in the data response device, so that the data response device does not need to carry out sentence completion request to the TTS server, network delay of the sentence completion request to the TTS by the data response device does not exist, and delay is further reduced. In addition, the voice conversion process is completed locally by the data response device, so that excessive TTS resources do not need to be configured even in the scene of high concurrency request, the single-path TTS resources are realized to meet the high concurrency request, and the deployment cost of the TTS server is reduced. According to the application, the voice file is stored in advance in the data response device, so that voice conversion can be completed only by acquiring real-time data from the real-time data storage device and completing voice conversion between the template character string and the target data and splicing the voice, and the real-time performance and reliability of voice broadcasting are effectively improved. In addition, the voice updating device is used for preprocessing the voice of the data, so that the data responding device is decoupled from the TTS server, and the whole voice broadcasting process is simplified.
Next, a process of dynamically updating the current voice database by the voice updating apparatus will be described, as shown in fig. 4, which includes:
S401, acquiring a current data file based on a preset period, and determining whether the current voice database needs to be updated according to the current data file.
The current data file comprises identifiers of all operation objects, names of the operation objects and text information of the operation objects. The voice updating device can store the current data file acquired last time, and compare the current data file acquired last time with the current data file acquired last time, so as to determine whether the current voice database needs to be updated.
As a possible implementation manner, if the data amount of the difference between the current data file acquired last time and the current data file acquired this time is greater than the first preset value, it may be determined that the current voice database needs to be updated.
The current voice database may be a voice packet of the current data file acquired last time, including data in the current data file and a voice file corresponding to the data.
And S402, if yes, updating the current voice database according to the current data file to obtain an updated current voice database, and sending the updated current voice database to each data response device.
The update processing of the current voice database according to the current data file may be determining the changed data in the current data file, and performing the update processing of the current voice database based on the changed data.
In the first implementation manner, only the changed data increment may be updated, specifically, the changed data is converted into a voice file, and the current voice database is updated based on the voice file of the changed data, so as to obtain the updated current voice database.
In the second implementation manner, when the changed data amount is greater than the second preset value, it is indicated that a large amount of data exists in the current data file acquired at this time and the current data file acquired last time, at this time, the current voice database can be updated in a full amount, specifically, all data in the current data file acquired at this time is subjected to voice conversion, so as to obtain the updated current voice database.
In the embodiment of the application, the voice updating device updates the current voice database based on the current data file acquired at the current time and the current data file acquired last time, so that the resources of the voice conversion device can be saved, and the data to be updated can be subjected to queuing treatment because the data to be updated are generally less every day, so that the update of the whole current voice database can be rapidly completed only by the resources of one voice conversion device, and the voice conversion efficiency is improved.
The following is a further explanation of determining whether the current voice database needs to be updated according to the current data file, as shown in fig. 5, the step S401 includes:
S501, comparing the current data file with the data file of the current voice database to determine whether the current data file is identical with the data file of the current voice database.
S502, if the current voice database is the same, the current voice database needs to be updated, and if the current voice database is not the same, the current voice database does not need to be updated.
The data file of the current voice database may be the current data file acquired last time by the current voice database.
In the first implementation manner, the file hash value of the current data file and the file hash value of the data file of the current voice database can be calculated, whether the hash values are the same or not is compared, if so, the file content is the same, and if not, the file content is different.
In a second implementation, a byte comparison may be performed between the current data file and the data file of the current voice database. For example, character matching is carried out on XX electrons in the current data file one by one in the data file of the current voice database, if the XX electrons do not exist in the data file of the current voice database, the XX electrons are used as updated data, and if the XX electrons exist in the data file of the current voice database, the next character string is continuously compared until the comparison of all the character strings in the current data file is completed.
After determining that the current voice database needs to be updated, the current voice database may be updated according to the current data file to obtain an updated current voice database, as shown in fig. 6, where step S402 includes:
s601, determining at least one update data according to the current data file and the data file of the current voice database.
It should be noted that, in the second implementation manner of the step S502, the data comparison is performed to determine that the current voice database needs to be updated, and meanwhile, the changed data may be obtained synchronously. As a possible implementation manner, when the number of the update data is greater than the first preset value, it may be determined that the current voice database needs to be updated, and the data that is determined to be changed during the data comparison is used as update data.
The update data may be newly added data of the current data file compared with the data file of the current voice database, data of which the data content is modified, or the like.
It should be noted that, the identification of the data may be used to uniquely distinguish the data, so when determining whether the data content is modified, the data having the same identification in the current data file and the data file of the current voice database may be compared to determine whether the data content is modified. The comparison may also be performed based on the identifiers of the data, and the newly added data of the current data file compared with the data file of the current voice database, that is, the identifiers included in the current data file and not included in the data file of the current voice database, may be determined.
S602, at least one update data is sent to a voice conversion device, and voice information of each update data is obtained.
Wherein, the voice information of the update data may be a voice file of the update data.
Referring to fig. 2, the voice update device may send the update data to the voice conversion device, and the voice conversion device performs voice conversion on the update data to obtain a voice file of each update data.
For example, assuming that "XX electronics" in the data file of the current voice database is modified to be "XX technology", the "XX technology" may be used to make a request to the voice conversion device, and the voice conversion device performs voice conversion on the "XX technology" to obtain a voice file of "XX technology", and returns the voice file to the voice update device.
S603, updating the current voice database according to the voice information of each piece of updating data to obtain an updated current voice database.
For the newly added data, the newly added data and the voice information of the newly added data can be added into the current voice database. For the data with modified content, the data in the current voice database and the voice information of the data can be replaced, so that the update processing of the current voice database is completed.
After completing the update process of the current voice database, the voice update device may send the updated current voice database to each data response device, as shown in fig. 7, where the process includes:
s701, determining at least one data response device to be updated according to a pre-stored data response device list and the starting state of each data response device.
The voice updating apparatus may be preconfigured with a plurality of data answering apparatus lists including a plurality of data answering apparatuses that have established communication with the voice updating apparatus and device addresses of the respective data answering apparatuses. The device address of the data response device may be an ssh address or an FTP directory of the IVR system.
For example, if there are 10 sets of IVR systems, the data answering device list includes 10 lines of data, and the user may modify the list, for example, add a data answering device or delete a data answering device.
When the data response device is just accessed to the voice updating device, the voice updating device can update the data response device in an initializing way, and the current voice database is fully sent to the data response device.
As a possible implementation manner, the voice updating apparatus may acquire an on state of the data response apparatus based on the device address of each data response apparatus, and use the data response apparatus whose on state is on as the data response apparatus to be updated.
S702, the updated current voice database is sent to each data response device to be updated.
In a first implementation manner, the voice updating device may update the current voice database based on the updated data and the voice information of the data, and send the updated current voice database to each data response device to be updated.
For example, assuming that the identifier of the update data "XX technology" is "600570", and the voice file of the updated data is "600570.Pcma file", the voice updating device may replace the voice file identified as "600570" in the current voice database with "600570.Pcma file", to obtain the updated current voice database.
In a second implementation manner, the voice updating device may also directly send the updated data and the voice information of the data to each data response device to be updated, and each data response device updates the current voice database based on the updated data and the voice information of the data.
For example, assuming that the identifier of the update data "XX technology" is "600570", and the voice file of the updated data is "600570.Pcma file", the voice updating device may send the voice file identified as "600570" to each data answering device to be updated, and each data answering device replaces the voice file identified as "600570" with the "600570.Pcma file", so as to obtain the updated current voice database.
It should be noted that, in order to improve the stability and reliability of the call information processing system, the voice update device may further add an exception handling mechanism when requesting the voice conversion device to perform voice synthesis and pushing data to the data response device. Specifically, error information is recorded through a log, and after 3 times of retries fail, the current voice conversion task or the data synchronization task is delayed for processing. After a round of update tasks is completed, an error message is sent to alert the relevant personnel through the interface and the unsuccessful synthesis/synchronization tasks are repeated in a cyclic manner.
Next, a description will be given of a processing procedure in the data response device, and the process of obtaining the template voice corresponding to the template character string in the step S302 includes:
inquiring template voice corresponding to the template character string from a template voice library, wherein the template voice library comprises: a plurality of template character strings and voice information corresponding to each template character string.
The template voice library comprises a template character string and a voice file corresponding to the template character string.
It should be noted that the template character string and the voice file of the template character string may also be stored in the current voice database of the data response device, and the template voice database and the current voice database may be the same database or different databases.
As a possible implementation manner, the template character string may have an identifier, which is used for uniquely distinguishing the character string, the identifier of the template character string and the voice file of the template character string may be stored in the template voice library, the identifier corresponds to the voice file one by one, and when the template voice corresponding to the template character string is queried, the identifier of the template character string may be searched from the template voice library, and the voice file corresponding to the identifier is used as the template voice of the template character string. The identifier may be a hash value of the template string, or the template string itself, which is not limited herein.
The following is a further description of the above obtaining, from the real-time data storage device, the target data corresponding to the variable string according to the identifier of the operation object input by the user, where in the first implementation manner, the data to be selected may be all the data corresponding to the identifier of the operation object in the real-time data storage device. The sequence of the data stored in the real-time data storage device and the sequence of the data corresponding to the variable character strings in the templates to be spliced can be the same, and at the moment, the data can be directly obtained based on the identification of the operation object, and the data corresponding to the identification can be determined to be the data to be selected.
In a second implementation manner, the data stored in the real-time data storage device is more than the data corresponding to the variable character string in the template to be spliced, and at this time, as shown in fig. 8, the step S302 includes:
S801, searching the candidate data corresponding to the identification of the operation object from the real-time data storage device.
S802, arranging the data to be selected according to the sequence of the variable character strings to obtain target data.
The real-time data storage device comprises: identification of the operation object and real-time data of the operation object. For example, the identification of the object of operation, i.e., the stock code is "123456", and the data corresponding to "123456" in the real-time data store is "123456|XX electronic|123.4|132.9|123.4".
When the data stored in the real-time data storage device is more than the data corresponding to the variable character strings in the templates to be spliced, the data response device can also send the variable character strings to be requested to the real-time data storage device, so that the real-time data storage device can acquire the data from the corresponding fields based on the variable character strings. Wherein the fields of the data in the real-time data storage device may be the same as the variable names of the variable strings.
For example, assuming that the user needs to query the stock code for a present price of "123456", the data response device may send the stock code "123456", the variable string of the present price "current_price" and the variable string of the buying price "buy_price" to the real-time data storage device, and after determining the data based on "123456", the real-time data storage device may continue to match the fields of the data based on the variable string "current_price", "buy_price" to obtain the candidate data.
In another implementation manner, the real-time data storage device may also return all data to the data response device in the form of key-value pairs, where keys of the key-value pairs may be fields of data, and values of the key-value pairs may be values of data, and the data response device matches the data based on the variable string, and determines that the data identical to the variable string fields is the data to be selected.
After the data to be selected is determined, the data to be selected can be arranged according to the arrangement sequence of the variable character strings in the templates to be spliced, so that target data is obtained.
The step of determining the target data voice of the target data according to the target data and the current voice database comprises the following steps:
And searching target data voice corresponding to the target data from the current voice database.
Wherein, the current voice database stores data and voice files of the data.
It should be noted that, currently, a single number and a voice file of the single number may be stored in the voice database, for example, the voice file of the numbers "1, 2, 3, 4, 5, 6, 7, 8, 9, 0" is "901.pcma, 902.pcma, 903.pcma, 910.pcma, 904.pcma" in order of "901.pcma 、902.pcma 、903.pcma 、904.pcma 、905.pcma 、906.pcma、907.pcma 、908.pcma 、909.pcma 、900.pcma", target data 123.4, where the pronunciation content of 910.pcma is "point".
When the words and the voice files corresponding to the words are stored, a phrase and voice information corresponding to the phrase can be stored, for example, target data voice of target data XX electronic is a voice file 11023.Pcma, and pronunciation content is XX electronic.
Optionally, the target data is a value of a variable string.
After the data response device obtains the target data, the target data can be assigned to the variable character string. Illustratively, the text returned by the real-time data store is "123456|XX electronics|123.4|132.9|123.4". The data response means may use the text string to assign a value to the variable according to a contracted format: stock_code=123456, stock_name=xx electron, current _ price=123.4, but _ price=132.9, sell_price=123.4.
The process for generating and outputting the operation result of the operation object according to the template voice and the target data voice comprises the following steps:
And filling the template voice into the position corresponding to the template character string, and filling the target data voice into the position corresponding to the variable character string to obtain the operation result of the operation object.
According to the application, the data response device can splice the voice files of the template character strings and the voice files of the variable character strings according to the sequence of the template character strings and the variable character strings in the template to be spliced, so as to obtain the operation result of the operation object.
Based on the same inventive concept, the embodiment of the present application further provides a call information processing device corresponding to the call information processing method, and since the principle of solving the problem by the device in the embodiment of the present application is similar to that of the call information processing method in the embodiment of the present application, the implementation of the device may refer to the implementation of the method, and the repetition is omitted.
Fig. 9 is a schematic diagram showing a configuration of a call information processing apparatus according to an embodiment of the present application.
The first determining module 901 is configured to determine, according to an operation type input by a user, a template to be spliced corresponding to the operation type, where the template to be spliced includes: at least one template string and a variable string;
The obtaining module 902 is configured to obtain a template voice corresponding to the template character string, obtain target data corresponding to the variable character string from the real-time data storage device according to an identifier of an operation object input by a user, and store the template voice in the data response device in advance;
The second determining module 903 is configured to determine a target data voice of the target data according to the target data and a current voice database, where the current voice database is dynamically updated by the voice updating device and sent to the data answering device;
the generating module 903 is configured to generate and output an operation result of the operation object according to the template voice and the target data voice.
Optionally, the acquiring module 902 is specifically configured to:
inquiring template voice corresponding to the template character string from a template voice library, wherein the template voice library comprises: a plurality of template character strings and voice information corresponding to each template character string.
Optionally, the acquiring module 902 is specifically configured to:
Searching the data to be selected corresponding to the identification of the operation object from the real-time data storage device;
and arranging the data to be selected according to the sequence of the variable character strings to obtain target data.
Optionally, the second determining module 903 is specifically configured to:
And searching target data voice corresponding to the target data from the current voice database.
Optionally, the target data is a value of a variable string;
the generating module 903 is specifically configured to:
And filling the template voice into the position corresponding to the template character string, and filling the target data voice into the position corresponding to the variable character string to obtain the operation result of the operation object.
The embodiment of the present application further provides a schematic structural diagram of a voice updating apparatus, as shown in fig. 10, where the voice updating apparatus includes a third determining module 1001 and an updating module 1002, where:
A third determining module 1001, configured to obtain a current data file based on a preset period, and determine whether the current voice database needs to be updated according to the current data file;
And the updating module 1002 is configured to update the current voice database according to the current data file if yes, obtain an updated current voice database, and send the updated current voice database to each data response device.
Optionally, the third determining module 1001 is specifically configured to:
comparing the current data file with the data file of the current voice database to determine whether the current data file is identical with the data file of the current voice database;
If the current voice database is the same, the current voice database needs to be updated, and if the current voice database is not the same, the current voice database does not need to be updated.
Optionally, the updating module 1002 is specifically configured to:
determining at least one update data according to the current data file and the data file of the current voice database;
At least one update data is sent to a voice conversion device, and voice information of each update data is obtained;
and updating the current voice database according to the voice information of each piece of updating data to obtain an updated current voice database.
Optionally, the updating module 1002 is specifically configured to:
Determining at least one data response device to be updated according to a pre-stored data response device list and the starting state of each data response device;
And sending the updated current voice database to each data response device to be updated.
According to the embodiment of the application, the template voice of the template character string which is fixed in the template to be spliced is stored in the data response device, after the target data is acquired from the real-time data storage device, the target data is subjected to voice conversion based on the pre-stored current voice database, and the processing process of voice conversion can be locally completed in the data response device, so that the data response device does not need to make a sentence-integrating request to the TTS server, and network delay of the sentence-integrating request to the TTS by the data response device does not exist, thereby reducing delay. In addition, the voice conversion process is completed locally by the data response device, so that excessive TTS resources do not need to be configured even in the scene of high concurrency request, the single-path TTS resources are realized to meet the high concurrency request, and the deployment cost of the TTS server is reduced. According to the application, the voice file is stored in advance in the data response device, so that voice conversion can be completed only by acquiring real-time data from the real-time data storage device and completing voice conversion between the template character string and the target data and splicing the voice, and the real-time performance and reliability of voice broadcasting are effectively improved. In addition, the voice updating device is used for preprocessing the voice of the data, so that the data responding device is decoupled from the TTS server, and the whole voice broadcasting process is simplified.
The embodiment of the application also provides a call information processing system, referring to fig. 2, the call information processing system includes a real-time data storage device, a voice updating device, a voice conversion device and at least one data response device, and the data response device can be the IVR system in fig. 2.
Fig. 11 shows a schematic structural diagram of an electronic device according to an embodiment of the present application, including: a processor 1101, a storage medium 1102 and a bus 1103, said storage medium 1102 storing machine readable instructions executable by said processor 1101, said processor 1101 and said storage medium 1102 communicating via the bus 1103 when the electronic device runs a call information processing method as in the embodiment, said processor 1101 executing said machine readable instructions, the preamble of the processor 1101 method item to perform the steps of the call information processing method described above.
The embodiment of the application also provides a computer readable storage medium, wherein the computer readable storage medium stores a computer program, the computer program is executed by a processor when the computer program is executed by the processor, and the processor executes the steps of the call information processing method.
In an embodiment of the present application, the computer program may further execute other machine readable instructions when executed by a processor to perform the method as described in other embodiments, and the specific implementation of the method steps and principles are referred to in the description of the embodiments and are not described in detail herein.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. The above-described apparatus embodiments are merely illustrative, for example, the division of the units is merely a logical function division, and there may be other manners of division in actual implementation, and for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some communication interface, device or unit indirect coupling or communication connection, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments provided in the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a usb disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
It should be noted that: like reference numerals and letters in the following figures denote like items, and thus once an item is defined in one figure, no further definition or explanation of it is required in the following figures, and furthermore, the terms "first," "second," "third," etc. are used merely to distinguish one description from another and are not to be construed as indicating or implying relative importance.
Finally, it should be noted that: the above examples are only specific embodiments of the present application, and are not intended to limit the scope of the present application, but it should be understood by those skilled in the art that the present application is not limited thereto, and that the present application is described in detail with reference to the foregoing examples: any person skilled in the art may modify or easily conceive of the technical solution described in the foregoing embodiments, or perform equivalent substitution of some of the technical features, while remaining within the technical scope of the present disclosure; such modifications, changes or substitutions do not depart from the spirit and scope of the corresponding technical solutions. Are intended to be encompassed within the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims (12)

1. A call information processing method, characterized by being applied to a data answering device, the method comprising:
Determining a template to be spliced corresponding to an operation type according to the operation type input by a user, wherein the template to be spliced comprises: at least one template string and a variable string;
acquiring template voice corresponding to the template character string, and acquiring target data corresponding to the variable character string from a real-time data storage device according to an identification of an operation object input by a user, wherein the template voice is stored in the data response device in advance;
Determining target data voice of the target data according to the target data and a current voice database, wherein the current voice database is dynamically updated by a voice updating device and is sent to the data response device;
Generating and outputting an operation result of the operation object according to the template voice and the target data voice;
The determining the target data voice of the target data according to the target data and the current voice database comprises the following steps:
searching the target data voice corresponding to the target data from the current voice database, wherein the current voice database stores the following contents: the number and the voice file corresponding to the number, the name of the operation object and the voice file corresponding to the name of the operation object, the text information of the operation object and the voice file corresponding to the text information.
2. The method of claim 1, wherein the process of dynamically updating the current speech database by the speech updating means comprises:
Acquiring a current data file based on a preset period, and determining whether the current voice database needs to be updated according to the current data file;
If yes, the current voice database is updated according to the current data file, an updated current voice database is obtained, and the updated current voice database is sent to each data response device.
3. The method of claim 2, wherein said determining whether the current speech database needs to be updated based on the current data file comprises:
Comparing the current data file with the data file of the current voice database to determine whether the current data file is identical to the data file of the current voice database;
If the current voice database is the same, the current voice database needs to be updated, and if the current voice database is not the same, the current voice database does not need to be updated.
4. A method according to claim 3, wherein said updating said current speech database according to said current data file to obtain an updated current speech database comprises:
determining at least one update data according to the current data file and the data file of the current voice database;
transmitting the at least one update data to a voice conversion device to obtain voice information of each update data;
and updating the current voice database according to the voice information of each piece of updating data to obtain the updated current voice database.
5. The method of claim 2, wherein said sending the updated current voice database to each of the data answering means comprises:
Determining at least one data response device to be updated according to a pre-stored data response device list and the starting state of each data response device;
And sending the updated current voice database to each data response device to be updated.
6. The method of claim 1, wherein the obtaining the template speech corresponding to the template string comprises:
Inquiring the template voice corresponding to the template character string from a template voice library, wherein the template voice library comprises the following steps: a plurality of template character strings and voice information corresponding to each template character string.
7. The method according to claim 1, wherein the obtaining, from a real-time data storage device, the target data corresponding to the variable string according to the identification of the operation object input by the user includes:
searching the data to be selected corresponding to the identification of the operation object from the real-time data storage device;
And arranging the data to be selected according to the sequence of the variable character strings to obtain the target data.
8. The method of claim 1, wherein the target data is a value of the variable string;
The generating and outputting the operation result of the operation object according to the template voice and the target data voice comprises the following steps:
and filling the template voice into the position corresponding to the template character string, and filling the target data voice into the position corresponding to the variable character string to obtain the operation result of the operation object.
9. A data response device, comprising:
The first determining module is configured to determine, according to an operation type input by a user, a template to be spliced corresponding to the operation type, where the template to be spliced includes: at least one template string and a variable string;
The acquisition module is used for acquiring template voice corresponding to the template character string, acquiring target data corresponding to the variable character string from the real-time data storage device according to the identification of the operation object input by the user, and storing the template voice in the data response device in advance;
The second determining module is used for determining target data voice of the target data according to the target data and a current voice database, wherein the current voice database is dynamically updated by a voice updating device and is sent to the data response device;
The generating module is used for generating and outputting an operation result of the operation object according to the template voice and the target data voice;
the second determining module is configured to:
searching the target data voice corresponding to the target data from the current voice database, wherein the current voice database stores the following contents: the number and the voice file corresponding to the number, the name of the operation object and the voice file corresponding to the name of the operation object, the text information of the operation object and the voice file corresponding to the text information.
10. A call information processing system comprising a data answering means, a real-time data storage means, a voice updating means, and a voice conversion means in the call information processing method according to any one of claims 1 to 8.
11. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating over the bus when the electronic device is running, the processor executing the machine-readable instructions to perform the steps of a call information processing method according to any one of claims 1 to 8.
12. A computer-readable storage medium, characterized in that the computer-readable storage medium has stored thereon a computer program which, when executed by a processor, performs the steps of a call information processing method according to any of claims 1 to 8.
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