CN118195574A

CN118195574A - Charging equipment intelligent maintenance system dispatching method, charging equipment intelligent maintenance system dispatching device, medium and charging equipment intelligent maintenance system dispatching equipment

Info

Publication number: CN118195574A
Application number: CN202410153514.4A
Authority: CN
Inventors: 丛月美
Original assignee: Zhejiang Anji Zhidian Holding Co Ltd
Current assignee: Zhejiang Anji Zhidian Holding Co Ltd
Priority date: 2024-02-02
Filing date: 2024-02-02
Publication date: 2024-06-14

Abstract

The application provides a charging equipment intelligent maintenance system dispatch method, a charging equipment intelligent maintenance system dispatch device, a charging equipment intelligent maintenance system dispatch medium and charging equipment, wherein the charging equipment intelligent maintenance system dispatch method comprises the following steps: triggering and generating an equipment maintenance work order according to the equipment maintenance request of the requester or based on the monitored state data of the charging equipment; determining the work order service type and the work order emergency type of the equipment maintenance work order; determining a dispatch strategy corresponding to the equipment maintenance work order according to the work order service type and the work order emergency type; carrying out service side matching in the service side pool according to the dispatch strategy to obtain a target service side pool; and distributing the equipment maintenance worksheet to a target service party in the target service party pool. The application can realize the quick and efficient dispatch of the intelligent maintenance system.

Description

Charging equipment intelligent maintenance system dispatching method, charging equipment intelligent maintenance system dispatching device, medium and charging equipment intelligent maintenance system dispatching equipment

Technical Field

The application relates to the technical field of internet, in particular to a charging equipment intelligent maintenance system dispatch method, device, medium and equipment.

Background

With the development of electric vehicles, devices such as charging piles are widely deployed, for example, a batch of charging piles are additionally arranged in a common parking lot, or a charging parking lot is specially arranged. The normal operation of the charging pile equipment is guaranteed to be the precondition of normal use of the charging pile.

In the existing mode, a patrol personnel is required to go to the site to perform equipment maintenance regularly, and when a problem is found, a professional maintenance engineer is notified to perform maintenance or repair, the problem is found and solved at least several times in the process, and more times of round trip to the site are required due to the conditions of accessory configuration and the like, which is time-consuming and labor-consuming.

Therefore, how to rapidly dispatch the bill in the intelligent maintenance process of the devices such as the charging pile is a technical problem for those skilled in the art.

Disclosure of Invention

In view of the above, the application provides a charging equipment intelligent maintenance system dispatch method, a charging equipment intelligent maintenance system dispatch device, a charging equipment intelligent maintenance system dispatch medium and an electronic device, and the charging equipment intelligent maintenance system dispatch medium mainly aims at realizing efficient dispatch aiming at an intelligent maintenance system.

According to an aspect of the present application, there is provided an intelligent maintenance system dispatch method for a charging device, the intelligent maintenance system being used for interfacing a requester and a service party, the method comprising:

Triggering and generating an equipment maintenance work order according to the equipment maintenance request of the requester or based on the monitored state data of the charging equipment;

determining the work order service type and the work order time limit of the equipment maintenance work order;

determining a dispatch strategy corresponding to the equipment maintenance work order according to the work order service type and the work order time limit;

carrying out service side matching in the service side pool according to the dispatch strategy to obtain a target service side pool;

And distributing the equipment maintenance worksheet to a target service party in the target service party pool.

According to an aspect of the present application, there is provided a charging device intelligent maintenance system dispatch apparatus, the intelligent maintenance system being used for interfacing a requester and a service party, the apparatus comprising:

The work order generation unit is used for responding to the equipment maintenance request of the requester or triggering and generating an equipment maintenance work order based on the monitored state data of the charging equipment;

The type determining unit is used for determining the work order service type and the work order emergency type of the equipment maintenance work order;

The policy determining unit is used for determining a dispatch policy corresponding to the equipment maintenance work order according to the work order service type and the work order emergency type;

the target pool selecting unit is used for carrying out service side matching in the service side pool according to the dispatch strategy to obtain a target service side pool;

And the work order dispatching unit is used for dispatching the equipment maintenance work order to the target service party in the target service party pool.

According to an aspect of the present application, there is provided a storage medium having a computer program stored therein, wherein the computer program is configured to execute the above-described charging device intelligent maintenance system dispatch method at runtime.

According to an aspect of the present application, there is provided an electronic device including a memory and a processor, the memory storing a computer program, the processor being configured to run the computer program to perform the above-described charging device intelligent maintenance system dispatch method.

By means of the technical scheme, the charging equipment intelligent maintenance system dispatching method, device, medium and equipment are used for dispatching equipment maintenance worksheets to service parties, different dispatching strategies are determined for different service type worksheets (such as cleaning orders, maintenance orders or inspection orders) and different emergency type worksheets (such as emergency worksheets or non-emergency worksheets), so that target service party circle selection is conducted according to dispatching influencing factors and factor priorities in the dispatching strategies, service parties suitable for the worksheets are rapidly determined, and the purpose of rapid dispatching is achieved.

Compared with the prior art, the intelligent maintenance system for the charging equipment integrates the data of the requesting party, the data of the service party and the data of the equipment, can be quickly matched with a target service party suitable for an order through a dispatch strategy, realizes accurate dispatch, does not need to search or coordinate the service party in a line, and is convenient and efficient.

The foregoing description is only an overview of the present application, and is intended to be implemented in accordance with the teachings of the present application in order that the same may be more clearly understood and to make the same and other objects, features and advantages of the present application more readily apparent.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute a limitation on the application. In the drawings:

Fig. 1 is a schematic diagram of an implementation scenario of an intelligent maintenance system for charging equipment according to an embodiment of the present application;

Fig. 2 shows a logic schematic diagram of an intelligent maintenance system of a charging device according to an embodiment of the present application;

fig. 3 shows a flowchart of a charge device intelligent maintenance system dispatch method according to an embodiment of the present application;

fig. 4 is a schematic diagram of a dispatch dimension logic in a dispatch method of an intelligent maintenance system for a charging device according to an embodiment of the present application;

fig. 5 shows a first selection diagram of a target service side Chi Juan in a charge device intelligent maintenance system assignment method according to an embodiment of the present application;

fig. 6 shows a second selection diagram of a target server Chi Juan in a charge device intelligent maintenance system assignment method according to an embodiment of the present application;

Fig. 7 shows a schematic structural diagram of a charging device intelligent maintenance system dispatch device according to an embodiment of the present application.

Detailed Description

In order that those skilled in the art will better understand the present application, a technical solution in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the present application without making any inventive effort, shall fall within the scope of the present application. It should be noted that, without conflict, the embodiments of the present application and features of the embodiments may be combined with each other.

In order to perform efficient equipment maintenance (such as cleaning, maintenance, inspection, etc.) on equipment such as a charging pile, the embodiment of the application provides a work order dispatching method based on an intelligent maintenance system (which can be simply called as an intelligent maintenance system) of charging equipment. The intelligent maintenance system builds an intelligent maintenance platform between a requesting party (equipment manufacturer, equipment operation and maintenance party and the like, which can be understood as a client party) and a service party (equipment maintenance provider), and based on the data acquisition capability and the data processing capability of the platform, the maintenance work order aiming at the requesting party is rapidly distributed to the service party.

As shown in fig. 1, the charging equipment intelligent maintenance system builds an intelligent maintenance hub platform between a requester (work order source) and an order receiving front desk (service side), and realizes automatic order distribution through the data processing capability (calculation power), the data analysis capability (public praise power) and the data acquisition capability (brand power) of the intelligent maintenance system. From the aspect of a requesting party, the intelligent maintenance system can realize that the work order is rapidly received, the work order is rapidly processed and the work order is finished according to quality, and from the aspect of a service party, the intelligent maintenance system can robbery to receive more work orders suitable for the user, continuously receive the work order, acquire the order receiving excitation and the like.

Referring to fig. 2, a logic schematic diagram of an intelligent maintenance system of a charging device according to an embodiment of the present application is shown. The intelligent maintenance system is used for building an equipment maintenance hub between a requester and a server and comprises a data layer, an operation layer and a functional layer.

1. And the data layer is accessed with the data of the requesting party and the data of the service party and acquires the equipment data periodically or in real time.

The requester may refer to a device factory or a device operation party, etc., for example, for a charging pile parking lot, the charging pile device factory may be the requester, or an operator who operates to manage the charging pile parking lot may be the requester. The requester data includes requester qualification information, equipment location information, equipment model/brand information, equipment maintenance requirement information (e.g., once a three month tour), equipment maintenance flow requirement/result standard information, contact information, etc.

The service party may be a party providing the equipment maintenance service, for example, may be an organization or an organization (hereinafter referred to as a service provider) with service qualification, or may be an independent person (professional engineer, self-service labor in an intelligent maintenance system, or social labor) with qualification, and the service party data includes service party qualification information, service area information, provided service professional information, provided service flow/standard information, man-hour charge/fee information, contact information, and the like. The device data refers to data of the maintained target device, including device model/parameter information, device operation status information, and the like.

It should be noted that, although the embodiment of the present application is illustrated by taking the charging pile device as an example, it is to be understood that the intelligent maintenance system provided by the embodiment of the present application may also perform intelligent maintenance on other types or applications of devices, including, but not limited to, an automobile refueling device, an automatic car washing device, an automobile inflating device, and so on.

2. The operation layer is used for responding to a request of a requester (equipment maintenance request) or based on equipment data (charging equipment state data), generating an equipment maintenance work order, distributing the equipment maintenance work order to a service party, operating each processing node aiming at the equipment maintenance work order, carrying out full life cycle management on the equipment maintenance work order, and storing and processing work order data of each processing node in the full life cycle of the equipment maintenance work order.

The equipment maintenance worksheet is an engineering order for providing services to equipment by a pointer, for example, the equipment maintenance worksheet is divided from a service type perspective and can comprise an equipment inspection worksheet, an equipment cleaning worksheet, an equipment maintenance worksheet and the like.

For a device maintenance event, it may be initiated by the requestor (the requestor of the device maintenance) or regularly in advance with the requestor. For example, the requesting party actively initiates a device patrol for a certain/a certain lot of devices of a certain station to the intelligent maintenance system, or device cleaning of devices of a certain station every month according to a contract with the requesting party, etc.

Besides initiating equipment maintenance at the request of a requester, the intelligent maintenance system can also actively initiate equipment maintenance and feed the equipment maintenance back to the requester at the same time. The intelligent maintenance system is used as a third party platform between the requesting party and the service party, and is in communication connection with the requesting party (including the equipment) and the service party, so that the requirements or states of the parties can be acquired in real time. For example, the intelligent maintenance system can acquire the running state of the device by periodically or real-time acquiring the device data, and actively trigger and initiate the maintenance event of the device when the abnormal running state of the device (especially when the basic function and serious fault of the device are affected) is monitored, and at this time, the synchronous notification to the requesting party is also required.

Thus, a device maintenance worksheet may be generated for the device maintenance items in response to the requestor request or based on the device data, and the device maintenance worksheet may be dispatched to the server.

According to the intelligent maintenance system for the charging equipment, provided by the embodiment of the application, the data of each party is acquired through the data layer, so that the data of each party can be summarized and analyzed by the operation layer, and at least one service party suitable for the current equipment maintenance work order is matched. Specifically, the operation layer can integrate and analyze the data of the requesting party, the data of the service party and the data of the equipment, match the service party suitable for the current equipment maintenance work order according to the maintenance requirement of the requesting party, the service item and standard provided by the service party, the equipment state and other information, and send the work order to the service party.

For example, the current equipment maintenance worksheet is an inspection worksheet for a certain equipment of model a, the request party maintenance requirement includes regular inspection (may specifically include inspection project requirement) for the equipment and requires uploading of field pictures and inspection reports, at this time, through equipment information (model) and the request party maintenance requirement, a service party with service qualification of the equipment and meeting service flow/requirement is selected from the service party Chi Zhongjuan, for example, at least one service party (for example, a certain engineer or a certain service organization) suitable for processing the inspection worksheet is matched, then the inspection worksheet is dispatched to the matched service party, if a certain service party receives the worksheet within a preset time (for example, 1 hour), the dispatch is successful, meanwhile, the process of dispatching the worksheet to other service parties is terminated, and if no service party receives the worksheet, the number or range of service parties can be enlarged, so as to improve the dispatch success rate.

The operation layer is responsible for carrying out operation of each processing node aiming at the equipment maintenance work order and carrying out full life cycle management on the equipment maintenance work order besides providing dispatch of the maintenance work order.

Typically, work orders of different service types have different operational flows, i.e. individual processing nodes comprising different processing standards or processing modes. For example, for a device maintenance worksheet, the workflow may include: the engineer receives the order, arranges the arrival time according to the work order, signs in the field, performs service performance, uploads the report, reviews the report, scores the service, orders and the like. Therefore, from the viewpoint of the work order processing flow, it is necessary to determine each processing node included in the equipment maintenance work order, so that corresponding operations are performed at each processing node. Therefore, according to the task flow of the equipment maintenance work order, the state of each processing node in the task flow is monitored, and according to the change of the node state, the next processing node of the equipment maintenance work order is triggered.

In addition to monitoring and operating a processing node such as dispatching a work order for a current work order, the intelligent maintenance system for charging equipment also needs to manage a plurality of other work orders in execution or historical work orders, so that the work orders maintained by the system at different stages can be divided into a work order list (creating work order), an assignment work order, a closing work order, an archiving work order, a return visit work order or a long tail work order (hanging work order).

In order to realize the full life cycle management of the equipment maintenance work order, the data of each processing node needs to be stored and processed, so that when the operation is carried out on each node, the corresponding operation is completed by reading the data of the node. In the specific implementation, the work order data of each processing node in the full life cycle of the work order can be stored and processed in the form of a data report, and a data basis is provided for the operation of each processing node of the work order.

The operation layer is specifically used for reading reports corresponding to the equipment maintenance worksheets aiming at the equipment maintenance worksheets of different service types or the equipment maintenance worksheets of different stages, and processing the equipment maintenance worksheets according to the reports so as to manage the whole life cycle of the equipment maintenance worksheets.

Thus, in one implementation, the operational layer may further comprise:

The report management module is used for maintaining a plurality of data reports and determining the upstream and downstream association relation between the reports according to a task flow predefined for the equipment maintenance work order;

The work order management module is used for reading the report corresponding to the work order from the report management module aiming at the equipment maintenance work orders of different service types or the equipment maintenance work orders of different stages, and processing the equipment maintenance work orders according to the report.

3. And the function layer provides a management function of interaction and feedback with the requesting party and the service party and feeds back the work order state or the equipment maintenance result to the requesting party and the service party.

In a specific implementation, the function layer provides each function in the work order operation process and can be supported by each technical function module. The functions implemented by the functional layer include, for example: an automatic node function, a work order process monitoring function, a service evaluation function, a work order online payment function, an electronic reporting function, a work order calculation function, a receipt and payment function, a bill management function, an online learning function, an inventory management function, and the like.

In one implementation, the function layer is further configured to provide a worksheet summary analysis logic function to feed back a device maintenance summary report to the requester, where the device maintenance summary report is obtained by performing summary analysis on a device maintenance result in a period of time with device information or regional distribution information as dimensions. For example, a summary report of equipment maintenance may be provided for a station operated by the requester in a certain period (for example, half a year) according to a convention with a service party, and specifically, the result of equipment maintenance may be statistically summarized according to a dimension of equipment information (for example, a dimension of equipment failure rate) or a dimension of station location (for example, a dimension of administrative district or area), so that the requester can clearly determine maintenance and/or failure conditions of equipment operated or provided by the requester.

The embodiment of the application provides an intelligent maintenance system for charging equipment, which is used as a third party outside a requesting party and a service party, a maintenance hub is built between the requesting party and the service party, the service party suitable for providing service is matched according to the equipment maintenance requirement of the requesting party through the data acquisition capability and the data processing capability provided by the service hub, the automatic and rapid dispatch of the equipment maintenance work order is realized, and a maintenance report in a certain time can be provided for the requesting party, so that the requesting party can conveniently know the operation and maintenance conditions of the equipment.

Therefore, an equipment maintenance platform is provided between the requester and the service party through the intelligent maintenance system of the charging equipment, and the intelligent maintenance system maintains multiparty data of the requester, the service party and the equipment, so that the dispatching and management of the automatic maintenance work orders are realized through the data processing capacity, the data analysis capacity and the data acquisition capacity of the intelligent maintenance system. From the aspect of a requesting party, the intelligent maintenance system can realize that the work order is rapidly received, the work order is rapidly processed and the work order is finished according to quality, and from the aspect of a service party, the intelligent maintenance system can robbery to receive more work orders suitable for the user, continuously receive the work order and acquire the order receiving excitation.

Compared with the prior art, the intelligent maintenance system of the charging equipment can rapidly generate the maintenance work order of the equipment (the intelligent maintenance system can automatically monitor the equipment to trigger the work order or the requester to request the generation of the work order), so that the on-site checking times of inspection personnel are reduced.

Referring to fig. 3, a flowchart of a dispatching method of an intelligent maintenance system for charging equipment provided by an embodiment of the application is shown. The intelligent maintenance system dispatch method for the charging equipment comprises the following steps S301-S305.

S301: the generation of the device maintenance worksheet is triggered in response to a device maintenance request of the requesting party or based on the monitored charging device status data.

As previously described, the charging device intelligent maintenance system may create a device maintenance worksheet based on the request of the requester, or may create a device maintenance worksheet based on the monitored charging device status data.

The equipment maintenance worksheet created for the request of the requesting party can be any service type worksheet, such as an equipment inspection worksheet, an equipment cleaning worksheet, an equipment maintenance worksheet and the like. For an equipment maintenance work order created by the intelligent maintenance system through monitoring the state data of the charging equipment, the equipment maintenance work order is generally used for indicating that the equipment is possibly in a fault state at the moment, and the equipment needs to be maintained in time.

S302: and determining the work order service type and the work order time limit of the equipment maintenance work order.

In the embodiment of the application, the worksheets can comprise equipment inspection worksheets, equipment cleaning worksheets and equipment maintenance worksheets according to worksheets service types, and the worksheets can comprise urgent worksheets or non-urgent worksheets according to worksheets emergency types.

In a specific implementation, the work order service type and the work order time limit of the equipment maintenance work order can be determined according to the description information of the service requirement of the requester or according to the state data of the charging equipment.

For a device maintenance work order triggered according to a client request, the service requirement description information of a requester can be acquired; according to the description information of the service requirement of the requesting party, determining the service type of the work order as a cleaning work order, a patrol work order or a maintenance work order of the equipment, determining the time limit of the work order, and judging the service type as an emergency type or a non-emergency type according to the relation between the time limit of the work order and a preset threshold value. The customer service requirement description information refers to information specifically describing service requirements/service specifications of the equipment maintenance work order, for example, service requirement description information in a standard format, which can be set by the intelligent maintenance system according to equipment information (such as equipment model number), is for customer to pick up, and can also be service requirement description information provided or written by a requester. For example, the intelligent maintenance system agrees with a requesting party (e.g., a device operator): the device is cleaned every 3 months, in which case the service type of the device maintenance worksheet may be determined to be a cleaning worksheet and the worksheet emergency type to be non-emergency. For another example, the intelligent maintenance system changes a part or parts of a certain type of equipment within 3 days at the request of a requesting party (for example, equipment manufacturer), and in this case, it can be determined that the service type of the equipment maintenance work order is a maintenance work order and the urgent type of the work order is urgent.

And determining the equipment maintenance work order as the equipment maintenance work order according to the work order service type and determining the work order emergency type as the emergency type for the equipment maintenance work order triggered and generated according to the charging equipment state data. As analyzed before, the intelligent maintenance system is used as a third party platform between the requesting party and the service party, and the intelligent maintenance system is in communication connection with the requesting party (including the equipment) and the service party, so that the requirements or states of the requesting party and the service party can be acquired in real time. For example, the intelligent maintenance system can acquire the running state of the equipment by periodically or real-time acquiring the equipment data, and when the abnormal running of the equipment (especially when the basic function and serious faults of the equipment are affected) are monitored, the work order actively triggered at the moment is generally an equipment maintenance work order, and the type of the work order base metal is urgent.

S303: and determining a dispatch strategy corresponding to the equipment maintenance work order according to the work order service type and the work order time limit.

In the embodiment of the application, the dispatch strategy can be determined based on at least one dispatch influence factor and factor priority.

In order to more efficiently match the service side corresponding to the current work order, a work order dispatching strategy corresponding to the work order can be determined according to the work order service type and the work order emergency type. Therefore, in the embodiment of the application, the corresponding relation among the work order service type, the work order emergency type and the dispatch strategy can be preset. The dispatch strategy is composed of at least one dispatch influence factor and factor priority, namely, different work order service types and work order emergency types correspond to different dispatch influence factors and factor priorities.

TABLE 1

	Emergency system	Non-emergency
			Service type A	Strategy 1 (factors a, b, c)	Strategy 2 (factor b, d)
Service type B	Strategy 3 (factors a, d, e)	Strategy 4 (factor d)
			Service type C	Strategy 5 (factor a, f)	Strategy 6 (factor f, g)

Taking the example of table 1 above, six dispatch policies (policies 1-6) may be determined by three worksheet service types (A, B, C), worksheet emergency types (only, non-emergency). Each policy may include different factors or may include the same factors but different factor weights. As long as the factors and the factor weights differ, different dispatch strategies are represented. The above table 1 is merely illustrative, and the actual situation may be more complex, for example, including more service types (e.g., four or more service types) or more emergency types (e.g., emergency, non-emergency, normal three types), and more dispatch strategies may be determined.

In the embodiment of the application, the multi-dimensional dispatch influence factor can comprise at least one dispatch influence factor of at least one dimension of a space dimension, a material dimension, a skill dimension, a service dimension and a time dimension. As shown in fig. 4, the spatial dimension may include a location attribute factor, a nearby attribute factor; the material dimension may include a spare part factor; the skill dimension may include a skill item factor, a skill score factor; the service dimension may respond to the efficiency factor, the service efficiency factor, and the quality of service factor; the time dimension may be whether the service day is on duty or not, and whether the service day is valid.

In a specific implementation, the worksheet dispatching policy may be determined in consideration of the five dimensions described above. For example:

For an urgent type of equipment maintenance work order, determining that the order sending policy at least comprises a time dimension order sending influence factor, a space dimension order sending influence factor and a material dimension order sending influence factor, wherein the factor priority of the time dimension order sending influence factor is higher than the factor priority of other dimensions. It will be appreciated that for emergency type repair worksheets, it is often necessary to repair quickly and efficiently to the site, and therefore, it is necessary to consider the time dimension, the space dimension, and the material dimension, and efficient service can be provided only if service is available on a service day, and the service area covers the place where the equipment is located and has spare parts (parts or tools for equipment repair). Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors.

For equipment maintenance worksheets of non-emergency types, determining that the dispatching strategy at least comprises a space dimension dispatching influence factor and a material dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions. It will be appreciated that for non-emergency types of repair worksheets, the space dimension and the material dimension need to be considered, and that repair services can be provided as long as the service area covers the site of the equipment and has spare parts (parts or tools for equipment repair). Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors, and time dimension factors.

For an emergency type equipment inspection worksheet or equipment cleaning worksheet, determining that the dispatching strategy at least comprises a time dimension dispatching influence factor and a space dimension dispatching influence factor, wherein the factor priority of the time dimension dispatching influence factor is higher than the factor priority of other dimension dispatching influence factors. It will be appreciated that for emergency type cleaning or inspection workflows, quick and efficient processing is often required on site, and therefore, the time dimension and the space dimension need to be considered, and efficient service can be provided only when service is available on a service day and the service area covers the equipment location. Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors, and material dimension factors.

For a non-emergency type equipment inspection worksheet or equipment cleaning worksheet, determining that the dispatching policy at least comprises a space dimension dispatching influence factor and a service dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions. It will be appreciated that for non-emergency types of inspection or cleaning slips, the spatial dimensions need to be considered, so long as the equipment site is covered in the service area, to provide maintenance services. Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors, time dimension factors, and material dimension factors.

S304: and carrying out server matching in the server pool according to the dispatch strategy to obtain a target server pool.

As described previously, the service party may be an organization or entity (also referred to as a facilitator) with service qualification, or may be an independent individual with qualification (professional engineer, self-service labor within an intelligent maintenance system, or social labor). It can be appreciated that a large number of service parties with different service areas and different service standards/qualities are included in the intelligent maintenance system. How to quickly match the target service party meeting the current work order requirement among a plurality of service parties with different fields and different quality is a key link for realizing quick dispatch.

In the embodiment of the application, at least one round of server matching can be performed in the server pool according to the dispatch influencing factors and the factor priorities of the dispatch strategies, so that a target server pool is obtained.

The following is an exemplary illustration of two matching approaches.

The first matching method can be understood as a method of 'optimizing before expanding', so as to determine the target server pool.

In the mode, selecting all dispatch influencing factors in a service side pool according to a dispatch strategy, and selecting target service sides meeting all influencing factors to form a first target pool; judging whether the number of target service sides of the first target pool is smaller than a preset minimum service side number threshold, if so, removing a dispatch influence factor with the lowest factor priority, expanding based on the first target pool according to the rest dispatch influence factors to obtain a second target pool until the number of target service sides of the second target pool is larger than or equal to the minimum service side number threshold, and taking the second target pool as the final target service side pool; and if the target pool is greater than or equal to the target service pool, taking the first target pool as a final target service side pool.

Assume that dispatch influencing factor a, b, c, d is included in the dispatch policy for the current equipment maintenance worksheet and that the priority of factor a, b, c, d decreases in turn, namely: factor a weight > factor b weight > factor c weight > factor d weight. In the first matching manner, referring to fig. 5, all factors a, b, c, d are used as matching conditions, and the first target pool (minimum circle) is obtained by performing circle selection in the original server pool (maximum circle), and at this time, the optimal range of all the influencing factors satisfying the dispatch policy is obtained (i.e. the target servers of the first target pool satisfy all the factors). However, it can be understood that the relatively small number of target servers in the first target pool affects the order receiving efficiency (the larger the number of servers, the higher the order receiving success rate, and vice versa), so in order to ensure the order receiving efficiency, a threshold of the minimum number of servers may be set in actual operation to determine whether the first target pool is too small. For example, the minimum number of servers threshold is set to 10, that is, when the number of target servers in the first target pool is less than 10, the target pool needs to be enlarged, so that the order taking success rate is improved. Assuming that the number of target servers in the first target pool in fig. 5 is smaller than 10, at this time, the factor d with the lowest factor weight is removed (which is equivalent to the selection of factors a, b and c), so as to enlarge the first target pool, and a second target pool is obtained, at this time, a judgment is made whether the number of target servers in the second target pool is greater than or equal to 10, if yes, the second target pool is used as the final target server pool, if still smaller than 10, the factor c is removed, so as to further enlarge the pool sub-range, until the number of servers in the final pool meets the minimum threshold requirement.

The second matching method can be understood as a method of 'maximum before minimum' to determine the target server pool.

In the mode, according to the factor priority of the dispatch influencing factors in the dispatch strategy, the matching sequence of the dispatch influencing factors is sequentially determined from high to low; selecting a target service party from the service party pools by using dispatch influencing factors of a first matching sequence to form a first target pool; judging whether the number of target service parties in the first target pool is larger than a preset optimal service party number value, if so, further selecting the first target pool by using a dispatch influence factor of a second matching sequence, and shrinking the first target pool to obtain a second target pool until the number of target service parties in the second target pool is close to the preset optimal service party number value; taking the second target pool as a final target server pool; if not, the first target pool is used as a final target server pool.

Assume that dispatch influencing factor a, b, c, d is included in the dispatch policy for the current equipment maintenance worksheet and that the priority of factor a, b, c, d decreases in turn, namely: factor a weight > factor b weight > factor c weight > factor d weight. In the second matching manner, referring to fig. 6, first, the factor a is used as a matching condition, and the first target pool (second largest circle) is obtained by performing circle selection in the original service pool (largest circle), and at this time, a range that only satisfies the influence factor with the highest priority of the dispatch policy is obtained (i.e. the target service side of the first target pool only satisfies the factor a). However, it will be appreciated that the relatively large number of target servers in the first target pool may affect the ordering effect (e.g., it is possible to select a service party with a poor service public praise or skill), and therefore, in order to ensure the ordering effect, an optimal service party number value may be set in actual operation to determine whether the first target pool is too large. For example, setting the optimal server number value to 100, that is, when the number of target servers in the first target pool is greater than 100, it is necessary to narrow the target pool, thereby improving the order taking effect. Assuming that the number of target servers in the first target pool in fig. 6 is greater than 100, at this time, a factor b is increased on the basis of the first target pool to reduce the pool range, so as to obtain a second target pool, at this time, the number of target servers in the second target pool is judged to be close to 100 (for example, to be within 5 from 100, and considered to be close), if yes, the second target pool is used as a final target server pool, and if still greater than 100, a factor c is increased to further reduce the pool range until the number of servers in the final pool meets the optimal threshold requirement.

S305: the device maintenance worksheet is dispatched to a target service in the target service pool.

After distributing the device maintenance worksheet to the target service party in the target service party pool, further comprising:

If any target service side receives the equipment maintenance work order, ending the order assignment process;

If no target service side accepts the equipment maintenance work order in the preset order-distributing period, a new order-distributing period is initiated, and the number of target service sides is enlarged as a new target service side pool on the basis of the target service side pool in the new order-distributing period, or the new target service side pool different from the target service side pool is replaced. Wherein, the service side pool can be enlarged by adopting the similar principle of the figure 5; and the target service pool can be replaced by replacing different dispatch influencing factors.

Therefore, the intelligent maintenance system dispatching method for the charging equipment provided by the embodiment of the application is used for dispatching equipment maintenance worksheets to service parties, and different dispatching strategies are determined for different service type worksheets (cleaning orders, maintenance orders or inspection orders) and different emergency type worksheets (emergency worksheets or non-emergency worksheets), so that target service party circle selection is performed according to dispatching influence factors and factor priorities in the dispatching strategies, the service party suitable for the worksheets is rapidly determined, and the purpose of rapidly dispatching the worksheets is achieved.

Referring to fig. 7, a schematic structural diagram of a charging device intelligent maintenance system dispatch device provided by the embodiment of the application is shown.

The intelligent maintenance system dispatch device is used for dispatching work orders in an intelligent maintenance system serving as a maintenance hub between a requesting party and a service party, and comprises:

a work order generating unit 701, configured to trigger generation of an equipment maintenance work order in response to an equipment maintenance request of the requester or based on monitored charging equipment status data;

A type determining unit 702, configured to determine a work order service type and a work order time limit of the equipment maintenance work order;

A policy determining unit 703, configured to determine a dispatch policy corresponding to the equipment maintenance work order according to the work order service type and the work order time limit;

a target pool selecting unit 704, configured to perform server matching in a server pool according to the dispatch policy, so as to obtain a target server pool;

and a work order dispatch unit 705, configured to dispatch the equipment maintenance work order to a target service party in the target service party pool.

In one implementation, the type determining unit 702 is specifically configured to:

And determining the work order service type and the work order time limit of the equipment maintenance work order according to the description information of the service requirement of the requesting party or according to the state data of the charging equipment.

Acquiring description information of service requirements of a requester for an equipment maintenance work order triggered according to the equipment maintenance request of the requester; determining a cleaning work order, an inspection work order or a maintenance work order according to the service type of the work order according to the description information of the service requirements of the requesting party, determining the time limit of the work order, and judging the work order to be an urgent type or a non-urgent type according to the relation between the time limit of the work order and a preset threshold value;

and determining the equipment maintenance work order as the equipment maintenance work order according to the work order service type and determining the work order emergency type as the emergency type according to the equipment maintenance work order triggered and generated according to the charging equipment state data.

In one implementation of the method, in one implementation,

The dispatch strategy is determined based on at least one dispatch influence factor and factor priority, wherein the multi-dimensional dispatch influence factor comprises at least one dispatch influence factor of at least one dimension of a space dimension, a material dimension, a skill dimension, a service dimension and a time dimension.

In one implementation, the policy determination unit 703 is specifically configured to:

For an urgent type equipment maintenance work order, determining that the order allocation policy at least comprises a time dimension order allocation influence factor, a space dimension order allocation influence factor and a material dimension order allocation influence factor, wherein the factor priority of the time dimension order allocation influence factor is higher than the factor priority of other dimensions;

For equipment maintenance worksheets of non-emergency types, determining that the dispatching strategy at least comprises a space dimension dispatching influence factor and a material dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions;

For an emergency type equipment inspection worksheet or an equipment cleaning worksheet, determining that the dispatching policy at least comprises a time dimension dispatching influence factor and a space dimension dispatching influence factor, wherein the factor priority of the time dimension dispatching influence factor is higher than the factor priority of other dimension dispatching influence factors;

For a non-emergency type equipment inspection worksheet or equipment cleaning worksheet, determining that the dispatching policy at least comprises a space dimension dispatching influence factor and a service dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions.

In one implementation, the target pool selection unit 704 is specifically configured to:

And carrying out at least one round of server matching in the server pool according to the dispatch influencing factors and the factor priorities of the dispatch strategies to obtain a target server pool.

Selecting all the dispatch influencing factors of the dispatch strategy from a service side pool, and selecting target service sides meeting all the influencing factors to form a first target pool;

determining whether the target server number of the first target pool is less than a preset minimum server number threshold,

If the number of the target service sides in the second target pool is smaller than or equal to the minimum service side number threshold, removing the dispatch influencing factor with the lowest factor priority, expanding based on the first target pool according to the rest dispatch influencing factors, obtaining a second target pool, and taking the second target pool as the final target service side pool until the number of the target service sides in the second target pool is larger than or equal to the minimum service side number threshold;

and if the target pool is larger than or equal to the target service side pool, taking the first target pool as the final target service side pool.

Sequentially determining the matching sequence of the dispatching influence factors according to the factor priority of the dispatching influence factors in the dispatching strategy from high to low;

selecting in the server pool by using the dispatch influencing factors of the first matching sequence, selecting target servers to form a first target pool, and judging whether the number of the target servers in the first target pool is larger than the preset optimal server number value or not:

If so, further selecting the dispatch influencing factors in the first target pool according to the second matching sequence, shrinking the first target pool to obtain a second target pool until the number of target service parties in the second target pool is close to the preset optimal service party number value, and taking the second target pool as a final target service party pool;

If not, the first target pool is used as a final target server pool.

In one implementation, the work order dispatch unit 705 is further configured to:

if no target service side accepts the equipment maintenance work order in the preset order sending period, a new order sending period is initiated, and the number of target service sides is enlarged as a new target service side pool on the basis of the target service side pool in the new order sending period, or a new target service side pool different from the target service side pool is replaced.

An embodiment of the application also provides a storage medium having a computer program stored therein, wherein the computer program is arranged to perform the steps of any of the above-described intelligent maintenance method embodiments when run.

Alternatively, in the present embodiment, the above-described storage medium may be configured to store a computer program for performing the steps of:

Triggering generation of an equipment maintenance work order in response to the request of the equipment maintenance of the requester or based on the monitored state data of the charging equipment;

Alternatively, in the present embodiment, the storage medium may include, but is not limited to: a usb disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory RAM), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing a computer program.

An embodiment of the application also provides an electronic device comprising a memory having stored therein a computer program and a processor arranged to run the computer program to perform the steps of any of the method embodiments described above.

Optionally, the electronic device may further include a transmission device and an input/output device, where the transmission device is connected to the processor, and the input/output device is connected to the processor.

Alternatively, in the present embodiment, the above-described processor may be configured to execute the following steps by a computer program:

Alternatively, specific examples in this embodiment may refer to examples described in the foregoing embodiments and optional implementations, and this embodiment is not described herein.

The foregoing embodiment numbers of the present application are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments.

In the foregoing embodiments of the present application, the descriptions of the embodiments are emphasized, and for a portion of this disclosure that is not described in detail in this embodiment, reference is made to the related descriptions of other embodiments.

In the several embodiments provided in the present application, it should be understood that the disclosed technology may be implemented in other manners. The above-described embodiments of the apparatus are merely exemplary, and the division of the units, such as the division of the units, is merely a logical function division, and may be implemented in another manner, for example, multiple units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interfaces, units or modules, or may be in electrical or other forms.

The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.

The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a usb disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing program codes.

The foregoing is merely a preferred embodiment of the present application and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the present application, which are intended to be comprehended within the scope of the present application.

Claims

1. An intelligent maintenance system dispatching method for charging equipment, which is characterized in that the intelligent maintenance system is used for interfacing a requester and a service party, and the method comprises the following steps:

2. The method of claim 1, wherein the determining the type of work order service and the work order time limit for the equipment maintenance work order comprises:

3. The method of claim 2, wherein determining the type of work order service and the time limit for the work order for the equipment maintenance work order based on the requester service requirement description information or based on the charging equipment status data comprises:

Acquiring description information of service requirements of a requester for an equipment maintenance work order triggered according to the equipment maintenance request of the requester; determining that the service type of the work order is at least one of a cleaning work order, a patrol work order or a maintenance work order according to the service requirement description information of the requesting party, determining the time limit of the work order, and judging whether the work order is an urgent type or a non-urgent type according to the relation between the time limit of the work order and a preset threshold value;

And for the equipment maintenance work order triggered and generated according to the charging equipment state data, determining the work order service type as the equipment maintenance work order, and determining the work order emergency type as the emergency type.

4. The method of claim 1, wherein the step of determining the position of the substrate comprises,

The dispatch strategy is determined based on at least one dispatch influence factor and factor priority, wherein the dispatch influence factor comprises at least one dispatch influence factor of at least one dimension of a space dimension, a material dimension, a skill dimension, a service dimension and a time dimension.

5. The method of claim 4, wherein the determining a dispatch policy corresponding to the equipment maintenance worksheet according to the worksheet service type and the worksheet time limit comprises:

6. The method according to any one of claims 1-5, wherein the performing server matching in the server pool according to the dispatch policy to obtain a target server pool includes:

7. The method of claim 6, wherein the performing at least one round of server matching in the server pool according to the dispatch influencing factors and factor priorities of the dispatch policies to obtain a target server pool comprises:

8. Charging equipment intelligent maintenance system dispatch device, its characterized in that, intelligent maintenance system is used for docking request side and service side, and the device includes:

The type determining unit is used for determining the work order service type and the work order time limit of the equipment maintenance work order;

The policy determining unit is used for determining a dispatch policy corresponding to the equipment maintenance work order according to the work order service type and the work order time limit;

9. A storage medium, characterized in that the storage medium has stored therein a computer program, wherein the computer program is arranged to perform the method of claims 1-7 when run.

10. An electronic device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to run the computer program to perform the method of claims 1-7.