CN118195575A - Charging equipment intelligent maintenance system work order generation method and device, medium and charging equipment - Google Patents
Charging equipment intelligent maintenance system work order generation method and device, medium and charging equipment Download PDFInfo
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Abstract
The application provides a method, a device, a medium and equipment for generating a work order of an intelligent maintenance system of charging equipment, wherein the method comprises the following steps: acquiring charging equipment information and charging equipment state data; comparing the state data of the charging equipment with normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether an abnormality occurs according to whether a comparison result exceeds a normal range, and determining abnormality identification information if the abnormality occurs; determining a preset corresponding abnormal severity level and/or an abnormal processing cost level according to the abnormal identification information; and directly generating an equipment maintenance work order for the abnormality with high abnormality severity level, and generating the equipment maintenance work order after checking for the abnormality with low abnormality severity level or high abnormality processing cost level. The method and the system can be used for rapidly generating the work order aiming at the intelligent maintenance system of the charging equipment.
Description
Technical Field
The application relates to the technical field of Internet, in particular to a method and a device for generating a work order of an intelligent maintenance system of charging equipment, a medium and the charging equipment.
Background
With the development of electric vehicles, charging devices such as charging piles are widely deployed, for example, a batch of charging piles are additionally arranged in a common parking lot, or a charging parking lot is specially arranged. The normal operation of the charging pile charging equipment is guaranteed to be the precondition of normal use of the charging pile.
In the existing mode, a patrol personnel is required to go to the site to maintain the charging equipment regularly, when a problem is found, a professional maintenance engineer is notified to maintain or repair the charging equipment, the problem is found and solved at least several times in the process, and due to the conditions of accessory configuration and the like, more round trip sites are required, which is time-consuming and labor-consuming.
Therefore, how to perform efficient processing of the work order in the intelligent maintenance process of the charging equipment such as the charging pile is a technical problem for those skilled in the art.
Disclosure of Invention
In view of the above, the application provides a method, a device, a medium and an electronic charging device for generating a work order of an intelligent maintenance system of a charging device, and the method and the device are mainly aimed at efficiently generating the work order of the intelligent maintenance system of the charging device.
According to an aspect of the present application, there is provided a method for generating a work order of an intelligent maintenance system for a charging device, the intelligent maintenance system for a charging device being used for interfacing a requester and a service party, the method comprising:
acquiring charging equipment information and charging equipment state data;
Comparing the state data of the charging equipment with normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether an abnormality occurs according to whether a comparison result exceeds a normal range, and determining abnormality identification information if the abnormality occurs;
determining an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
And directly generating an equipment maintenance work order for the abnormality with high abnormality severity level, and generating the equipment maintenance work order after checking for the abnormality with low abnormality severity level or high abnormality processing cost level.
According to an aspect of the present application, there is provided a charge device intelligent maintenance system work order generation apparatus, the charge device intelligent maintenance system being configured to interface a requester and a service party, the apparatus comprising:
The charging equipment data acquisition unit is used for acquiring charging equipment information and charging equipment state data;
The abnormality determining unit is used for comparing the state data of the charging equipment with the normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether abnormality occurs according to whether the comparison result exceeds the normal range, and determining abnormality identification information if the abnormality occurs;
A level determining unit, configured to determine an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
the work order generating unit is used for directly generating the equipment maintenance work order aiming at the abnormality with high abnormality severity level and generating the equipment maintenance work order after checking aiming at the abnormality with low abnormality severity level or high abnormality processing cost level.
According to an aspect of the present application, there is provided a storage medium having a computer program stored therein, wherein the computer program is configured to execute the above-described charging device intelligent maintenance system work order generation method at runtime.
According to an aspect of the present application, there is provided an electronic charging device comprising a memory and a processor, the memory having stored therein a computer program, the processor being arranged to run the computer program to perform the charging device intelligent maintenance system work order generation method described above.
By means of the technical scheme, the method, the device, the medium and the charging equipment for generating the intelligent maintenance system work order of the charging equipment determine whether the charging equipment fails or not by acquiring the state data of the charging equipment, and perform work order processing according to the processing rule agreed with a requester, including automatically generating the equipment maintenance work order or generating the equipment maintenance work order after confirming with the requester, so that the work order can be initiated at the first time when the charging equipment fails, and different dispatch strategies are determined for different service type work orders (cleaning orders, maintenance orders or inspection orders) and different emergency type work orders (emergency work orders or non-emergency work orders), thereby performing target service side circle selection according to dispatch influencing factors and factor priorities in the dispatch strategies, and achieving the purpose of rapidly determining service sides suitable for the work orders and achieving rapid dispatch.
Compared with the prior art, the intelligent maintenance system for the charging equipment integrates the data of the requesting party, the data of the service party and the data of the charging equipment, and can quickly generate the work order through the work order generation strategy and the order dispatching strategy, and can quickly match the target service party suitable for the work order, thereby realizing accurate order dispatching without searching or coordinating the service party in a wireless way, and being convenient and efficient.
The foregoing description is only an overview of the present application, and is intended to be implemented in accordance with the teachings of the present application in order that the same may be more clearly understood and to make the same and other objects, features and advantages of the present application more readily apparent.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute a limitation on the application. In the drawings:
Fig. 1 is a schematic diagram of an implementation scenario of an intelligent maintenance system for charging equipment according to an embodiment of the present application;
Fig. 2 shows a logic schematic diagram of an intelligent maintenance system of a charging device according to an embodiment of the present application;
Fig. 3 shows a flowchart of a method for generating a work order of an intelligent maintenance system of a charging device according to an embodiment of the present application;
fig. 4 is a schematic diagram of a dispatch dimension logic in a method for generating a work order of an intelligent maintenance system of a charging device according to an embodiment of the present application;
Fig. 5 shows a schematic structural diagram of a work order generation device of an intelligent maintenance system of a charging device according to an embodiment of the present application.
Detailed Description
In order that those skilled in the art will better understand the present application, a technical solution in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the present application without making any inventive effort, shall fall within the scope of the present application. It should be noted that, without conflict, the embodiments of the present application and features of the embodiments may be combined with each other.
In order to perform efficient maintenance (such as cleaning, maintenance, inspection, etc.) on charging equipment such as a charging pile, the embodiment of the application provides a work order dispatching method based on an intelligent maintenance system (which can be abbreviated as an intelligent maintenance system) of the charging equipment. The intelligent maintenance system of the charging equipment builds an intelligent maintenance platform between a requesting party (a charging equipment factory party, a charging equipment operation and maintenance party and the like, which can be understood as a client party) and a service party (a charging equipment maintenance provider), and based on the data acquisition capability and the data processing capability of the platform, the maintenance work order aiming at the requesting party is rapidly distributed to the service party.
As shown in fig. 1, the charging device intelligent maintenance system builds an intelligent maintenance pivot platform between a requester (work order source) and a order receiving front desk (service side), and realizes automatic order sending through the data processing capability (calculation capability), the data analysis capability (public praise capability) and the data acquisition capability (brand capability) of the charging device intelligent maintenance system. From the aspect of a requesting party, the intelligent maintenance system of the charging equipment can realize that the work order is rapidly received, the work order is rapidly processed and the work order is finished according to quality, and from the aspect of a service party, the intelligent maintenance system of the charging equipment can robbery to receive more work orders suitable for the user, continuously receive the work orders, acquire the order receiving excitation and the like.
Referring to fig. 2, a logic schematic diagram of an intelligent maintenance system of a charging device according to an embodiment of the present application is shown. The intelligent maintenance system for the charging equipment is used for building a maintenance hub for the charging equipment between a requester and a server and comprises a data layer, an operation layer and a functional layer.
1. And the data layer is accessed with the data of the requesting party and the data of the service party and periodically or in real time acquires the data of the charging equipment.
The requester may refer to a charging equipment factory or a charging equipment operation and maintenance party, etc., for example, for a charging pile parking lot, the charging pile charging equipment factory may be the requester, or an operator who operates and manages the charging pile parking lot may be the requester. The requester data includes requester qualification information, charging device location information, charging device model/brand information, charging device maintenance requirement information (e.g., once three months inspection), charging device maintenance flow requirement/result standard information, contact information, and the like.
The service party may be a party providing maintenance service of the charging device, for example, may be an organization or an organization (hereinafter referred to as a service provider) with service qualification, or may be an independent individual (professional engineer, self-service labor in the intelligent maintenance system of the charging device, or social labor), and the service party data includes service party qualification information, service area information, provided service professional information, provided service flow/standard information, man-hour charge/fee information, contact information, and the like. The charging device data refers to data of a target charging device to be maintained, including charging device model/parameter information, charging device operation state information, and the like.
It should be noted that, although the charging pile charging device is exemplified in the embodiment of the present application, it is understood that the intelligent maintenance system for a charging device provided in the embodiment of the present application may also perform intelligent maintenance for other types or uses of charging devices, for example, but not limited to, an automobile refueling charging device, an automatic car washing charging device, an automobile charging device, and so on.
2. The operation layer is used for responding to a request of a requester (a charging equipment maintenance request) or based on charging equipment data (charging equipment state data), generating an equipment maintenance work order, distributing the equipment maintenance work order to a service party, operating each processing node aiming at the equipment maintenance work order, carrying out full life cycle management on the equipment maintenance work order, and storing and processing work order data of each processing node in the full life cycle of the equipment maintenance work order.
The equipment maintenance worksheet is an engineering order for providing services for the charging equipment by the pointer, for example, the equipment maintenance worksheet is divided from the service type perspective, and can comprise a charging equipment inspection worksheet, a charging equipment cleaning worksheet, a charging equipment maintenance worksheet and the like.
For a charging device maintenance event, it may be initiated by the requestor (the requestor of the charging device maintenance) or regularly in advance with the requestor. For example, the requesting party initiates a charging device patrol to a certain/a certain batch of charging devices of a certain station to the charging device intelligent maintenance system, or according to the agreement with the requesting party, cleaning the charging devices of the certain station every month, etc.
Besides initiating maintenance of the charging equipment at the request of the requester, the charging equipment intelligent maintenance system can also be actively initiated and simultaneously fed back to the requester. The intelligent maintenance system of the charging equipment is used as a third party platform between the requesting party and the service party, and the intelligent maintenance system of the charging equipment is in communication connection with the requesting party (comprising the charging equipment) and the service party, so that the requirements or states of the requesting party and the service party can be acquired in real time. For example, the intelligent maintenance system of the charging equipment can acquire the running state of the charging equipment by periodically or real-time acquiring the data of the charging equipment, and actively trigger the initiation of maintenance items of the charging equipment when the abnormal running of the charging equipment (particularly, the basic function and serious faults of the charging equipment are influenced) is monitored, and at the moment, the maintenance items of the charging equipment are also required to be synchronously notified to a requester.
Thus, a device maintenance worksheet may be generated for the charging device maintenance event in response to the requester request or based on the charging device data and distributed to the service party.
According to the intelligent maintenance system for the charging equipment, provided by the embodiment of the application, the data of each party is acquired through the data layer, so that the data of each party can be summarized and analyzed by the operation layer, and at least one service party suitable for the current equipment maintenance work order is matched. Specifically, the operation layer can integrate and analyze the data of the requesting party, the data of the service party and the data of the charging equipment, and match the service party suitable for the current equipment maintenance work order according to the information of the maintenance requirement of the requesting party, the service item and standard provided by the service party, the state of the charging equipment and the like, and send the work order to the service party.
For example, the current equipment maintenance worksheet is a patrol worksheet for a certain charging equipment of model a, the request party maintenance requirement includes regular patrol (may specifically include patrol project requirement) for the charging equipment and requires uploading of a field picture and a patrol report, at this time, a service party which has service qualification of the charging equipment and meets a service flow/requirement is selected from the service party Chi Zhongjuan through charging equipment information (model) and the request party maintenance requirement, for example, at least one service party (for example, a certain engineer or a certain service organization) suitable for processing the patrol worksheet is matched, then the patrol worksheet is dispatched to the matched service party, if a certain service party inscribes for a preset time (for example, 1 hour), the dispatch is successful, meanwhile, the process of dispatch of the worksheet to other service parties is terminated, and if no service party inscribes, the number or range of service parties can be enlarged to improve the dispatch success rate.
The operation layer is responsible for carrying out operation of each processing node aiming at the equipment maintenance work order and carrying out full life cycle management on the equipment maintenance work order besides providing dispatch of the maintenance work order.
Typically, work orders of different service types have different operational flows, i.e. individual processing nodes comprising different processing standards or processing modes. For example, for a device maintenance worksheet, the workflow may include: the engineer receives the order, arranges the arrival time according to the work order, signs in the field, performs service performance, uploads the report, reviews the report, scores the service, orders and the like. Therefore, from the viewpoint of the work order processing flow, it is necessary to determine each processing node included in the equipment maintenance work order, so that corresponding operations are performed at each processing node. Therefore, according to the task flow of the equipment maintenance work order, the state of each processing node in the task flow is monitored, and according to the change of the node state, the next processing node of the equipment maintenance work order is triggered.
In addition to monitoring and operating a processing node such as dispatching a work order for a current work order, the intelligent maintenance system for charging equipment also needs to manage a plurality of other work orders in execution or historical work orders, so that the work orders maintained by the system at different stages can be divided into a work order list (creating work order), an assignment work order, a closing work order, an archiving work order, a return visit work order or a long tail work order (hanging work order).
In order to realize the full life cycle management of the equipment maintenance work order, the data of each processing node needs to be stored and processed, so that when the operation is carried out on each node, the corresponding operation is completed by reading the data of the node. In the specific implementation, the work order data of each processing node in the full life cycle of the work order can be stored and processed in the form of a data report, and a data basis is provided for the operation of each processing node of the work order.
The operation layer is specifically used for reading reports corresponding to the equipment maintenance worksheets aiming at the equipment maintenance worksheets of different service types or the equipment maintenance worksheets of different stages, and processing the equipment maintenance worksheets according to the reports so as to manage the whole life cycle of the equipment maintenance worksheets.
Thus, in one implementation, the operational layer may further comprise:
The report management module is used for maintaining a plurality of data reports and determining the upstream and downstream association relation between the reports according to a task flow predefined for the equipment maintenance work order;
The work order management module is used for reading the report corresponding to the work order from the report management module aiming at the equipment maintenance work orders of different service types or the equipment maintenance work orders of different stages, and processing the equipment maintenance work orders according to the report.
3. And the function layer provides a management function of interaction and feedback with the requesting party and the service party, and feeds back the work order state or the maintenance result of the charging equipment to the requesting party and the service party.
In a specific implementation, the function layer provides each function in the work order operation process and can be supported by each technical function module. The functions implemented by the functional layer include, for example: an automatic node function, a work order process monitoring function, a service evaluation function, a work order online payment function, an electronic reporting function, a work order calculation function, a receipt and payment function, a bill management function, an online learning function, an inventory management function, and the like.
In one implementation, the function layer is further configured to provide a worksheet summary analysis logic function to feed back a charging equipment maintenance summary report to the requester, where the charging equipment maintenance summary report is obtained by performing summary analysis on a charging equipment maintenance result in a period of time by using charging equipment information or regional distribution information as dimensions. For example, a charging device maintenance summary report may be provided for a station operated by the requester according to a rule with a service provider, and specifically, charging device maintenance results may be statistically summarized according to a charging device information dimension (for example, a charging device failure rate dimension) or a station location dimension (for example, a administrative area or a zone dimension), so that the requester can clearly determine maintenance and/or failure conditions of the charging device operated or provided by the requester.
The embodiment of the application provides an intelligent maintenance system for charging equipment, which is used as a third party outside a requesting party and a service party, a maintenance hub is built between the requesting party and the service party, the service party suitable for providing service is matched according to the maintenance requirement of the charging equipment of the requesting party through the data acquisition capability and the data processing capability provided by the service hub, the automatic and rapid dispatch of the equipment maintenance work order is realized, and a maintenance report in a certain time can be provided for the requesting party, so that the requesting party can conveniently know the operation and maintenance conditions of the charging equipment.
Therefore, the charging equipment intelligent maintenance system is used for providing a charging equipment maintenance platform between the requesting party and the service party, and the charging equipment intelligent maintenance system is used for maintaining multiparty data of the requesting party, the service party and the charging equipment, and the dispatching and management of the automatic maintenance work orders are realized through the data processing capacity, the data analysis capacity and the data acquisition capacity of the charging equipment intelligent maintenance system. From the aspect of the requesting party, the intelligent maintenance system of the charging equipment can realize that the work order is rapidly received, the work order is rapidly processed and the work order is finished according to quality, and from the aspect of the service party, the intelligent maintenance system of the charging equipment can rob to receive more work orders suitable for the user, continuously receive the work orders and acquire the order receiving excitation.
Compared with the prior art, the intelligent maintenance system of the charging equipment can rapidly generate the maintenance work order of the equipment (the intelligent maintenance system of the charging equipment can automatically monitor the charging equipment to trigger the work order or the requester to request the generation of the work order), so that the on-site checking times of inspection personnel are reduced.
Referring to fig. 3, a flowchart of a method for generating a work order of an intelligent maintenance system of a charging device according to an embodiment of the present application is shown. The method for generating the intelligent maintenance system work order of the charging equipment comprises the following steps S301-S305.
S301: and acquiring charging equipment information and charging equipment state data.
As previously described, the charging device intelligent maintenance system may create a device maintenance worksheet based on the request of the requester, or may create a device maintenance worksheet based on the monitored charging device status data. The method is focused on the manner in which a work order is triggered by monitoring the state of the charging device.
In the embodiment of the application, the charging equipment information can comprise any one or more of charging pile brand information, model information, protocol information and the like. In practice, the charging device information may be acquired in advance when the requester establishes a service contract.
There are two ways to obtain the charging device status data. In one implementation, the state data of the charging device may be read in real time or periodically in a case where the charging device intelligent maintenance system is directly in communication with each charging device, where the state data of the charging device is pre-deployed in the charging device intelligent maintenance system and interconnected with the charging device, for example, by installing a sensor or a camera on the charging device, and transmitting the state data of the charging device to the charging device intelligent maintenance system. In another implementation manner, under the condition that the intelligent maintenance system of the charging equipment is not in communication connection with each charging equipment, the state data of the charging equipment can be obtained through the charging equipment management system, wherein the charging equipment management system refers to a third party system for managing the charging equipment by a charging equipment factory or a charging equipment operator, the charging equipment management system originally monitors and manages the charging equipment, and under the condition that the intelligent maintenance system of the charging equipment is not interconnected with the charging equipment, the state data of the charging equipment can be obtained through connection with the third party system.
S302: comparing the state data of the charging equipment with the normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether an abnormality occurs according to whether the comparison result exceeds the normal range, and determining the abnormality identification information if the abnormality occurs.
S303: and determining the corresponding abnormal severity level and/or the abnormal processing cost level according to the abnormal identification information.
As described above, the intelligent maintenance system for the charging device serves as a hub between the requesting party and the service party, is connected with both the requesting party and the service party, and can acquire related data of the requesting party and the service party in advance, including related data of the charging device maintained or provided by the requesting party, such as normal state information of the charging device and fault handling rules of the charging device. Therefore, in one implementation, the charging device intelligent maintenance system may acquire the charging device normal state information and the fault handling rule information from the requesting party (the charging device factory party or the charging device maintenance party) in advance, so as to compare the charging device state data with the charging device normal state information acquired in advance according to the charging device information, determine whether an abnormality occurs according to whether the comparison result exceeds the normal range, and determine how to perform the fault handling according to the fault handling rule information.
Thus, in one implementation, an embodiment of the present application further comprises the steps of: and acquiring normal state information and fault handling rule information of the charging equipment, and establishing a corresponding relation among the charging equipment identification, the normal state information of the charging equipment and the fault handling rule information, wherein the fault handling rule information comprises a corresponding relation between abnormal identification information and an abnormal severity level and a corresponding relation between abnormal identification information and an abnormal handling expense level. In a specific operation, the normal state information and the fault handling rule information of the charging equipment can be obtained from the operation and maintenance party of the charging equipment or the manufacturer of the charging equipment. In addition, the charging device identifier may be a specific charging device, or may be an identifier of the same type of charging device (such as a charging device of a certain model of a certain manufacturer).
The step S302 may include: analyzing the charging equipment identification in the charging equipment state data, searching charging equipment normal information corresponding to the charging equipment identification in the corresponding relation, and comparing the charging equipment state data with the charging equipment normal state information so as to determine abnormal identification information;
the step S303 may include: according to the charging equipment identification, fault processing rule information corresponding to the charging equipment identification is searched in the corresponding relation, and according to the corresponding relation between the preset abnormal identification information and the abnormal severity level in the fault processing rule information or the corresponding relation between the preset abnormal identification information and the abnormal processing expense level, the abnormal severity level or the abnormal processing expense level corresponding to the abnormal identification information is determined.
S304: for the abnormality with high abnormality severity level, directly generating an equipment maintenance work order; and generating an equipment maintenance work order after verification for the abnormality with low abnormality severity level or high abnormality processing cost level.
It will be appreciated that for anomalies with high levels of anomaly severity, this often means that the anomalies need to be handled as soon as possible, e.g., to arrive for field maintenance within a certain period of time, etc., and therefore for faults with high levels of anomaly severity, a device maintenance work order may be generated directly and distributed to the service provider. In contrast, for an abnormality with a low level of abnormality severity, since it is not necessary to deal with it as soon as possible, it is possible to decide whether to generate the equipment maintenance work order after verification (for example, confirmation information may be actively pushed to the client, in response to a confirmation instruction from the requester), and for an abnormality with a high level of abnormality handling cost, since the cost involved is high, the equipment maintenance work order may be regenerated after confirmation from the requester in order to avoid causing a subsequent cost dispute.
The following describes a specific procedure of generating an equipment maintenance work order from charging equipment status data in a specific example, which includes the steps of:
Step1: acquiring charging device status data (e.g., a charging device fault code) of a charging device (e.g., a charging pile charging device) includes at least two ways: firstly, the intelligent maintenance system of the charging equipment is directly connected with the charging equipment, and monitors and acquires state data of the charging equipment in real time; secondly, the intelligent maintenance system of the charging equipment is not directly connected with the charging equipment, but acquires state data of the charging equipment through transfer of a charging equipment management system (a system directly connected with the charging equipment);
step2: analyzing the charging device status data to determine whether the charging device is malfunctioning, e.g., by a fault code contained in the charging device status data, whether the malfunction and the level of the malfunction are occurring;
Step3: and generating a maintenance work order for the fault code according to a strategy pre-agreed with the requester. The method comprises the steps that each fault code processing mode can be pre-agreed with a requesting party (an operator or a charging equipment party), for example, fault codes 1-50 (the fault level is higher, the normal use of the charging equipment can be influenced when the fault level is not timely processed) are agreed with a certain requesting party, an automatic generation work order is started, and after the intelligent maintenance system of the charging equipment determines that the fault code is contained, a maintenance work order is automatically generated; the fault code 51-100 (the fault level is lower or the cost is higher), the building of the work order is initiated only by the request party, firstly the intelligent maintenance system reports fault information to the request party, and after the request party confirms that the work order is initiated, the intelligent maintenance system of the charging equipment initiates the generation of the maintenance work order.
In the embodiment of the application, the charging equipment state data is acquired through the intelligent charging equipment maintenance system, and the maintenance work order is automatically generated or is generated after confirmation with the requester according to the charging equipment state information and the preprocessing strategy.
After the equipment maintenance worksheet is generated, worksheet dispatch is required, at which point the equipment maintenance worksheet may be dispatched to the service provider.
In the embodiment of the application, the worksheets can comprise a charging equipment inspection worksheet, a charging equipment cleaning worksheet and a charging equipment maintenance worksheet according to worksheet service types, and the worksheets can comprise emergency worksheets or non-emergency worksheets according to worksheet emergency types.
In a specific implementation, the work order service type and the work order emergency type of the equipment maintenance work order can be determined according to the description information of the service requirement of the requesting party or according to the state data of the charging equipment.
For the equipment maintenance work order triggered according to the client confirmation, the service requirement description information of the requesting party can be acquired; and determining the service requirement description information of the requester as a charging equipment cleaning work order, a charging equipment inspection work order or a charging equipment maintenance work order according to the work order service type, and determining the emergency type of the work order as an emergency type or a non-emergency type. The customer service requirement description information refers to information specifically describing service requirements/service specifications of the equipment maintenance work order, for example, service requirement description information in a standard format, which can be set by the intelligent maintenance system of the charging equipment according to the information of the charging equipment (such as the model number of the charging equipment), is checked by a customer, and also can be service requirement description information provided or written by a requester. For example, the charging device intelligent maintenance system agrees with a requesting party (e.g., a charging device operation and maintenance party): the charging device is cleaned every 3 months, in which case the service type of the device maintenance worksheet may be determined to be a cleaning worksheet and the worksheet emergency type to be non-emergency. For another example, the intelligent maintenance system of the charging equipment changes a certain part or parts of a certain type of charging equipment within 3 days at the request of a requester (for example, a charging equipment manufacturer), and in this case, the service type of the equipment maintenance work order can be determined to be a maintenance work order, and the emergency type of the work order is determined to be emergency.
And determining the equipment maintenance work order as the charging equipment according to the work order service type and determining the emergency type of the work order as the emergency type for the equipment maintenance work order triggered and generated according to the charging equipment state data. As the intelligent maintenance system of the charging equipment is used as a third party platform between the requesting party and the service party, and is in communication connection with the requesting party (comprising the charging equipment) and the service party, the requirements or states of the parties can be acquired in real time. For example, the intelligent maintenance system of the charging equipment can acquire the running state of the charging equipment by periodically or real-time acquiring the data of the charging equipment, and when the abnormal running of the charging equipment (particularly when the basic function and serious faults of the charging equipment are affected) are monitored, the work order actively triggered at the moment is generally a maintenance work order of the charging equipment, and the emergency type of the work order is urgent.
In order to more efficiently match the service side corresponding to the current work order, a work order dispatching strategy corresponding to the work order can be determined according to the work order service type and the work order emergency type. Therefore, in the embodiment of the application, the corresponding relation among the work order service type, the work order emergency type and the dispatch strategy can be preset. The dispatch strategy is composed of at least one dispatch influence factor and factor priority, namely, different work order service types and work order emergency types correspond to different dispatch influence factors and factor priorities.
TABLE 1
| Emergency system | Non-emergency | |
| Service type A | Strategy 1 (factors a, b, c) | Strategy 2 (factor b, d) |
| Service type B | Strategy 3 (factors a, d, e) | Strategy 4 (factor d) |
| Service type C | Strategy 5 (factor a, f) | Strategy 6 (factor f, g) |
Taking the example of table 1 above, six dispatch policies (policies 1-6) may be determined by three worksheet service types (A, B, C), worksheet emergency types (only, non-emergency). Each policy may include different factors or may include the same factors but different factor weights. As long as the factors and the factor weights differ, different dispatch strategies are represented. The above table 1 is merely illustrative, and the actual situation may be more complex, for example, including more service types (e.g., four or more service types) or more emergency types (e.g., emergency, non-emergency, normal three types), and more dispatch strategies may be determined.
In the embodiment of the application, the multi-dimensional dispatch influence factor can comprise at least one dispatch influence factor of at least one dimension of a space dimension, a material dimension, a skill dimension, a service dimension and a time dimension. As shown in fig. 4, the spatial dimension may include a location attribute factor, a nearby attribute factor; the material dimension may include a spare part factor; the skill dimension may include a skill item factor, a skill score factor; the service dimension may respond to the efficiency factor, the service efficiency factor, and the quality of service factor; the time dimension may be whether the service day is on duty or not, and whether the service day is valid.
In a specific implementation, the worksheet dispatching policy may be determined in consideration of the five dimensions described above. For example:
For an emergency type charging equipment maintenance work order, determining that the order sending policy at least comprises a time dimension order sending influence factor, a space dimension order sending influence factor and a material dimension order sending influence factor, wherein the factor priority of the time dimension order sending influence factor is higher than the factor priority of other dimensions. It will be appreciated that for emergency type repair worksheets, it is often necessary to repair quickly and efficiently to the site, and therefore, it is necessary to consider the time dimension, the space dimension, and the material dimension, and efficient service can be provided only if service is available on a service day, and the service area covers the place where the charging device is located, and has spare parts (parts or tools for repair of the charging device). Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors.
For the non-emergency type charging equipment maintenance worksheets, determining that the dispatching strategy at least comprises a space dimension dispatching influence factor and a material dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions. It will be appreciated that for non-emergency types of repair worksheets, the space dimension and the material dimension need to be considered, and that the repair service can be provided as long as the service area covers the place where the charging device is located and has spare parts (parts or tools for repair of the charging device). Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors, and time dimension factors.
For an emergency type charging equipment inspection worksheet or charging equipment cleaning worksheet, determining that the dispatching policy at least comprises a time dimension dispatching influence factor and a space dimension dispatching influence factor, wherein the factor priority of the time dimension dispatching influence factor is higher than the factor priority of other dimension dispatching influence factors. It will be appreciated that for emergency type cleaning or inspection worksheets, rapid and efficient on-site processing is often required, and therefore, the time dimension and the space dimension need to be considered, and efficient service can only be provided on a service day, and the service area covers the charging equipment location. Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors, and material dimension factors.
For a non-emergency type charging equipment inspection worksheet or charging equipment cleaning worksheet, determining that the dispatching policy at least comprises a space dimension dispatching influence factor and a service dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions. It will be appreciated that for non-emergency type inspection or cleaning slips, the space dimension needs to be considered, and maintenance services can be provided by only covering the charging device location in the service area. Of course, the order policy in this case may also include other dimension factors, such as service dimension factors, skill dimension factors, time dimension factors, and material dimension factors.
As described before, the service party may be an organization or an entity (hereinafter referred to as a service provider) with service qualification, or may be an independent individual with qualification (professional engineer, self-service labor in the intelligent maintenance system of the charging device, or social labor). It can be understood that the intelligent maintenance system of the charging equipment has a plurality of service parties with different service fields and different service standards/qualities. How to quickly match the target service party meeting the current work order requirement among a plurality of service parties with different fields and different quality is a key link for realizing quick dispatch.
In the embodiment of the application, at least one round of server matching can be performed in the server pool according to the dispatch influencing factors and the factor priorities of the dispatch strategies, so that a target server pool is obtained.
It can be seen that, according to the method for generating the work order of the intelligent maintenance system of the charging equipment provided by the embodiment of the application, through the communication connection among the intelligent maintenance system of the charging equipment, the requesting party, the service party and the charging equipment, whether the charging equipment fails or not is determined by acquiring the state data of the charging equipment, and the work order processing is performed according to the processing rule agreed with the requesting party, including automatically generating the equipment maintenance work order or generating the equipment maintenance work order after confirming with the requesting party, so that the work order can be initiated at the first time when the charging equipment fails, and different dispatch strategies are determined for different service type work orders (cleaning order, maintenance order or inspection order) and different emergency type work orders (emergency work order or non-emergency work order), thereby performing the circle selection of the target service party according to the dispatch influencing factors and the factor priorities in the dispatch strategies, and realizing the purpose of rapidly determining the service party suitable for the work order and achieving the rapid dispatch.
Compared with the prior art, the intelligent maintenance system for the charging equipment integrates the data of the requesting party, the data of the service party and the data of the charging equipment, and can quickly generate the work order through the work order generation strategy and the order dispatching strategy, and can quickly match the target service party suitable for the work order, thereby realizing accurate order dispatching without searching or coordinating the service party in a wireless way, and being convenient and efficient.
Referring to fig. 5, a schematic structural diagram of a work order generating device of an intelligent maintenance system of a charging device according to an embodiment of the present application is shown. This battery charging outfit intelligent maintenance system work order generation device, battery charging outfit intelligent maintenance system is used for docking request side and service side, the device includes:
A charging device data obtaining unit 501, configured to obtain charging device information and charging device state data;
An anomaly determination unit 502, configured to compare the state data of the charging device with normal state information of the charging device, which is obtained in advance according to the charging device information, determine whether an anomaly occurs according to whether a comparison result exceeds a normal range, and determine anomaly identification information if the anomaly occurs;
A level determining unit 503, configured to determine an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
The work order generation unit 504 is configured to generate an equipment maintenance work order for an abnormality with a high abnormality severity level, and generate an equipment maintenance work order after verification for an abnormality with a low abnormality severity level or a high abnormality processing cost level.
In one implementation, the charging device data acquisition unit 501 is specifically configured to:
Monitoring the running state of the charging equipment in real time or periodically to acquire state data of the charging equipment; or the charging equipment state data monitored and forwarded by the charging equipment management system is obtained through connecting the charging equipment management system.
In one implementation, the method further comprises: the information relationship acquiring unit 505,
The method comprises the steps of acquiring normal state information of the charging equipment and fault processing rule information, and establishing a corresponding relation among a charging equipment identifier, the normal state information of the charging equipment and the fault processing rule information; the fault processing rule information comprises a corresponding relation between the abnormal identification information and an abnormal severity level and a corresponding relation between the abnormal identification information and an abnormal processing cost level.
In one implementation, the anomaly determination unit 502 is specifically configured to: analyzing the charging equipment identification in the charging equipment state data, searching charging equipment normal information corresponding to the charging equipment identification in the corresponding relation, and comparing the charging equipment state data with the charging equipment normal state information so as to determine the abnormal identification information;
In one implementation, the level determining unit 503 is specifically configured to: according to the charging equipment identification, fault processing rule information corresponding to the charging equipment identification is found in the corresponding relation, and according to the corresponding relation between the preset abnormal identification information and the abnormal severity level in the fault processing rule information or the corresponding relation between the preset abnormal identification information and the abnormal processing expense level, the abnormal severity level and/or the abnormal processing expense level corresponding to the abnormal identification information are determined.
In one implementation, the worksheet generating unit 504 is specifically configured to:
Generating work order information aiming at the charging equipment, wherein the work order information comprises a work order service type and a work order emergency type, the work order information comprises a charging equipment cleaning work order, a charging equipment inspection work order or a charging equipment maintenance work order according to the work order service type, and the work order information comprises an emergency type or a non-emergency type according to the work order emergency type.
In one implementation, the apparatus further comprises:
the work order dispatch unit 506 is configured to determine a dispatch policy corresponding to the equipment maintenance work order according to the work order service type and the work order emergency type, and select a target service party to dispatch the work order based on the dispatch policy.
In one implementation of the method, in one implementation,
The dispatch strategy is determined based on at least one dispatch influence factor and factor priority, wherein the multi-dimensional dispatch influence factor comprises at least one dispatch influence factor of at least one dimension of a space dimension, a material dimension, a skill dimension, a service dimension and a time dimension.
In one implementation, the worksheet dispatching unit 506 is specifically configured to:
for an emergency type charging equipment maintenance work order, determining that the order allocation policy at least comprises a time dimension order allocation influence factor, a space dimension order allocation influence factor and a material dimension order allocation influence factor, wherein the factor priority of the time dimension order allocation influence factor is higher than the factor priority of other dimensions;
For a non-emergency type charging equipment maintenance work order, determining that the order allocation policy at least comprises a space dimension order allocation influence factor and a material dimension order allocation influence factor, wherein the factor priority of the space dimension order allocation influence factor is higher than the factor priority of other dimensions;
For an emergency type charging equipment inspection worksheet or charging equipment cleaning worksheet, determining that the dispatching strategy at least comprises a time dimension dispatching influence factor and a space dimension dispatching influence factor, wherein the factor priority of the time dimension dispatching influence factor is higher than the factor priority of other dimension dispatching influence factors;
And for the non-emergency type charging equipment inspection worksheets or charging equipment cleaning worksheets, determining that the dispatching strategy at least comprises a space dimension dispatching influence factor and a service dimension dispatching influence factor, wherein the factor priority of the space dimension dispatching influence factor is higher than the factor priority of other dimensions.
An embodiment of the application also provides a storage medium having a computer program stored therein, wherein the computer program is arranged to perform the steps of any of the above-described embodiments of the method in a smart way when run.
Alternatively, in the present embodiment, the above-described storage medium may be configured to store a computer program for performing the steps of:
acquiring charging equipment information and charging equipment state data;
Comparing the state data of the charging equipment with normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether an abnormality occurs according to whether a comparison result exceeds a normal range, and determining abnormality identification information if the abnormality occurs;
determining an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
For the abnormality with high abnormality severity level, directly generating an equipment maintenance work order; and checking the abnormality with low abnormality severity level or high abnormality processing cost level to generate an equipment maintenance work order.
Alternatively, in the present embodiment, the storage medium may include, but is not limited to: a usb disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory RAM), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing a computer program.
An embodiment of the application also provides an electronic charging device comprising a memory having stored therein a computer program and a processor arranged to run the computer program to perform the steps of any of the method embodiments described above.
Optionally, the electronic charging device may further include a transmission charging device and an input/output charging device, where the transmission charging device is connected to the processor, and the input/output charging device is connected to the processor.
Alternatively, in the present embodiment, the above-described processor may be configured to execute the following steps by a computer program:
acquiring charging equipment information and charging equipment state data;
Comparing the state data of the charging equipment with normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether an abnormality occurs according to whether a comparison result exceeds a normal range, and determining abnormality identification information if the abnormality occurs;
determining an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
For the abnormality with high abnormality severity level, directly generating an equipment maintenance work order; and checking the abnormality with low abnormality severity level or high abnormality processing cost level to generate an equipment maintenance work order.
Alternatively, specific examples in this embodiment may refer to examples described in the foregoing embodiments and optional implementations, and this embodiment is not described herein.
The foregoing embodiment numbers of the present application are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments.
In the foregoing embodiments of the present application, the descriptions of the embodiments are emphasized, and for a portion of this disclosure that is not described in detail in this embodiment, reference is made to the related descriptions of other embodiments.
In the several embodiments provided in the present application, it should be understood that the disclosed technology may be implemented in other manners. The above-described embodiments of the apparatus are merely exemplary, and the division of the units, such as the division of the units, is merely a logical function division, and may be implemented in another manner, for example, multiple units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interfaces, units or modules, or may be in electrical or other forms.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or partly in the form of a software product, or all or part of the technical solution, which is stored in a storage medium, and includes several instructions for causing a computer charging device (which may be a personal computer, a server, a network charging device, or the like) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a usb disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The foregoing is merely a preferred embodiment of the present application and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the present application, which are intended to be comprehended within the scope of the present application.
Claims (10)
1. The utility model provides a charging equipment intelligent maintenance management system work order generation method which is characterized in that the charging equipment intelligent maintenance system is used for interfacing a requester and a service party, and the method comprises the following steps:
acquiring charging equipment information and charging equipment state data;
Comparing the state data of the charging equipment with normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether an abnormality occurs according to whether a comparison result exceeds a normal range, and determining abnormality identification information if the abnormality occurs;
determining an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
For the abnormality with high abnormality severity level, directly generating an equipment maintenance work order; and checking the abnormality with low abnormality severity level or high abnormality processing cost level to generate an equipment maintenance work order.
2. The method of claim 1, wherein obtaining charging device status data comprises:
Monitoring the running state of the charging equipment in real time or periodically to acquire state data of the charging equipment; or the charging equipment state data monitored and forwarded by the charging equipment management system is obtained through connecting the charging equipment management system.
3. The method as recited in claim 1, further comprising:
And acquiring the normal state information of the charging equipment and the fault processing rule information, and establishing a corresponding relation among a charging equipment identifier, the normal state information of the charging equipment and the fault processing rule information, wherein the fault processing rule information comprises a corresponding relation between the abnormal identifier information and an abnormal severity level and a corresponding relation between the abnormal identifier information and an abnormal processing cost level.
4. The method of claim 3, wherein said comparing said charging device status data with pre-acquired charging device normal status information comprises:
Analyzing the charging equipment identification in the charging equipment state data, searching charging equipment normal information corresponding to the charging equipment identification in the corresponding relation, and comparing the charging equipment state data with the charging equipment normal state information so as to determine the abnormal identification information.
5. A method according to claim 3, wherein said determining a preset corresponding abnormality severity level and/or abnormality handling cost level from said abnormality identification information comprises:
According to the charging equipment identification, fault processing rule information corresponding to the charging equipment identification is found in the corresponding relation, and according to the corresponding relation between the preset abnormal identification information and the abnormal severity level in the fault processing rule information and/or the corresponding relation between the preset abnormal identification information and the abnormal processing expense level, the abnormal severity level and/or the abnormal processing expense level corresponding to the abnormal identification information are determined.
6. The method of any of claims 1-5, wherein generating an equipment maintenance worksheet comprises:
Generating work order information aiming at the charging equipment, wherein the work order information comprises a work order service type and a work order emergency type, the work order service type comprises a charging equipment cleaning work order, a charging equipment inspection work order or a charging equipment maintenance work order, and the work order emergency type comprises an emergency type or a non-emergency type.
7. The method of claim 6, wherein the method further comprises:
determining a dispatch strategy corresponding to the equipment maintenance worksheet according to the worksheet service type and the worksheet emergency type, and determining a target service side to dispatch the worksheet according to the dispatch strategy; the dispatch strategy is determined based on at least one dispatch influence factor and factor priority, wherein the dispatch influence factor comprises at least one dispatch influence factor of at least one dimension of a space dimension, a material dimension, a skill dimension, a service dimension and a time dimension.
8. The utility model provides a charging equipment intelligent maintenance system work order generation device which characterized in that, charging equipment intelligent maintenance system is used for docking requester and service side, and the device includes:
The charging equipment data acquisition unit is used for acquiring charging equipment information and charging equipment state data;
The abnormality determining unit is used for comparing the state data of the charging equipment with the normal state information of the charging equipment, which is obtained in advance according to the information of the charging equipment, determining whether abnormality occurs according to whether the comparison result exceeds the normal range, and determining abnormality identification information if the abnormality occurs;
A level determining unit, configured to determine an abnormality severity level and/or an abnormality processing cost level corresponding to the abnormality identification information according to the abnormality identification information;
the work order generating unit is used for directly generating the equipment maintenance work order aiming at the abnormality with high abnormality severity level and generating the equipment maintenance work order after checking aiming at the abnormality with low abnormality severity level or high abnormality processing cost level.
9. A storage medium, characterized in that the storage medium has stored therein a computer program, wherein the computer program is arranged to perform the method of claims 1-7 when run.
10. An electronic charging device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to run the computer program to perform the method of claims 1-7.
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|---|---|---|---|
| CN202410154476.4A CN118195575A (en) | 2024-02-02 | 2024-02-02 | Charging equipment intelligent maintenance system work order generation method and device, medium and charging equipment |
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| CN202410154476.4A CN118195575A (en) | 2024-02-02 | 2024-02-02 | Charging equipment intelligent maintenance system work order generation method and device, medium and charging equipment |
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