CN117808553A

CN117808553A - Order management method, order management device, electronic equipment and storage medium

Info

Publication number: CN117808553A
Application number: CN202311864594.6A
Authority: CN
Inventors: 丁萌; 孙琼巍; 崔甜; 房健; 谢若晨; 金永波; 东昊正; 孙美玲
Original assignee: China Travelsky Technology Co Ltd
Current assignee: China Travelsky Technology Co Ltd
Priority date: 2023-12-29
Filing date: 2023-12-29
Publication date: 2024-04-02

Abstract

The present disclosure provides an order management method, an order management device, an electronic device and a storage medium, wherein first, baggage reservation record items are respectively extracted from PNR, ET ticket and EMD ticket of a passenger; further determining a baggage following result by comparing baggage reservation entries of the PNR, ET ticket and EMD ticket; and further managing the baggage product order of the passenger according to the baggage following result. In the method, the luggage following result is determined by comparing the luggage preset record items in the PNR ticket, the ET ticket and the EMD ticket of the passenger, so that corresponding guarantee processing is carried out on the luggage product order of the passenger, such as updating the order or unsubscribing the prepaid luggage product, the automation process of the passenger order is guaranteed, the probability of complaint caused by the system problem is reduced, and the cost of manual support is reduced.

Description

Order management method, order management device, electronic equipment and storage medium

Technical Field

The present disclosure relates to the technical field of civil aviation electronic commerce and passenger services, and more particularly, to an order management method, an order management device, an electronic device, and a storage medium.

Background

At present, the flight closely related additional services are becoming of great interest by virtue of its extended economic value. Additional service products have become increasingly the main stream of demand products in people's trips, and more than half of passenger carriers are involved throughout the world. When the ticket journey is changed, the prepaid baggage products associated with the ticket journey are automatically changed in the PSS system (passenger service system).

In reality, this altered behavior is not 100% successful, and it is often the case that the EMD (Electronic Miscellaneous Document, electronic omnirange) ticket fails to follow. If the EMD ticket is not recognized in time in order data and the product order is not updated in time, the problem that the passenger forgets to process the EMD can occur.

Disclosure of Invention

In view of the above, in order to solve the above problems, the disclosure provides an order management method, an apparatus, an electronic device, and a storage medium, and the technical scheme is as follows:

an order management method, the order management method comprising:

extracting baggage reservation entries from the passenger's PNR, ET and EMD tickets, respectively;

determining a baggage following result by comparing baggage predetermined record items of the PNR, the ET ticket, and the EMD ticket;

and managing the baggage product order of the passenger according to the baggage following result.

Preferably, the extracting baggage claim record items from the PNR, ET and EMD tickets of the passenger respectively includes:

receiving a message notification, the message notification information being generated upon monitoring a passenger ticket change operation; extracting baggage claim entries from the PNR, the ET ticket, and the EMD ticket, respectively, based on the messaging notification; or,

and responding to the order synchronization instruction of the passenger, and respectively extracting a baggage reservation record item from the PNR, the ET ticket and the EMD ticket.

determining an ET ticket number according to the ticket state;

and respectively extracting a baggage reservation record item from the PNR, the ET ticket and the EMD ticket according to the ET ticket number.

Preferably, the determining the ET ticket number according to the ticket status includes:

and under the condition that the ticket state is not changed, acquiring the ET ticket number in the baggage product order.

under the condition that the passenger ticket state is changed, acquiring an ET ticket number in the baggage product order, and searching a new ET ticket number according to the acquired ET ticket number;

correspondingly, the extracting the baggage reservation record items from the PNR, the ET ticket and the EMD ticket according to the ET ticket number respectively comprises:

and extracting the luggage reservation record items from the PNR, the new ET ticket and the EMD ticket according to the new ET ticket number.

Preferably, the managing the baggage product order of the passenger according to the baggage following result includes:

under the condition that the following result of the baggage is that the following fails, carrying out product unsubscribing on the baggage product order;

and updating the luggage reservation record item, the flight information and the ET ticket information in the luggage product order when the luggage following result is successful following.

An order management device, the order management device comprising:

the extraction module is used for extracting the luggage reservation record items from the PNR ticket, the ET ticket and the EMD ticket of the passenger respectively;

a comparison module for determining a baggage following result by comparing baggage predetermined record items of the PNR, the ET ticket, and the EMD ticket;

and the management module is used for managing the baggage product order of the passenger according to the baggage following result.

Preferably, the extraction module is specifically configured to:

An electronic device, the electronic device comprising: at least one memory and at least one processor; the memory stores an application program, and the processor calls the application program stored in the memory, wherein the application program is used for realizing the order management method.

A storage medium storing computer program code which when executed implements the order management method.

Compared with the prior art, the beneficial effects that this disclosure realized are:

Drawings

The above and other features, advantages, and aspects of embodiments of the present disclosure will become more apparent by reference to the following detailed description when taken in conjunction with the accompanying drawings. The same or similar reference numbers will be used throughout the drawings to refer to the same or like elements. It should be understood that the figures are schematic and that elements and components are not necessarily drawn to scale.

FIG. 1 is a method flow diagram of an order management method provided by an embodiment of the present disclosure;

FIG. 2 is a partial method flow diagram of an order management method provided by an embodiment of the present disclosure;

fig. 3 is a schematic structural diagram of an order management device according to an embodiment of the disclosure;

fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the disclosure.

Detailed Description

Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present disclosure have been shown in the accompanying drawings, it is to be understood that the present disclosure may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but are provided to provide a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are for illustration purposes only and are not intended to limit the scope of the present disclosure.

The term "including" and variations thereof as used herein are intended to be open-ended, i.e., including, but not limited to. The term "based on" is based at least in part on. The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments. Related definitions of other terms will be given in the description below.

It should be noted that the terms "first," "second," and the like in this disclosure are merely used to distinguish between different devices, modules, or units and are not used to define an order or interdependence of functions performed by the devices, modules, or units.

It should be noted that references to "one", "a plurality" and "a plurality" in this disclosure are intended to be illustrative rather than limiting, and those of ordinary skill in the art will appreciate that "one or more" is intended to be understood as "one or more" unless the context clearly indicates otherwise.

For ease of understanding the present disclosure, the following first describes related concepts to which the present disclosure relates:

1) ET (electronic ticket ) ticket: refers to an electronic ticket for a ticket.

2) EMD (electronic muzzle bill, electronic Miscellaneous Document) ticket: electronic ticket for electronic bill adding service.

3) PSS system: english is called Passenger Service System, chinese is called airline passenger service system, including booking system and departure system. Domestic airlines are typically hosted by and served by a central airline.

4) PNR (Passenger Name Record ): i.e. the order in the PSS system.

5) Cabin, etc.: refers to the physical layout cabin of an aircraft, and generally includes economy, service, first class, and the like.

6) Additional services-refers to additional services beyond traditional services, and in particular herein to services provided by airlines to consumers other than passenger transportation.

7) Flight close association: additional services related to the flight density are pre-paid seats, alternate lifts, heavy/pre-paid baggage, reservation/change fees, etc. The prepaid baggage product in this disclosure is a flight-closely related service.

8) The EMD ticket follows: when the ticket is changed, the PSS system can realize automatic change of the prepaid baggage, and the action of the automatic change is called EMD ticket following. If the EMD ticket fails to automatically follow, the EMD ticket is regarded as the EMD following failure.

9) And (5) ticket replacement: after the passenger ticket is changed, the ET ticket number is changed, and a new ET ticket number is generated.

The present inventors have studied to solve the problems of the prior art, and found that the main reason for the above problems is:

1) The order data is not monitored and synchronized with the latest ticket state, so that the update of the order data is not timely; the changes in ET ticket and EMD ticket, the order data cannot be monitored in time, and the changes cannot be known because the system will not further process the order data.

2) For the scene of EMD product following failure, the logic of automatic processing is missing to ensure the passenger ticket: the order data can monitor ticket information, can identify the following condition of the EMD product, and can further guarantee the following condition according to the actual following condition.

Therefore, in order to solve the problems of the prior art, the disclosure provides an order management method, an order management device, an electronic device and a storage medium. The guarantee functions of the orders include, but are not limited to, order update, automatic unsubscribe of the baggage product orders and exception handling, and by introducing the guarantee mechanism, the automatic process of the passenger orders is guaranteed, the probability of customer complaints due to system problems is reduced, and the cost of manual support is reduced.

Referring to fig. 1, fig. 1 is a method flowchart of an order management method according to an embodiment of the disclosure. As shown in fig. 1, the order management method includes the steps of:

s10, extracting baggage reservation record items from PNR, ET and EMD tickets of the passenger respectively.

In the embodiment of the disclosure, before the baggage reservation record item is extracted from the PNR, ET and EMD tickets of the passenger, the authenticity and the integrity of the data can be ensured by updating order data, on one hand, the latest PNR, ET and EMD tickets can be obtained by means of message notification, and on the other hand, the latest PNR, ET and EMD tickets can be obtained by actively initiating synchronization.

In a specific implementation process, the step S10 "extracting the baggage reservation record item from the PNR, ET and EMD tickets of the passenger respectively" may be the following steps:

receiving a message notification, wherein the message notification information is generated when a passenger ticket change operation of a passenger is monitored; extracting baggage claim entries from the PNR, ET and EMD tickets based on the messaging notification, respectively; or,

and responding to the order synchronization instruction of the passenger, and respectively extracting the baggage reservation record items from the PNR ticket, the ET ticket and the EMD ticket.

In the embodiment of the disclosure, a message notification component may be provided, where the message notification component may output the change information of the ET ticket in an active notification or passive acquisition manner, and based on the message notification, may acquire the latest order data.

In some scenarios, the passenger changes the ticket, which can change the original ticket in any channel, the flight information, the ticket information and the baggage following condition are changed, and the PSS system optionally performs EMD ticket following, but may fail. If the baggage is successfully followed, the follow-up mark is A on the EMD ticket; if the baggage fails to follow, the EMD ticket is marked as disassociated.

After the passenger changes the passenger ticket, the latest flight information, passenger ticket information and luggage following condition trigger a message notification component, the message notification component outputs a message notification, records key fields and forms a data message for pushing.

Thus, in the embodiment of the disclosure, after receiving the message notification, the latest PNR, ET ticket and EMD ticket may be obtained from the data packet, and further the baggage reservation record item may be extracted therefrom, and the corresponding field in the baggage product order may be updated.

In other situations, the passenger actively initiates order synchronization, actively inquires PNR and ticket and baggage service information, i.e. when an order synchronization instruction of the passenger is obtained, the passenger can actively inquire the message notification component to obtain the latest order data.

After the passenger changes the ticket, the passenger flight information, the passenger information and the baggage following situation are changed, and the PSS system optionally carries out EMD ticket following, but may fail. If the baggage is successfully followed, the follow-up mark is A on the EMD ticket; if the baggage fails to follow, the EMD ticket is marked as disassociated.

Thus, in the embodiment of the disclosure, after the latest order number pushed by the message notification component in the data message is obtained, the latest PNR, ET ticket and EMD ticket can be obtained therefrom, further the baggage reservation record item is extracted therefrom, and the corresponding field in the baggage product order is updated.

Based on this, in the embodiment of the disclosure, the authenticity and integrity of the data can be ensured by updating the order data in a passive or active manner, so that the baggage following result is determined according to the extracted baggage reservation record item, and the EMD ticket following result of the PSS system is not relied on, so that different guarantee treatments are performed on the baggage product order of the passenger.

In addition, in the specific implementation process, step S10 "extract the baggage reservation record item from the PNR, ET and EMD tickets of the passenger respectively" may be the following steps, and the method flowchart is shown in fig. 2:

s101, determining the ET ticket number according to the ticket state.

In the embodiment of the disclosure, the ticket state includes two states of a change-out state and a non-change-out state of the ticket. Under the condition that the ticket state is not changed, the ET ticket number can be obtained from the luggage product order; under the condition that the passenger ticket state is changed, because a new ET ticket exists, the ET ticket number needs to be acquired from a baggage product order, the acquired ET ticket number is an old ET ticket number, and further, the new ET ticket number of the new ET ticket is searched based on the old ET ticket number.

S102, extracting the baggage reservation record items from the PNR ticket, the ET ticket and the EMD ticket according to the ET ticket number.

In the embodiment of the disclosure, when the ticket status is not changed, the baggage reservation record item may be respectively extracted from the PNR, ET ticket and EMD ticket according to the acquired ET ticket number.

In addition, when the ticket state is a change, a new ET ticket exists, and the baggage reservation record items can be respectively extracted from the PNR, the new ET ticket and the EMD ticket according to the new ET ticket number.

It should be noted that the baggage item may include information about the flight, such as journey, flight number, cabin, date, etc.

S20, determining a baggage following result by comparing baggage preset record items of PNR, ET ticket and EMD ticket.

In the embodiment of the disclosure, comparing the baggage reservation record items of the PNR, ET ticket and EMD ticket, if the baggage reservation record items of the three are the same, determining that the baggage following result is successful, otherwise, if the baggage reservation record items of any two of the three are different, or the baggage reservation record items of the three are the same, determining that the baggage following result is failed.

S30, managing the baggage product order of the passenger according to the baggage following result.

In the embodiment of the disclosure, the baggage product order of the passenger can be ensured and managed according to the baggage following result. Under the condition that the following result of the baggage is that the following fails, carrying out product unsubscribing on the baggage product order; in case the baggage following result is that the following is successful, the baggage reservation record item, the flight information and the ET ticket information in the baggage product order are updated.

To facilitate an understanding of the disclosed embodiments, a specific implementation of the disclosure is described below in three scenario embodiments.

Scene embodiment one: the passenger ticket is changed involuntarily (the passenger ticket is not changed), the prepaid baggage product is not successful, and the baggage product order is automatically contracted.

The precondition is that: passenger a subscribes to a 2023, 12 months, 13 days, south-to-Shenyang, airline X, Y cabin tickets, ET ticket order number 2023, 8, ET ticket number: 000*********7. After the ticket is issued, the passenger purchases a 5KG prepaid luggage product for the current flight, and EMD ticket number: 000 x 8 x, the order number of the baggage claim order 2023 x 0. Due to airline planning adjustments, the passenger's original flights are unprotected onto the new flight Z. The passenger ticket information is changed, and the PSS system triggers the EMD ticket to follow, but the EMD ticket is not successfully followed.

Step 1): due to the airline schedule adjustment, the original flight changes flights to the new flight Z. The message notification component pushes the changed ticket information (new flight number, ET ticket number).

Step 2): because the change is only the flight number change, the ticket is not changed, and the baggage cannot follow at the moment according to the PSS system bottom layer configuration. The PSS system disconnects the EMD ticket from the ET ticket without further processing.

Step 3): after receiving the changed ticket information notified by the message, according to the ET ticket number (ET ticket number: 000: 7) recorded in the baggage product order, extracting an ASVC item of the prepaid baggage product with the action code HI in the corresponding PNR, where the ASVC item is a baggage reservation record item, and the ASVC item is an SSR ASVC XX HI1 nkgshhe X15 DEC 23C/0 AA/PDBG/1PC CNY260BT001A/a/P1, and correspondingly, a baggage reservation record item in an ET ticket and an EMD ticket may also be extracted.

Step 4): comparing whether the baggage claim entries in the leg, flight number, flight date, flight position and ET ticket (ET ticket number: 000: 7) and the EMD ticket (EMD ticket number: 000: 8) on the ASVC entry are identical.

Step 5): comparison results: the leg information on the ET ticket is a new flight Z, the leg information in the ASVC item in the EMD ticket and the PNR is an original flight X, and the comparison results are inconsistent. Therefore, the PSS system is judged to automatically change the baggage to be unsuccessful, and the baggage following result is a following failure.

Step 6): and (3) guaranteeing: the latest EMD ticket status (EMD ticket number: 000: 8) is obtained as OPNE FOR USE (i.e., in an undeveloped, refundable state). Since the EMD ticket cannot be normally used on the new flight after the change, the automatic refund process is performed on the baggage product order with the order number 2023 and 0, which guarantees the rights and interests of the passengers.

Scene embodiment two: the passenger ticket is changed involuntarily (the passenger ticket is not changed), the prepaid baggage product is successfully followed, and the baggage product order is automatically updated.

The precondition is that: passenger a subscribes to a 2023, 12 months, 13 days, south Beijing-Shenyang, airline flights X, Y cabin tickets, ET ticket order numbers 2023, 8, ET ticket numbers: 000*********7. After the ticket is issued, the passenger purchases a 5KG prepaid luggage product for the current flight, and EMD ticket number: 000 x 8 x, the order number of the baggage claim order 2023 x 0. Due to airline planning adjustments, the passenger's original flights are unprotected onto the new flight Z. The passenger ticket information is changed, and the PSS system triggers the EMD ticket to follow and the follow is successful.

Step 2): because the change is only the flight number change, the ticket is not changed, and the baggage can be followed at the moment according to the configuration of the PSS system bottom layer. The PSS system will automatically alter PNR and EMD ticket information (following success).

Step 3): after receiving the changed ticket information notified by the message, according to the ET ticket number (ET ticket number: 000: 7) recorded in the baggage product order, extracting an ASVC item of the prepaid baggage product with the action code HI in the corresponding PNR, where the ASVC item is a baggage reservation record item, and the ASVC is an SSRASVC XX HI1 nkgshhe Z M15DEC 23C/0 AA/PDBG/1PC CNY260BT001A/a/P1, and correspondingly, a baggage reservation record item in an ET ticket and an EMD ticket may also be extracted.

Step 5): comparison result: is completely consistent. The PSS system automatically alters the baggage success, i.e., row Li Gensui success.

Step 6): and (3) guaranteeing: update the following information in the baggage product order (order number 2023:

a) The ASVC content corresponding to the luggage which is successfully followed is recorded in the order and updated to SSR ASVC XX HI1 NKGHE Z W15DEC 23C/0 AA/PDBG/1PC CNY260 BT001A/A/P1.

b) The flight information associated with the product recorded in the order:

recording navigation section related information of a rider: PNR code, flight number (new flight Z), departure date (2023, 12, 13), arrival date (2023, 12, 13), origin airport (NKG), arrival airport (SHE), market party (XX), carrier (XX), bunk (M), etc.

The ticket number of the ET ticket associated with the product and the Coupon state of the ET ticket are recorded.

Scene embodiment three: the passenger ticket is changed voluntarily (the passenger ticket is changed), the prepaid baggage product is not successful, and the baggage product order is automatically contracted.

The precondition is that: passenger a subscribes to a 2023, 12 months, 13 days, south Beijing-Shenyang, airline flights X, Y cabin tickets, ET ticket order numbers 2023, 8, ET ticket numbers: 000*********7. After the ticket is issued, the passenger purchases a 5KG prepaid luggage product for the current flight, and EMD ticket number: 000 x 8 x, order number 2023 x 0 of the baggage claim order. The passenger personal reasons, voluntarily compensating the price and upgrading to C cabin, so that the operation of changing and opening the passenger ticket is carried out on the website, the original passenger ticket leg is changed to OPEN, a new PNR is generated, and the new passenger ticket of the C cabin is re-issued, and the number of the new ET ticket is as follows: 000*********9. The passenger ticket information is changed, and the PSS system triggers the EMD ticket to follow, but the EMD ticket is not successfully followed.

Step 1): and changing the passenger ticket due to the passenger, and lifting the travel of the original M cabin to be C cabin. The message notification component pushes the changed ticket information (new flight number, new ET ticket number, original ET ticket number).

Step 2): the passenger ticket is exchanged due to the cabin lifting operation of the passenger, a new ET ticket is generated, and the luggage cannot follow at the moment according to the PSS system bottom layer configuration. The PSS system disconnects the EMD ticket from the ET ticket without further processing.

Step 3): after receiving the changed ticket information notified by the message,

as passenger ticket is switched out due to passenger ticket lifting operation, a new ET ticket is generated, the new ET ticket number is required to be searched according to the ET ticket number (ET ticket number: 000: 7) recorded in the baggage product order, and an ASVC item of prepaid baggage with an action code of HI in the corresponding PNR is searched according to the new ET ticket number (new ET ticket number: 000: 9), wherein the ASVC item is a baggage reservation record item, and the ASVC item is ssrasc XX HI1 NKGSHE Z W15DEC 23C/0 AA/PDBG/1PC CNY260BT001A/a/P1, and accordingly, the baggage reservation record items in the ET ticket and the EMD ticket can also be extracted.

Step 4): comparing whether the baggage claim entries in the leg, flight number, flight date, flight position and new ET ticket (ET ticket number: 000: 7) and the EMD ticket (EMD ticket number: 000: 8) on the ASVC entry are identical.

Step 5): comparison results: the bunk (W-bin) in the ASVC entry is not consistent with the bunk (C-bin) on the new ET face. Therefore, the PSS is judged to automatically change the baggage not to succeed, and the baggage following result is a following failure.

Step 6): and (3) guaranteeing: the latest EMD face status (EMD ticket number: 000: 8) is obtained as OPNE FOR USE. Since the EMD ticket cannot be normally used on the new flight after the change, the automatic refund process is performed on the baggage product order with the order number 2023 and 0, which guarantees the rights and interests of the passengers.

Through the description, the order management method provided by the disclosure can change the guarantee problem of the prepaid luggage product by the passenger ticket, improve the guarantee rate and reduce the risk of missing the prepaid luggage order. On one hand, the method ensures the timely update of order data after passenger ticket change, on the other hand, improves the unsubscribing conversion rate of prepaid baggage products, reduces the waste of prepaid baggage products, and on the other hand, automatically updates and unsubscribes baggage product orders.

It is noted that the flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The names of messages or information interacted between the various devices in the embodiments of the present disclosure are for illustrative purposes only and are not intended to limit the scope of such messages or information.

Although operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. In certain circumstances, multitasking and parallel processing may be advantageous.

It should be understood that the various steps recited in the method embodiments of the present disclosure may be performed in a different order and/or performed in parallel. Furthermore, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the present disclosure is not limited in this respect.

Computer program code for carrying out operations of the present disclosure may be written in one or more programming languages, including, but not limited to, an object oriented programming language such as Java, smalltalk, C ++ and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider).

Based on the order method provided in the foregoing embodiment, an embodiment of the disclosure correspondingly provides a device for executing the order management method, where a schematic structural diagram of the device is shown in fig. 3, and the device includes:

an extracting module 10 for extracting baggage predetermined record items from PNR, ET and EMD tickets of a passenger, respectively;

a comparison module 20 for determining a baggage following result by comparing baggage predetermined record items of PNR, ET ticket and EMD ticket;

and a management module 30 for managing the passenger's baggage product order according to the baggage following result.

Optionally, the extraction module 10 is specifically configured to:

determining an ET ticket number according to the ticket state; and extracting the baggage reservation record items from the PNR ticket, the ET ticket and the EMD ticket according to the ET ticket number.

Optionally, the extracting module 10 is configured to determine the ET ticket number according to the ticket status, and specifically is configured to:

under the condition that the ticket state is a change, acquiring an ET ticket number in a baggage product order, and searching a new ET ticket number according to the acquired ET ticket number;

correspondingly, the comparison module 20 is specifically configured to:

optionally, the management module 30 is specifically configured to:

under the condition that the following result of the baggage is that the following fails, carrying out product unsubscribing on the baggage product order; in case the baggage following result is that the following is successful, the baggage reservation record item, the flight information and the ET ticket information in the baggage product order are updated.

It should be noted that, in the embodiment of the present disclosure, the refinement functions of the extracting module 10, the comparing module 20, and the managing module 30 may refer to the corresponding disclosure portions of the embodiment of the order management method, and are not described herein.

The functions described above herein may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: a Field Programmable Gate Array (FPGA), an Application Specific Integrated Circuit (ASIC), an Application Specific Standard Product (ASSP), a system on a chip (SOC), a Complex Programmable Logic Device (CPLD), and the like.

Based on the order management method provided in the foregoing embodiment, an embodiment of the present disclosure further provides an electronic device, where the electronic device includes: at least one memory and at least one processor; the memory stores an application program, and the processor calls the application program stored in the memory, wherein the application program is used for realizing an order management method.

Referring now to fig. 4, a schematic diagram of an electronic device 400 suitable for use in implementing embodiments of the present disclosure is shown. The terminal devices in the embodiments of the present disclosure may include, but are not limited to, mobile terminals such as mobile phones, notebook computers, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), in-vehicle terminals (e.g., in-vehicle navigation terminals), and the like, and stationary terminals such as digital TVs, desktop computers, and the like. The electronic device shown in fig. 4 is merely an example and should not be construed to limit the functionality and scope of use of the disclosed embodiments.

As shown in fig. 4, the electronic device 400 may include a processing means (e.g., a central processing unit, a graphics processor, etc.) 401, which may perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 402 or a program loaded from a storage means 409 into a Random Access Memory (RAM) 403. In the RAM403, various programs and data necessary for the operation of the electronic device 400 are also stored. The processing device 401, the ROM402, and the RAM403 are connected to each other by a bus 404. An input/output (I/O) interface 405 is also connected to bus 404.

In general, the following devices may be connected to the I/O interface 405: input devices 406 including, for example, a touch screen, touchpad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; an output device 407 including, for example, a Liquid Crystal Display (LCD), a speaker, a vibrator, and the like; storage 408 including, for example, magnetic tape, hard disk, etc.; and a communication device 409. The communication means 409 may allow the electronic device 400 to communicate with other devices wirelessly or by wire to exchange data. While fig. 4 shows an electronic device 400 having various means, it is to be understood that not all of the illustrated means are required to be implemented or provided. More or fewer devices may be implemented or provided instead.

Based on the order management method provided in the foregoing embodiment, an embodiment of the disclosure further provides a storage medium, where the storage medium stores computer program code, and the computer program code implements the order management method when executed.

In the context of this disclosure, a storage medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The storage medium may be a machine-readable signal medium or a machine-readable storage medium. The storage medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

It should be noted that the storage medium described in the present disclosure may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this disclosure, a computer-readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present disclosure, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any storage medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a storage medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, fiber optic cables, RF (radio frequency), and the like, or any suitable combination of the foregoing.

The storage medium may be contained in the electronic device; or may exist alone without being incorporated into the electronic device.

According to one or more embodiments of the present disclosure, there is provided an order management method including:

determining a baggage following result by comparing baggage reservation entries of the PNR, ET ticket and EMD ticket;

According to one or more embodiments of the present disclosure, there is provided an order management method of extracting baggage claim entries from a passenger's PNR, ET ticket, and EMD ticket, respectively, comprising:

determining an ET ticket number according to the ticket state;

and extracting the baggage reservation record items from the PNR ticket, the ET ticket and the EMD ticket according to the ET ticket number.

According to one or more embodiments of the present disclosure, there is provided an order management method, which determines an ET ticket number according to a ticket status, including:

correspondingly, extracting baggage claim record items from the PNR ticket, the ET ticket and the EMD ticket according to the ET ticket number respectively comprises the following steps:

and extracting the baggage reservation record items from the PNR ticket, the new ET ticket and the EMD ticket according to the new ET ticket number.

According to one or more embodiments of the present disclosure, there is provided an order management method of managing a baggage product order of a traveler according to a baggage following result, including:

in case the baggage following result is that the following is successful, the baggage reservation record item, the flight information and the ET ticket information in the baggage product order are updated.

According to one or more embodiments of the present disclosure, there is provided an order management apparatus including:

the comparison module is used for determining a luggage following result by comparing luggage preset record items of PNR, ET ticket and EMD ticket;

According to one or more embodiments of the present disclosure, there is provided an order management device, an extraction module, specifically configured to:

According to one or more embodiments of the present disclosure, there is provided an electronic device including: at least one memory and at least one processor; the memory stores an application program, and the processor calls the application program stored in the memory, wherein the application program is used for realizing an order management method.

According to one or more embodiments of the present disclosure, there is provided a storage medium storing computer program code which, when executed, implements an order management method.

Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are example forms of implementing the claims.

While several specific implementation details are included in the above discussion, these should not be construed as limiting the scope of the disclosure. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.

The foregoing description is only of the preferred embodiments of the present disclosure and description of the principles of the technology being employed. It will be appreciated by persons skilled in the art that the scope of the disclosure referred to in this disclosure is not limited to the specific combinations of features described above, but also covers other embodiments which may be formed by any combination of features described above or equivalents thereof without departing from the spirit of the disclosure. Such as those described above, are mutually substituted with the technical features having similar functions disclosed in the present disclosure (but not limited thereto).

Claims

1. An order management method, characterized in that the order management method comprises:

2. The order management method of claim 1, wherein the extracting baggage claim records from the passenger's PNR, ET and EMD tickets, respectively, comprises:

3. The order management method of claim 1, wherein the extracting baggage claim records from the passenger's PNR, ET and EMD tickets, respectively, comprises:

determining an ET ticket number according to the ticket state;

4. A method of order management as claimed in claim 3, wherein said determining ET ticket number based on ticket status comprises:

5. A method of order management as claimed in claim 3, wherein said determining ET ticket number based on ticket status comprises:

6. The order management method according to claim 1, wherein said managing the baggage product order of the traveler according to the baggage following result comprises:

7. An order management device, characterized in that the order management device comprises:

8. The order management device of claim 7, wherein the extraction module is specifically configured to:

9. An electronic device, the electronic device comprising: at least one memory and at least one processor; the memory stores an application program, and the processor invokes the application program stored in the memory, the application program being configured to implement the order management method of any one of claims 1 to 6.

10. A storage medium storing computer program code which when executed implements the order management method of any of claims 1-6.