CN117635117A - Information system operation maintenance service system - Google Patents

Information system operation maintenance service system Download PDF

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Publication number
CN117635117A
CN117635117A CN202311623932.7A CN202311623932A CN117635117A CN 117635117 A CN117635117 A CN 117635117A CN 202311623932 A CN202311623932 A CN 202311623932A CN 117635117 A CN117635117 A CN 117635117A
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China
Prior art keywords
information
fault
unit
module
assembly
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CN202311623932.7A
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Chinese (zh)
Inventor
刘永池
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Hangzhou Youbaishun Technology Co ltd
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Hangzhou Youbaishun Technology Co ltd
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Priority to CN202311623932.7A priority Critical patent/CN117635117A/en
Publication of CN117635117A publication Critical patent/CN117635117A/en
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Abstract

The invention relates to the field of information technology processing equipment, in particular to an information system operation maintenance service system, which is characterized in that common fault information of information equipment and corresponding solutions are obtained on a network through a fault feature library, operation data of the information equipment are collected through a fault detection module to judge whether the information equipment is in a fault state, the operation data are searched in the fault feature library through a search module to obtain a corresponding processing scheme for processing problems, a display module displays the processing scheme, an unknown fault detection module is used for setting the processing scheme as the unknown fault state when the processing scheme is not searched, at the moment, in order to save time of operators, the working efficiency is improved, a camera module and a detection interface are driven to carry out primary detection on the position of the information equipment, and the processing personnel can initially confirm the problems through a notification module to carry corresponding tools to go to the information equipment for processing, so that the working efficiency is improved.

Description

Information system operation maintenance service system
Technical Field
The invention relates to the field of information technology processing equipment, in particular to an information system operation maintenance service system.
Background
The information technology is developed in China, and the information system is operated and maintained, so that the information system is taken as a work covering various responsibilities of network management post for managing a network communication system (including a local area network and a wide area network), network equipment and the like in the information system, system management post for daily maintenance and management of the information system, machine room management post for daily management of a machine room, client maintenance post for client computers, terminal equipment operation and maintenance, inspection, fault maintenance and the like.
And often put a lot of equipment in a very big place in the computer lab in a concentrated way, after the unusual, maintainer goes to maintenance equipment and confirms the problem and returns to obtain corresponding instrument and repair again can reduce maintenance efficiency, influences information equipment's normal use.
Disclosure of Invention
The invention aims to provide an information system operation maintenance service system, which aims to improve the working efficiency.
In order to achieve the above purpose, the invention provides an information system operation maintenance service system, which comprises a fault feature library, a fault detection module, a retrieval module, a display module, an unknown fault detection module and a notification module, wherein the fault feature library, the fault detection module, the retrieval module, the display module, the unknown fault detection module and the notification module are sequentially connected;
the fault feature library is used for storing fault information of the information equipment and a corresponding processing scheme;
the fault detection module acquires information equipment data and judges whether the information equipment data is in a fault state or not;
the retrieval module is used for retrieving the processing scheme from the fault feature library when the information equipment is in a fault state;
the display module is used for displaying the processing scheme;
the unknown fault detection module is used for driving the camera module and the detection interface to perform preliminary detection on the position of the information equipment when the processing scheme is not searched;
and the notification module is used for notifying the staff to go to the process based on the preliminary detection result.
The fault feature library comprises an acquisition unit, an updating unit and a label unit, wherein the acquisition unit, the updating unit and the label unit are sequentially connected, the acquisition unit is used for acquiring fault information and data of corresponding solutions on a network, the updating unit can update the data every other corresponding time period, and the label unit is used for establishing labels based on the fault information.
The retrieval module comprises a fault feature acquisition unit, a matching unit and a recommending unit, wherein the fault feature acquisition unit, the matching unit and the recommending unit are sequentially connected, the fault feature acquisition unit is used for acquiring detected fault state information, the matching unit is used for matching the fault information in the fault feature library based on the fault state information, and the recommending unit is used for pushing a processing scheme based on the fault information.
The unknown fault detection module comprises a judging unit, an information acquisition unit and a storage unit, wherein the judging unit is used for driving the information acquisition unit to move to the information equipment when judging the unknown fault, the information acquisition unit is used for carrying out data acquisition on the information equipment to obtain acquisition data, and the storage unit is used for storing the acquisition data.
The judging unit comprises a judging subunit, a positioning unit and a driving unit, wherein the judging subunit is used for judging whether the information equipment is unknown or not, and the positioning unit is used for positioning the information equipment when the information equipment is unknown and then driving the information acquisition unit to move to the information equipment through the driving unit.
The information acquisition unit comprises a moving assembly, a supporting assembly, a position adjusting assembly, a camera shooting assembly and an access assembly, wherein the supporting assembly comprises a supporting seat and a supporting frame, the supporting seat is fixedly connected with the supporting frame and is positioned at the bottom of the supporting frame, the moving assembly is arranged at the bottom of the supporting seat, the position adjusting assembly is arranged on the supporting frame, the camera shooting assembly is arranged on the position adjusting assembly, and the access assembly is arranged at one side of the camera shooting assembly.
The movable assembly comprises a movable wheel, a control motor and a controller, wherein the control motor is fixed at the bottom of the supporting seat, and the movable wheel is fixedly connected with the output end of the control motor and is positioned at one side of the output end.
The position adjusting assembly comprises a lifting air cylinder, a lifting plate, a screw motor, a moving block and a supporting table, wherein the searching and lifting air cylinder is fixed on the supporting frame, the lifting plate is connected with the output end of the lifting air cylinder, the screw motor is fixedly connected with the lifting plate and is positioned on one side of the lifting plate, the moving block is in sliding connection with the lifting plate and is in threaded connection with the screw of the screw motor, and the supporting table is arranged on the moving block.
According to the information system operation maintenance service system, common fault information of information equipment and corresponding solutions can be obtained on a network through the fault feature library, particularly, a crawler mode can be adopted for collection, then the fault detection module can be connected with the information equipment in a machine room to collect operation data of the information equipment so as to judge whether the information equipment is in a fault state, then the operation data can be searched in the fault feature library through the search module to obtain a corresponding processing scheme for processing problems, then the display module can display the processing scheme to a processing person so as to be convenient for the processing person to check, the unknown fault detection module is used for setting the processing scheme as the unknown fault state when the processing scheme is not searched, at the moment, in order to save time of an operator, the imaging module and the detection interface can be driven to carry out preliminary detection on the position of the information equipment, and then the processing person can carry out preliminary confirmation on the problems through the notification module so as to carry corresponding tools to carry out processing on the information equipment, and therefore, the working efficiency can be improved.
Drawings
In order to more clearly illustrate the embodiments of the invention or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a block diagram of an information system operation maintenance service system according to a first embodiment of the present invention.
Fig. 2 is a block diagram of a fault signature library of a second embodiment of the present invention.
Fig. 3 is a block diagram of a search module according to a second embodiment of the present invention.
Fig. 4 is a block diagram of an unknown fault detection module of a third embodiment of the present invention.
Fig. 5 is a block diagram of a judging unit of a third embodiment of the present invention.
Fig. 6 is a block diagram of an information acquisition unit of a third embodiment of the present invention.
Fig. 7 is a right side structural view of an information acquisition unit of a third embodiment of the present invention.
The fault feature library 101, the fault detection module 102, the retrieval module 103, the display module 104, the unknown fault detection module 105, the notification module 106, the acquisition unit 201, the update unit 202, the tag unit 203, the fault feature acquisition unit 204, the matching unit 205, the recommendation unit 206, the judgment unit 301, the information acquisition unit 302, the storage unit 303, the judgment subunit 305, the positioning unit 306, the driving unit 307, the moving component 308, the supporting component 309, the position adjustment group 310, the imaging component 311, the access component 312, the supporting base 313, the supporting frame 314, the moving wheel 315, the control motor 316, the controller 317, the lifting cylinder 318, the lifting plate 319, the screw motor 320, the moving block 321, the supporting base 322, the pan-tilt 323, the camera 324, the control cylinder 325, and the interface body 326.
Detailed Description
Embodiments of the present invention are described in detail below, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to like or similar elements or elements having like or similar functions throughout. The embodiments described below by referring to the drawings are illustrative and intended to explain the present invention and should not be construed as limiting the invention.
First embodiment
Referring to fig. 1, fig. 1 is a block diagram of an information system operation maintenance service system according to a first embodiment of the present invention. The invention provides an information system operation maintenance service system, which comprises a fault feature library 101, a fault detection module 102, a retrieval module 103, a display module 104, an unknown fault detection module 105 and a notification module 106, wherein the fault feature library 101, the fault detection module 102, the retrieval module 103, the display module 104, the unknown fault detection module 105 and the notification module 106 are sequentially connected; the fault feature library 101 is configured to store fault information of an information device and a corresponding processing scheme; the fault detection module 102 acquires information equipment data and judges whether the information equipment data is in a fault state or not; the retrieving module 103 is configured to retrieve a processing scheme from the fault feature library 101 when the information device is in a fault state; the display module 104 is configured to display a processing scheme; the unknown fault detection module 105 is configured to drive the camera module and the detection interface to perform preliminary detection on the position of the information device when the processing scheme is not retrieved; the notification module 106 is configured to notify the staff member to go to the process based on the preliminary detection result.
In this embodiment, the fault information common to the information device and the corresponding solutions can be obtained on the network through the fault feature library 101, specifically, a crawler manner may be adopted to collect the fault information, then the fault detection module 102 may be connected with the information device in the machine room to collect the operation data of the information device, so as to determine whether the information device is in a fault state, then the search module 103 may search the operation data in the fault feature library 101 to obtain a corresponding processing scheme for processing the problem, then the display module 104 may display the processing scheme for a processing person, so as to facilitate the viewing of the processing person, and the unknown fault detection module 105 is configured to set an unknown fault state when the processing scheme is not searched, so as to save time of an operator at this time, so as to improve the working efficiency, drive the image pickup module and the detection interface to perform preliminary detection on the position of the information device, and then the notification module 106 may make the processing person perform preliminary confirmation of the problem to carry the corresponding tool to the information device for processing, so as to improve the working efficiency.
Second embodiment
Referring to fig. 2 to 3, fig. 2 is a block diagram of a fault signature library according to a second embodiment of the present invention. Fig. 3 is a block diagram of a search module according to a second embodiment of the present invention.
On the basis of the first embodiment, the present invention further provides an information system operation maintenance service system, where the fault feature library 101 includes an obtaining unit 201, an updating unit 202, and a tag unit 203, where the obtaining unit 201, the updating unit 202, and the tag unit 203 are sequentially connected, the obtaining unit 201 is configured to obtain fault information and data of a corresponding solution on a network, the updating unit 202 may update the data every corresponding time period, and the tag unit 203 is configured to establish a tag based on the fault information. Through the mode, fault information and a processing scheme can be collected regularly, and the tags are additionally arranged to be matched more easily, so that the system is more convenient to use.
The search module 103 comprises a fault feature acquisition unit 204, a matching unit 205 and a recommending unit 206, wherein the fault feature acquisition unit 204, the matching unit 205 and the recommending unit 206 are sequentially connected, the fault feature acquisition unit 204 is used for acquiring detected fault state information, the matching unit 205 is used for matching the fault information in the fault feature library 101 based on the fault state information, and the recommending unit 206 is used for pushing a processing scheme based on the fault information. By the method, the corresponding processing scheme can be conveniently searched and recommended, so that the processing efficiency is improved.
Third embodiment
Referring to fig. 4 to 7, fig. 4 is a block diagram of an unknown fault detection module according to a third embodiment of the present invention. Fig. 5 is a block diagram of a judging unit of a third embodiment of the present invention. Fig. 6 is a block diagram of an information acquisition unit of a third embodiment of the present invention. Fig. 7 is a right side structural view of an information acquisition unit of a third embodiment of the present invention. On the basis of the second embodiment, the present invention further provides an information system operation maintenance service system, where the unknown fault detection module 105 includes a judging unit 301, an information collecting unit 302, and a storage unit 303, where the judging unit 301 is configured to drive the information collecting unit 302 to move to an information device when the unknown fault is judged, the information collecting unit 302 is configured to collect data from the information device, and the storage unit 303 is configured to store the collected data. The information acquisition unit 302 can be conveniently controlled in the above manner, so as to improve the information acquisition efficiency.
The judging unit 301 includes a judging subunit 305, a positioning unit 306, and a driving unit 307, where the judging subunit 305 is configured to judge whether the fault is an unknown fault, and the positioning unit 306 is configured to position the information device when the fault is unknown, and then drive the information collecting unit 302 to move to the information device through the driving unit 307. The judging subunit 305 is associated with the fault detecting module 102 to obtain a result of whether it is an unknown fault, and then the driving of the information collecting unit 302 can be conveniently performed through the driving unit 307.
Specifically, the information collecting unit 302 includes a moving component 308, a supporting component 309, a position adjusting group 310, a camera shooting component 311 and an access component 312, where the supporting component 309 includes a supporting base 313 and a supporting frame 314, the supporting base 313 is fixedly connected with the supporting frame 314 and is located at the bottom of the supporting frame 314, the moving component 308 is disposed at the bottom of the supporting base 313, the position adjusting group 310 is disposed on the supporting frame 314, the camera shooting component 311 is mounted on the position adjusting group 310, and the access component 312 is disposed at one side of the camera shooting component 311. The moving component 308 can drive the supporting component 309 to move, the supporting component 309 is used for adjusting the position adjusting group 310, the position adjusting group 310 can primarily adjust the position of the camera component 311, so that the camera component 311 can move to a faulty information device, and the access component 312 can be connected with a debug interface of the information device, so that remote debugging can be conveniently performed.
The moving assembly 308 includes a moving wheel 315, a control motor 316, and a controller 317, the control motor 316 is fixed at the bottom of the support base 313, and the moving wheel 315 is fixedly connected to an output end of the control motor 316 and located at one side of the output end. The control motor 316 may drive the moving wheel 315 to rotate for position movement, the controller 317 may control the control motor 316, and multiple groups of moving wheels 315, control motors 316 and controllers 317 are disposed in the moving assembly 308, so as to enable forward and backward movement or realize differential turning.
The position adjustment set 310 includes a lifting cylinder 318, a lifting plate 319, a screw motor 320, a moving block 321 and a supporting table 322, the searching and lifting cylinder 318 is fixed on the supporting frame 314, the lifting plate 319 is connected with an output end of the lifting cylinder 318, the screw motor 320 is fixedly connected with the lifting plate 319 and is located at one side of the lifting plate 319, the moving block 321 is slidably connected with the lifting plate 319 and is in threaded connection with a screw of the screw motor 320, and the supporting table 322 is arranged on the moving block 321. The lifting cylinder 318 can drive the lifting plate 319 to move up and down to adjust the up-down position of the camera assembly 311, and the screw motor 320 can drive the moving block 321 to move left and right on the upgrading plate to adjust the position of the supporting table 322, so that the camera assembly 311 can be conveniently aligned.
The camera unit comprises a cradle head 323 and a camera 324, wherein the cradle head 323 is arranged on the mounting table, and the camera 324 is arranged on the cradle head 323. The position of the camera 324 can be finely adjusted through the pan-tilt 323, so that the use is more convenient.
The access assembly 312 includes a control cylinder 325 and an interface body 326, the control cylinder 325 is fixed on the mounting table, and the interface body 326 is fixedly connected with an output end of the control cylinder 325. After the interface body 326 moves to a position matching with the information device, the control cylinder 325 drives the interface body 326 to connect with the information device, so that the use is more convenient.
The above disclosure is only a preferred embodiment of the present invention, and it should be understood that the scope of the invention is not limited thereto, and those skilled in the art will appreciate that all or part of the procedures described above can be performed according to the equivalent changes of the claims, and still fall within the scope of the present invention.

Claims (8)

1. An information system operation maintenance service system, characterized in that,
the system comprises a fault feature library, a fault detection module, a retrieval module, a display module, an unknown fault detection module and a notification module, wherein the fault feature library, the fault detection module, the retrieval module, the display module, the unknown fault detection module and the notification module are sequentially connected;
the fault feature library is used for storing fault information of the information equipment and a corresponding processing scheme;
the fault detection module acquires information equipment data and judges whether the information equipment data is in a fault state or not;
the retrieval module is used for retrieving the processing scheme from the fault feature library when the information equipment is in a fault state;
the display module is used for displaying the processing scheme;
the unknown fault detection module is used for driving the camera module and the detection interface to perform preliminary detection on the position of the information equipment when the processing scheme is not searched;
and the notification module is used for notifying the staff to go to the process based on the preliminary detection result.
2. An information system operation maintenance service system according to claim 1, wherein,
the fault feature library comprises an acquisition unit, an updating unit and a label unit, wherein the acquisition unit, the updating unit and the label unit are sequentially connected, the acquisition unit is used for acquiring fault information and data of corresponding solutions on a network, the updating unit can update the data every other corresponding time period, and the label unit is used for establishing labels based on the fault information.
3. An information system operation maintenance service system according to claim 2, wherein,
the retrieval module comprises a fault feature acquisition unit, a matching unit and a recommending unit, wherein the fault feature acquisition unit, the matching unit and the recommending unit are sequentially connected, the fault feature acquisition unit is used for acquiring detected fault state information, the matching unit is used for matching the fault information in the fault feature library based on the fault state information, and the recommending unit is used for pushing a processing scheme based on the fault information.
4. An information system operation maintenance service system according to claim 3, wherein,
the unknown fault detection module comprises a judging unit, an information acquisition unit and a storage unit, wherein the judging unit is used for driving the information acquisition unit to move to the information equipment when judging the unknown fault, the information acquisition unit is used for carrying out data acquisition on the information equipment to obtain acquisition data, and the storage unit is used for storing the acquisition data.
5. An information system operation maintenance service system according to claim 4, wherein,
the judging unit comprises a judging subunit, a positioning unit and a driving unit, wherein the judging subunit is used for judging whether the information equipment is unknown or not, and the positioning unit is used for positioning the information equipment when the information equipment is unknown and then driving the information acquisition unit to move to the information equipment through the driving unit.
6. An information system operation maintenance service system according to claim 5, wherein,
the information acquisition unit comprises a moving assembly, a supporting assembly, a position adjusting assembly, a camera shooting assembly and an access assembly, wherein the supporting assembly comprises a supporting seat and a supporting frame, the supporting seat is fixedly connected with the supporting frame and is positioned at the bottom of the supporting frame, the moving assembly is arranged at the bottom of the supporting seat, the position adjusting assembly is arranged on the supporting frame, the camera shooting assembly is arranged on the position adjusting assembly, and the access assembly is arranged at one side of the camera shooting assembly.
7. An information system operation maintenance service system according to claim 6, wherein,
the movable assembly comprises a movable wheel, a control motor and a controller, wherein the control motor is fixed at the bottom of the supporting seat, and the movable wheel is fixedly connected with the output end of the control motor and is positioned at one side of the output end.
8. An information system operation maintenance service system according to claim 7, wherein,
the position adjusting assembly comprises a lifting air cylinder, a lifting plate, a screw motor, a moving block and a supporting table, wherein the lifting air cylinder is fixed on the supporting frame, the lifting plate is connected with the output end of the lifting air cylinder, the screw motor is fixedly connected with the lifting plate and is positioned on one side of the lifting plate, the moving block is in sliding connection with the lifting plate and is in threaded connection with the screw of the screw motor, and the supporting table is arranged on the moving block.
CN202311623932.7A 2023-11-28 2023-11-28 Information system operation maintenance service system Pending CN117635117A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202311623932.7A CN117635117A (en) 2023-11-28 2023-11-28 Information system operation maintenance service system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202311623932.7A CN117635117A (en) 2023-11-28 2023-11-28 Information system operation maintenance service system

Publications (1)

Publication Number Publication Date
CN117635117A true CN117635117A (en) 2024-03-01

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Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20190097872A1 (en) * 2017-09-25 2019-03-28 Dasan Zhone Solutions, Inc. System and method for remote maintenance
CN111476921A (en) * 2020-04-10 2020-07-31 宁波思高信通科技有限公司 Intelligent inspection system for machine room
CN113709334A (en) * 2021-08-02 2021-11-26 许昌许继软件技术有限公司 Intelligent analysis linkage system and method for power transformation equipment based on multi-source information fusion
CN215701764U (en) * 2021-09-29 2022-02-01 南京信息工程大学 Factory inspection trace detection robot and management system thereof
CN218018546U (en) * 2022-08-31 2022-12-13 陕西新现代电力工程设计有限公司 Cable trench inspection robot
CN116088398A (en) * 2023-04-10 2023-05-09 中国电力工程顾问集团西南电力设计院有限公司 Be used for wisdom prison dish alarm system of thermal power plant

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20190097872A1 (en) * 2017-09-25 2019-03-28 Dasan Zhone Solutions, Inc. System and method for remote maintenance
CN111476921A (en) * 2020-04-10 2020-07-31 宁波思高信通科技有限公司 Intelligent inspection system for machine room
CN113709334A (en) * 2021-08-02 2021-11-26 许昌许继软件技术有限公司 Intelligent analysis linkage system and method for power transformation equipment based on multi-source information fusion
CN215701764U (en) * 2021-09-29 2022-02-01 南京信息工程大学 Factory inspection trace detection robot and management system thereof
CN218018546U (en) * 2022-08-31 2022-12-13 陕西新现代电力工程设计有限公司 Cable trench inspection robot
CN116088398A (en) * 2023-04-10 2023-05-09 中国电力工程顾问集团西南电力设计院有限公司 Be used for wisdom prison dish alarm system of thermal power plant

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