CN117494983A - Work order pairing method and device based on RPA and readable storage medium - Google Patents
Work order pairing method and device based on RPA and readable storage medium Download PDFInfo
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Abstract
The invention provides a work order pairing method and device based on RPA and a readable storage medium, wherein the work order pairing method comprises the following steps: establishing a historical power outage database according to the historical power outage information; the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information; according to the first information, inquiring a historical power outage database, and matching similar historical power outage information in the historical power outage database to obtain a first result; the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order; after maintenance personnel complete maintenance according to the maintenance work order, uploading maintenance records to the RPA system; and classifying and integrating all maintenance records in the RPA system according to the first condition to obtain a classification result. The invention makes the pairing and issuing of the work order intelligent, and improves the efficiency.
Description
Technical Field
The invention relates to the technical field of power grids, in particular to a work order pairing method and device based on RPA and a readable storage medium.
Background
Along with the development of science and technology, the laying of power equipment in each city is wider and wider, so that on the premise of a large quantity of base materials, the occurrence of abnormality is greatly increased, such as power failure abnormality, and the power failure abnormality mostly depends on the self-checking of an artificial telephone or a system, when the abnormality occurs, a work order needs to be issued, the issuing work of the work order is mechanical and repeatable, and a large quantity of such business has influence on the routine power failure and recovery operation of a dispatcher and the business of accident handling, so that the dispatching operation is greatly disturbed, and the safe and stable operation of the power distribution network is influenced.
Disclosure of Invention
Therefore, the embodiment of the invention provides the work order pairing method and device based on the RPA and the readable storage medium, so that the pairing release of the work orders is intelligent, and the efficiency is improved.
In order to solve the above problems, the present invention provides a work order pairing method based on RPA, including: establishing a historical power outage database according to the historical power outage information; the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information; according to the first information, inquiring a historical power outage database, and matching similar historical power outage information in the historical power outage database to obtain a first result; the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order; after maintenance personnel complete maintenance according to the maintenance work order, uploading maintenance records to the RPA system; and classifying and integrating all maintenance records in the RPA system according to the first condition to obtain a classification result.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: the RPA system is arranged to automatically acquire power outage information, so that historical power outage information is matched according to the power outage information, abnormal conditions in the current power outage information are rapidly judged by means of the historical power outage information, efficiency of countermeasures is improved by means of historical experience, follow-up maintenance work orders are more rapidly generated, meanwhile, maintenance personnel can be rapidly matched by means of data in the historical power outage information, the purpose of rapidly dispatching orders is achieved, meanwhile, the process is not needed to be completed by the RPA system, work of a dispatcher is liberated, the work of other more important works can be participated, efficiency is improved, records are uploaded after maintenance of the maintenance personnel is completed, classification and records are carried out by the RPA system, follow-up inquiry and check are more convenient, and the whole system is more reasonable and convenient.
In one example of the present invention, the first information includes: blackout areas, blackout areas and blackout lines.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: through setting up first information and contain power failure area, power failure scope and power failure circuit for can fix a position the position in the present power failure information with the help of three information fast, also can judge fast simultaneously and put forward the work order, make the efficiency of sending the list improve, also convenient and fast more simultaneously when follow-up maintenance, improved the efficiency of the power recovery.
In one example of the present invention, querying a historical outage database according to the first information, matching similar historical outage information in the historical outage database, and obtaining a first result further includes: comparing the first information with the historical power failure information, and if the similarity deviation is smaller than or equal to a set threshold value, judging that the current first information is matched with the current compared historical power failure information; if the similarity deviation is larger than the set threshold, judging that the current first information is not matched with the current compared historical power failure information, and comparing the next historical power failure information.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: through setting up with first information and history power failure information contrast to judge whether match through similar deviation, make the matching judgement to first information and history power failure information more convenient and fast, also can make the result of matching prepare more simultaneously, be convenient for follow-up production and the sending of carrying out the work order, make the whole process more efficient, simultaneously because increased similar deviation, the basis when making the judgement is more reasonable scientific, avoid taking place the erroneous judgement and lead to influencing the going on of power failure maintenance, and then influence resident's normal life.
In one example of the present invention, if the similarity deviation is greater than the set threshold, determining that the current first information is not matched with the current compared historical power outage information, and performing the next comparison of the historical power outage information further includes: if the historical power failure database does not have the historical power failure information matched with the first information, matching maintenance personnel directly according to the first information; and the RPA system carries out early warning prompt on the unmatched power failure information.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: through setting up when not having first information and history power failure information to match, directly match the maintenance personal according to first information, because unusual emergence accompanies the uncertainty, consequently also can take place the problem that does not meet before, just need come to send the maintenance personal according to first information directly at this moment, like more convenient solution problem such as nearest maintenance personal etc. set up the early warning suggestion simultaneously and can be convenient for the dispatcher watch for follow-up also can be more convenient when handling new anomaly, make whole process more efficient.
In one example of the present invention, the similar deviation is the deviation number of the blackout area, the blackout range and the blackout line corresponding to the blackout area, the blackout range and the blackout line in the history blackout information recorded in the first information.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: through setting up similar deviation for the power failure area, power failure scope and power failure line and the history of comparison in the power failure information the deviation quantity of corresponding power failure area, power failure scope and power failure line for through judging the regional position in the current power failure information with the help of the quantity of deviation the same or similar circumstances of history power failure information whether, be convenient for follow-up carry out quick dispatch and send the maintenance scheme that has ripe, make the maintenance more convenient and fast, be convenient for quick repower, also make whole dispatch process more intelligent and automatic, improved efficiency.
In one example of the present invention, the RPA system generates a repair order according to the first result, matches a corresponding repair person according to the repair order, and further includes: re-engraving the content recorded in the successfully matched first information on a maintenance work order, and dispatching maintenance personnel recorded in the history power failure information corresponding to the first information; and the maintenance time recorded in the historical power outage information is used as the predicted time to be disclosed in the power grid system for inquiry.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: through setting up on the first information content record that will match successfully to the maintenance work order, and through the maintenance record of history matching for can carry out quick match with the maintenance time and the personnel of record in the history, then make the production of work order convenient and fast more, also more accurate simultaneously, can also predict the time in advance and regard as the notice, make things convenient for the resident to inquire, make can make the arrangement in advance, the life of resident of being convenient for.
In one embodiment of the present invention, classifying and integrating all maintenance records in the RPA system according to the first condition, and obtaining the classification result further includes: the RPA systems are classified according to maintenance categories, wherein the maintenance categories include: line anomalies and component anomalies; and all maintenance records are ordered in chronological order.
Compared with the prior art, the technical effect achieved by adopting the technical scheme is as follows: through setting up and classifying arrangement with the help of RPA system to classify according to the maintenance type, make follow-up more convenient and fast when checking and checking, and the possibility of omission is less, orders according to the time simultaneously and can also improve the convenient degree when inquiring.
The invention also provides a work order pairing device based on RPA, which further comprises: the acquisition module is used for establishing a historical power outage database according to the historical power outage information; the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information; the processing module is used for inquiring the historical power outage database according to the first information, and matching similar historical power outage information in the historical power outage database to obtain a first result; the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order; the recording module is used for uploading maintenance records to the RPA system after maintenance personnel complete maintenance according to the maintenance work order; and classifying and integrating all maintenance records in the RPA system according to the first condition to obtain a classification result.
The work order matching device has all the characteristics of the work order matching device method, so that the same technical effects are achieved, and the detailed description is omitted.
The invention also provides a readable storage medium, and computer executable instructions stored on the readable storage medium, wherein the computer executable instructions when executed by a processor control a device in which the storage medium is located to perform steps for implementing the RPA-based work order pairing method as described above.
After the technical scheme of the invention is adopted, the following technical effects can be achieved:
(1) The RPA system is arranged to automatically acquire power outage information, so that history power outage information is matched according to the power outage information, the abnormal situation in the current power outage information is rapidly judged by means of the history power outage information, the efficiency of generating countermeasures is improved by means of history experience, the follow-up maintenance work order is more rapid, meanwhile, maintenance staff can be rapidly matched by means of data in the history power outage information, the purpose of rapidly dispatching the order is achieved, meanwhile, the process is not needed to be participated by the staff, the whole process is independently completed by the RPA system, work of a dispatcher is liberated, the work of other more important work is participated, the efficiency is improved, meanwhile, records are uploaded after maintenance of the maintenance staff is completed, and meanwhile, classification and records are carried out by the RPA system, so that the follow-up maintenance work order is more convenient when the follow-up maintenance work order is required to be inquired and checked, and the whole system is more reasonable and convenient;
(2) The first information is compared with the historical power failure information, and whether the first information is matched with the historical power failure information or not is judged through the similar deviation, so that the matching judgment of the first information and the historical power failure information is more convenient and quicker, meanwhile, the matching result is more ready, the generation and the dispatch of a work order are convenient to follow-up, the whole process is more efficient, meanwhile, due to the fact that the similar deviation is added, the basis in judging is more reasonable and scientific, the fact that the power failure maintenance is affected due to misjudgment is avoided, and the normal life of residents is affected;
(3) Through setting up and classifying arrangement with the help of RPA system to classify according to the maintenance type, make follow-up more convenient and fast when checking and checking, and the possibility of omission is less, orders according to the time simultaneously and can also improve the convenient degree when inquiring.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings to be used in the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic flow chart of a work order pairing method based on RPA according to a first embodiment of the present invention.
Fig. 2 is a schematic structural diagram of an RPA-based work order pairing device according to a second embodiment of the present invention.
Fig. 3 is a schematic structural diagram of a readable storage medium according to a third embodiment of the present invention.
Reference numerals illustrate:
100 is a work order pairing device; 110 is an acquisition module; 120 is a processing module; 130 is a recording module; 200 is a readable storage medium; 210 are computer-executable instructions.
Detailed Description
In order to make the above objects, features and advantages of the present invention more comprehensible, embodiments accompanied with present invention are described in detail with embodiments of the present invention including only some but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
[ first embodiment ]
Referring to fig. 1, the present invention provides a work order pairing method based on RPA, including:
step 100: establishing a historical power outage database according to the historical power outage information; the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information;
step 200: according to the first information, inquiring a historical power outage database, and matching similar historical power outage information in the historical power outage database to obtain a first result; the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order;
step 300: after maintenance personnel complete maintenance according to the maintenance work order, uploading maintenance records to the RPA system; and classifying and integrating all maintenance records in the RPA system according to the first condition to obtain a classification result.
Specifically, when the power outage information in the power grid system is obtained, the RPA system automatically downloads the obtaining content, wherein the power outage information can be maintenance calls of residents, power outage of a power grid management system in self-check, or power outage prediction plan and other related information of all power outage which can be queried in the power grid system. Wherein RPA (Robotic process automation, RPA for short).
Further, after the inquiry is made, the comparison is performed in the history listening database according to the inquired content, and if a plurality of pieces exist, the comparison is performed one by one. In the comparison process, comparison and determination are carried out according to the similarity deviation and the size of a set threshold, wherein the set threshold is a manual set value, and the set threshold can be changed according to actual conditions. For example, if the areas are the same, the power outage ranges are the same, the power outage lines are different, the similarity deviation is recorded as 1, and the set threshold is recorded as 1, so that when the similarity deviation is less than or equal to 1, the similarity deviation is recorded as matching, and the specific setting content of the similarity deviation can be further refined and adjusted according to the actual situation, which is not described herein.
Preferably, the power outage information is automatically acquired through the RPA system, thereby the historical power outage information is matched according to the power outage information, the abnormal situation in the current power outage information is rapidly judged by means of the historical power outage information, the efficiency of generating countermeasures is improved by means of the historical experience, further the follow-up maintenance work order is faster when the maintenance work order is generated, meanwhile, the maintenance personnel can be rapidly matched by means of the data in the historical power outage information, the purpose of rapidly dispatching the order is achieved, meanwhile, the work of a dispatcher is liberated, the work of the dispatcher can be participated in, the efficiency is improved, meanwhile, the record is uploaded after the maintenance work of the maintenance personnel is completed, and meanwhile, the record is classified by the RPA system, so that the follow-up maintenance work order is more convenient when the inquiry and the check are needed, and the whole system is more reasonable and convenient.
Specifically, the first information includes: blackout areas, blackout areas and blackout lines.
Preferably, the first information comprises a power failure area, a power failure range and a power failure line, so that the position in the current power failure information can be quickly positioned by means of three pieces of information, and meanwhile, a work order can be quickly judged and proposed, so that the efficiency of dispatching the work order is improved, meanwhile, the work order is more convenient and quick to maintain later, and the power restoration efficiency is improved.
Specifically, according to the first information inquiry history power outage database, match similar history power outage information in history power outage database, obtain first result still includes: comparing the first information with the historical power failure information, and if the similarity deviation is smaller than or equal to a set threshold value, judging that the current first information is matched with the current compared historical power failure information; if the similarity deviation is larger than the set threshold, judging that the current first information is not matched with the current compared historical power failure information, and comparing the next historical power failure information.
Preferably, the first information is compared with the historical power failure information through setting, and whether the first information is matched with the historical power failure information is judged through similar deviation, so that the matching judgment of the first information and the historical power failure information is more convenient and quick, meanwhile, the matched result is also more prepared, the generation and the dispatch of a work order are convenient to follow-up, the whole process is more efficient, meanwhile, the basis in judgment is more reasonable and scientific due to the fact that the similar deviation is added, the misjudgment is avoided, the power failure maintenance is influenced, and the normal life of residents is further influenced.
Specifically, if the similarity deviation is greater than the set threshold, determining that the current first information is not matched with the current compared historical power outage information, and comparing the next historical power outage information further includes: if the historical power failure database does not have the historical power failure information matched with the first information, matching maintenance personnel directly according to the first information; and the RPA system carries out early warning prompt on the unmatched power failure information.
Preferably, when no first information is matched with the historical power failure information, the maintenance personnel are directly matched according to the first information, and the problem that the maintenance personnel are not encountered before can also occur due to uncertainty caused by abnormality, at the moment, the maintenance personnel are required to be directly dispatched according to the first information, such as the nearest maintenance personnel and the like, so that the problem is more conveniently solved, and meanwhile, the early warning prompt can be convenient for the dispatcher to watch, so that the follow-up process can be more convenient when the new abnormality is processed, and the whole process is more efficient.
Specifically, the similar deviation is the deviation number of the power outage regions, the power outage ranges and the power outage lines corresponding to the power outage regions, the power outage ranges and the power outage lines in the compared historical power outage information recorded in the first information.
Preferably, the deviation is set to be the deviation number of the power failure region, the power failure range and the power failure line corresponding to the compared historical power failure information, so that the regional position in the current power failure information and whether the historical power failure information is the same or similar are rapidly judged by means of the deviation number, the subsequent rapid dispatching is facilitated, the mature maintenance scheme is convenient, the maintenance is convenient and rapid, the quick power recovery is convenient, the dispatching process is more intelligent and automatic, and the efficiency is improved.
Specifically, the RPA system generates a repair worksheet according to the first result, and matches corresponding repair personnel according to the repair worksheet, and further includes: re-engraving the content recorded in the successfully matched first information on a maintenance work order, and dispatching maintenance personnel recorded in the history power failure information corresponding to the first information; and the maintenance time recorded in the historical power outage information is used as the predicted time to be disclosed in the power grid system for inquiry.
Preferably, the first information content successfully matched is recorded on the maintenance work order through setting, and the maintenance record matched through history is used for quickly matching the maintenance time recorded in history with personnel, so that the work order is more convenient and quick to generate, meanwhile, the work order is more accurate, the time can be estimated in advance to be used as an announcement, residents can inquire conveniently, arrangement can be made in advance, and life of the residents is facilitated.
Specifically, classifying and integrating all maintenance records in the RPA system according to a first condition, and obtaining a classification result further comprises: the RPA systems are classified according to maintenance categories, wherein the maintenance categories include: line anomalies and component anomalies; and all maintenance records are ordered in chronological order.
Preferably, the RPA system is used for sorting and sorting, and sorting is performed according to maintenance types, so that follow-up checking and checking are more convenient and quicker, the possibility of omission is smaller, and meanwhile, the convenience degree in inquiring can be improved by sorting according to time.
[ second embodiment ]
Referring to fig. 2, the present invention further provides an RPA-based work order pairing device 100, where the work order pairing device 100 further includes: the acquisition module 110 is used for establishing a historical power outage database according to the historical power outage information; the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information; the processing module 120 is configured to query a historical power outage database according to the first information, and match similar historical power outage information in the historical power outage database to obtain a first result; the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order; the recording module 130 is used for uploading maintenance records to the RPA system after maintenance personnel complete maintenance according to the maintenance work order; and classifying and integrating all maintenance records in the RPA system according to the first condition to obtain a classification result.
In a specific embodiment, the acquiring module 110, the processing module 120, and the recording module 130 cooperate to implement the worksheet matching method of the first embodiment, which is not described herein.
The work order matching device 100 has all the features of the work order matching device method, so that the same technical effects are achieved, and the detailed description is omitted herein.
[ third embodiment ]
Referring to fig. 3, there is also provided a readable storage medium 200, the computer executable instructions 210 stored on the readable storage medium 200, wherein the computer executable instructions 210 when executed by a processor control a device in which the storage medium resides to perform steps for implementing the RPA-based work order pairing method as described above.
In the several embodiments provided in this application, it should be understood that the disclosed apparatus and method may be implemented in other manners as well. The above-described embodiments of the apparatus are merely illustrative, and, for example, functional modules in various embodiments of the present invention may be integrated together to form a single part, or each module may exist alone, or two or more modules may be integrated to form a single part.
The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored on a computer readable storage medium. Based on this understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, a network device, etc.) to perform all or part of the steps of the method of the embodiments of the present invention. And the aforementioned readable storage medium 200 includes: a U-disk, a removable hard disk, a Read-only Memory (ROM), a random access Memory (RAM, randomAccess Memory), a magnetic disk, an optical disk, or other various media capable of storing program codes.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and are not limiting; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.
Claims (9)
1. An RPA-based work order pairing method, comprising:
establishing a historical power outage database according to the historical power outage information;
the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information;
inquiring the historical power outage database according to the first information, and matching similar historical power outage information in the historical power outage database to obtain a first result;
the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order;
after the maintenance personnel completes maintenance according to the maintenance work order, uploading maintenance records to the RPA system;
and classifying and integrating all maintenance records in the RPA system according to a first condition to obtain a classification result.
2. The RPA-based work order pairing method of claim 1, wherein the first information comprises: blackout areas, blackout areas and blackout lines.
3. The RPA-based work order pairing method of claim 2, wherein the querying the historical outage database according to the first information, matching similar historical outage information in the historical outage database, and obtaining a first result further comprises:
comparing the first information with the historical power outage information, and if the similarity deviation is smaller than or equal to a set threshold value, judging that the current first information is matched with the current compared historical power outage information;
and if the similarity deviation is larger than the set threshold, judging that the current first information is not matched with the current compared historical power failure information, and comparing the next historical power failure information.
4. The RPA-based work order pairing method according to claim 3, wherein if the similarity deviation is greater than the set threshold, determining that the current first information is not matched with the current compared historical power outage information, and performing the next comparison of the historical power outage information further comprises:
if the historical power failure database does not have the historical power failure information matched with the first information, matching maintenance personnel directly according to the first information;
and the RPA system carries out early warning prompt on the unmatched power failure information.
5. The method for matching work orders based on RPA according to claim 3,
the similar deviation is the deviation number of the power outage areas, the power outage ranges and the power outage lines corresponding to the power outage areas, the power outage ranges and the power outage lines in the compared historical power outage information recorded in the first information.
6. The RPA-based work order pairing method of claim 1, wherein the RPA system generates a repair work order according to the first result, and matches a corresponding repair person according to the repair work order further comprises:
re-engraving the content recorded in the first information successfully matched to a maintenance work order, and dispatching maintenance personnel recorded in the history power failure information corresponding to the first information matched;
and the maintenance time recorded in the historical power outage information is used as the predicted time to be shown in the power grid system for inquiry.
7. The RPA-based worksheet pairing method of claim 1, wherein the classifying and integrating all maintenance records in the RPA system according to the first condition, and obtaining the classification result further comprises:
the RPA systems are classified according to maintenance categories, wherein the maintenance categories include: line anomalies and component anomalies;
and all maintenance records are ordered in chronological order.
8. The utility model provides a work order pairing device based on RPA, its characterized in that, work order pairing device still includes:
the acquisition module is used for establishing a historical power outage database according to the historical power outage information; the RPA system automatically acquires power failure information in the power grid system, and acquires first information according to the power failure information;
the processing module is used for inquiring the historical power outage database according to the first information, and matching similar historical power outage information in the historical power outage database to obtain a first result; the RPA system generates a maintenance work order according to the first result, and matches corresponding maintenance personnel according to the maintenance work order;
the recording module is used for uploading maintenance records to the RPA system after the maintenance personnel completes maintenance according to the maintenance work order; and classifying and integrating all maintenance records in the RPA system according to a first condition to obtain a classification result.
9. A readable storage medium, characterized by computer executable instructions stored on said readable storage medium, wherein said computer executable instructions, when executed by a processor, control a device in which said storage medium resides to perform steps for implementing the RPA-based work order pairing method according to any one of claims 1 to 7.
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