CN117407426A - Information consultation service system - Google Patents
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- CN117407426A CN117407426A CN202311426204.7A CN202311426204A CN117407426A CN 117407426 A CN117407426 A CN 117407426A CN 202311426204 A CN202311426204 A CN 202311426204A CN 117407426 A CN117407426 A CN 117407426A
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- 230000003993 interaction Effects 0.000 claims abstract description 42
- 238000012545 processing Methods 0.000 claims abstract description 24
- 238000004891 communication Methods 0.000 claims abstract description 9
- 238000011156 evaluation Methods 0.000 claims description 28
- 238000000034 method Methods 0.000 claims description 27
- 238000009223 counseling Methods 0.000 claims description 13
- 238000004458 analytical method Methods 0.000 claims description 10
- 230000002452 interceptive effect Effects 0.000 claims description 6
- 230000001502 supplementing effect Effects 0.000 claims description 4
- 230000002159 abnormal effect Effects 0.000 claims description 3
- 238000012163 sequencing technique Methods 0.000 claims description 3
- 238000012549 training Methods 0.000 description 5
- 238000011282 treatment Methods 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 3
- 230000007115 recruitment Effects 0.000 description 3
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
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- G—PHYSICS
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Abstract
The invention discloses an information consultation service system, which belongs to the technical field of information consultation and comprises an information module, a consultation library, a consultation module and an interaction module; the information module is used for collecting corresponding professional information in real time, and processing the professional information to obtain corresponding consultation information; the consultation library is used for storing consultation information generated by the information module; updating the stored consultation information; when the demand information is position consultation, sending position consultation information to the interaction module; when the demand information is job hunting consultation, job hunting consultation data are processed according to a consultation information template to obtain corresponding job hunting characteristics, and the job hunting characteristics are input into a consultation library to be matched to obtain corresponding matching data; processing the obtained matching data to obtain corresponding user consultation data; the obtained user consultation data is sent to the user; the interaction module is used for the communication interaction between the user and the consultant.
Description
Technical Field
The invention belongs to the technical field of information consultation, and particularly relates to an information consultation service system.
Background
Traditional consultation services often require face-to-face communication, and have time and region limitations; with the development of social economy and the aggravation of competition, people face more pressure and challenges in work, and lack channels for knowing the real working conditions of various industries and professions, so that the demands for professional consultation type consultation services are continuously increased; particularly, with popularization of the internet and development of technology, the way in which people acquire and share information has changed greatly, and more people are willing to find consultation services through the internet, and are not limited to traditional field consultation.
However, various information is filled in the internet, so that people cannot obtain corresponding information easily, and the authenticity of the obtained information cannot be identified, because a certain proportion of false information or low-quality service exists in the network, some platforms possibly provide false qualification, low-quality consultation service or non-professional advice, and the users are puzzled; accordingly, in order to achieve efficient consultation of the user's related profession, the present invention provides an information consultation service system.
Disclosure of Invention
In order to solve the problems of the above-mentioned scheme, the present invention provides an information consultation service system.
The aim of the invention can be achieved by the following technical scheme:
an information consultation service system comprises an information module, a consultation library, a consultation module and an interaction module;
the information module is used for collecting corresponding professional information in real time, and processing the professional information to obtain corresponding consultation information.
Further, the method for acquiring the consultation information comprises the following steps:
acquiring employment data of each industry in real time; setting a consultation information template, and processing the employment data according to the consultation information template to obtain the consultation information of each occupation.
Further, the employment data processing method comprises the following steps:
classifying the employment data according to the occupation classification to obtain classification data corresponding to each occupation;
identifying information items of the consultation information template, setting corresponding tree models according to the information items, and processing the classified data according to the tree models to obtain consultation information of each occupation.
The consultation library is used for storing consultation information generated by the information module; and updating the stored consultation information.
The consultation module is used for the user to perform professional information consultation and acquire the requirement information of the user, wherein the requirement information comprises job hunting consultation and position consultation;
when the demand information is position consultation, sending position consultation information to the interaction module;
when the demand information is job hunting consultation, job hunting consultation data are processed according to a consultation information template to obtain corresponding job hunting characteristics, and the job hunting characteristics are input into a consultation library to be matched to obtain corresponding matching data;
processing the obtained matching data to obtain corresponding user consultation data; and sending the obtained user consultation data to the user.
Further, the method for inputting job hunting features into the counseling library for matching comprises the following steps:
and matching corresponding consultation information in the consultation library according to the job hunting characteristics, splitting the matched consultation to obtain corresponding professional information pieces, and integrating the professional information pieces into matching data to output.
Further, the method for processing the matching data comprises the following steps:
when the matching data has the same position and a plurality of professional information pieces due to different areas, performing preliminary processing on the matching data to obtain preliminary data;
identifying each professional information piece in the preliminary data, and acquiring the working content of each corresponding professional information piece; and calculating an evaluation value of each professional information piece, sequencing the professional information pieces according to the order of the evaluation values from high to low, and supplementing corresponding work content for the professional information pieces to obtain the user consultation data.
Further, the method of calculating the evaluation value of each professional information piece includes:
acquiring job hunting consultation data of a user, and comparing and analyzing the job hunting consultation data with the corresponding work content of each professional information piece to acquire a work acceptance value corresponding to each professional information piece;
obtaining compensation corresponding to each professional information piece; marking obtained salary and work acceptance values as GZ and GC respectively;
according to the evaluation formula pgb=b1×gc 1/3 -b2×gz calculating the corresponding evaluation value PGB.
The interaction module is used for carrying out communication interaction between the user and the consultant, obtaining the interaction requirement of the user, matching the corresponding consultant according to the obtained interaction requirement, and selecting the corresponding consultant by the user to carry out position communication, wherein the consultant carries out position explanation and recommendation for the user according to the user requirement.
Further, the method for matching the corresponding consultants according to the interaction requirement comprises the following steps:
summarizing and establishing a consultant information base, wherein the consultant information base is used for storing information of each consultant, and comprises a responsible range of each consultant;
the method comprises the steps of obtaining interaction requirements of users, inputting the interaction requirements into a consultant information base for matching, obtaining a plurality of consultants to be selected, and sending information of each consultant to be selected to the users for selection.
Further, a consultation evaluation unit is further arranged in the interaction module, and is used for evaluating the service of the consultant by recognizing that the service of the consultant is abnormal after the user interacts with the consultant; obtaining evaluation data; and acquiring interaction data corresponding to the user and the consultant, integrating the acquired record data and evaluation data into judgment analysis data, and analyzing the acquired judgment analysis data to acquire a corresponding judgment result.
Compared with the prior art, the invention has the beneficial effects that:
through the mutual coordination among the information module, the consultation library, the consultation module and the interaction module, the requirement of users on professional information consultation is met, and the problems that the current Internet is full of various information, so that people can not obtain corresponding information and the authenticity of the obtained information can not be recognized are solved; meanwhile, through the mutual coordination among the information module, the consultation library and the consultation module, the most professional information consultation requirements of people are solved, and meanwhile, a user can know employment situations after different students are in graduation directly according to professions, so that the user is prevented from selecting wrong professions under the condition of not knowing employment; through setting up interactive module, satisfy users' further consultation demand, help the user to know the recruitment condition of each enterprise to corresponding position in the concrete region deeply, provide the helping hand for the user to see the job.
Drawings
In order to more clearly illustrate the embodiments of the invention or the technical solutions in the prior art, the following description will briefly explain the drawings used in the embodiments or the description of the prior art, and it is obvious that the drawings in the following description are only some embodiments of the invention, and that other drawings can be obtained according to these drawings without inventive effort to a person skilled in the art.
FIG. 1 is a schematic block diagram of the present invention;
FIG. 2 is an exemplary tree model diagram of the present invention.
Detailed Description
The technical solutions of the present invention will be clearly and completely described in connection with the embodiments, and it is obvious that the described embodiments are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
As shown in fig. 1 to 2, an information consultation service system includes an information module, a consultation library, a consultation module and an interaction module;
the information module is used for acquiring the latest occupation information in real time, and carrying out corresponding processing to form corresponding consultation information; the specific method comprises the following steps:
the employment data of each industry is obtained in real time, including employment data of different academies of each specialty, employment requirements of each industry, salary treatment and other relevant employment data, can be obtained based on various existing channels, can be combined with a manual mode, and accords with employment data collection of each industry field; the comprehensiveness and the authenticity of the acquired employment information are ensured;
setting a consultation information template, wherein the consultation information template comprises relevant information items such as work positions, meeting professions, working experience intervals, salary treatments, academic requirements, areas and the like, and can be adjusted according to actual requirements; and processing the acquired employment data according to the consultation information template to obtain the consultation information of each occupation.
The method for processing the acquired employment data according to the consultation information template comprises the following steps:
classifying employment data according to each occupation classification to obtain classified data corresponding to each occupation;
identifying information items of the consultation information template, setting a corresponding tree model according to the information items, and exemplarily, as shown in fig. 2, adjusting the level, the sequence and the like of the information items according to the need, which are not unique and fixed, and adjusting the data such as salary treatment and the like in a mode of calculating the average value of the branch lines, wherein the data such as a certain occupation, a corresponding family academic, a civil specialty, 1-year working experience and a south-through area, and the corresponding salary is average salary treatment under the above limiting condition;
based on the existing data processing technology, identifying, counting and supplementing each classified data according to the tree model to form consultation information of each occupation.
The consultation library is used for storing consultation information generated by the information module; when the corresponding profession has stored the corresponding consultation information, the newly obtained consultation information is replaced with the corresponding consultation information.
The consultation module is used for a user to perform professional information consultation, after the user registers and logs in, when the user has professional information needing to perform consultation, the corresponding requirement information is input through the consultation module, the requirement information is divided into two aspects, namely job-seeking consultation and job-seeking consultation, the job-seeking consultation is aimed at the condition that a specific occupation is not known, if the user needs to find work, the user inputs data of own work experience, academic, specialty and the like to perform consultation conforming to the occupation, and the personal resume can be directly uploaded to perform consultation; for consultation after each professional graduation, the user can input corresponding professions, academics, universities and the like to conduct direct consultation, and the consultation is regarded as job hunting consultation, so that the user is helped to quickly know the employment situation of the learned profession; the job position consultation aims at having definite job position consultation requirements, and corresponding job position and area relevant information are input for consultation;
when the demand information is position consultation, sending position consultation information to the interaction module;
when the demand information is job hunting consultation, job hunting consultation data are processed according to a consultation information template to obtain corresponding job hunting characteristics, namely characteristics of professions, academics, target areas and the like; inputting job hunting characteristics into a consultation library for matching to obtain corresponding matching data;
processing the obtained matching data to obtain corresponding user consultation data; and sending the obtained user consultation data to the user.
The method for inputting job hunting features into the consultation library for matching comprises the following steps:
matching corresponding consultation information in a consultation library according to job hunting characteristics, and matching a plurality of consultation information according to different job hunting characteristics, wherein the sales occupation of part of industries has only academic requirements; splitting the matched consultation to obtain corresponding professional information pieces, namely branches and branch lines which accord with the job-seeking characteristics; and integrating each professional information strip into matching data for output.
The method for processing the matching data comprises the following steps:
the matching data is subjected to preliminary processing, the preliminary processing is performed for the situation that the job hunting feature does not contain areas, and because the areas are classified too much, corresponding processing is needed, the average value of salaries of all areas is calculated, and the average value is combined into one professional information piece; obtaining preliminary data;
identifying each professional information piece in the preliminary data, and acquiring the working content of each corresponding professional information piece; and calculating an evaluation value of each professional information piece, sequencing the professional information pieces according to the order of the evaluation values from high to low, and supplementing corresponding work content for the professional information pieces to obtain the user consultation data.
The method for calculating the evaluation value of each professional information piece comprises the following steps:
acquiring job hunting consultation data of a user, comparing and analyzing the job hunting consultation data with corresponding working contents of each professional information piece according to the job hunting consultation data, analyzing the working acceptance value of each working content relative to the job hunting consultation data, such as the working contents corresponding to the professions of a tile worker, a painter and the like, wherein the acceptance degree of the job hunting consultation data is greatly different for different job hunting demands, and a plurality of users are difficult to accept the working contents, so that the acceptance situation of each working content needs to be analyzed according to the data of professions, academies, working experiences and the like in the job hunting consultation data of the user, a lower working acceptance value is preset for certain industries such as an electric pin, a tile worker and the like, and then the job acceptance value is adjusted according to the specific working contents, namely the working acceptance value of the industries is generally lower; the method specifically can evaluate the work acceptance value of each work content relative to the job hunting consultation data of the user by using the existing mode, wherein the range of the acceptance value is [0, 100], for example, a corresponding content evaluation model is established based on a CNN network or a DNN network, a corresponding training set is established by a manual mode for training, and the training set comprises various simulation set work contents, job hunting consultation data and the corresponding set work acceptance values; analyzing through the content evaluation model after successful training to obtain the work acceptance value corresponding to each professional information piece; because neural networks are prior art in the art, the specific setup and training process is not described in detail in this disclosure.
Obtaining compensation corresponding to each professional information piece; marking obtained salary and work acceptance values as GZ and GC respectively; because the payroll of the job seeker is basically below 3 ten thousand, the unit of payroll GZ is ten thousand yuan, and the numerical value of the payroll GZ is taken for calculation, namely 2 ten thousand yuan of payroll, and GZ=2;
according to the evaluation formula pgb=b1×gc 1/3 -b2×gz calculating the corresponding evaluation value PGB.
The interaction module is used for the communication interaction between the user and the consultant, and because the communication interaction between the user and the consultant generally takes a certain fee, after the consultation of the job, partial users know the approximate conditions corresponding to each job, have a certain clear knowledge on each post of the job, and can select the job which wants to employment according to the requirement subsequently; if the enterprises recruiting the profession in the corresponding areas are further required to be further known, the enterprises are required to communicate with the consultant through the interaction module; the job consultation is the same, and the user has the requirement of knowing the job situation of each region in detail; at this time, consultants of enterprises in the region can perform better position analysis for the user by knowing the consultants in detail; the specific working mode is as follows:
the method comprises the steps of obtaining interaction requirements of a user, wherein the interaction requirements are position consultation information and further interaction consultation requirements after the user has performed job hunting consultation, and the interaction requirements comprise corresponding information such as definite positions and areas;
matching corresponding consultants according to the obtained interaction demands, and selecting the corresponding consultants by the user to communicate positions, wherein the consultants explain and recommend the positions for the user according to the user demands; and carrying out work recommendation one to one according to the actual situation of the user, and analyzing each enterprise position for the user, so that the user is helped to quickly know the local actual enterprise position situation.
The method for matching the corresponding consultants according to the interaction requirement comprises the following steps:
recruitment, establishment, or non-location of consultants to each region, but knowledge of the corresponding professional-related enterprises in its region is also possible; the concrete requirement is determined according to the actual industry, because the conditions of most areas of the industry are similar; setting specific consultants according to actual conditions and capabilities of an enterprise platform, and marking corresponding range labels according to the responsible ranges of the consultants, such as areas, positions and the like; summarizing and establishing a consultant information base;
the method comprises the steps of obtaining interaction requirements of users, inputting the interaction requirements into a consultant information base for matching, obtaining a plurality of consultants to be selected, and sending information of each consultant to be selected to the users for selection.
Through the mutual coordination among the information module, the consultation library, the consultation module and the interaction module, the requirement of users on professional information consultation is met, and the problems that the current Internet is full of various information, so that people can not obtain corresponding information and the authenticity of the obtained information can not be recognized are solved; meanwhile, through the mutual coordination among the information module, the consultation library and the consultation module, the most professional information consultation requirements of people are solved, and meanwhile, a user can know employment situations after different students are in graduation directly according to professions, so that the user is prevented from selecting wrong professions under the condition of not knowing employment; through setting up interactive module, satisfy users' further consultation demand, help the user to know the recruitment condition of each enterprise to corresponding position in the concrete region deeply, provide the helping hand for the user to see the job.
In one embodiment, to avoid the consultant providing false information, affecting the user's field employment choices, such as the common consultant in illicit cooperation with the manufacturer, recommending the user to the corresponding manufacturer, and not the user's best or appropriate choice within the area; setting a consultation evaluation unit in the interactive module, wherein a user who uses the interactive module can evaluate the service of the consultant through the consultation evaluation unit, and the specific working method comprises the following steps:
when the user considers that the consultant has abnormal conditions for professional analysis in the area, such as analysis errors, misleading and the like; the corresponding consultant service can be evaluated through the consultation evaluation unit, and the user inputs corresponding evaluation data through the consultation evaluation unit;
acquiring interaction data corresponding to a user and a consultant, namely recording data when the user and the consultant carry out interactive communication; integrating the obtained record data and evaluation data into judgment analysis data, and analyzing the obtained judgment analysis data to obtain a corresponding judgment result; judging the judgment analysis data generally by a manual mode; however, if the prior art can realize corresponding intelligent judgment, the corresponding intelligent technology can also be applied to judge; and judging whether the consultant has errors or not.
The above formulas are all formulas with dimensions removed and numerical values calculated, the formulas are formulas which are obtained by acquiring a large amount of data and performing software simulation to obtain the closest actual situation, and preset parameters and preset thresholds in the formulas are set by a person skilled in the art according to the actual situation or are obtained by simulating a large amount of data.
The above embodiments are only for illustrating the technical method of the present invention and not for limiting the same, and it should be understood by those skilled in the art that the technical method of the present invention may be modified or substituted without departing from the spirit and scope of the technical method of the present invention.
Claims (8)
1. The information consultation service system is characterized by comprising an information module, a consultation library, a consultation module and an interaction module;
the information module is used for collecting corresponding professional information in real time, and processing the professional information to obtain corresponding consultation information;
the consultation library is used for storing consultation information generated by the information module; updating the stored consultation information;
when the demand information is position consultation, sending position consultation information to the interaction module;
when the demand information is job hunting consultation, job hunting consultation data are processed according to a consultation information template to obtain corresponding job hunting characteristics, and the job hunting characteristics are input into a consultation library to be matched to obtain corresponding matching data;
processing the obtained matching data to obtain corresponding user consultation data; the obtained user consultation data is sent to the user;
the interaction module is used for carrying out communication interaction between the user and the consultant, obtaining the interaction requirement of the user, matching the corresponding consultant according to the obtained interaction requirement, and selecting the corresponding consultant by the user to carry out position communication, wherein the consultant carries out position explanation and recommendation for the user according to the user requirement.
2. The information counseling service system according to claim 1, wherein the counseling information obtaining method comprises:
acquiring employment data of each industry in real time; setting a consultation information template, and processing the employment data according to the consultation information template to obtain the consultation information of each occupation.
3. The information consultation service system of claim 2, the method of processing employment data including:
classifying the employment data according to the occupation classification to obtain classification data corresponding to each occupation;
identifying information items of the consultation information template, setting corresponding tree models according to the information items, and processing the classified data according to the tree models to obtain consultation information of each occupation.
4. The information counseling service system according to claim 1, wherein the method of inputting job hunting features into the counseling library for matching comprises:
and matching corresponding consultation information in the consultation library according to the job hunting characteristics, splitting the matched consultation to obtain corresponding professional information pieces, and integrating the professional information pieces into matching data to output.
5. The information consultation service system of claim 4, the method of processing the matching data including:
when the matching data has the same position and a plurality of professional information pieces due to different areas, performing preliminary processing on the matching data to obtain preliminary data;
identifying each professional information piece in the preliminary data, and acquiring the working content of each corresponding professional information piece; and calculating an evaluation value of each professional information piece, sequencing the professional information pieces according to the order of the evaluation values from high to low, and supplementing corresponding work content for the professional information pieces to obtain the user consultation data.
6. The information counseling service system according to claim 5, wherein the method of calculating the evaluation value of each professional information piece comprises:
acquiring job hunting consultation data of a user, and comparing and analyzing the job hunting consultation data with the corresponding work content of each professional information piece to acquire a work acceptance value corresponding to each professional information piece;
obtaining compensation corresponding to each professional information piece; marking obtained salary and work acceptance values as GZ and GC respectively;
according to the evaluation formula pgb=b1×gc 1/3 -b2×gz calculating the corresponding evaluation value PGB.
7. The information counseling service system according to claim 1, wherein the method of matching the corresponding counselor according to the interaction requirement comprises:
summarizing and establishing a consultant information base, wherein the consultant information base is used for storing information of each consultant, and comprises a responsible range of each consultant;
the method comprises the steps of obtaining interaction requirements of users, inputting the interaction requirements into a consultant information base for matching, obtaining a plurality of consultants to be selected, and sending information of each consultant to be selected to the users for selection.
8. The information counseling service system as claimed in claim 1, wherein a counseling evaluation unit is further provided in the interactive module, and the counseling evaluation unit is used for evaluating the counseling service by recognizing abnormal counseling service after the user interacts with the counseling operator; obtaining evaluation data; and acquiring interaction data corresponding to the user and the consultant, integrating the acquired record data and evaluation data into judgment analysis data, and analyzing the acquired judgment analysis data to acquire a corresponding judgment result.
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| CN202311426204.7A CN117407426A (en) | 2023-10-31 | 2023-10-31 | Information consultation service system |
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| CN116720843A (en) * | 2023-05-23 | 2023-09-08 | 黄德建 | Service guidance system for solving lost industry and reemployment |
| KR102587833B1 (en) * | 2022-08-01 | 2023-10-12 | 충북대학교 산학협력단 | System and method for providing bidirectional job matching service |
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Patent Citations (4)
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| CN109544108A (en) * | 2018-11-16 | 2019-03-29 | 合肥风聘网络科技有限公司 | A kind of hunter's recruitment management service number based on wechat |
| CN111179134A (en) * | 2020-01-02 | 2020-05-19 | 上海电机学院 | Academic occupation planning system and method based on big data |
| KR102587833B1 (en) * | 2022-08-01 | 2023-10-12 | 충북대학교 산학협력단 | System and method for providing bidirectional job matching service |
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