CN117331457A - Equipment fault processing method, equipment and storage medium - Google Patents

Abstract

The application discloses an equipment fault processing method, equipment and a storage medium, wherein the equipment fault processing method comprises the following steps: acquiring the position identification of each device in the device group and determining the fault device in the device group; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group; sequencing and displaying all the devices according to the position identifiers of the devices in the device viewing page, and highlighting the fault devices in the device viewing page; in response to a selection operation performed for a faulty device in the device view page, fault handling instruction information of the selected faulty device is displayed. On the premise of realizing unified management of a plurality of devices, the fault equipment is conveniently positioned by sequencing and displaying the devices and highlighting the fault equipment according to the position identification of the devices, so that the efficiency of fault maintenance management of the devices can be improved.

Description

Equipment fault processing method, equipment and storage medium

Technical Field

The present disclosure relates to the field of data transmission technologies, and in particular, to a method, an apparatus, and a storage medium for processing an equipment failure.

Background

Equipment repair is a technical activity performed to maintain, restore, and promote the technical status of equipment, which involves equipment maintenance, equipment inspection, and equipment failure repair. The maintenance and inspection of the equipment can be performed regularly, but when the equipment has an emergency fault, in order to ensure that the equipment can run in time, field maintenance personnel are required to perform fault maintenance on the fault equipment.

However, in a scenario where maintenance and management are required to be performed on multiple devices at the same time, such as a school, a supermarket, an enterprise, etc., the efficiency of fault maintenance and management of the devices is low due to the large number of devices.

Disclosure of Invention

In order to solve the above problems, the present application provides at least a device fault handling method, a device and a storage medium.

The first aspect of the application provides a method for processing equipment faults, which comprises the following steps: acquiring the position identification of each device in the device group and determining the fault device in the device group; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group; sequencing and displaying all the devices according to the position identifiers of the devices in the device viewing page, and highlighting the fault devices in the device viewing page; in response to a selection operation performed for a faulty device in the device view page, fault handling instruction information of the selected faulty device is displayed.

In an embodiment, the device viewing page displays the devices in a sequence according to the position identifiers of the devices, including: determining the position relation among the devices according to the position identifiers of the devices; sequencing all the devices according to the position relation among the devices to obtain a device sequencing result; and displaying the devices in the device viewing page by using the device ordering result.

In an embodiment, in response to a selection operation performed for a failed device in a device view page, displaying failure processing instruction information of the selected failed device includes: responding to clicking operation executed for the fault device in the device viewing page, and taking the clicked fault device as the selected fault device; and displaying fault processing indication information of the selected fault equipment.

In an embodiment, in response to a selection operation performed for a failed device in a device view page, displaying failure processing instruction information of the selected failed device includes: responding to a screening condition input operation executed for the fault equipment in the equipment checking page, and taking the fault equipment meeting the screening condition as the selected fault equipment; and displaying fault processing indication information of the selected fault equipment.

In one embodiment, displaying fault handling indication information of the selected faulty device includes: acquiring fault information of the selected fault equipment; determining fault processing indication information corresponding to the selected fault equipment according to the fault information; and displaying fault processing indication information of the selected fault equipment.

In an embodiment, determining fault handling indication information corresponding to the selected fault device according to the fault information includes: performing fault classification on the selected fault equipment according to the fault information to obtain the fault type of the selected fault equipment; and determining fault processing indication information corresponding to the selected fault equipment according to the fault type.

In one embodiment, the fault type to which the selected faulty device belongs contains a hardware fault; determining fault processing indication information corresponding to the selected fault equipment according to the fault type, wherein the fault processing indication information comprises: displaying a device hardware repair page, wherein the device hardware repair page contains a replacement entry of fault hardware; responding to the triggering operation for the replacement entry, and displaying a hardware replacement order generation page; and generating the hardware replacement order corresponding to the selected fault equipment in response to the order information input by the generation page for the hardware replacement order.

In one embodiment, the fault type to which the selected faulty device belongs contains a non-hardware fault; determining fault processing indication information corresponding to the selected fault equipment according to the fault type, wherein the fault processing indication information comprises: displaying a non-hardware repair page of the equipment, wherein the non-hardware repair page of the equipment comprises a fault report repair inlet and a repair recommendation method corresponding to a non-hardware fault; responding to the triggering operation aiming at the fault report and repair entrance, and displaying a report and repair list generation page; and generating a report order corresponding to the selected fault equipment in response to the order information input by the report order generation page.

A second aspect of the present application provides an apparatus for processing a device failure, the apparatus comprising: the device comprises an identifier acquisition and fault determination module, a fault detection module and a fault detection module, wherein the identifier acquisition and fault determination module is used for acquiring the position identifiers of all devices in the device group and determining the fault devices in the device group; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group; the device display module is used for sequencing and displaying the devices according to the position identifiers of the devices in the device viewing page and highlighting the fault devices in the device viewing page; and the indication information display module is used for responding to the selection operation executed for the fault equipment in the equipment viewing page and displaying fault processing indication information of the selected fault equipment.

A third aspect of the present application provides an electronic device, including a memory and a processor, where the processor is configured to execute program instructions stored in the memory, so as to implement the device fault handling method.

A fourth aspect of the present application provides a computer-readable storage medium having stored thereon program instructions that, when executed by a processor, implement the above-described device failure handling method.

According to the scheme, the position identification of each device in the device group is obtained, and the fault device in the device group is determined; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group; sequencing and displaying all the devices according to the position identifiers of the devices in the device viewing page, and highlighting the fault devices in the device viewing page; in response to a selection operation performed for a faulty device in the device view page, fault handling instruction information of the selected faulty device is displayed. On the premise of realizing unified management of a plurality of devices, the fault equipment is conveniently positioned by sequencing and displaying the devices and highlighting the fault equipment according to the position identification of the devices, so that the efficiency of fault maintenance management of the devices can be improved.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and, together with the description, serve to explain the technical aspects of the application.

FIG. 1 is a schematic diagram of an implementation environment involved in a device fault handling method shown in an exemplary embodiment of the present application;

FIG. 2 is a flow chart illustrating a method of device fault handling according to an exemplary embodiment of the present application;

FIG. 3 is a schematic diagram of a page showing a display of a ranking of devices according to an exemplary embodiment of the present application;

FIG. 4 is a schematic diagram illustrating a page for fault device selection in accordance with an exemplary embodiment of the present application;

FIG. 5 is a flow chart illustrating a determination of fault handling indication information corresponding to a hardware fault in accordance with an exemplary embodiment of the present application;

FIG. 6 is a page diagram illustrating fault handling indication information for determining hardware fault correspondence according to an exemplary embodiment of the present application;

FIG. 7 is a diagram illustrating a page of fault handling indication information for determining non-hardware fault correspondence according to an exemplary embodiment of the present application;

FIG. 8 is a page schematic diagram illustrating a failed device hint in accordance with an exemplary embodiment of the present application;

FIG. 9 is a block diagram of an equipment failure handling device shown in an exemplary embodiment of the present application;

FIG. 10 is a schematic diagram of an electronic device shown in an exemplary embodiment of the present application;

fig. 11 is a schematic structural view of a computer-readable storage medium shown in an exemplary embodiment of the present application.

Detailed Description

The following describes the embodiments of the present application in detail with reference to the drawings.

In the following description, for purposes of explanation and not limitation, specific details are set forth such as the particular system architecture, interfaces, techniques, etc., in order to provide a thorough understanding of the present application.

The term "and/or" is herein merely an association information describing an associated object, meaning that three relationships may exist, e.g., a and/or B may represent: a exists alone, A and B exist together, and B exists alone. In addition, the character "/" herein generally indicates that the front and rear associated objects are an "or" relationship. Further, "a plurality" herein means two or more than two. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of A, B, C, and may mean including any one or more elements selected from the group consisting of A, B and C.

The following describes a method for processing equipment failure provided in an embodiment of the present application.

Referring to fig. 1, fig. 1 is a schematic diagram of an implementation environment related to a device fault handling method in the present application. As shown in fig. 1, the implementation environment includes a management terminal 110, a server 120, and a device 130, where the server 120 is directly or indirectly connected to the management terminal 110 and the device 130 through wired or wireless communication, respectively.

The management terminal 110 may be a mobile phone, a computer, an intelligent home appliance, a vehicle-mounted management terminal, etc., but is not limited thereto. The management terminal 110 may refer to one of a plurality of management terminals in general, and the present embodiment is exemplified only by the management terminal 110. Those skilled in the art will appreciate that the number of management terminals may be greater or lesser. For example, the number of the management terminals may be only one, or the number of the management terminals may be tens or hundreds, or more, and the implementation environment of the device failure processing method may further include other management terminals. The embodiment of the application does not limit the number of management terminals and the type of equipment.

The server 120 may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or may be a cloud server providing cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, a content delivery network (Content Delivery Network, CDN), basic cloud computing services such as big data and an artificial intelligence platform.

The device 130 may be, but is not limited to, a camera, a computer, a smart home appliance, a mobile phone, a physical server, a mobile robot, and other smart work devices. The device 130 may refer broadly to one of a plurality of devices, the present embodiment being illustrated only by the device 130. Those skilled in the art will appreciate that the number of devices described above may be greater or lesser. For example, the number of the devices may be only one, or the number of the devices may be tens or hundreds, or more, and the implementation environment of the device fault handling method may further include other devices. The number of devices and the types of devices are not limited in the embodiments of the present application.

Alternatively, the server 120 may undertake primary device failure handling work, and the management terminal 110 undertakes secondary device failure handling work; alternatively, the server 120 performs the secondary device failure processing work, and the management terminal 110 performs the primary device failure processing work; alternatively, the server 120 or the management terminal 110 may separately take over the device failure handling work, respectively.

Illustratively, the server 120 stores the location identifier of each device 130 in advance, and the server 120 periodically obtains the status information of each device 130, determines whether a faulty device exists according to the status information of each device 130, generates fault push information if the faulty device exists, and sends the fault push information to the management terminal 110, where the fault push information includes the location identifier of each device 130 and the faulty device. The management terminal 110 extracts the location identifier of each device and the fault device according to the fault push information to display a device viewing page, the device viewing page displays the devices 130 in sequence according to the location identifiers of the devices 130, highlights the fault devices in the device viewing page, receives a selection operation performed by a user on the fault devices in the device viewing page, and displays fault processing indication information of the selected fault devices to perform fault processing on the selected fault devices according to the fault processing indication information.

Alternatively, the management terminal 110 may also directly or indirectly make a communication connection with the devices 130 to obtain the location identifier and the status information of the devices 130, so as to determine whether a faulty device exists according to the status information of each device 130.

Referring to fig. 2, fig. 2 is a flowchart illustrating a device fault handling method according to an exemplary embodiment of the present application. The device failure processing method can be applied to the implementation environment shown in fig. 1 and specifically executed by a management terminal in the implementation environment. It should be understood that the method may be adapted to other exemplary implementation environments and be specifically executed by devices in other implementation environments, and the implementation environments to which the method is adapted are not limited by the present embodiment.

As shown in fig. 2, the device fault handling method at least includes steps S210 to S230, and is described in detail as follows:

step S210: acquiring the position identification of each device in the device group and determining the fault device in the device group; wherein the location identifier is used to identify physical location information of each device in a deployment environment corresponding to the device group.

Wherein the device group comprises at least one device, and each device in the device group is associated with each other.

In some implementations, devices in a device group refer to devices that are all bound to the same user account.

For example, the management terminal starts a device management platform, and displays a device binding page through the device management platform to determine a user account to be bound corresponding to the device binding page, where the user account to be bound may be a user account that has been logged in currently or may be another user account input by a user. Then, the device to be bound is displayed in the device binding page, and the displayed device to be bound can be a device connected with the same router as the management terminal, a device belonging to the same local area network as the management terminal, a device having an interactive record with the management terminal, a device obtained by searching according to information such as a device name and a device IP address input by a user, or a device registered in a device management platform, which is not limited in the application. The management terminal receives a selection operation executed by a user for the to-be-bound device in the device binding page, carries out mutual binding between the selected to-be-bound device and the to-be-bound user account, and then divides the devices bound with the same user account into device groups.

For example, if the device 1, the device 2 and the device 3 are all bound to the first user account, the device 1, the device 2 and the device 3 are divided into the device groups corresponding to the first user account.

Optionally, one device may be bound with only one user account, or one device may be bound with multiple user accounts, or the number of bindable user accounts may be determined according to the importance level of the device, so as to improve the management efficiency and security of the device.

In some implementations, the devices in the device group refer to devices deployed in a preset environment.

For example, position information and a management range input by a user are acquired, and a preset environment area is divided according to the position information and the management range. And then, acquiring physical position information of each device, and dividing the devices in the preset environment area into the same device group.

For example, the location information input by the user is the current location of the management terminal, the management range is 10 meters in diameter, the current location of the management terminal is taken as the center, the area within 10 meters in diameter is divided into preset environment areas, and if the equipment with the physical location information within the preset environment areas is obtained to contain the equipment 1, the equipment 2 and the equipment 3, the equipment 1, the equipment 2 and the equipment 3 are divided into equipment groups corresponding to the preset environment areas.

And acquiring the position identification of each device in the device group, wherein the position identification is used for identifying the physical position information of each device in the deployment environment corresponding to the device group.

The location identifier of the device may be input by a user, or may be obtained after a location detection sensor is disposed in the device and the location detection sensor detects a location, which is not limited in this application.

For example, the deployment environment corresponding to the device group contains multiple floors, each floor contains multiple rooms, and the location identification of the respective device may be used to identify the floor and room where the device is located, and may further identify the location of the device in the room.

In addition, the fault equipment in the equipment group is determined, and the fault equipment refers to equipment which does not meet the preset working state. Taking a network transmission device as an example, the fault device may be a device incapable of performing data transmission, or may be a device with a data transmission rate lower than a preset rate.

The method includes the steps that each device in the device group periodically reports state information to a server or a management terminal, and the devices which are not in a normal working state in the device group are determined according to the state information reported by the devices, so that fault devices are obtained.

Step S220: and sequencing and displaying the devices in the device viewing page according to the position identifiers of the devices, and highlighting the fault devices in the device viewing page.

And sequencing and displaying the devices according to the position identifiers of the devices in the device group so as to embody the physical position characteristics of the devices.

The specific manner of the sorting can be flexibly selected according to actual situations, for example, sorting is performed according to distances between each device in the device group and the management terminal, sorting is performed according to a positional relationship between each device in the device group, sorting is performed according to importance degrees of areas where each device in the device group is located, and the like, which is not limited in this application.

Meanwhile, when the equipment checking page displays all the equipment in sequence, the fault equipment is also highlighted, so that distinction is formed between display modes of the non-fault equipment, the user can intuitively observe the position information of the fault equipment, and the fault equipment can be conveniently positioned.

For example, the way of highlighting is not limited by displaying the malfunctioning device and the non-malfunctioning device in different colors, or marking the malfunctioning device, etc.

In some embodiments, after detecting that the newly added fault device exists, the server may push a prompt message to the management terminal, for example, push the prompt message in a manner of popup window, mail, short message, etc., so as to embody processing the fault device. If the server detects that newly-increased fault equipment exists, pushing popup prompt information to the management terminal, and responding to clicking operation corresponding to the popup prompt information, and jumping to the equipment viewing page.

Step S230: in response to a selection operation performed for a faulty device in the device view page, fault handling instruction information of the selected faulty device is displayed.

The fault handling indication information is used for indicating how to convert the fault device into the non-fault device, namely, how to convert the device in the fault state into the non-fault state.

For example, the fault handling indication information may include a repair recommendation method for querying according to the fault information corresponding to the fault device, so that a user may directly repair the fault device according to the repair recommendation method; the failure processing instruction information may also include order instruction information for reporting the revision order, and the present application is not limited thereto.

It is understood that if the number of the selected fault devices is plural, each fault device may be associated with fault handling indication information.

In some embodiments, if the number of the selected fault devices is multiple, if the fault processing instruction information includes the order placing instruction information of the report order, the report order may be generated for multiple fault devices at the same time, that is, one report revision list corresponds to multiple fault devices, so as to implement unified report of multiple fault devices, and improve report efficiency of the fault devices.

In some embodiments, if the number of the selected fault devices is multiple, if the fault processing instruction information includes a repair recommendation method for querying according to the fault information corresponding to the fault devices, the multiple selected fault devices may be classified according to the fault information, and the fault devices belonging to the same fault type are classified into one type, so as to generate a repair recommendation method for the fault devices belonging to the same type, so that a user can repair the fault devices according to the repair recommendation method, and user fault repair experience and efficiency are improved.

In some embodiments, the fault processing indication information may further include a navigation path of the selected fault device, where a start point of the navigation path may be a current location of the management terminal, and an end point of the navigation path is a location of the selected fault device; or the starting point of the navigation path can be the position of the user input received by the management terminal, and the end point of the navigation path is the position of the selected fault device. By generating the navigation path, the user can conveniently locate the fault equipment, so that time waste caused by searching the fault equipment by the user is avoided, and the repair efficiency of the fault equipment is improved.

In addition, on the basis of the embodiment, if the number of the selected fault devices is multiple, path planning can be performed simultaneously based on the positions of the multiple selected fault devices and the navigation starting points, and the obtained navigation paths traverse each selected fault device simultaneously, so that the distance required by a user for repairing the fault device according to the navigation paths is reduced, and the efficiency of fault processing is improved.

Optionally, when path planning is performed simultaneously based on the positions and navigation starting points of the plurality of selected fault devices, a repair priority level of each selected fault device may also be obtained, where the repair priority level may be obtained according to information such as an importance level of the fault device, a severity level of a fault type to which the fault device belongs, an importance level of an area to which the fault device belongs, and the like. Then, path planning is carried out by combining the repair priority level of each selected fault device, the position of the selected fault device and the navigation starting point to obtain a navigation path for traversing each selected fault device at the same time, wherein the traversing order of each selected fault device in the navigation path can be obtained according to the repair priority level of the fault device or the distance between the fault device and the navigation starting point, wherein the higher the repair priority level of the fault device is, the more the corresponding traversing order is; the shorter the distance between the faulty device and the navigation origin, the earlier the corresponding traversal order. By the method, the prior fault repair of the important equipment is realized.

It will be understood that, in addition to the content included in the fault handling instruction information as exemplified in the above embodiment, the fault handling instruction information may also include other information, such as fault information of the selected fault device, device information of the selected fault device, repair priority of the selected fault device, and the like, which is not limited in this application.

The steps of the present application are described in further detail below.

In some embodiments, in step S220, sorting and displaying each device according to the location identifier of each device in the device view page includes: determining the position relation among the devices according to the position identifiers of the devices; sequencing all the devices according to the position relation among the devices to obtain a device sequencing result; and displaying the devices in the device viewing page by using the device ordering result.

And determining the position relation among the devices according to the position identifiers of the devices.

For example, if the devices are adjacent to each other, the resulting positional relationship may include adjacent and non-adjacent. For another example, the positional relationship may include a distance relationship, an azimuth relationship, and the like between the respective devices, and the obtained positional relationship may include a distance parameter, an azimuth angle parameter, and the like.

And then sequencing the devices according to the position relation among the devices to obtain a device sequencing result.

For example, spatially adjacent devices may be ranked, where if the devices are adjacent, the ranking order is adjacent, e.g., device 1 is adjacent to device 2, device 2 is adjacent to device 3, and the device ranking result is device 1, device 2, and device 3. The sorting can also be performed according to the distance between the devices, the shorter the distance between the devices is, the closer the sorting order is, for example, the distance between the devices 1 and 2 is 2 meters, the distance between the devices 1 and 3 is 3 meters, the distance between the devices 2 and 3 is 1 meter, and the obtained device sorting result is the devices 1, 2 and 3. The sorting can be performed according to the distance between the equipment and the reference object, the shorter the distance between the equipment and the reference object is, the earlier the sorting order is, for example, the distance between the equipment 1 and the reference object is 3 meters, the distance between the equipment 2 and the reference object is 1 meter, the distance between the equipment 3 and the reference object is 2 meters, and the obtained equipment sorting result is equipment 2, equipment 3 and equipment 1.

And displaying the devices in the device viewing page according to the device ordering result.

For example, referring to fig. 3, fig. 3 is a schematic diagram showing a sequential display of each device according to an exemplary embodiment of the present application, as shown in fig. 3, the location identifier is used to identify a building number, a floor number, an azimuth and a row and column where the device 1 is located in a deployment environment, for example, the building number is C, the floor number is 17, the azimuth is western (encoded as W), the row and column are second rows and columns, and the location identifier corresponding to the device 1 is C-17-W- (1, 1), and so on, according to physical location information of the device in the deployment environment, a location identifier of each device in the device group is obtained, then, according to the location identifier of each device, a location relationship among each device is obtained, so as to perform sequential display on each device according to the location relationship, and obtain a device viewing page.

Further, as shown in fig. 3, in addition to ordering and displaying each device, other markers, such as a door, a window and the like, can be displayed in the device viewing page, so that a user can position the device better.

When the device view page displays each device, the fault device is highlighted, and if the device 1 is the fault device, the display color corresponding to the device 1 can be modified to realize the highlighting of the device 1.

It can be understood that the device ordering display manner shown in fig. 3 is only schematically illustrated, and the ordering display method can be flexibly adjusted according to practical application situations, for example, after three-dimensional scene simulation is performed on the deployment environment of the device group, each device is displayed in the three-dimensional scene simulation result, which is not limited in this application.

Optionally, for the fault device, further differentiated display may be performed according to the difference of the fault information corresponding to the fault device, for example, according to the fault type contained in the fault device or the number of faults contained in the fault device, a highlighting manner that each fault device is respectively matched is obtained, so as to respectively perform highlighting, so that a user can more intuitively observe the fault condition of each fault device.

In some embodiments, in response to the selection operation performed for the failed device in the device view page in step S230, the fault handling indication information of the selected failed device is displayed, including: responding to clicking operation executed for the fault device in the device viewing page, and taking the clicked fault device as the selected fault device; and displaying fault processing indication information of the selected fault equipment.

And determining the selected fault device according to clicking operation performed by the user in the device viewing page so as to display fault processing indication information of the selected fault device.

Illustratively, the clicked malfunctioning device corresponding to the clicking operation may have one. For example, referring to fig. 4, fig. 4 is a schematic diagram illustrating selection of a faulty device according to an exemplary embodiment of the present application, and if it is detected that device 1 is clicked in a device view page, device 1 is used as the selected faulty device, and the process jumps to an indication information display page, where the indication information display page is used to display fault handling indication information of device 1.

Illustratively, the clicked malfunctioning device to which the clicking operation corresponds may have a plurality. If a submit button is arranged in the equipment checking page, the clicked fault equipment is used as candidate equipment, all the candidate equipment at present is used as selected fault equipment after the submit button is triggered, and fault processing indication information of the selected fault equipment is displayed.

In addition to determining the selected faulty device by clicking as described above, the selected faulty device may be determined by other manners.

In some embodiments, in response to the selection operation performed for the failed device in the device view page in step S230, the fault handling indication information of the selected failed device is displayed, including: responding to a screening condition input operation executed for the fault equipment in the equipment checking page, and taking the fault equipment meeting the screening condition as the selected fault equipment; and displaying fault processing indication information of the selected fault equipment.

The screening conditions include, but are not limited to, the type of the device, the type of the fault to which the device belongs, the number of faults contained in the device, the location area in which the device is located, and the like, and each fault device is screened according to the screening conditions of the input received by the device checking page, and the obtained fault device meeting the screening conditions is used as the selected fault device.

In addition, for other non-fault devices, if the non-fault device is selected, device information, navigation information and the like of the selected non-fault device can be displayed; the selection operation of the non-fault equipment is not responded, and only the selection operation of the fault equipment is responded, so that the user is prevented from erroneously selecting the non-fault equipment in the fault repair service.

The display of the failure processing instruction information is illustrated below:

in some embodiments, displaying the fault handling indication information of the selected fault device in step S230 includes: acquiring fault information of the selected fault equipment; determining fault processing indication information corresponding to the selected fault equipment according to the fault information; and displaying fault processing indication information of the selected fault equipment.

The fault information refers to related description information for causing fault of fault equipment.

And determining fault processing indication information corresponding to the selected fault equipment according to the fault information.

For example, the fault cause of the fault device may be obtained by analyzing the fault information, and the fault cause may be displayed as the fault processing instruction information; after the fault cause is obtained according to the fault information analysis, whether a corresponding repair recommendation method exists or not may be searched, and if so, the repair recommendation method is displayed as fault processing indication information, which is not limited in the application.

In some embodiments, determining fault handling indication information corresponding to the selected fault device according to the fault information includes: performing fault classification on the selected fault equipment according to the fault information to obtain the fault type of the selected fault equipment; and determining fault processing indication information corresponding to the selected fault equipment according to the fault type.

According to the fault information, the fault reasons causing the fault equipment can be obtained, different fault reasons correspond to different fault types, and the selected fault equipment is subjected to fault classification according to the fault information, so that the fault type of the selected fault equipment is obtained.

Each faulty device corresponds to at least one fault type.

For example, the fault types are classified into hardware faults and non-hardware faults, and if a device is faulty because part of the device is damaged, the faulty device belongs to the hardware fault; because an application, network, etc. deployed in a device causes the device to fail, the failed device belongs to a non-hardware failure.

Illustratively, the fault type to which the selected faulty device belongs contains a hardware fault; determining fault processing indication information corresponding to the selected fault equipment according to the fault type, wherein the fault processing indication information comprises: displaying a device hardware repair page, wherein the device hardware repair page contains a replacement entry of fault hardware; responding to the triggering operation for the replacement entry, and displaying a hardware replacement order generation page; and generating the hardware replacement order corresponding to the selected fault equipment in response to the order information input by the generation page for the hardware replacement order.

The replacement entry for the failed hardware is used to generate a hardware replacement order. If the number of the fault hardware is multiple, one replacement inlet corresponds to multiple fault hardware, so that hardware replacement orders of multiple fault hardware are generated simultaneously, and the purchase efficiency of the fault hardware is improved; the method can also select a plurality of fault hardware, and after detecting that the replacement entry is triggered, determine the selected fault hardware to generate a hardware replacement order corresponding to the selected fault hardware.

Optionally, a repair recommendation method corresponding to the hardware fault can be displayed in the device hardware repair page, for example, the position of the damaged fault hardware in the fault device is displayed, and the model, the dismantling mode, the installation mode and the like of the damaged fault hardware are displayed, so that a user can directly replace the corresponding hardware when possession of the user is achieved.

In some embodiments, referring to fig. 5, fig. 5 is a flowchart of determining fault handling instruction information corresponding to a hardware fault in an exemplary embodiment of the present application, as shown in fig. 5, when a fault device or a service time corresponding to a fault hardware is obtained when a fault order generation page is displayed in response to a trigger operation for a replacement entry, whether the service time exceeds a preset warranty period is detected, if the service time does not exceed the preset warranty period, a first hardware replacement order generation page is displayed, and if the service time exceeds the preset warranty period, a second hardware replacement order generation page is displayed, so as to perform differential processing on fault devices in different situations, and user experience is improved.

For example, referring to fig. 6, fig. 6 is a schematic page diagram of fault handling instruction information corresponding to a determined hardware fault in an exemplary embodiment of the present application, and as shown in fig. 6, a device hardware repair page is displayed, in which device information of a faulty device, fault information of the faulty device (such as information of the faulty hardware), and a replacement button corresponding to a replacement entry are displayed, and if the replacement button is detected to be triggered, a service time of the faulty hardware is obtained. If the service time of the fault hardware does not exceed the preset warranty period, displaying a first hardware replacement order generation page, wherein the first hardware replacement order generation page is used for inputting receiving information by a user, and if the fact that the submit button is triggered is detected, directly generating a hardware replacement order according to the receiving information; and if the service time of the fault hardware exceeds the preset warranty period, displaying a second hardware replacement order generation page, wherein the second hardware replacement order generation page is used for displaying commodity information corresponding to the fault hardware to a user, including but not limited to commodity pictures, commodity prices, commodity manufacturers and the like, receiving purchase payment operations executed by the user, further acquiring the commodity receiving information input by the user, and generating a hardware replacement order containing the commodity receiving information and the commodity information.

Illustratively, the fault type to which the selected faulty device belongs contains a non-hardware fault; determining fault processing indication information corresponding to the selected fault equipment according to the fault type, wherein the fault processing indication information comprises: displaying a non-hardware repair page of the equipment, wherein the non-hardware repair page of the equipment comprises a fault report repair inlet and a repair recommendation method corresponding to a non-hardware fault; responding to the triggering operation aiming at the fault report and repair entrance, and displaying a report and repair list generation page; and generating a report order corresponding to the selected fault equipment in response to the order information input by the report order generation page.

The non-hardware repair page can be used for providing a fault repair entrance and displaying a repair recommendation method corresponding to the non-hardware fault.

If the fault report and repair entrance is detected to be triggered, the method jumps to a report and repair order generation page to generate a report and repair order in the report and repair order generation page according to order information input by the report and repair order generation page. The order information includes, but is not limited to, a door-to-door maintenance address, a contact phone, fault information corresponding to the fault equipment, reserved maintenance time, and the like.

For example, referring to fig. 7, fig. 7 is a page diagram of fault handling indication information corresponding to a determined non-hardware fault, as shown in fig. 7, a device non-hardware repair page is displayed, device information of a faulty device, fault information of the faulty device, a repair recommendation method, and a repair button corresponding to a fault repair portal are displayed in the device non-hardware repair page, if the repair button is detected to be triggered, the process jumps to a repair order generation page, obtains order information input by a user in the repair order generation page, and generates a repair order in response to the trigger of the submit button.

Based on the above embodiment, after the selected fault device jumps to the indication information display page, in addition to displaying the fault handling indication information of the selected fault device on the indication information display page, the fault information of other unselected fault devices may be obtained, according to the fault information of the unselected fault device, whether the unselected fault device has the same fault as the selected fault device is detected, if so, the unselected fault devices may be prompted on the indication information display page, so as to prompt the user to adopt the same fault handling manner for the unselected fault devices.

For example, referring to fig. 8, fig. 8 is a schematic page diagram of a fault device prompt shown in an exemplary embodiment of the present application, and if it is detected that a device 1 is clicked in a device viewing page, the device 1 is used as a selected fault device, and the device jumps to an indication information display page, where the indication information display page is used to display fault processing indication information of the device 1. Meanwhile, if the same faults exist in the equipment 2 and the equipment 3 and the equipment 1, the same fault processing mode can be adopted for the equipment 2 and the equipment 3 at the same time. In addition, when generating an order, whether to add the device 2 and the device 3 may be prompted to generate orders corresponding to the device 1, the device 2 and the device 3 at the same time, for example, in a hardware replacement order generation page, the purchase amount of the failed hardware may be modified by responding to the addition operation of the device 2 or the device 3; in the report modification list generation page, the information of the corresponding fault equipment and the like in the report modification list can be modified by responding to the adding operation of the equipment 2 or the equipment 3, so that the repairing efficiency of the fault equipment is improved.

According to the equipment fault processing method, the position identifiers of all the equipment in the equipment group are obtained, and the fault equipment in the equipment group is determined; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group; sequencing and displaying all the devices according to the position identifiers of the devices in the device viewing page, and highlighting the fault devices in the device viewing page; in response to a selection operation performed for a faulty device in the device view page, fault handling instruction information of the selected faulty device is displayed. On the premise of realizing unified management of a plurality of devices, the fault equipment is conveniently positioned by sequencing and displaying the devices and highlighting the fault equipment according to the position identification of the devices, so that the efficiency of fault maintenance management of the devices can be improved.

Fig. 9 is a block diagram of an apparatus fault handling device shown in an exemplary embodiment of the present application. As shown in fig. 9, the exemplary device failure processing apparatus 900 includes: an identification acquisition and failure determination module 910, a device display module 920, and an indication information display module 930. Specifically:

An identifier obtaining and fault determining module 910, configured to obtain a location identifier of each device in the device group, and determine a faulty device in the device group; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group;

the device display module 920 is configured to display each device in a device view page in a sequence according to the position identifier of each device, and highlight a faulty device in the device view page;

an indication information display module 930 for displaying fault handling indication information of the selected fault device in response to a selection operation performed for the fault device in the device view page.

In the above-mentioned exemplary device fault handling apparatus, on the premise of realizing unified management of a plurality of devices, by performing sequencing display on each device and highlighting display on the fault device according to the position identifier of each device, the fault device is conveniently located, and the efficiency of fault maintenance management of the device can be improved.

Referring to fig. 10, fig. 10 is a schematic structural diagram of an embodiment of an electronic device of the present application. The electronic device 1000 comprises a memory 1001 and a processor 1002, the processor 1002 being adapted to execute program instructions stored in the memory 1001 to implement the steps of any of the device fault handling method embodiments described above. In one particular implementation scenario, electronic device 1000 may include, but is not limited to: the electronic device 1000 may also include mobile devices such as a notebook computer and a tablet computer, and is not limited thereto.

In particular, the processor 1002 is configured to control itself and the memory 1001 to implement the steps in any of the above described embodiments of the device fault handling method. The processor 1002 may also be referred to as a central processing unit (Central Processing Unit, CPU). The processor 1002 may be an integrated circuit chip having signal processing capabilities. The processor 1002 may also be a general purpose processor, a digital signal processor (Digital Signal Processor, DSP), an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), a Field programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. In addition, the processor 1002 may be commonly implemented by an integrated circuit chip.

Referring to fig. 11, fig. 11 is a schematic structural diagram of an embodiment of a computer readable storage medium of the present application. The computer readable storage medium 1100 stores program instructions 1110 that can be executed by a processor, where the program instructions 1110 are configured to implement steps in any of the above-described embodiments of a device fault handling method.

In some embodiments, functions or modules included in an apparatus provided by the embodiments of the present disclosure may be used to perform a method described in the foregoing method embodiments, and specific implementations thereof may refer to descriptions of the foregoing method embodiments, which are not repeated herein for brevity.

The foregoing description of various embodiments is intended to highlight differences between the various embodiments, which may be the same or similar to each other by reference, and is not repeated herein for the sake of brevity.

In the several embodiments provided in the present application, it should be understood that the disclosed methods and apparatus may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of modules or units is merely a logical functional division, and there may be additional divisions of actual implementation, e.g., units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical, or other forms.

In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units. The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or in part or all or part of the technical solution contributing to the prior art or in the form of a software product stored in a storage medium, including several instructions to cause a computer device (which may be a personal computer, a server, or a network device, etc.) or a processor (processor) to perform all or part of the steps of the methods of the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.

Claims (10)

1. A method of device failure handling, comprising:

acquiring the position identification of each device in a device group and determining fault devices in the device group; the location identifier is used for identifying physical location information of each device in a deployment environment corresponding to the device group;

sequencing and displaying the devices according to the position identifiers of the devices in a device viewing page, and highlighting the fault devices in the device viewing page;

and displaying fault processing indication information of the selected fault device in response to a selection operation performed on the fault device in the device view page.

2. The method of claim 1, wherein the displaying the respective devices in the device view page in a ranked manner according to the location identifiers of the respective devices, comprises:

determining the position relation among the devices according to the position identifiers of the devices;

sequencing the devices according to the position relation among the devices to obtain a device sequencing result;

and displaying the devices in the device viewing page by using the device ordering result.

3. The method according to claim 1, wherein the displaying the fault handling indication information of the selected faulty device in response to the selection operation performed for the faulty device in the device view page includes:

responding to clicking operation executed for the fault device in the device viewing page, and taking the clicked fault device as the selected fault device;

and displaying fault processing indication information of the selected fault equipment.

4. The method according to claim 1, wherein the displaying the fault handling indication information of the selected faulty device in response to the selection operation performed for the faulty device in the device view page includes:

responding to a screening condition input operation executed for the fault equipment in the equipment checking page, and taking the fault equipment meeting the screening condition as the selected fault equipment;

and displaying fault processing indication information of the selected fault equipment.

5. The method of claim 1, wherein displaying fault handling indication information for the selected faulty device comprises:

acquiring fault information of the selected fault equipment;

Determining fault processing indication information corresponding to the selected fault equipment according to the fault information;

and displaying fault processing indication information of the selected fault equipment.

6. The method according to claim 5, wherein determining fault handling indication information corresponding to the selected faulty device according to the fault information includes:

performing fault classification on the selected fault equipment according to the fault information to obtain a fault type of the selected fault equipment;

and determining fault processing indication information corresponding to the selected fault equipment according to the fault type.

7. The method of claim 6, wherein the type of failure to which the selected failed device belongs comprises a hardware failure; the determining the fault processing indication information corresponding to the selected fault equipment according to the fault type comprises the following steps:

displaying a device hardware repair page, wherein the device hardware repair page contains a replacement entry of fault hardware;

responding to the triggering operation for the replacement entry, and displaying a hardware replacement order generation page;

and generating a hardware replacement order corresponding to the selected fault equipment in response to order information input by the generation page of the hardware replacement order.

8. The method of claim 6, wherein the type of fault to which the selected faulty device belongs contains a non-hardware fault; the determining the fault processing indication information corresponding to the selected fault equipment according to the fault type comprises the following steps:

displaying a non-hardware repair page of the equipment, wherein the non-hardware repair page of the equipment comprises a fault report and repair inlet and a repair recommendation method corresponding to the non-hardware fault;

responding to the triggering operation aiming at the fault report repairing inlet, and displaying a report repairing list generating page;

and generating a report order corresponding to the selected fault equipment in response to order information input by the report order generation page.

9. An electronic device comprising a memory and a processor for executing program instructions stored in the memory to implement the steps of the method according to any of claims 1-8.

10. A computer readable storage medium storing program instructions executable by a processor to perform the steps of the method according to any one of claims 1-8.