CN117273639A - Service information input system and service information input method - Google Patents
Service information input system and service information input method Download PDFInfo
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- CN117273639A CN117273639A CN202311215584.XA CN202311215584A CN117273639A CN 117273639 A CN117273639 A CN 117273639A CN 202311215584 A CN202311215584 A CN 202311215584A CN 117273639 A CN117273639 A CN 117273639A
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- 238000012986 modification Methods 0.000 claims description 26
- 230000004048 modification Effects 0.000 claims description 26
- 238000012790 confirmation Methods 0.000 claims description 10
- 230000004044 response Effects 0.000 claims description 7
- 238000010586 diagram Methods 0.000 description 9
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- 230000001360 synchronised effect Effects 0.000 description 5
- 238000004590 computer program Methods 0.000 description 4
- 238000012544 monitoring process Methods 0.000 description 4
- 230000008569 process Effects 0.000 description 4
- 230000005540 biological transmission Effects 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
Abstract
The application provides a business information input system and a business information input method, and relates to the fields of computers and finance. The business information input system comprises a first device and a second device; the first device is electrically connected with the second device, and comprises a first screen which is a transparent capacitive touch screen; the first device is used for synchronizing first service information input by a first user through the first screen to the second device so that the second device displays the first service information; the second device is configured to synchronize second service information identified as visible to the first user to the first device, so that the first device displays the second service information, and the second service information is input to the second device by the second user. By utilizing the scheme, the efficiency and the safety of business information input are improved.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to a service information input system and a service information input method.
Background
At present, for institutions such as banks and hospitals, clients often need to enter information in the business handling process, and the information is generally entered at a counter and is operated by corresponding teller.
In the process of information input, the client normally actively informs the information to the teller, and then the teller inputs the information after the counter window, so that the client cannot know the information input by the teller in real time in the mode, the client is required to communicate with the teller in real time, and the information is required to be input again and submitted when the information is modified, so that the efficiency is low.
Disclosure of Invention
In order to solve the technical problems, the application provides a business information input system and a business information input method, and the business information input efficiency is improved.
In a first aspect, the present application provides a business information entry system, the business information entry system comprising a first device and a second device; the first device is connected with the second device, and comprises a first screen which is a transparent capacitive touch screen; the first device is used for synchronizing first service information input by a first user through the first screen to the second device so that the second device displays the first service information; the second device is configured to synchronize second service information identified as visible to the first user to the first device, so that the first device displays the second service information, and the second service information is input to the second device by the second user.
In the above scheme, the first user is the customer of the service, and the second user is the teller. The business information input system supports information synchronous display of the client side and the teller side. The first user can monitor the service information input by the second user, and can input related service information by the second user, and the second user can see the service information input by the first user in real time, so that the first user can perform the function of mutual monitoring, and the service handling efficiency can be improved.
In a possible implementation manner, the first device further includes a device screen, the first screen is installed on the device screen, and the first device is specifically configured to determine the first service information input by the first user according to the position matching relationship between the first screen and the device screen and the input operation of the first user on the first screen.
In a possible implementation manner, the first device is further configured to respond to an information modification operation of the user on the first screen, modify the service information in the completed service information input step, and send an information modification reminder to the second device; the second device is further configured to synchronize modification of the service information in the completed service information input step in response to an acceptance operation of the information modification reminder by the second user.
In one possible implementation manner, the first device is specifically configured to record, in response to a submitting operation of the first user, an interface identifier of a current service information input interface, and first service information input by the first user in each service information input field, and when it is determined that the second device is located in a service information input interface corresponding to the interface identifier, automatically fill the recorded first service information into the corresponding service information input field.
In a possible implementation manner, the second device is further configured to add an identifier to the second service information, where the second service information is visible second service information of the first user when the identifier of the second service information is a first identifier, and the second service information is invisible second service information of the first user when the identifier of the second service information is a second identifier.
In a possible implementation manner, the second device is further configured to send a confirmation request for completing the service information input to the first device after the first service information and the second service information are input; and after the first user confirms the confirmation request on a first screen of the first device, the second device finishes the business information input.
In a second aspect, the present application further provides a service information input method, which is applied to a service information input system, where the service information input system includes a first device and a second device, the first device is connected with the second device, the first device includes a first screen, and the first screen is a transparent capacitive touch screen, and the service information input method includes:
the first equipment synchronizes first service information input by a first user through the first screen to the second equipment so that the second equipment displays the first service information;
the second device synchronizes second service information identified as visible to the first user to the first device to cause the first device to display the second service information, the second service information being entered by a second user into the second device.
The method can realize the synchronous display of the information of the client side and the teller side. The first user can monitor the service information input by the second user, and can input related service information by the second user, and the second user can see the service information input by the first user in real time, so that the first user can perform the function of mutual monitoring, and the service handling efficiency can be improved.
In one possible implementation manner, the first device further includes a device screen, the device screen is provided with the first screen, and the first device synchronizes first service information input by a first user through the first screen to the second device, which specifically includes:
the first device determines first service information input by the first user according to the position matching relation between the first screen and the device screen and the input operation of the first user on the first screen;
the first device synchronizes first service information to the second device.
In one possible implementation, the method further includes:
the first equipment responds to the information modification operation of the user on the first screen, modifies the service information in the completed service information input step and sends an information modification prompt to the second equipment;
and the second equipment responds to the receiving operation of the information modification reminding by the second user and synchronizes the modification of the service information in the completed service information input step.
In one possible implementation manner, the first device synchronizes the first service information to the second device, specifically includes:
the first equipment responds to the submitting operation of the first user and records the interface identification of the current business information input interface and the first business information input by the first user in each business information input field;
and when the first equipment determines that the second equipment is positioned on the service information input interface corresponding to the interface identifier, the first recorded service information is automatically filled into the corresponding service information input field.
In one possible implementation, the method further includes:
after the first service information and the second service information are input, the second device sends a confirmation request for completing the input of the service information to the first device;
and the second equipment finishes the business information input after the first user confirms the confirmation request on a first screen of the first equipment.
Drawings
FIG. 1 is a schematic illustration of a scenario of information entry;
fig. 2 is a schematic diagram of a service information input system provided in an embodiment of the present application;
fig. 3 is a flowchart of a service information input method provided in an embodiment of the present application;
fig. 4 is a schematic diagram of an electronic device according to an embodiment of the present application.
Detailed Description
In order to enable a person skilled in the art to understand the solution of the present application more clearly, the application scenario of the technical solution provided in the present application is first described below.
Referring to fig. 1, a schematic view of a scenario for information entry is shown.
Currently, in institutions such as banks and hospitals, the clients 10 often need to enter information during business handling, and the information is usually entered at a counter and operated by a corresponding teller 20.
In the process of information input, the client 10 actively informs the teller 20 of information and then inputs the information after the teller is in the counter window, and in the mode, the client cannot know the information input by the teller in real time, needs to communicate with the teller in real time, needs to input and submit the information again when the information is modified, and is low in efficiency. And the user cannot monitor whether the information input by the teller in real time is correct or not, and accidents of information input errors are easy to occur.
In order to solve the problems, the embodiment of the application provides a business information input system and a business information input method, which support synchronous information display of a client side and a teller side and improve the business information input efficiency.
In order to make the technical solution more clearly understood by those skilled in the art, the following description will refer to the technical solution in the embodiments of the present application with reference to the accompanying drawings in the embodiments of the present application.
The words "first," "second," and the like in the description herein are used for descriptive purposes only and are not to be interpreted as indicating or implying a relative importance or implicitly indicating the number of features indicated
In the present application, unless explicitly specified and limited otherwise, the term "coupled" is to be construed broadly, and for example, "coupled" may be either fixedly coupled, detachably coupled, or integrally formed; may be directly connected or indirectly connected through an intermediate medium.
The embodiment of the application provides a business information input system, and the business information input system is specifically described below with reference to the accompanying drawings.
Referring to fig. 2, the diagram is a schematic diagram of a service information input system provided in an embodiment of the present application.
The business information entry system includes a first device 30 and a second device 40.
Wherein the first device 30 and the second device 40 are connected to enable transmission of data between the first device 30 and the second device 40. The connection manner between the first device 30 and the second device 40 is not specifically limited in the embodiments of the present application, and includes, but is not limited to: the wireless interconnection is realized through direct cable connection, server connection or gateway. The first device 30 and the second device 40 may be tablet computers, desktop computers, or all-in-one computers, which are not specifically limited in this embodiment.
The first device comprises a first screen, and the first screen is a transparent capacitive touch screen
The first user is the customer of the service and the second user is the teller.
The first user 10 may input first service information through the first screen of the first device 30, and the first device 30 synchronizes the first service information to the second device 40 so that the first service information is displayed on the second device 40.
Meanwhile, the second user 20 may input the second service information through the second device 40, synchronize the second service information identified as visible to the first user 10 to the first device 30, so that the first device 30 displays the second service information.
The embodiment of the application does not limit the first service information and the second service information specifically, and can confirm according to actual conditions.
In one possible implementation, the second device 40 adds an identifier to the second service information input by the second user 20, where the second service information is visible to the first user when the second service information identifier is a first identifier, and where the second service information is invisible to the first user when the second service information identifier is a second identifier. The identification may be pre-added at the information field where the second service information is entered.
In another possible implementation, the identifier is added by the second user 20, and when the second user 20 inputs the second service information, the identifier is added to each item of service information, for example, the identifier may be added to an information field corresponding to the service information, where a 1 identifier indicates that the display is allowed, and a 0 identifier indicates that the display is not allowed.
After synchronizing the second service information identified as visible to the first user 10 to the first device 30, the first device 30 may display in a pop-up window to prompt the first user 10 to confirm whether the information entered by the second user 20 is correct.
In one possible implementation, the first device 30 specifically includes a first screen and a device screen.
The device screen is used for realizing a display function. The first screen is a transparent capacitive touch screen and is mounted on the device screen.
The first device 30 is specifically configured to determine the first service information input by the first user according to the matching relationship between the first screen and the device screen and the input operation of the first user 10 on the first screen.
By changing the existing non-touch screen equipment, the same business is handled by clients and teller in different steps, so that the supervision function can be achieved, the business handling efficiency can be improved, the original resources are reused, and the hardware cost is reduced.
The implementation manner of the first user to modify and input the service information through the first device is first described below.
The first user may switch the step in which the service information is input, for example, modify the information recorded in the previous step, that is, the step already completed, or switch to the next step to continue the service information recording.
When the first user modifies the service information in the completed service information input step, the user can click the return button or modify the service information input interface before the last button returns. When the modification is completed, the first device 30 sends an information modification reminder to the second device 40. After receiving the information modification reminder, the second device 40 prompts the second user, and the second device 40 synchronizes modification of the service information in the completed service information input step in response to the receiving operation of the second user on the information modification reminder.
When the user jumps to the next step to continue information recording, after the information recording of the information recording interface is completed, the first user can click the confirmed or continuously recorded interface to complete the information recording of the current interface. At this time, the first device 30 records the interface identifier of the current service information input interface and the first service information input by the first user in each service information input field in response to the submitting operation of the first user. After the first user finishes the information input of the current interface, when the first device 30 determines that the second device is positioned at the service information input interface corresponding to the interface identifier, the recorded first service information is automatically filled into the corresponding service information input field, so that the service handling efficiency is improved.
After the first service information and the second service information are input, the second device 30 sends a confirmation request for completing the input of the service information to the first device 40; after the first user confirms the confirmation request on the first screen of the first device 30, the second device ends the service information input, so that the first user can monitor the service information input process, and errors in service information input are avoided.
In summary, by using the scheme provided by the embodiment of the application, synchronous information display of the client side and the teller side can be supported. The first user can monitor the service information input by the second user, and can input related service information by the second user, and the second user can see the service information input by the first user in real time, so that the first user can perform the function of mutual monitoring, and the service handling efficiency can be improved.
Based on the service information input system provided in the above embodiment, the embodiment of the present application provides a service information input method, which is specifically described below with reference to the accompanying drawings.
Referring to fig. 3, the figure is a flowchart of a service information input method provided in an embodiment of the present application.
The method provided by the embodiment of the present application is applied to the service information input system provided by the above embodiment, and the specific implementation manner of the service information input system can be referred to the description in the above embodiment, and is not repeated again. The method comprises the following steps:
s301: the first device synchronizes the first service information input by the first user through the first screen to the second device so that the second device displays the first service information.
The device screen of the first device is used to implement a display function. The first screen is a transparent capacitive touch screen and is mounted on the device screen.
And the first equipment determines first service information input by the first user according to the position matching relation between the first screen and the equipment screen and the input operation of the first user on the first screen.
The first device then synchronizes the first service information to the second device, in particular:
the first equipment responds to the submitting operation of the first user and records the interface identification of the current business information input interface and the first business information input by the first user in each business information input field;
and when the first equipment determines that the second equipment is positioned on the service information input interface corresponding to the interface identifier, the first recorded service information is automatically filled into the corresponding service information input field.
When the first user modifies information on the first device, the first device responds to the information modification operation of the user on the first screen, modifies the service information in the completed service information input step, and sends an information modification reminder to the second device. And the second equipment responds to the receiving operation of the information modification reminding by the second user and synchronizes the modification of the service information in the completed service information input step.
S302: the second device synchronizes second service information identified as visible to the first user to the first device to cause the first device to display the second service information, the second service information being entered by the second user into the second device.
Further, the method comprises the steps of:
after the first service information and the second service information are input, the second device sends a confirmation request for completing the input of the service information to the first device;
and the second equipment finishes the business information input after the first user confirms the confirmation request on a first screen of the first equipment.
In summary, by using the method provided by the embodiment of the application, information synchronous display of the client side and the teller side can be supported. The first user can monitor the service information input by the second user, and can input related service information by the second user, and the second user can see the service information input by the first user in real time, so that the first user can perform the function of mutual monitoring, and the service handling efficiency can be improved.
The first device and the second device in the business information recording system comprise a processor and a memory, wherein a program unit module is stored in the memory, and the processor executes the program unit stored in the memory to realize corresponding functions.
The processor includes a kernel, and the kernel fetches the corresponding program unit from the memory. The kernel can be provided with one or more than one, and the business information input method is realized by adjusting kernel parameters.
The embodiment of the application provides a storage medium, on which a program is stored, which when executed by a processor, implements the service information entry method.
The embodiment of the application provides a processor, which is used for running a program, wherein the business information input method is executed when the program runs.
The embodiment of the application provides an electronic device, and the electronic device is specifically described below with reference to the accompanying drawings.
Referring to fig. 4, a schematic diagram of an electronic device according to an embodiment of the present application is provided.
The electronic device comprises a bus 403, at least one processor 401 and at least one memory 402 connected to the processor 401.
Wherein, the processor 401 and the memory 402 complete the communication with each other through the bus 403; the processor 401 is configured to call the program instructions in the memory 402 to perform the service information entry method described above. The device herein may be a server, PC, PAD, mobile phone, etc., which embodiments of the present application are not particularly limited.
The electronic device may be the first device or the second device in the above aspects.
The present application also provides a computer program product adapted to perform a program initialized with the above business information entry method when executed on a data processing device.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In one typical configuration, the device includes one or more processors (CPUs), memory, and a bus. The device may also include input/output interfaces, network interfaces, and the like.
The memory may include volatile memory, random Access Memory (RAM), and/or nonvolatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM), among other forms in computer readable media, the memory including at least one memory chip. Memory is an example of a computer-readable medium.
Computer readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for a computer include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium, which can be used to store information that can be accessed by a computing device. Computer-readable media, as defined herein, does not include transitory computer-readable media (transmission media), such as modulated data signals and carrier waves.
It should be noted that, the business information input method and system provided by the application can be used in the artificial intelligence field, the cloud computing field or the financial field. The foregoing is merely an example, and is not intended to limit the application fields of the service information input method and system provided in the present application.
It should be understood that in this application, "at least one" means one or more, and "a plurality" means two or more. "and/or" for describing the association relationship of the association object, the representation may have three relationships, for example, "a and/or B" may represent: only a, only B and both a and B are present, wherein a, B may be singular or plural. The character "/" generally indicates that the context-dependent object is an "or" relationship. "at least one of" or the like means any combination of these items, including any combination of single item(s) or plural items(s). For example, at least one (one) of a, b or c may represent: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", wherein a, b, c may be single or plural.
In this specification, each embodiment is described in a progressive manner, and identical and similar parts of each embodiment are all referred to each other, and each embodiment mainly describes differences from other embodiments. The apparatus embodiments described above are merely illustrative, wherein the units and modules illustrated as separate components may or may not be physically separate. In addition, some or all of the units and modules can be selected according to actual needs to achieve the purpose of the embodiment scheme. Those of ordinary skill in the art will understand and implement the present invention without undue burden.
The foregoing is merely exemplary of the application and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the application and are intended to be comprehended within the scope of the application.
Claims (10)
1. A business information input system, which is characterized by comprising a first device and a second device;
the first device is connected with the second device, and comprises a first screen which is a transparent capacitive touch screen;
the first device is used for synchronizing first service information input by a first user through the first screen to the second device so that the second device displays the first service information;
the second device is configured to synchronize second service information identified as visible to the first user to the first device, so that the first device displays the second service information, and the second service information is input to the second device by the second user.
2. The business information entry system of claim 1, wherein the first device further comprises a device screen, the first screen is installed on the device screen, and the first device is specifically configured to determine the first business information input by the first user according to a position matching relationship between the first screen and the device screen, and an input operation of the first user on the first screen.
3. The business information entry system of claim 1, wherein the first device is further configured to modify the business information in the completed business information input step in response to an information modification operation by the user on the first screen, and send an information modification reminder to the second device;
the second device is further configured to synchronize modification of the service information in the completed service information input step in response to an acceptance operation of the information modification reminder by the second user.
4. The business information input system of claim 2, wherein the first device is specifically configured to record, in response to a submitting operation of the first user, an interface identifier of a current business information input interface, and first business information input by the first user in each business information input field, and automatically fill the recorded first business information into the corresponding business information input field when it is determined that the second device is located in the business information input interface corresponding to the interface identifier.
5. The business information entry system of claim 1, wherein the second device is further configured to add an identifier to the second business information, wherein the second business information is visible to the first user when the second business information is identified as a first identifier, and wherein the second business information is invisible to the first user when the second business information is identified as a second identifier.
6. The business information entry system of any of claims 1 to 5, wherein the second device is further configured to send a confirmation request to the first device that business information entry is complete after the first business information and the second business information are entered; and after the first user confirms the confirmation request on a first screen of the first device, the second device finishes the business information input.
7. The business information input method is characterized by being applied to a business information input system, wherein the business information input system comprises first equipment and second equipment, the first equipment is connected with the second equipment, the first equipment comprises a first screen, the first screen is a transparent capacitive touch screen, and the business information input method comprises the following steps:
the first equipment synchronizes first service information input by a first user through the first screen to the second equipment so that the second equipment displays the first service information;
the second device synchronizes second service information identified as visible to the first user to the first device to cause the first device to display the second service information, the second service information being entered by a second user into the second device.
8. The service information input method according to claim 7, wherein the first device further includes a device screen, the first screen is installed on the device screen, and the first device synchronizes first service information input by a first user through the first screen to the second device, specifically including:
the first device determines first service information input by the first user according to the position matching relation between the first screen and the device screen and the input operation of the first user on the first screen;
the first device synchronizes first service information to the second device.
9. The business information entry method of claim 7, wherein the method further comprises:
the first equipment responds to the information modification operation of the user on the first screen, modifies the service information in the completed service information input step and sends an information modification prompt to the second equipment;
and the second equipment responds to the receiving operation of the information modification reminding by the second user and synchronizes the modification of the service information in the completed service information input step.
10. The business information entry method of claim 8, wherein the first device synchronizes first business information to the second device, and specifically comprises:
the first equipment responds to the submitting operation of the first user and records the interface identification of the current business information input interface and the first business information input by the first user in each business information input field;
and when the first equipment determines that the second equipment is positioned on the service information input interface corresponding to the interface identifier, the first recorded service information is automatically filled into the corresponding service information input field.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202311215584.XA CN117273639A (en) | 2023-09-20 | 2023-09-20 | Service information input system and service information input method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202311215584.XA CN117273639A (en) | 2023-09-20 | 2023-09-20 | Service information input system and service information input method |
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| CN117273639A true CN117273639A (en) | 2023-12-22 |
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| CN202311215584.XA Pending CN117273639A (en) | 2023-09-20 | 2023-09-20 | Service information input system and service information input method |
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