CN117196582A - Server fault maintenance method, automatic maintenance equipment and system - Google Patents

Server fault maintenance method, automatic maintenance equipment and system Download PDF

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Publication number
CN117196582A
CN117196582A CN202311152654.1A CN202311152654A CN117196582A CN 117196582 A CN117196582 A CN 117196582A CN 202311152654 A CN202311152654 A CN 202311152654A CN 117196582 A CN117196582 A CN 117196582A
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Prior art keywords
maintenance
server
maintained
information
fault
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CN202311152654.1A
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Chinese (zh)
Inventor
孙凯
张秀波
袁传博
刘宇
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Suzhou Inspur Intelligent Technology Co Ltd
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Suzhou Inspur Intelligent Technology Co Ltd
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Priority to CN202311152654.1A priority Critical patent/CN117196582A/en
Publication of CN117196582A publication Critical patent/CN117196582A/en
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Abstract

The invention relates to the technical field of servers and discloses a server fault maintenance method, automatic maintenance equipment and a system. The server fault maintenance method comprises the following steps: the method comprises the steps of receiving maintenance information and maintenance parts of a server to be maintained, wherein the maintenance information and the maintenance parts are issued by scheduling equipment in a server fault maintenance system, the maintenance information comprises position information, label information, a repair reporting verification code and fault information, and the maintenance parts are determined based on the fault information reported by the server to be maintained; moving to a target machine room where the server to be maintained is located according to the position information; determining an inlet of the target machine room according to the tag information; entering the target machine room from the entrance based on the repair verification code to determine the server to be repaired; and maintaining the server to be maintained according to the fault information and the maintenance component. According to the scheme provided by the embodiment of the invention, the maintenance efficiency of the server can be improved, and the labor maintenance cost can be reduced.

Description

Server fault maintenance method, automatic maintenance equipment and system
Technical Field
The invention relates to the technical field of servers, in particular to a server fault maintenance method, automatic maintenance equipment and a system.
Background
In the related art, a manual offline maintenance mode is generally relied on to maintain a failed server. However, this approach not only reduces the maintenance efficiency of the server, but also increases the labor maintenance cost.
Disclosure of Invention
In view of the above, the present invention provides a server fault maintenance method, an automatic maintenance device and a system, which can improve the maintenance efficiency of the server and reduce the labor maintenance cost.
In a first aspect, the present invention provides a server fault maintenance method, applied to an automatic maintenance device, the method comprising:
the method comprises the steps of receiving maintenance information and maintenance parts of a server to be maintained, wherein the maintenance information and the maintenance parts are issued by scheduling equipment in a server fault maintenance system, the maintenance information comprises position information, label information, a repair reporting verification code and fault information, and the maintenance parts are determined based on the fault information reported by the server to be maintained;
moving to a target machine room where the server to be maintained is located according to the position information;
determining an inlet of the target machine room according to the tag information;
entering the target machine room from the entrance based on the repair verification code to determine the server to be repaired;
And maintaining the server to be maintained according to the fault information and the maintenance component.
According to the server fault maintenance method provided by the embodiment of the invention, the maintenance information and the maintenance component of the server to be maintained, which are issued by the dispatching equipment in the server fault maintenance system, are received, and the server to be maintained can be moved to the target machine room where the server to be maintained is located according to the position information; and determining an inlet of the target machine room according to the tag information, entering the target machine room from the inlet based on the report verification code to determine the server to be maintained, and maintaining the server to be maintained according to the fault information and the maintenance component without maintaining the server in a manual offline mode.
In some optional embodiments, the moving to the target machine room where the server to be maintained is located according to the location information includes:
determining a driving route between the automatic maintenance equipment and the server to be maintained according to the position information and the current position information of the automatic maintenance equipment;
And moving to a target machine room where the server to be maintained is located based on the driving route.
According to the server fault maintenance method provided by the embodiment of the invention, the driving route between the automatic maintenance equipment and the server to be maintained is determined according to the position information and the current position information of the automatic maintenance equipment, so that the automatic maintenance equipment can reach the target machine room where the server to be maintained is located based on the driving route.
In some optional embodiments, the moving to the target machine room where the server to be maintained is located based on the driving route includes:
determining a target power energy source according to the driving route;
during the movement, inquiring whether the target power source and/or the maintenance part need to be supplemented;
if the target power source and/or the maintenance component need to be supplemented, the target power source and/or the maintenance component moves to a transit maintenance center for supplementation;
and after the supplement is completed, continuing to move to the target machine room where the server to be maintained is located.
According to the server fault maintenance method provided by the embodiment of the invention, the power energy suitable for the driving route can be selected by determining the target power energy according to the driving route; and inquiring whether the target power source and/or the maintenance component need to be supplemented or not in the moving process, and if the target power source and/or the maintenance component need to be supplemented, moving to a transit maintenance center for supplementation, so that automatic maintenance equipment can smoothly reach a target machine room, and smoothly completing maintenance tasks of a server to be maintained.
In some alternative embodiments, the method further comprises:
after maintenance is completed, detecting the residual reserve of the target power energy;
and if the residual reserve is insufficient to complete the next maintenance task, supplementing the target power energy in the target machine room.
According to the server fault maintenance method provided by the embodiment of the invention, after maintenance is completed, the residual reserve of the target power energy is detected, and if the residual reserve is insufficient to complete the next maintenance task, the energy source is supplemented to the target power energy in the target machine room, so that the automatic maintenance equipment can smoothly complete the next maintenance task.
In some optional embodiments, the repairing the server to be repaired according to the fault information and the repairing component includes:
controlling the server to be maintained to backup service data;
determining a maintenance mode of the server to be maintained according to the fault information;
and maintaining the server to be maintained according to the maintenance mode and the maintenance component.
According to the server fault maintenance method provided by the embodiment of the invention, by controlling the server to be maintained to backup service data, service data can be prevented from being lost in the process of maintaining the server to be maintained, the maintenance mode of the server to be maintained is determined according to the fault information, the server to be maintained is maintained according to the maintenance mode and the maintenance component, and the server to be maintained can be maintained in a proper mode, so that the influence on the service execution task of the server is reduced, and the maintenance efficiency can be improved.
In some optional embodiments, if there are a plurality of servers in the target machine room, the determining the server to be repaired includes:
receiving a positioning signal sent by the server to be maintained;
and determining the server to be maintained according to the positioning signal.
According to the server fault maintenance method provided by the embodiment of the invention, when a plurality of servers exist in the target machine room, the server to be maintained can be accurately positioned according to the positioning signals by receiving the positioning signals sent by the server to be maintained, so that the server to be maintained can be maintained conveniently.
In some alternative embodiments, the positioning signal includes at least one of an ultrasonic wave of a preset frequency band, a cabinet temperature, and an optical signal.
In some alternative embodiments, the method further comprises:
if the server to be maintained is maintained, detecting the maintained server to be maintained to obtain a detection result;
and if the detection result represents that the server to be maintained fails to be maintained, sending maintenance information to a target maintenance object.
According to the server fault maintenance method provided by the embodiment of the invention, the multi-scenario intelligent maintenance of the problematic fault is realized through the multiparty linkage of the server, the automatic maintenance equipment and the maintenance expert, and the maintenance quality of the server is greatly improved.
In a second aspect, the present invention provides a server fault maintenance method, applied to a scheduling device, the method comprising:
the method comprises the steps of obtaining maintenance information sent by a server to be maintained, wherein the maintenance information comprises position information, label information, a maintenance reporting verification code and fault information;
determining a maintenance component based on the fault information to obtain position information of the maintenance component;
inquiring whether idle target automatic maintenance equipment exists in a server fault maintenance system;
if the idle target automatic maintenance equipment exists, a maintenance instruction is sent to the target automatic maintenance equipment, so that the target automatic maintenance equipment obtains a maintenance component according to the position information of the maintenance component, moves to a target machine room where a server to be maintained is located according to the position information, determines an inlet of the target machine room according to the tag information, enters the target machine room from the inlet based on the repair verification code, and maintains the server to be maintained according to the fault information and the maintenance component.
In some alternative embodiments, the server fault maintenance system further includes a component warehouse for storing a first part to be repaired to be matched, the determining a part to be repaired based on the fault information to obtain location information of the part to be repaired, including:
Matching repair parts in the parts warehouse based on the fault information;
and if the maintenance parts are successfully matched, obtaining the position information of the successfully matched maintenance parts.
In some alternative embodiments, the server fault maintenance system further includes a shop floor including a second repair component to be matched, the determining a repair component based on the fault information to obtain location information of the repair component, and further including:
if the matching of the maintenance parts fails, matching the maintenance parts in the workshop based on the fault information;
and if the maintenance parts are successfully matched, obtaining the position information of the successfully matched maintenance parts.
In a third aspect, the present invention provides an automatic repair apparatus comprising:
a flight module;
a navigation module;
the audio-video module is used for collecting ultrasonic waves of the server to be maintained;
the infrared module is used for detecting the temperature of the cabinet of the server to be maintained;
the driving module is used for driving the automatic maintenance equipment to move;
the energy module is used for storing power energy;
the first mechanical arm module is used for maintaining the server to be maintained;
The controller is respectively in communication connection with the flight module, the audio/video module, the infrared module, the navigation module, the driving module, the energy module and the first mechanical arm module, and is used for executing the server fault maintenance method of the first aspect or any corresponding implementation mode thereof.
In a fourth aspect, the present invention provides a server fault maintenance system, including a scheduling device and an automatic maintenance device, where the automatic maintenance device is communicatively connected to the scheduling device;
the scheduling device is configured to perform the server fault maintenance method according to the second aspect or any one of the corresponding embodiments of the second aspect;
the automatic maintenance device is configured to perform the server fault maintenance method of the first aspect or any of the corresponding embodiments thereof.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are needed in the description of the embodiments or the prior art will be briefly described, and it is obvious that the drawings in the description below are some embodiments of the present invention, and other drawings can be obtained according to the drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic diagram of an alternative server fault maintenance system according to an embodiment of the present application;
FIG. 2 is a schematic diagram of an alternative server failover maintenance system provided by an embodiment of the present application;
FIG. 3 is a schematic view of an alternative automatic maintenance device according to an embodiment of the present application;
FIG. 4 is a schematic diagram of an alternative server management apparatus according to an embodiment of the present application;
FIG. 5 is a flow chart of a server failover method in accordance with an embodiment of the present application;
FIG. 6 is a flow chart of another server failover maintenance method in accordance with an embodiment of the present application;
FIG. 7 is a flow chart of yet another server failover method in accordance with an embodiment of the present application;
FIG. 8 is a flow chart of yet another server failover method in accordance with an embodiment of the present application;
FIG. 9 is a flow chart of yet another server failover method in accordance with an embodiment of the present application;
FIG. 10 is a flow chart of yet another server failover method in accordance with an embodiment of the present application;
fig. 11 is a flow chart of yet another server failover maintenance method in accordance with an embodiment of the present application.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present application more apparent, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application, and it is apparent that the described embodiments are some embodiments of the present application, but not all embodiments of the present application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
It is worth noting that with the continuous development of automatic maintenance equipment, artificial intelligence, cloud computing, large models and other technologies, servers have come to be a brand new development opportunity, and the number of orders for the servers by users has increased year by year. As the number of servers increases and technology updates, server failure maintenance is increasingly important. The existing server maintenance has the following problems: the server repair time is long, the server repair efficiency is low, and the server repair is mainly carried out by off-line manual work; lack of server automatic repair mechanism, when the server fault is found manually, a significant impact on the service may have been formed; the search of the manual maintenance server for the server often depends on a machine room design drawing or maintenance record, and the position of the fault server cannot be rapidly positioned; the traditional server maintenance lacks linkage between a maintainer and the server, so that the maintenance process mainly depends on manual experience, and the problems of slow server fault discovery, slow maintenance reporting and slow maintenance can exist.
Therefore, in the related art, the server maintenance method mainly depends on manual offline maintenance, and also lacks an automatic server maintenance reporting mechanism, and lacks intelligent linkage between a maintainer and a server, so that the server maintenance efficiency is low, the server maintenance quality is low, and the service affected by the client cannot be quickly recovered.
Based on the above, the embodiment of the application provides a server fault maintenance method, automatic maintenance equipment and system, which can improve the maintenance efficiency of a server and reduce the labor maintenance cost.
Referring to fig. 1, fig. 1 is a schematic structural diagram of an alternative server fault maintenance system according to an embodiment of the present application, where the server fault maintenance system includes a scheduling device and an automatic maintenance device.
The scheduling device can acquire maintenance information sent by the server to be maintained, the maintenance information comprises position information, label information, report and maintenance verification codes and fault information, then the maintenance component is determined based on the fault information to obtain the position information of the maintenance component, whether idle target automatic maintenance equipment exists in a server fault maintenance system or not can be inquired, and if the idle target automatic maintenance equipment exists, a maintenance instruction is sent to the target automatic maintenance equipment.
The automatic maintenance equipment can receive maintenance information and maintenance components of the server to be maintained, wherein the maintenance information comprises position information, label information, a maintenance reporting verification code and fault information, the maintenance components are determined based on the fault information reported by the server to be maintained, then the maintenance components move to a target machine room where the server to be maintained is located according to the position information, then an inlet of the target machine room is determined according to the label information, the maintenance components enter the target machine room from the inlet based on the maintenance reporting verification code, so that the server to be maintained is determined, and finally the server to be maintained is maintained according to the fault information and the maintenance components.
In some alternative implementations, referring to fig. 2, fig. 2 is a schematic diagram of another alternative server fault maintenance system provided by an embodiment of the present invention, including a dispatch device, a component warehouse, a complete machine warehouse, a production plant, a maintenance plant, an automated maintenance device warehouse, an energy warehouse, a customer service center, and an intelligent center.
The scheduling device is used for overall scheduling of the server fault maintenance system, such as warehouse scheduling management, workshop scheduling management, automatic maintenance equipment scheduling management, personnel scheduling management, server production task scheduling management, server maintenance task scheduling management and the like.
The component warehouse is used for storing server components for server production and maintenance. The whole machine warehouse is used for storing the produced server whole machine.
The production workshop is used for the production link of the server, and the maintenance workshop is used for the maintenance link of the factory return server and the maintenance link of the automatic maintenance equipment.
The automated repair facility warehouse stores automated repair facilities for production and automated repair facilities for repair that are to be deployed by the scheduling facility to production and repair of the server.
The energy warehouse is used for storing a power supply of the server and a power energy of automatic maintenance equipment, wherein the power energy of the automatic maintenance equipment comprises a battery, gasoline, diesel oil, liquefied gas and the like.
Customer service centers are used to provide 24 hours of after-market service to customers. The intelligent center is used for providing on-line maintenance technical support for on-line maintenance personnel for automatic maintenance equipment and technical support for a server fault maintenance system.
In addition, referring to fig. 3, fig. 3 is a schematic structural diagram of an alternative automatic maintenance device according to an embodiment of the present application, where the automatic maintenance device includes a flight module, a navigation module, an audio-video module, an infrared module, a driving module, an energy module, a first mechanical arm module, a first communication module, and a controller, and the controller is respectively in communication connection with the flight module, the audio-video module, the infrared module, the navigation module, the driving module, the energy module, the first mechanical arm module, and the first communication module.
The flight module may be used for road flights of automatic maintenance equipment.
The navigation module can be used for completing various combined navigation such as GPS (Global Positioning System )/Beidou navigation, laser navigation, visual navigation, magnetic navigation and the like.
The audio-video module can be used for collecting ultrasonic waves of a server to be maintained, and can also be used for audio collection and playing, video collection and playing, visual navigation and audio-video communication with a target maintenance object (such as a maintenance person) of automatic maintenance equipment.
The infrared module can be used for detecting the temperature of a cabinet of a server to be maintained, and can also collect the temperature of the environment, the temperature of equipment in a machine room, the temperature of the server and the like.
The drive module may be used to drive the automatic maintenance device for movement, such as road movement and elevation movement. For example, the automatic maintenance equipment can control the driving module of the automatic maintenance equipment to enable the audio and video module, the infrared module and the mechanical arm module of the automatic maintenance equipment to move to the height convenient for operating the server to be maintained.
The energy module may be used to store power energy.
The first mechanical arm module can be used for repairing the server to be repaired and can also be used for disassembling and assembling the server to be repaired.
The first communication module may be configured to communicate with the outside world, for example, with a dispatch device, a server to be serviced, or other server failure maintenance system.
The controller is a core management and control module of the automatic maintenance equipment, which can be used for controlling the operation and cooperation of other modules and completing the overall dispatching of the automatic maintenance equipment.
Referring to fig. 4, fig. 4 is a schematic structural diagram of a server management device of an alternative server to be maintained according to an embodiment of the present application. The server to be maintained comprises a server management device, wherein the server management device comprises a baseboard management controller (Baseboard Management Controller, BMC), a camera module, a second mechanical arm module, a temperature control module, a sensor, a heat dissipation module, a storage module, an audio module and a second communication module. The substrate management controller is respectively in communication connection with the camera module, the second mechanical arm module, the temperature control module, the sensor, the heat dissipation module, the storage module, the audio module and the second communication module.
The baseboard management controller can provide management functions of local and remote diagnosis, console support, configuration management, hardware management, fault analysis, alarm pushing and the like of the server.
The camera module comprises a plurality of cameras, a plurality of camera rotating devices and a plurality of flash lamps, and is communicated with the base plate management control through a network, and the camera module is arranged at a key part inside the server and can collect video and image information outside the server.
The second mechanical arm module is used for opening the server case, disassembling and installing the internal components of the server, and performing plugging operation on the cables of the components of the server.
The temperature control module is used for controlling the temperature of the server case and the cabinet, so that the automatic maintenance equipment can find the temperature difference between the server case and the cabinet through the infrared module of the automatic maintenance equipment, and the automatic maintenance equipment and the positioning server are convenient.
The sensor provides for the collection of data such as temperature, voltage, current, power, etc. of the server. The sensor also comprises a luminous sensor which can emit light rays with preset colors and provide special server positioning information for automatic maintenance equipment.
The heat radiation module comprises a liquid cooling heat radiation module and an air cooling heat radiation module, and mainly provides a heat radiation function for internal components of the server.
The memory module mainly refers to an SD (secure digital Card), a TF Card and an expansion hard disk, and is used for storing model data, configuration information, state information, alarm information, log information and the like of the BMC, wherein the TF Card is a Trans-flash Card, also called a Micro SD Card, and is a very small flash memory Card commonly called a small Card.
The audio module comprises an internal audio module and an external audio module, and the internal audio module is used for collecting audio information in the server; the external audio module can be used for collecting user audio information in online support, and can also send out ultrasonic waves with special frequency to provide special server positioning information for automatic maintenance equipment.
The second communication module is used for performing network communication between the server management device and the outside, for example, the server management device performs network communication between the server management device and the automatic maintenance equipment and the dispatching equipment of each server fault maintenance system.
According to an embodiment of the present invention, there is provided a server failover method embodiment, it being noted that the steps shown in the flowchart of the figures may be performed in a computer system such as a set of computer executable instructions, and, although a logical order is shown in the flowchart, in some cases, the steps shown or described may be performed in an order other than that shown or described herein.
In this embodiment, a server fault maintenance method is provided, which can be used for the automatic maintenance device. Fig. 5 is a flowchart of a server failover method according to an embodiment of the present invention, as shown in fig. 5, the flowchart including the steps of:
step S501, receiving maintenance information and maintenance components of a server to be maintained issued by a scheduling device in a server fault maintenance system.
The maintenance information comprises position information, label information, report verification codes and fault information.
The location information is used for indicating the location of the target machine room where the server to be maintained is located. The position information may be, for example, spatial coordinate information of a target machine room where the server to be maintained is located, for example, the spatial coordinate information may be laser point cloud position information or machine room visual point cloud information, where the laser point cloud position information refers to that the laser point cloud obtains spatial coordinates of each sampling point on the surface of the target machine room by using laser in the same spatial reference system, and the machine room visual point cloud information refers to information describing vision, pose, and the like of the machine room in the environment through a three-dimensional point set of the machine room in space; or, the location information may be geographic information of a target machine room in which the server to be maintained is located, for example, the geographic information may be latitude and longitude information; or, the location information may be a combination of any two of geographic information, laser point cloud location information, and machine room visual point cloud information; alternatively, the location information may include geographic information, laser point cloud location information, machine room visual point cloud information, and so forth.
The tag information may be RFID (Radio Frequency Identification ) tag information and/or two-dimensional code tag information.
The repair verification code may be represented in the form of an input character, NFC (Near Field Communication ) information, or a two-dimensional code.
The repair parts are determined based on fault information reported by the server to be repaired.
Step S502, moving to a target machine room where the server to be maintained is located according to the position information.
In some alternative embodiments, the location information includes geographic information, laser point cloud location information, and machine room visual point cloud information, and the automatic maintenance device moves to a target machine room where the server to be maintained is located according to the geographic information, the laser point cloud location information, and the machine room visual point cloud information, in combination with GPS/beidou navigation, laser navigation, and visual navigation. Specifically, at first, automatic maintenance equipment flies to the vicinity of a target machine room through GPS/Beidou navigation and laser navigation according to geographic information and laser point cloud position information, and then flies to the accurate floor of the target machine room where a server to be maintained is located through laser navigation and visual navigation according to laser point cloud position information and machine room visual point cloud information, so that the accuracy of positioning of the target machine room can be improved.
Step S503, determining the entrance of the target machine room according to the label information.
The entrance may be an electronic window of the target machine room. The entrance of the target machine room is determined according to the tag information, and specifically, the electronic window of the target machine room can be positioned through the tag information.
In some optional embodiments, the maintenance information may further include portal positioning information of a portal of the target machine room, where the portal positioning information includes geographic information of the portal, laser point cloud location information, machine room visual point cloud information, RFID tag information and two-dimensional code tag information, and the portal of the target machine room is directly and accurately positioned according to the portal positioning information, without positioning the target machine room where the server to be maintained is located, and repositioning the portal of the target machine room, so that positioning efficiency of the portal of the target machine room can be improved, and further, failure maintenance efficiency of the server is improved.
And step S504, entering the target machine room from the entrance based on the repair verification code so as to determine the server to be repaired.
In some alternative embodiments, assuming the portal is an electronic window or door, the electronic window or door may identify a report verification code, and if the electronic window or door passes verification, the electronic window or door will open, so that the automated maintenance equipment will be able to access the target room.
And step S505, maintaining the server to be maintained according to the fault information and the maintenance component.
The fault information may be used to indicate a specific fault cause and fault type of the server to be repaired, and the automatic repair device may repair the server to be repaired using the repair component according to the fault information.
According to the server fault maintenance method, the maintenance information and the maintenance parts of the server to be maintained, which are issued by the dispatching equipment in the server fault maintenance system, are received, and the server to be maintained can be moved to the target machine room where the server to be maintained is located according to the position information; and determining an inlet of the target machine room according to the label information, entering the target machine room from the inlet based on the repair verification code to determine the server to be repaired, and repairing the server to be repaired according to the fault information and the repair parts without repairing the server in a manual offline mode.
In this embodiment, a server fault maintenance method is provided, which can be used for the automatic maintenance device. Fig. 6 is a flowchart of a server failover method according to an embodiment of the present invention, as shown in fig. 6, the flowchart including the steps of:
Step S601, receiving maintenance information and maintenance components of a server to be maintained issued by a scheduling device in a server fault maintenance system.
Please refer to step S501 in the embodiment shown in fig. 5 in detail, which is not described herein.
Step S602, moving to a target machine room where the server to be maintained is located according to the position information.
Specifically, the step S602 includes:
step S6021, determining a driving route between the automatic maintenance equipment and the server to be maintained according to the position information and the current position information of the automatic maintenance equipment.
The location information of the target machine room corresponds to the current location information of the automatic maintenance device, for example, if the location information of the target machine room is geographic information, the current location information of the automatic maintenance device is also the current geographic information of the automatic maintenance device; if the location information of the target machine room is geographic information, laser point cloud location information, and machine room visual point cloud information, the current location information of the automatic maintenance device is also the current geographic information, laser point cloud location information, and machine room visual point cloud information of the automatic maintenance device, which are not listed here.
Step S6022, moving to the target machine room where the server to be maintained is located based on the driving route.
The driving route can be a ground driving route or an air driving route and can be determined according to actual conditions. For example, the automatic maintenance device may fly along the travel route to the target room where the server to be maintained is located, may be moved to the target room where the server to be maintained is located by a wheel-type driving manner, and so on.
In some optional embodiments, determining a driving route between the automatic maintenance device and the server to be maintained according to the position information and the current position information of the automatic maintenance device, specifically, determining an actual distance between the position information and the current position information of the automatic maintenance device, and if the actual distance is greater than or equal to a preset distance, taking the driving route which passes through the transit maintenance center and is closer to the distance as the driving route between the automatic maintenance device and the server to be maintained; if the actual distance is smaller than the preset distance, the running route closest to the automatic maintenance equipment and the server to be maintained can be used as the running route, wherein the running route closest to the automatic maintenance equipment possibly passes through the maintenance center or does not pass through the maintenance center. The preset distance may be determined based on the storage capacity of the power source of the automatic service device.
In the embodiment of the application, the driving route between the automatic maintenance equipment and the server to be maintained is determined according to the position information and the current position information of the automatic maintenance equipment, so that the automatic maintenance equipment can reach the target machine room where the server to be maintained is located based on the driving route and the movement to the target machine room where the server to be maintained is located.
In some alternative embodiments, step S6022 comprises:
and a step a1, determining a target power energy source according to the driving route.
The target power energy source can be a battery, gasoline, diesel oil, liquefied gas and the like, and can be specifically determined according to a driving route.
And step a2, inquiring whether the target power energy source and/or the maintenance part need to be supplemented or not in the movement process.
And a3, if the target power source and/or the maintenance part need to be supplemented, moving to a transit maintenance center for supplementing.
The transit maintenance center is other server fault maintenance systems in the running route except the original server fault maintenance system, and the other server fault maintenance systems also have power energy sources and maintenance components.
And a4, after the supplement is completed, continuing to move to a target machine room where the server to be maintained is located.
In the embodiment of the application, the target power source is determined according to the driving route, so that the power source suitable for the driving route can be selected; and inquiring whether the target power source and/or the maintenance component need to be supplemented or not in the moving process, and if the target power source and/or the maintenance component need to be supplemented, moving to a transfer maintenance center for supplementation, so that automatic maintenance equipment can smoothly reach the target machine room, and smoothly completing the maintenance task of the server to be maintained.
Step S603, determining an entrance of the target machine room according to the tag information.
Please refer to step S503 in the embodiment shown in fig. 5 in detail, which is not described herein.
Step S604, entering the target machine room from the entrance based on the repair verification code to determine the server to be repaired.
Specifically, if there are a plurality of servers in the target machine room, the step S604 specifically includes:
step S6041, receiving a positioning signal sent by the server to be maintained.
The positioning signal comprises at least one of ultrasonic waves of a preset frequency band, cabinet temperature and optical signals. The cabinet temperature may be a preset temperature difference between the server chassis to be maintained and the cabinet, or may be a temperature of only the server cabinet to be maintained. The optical signal may be a preset optical wavelength.
Step S6042, determining the server to be maintained according to the positioning signal.
It will be appreciated that the automatic repair device is in communication with the servers to be repaired, and the automatic repair device may receive the positioning signals sent by the servers to be repaired, and identify each server according to the sent positioning signals.
For example, when the positioning signal is an ultrasonic wave in a preset frequency band, the automatic maintenance device may identify an actual ultrasonic wave sent by each server according to the ultrasonic wave in the preset frequency band, and determine a server corresponding to the actual ultrasonic wave matched with the ultrasonic wave in the preset frequency band as the server to be maintained.
For another example, when the positioning signal is the cabinet temperature, the automatic maintenance device may identify a server corresponding to the actual cabinet temperature matched with the cabinet temperature through its own infrared module, and determine the server as the server to be maintained.
For another example, when the positioning signal is a preset light wavelength, the automatic maintenance device can identify the light intensity matched with the preset light wavelength through its own luminescence sensor, and determine the server corresponding to the matched light intensity as the server to be maintained.
In the embodiment of the application, when a plurality of servers are arranged in the target machine room, the server to be maintained can be accurately positioned according to the positioning signals by receiving the positioning signals sent by the server to be maintained, so that the server to be maintained can be maintained later.
And step S605, maintaining the server to be maintained according to the fault information and the maintenance component.
Specifically, the step S605 specifically includes:
step S6051, controlling the server to be maintained to backup the service data.
And controlling the server to be maintained to backup the service data, namely, the server to be maintained copies the service data of the server to be maintained from the local to other equipment or modules of the server to be maintained so as to avoid the loss of the service data.
In some alternative embodiments, the automatic maintenance device may backup the service data in the server to be maintained, that is, copy the service data in the server to be maintained to the automatic maintenance device, and copy the service data to the server to be maintained after the server to be maintained is maintained.
And step S6052, determining the maintenance mode of the server to be maintained according to the fault information.
The fault information comprises a fault type, and the maintenance mode of the server to be maintained is determined according to the fault information, namely whether the server to be maintained needs to be started or shut down, completely powered off, partially powered off or the like is determined according to the fault type.
And step S6053, maintaining the server to be maintained according to the maintenance mode and the maintenance component.
Specifically, the automatic maintenance equipment maintains the server to be maintained through the first mechanical arm module, namely, the server to be maintained is powered on and powered off completely or partially according to a maintenance mode, and then, damaged parts of the server to be maintained are replaced through the first mechanical arm module by utilizing the maintenance parts, so that the influence on the service execution task of the server is reduced.
Further, the automated repair facility may also inspect and re-unplug the patch cable, re-disassemble and install the dislocated components, etc. through the first robotic arm module.
In the embodiment of the application, by controlling the server to be maintained to backup service data, the service data can be prevented from being lost in the process of maintaining the server to be maintained, the maintenance mode of the server to be maintained is determined according to the fault information, the server to be maintained is maintained according to the maintenance mode and the maintenance component, and the server to be maintained can be maintained in a proper mode, so that the influence on the service execution task of the server is reduced, and the maintenance efficiency can be improved.
In some alternative embodiments, referring to fig. 7, assuming that the target machine room is provided with different cabinets, the server to be maintained is located in a chassis on the rack of the corresponding cabinet, the automatic maintenance device may be driven to the front of the cabinet where the server to be maintained is located by moving along the driving route through wheels, and then the rack where the server to be maintained is located is found through combined positioning, that is, the rack where the server to be maintained is located is found through RFID tag information, two-dimensional code information and height information corresponding to the server to be maintained.
The automated repair equipment may then communicate with the server to be repaired and open the chassis. Specifically, the maintenance information includes authentication information (such as identity authentication information and maintenance task authentication information), the automatic maintenance device communicates with the server to be maintained to check whether the authentication information is accurate, if so, the second mechanical arm module of the server to be maintained opens the chassis, or the first mechanical arm module of the automatic maintenance device opens the chassis, which is not limited herein.
And then, the automatic maintenance equipment maintains the damaged part of the server to be maintained through the first mechanical arm module, and restores the part of the server to be maintained after the maintenance is completed.
Further, if the server to be maintained is maintained, detecting the maintained server to be maintained to obtain a detection result, and judging whether the server to be maintained is maintained successfully or not according to the detection result, so that effective maintenance of the server to be maintained is ensured. If so, the detection result indicates that the server to be maintained is successfully maintained, the maintenance task is directly ended, and the return is triggered or the next maintenance task is executed.
If not, the detection result represents that the server to be maintained fails to maintain, namely the server to be maintained does not recover to the normal service running state, and maintenance information is sent to the target maintenance object, namely the automatic maintenance equipment calls an online maintenance expert online. Specifically, when an automatic maintenance device fails to complete the maintenance of the fault upon encountering a problematic fault, the maintenance is performed by calling a maintenance specialist on line. Then, the maintenance expert remotely treats the maintenance server on line. Therefore, the embodiment of the application realizes the intelligent multi-scene maintenance of the problematic faults through the multiparty linkage of the server, the automatic maintenance equipment and the maintenance specialist, and greatly improves the maintenance quality of the server.
It can be appreciated that the service expert can perform more accurate service on the server according to various means such as service experience, fault expert cloud base, multi-expert joint service, and the like. If the maintenance expert remotely maintains the server to be maintained on line, the automatic maintenance equipment detects the server to be maintained after maintenance is completed again, a detection result is obtained, and whether the server to be maintained is maintained successfully is judged according to the detection result. If the detection result indicates that the server to be maintained is successfully maintained, the automatic maintenance equipment finishes the maintenance task and triggers the return or executes the next maintenance task.
Therefore, in the embodiment of the application, intelligent linkage between the automatic maintenance equipment and the server to be maintained is realized, and when the server is maintained under the difficult fault, a real-time online maintenance expert is supported to carry out remote control maintenance, so that the maintenance quality of the server is greatly improved. Moreover, the automatic maintenance equipment can continuously execute maintenance tasks for 24 hours, and the maintenance cost of the server is greatly reduced.
In some alternative embodiments, referring to fig. 8, after the maintenance is completed, that is, after the automatic maintenance device completes the current maintenance task, the remaining reserve of the target power source may be detected to determine whether the current target power source can complete the next task, and if the remaining reserve is insufficient to complete the next maintenance task, the energy source is supplemented to the target power source in the target machine room, that is, the automatic maintenance device supplements the energy source according to the weight of the power source required by the subsequent task. The machine room stores power energy, and meanwhile, the machine room can periodically supplement the power energy of the automatic maintenance equipment.
Further, the automatic maintenance device determines whether there are other maintenance tasks, specifically may determine through various manners, for example, the automatic maintenance device determines according to the number of maintenance subtasks included in the maintenance tasks triggered at the time of departure; the automatic maintenance equipment can also send a subsequent task request to the scheduling equipment in the server fault maintenance system, and the scheduling equipment performs overall scheduling of the subsequent task.
If not, that is, no other maintenance tasks exist, the automatic maintenance equipment directly returns to the server fault maintenance system.
If so, the automatic maintenance equipment determines whether the maintenance component needs to be supplemented, and if so, the automatic maintenance equipment supplements the maintenance component to other nearby server fault maintenance systems, and then goes to execute the next maintenance task; if not, that is, no repair parts need to be supplemented, the automatic repair equipment directly goes to execute the next repair task.
Finally, the automated repair facility returns to the server failure repair system, which may be the original server failure repair system, the most recent server failure repair system, or a server failure repair system that has a need for automated repair facilities.
In this embodiment, a method for repairing a server failure is provided, which may be used in the scheduling apparatus described above. Fig. 9 is a flowchart of a server failover method according to an embodiment of the present invention, as shown in fig. 9, the flowchart including the steps of:
step S901, acquire maintenance information sent by a server to be maintained.
The maintenance information includes location information, tag information, repair verification code and fault information, please refer to step S501 in the embodiment shown in fig. 5 in detail, which is not described herein again.
The maintenance information is automatically sent by the server to be maintained to the scheduling device.
Step S902, a repair part is determined based on the fault information to obtain position information of the repair part.
The repair parts required for repairing the server to be repaired are determined based on the fault information, and then the position information of the repair parts, that is, the positions where the repair parts are stored, can be determined.
Step S903, query whether there is an idle target automatic maintenance device in the server failure maintenance system.
There are a plurality of automatic maintenance devices in the server fault maintenance system, and the automatic maintenance devices may be in a busy state or an idle state, so that it is required to query whether any automatic maintenance devices are in an idle state, that is, query whether there is an idle target automatic maintenance device in the server fault maintenance system.
Step S904, if the idle target automatic maintenance equipment exists, a maintenance instruction is sent to the target automatic maintenance equipment, so that the target automatic maintenance equipment obtains a maintenance component according to the position information of the maintenance component, moves to a target machine room where a server to be maintained is located according to the position information, determines an inlet of the target machine room according to the tag information, enters the target machine room from the inlet based on a report verification code, and maintains the server to be maintained according to the fault information and the maintenance component.
If the idle target automatic maintenance equipment exists, the scheduling equipment can schedule the target automatic maintenance equipment, namely, a maintenance instruction is sent to the target automatic maintenance equipment, so that the target automatic maintenance equipment can execute specific maintenance tasks according to the maintenance instruction. The service instruction may carry position information of the service component.
According to the server fault maintenance method provided by the embodiment, the position information of the maintenance part is obtained by acquiring the maintenance information sent by the server to be maintained and determining the maintenance part based on the fault information; and then inquiring whether idle target automatic maintenance equipment exists in the server fault maintenance system, if so, sending a maintenance instruction to the target automatic maintenance equipment, so that the target automatic maintenance equipment obtains a maintenance part according to the position information of the maintenance part, moves to a target machine room where a server to be maintained is located according to the position information, determines an inlet of the target machine room according to the tag information, enters the target machine room from the inlet based on a repair verification code, and maintains the server to be maintained according to the fault information and the maintenance part without maintaining the server in an artificial offline mode, thereby not only improving the maintenance efficiency of the server, but also reducing the labor maintenance cost.
In this embodiment, a method for repairing a server failure is provided, which may be used in the scheduling apparatus described above. Fig. 10 is a flowchart of a server fault maintenance method according to an embodiment of the present invention, as shown in fig. 10, the flowchart including the steps of:
step S1001, acquire maintenance information sent by a server to be maintained.
The maintenance information comprises position information, label information, report verification codes and fault information. Please refer to step S901 in the embodiment shown in fig. 9 in detail, which is not described herein.
Step S1002, a repair part is determined based on the failure information to obtain position information of the repair part.
Specifically, in the case that the server fault maintenance system further includes a component warehouse, where the component warehouse is used to store the first component to be repaired to be matched, the step S1002 specifically includes:
in step S10021, the matching of the repair parts is performed in the parts warehouse based on the failure information.
The matching of the repair parts is performed in the part warehouse based on the fault information, i.e. according to the fault information, the matching of the repair parts is performed in the first repair part to be matched in the part warehouse, and the first repair part to be matched capable of repairing the fault in the fault information is selected.
In step S10022, if the repair parts are successfully matched, the position information of the successfully matched repair parts is obtained.
In the embodiment of the application, the matching of the maintenance parts is performed in the part warehouse based on the fault information, and if the matching of the maintenance parts is successful, the position information of the successfully matched maintenance parts is obtained, so that the maintenance parts can be acquired based on the position information in the subsequent steps.
Further, in some alternative embodiments, the server fault maintenance system further includes a shop, and the shop includes a second maintenance component to be matched, so when the maintenance component is determined based on the fault information, if the maintenance component is matched to fail, the matching of the maintenance component is performed in the shop based on the fault information, and if the matching of the maintenance component is successful, the position information of the successfully matched maintenance component is obtained.
The workshop can be a maintenance workshop or a production workshop, wherein the production workshop is used for producing a server component, the server component can be used for maintenance, and the server component is a second maintenance component to be matched at the moment; the repair shop is used for repairing damaged parts, and the repaired damaged parts can be used as second parts to be matched for repair.
The position information of the repair parts refers to the position in the shop where the second repair part to be matched is placed.
In the embodiment of the application, when the maintenance part is determined based on the fault information, if the maintenance part is failed to be matched, the matching of the maintenance part is carried out in a workshop based on the fault information, and if the matching of the maintenance part is successful, the position information of the successfully matched maintenance part is obtained, so that the fault of the server to be maintained can be successfully repaired.
Step S1003, inquiring whether there is an idle target automatic maintenance device in the server fault maintenance system.
Please refer to step S903 in the embodiment shown in fig. 9 in detail, which is not described herein.
Step S1004, if the idle target automatic maintenance equipment exists, sending a maintenance instruction to the target automatic maintenance equipment so that the target automatic maintenance equipment can acquire a maintenance component according to the position information of the maintenance component, move to a target machine room where a server to be maintained is located according to the position information, determine an inlet of the target machine room according to the tag information, enter the target machine room from the inlet based on the report verification code, and maintain the server to be maintained according to the fault information and the maintenance component.
Please refer to step S904 in the embodiment shown in fig. 9 in detail, which is not described herein.
For example, referring to fig. 11, when a server has a serious fault, the fault is monitored by a fault diagnosis function of a BMC in a server management device in the server, the server automatically triggers to apply for repair to a server fault maintenance system, and mainly the BMC sends fault information of the server to a scheduling device through a communication module.
The scheduling equipment allocates resources according to the repair information, and mainly performs resource allocation by combining the repair information, the warehouse stock and the workshop information.
The scheduling device then determines whether the repair parts to be replaced are complete and whether there are empty automated repair devices. If yes, the automatic maintenance equipment creates maintenance tasks according to system scheduling, namely the automatic maintenance equipment matches maintenance components in the server fault maintenance system through autonomous navigation (multiple combined navigation such as GPS/Beidou navigation, laser navigation, visual navigation, magnetic navigation and the like); if not, the scheduling equipment temporarily suspends the repair reporting task, waits and allocates resources, and then allocates resources again according to the repair reporting information.
The automated repair facility then determines an appropriate source of power based on the distance between the automated repair facility and the server to be serviced. Specifically, the distance between the automatic maintenance equipment and the target machine room where the server to be maintained is located can be calculated by reporting the position information of the target machine room in the information, and the automatic maintenance equipment can select a proper power source, such as a battery, gasoline, diesel oil, liquefied gas and the like, according to the distance, whether the driving route approaches other server fault maintenance systems or not, and whether the power source needs to be supplemented halfway.
Then, the automatic maintenance equipment controls the wing carried by the automatic maintenance equipment to take off and go to a target machine room where the server to be maintained is located, and the wing can be replaced according to the load, weather and inventory of the automatic maintenance equipment so as to meet maintenance tasks.
Next, the automatic maintenance equipment determines whether the maintenance component or the energy source needs to be supplemented, and if so, the automatic maintenance equipment moves to a transit maintenance center for supplementation; if not, the automatic maintenance equipment flies to the target machine room where the server to be maintained is located through integrated navigation.
When the automatic maintenance equipment reaches the target machine room, the position of the electronic window of the target machine room is accurately positioned through the geographic information of the electronic window, the position information of the laser point cloud, the visual point cloud information of the machine room, the RFID tag information and the two-dimensional code tag information, the electronic window is opened by using the report verification code, and the report verification code enters the target machine room after passing through the verification of the electronic window. And then, the automatic maintenance equipment determines the server to be maintained through the positioning signal.
And finally, the automatic maintenance equipment maintains the server to be maintained.
Therefore, the embodiment of the application realizes the automatic repair of the server fault, the scheduling equipment intelligently schedules the maintenance resources, and the full-automatic completion of the server fault maintenance without manual participation, thereby greatly improving the server fault maintenance efficiency.
It can be understood that the method of the embodiment of the invention includes, but is not limited to, performing fault maintenance on the server node, and has reference significance for nodes such as computers, switches, industrial computers and the like.
Although embodiments of the present invention have been described in connection with the accompanying drawings, various modifications and variations may be made by those skilled in the art without departing from the spirit and scope of the invention, and such modifications and variations fall within the scope of the invention as defined by the appended claims.

Claims (13)

1. A server failure maintenance method, characterized by being applied to an automatic maintenance device, the method comprising:
the method comprises the steps of receiving maintenance information and maintenance parts of a server to be maintained, wherein the maintenance information and the maintenance parts are issued by scheduling equipment in a server fault maintenance system, the maintenance information comprises position information, label information, a repair reporting verification code and fault information, and the maintenance parts are determined based on the fault information reported by the server to be maintained;
moving to a target machine room where the server to be maintained is located according to the position information;
determining an inlet of the target machine room according to the tag information;
entering the target machine room from the entrance based on the repair verification code to determine the server to be repaired;
And maintaining the server to be maintained according to the fault information and the maintenance component.
2. The method of claim 1, wherein the moving to the destination room where the server to be maintained is located according to the location information comprises:
determining a driving route between the automatic maintenance equipment and the server to be maintained according to the position information and the current position information of the automatic maintenance equipment;
and moving to a target machine room where the server to be maintained is located based on the driving route.
3. The method of claim 2, wherein the moving to the destination room where the server to be serviced is located based on the travel route comprises:
determining a target power energy source according to the driving route;
during the movement, inquiring whether the target power source and/or the maintenance part need to be supplemented;
if the target power source and/or the maintenance component need to be supplemented, the target power source and/or the maintenance component moves to a transit maintenance center for supplementation;
and after the supplement is completed, continuing to move to the target machine room where the server to be maintained is located.
4. A method according to claim 3, characterized in that the method further comprises:
After maintenance is completed, detecting the residual reserve of the target power energy;
and if the residual reserve is insufficient to complete the next maintenance task, supplementing the target power energy in the target machine room.
5. The method of claim 1, wherein the repairing the server to be repaired based on the fault information and the repair component comprises:
controlling the server to be maintained to backup service data;
determining a maintenance mode of the server to be maintained according to the fault information;
and maintaining the server to be maintained according to the maintenance mode and the maintenance component.
6. The method of claim 1, wherein if there are a plurality of servers in the target machine room, the determining the server to be serviced comprises:
receiving a positioning signal sent by the server to be maintained;
and determining the server to be maintained according to the positioning signal.
7. The method of claim 6, wherein the positioning signal comprises at least one of an ultrasonic wave of a predetermined frequency band, a cabinet temperature, and an optical signal.
8. The method according to any one of claims 1 to 7, further comprising:
If the server to be maintained is maintained, detecting the maintained server to be maintained to obtain a detection result;
and if the detection result represents that the server to be maintained fails to be maintained, sending maintenance information to a target maintenance object.
9. A server failure maintenance method, applied to a scheduling apparatus, the method comprising:
the method comprises the steps of obtaining maintenance information sent by a server to be maintained, wherein the maintenance information comprises position information, label information, a maintenance reporting verification code and fault information;
determining a maintenance component based on the fault information to obtain position information of the maintenance component;
inquiring whether idle target automatic maintenance equipment exists in a server fault maintenance system;
if the idle target automatic maintenance equipment exists, a maintenance instruction is sent to the target automatic maintenance equipment, so that the target automatic maintenance equipment obtains a maintenance component according to the position information of the maintenance component, moves to a target machine room where a server to be maintained is located according to the position information, determines an inlet of the target machine room according to the tag information, enters the target machine room from the inlet based on the repair verification code, and maintains the server to be maintained according to the fault information and the maintenance component.
10. The method of claim 9, wherein the server fault maintenance system further comprises a component warehouse for storing a first part to be serviced, wherein the determining a part to be serviced based on the fault information to obtain location information for the part to be serviced comprises:
matching repair parts in the parts warehouse based on the fault information;
and if the maintenance parts are successfully matched, obtaining the position information of the successfully matched maintenance parts.
11. The method of claim 9, wherein the server fault maintenance system further comprises a shop floor including a second repair component to be matched, the determining a repair component based on the fault information to obtain location information for the repair component, further comprising:
if the matching of the maintenance parts fails, matching the maintenance parts in the workshop based on the fault information;
and if the maintenance parts are successfully matched, obtaining the position information of the successfully matched maintenance parts.
12. An automatic repair facility, comprising:
a flight module;
a navigation module;
the audio-video module is used for collecting ultrasonic waves of the server to be maintained;
The infrared module is used for detecting the temperature of the cabinet of the server to be maintained;
the driving module is used for driving the automatic maintenance equipment to move;
the energy module is used for storing power energy;
the first mechanical arm module is used for maintaining the server to be maintained;
the controller is respectively in communication connection with the flight module, the audio-video module, the infrared module, the navigation module, the driving module, the energy module and the first mechanical arm module, and is used for executing the server fault maintenance method according to any one of claims 1 to 8.
13. The server fault maintenance system is characterized by comprising scheduling equipment and automatic maintenance equipment, wherein the automatic maintenance equipment is in communication connection with the scheduling equipment;
the scheduling apparatus for performing the server trouble shooting method according to any one of claims 9 to 11;
the automatic maintenance apparatus is for performing the server trouble-shooting method according to any one of claims 1 to 8.
CN202311152654.1A 2023-09-07 2023-09-07 Server fault maintenance method, automatic maintenance equipment and system Pending CN117196582A (en)

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Application Number Priority Date Filing Date Title
CN202311152654.1A CN117196582A (en) 2023-09-07 2023-09-07 Server fault maintenance method, automatic maintenance equipment and system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202311152654.1A CN117196582A (en) 2023-09-07 2023-09-07 Server fault maintenance method, automatic maintenance equipment and system

Publications (1)

Publication Number Publication Date
CN117196582A true CN117196582A (en) 2023-12-08

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