CN117172717A - Service handling method, device and readable storage medium - Google Patents

Abstract

The application discloses a business handling method, a business handling device and a readable storage medium, which relate to the technical field of computers and realize business handling efficiency of a business hall. The method comprises the following steps: responding to the scanning operation of the terminal equipment on the target identification code, and controlling the terminal equipment to display a target page; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected; receiving a target number sent by terminal equipment, and sending a plurality of package services to be selected to the terminal equipment; the target number is determined in response to a selection operation of a plurality of numbers to be selected by the terminal user; the plurality of package services to be selected are package services with transactable target numbers; receiving a target package service sent by terminal equipment; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected; binding the target number, the target package service and the terminal user to generate service pre-acceptance information, and transacting the target service according to the service pre-acceptance information.

Description

Service handling method, device and readable storage medium

Technical Field

The embodiment of the application relates to the technical field of computers, in particular to a business handling method, a business handling device and a readable storage medium.

Background

When a user handles ordering business (such as network-moving new opening, package ordering, package changing and the like) in a business hall, the average handling time is long, and through further analysis, nearly half of the time is the communication links of user number selection, product selection, comparison price calculation, payment mode (financial stage) and the like. A large number of salesmen's acceptance time is occupied while increasing in-hall user queuing time.

In the related art, a user firstly takes a number after entering a business hall, then waits for a called number and enters a counter to accept business, the business staff has lower handling efficiency, and the waiting time of the user is longer, so that the user experience is poor.

Disclosure of Invention

The application provides a business handling method, a business handling device and a readable storage medium, which are used for improving business handling efficiency of a business hall.

In order to achieve the above purpose, the application adopts the following technical scheme:

in a first aspect, a service handling method is provided, applied to a server, and the method includes: responding to the scanning operation of the terminal equipment on the target identification code, and controlling the terminal equipment to display a target page; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected; receiving a target number sent by terminal equipment, and sending a plurality of package services to be selected to the terminal equipment; the target number is determined in response to a selection operation of a plurality of numbers to be selected by the terminal user; the plurality of package services to be selected are package services with transactable target numbers; receiving a target package service sent by terminal equipment; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected; binding the target number, the target package service and the terminal user to generate service pre-acceptance information, and transacting the target service according to the service pre-acceptance information.

Optionally, controlling the terminal device to display the target page includes: receiving access request information of terminal equipment; the access request information includes a user number; under the condition that the user number is the home network number, determining user identity information according to the user number and the first mapping relation; the first mapping relation comprises different home network numbers and corresponding user identity information; and authenticating the user identity information, and controlling the terminal equipment to display the target page under the condition that the user identity information passes the authentication.

Optionally, the method further comprises: under the condition that the user number is a different network number, a first indication message is sent to terminal equipment; the first indication message is used for indicating the terminal user to upload user identity information.

Optionally, the method further comprises: and changing the use state of the target number into an occupied state in the target time after receiving the target number and in the target time for transacting the target service.

Based on the technical scheme provided by the application, the terminal equipment is controlled to display the target page by responding to the scanning operation of the terminal equipment on the target identification code, and the terminal user can select numbers on the terminal equipment in advance because the target page comprises a plurality of numbers to be selected; further, after determining the target number from the plurality of candidate numbers, the server can determine a plurality of candidate packages which can be handled by the target number, so that the terminal user can select the target package service on the terminal device in advance; finally, the server can bind the target number selected by the terminal user and the target package service with the terminal user to generate service pre-acceptance information, so that when the terminal user handles the target service, the server can handle the target service according to the service pre-acceptance information under the control operation of the salesman, interaction time with the salesman is reduced through the preposed service, handling efficiency of the salesman is improved, waiting time of the user is reduced, and user experience is improved.

In a second aspect, a service handling apparatus is provided, applied to a server, the apparatus including: the device comprises a processing unit, a receiving unit and a transmitting unit; the processing unit is used for responding to the scanning operation of the terminal equipment on the target identification code and controlling the terminal equipment to display the target page; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected; the receiving unit is used for receiving the target number sent by the terminal equipment, and the sending unit is used for sending a plurality of package services to be selected to the terminal equipment; the target number is determined in response to a selection operation of a plurality of numbers to be selected by the terminal user; the plurality of package services to be selected are package services with transactable target numbers; the receiving unit is also used for receiving the target package service sent by the terminal equipment; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected; and the processing unit is also used for binding the target number, the target package service and the terminal user to generate service pre-acceptance information and transacting the target service according to the service pre-acceptance information.

Optionally, the processing unit is specifically configured to; receiving access request information of terminal equipment; the access request information includes a user number; under the condition that the user number is the home network number, determining user identity information according to the user number and the first mapping relation; the first mapping relation comprises different home network numbers and corresponding user identity information; and authenticating the user identity information, and controlling the terminal equipment to display the target page under the condition that the user identity information passes the authentication.

Optionally, the sending unit is further configured to: under the condition that the user number is a different network number, a first indication message is sent to terminal equipment; the first indication message is used for indicating the terminal user to upload user identity information.

Optionally, the processing unit is further configured to: and changing the use state of the target number into an occupied state in the target time after receiving the target number and in the target time for transacting the target service.

In a third aspect, a service handling apparatus is provided, where the service handling apparatus may implement the above aspects or functions performed by the service handling apparatus in each possible design, and the functions may be implemented by hardware, for example: in one possible design, the business transaction device may include: a processor and a communication interface, the processor being operable to support the service transacting device to carry out the functions involved in the first aspect or any one of the possible designs of the first aspect.

In yet another possible design, the business transaction device may further include a memory for holding computer-executable instructions and data necessary for the business transaction device. The processor executes the computer-executable instructions stored in the memory to cause the business transaction device to perform any one of the possible business transaction methods of the first aspect or the first aspect described above when the business transaction device is operating.

In a fourth aspect, a computer readable storage medium is provided, which may be a readable non-volatile storage medium, storing computer instructions or a program which, when run on a computer, cause the computer to perform the above first aspect or any one of the possible business processes of the above aspects.

In a fifth aspect, there is provided a computer program product comprising instructions which, when run on a computer, cause the computer to perform the business transaction method of the first aspect or any of the possible designs of the aspects.

In a sixth aspect, an electronic device is provided that includes one or more processors and one or more memories. The one or more memories are coupled to the one or more processors, the one or more memories being operable to store computer program code comprising computer instructions that, when executed by the one or more processors, cause the electronic device to perform the business transaction method as described above in the first aspect or any of the possible designs of the first aspect.

In a seventh aspect, a system on a chip is provided, the system on a chip comprising a processor and a communication interface, the system on a chip being operable to implement the functions performed by the business transaction device of the first aspect or any of the possible designs of the first aspect. In one possible design, the chip system further includes a memory for holding program instructions and/or data. The chip system may be composed of a chip, or may include a chip and other discrete devices, without limitation.

Drawings

Fig. 1 is a schematic structural diagram of a business handling system according to an embodiment of the present application;

fig. 2 is a schematic structural diagram of a service handling device according to an embodiment of the present application;

fig. 3 is a schematic flow chart of a business handling method according to an embodiment of the present application;

FIG. 4 is a flowchart of another business handling method according to an embodiment of the present application;

FIG. 5 is a flowchart of another business handling method according to an embodiment of the present application;

FIG. 6 is a flowchart of another business handling method according to an embodiment of the present application;

fig. 7 is a schematic structural diagram of another service handling device according to an embodiment of the present application.

Detailed Description

In order to enable those skilled in the art to better understand the technical solutions of the present disclosure, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings.

It should be noted that the terms "first," "second," and the like in the description and the claims of the present application and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the disclosure described herein may be capable of operation in sequences other than those illustrated or described herein. The implementations described in the following exemplary examples are not representative of all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with aspects of embodiments of the application as detailed in the accompanying claims.

It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, and/or components.

When a user handles ordering business (such as network-moving new opening, package ordering, package changing and the like) in a business hall, the average handling time is long, and through further analysis, nearly half of the time is the communication links of user number selection, product selection, comparison price calculation, payment mode (financial stage) and the like. A large number of salesmen's acceptance time is occupied while increasing in-hall user queuing time.

In the related art, a user firstly takes a number after entering a business hall, then waits for a called number and enters a counter to carry out business acceptance, and the front-end number selection and commodity selection cannot be achieved, so that a large amount of time is wasted in a communication link in business processing. Paper propaganda handbooks are usually used for recommending commodities when shopping guide in the hall is used for front-end communication, or number tables are checked for selecting numbers for recommending, so that the flow and data of a system layer cannot be communicated. For example, the number in the form that the user is careful about has been selected by others when entering the counter to transact business has a poor experience. Recommended goods are informed of special restrictions on not being transacted when entering a counter transacting business, etc. In addition, when the number and commodity selected by the user enter the cabinet, the user needs to speak to tell the salesman, the salesman needs to perform operations such as hand-input searching and the like in the system, and the system cannot be automatically brought into backfill. The business staff has lower handling efficiency, and the waiting time of the user is longer, so that the user experience is poorer.

In view of this, an embodiment of the present application provides a service handling method, including:

controlling the terminal equipment to display a target page; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected; receiving a target number sent by terminal equipment, and sending a plurality of packages to be selected to the terminal equipment; the target number is determined in response to a selection operation of a plurality of numbers to be selected by the terminal user; the plurality of package services to be selected are package services with transactable target numbers; receiving a target package service sent by terminal equipment; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected; and generating service pre-acceptance information based on the target number and the target package service, and transacting the target service according to the service pre-acceptance information.

The method provided by the embodiment of the application is described in detail below with reference to the attached drawings.

It should be noted that, the network system described in the embodiment of the present application is for more clearly describing the technical solution of the embodiment of the present application, and does not constitute a limitation on the technical solution provided in the embodiment of the present application, and those skilled in the art can know that, with the evolution of the network system and the appearance of other network systems, the technical solution provided in the embodiment of the present application is applicable to similar technical problems.

Fig. 1 is a schematic diagram of a business transaction system 10 according to an embodiment of the present application. As shown in fig. 1, the business transaction system 10 may include a terminal device 11, a server 12. The terminal device 11 is connected to a server 12. For example, the terminal device 11 and the server 12 may be connected by a wired method, and the terminal device 11 and the server 12 may be connected by a wireless method.

The terminal device 11 according to the embodiment of the present application may be used to scan the target identification code in the business hall, transfer to the target page, and transact the target service in the target page. The terminal device 11 according to the embodiment of the present application may also be referred to as a terminal, a Mobile Station (MS), a Mobile Terminal (MT), or the like, and is a device that provides voice and/or data connectivity to a user, and for example, the terminal device 11 may be a handheld device, an in-vehicle device, or the like having a wireless connection function. The method specifically comprises the following steps: a smart phone (mobile phone), a pocket computer (pocket personal computer, PPC), a palm top computer, a personal digital assistant (personal digital assistant, PDA), a notebook computer, a tablet computer, a wearable device, or an in-vehicle device, etc. The embodiment of the present application does not limit the specific technology, the specific number and the specific device configuration adopted by the terminal device 11.

The server 12 may be configured to control the terminal device to display a target page, and receive a target number and a target package service sent by the terminal device; and binding the target number, the target package service and the terminal user to generate service pre-acceptance information, and transacting the target service according to the service pre-acceptance information. The server 12 may be a single server or may be a server cluster composed of a plurality of servers. In some implementations, the server cluster may also be a distributed cluster. The embodiment of the present application is not limited to the specific technology, specific number and specific device configuration of the server 12.

It should be noted that fig. 1 is only an exemplary frame diagram, and names of the devices included in fig. 1 are not limited, and other nodes may be included in addition to the functional nodes shown in fig. 1, which is not limited by the embodiment of the present application.

In some embodiments, the business transaction system may include an H5 module, a number calling module, a resource management module, a commodity management module, a verification module, a central information storage module, a centralized business support system (central business support system, cBSS).

The H5 module is used for connecting the scanning code H5 and displaying a target page by the terminal equipment, and inquiring, selecting and ordering.

The number calling module is used for scanning the number after the user enters the hall to obtain the number, and generating H5 connection while generating the number.

The resource management module is used for managing number resources, including inquiry and occupation of numbers.

The commodity production module is used for managing the product information.

The verification module is used for inquiring, checking, storing and other functions of the user identity information, for example, the user identity information can be checked in a networking mode.

The middle information storage module is used for storing, inquiring, archiving and auditing H5 contact ordering information by a user.

The cBSS system is used to accept customer traffic. For example, operations such as inquiring, paying, handling packages, changing information and the like can be included, and the functions such as real-name authentication, rule checking, order storage, no-charge printing, payment submitting and the like are provided.

In particular, each device in fig. 1 may adopt the constituent structure shown in fig. 2 or include the components shown in fig. 2. Fig. 2 is a schematic diagram of a service handling device 200 according to an embodiment of the present application, where the service handling device 200 may be a server, or the service handling device 200 may be a chip or a system on a chip in the server. As shown in fig. 2, the service transacting device 200 includes a processor 201, a communication interface 202, and a communication line 203.

Further, the business transaction device 200 may also include a memory 204. The processor 201, the memory 204, and the communication interface 202 may be connected by a communication line 203.

The processor 201 is a CPU, general-purpose processor, network processor (network processor, NP), digital signal processor (digital signal processing, DSP), microprocessor, microcontroller, programmable logic device (programmable logic device, PLD), or any combination thereof. The processor 201 may also be other devices with processing functions, such as, without limitation, circuits, devices, or software modules.

Communication interface 202 is used to communicate with other devices or other communication networks. The communication interface 202 may be a module, a circuit, a communication interface, or any device capable of enabling communication.

A communication line 203 for communicating information between the components included in the business transaction apparatus 200.

Memory 204 for storing instructions. Wherein the instructions may be computer programs.

The memory 204 may be, but is not limited to, a read-only memory (ROM) or other type of static storage device capable of storing static information and/or instructions, a random access memory (random access memory, RAM) or other type of dynamic storage device capable of storing information and/or instructions, an EEPROM, a CD-ROM (compact disc read-only memory) or other optical disk storage, an optical disk storage (including compact disk, laser disk, optical disk, digital versatile disk, blu-ray disk, etc.), a magnetic disk storage medium or other magnetic storage device, etc.

It should be noted that the memory 204 may exist separately from the processor 201 or may be integrated with the processor 201. Memory 204 may be used to store instructions or program code or some data, etc. The memory 204 may be located within the business transaction device 200 or may be located outside the business transaction device 200, without limitation. The processor 201 is configured to execute instructions stored in the memory 204 to implement a service handling method according to the following embodiment of the present application.

In one example, processor 201 may include one or more CPUs, such as CPU0 and CPU1 in fig. 2.

As an alternative implementation, the business transaction device 200 includes a plurality of processors, for example, in addition to the processor 201 in fig. 2, a processor 205 may be included.

It should be noted that the constituent structures shown in fig. 2 do not constitute limitations of the respective apparatuses in fig. 1, and that the respective apparatuses in fig. 1 may include more or less components than those shown in fig. 2, or may combine some components, or may be arranged differently, in addition to those shown in fig. 2.

In the embodiment of the application, the chip system can be composed of chips, and can also comprise chips and other discrete devices.

Further, actions, terms, and the like, which are referred to between embodiments of the present application, are not limited thereto. The message names of interactions between the devices or parameter names in the messages in the embodiments of the present application are just an example, and other names may be used in specific implementations without limitation.

In order to clearly describe the technical solution of the embodiments of the present application, in the embodiments of the present application, the words "first", "second", etc. are used to distinguish the same item or similar items having substantially the same function and effect. It will be appreciated by those of skill in the art that the words "first," "second," and the like do not limit the amount and order of execution, and that the words "first," "second," and the like do not necessarily differ.

In the present application, the words "exemplary" or "such as" are used to mean serving as an example, instance, or illustration. Any embodiment or design described herein as "exemplary" or "for example" should not be construed as preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "such as" is intended to present related concepts in a concrete fashion.

In the present application, "at least one" means one or more, and "a plurality" means two or more. "and/or", describes an association relationship of an association object, and indicates that there may be three relationships, for example, a and/or B, and may indicate: a alone, a and B together, and B alone, wherein a, B may be singular or plural. The character "/" generally indicates that the context-dependent object is an "or" relationship. "at least one of" or the like means any combination of these items, including any combination of single item(s) or plural items(s). For example, at least one (one) of a, b, or c may represent: a, b, c, a-b, a-c, b-c, or a-b-c, wherein a, b, c may be single or plural.

The business handling method provided by the embodiment of the application is described below with reference to the business handling system shown in fig. 1.

Fig. 3 provides a business handling method, which is applied to a server, and can also be applied to devices in the server, such as a chip. For example, the server may be server 12 of FIG. 1. The embodiment of the present application is illustrated by taking application to a server as an example, as shown in fig. 3, the method includes the following steps S301 to S304:

S301, responding to the scanning operation of the terminal equipment on the target identification code, and controlling the terminal equipment to display the target page.

The target page is used for handling target business. For example, the target service may be a card opening service. The target page includes a plurality of candidate numbers. The plurality of candidate numbers include numbers that are not in an occupied state in the current province, the current city, and the current channel (business hall).

As a possible implementation manner, after responding to the scanning operation of the terminal device on the target identification code, the server may control the terminal device to display a jump confirmation option, and display the target page after the terminal user clicks on the jump confirmation option.

It should be noted that the type of the target identification code may be set as required. For example, two-dimensional codes, bar codes, and the like are possible.

In practical applications, the skip confirmation option may be a pre-accept button, which may be used to skip the H5 link to display the target page.

In some embodiments, the destination page may further include number resource information for a plurality of candidate numbers. For example, the code resource information may include a number type (e.g., a beautiful number, a general number), pre-stored information, low-consumption information, number segment information, etc.

In some embodiments, the destination page may also include a pick number, and a number of waiting people before picking the pick number.

In some embodiments, the target page may also have a remark frame, and the end user may add remark information according to the remark frame.

S302, receiving a target number sent by the terminal equipment, and sending a plurality of package services to be selected to the terminal equipment.

The target number is determined in response to the selection operation of the terminal user on a plurality of numbers to be selected; the plurality of package services to be selected are package services with transactable target numbers.

As a possible implementation manner, the server may determine a plurality of package services to be selected based on the type of the target number, and send the plurality of package services to be selected to the terminal device.

For example, the types of the target number include a beautiful number and a common number, and the server may take a plurality of package services included in the beautiful number package service library as a plurality of package services to be selected and send the plurality of package services to be selected to the terminal device when determining that the type of the target number is the beautiful number. And under the condition that the type of the target number is determined to be the common number, the server can take a plurality of package services included in the common number package service library as a plurality of package services to be selected and send the plurality of package services to be selected to the terminal equipment.

In some embodiments, the server may further screen a plurality of package services in the beautiful number package service library or the common package service library according to the package service of the terminal number of the terminal user (i.e., the original number of the terminal user) by using rule verification capability (for example, the package service may exist on the user and have a mutual exclusion relationship with a plurality of package services in the beautiful number package service library or the common package service library), so as to obtain a plurality of screened package services, and use the screened package services as a plurality of package services to be selected.

In some embodiments, the server may change the usage status of the destination number to the occupied status within the destination time period after receiving the destination number.

The target duration may be set as needed. For example, 30 minutes may be used.

It should be noted that the target number in the occupied state cannot be queried by other users, and after the target duration, the server can release the target number back to the resource pool.

It can be understood that by changing the occupation state of the target number, the target number can be prevented from being transacted by other people when transacting the target service, and the user experience is improved.

S303, receiving the target package service sent by the terminal equipment.

Wherein the target package service is determined in response to an end user selection operation of the plurality of packages to be selected.

As a possible implementation manner, the terminal device may determine the target package service based on a selection operation of the plurality of packages to be selected by the terminal user, and send the target package service to the server. Correspondingly, the server receives the target package service from the terminal equipment.

In some embodiments, the server may further select a target number of package services to be selected for comparison based on a comparison operation of the user, obtain a comparison result, and send the comparison result to the terminal device. For example, the comparison items may include information such as price, voice, flow, text messages, etc.

Wherein the target number can be set as required. For example, it may be 2, 3, etc.

S304, binding the target number, the target package service and the terminal user to generate service pre-acceptance information, and transacting the target service according to the service pre-acceptance information.

As a possible implementation manner, the server may bind the target number, the target package service and the end user through the terminal number of the end user, so as to generate service pre-acceptance information. Further, the server can transact the target business according to the business pre-acceptance information under the control operation of the salesman.

For example, when a target service is handled, the salesman may input identity information of the end user, and the server may search for service pre-acceptance information corresponding to the identity information based on the identity information of the end user, and backfill the service pre-acceptance information with information, so that the service pre-acceptance information is displayed in a terminal display page of the salesman, and further, in the case that a confirmation operation of the salesman is received, the server generates order information, so as to complete the target service.

In some embodiments, the server may change the usage status of the target number to the occupied status during the target duration of transacting the target service.

In some embodiments, the server may further control the image capturing device to capture a picture of the end user, obtain portrait information of the end user, and transact the target service according to the service pre-acceptance information if the portrait information passes the authentication.

In some embodiments, the server may further send a broadcast message based on the number fetch, where the broadcast message is used to remind the user to transact the target service.

Based on the technical scheme provided by the application, the terminal equipment is controlled to display the target page by responding to the scanning operation of the terminal equipment on the target identification code, and the terminal user can select numbers on the terminal equipment in advance because the target page comprises a plurality of numbers to be selected; further, after determining the target number from the plurality of candidate numbers, the server can determine a plurality of candidate packages which can be handled by the target number, so that the terminal user can select the target package service on the terminal device in advance; finally, the server can bind the target number selected by the terminal user and the target package service with the terminal user to generate service pre-acceptance information, so that when the terminal user handles the target service, the server can handle the target service according to the service pre-acceptance information under the control operation of the salesman, interaction time with the salesman is reduced through the preposed service, handling efficiency of the salesman is improved, waiting time of the user is reduced, and user experience is improved.

In one possible embodiment, as shown in fig. 4, in order to control the terminal device to display the target page, the service handling method of the present application may further include the following steps S401 to S403.

S401, receiving access request information of the terminal equipment.

The access request information comprises a user number, and is used for requesting access to the target page.

As a possible implementation manner, in the case that the terminal device scans the target identification code through the target application program, the terminal device may automatically identify the user number of the terminal device based on the target application program, and further send the access request information to the server. Correspondingly, the server receives the access request information from the terminal device.

As yet another possible implementation, in the case that the terminal device scans the target identification code through the non-target application program, the server may send a second indication message to the terminal device for indicating that the terminal user inputs the user number; correspondingly, the terminal equipment receives the second indication message, identifies the user number of the terminal equipment based on the input operation of the terminal user, and further sends access request information to the server. Correspondingly, the server receives the access request information from the terminal device.

In practical applications, the target application may be an operator application.

S402, under the condition that the user number is the home network number, user identity information is determined according to the user number and the first mapping relation.

The first mapping relation comprises different home network numbers and corresponding user identity information.

As a possible implementation manner, the server may determine, from the first mapping relationship, user identity information having a mapping relationship with the user number according to the user number.

S403, authenticating the user identity information, and controlling the terminal equipment to display the target page under the condition that the user identity information passes the authentication.

As a possible implementation manner, the server may retrieve the user identity information from the identity information database to obtain a retrieval result, authenticate the user identity information according to the retrieval result, and control the terminal device to display the target page if the user identity information passes the authentication.

The search results include a first search result and a second search result. The first search result is used for indicating that the user identity information exists in the identity information database, and the second search result is used for indicating that the user identity information does not exist in the identity information database.

The server can determine that the user identity information authentication passes under the condition that the search result is a first search result; and under the condition that the search result is the second search result, determining that the authentication of the user identity information fails.

In one possible embodiment, as shown in fig. 5, the service handling method of the present application may further include the following S501.

S501, sending a first indication message to the terminal equipment when the user number is a different network number.

The first indication message is used for indicating the terminal user to upload user identity information.

As a possible implementation manner, the server may determine that the user number is a foreign network number in the case that the user number does not exist in the operator number database, and send a first indication message to the terminal device.

It should be noted that the operator number database stores all home network numbers.

In practical application, the first indication message may be displayed in a form of a frame in a display interface of the terminal device. In one example, the second indication message may be "please upload the front and back images of the identification card".

It may be appreciated that in case the user number is a foreign network number, the first indication message is sent to the terminal device. The user identity information can be uploaded in advance, so that compared with the process of uploading the user identity information in the business process of a salesman, the business handling time of the salesman is reduced, the business handling efficiency of the salesman is improved, the waiting time of the user is reduced, and the user experience is improved.

In a possible embodiment, as shown in fig. 6, in the case that the server includes a number calling module, a resource management module, a verification module, a middle information storage module, and a cBSS system, the service handling method of the present application may further include the following S601-S617.

S601, scanning operation of the terminal equipment on the target identification code.

S602, the number calling module sends a number to be fetched and a pre-acceptance button to the terminal equipment.

S603, the terminal device clicks a pre-acceptance button.

S604, the middle information storage module determines the user number of the terminal equipment.

S605, the middle information storage module determines whether the user number of the terminal equipment is a home network user.

S606, in the case that the user number of the terminal equipment is determined to be the home network user, the middle information storage module determines user identity information according to the user number and the first mapping relation.

S607, the number calling module sends a second indication message to the terminal equipment under the condition that the user number of the terminal equipment is determined not to be the home network user.

S608, the terminal equipment sends the user number to the middle information storage module.

S609, the middle information storage module sends the user number to the verification module.

And S610, the verification module sends a verification passing message to the resource management module under the condition that the authentication of the user identity information is confirmed to pass.

S611, the resource management module controls the terminal equipment to display the target page.

S612, the terminal equipment sends the target number to the resource management module.

And S613, the resource management module sends a plurality of package services to be selected to the terminal equipment.

S614, the terminal equipment sends the target package service to the resource management module.

S615, the resource management module binds the target number, the target package service and the terminal user to generate service pre-acceptance information.

S616, the resource management module transmits service pre-acceptance information to the transmission cBSS system.

S617, the cBSS system processes the target service according to the service pre-acceptance information.

The above embodiments of the present application may be combined without contradiction.

The embodiment of the application can divide the functional modules or functional units of the service handling device according to the method example, for example, each functional module or functional unit can be divided corresponding to each function, and two or more functions can be integrated in one processing module. The integrated modules may be implemented in hardware, or in software functional modules or functional units. The division of the modules or units in the embodiment of the present application is schematic, which is merely a logic function division, and other division manners may be implemented in practice.

In the case of dividing the respective functional modules by the respective functions, fig. 7 shows a schematic structure of a service processing apparatus 700, which may be a server or a chip applied to the server, and the service processing apparatus 700 may be used to perform the functions of the server as described in the above embodiments. The business transaction apparatus 700 shown in fig. 7 may include: a processing unit 701, a receiving unit 702, and a transmitting unit 703; a processing unit 701, configured to control the terminal device to display a target page in response to a scanning operation of the terminal device on the target identification code; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected; a receiving unit 702, configured to receive a target number sent by a terminal device, and a sending unit 703, configured to send a plurality of package services to be selected to the terminal device; the target number is determined in response to a selection operation of a plurality of numbers to be selected by the terminal user; the plurality of package services to be selected are package services with transactable target numbers; a receiving unit 702, configured to receive a target package service sent by a terminal device; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected; the processing unit 701 is further configured to bind the target number, the target package service and the end user to generate service pre-acceptance information, and transact the target service according to the service pre-acceptance information.

Optionally, the processing unit 701 is specifically configured to; receiving access request information of terminal equipment; the access request information includes a user number; under the condition that the user number is the home network number, determining user identity information according to the user number and the first mapping relation; the first mapping relation comprises different home network numbers and corresponding user identity information; and authenticating the user identity information, and controlling the terminal equipment to display the target page under the condition that the user identity information passes the authentication.

Optionally, the sending unit 703 is further configured to: under the condition that the user number is a different network number, a first indication message is sent to terminal equipment; the first indication message is used for indicating the terminal user to upload user identity information.

Optionally, the processing unit 701 is further configured to: and changing the use state of the target number into an occupied state in the target time after receiving the target number and in the target time for transacting the target service.

The embodiment of the application also provides a computer readable storage medium. All or part of the flow in the above method embodiments may be implemented by a computer program to instruct related hardware, where the program may be stored in the above computer readable storage medium, and when the program is executed, the program may include the flow in the above method embodiments. The computer readable storage medium may be an internal storage unit of the service handling apparatus (including the data transmitting end and/or the data receiving end) of any of the foregoing embodiments, for example, a hard disk or a memory of the service handling apparatus. The computer readable storage medium may be an external storage device of the terminal apparatus, for example, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) card, a flash card (flash card), or the like, which are provided in the terminal apparatus. Further, the computer readable storage medium may further include both an internal storage unit and an external storage device of the service handling apparatus. The computer readable storage medium is used for storing the computer program and other programs and data required by the service handling device. The above-described computer-readable storage medium may also be used to temporarily store data that has been output or is to be output.

It should be noted that the terms "first" and "second" and the like in the description, the claims and the drawings of the present application are used for distinguishing between different objects and not for describing a particular sequential order. Furthermore, the terms "comprise" and "have," as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those listed steps or elements but may include other steps or elements not listed or inherent to such process, method, article, or apparatus.

It should be understood that, in the present application, "at least one (item)" means one or more, "a plurality" means two or more, "at least two (items)" means two or three and three or more, "and/or" for describing an association relationship of an association object, three kinds of relationships may exist, for example, "a and/or B" may mean: only a, only B and both a and B are present, wherein a, B may be singular or plural. The character "/" generally indicates that the context-dependent object is an "or" relationship. "at least one of" or the like means any combination of these items, including any combination of single item(s) or plural items(s). For example, at least one (one) of a, b or c may represent: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", wherein a, b, c may be single or plural.

From the foregoing description of the embodiments, it will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of functional modules is illustrated, and in practical application, the above-described functional allocation may be implemented by different functional modules according to needs, i.e. the internal structure of the apparatus is divided into different functional modules to implement all or part of the functions described above.

In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of modules or units is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple units or components may be combined or integrated into another apparatus, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and the parts shown as units may be one physical unit or a plurality of physical units, may be located in one place, or may be distributed in a plurality of different places. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.

The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a readable storage medium. Based on such understanding, the technical solution of the embodiments of the present application may be essentially or a part contributing to the prior art or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium, including several instructions for causing a device (may be a single-chip microcomputer, a chip or the like) or a processor (processor) to perform all or part of the steps of the method described in the embodiments of the present application. And the aforementioned storage medium includes: a usb disk, a removable hard disk, a ROM, a RAM, a magnetic disk, or an optical disk, etc.

The foregoing is merely illustrative of specific embodiments of the present application, and the scope of the present application is not limited thereto, but any changes or substitutions within the technical scope of the present application should be covered by the scope of the present application. Therefore, the protection scope of the application is subject to the protection scope of the claims.

Claims (10)

1. A business transaction method, characterized by being applied to a server, the method comprising:

responding to the scanning operation of the terminal equipment on the target identification code, and controlling the terminal equipment to display a target page; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected;

receiving a target number sent by the terminal equipment, and sending the plurality of package services to be selected to the terminal equipment; the target number is determined in response to the selection operation of the terminal user on the plurality of numbers to be selected; the plurality of package services to be selected are package services which can be handled by the target number;

receiving a target package service sent by the terminal equipment; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected;

binding the target number, the target package service and the terminal user to generate service pre-acceptance information, and transacting the target service according to the service pre-acceptance information.

2. The method according to claim 1, wherein the controlling the terminal device to display the target page includes:

receiving access request information of the terminal equipment; the access request information comprises a user number;

under the condition that the user number is a home network number, user identity information is determined according to the user number and a first mapping relation; the first mapping relation comprises different home network numbers and corresponding user identity information;

and authenticating the user identity information, and controlling the terminal equipment to display the target page under the condition that the user identity information passes the authentication.

3. The method according to claim 2, wherein the method further comprises:

sending a first indication message to the terminal equipment under the condition that the user number is a different network number; the first indication message is used for indicating the terminal user to upload user identity information.

4. A method according to any one of claims 1-3, characterized in that the method further comprises:

and changing the use state of the target number into an occupied state in the target time after receiving the target number and in the target time for transacting the target service.

5. A business transaction apparatus for use with a server, the apparatus comprising: the device comprises a processing unit, a receiving unit and a transmitting unit;

the processing unit is used for responding to the scanning operation of the terminal equipment on the target identification code and controlling the terminal equipment to display the target page; the target page is used for transacting target business; the target page comprises a plurality of numbers to be selected;

the receiving unit is used for receiving the target number sent by the terminal equipment,

the sending unit is used for sending the plurality of package services to be selected to the terminal equipment; the target number is determined in response to the selection operation of the terminal user on the plurality of numbers to be selected; the plurality of package services to be selected are package services which can be handled by the target number;

the receiving unit is further used for receiving the target package service sent by the terminal equipment; the target package service is determined in response to the selection operation of the terminal user on the multiple packages to be selected;

the processing unit is further configured to bind the target number, the target package service and the terminal user to generate service pre-acceptance information, and transact the target service according to the service pre-acceptance information.

6. The apparatus according to claim 5, wherein the processing unit is in particular configured to;

receiving access request information of the terminal equipment; the access request information comprises a user number;

under the condition that the user number is a home network number, user identity information is determined according to the user number and a first mapping relation; the first mapping relation comprises different home network numbers and corresponding user identity information;

and authenticating the user identity information, and controlling the terminal equipment to display the target page under the condition that the user identity information passes the authentication.

7. The apparatus of claim 6, wherein the transmitting unit is further configured to:

sending a first indication message to the terminal equipment under the condition that the user number is a different network number; the first indication message is used for indicating the terminal user to upload user identity information.

8. The apparatus according to any one of claims 5-7, wherein the processing unit is further configured to:

and changing the use state of the target number into an occupied state in the target time after receiving the target number and in the target time for transacting the target service.

9. A computer readable storage medium having instructions stored therein which, when executed, implement the method of any of claims 1-4.

10. A business transaction apparatus, comprising: a processor, a memory, and a communication interface; the communication interface is used for the business handling device to communicate with other equipment or network; the memory is configured to store one or more programs, the one or more programs comprising computer-executable instructions that, when executed by the business transaction device, cause the processor to execute the computer-executable instructions stored by the memory to cause the business transaction device to perform the method of any of claims 1-4.