CN117157654A - Maintenance assistance system and maintenance assistance method - Google Patents
Maintenance assistance system and maintenance assistance method Download PDFInfo
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- CN117157654A CN117157654A CN202280025316.9A CN202280025316A CN117157654A CN 117157654 A CN117157654 A CN 117157654A CN 202280025316 A CN202280025316 A CN 202280025316A CN 117157654 A CN117157654 A CN 117157654A
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- 238000012423 maintenance Methods 0.000 title claims description 180
- 238000000034 method Methods 0.000 title claims description 14
- 230000008439 repair process Effects 0.000 claims abstract description 44
- 238000004891 communication Methods 0.000 claims abstract description 7
- 230000004044 response Effects 0.000 claims abstract description 7
- 238000011156 evaluation Methods 0.000 claims description 24
- 238000013475 authorization Methods 0.000 claims description 8
- 238000010586 diagram Methods 0.000 description 6
- 230000007257 malfunction Effects 0.000 description 3
- 230000009471 action Effects 0.000 description 2
- 239000000463 material Substances 0.000 description 2
- 230000005856 abnormality Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 239000000284 extract Substances 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 230000009467 reduction Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Abstract
According to the present application, after each worker repairs the vehicle in response to a request from the vehicle user, repair result information (D2) including repair contents and billing amounts of the corresponding worker is inputted from the worker terminal (14) to the management server (10) through communication, the management server (10) transmits the received repair result information to the user terminal (13) and manager terminals (15, 16) of the vehicle user, and the management server (10) receives payment authority (C3) for the repair result information from the user terminal (13). The user terminal (13) manages information about each worker and information about each user through a database registered in advance.
Description
Technical Field
The present disclosure relates to a service assistance system and a service assistance method that can be used to manage workers servicing a vehicle.
Background
For example, when a vehicle (such as a two-wheeled vehicle or a passenger car) fails or a tire is punctured while traveling on a road, the vehicle cannot continue traveling unless the vehicle is serviced. Therefore, if the user of the vehicle cannot repair the vehicle, the user needs to request a road service company or the like to repair the malfunction.
For example, patent document 1 discloses a vehicle repair process display system for automatically generating and displaying a repair plan of a vehicle to a customer, and displaying a repair state of the vehicle in a vehicle repair service of a vehicle factory.
Patent document 2 discloses a vehicle guiding apparatus for assisting a driver in being able to efficiently move to a service station compatible with a run-flat tire. The vehicle guidance apparatus includes: a GPS that acquires a current position of the vehicle; a tire failure assisting processing unit that searches a database storing at least position data of service stations capable of repairing or replacing tires, compares the position of the service stations with the current position of the vehicle, and extracts service stations within a specific distance from the current position of the vehicle; and a navigation system that directs the extracted route to the service station.
Patent document 3 discloses a technique for realizing a vehicle transportation service that can be easily used by an ordinary user. The vehicle transportation management server sets the transportation destinations of the faulty vehicles of the paid member and the free member as designated repair shops registered in the member information database, and sets the transportation destination of the faulty vehicle of the non-member as the repair shop nearest to the point of occurrence of the fault. The bill for the transportation fee is free to the charged member and is charged to the free member and the non-member. On the other hand, if the user is requested to accept maintenance at a maintenance factory as a transportation destination, it is free regardless of the member attribute.
List of references
Patent literature
Patent document 1: JP2006-309463A
Patent document 2: JP2014-119392A
Patent document 3: JP2017-182222A
Disclosure of Invention
Technical problem
For example, in the case where the tires of a two-wheeled vehicle are punctured on a road, a normal vehicle user cannot repair the hole, and thus a nearby repair company (e.g., road service) needs to be requested to repair the hole.
On the other hand, for example, in areas with poor safety, there may be a large number of unreliable service workers. Thus, it is very dangerous, especially for female vehicle users, to request service from unknown service workers on an intentional basis, as they may be attacked. Furthermore, even vehicle users other than females, it is conceivable that the worker requested for maintenance may charge an excessively high maintenance fee, and that the vehicle user may be subjected to improper maintenance work.
In addition, in areas where safety is poor, road conditions are often poor and punctured tires often cause two-wheeled vehicles to become unable to run. If only a tire like a punctured tire fails, maintenance can be performed usually by relatively simple work. Therefore, it is preferable to request as much as possible that a worker be dispatched from a nearby maintenance company in order to perform maintenance in place as soon as possible.
The present disclosure provides a service assistance system that is capable of managing workers in a manner that may be trusted by a customer requesting a service of a vehicle.
Problem solution
The maintenance assistance system and the maintenance assistance method according to the present disclosure are characterized as follows.
A service assistance system comprising:
a management server in which information about a plurality of workers who can repair the vehicle is registered in advance;
a worker terminal available for each of the workers;
a user terminal available to a vehicle user; and
a manager terminal available to a manager associated with each of the workers or the vehicle user, wherein,
the management server is communicably connected to the worker terminal, the user terminal and the manager terminal,
the worker terminal transmits maintenance result information including maintenance contents and a billing amount of a worker who performs maintenance in response to a request from the vehicle user to a management server,
the management server transmits the received maintenance result information to the user terminal and the manager terminal of the vehicle user, and
the management server receives payment authorization for the maintenance result information from the user terminal.
A maintenance assistance method for registering and managing information on a plurality of workers who can repair a vehicle in advance on a predetermined management server, the maintenance assistance method comprising:
communicatively connecting worker terminals available to each of the workers, user terminals available to vehicle users, manager terminals available to managers associated with each of the workers or the vehicle users, and the management server;
after a worker repairs the vehicle in response to a request from the vehicle user, inputting repair result information including repair contents and a billing amount of the worker from the worker terminal to the management server through communication;
transmitting, by the management server, the received maintenance result information to the user terminal and the manager terminal of the vehicle user; and
and receiving payment authorization for the maintenance result information from the user terminal by the management server.
Advantageous effects of the application
According to the maintenance assistance system and maintenance assistance method of the present disclosure, it is easy to manage managed workers in a manner that can be trusted by a customer requesting maintenance of a vehicle. That is, the maintenance assistance system automatically transmits not only the maintenance result information to the vehicle user but also to the manager, so that even if the vehicle user who requests maintenance lacks knowledge, it is easy to correctly evaluate whether the maintenance contents and the billing amount in the maintenance result information are appropriate. Further, by enabling payment of the maintenance fee after the management server receives the payment authority from the user terminal, it is possible to prevent payment of unsuitable maintenance contents and unsuitable fee bills. Accordingly, it is easy to exclude or educate an untrusted worker from the management goal, and the trust of the managed worker by the customer can be increased.
Drawings
Fig. 1 is a block diagram showing an outline of a maintenance assistance system according to an embodiment of the present application.
Fig. 2 is a schematic diagram showing a configuration example of the worker list and the user registration information.
Fig. 3 is a timing chart showing the operation of the maintenance assistance system.
Fig. 4 is a schematic diagram showing a configuration example of the maintenance result information.
Fig. 5 is a front view showing an example of a screen display of a worker list.
Detailed Description
Specific embodiments related to the present application will be described below with reference to the accompanying drawings.
Fig. 1 is a block diagram showing an outline of a maintenance assistance system 100 according to an embodiment of the present application.
The maintenance assistance system 100 shown in fig. 1 may be used as a system for realizing a safety failure maintenance service when a user 21 driving a vehicle (such as a two-wheeled vehicle) needs to repair the vehicle or the like on a road.
The user 21 shown in fig. 1 can be easily connected to the management server 10 by wireless communication even on a road by installing a dedicated application (application software) for using the maintenance assistance system 100 in the user terminal 13 such as a smart phone owned by the user 21.
The management server 10 manages information about each user 21 using the maintenance assistance system 100 as information registered in advance in the user Database (DB) 12. Further, the information on each user registered in the user DB 12 includes information of a contact address. For example, the contact address is an email address of the advisor 22 (such as a family member of the user or a trusted acquaintance). Each advisor 22 may receive information from management server 10, for example, by installing a dedicated application for use with maintenance assistance system 100 in a user-side manager terminal 15, such as a smart phone owned by advisor 22.
On the other hand, each worker 23 performing the vehicle maintenance service may receive a maintenance service request from the user 21 using the maintenance assistance system 100 under the management of the predetermined manager 24. The worker 23 may connect to the management server 10 by wireless communication in various places, for example, by installing a dedicated application for using the maintenance assistance system 100 in the worker terminal 14 (such as a smart phone owned by the worker 23).
The manager 24 belonging to a specific company that performs the vehicle maintenance service is in a position to manage the worker 23 as an employee or as a pre-contracted person, and is a responsible person responsible for the business behavior of the worker 23. The manager 24 can use it as the manager terminal 16 by installing a dedicated application for the manager terminal of the maintenance assistance system 100 in a personal computer or the like installed in a company.
The manager 24 is connected to the management server 10 by using the manager terminal 16, and can register information about the worker 23 managed by the manager 24 in the worker DB 11. Further, the information on each worker registered in the worker DB 11 includes information associating the manager 24 with a responsible person who is responsible for the corresponding worker.
The general operation of the service assistance system 100 shown in fig. 1 is as follows. When a malfunction occurs on the road, such as a tire being punctured, the user 21 of the vehicle starts an application program for using the maintenance assistance system 100 on the user terminal 13. Accordingly, the user terminal 13 can acquire the worker list from the management server 10.
The user 21 selects a desired worker 23 from the list of workers displayed on the user terminal 13, and negotiates a maintenance valuation with the worker 23 via the management server 10 and requests maintenance. At this time, the user-side manager terminal 15 and the worker-side manager terminal 16 are also automatically notified of information such as negotiation and maintenance request via the management server 10.
The worker 23 having received the maintenance request acquires information of the current position of the user terminal 13 from the management server 10 according to the request, reaches the scene, and immediately performs maintenance of the vehicle. After completion of the maintenance work, the worker 23 creates maintenance result information including the corresponding maintenance content and the bill amount corresponding to the maintenance, and transmits the maintenance result information to the management server 10 via the worker terminal 14.
The management server 10 transmits the maintenance result information received from the worker terminal 14 of the worker 23 to the user terminal 13 of the corresponding user 21. Meanwhile, the management server 10 transmits the maintenance result information to the manager terminal 15 of the advisor 22 associated with the user 21 and the manager terminal 16 of the manager 24 associated with the worker 23.
Here, advisor 22 may provide advice to user 21 regarding the content of the received repair results information. In addition, the manager 24 can confirm whether there is any problem with the content of the maintenance result information created by the worker 23.
The user 21 confirms the contents of the repair of the actual vehicle and the contents of the repair result information received from the management server 10, and if there is no problem, transmits information on payment authority to the management server 10 by using the user terminal 13. Accordingly, the settlement can be performed for the maintenance service of the worker 23 this time.
That is, in the maintenance assistance system 100 of fig. 1, there is room for intervention of the advisor 22 and the manager 24, with the result that the execution is performed after the user 21 performs payment authorization, so that there is less possibility of trouble occurrence and higher security than the case where only a simple transaction is performed between the user 21 and the worker 23. Further, since the worker 23 can recognize that it is monitored by the advisor 22 or manager 24 other than the user 21 as the counterpart of the transaction, it is difficult for the worker 23 to take an action of canceling trust of the counterpart of the transaction.
Fig. 2 is a schematic diagram showing a configuration example of the worker list and the user registration information.
As shown in fig. 2, worker information D0-1, D0-2, D0-3, corresponding to each of a large number of workers, is registered on the worker DB 11. All or part of the worker information D0-1, D0-2, D0-3.
Each piece of worker information includes each element of a maintenance company name D0a, a responsible person name D0b, a responsible person name D0c, distance information D0D, required time information D0e, an actual contract number D0f, a service menu D0g, and user evaluation information D0 h.
The maintenance company name D0 indicates a name for explaining a company that hires or manages the corresponding specific worker 23. The responsible person name D0b indicates the name of the corresponding worker 23. The responsible person name D0c indicates a name of the manager 24 for explaining the management of the corresponding worker 23.
The distance information D0D indicates the distance between the current position of the corresponding worker 23 and the current position of the user 21 as the client, and is calculated and updated in order. The required time information D0e indicates an estimated value of the required time for the corresponding worker 23 to reach the position of the specific user 21, and is determined based on the distance and the waiting time before the worker 23 becomes able to start the next work.
The actual contract number D0f indicates the number of times the corresponding worker 23 has contracted with the customer in the past and actually performed maintenance. The service menu D0g indicates the type of trouble that can be handled by the corresponding worker 23, and registers information such as "puncture" and "gasoline shortage". The user evaluation information D0h is information indicating the evaluation of the corresponding worker by the customer who has contracted with the corresponding worker 23 in the past and requested maintenance.
On the other hand, information on a large number of users registered in advance for the service of the maintenance assistance system 100 is registered as user registration information D1-1, D1-2, D1-3 … … in the user DB 12.
The user registration information includes a user name D1a, a user address D1b, a user email address D1c, a user telephone number D1D, a location information availability D1e, vehicle information D1f, and an acquaintance email address D1g.
The location information availability D1e is information indicating whether the service assistance system 100 is permitted to use the location information of the user terminal 13 of the corresponding user. The maintenance assistance system 100 can provide a user with a more convenient function by using the location information of the user terminal 13. The vehicle information D1f is information indicating the manufacturer of the vehicle, the type of the vehicle, the model number, and the like used by the user. Regarding acquaintance email addresses D1g, it is generally desirable to register contact addresses for people among family members and acquaintances that are more knowledgeable and trustworthy than the corresponding user.
Fig. 3 is a timing chart showing the operation of the maintenance assistance system 100.
If the worker 23 is not registered, the manager 24 accesses the management server 10 for each worker 23 he/she controls using the manager terminal 16, and registers information of the corresponding worker 23 in the worker DB 11 in advance (S11). Further, the manager terminal 16 transmits information about the worker terminal 14 used by the corresponding worker 23 to the management server 10 so that the management server 10 can always grasp the positional information of the worker terminal 14.
On the other hand, each user 21 who intends to use the service of the maintenance assistance system 100 installs a dedicated application into his/her own user terminal 13, then accesses the management server 10 using the user terminal 13, and registers his/her own information in the user DB 12 in advance (S12). At this time, in order to realize communication from the management server 10 to the advisor 22, information of the manager terminal 15 and an email address of the advisor 22 are also registered.
When a malfunction such as a tire being punctured occurs during traveling on a road using a two-wheeled vehicle, the user 21 registered in the maintenance assistance system 100 can use the service of the maintenance assistance system 100. That is, when a predetermined application is started on the user terminal 13 (S13), the application automatically acquires the worker list D0 from the management server 10 (S14).
The user 21 performs an operation on the application program to select one worker 23 from the worker list D0 displayed by the user terminal 13 (S15) to perform negotiation and request C1 with the corresponding worker 23 for maintenance of the vehicle.
Note that the management server 10 monitors the start of the application on the user terminal 13, and negotiates and requests C1 so that the manager terminals 15 and 16 can be automatically notified of information indicating the status.
The worker 23 that receives the maintenance request from the user 21 may acquire information about the current position of the user 21 from the management server 10 so that the worker 23 immediately goes to the trouble spot using his/her own vehicle. Then, the worker 23 performs maintenance work on the faulty vehicle of the user 21 (S16).
After completion of the maintenance work, the worker 23 creates information specifically indicating the maintenance content, and information of a bill including the amount of the bill of the maintenance service using the application program on the worker terminal 14 to be presented to the user 21 (S17). Then, the worker 23 transmits the created information as maintenance result information D2 from the worker terminal 14 to the management server 10 (S18).
The management server 10 transmits the maintenance result information D2 received from the worker terminal 14 to the user terminal 13, the user-side manager terminal 15, and the worker-side manager terminal 16 (S19). The management server 10 notifies the worker terminal 14 of the fact that the maintenance result information D2 received from the corresponding worker 23 is transmitted to the user 21, the advisor 22, and the manager 24 by the report notification C2 (S20).
If there is no problem with the maintenance work actually performed by the worker 23 and the contents and the amount in the received maintenance result information D2, the user 21 transmits the payment authority C3 to the management server 10 using the application on the user terminal 13 (S21).
After receiving the payment authority C3, the management server 10 allows settlement of payment for the service corresponding to the maintenance result information D2 with respect to the user 21 (S22).
The user 21 using the maintenance service of the worker 23 may perform the evaluation C4 of the worker after performing the payment authority C3. For example, an objective evaluation value perceived by the user 21 may be input from an application program on the user terminal 13 within an evaluation value range of 5 minutes, and transmitted to the management server 10. The management server 10 reflects the evaluation C4 of the worker received from the user 21 in the user evaluation information D0h of the corresponding worker 23 (S24).
As described above, when the maintenance assistance system 100 is used, the maintenance result information D2 transmitted from the worker terminal 14 after completion of maintenance is transmitted not only to the user terminal 13 but also to the manager terminals 15 and 16 by the management server 10. Therefore, in the case where there is an abnormality or problem in the maintenance content or the bill amount of the worker 23, even if the user 21 is not aware of the problem, it is highly likely that the advisor 22 or the manager 24 indicates the problem to the user 21 or the worker 23, thereby solving the problem before the user 21 performs the payment authority C3.
Further, the fact that the maintenance result information D2 is also transmitted to the advisor 22 and manager 24 other than the user 21 will notify the worker 23 by the report notification C2, so that the worker 23 can easily recognize that the content of his/her own work is monitored by a person other than the user 21. Thus, it is expected that the worker 23 is prevented from performing improper maintenance such as robbery and material reduction and fraudulent actions such as charging a high fee.
In the case where each worker 23 is notified in advance to be monitored by the advisor 22 or the manager 24, the operation of reporting the notification C2 of the management server 10 may be omitted.
Further, since the evaluation C4 of the worker by the user 21 is reflected in the user evaluation information D0h by the management server 10, the actual behavior of the worker 23 during the customer service can also be estimated to some extent, which is not directly grasped by the manager 24. Further, the user who is ready to request maintenance can use the evaluation of other users as a reference for selecting a worker by using the user evaluation information D0h in the worker list D0. Further, information on the actual contract number D0f or the service menu D0g of each worker 23 may also be used as a reference for selecting a specific worker from the worker list D0.
Fig. 4 is a schematic diagram showing a configuration example of the maintenance result information D2.
In the example shown in fig. 4, the maintenance result information D2 includes data of an estimated amount D2a, a bill amount D2b, a before-maintenance photo image D2c, a after-maintenance photo image D2D, a before-replacement part D2e, and a after-replacement part D2 f.
The estimated amount D2a is an approximate estimate of the amount of the bill that was signed in before the maintenance while being presented to the user 21 by the worker 23. The billing amount D2b is an amount determined by precisely calculating the work time actually required for maintenance, the price of the replacement part, and the like after the completion of maintenance.
The pre-repair photo image D2c and the post-repair photo image D2D may be obtained by the worker 23 photographing a faulty portion of the target vehicle using a smart phone or the like at each time before and after repair, respectively.
The before-replacement component D2e and the after-replacement component D2f are information such as the manufacturer and model of the replacement component during maintenance.
Accordingly, the user 21, the advisor 22, and the manager 24 can accurately grasp the contents of the maintenance work actually performed by the worker 23 and the bill amount given to the user 21 based on the contents of the maintenance result information D2 received from the management server 10, respectively.
Fig. 5 is a front view showing a screen display example of the worker list D0.
In the example of fig. 5, worker information D0-1 and D0-2 of a plurality of workers are displayed on the screen of the user terminal 13. The contents of the worker information D0-1 and D0-2 shown in fig. 5 include various elements similar to the worker information D0-1 in fig. 2.
Two buttons B1 and B2 are displayed in each of the worker information D0-1 and D0-2 in fig. 5. When the user 21 presses the button B1 on the screen, the application program on the user terminal 13 performs an operation of negotiating a maintenance valuation or the like with the worker of the worker information D0-1 via the management server 10. Further, when the user 21 presses the button B2 on the screen, the application program on the user terminal 13 requests maintenance from the worker of the worker information D0-1 via the management server 10.
The user 21 can grasp various information of each worker from the display contents as shown in fig. 5. That is, the user 21 can grasp whether or not there is a responsible person, a distance, a time required for arrival, the number of actual repairs, a service menu, an evaluation value, and the like.
For example, even in a region where safety is poor, a user who is urgent to repair a two-wheeled vehicle or the like on a road can easily find a trusted worker and request repair using the above-described repair assistance system 100.
The present application is not limited to the above-described embodiments, and may be modified, improved, or the like as appropriate. Further, the materials, shapes, sizes, numbers, mounting positions, and the like of the components in the above-described embodiments are optional as long as the present application can be realized, and are not limited.
For example, in the operation of the maintenance assistance system 100 shown in fig. 3, when the user 21 completes the pre-registration in advance in step S12, the management server 10 may send an email to the acquaintance email address D1g to notify the family member, acquaintance, and the like to perform registration by the user 21 in advance.
Further, when the user 21 selects one of the workers 23 from the worker list D0 at step S15, the maintenance assistance system 100 may transmit information of the failure content from the user terminal 13 to the worker terminal 14 of the worker 23. Instead of or in addition to transmitting the information, the user 21 and the worker 23 may directly conduct a voice call so that the user 21 may explain the contents of the trouble to the worker 23 in more detail.
Further, in step S15, after establishing the negotiation between the user 21 and the worker 23, the worker 23 may accept the request from the user 21 through the worker terminal 14, create an estimation table including the estimated amount D2a shown in fig. 4, and transmit the estimation table to the user 21. Then, when the user 21 confirms the estimation table and inputs the acceptance estimation content from the user terminal 13, the worker 23 may start moving to the trouble spot.
Further, the negotiation and request C1 in step S15 may be performed between the user terminal 13 and the manager terminal 16 on the worker side, instead of being performed between the user terminal 13 and the worker terminal 14.
In this case, the transmission of the trouble content information from the user 21 as described above is transmitted to the manager 24 instead of the worker 23. Similarly, the creation of the estimation table is performed by the manager terminal 16 on the worker side and is transmitted to the user terminal 13. Then, when the user 21 confirms the estimation table and inputs the reception estimation content from the user terminal 13, the content of the maintenance request, the current position of the user 21, and the like are transmitted to the worker terminal 14. Then, the worker 23 starts moving toward the failure site.
Further, in the above description, the maintenance of the two-wheeled vehicle is described as an example only. Alternatively, the present application may also be applied to maintenance of a vehicle such as an automobile.
Here, the features of the maintenance assistance system 100 and the maintenance assistance method according to the above-described embodiments are briefly summarized in [1] to [6] below.
[1] A service assistance system comprising:
a management server (10) in which information on a plurality of workers (23) who can repair the vehicle is registered in advance;
a worker terminal (14) available for each of the workers;
a user terminal (13) available to a vehicle user; and
a manager terminal (15 or 16) available to a manager associated with each of the workers or the vehicle user, wherein,
the management server (10) is communicably connected to the worker terminal (14), the user terminal (13) and the manager terminal (15 or 16),
the worker terminal (14) transmits maintenance result information (D2) including maintenance contents and a billing amount of a worker who performs maintenance in response to a request from a vehicle user to the management server (10),
the management server (10) transmits the received maintenance result information (D2) to the user terminal (13) and the manager terminal (15 or 16) of the vehicle user, and
the management server receives payment authorization (C3) for the maintenance result information (D2) from the user terminal (13).
According to the maintenance assistance system having the configuration of [1], the maintenance result information is transmitted not only to the vehicle user but also to the manager, so that even if the vehicle user who requests maintenance lacks knowledge, the manager can easily confirm whether the maintenance contents and the billing amount in the maintenance result information are appropriate. Thus, it becomes difficult for each worker to make improper maintenance or improper billing. Further, by enabling payment of the maintenance fee after the management server receives the payment authority from the user terminal, it is possible to prevent payment of unsuitable maintenance contents and unsuitable fee bills. In addition, the manager can easily exclude or educate the untrusted workers from the management goals, and can increase the trust of the client on the managed workers.
[2] The maintenance assistance system according to [1],
wherein the management server (10) comprises
A user information management unit (user DB 12) configured to store information about a vehicle user registered in advance and information about a contact manager registered in advance by the vehicle user, and
a worker information management unit (worker DB 11) configured to store information about a worker registered in advance and information about a worker manager who manages the worker, and
the received maintenance result information is transmitted to a user terminal of the vehicle user, and at least one manager terminal contacting the manager and the worker manager (S19).
According to the maintenance assistance system having the configuration of [2], maintenance result information can also be transmitted to the contact manager, for example, a family member, acquaintance, or the like registered in advance by the vehicle user. This allows easy objective assessment of whether the maintenance and billing amounts are appropriate. In addition, maintenance result information is also transmitted to the worker manager so that it is easy to evaluate whether the maintenance contents and the billing amount are appropriate from the perspective of the specialist.
[3] The maintenance assistance system according to [1] or [2], wherein the management server (10) notifies the worker terminal of the corresponding worker, and the received maintenance result information is also transferred to the manager terminal other than the corresponding user (S20).
According to the maintenance assistance system having the configuration of [3], the worker knows that the maintenance result information indicating the content of his/her work is continuously monitored by the manager other than the customer. Thus, even if the vehicle user requesting maintenance lacks knowledge, each worker is more likely to make no improper maintenance or improper billing of fees as much as possible, and the customer's trust in the worker can be improved.
[4] The maintenance assistance system according to any one of [1] to [3], wherein the management server (10) receives an input of evaluation information (evaluation C4 of a worker) from a vehicle user who receives the maintenance result information, and manages the evaluation information as an evaluation value of the corresponding worker (S24).
According to the maintenance assistance system having the configuration of [4], objective evaluation information for each worker by a vehicle user who actually uses the maintenance service of each worker can be accumulated and managed. Therefore, by using the evaluation information, the quality of the actual maintenance work of each worker that is difficult for the maintenance company to grasp can be grasped.
[5] The maintenance assistance system according to any one of [1] to [4], wherein the management server (10) manages information on at least the actual number of maintenance times (actual contract number D0 f) and the kind (D0 g) of a service menu capable of maintenance for each of the workers.
According to the maintenance assistance system having the configuration of [5], it is easy to evaluate the difference between the experience and the ability of each worker.
[6] A maintenance assistance method for registering and managing information about a plurality of workers who can repair a vehicle in advance on a predetermined management server (10), the maintenance assistance method comprising:
communicatively connecting worker terminals (14) available to each of the workers, user terminals available to the vehicle users, manager terminals available to a manager associated with each of the workers or the vehicle users, and a management server;
after the worker repairs the vehicle in response to a request from the vehicle user, inputting, by the worker, repair result information including repair contents and a charged amount from the worker terminal to the management server (10) through communication;
transmitting, by the management server (10), the received maintenance result information to a user terminal and a manager terminal of the vehicle user; and
a payment authorization for the maintenance result information is received by the management server (10) from the user terminal.
According to the maintenance assistance method having the configuration of [6], the maintenance result information is transmitted not only to the vehicle user but also to the manager, so that even if the vehicle user who requests maintenance lacks knowledge, the manager can easily confirm whether the maintenance contents and the billing amount in the maintenance result information are appropriate. Thus, it becomes difficult for each worker to make improper maintenance or improper billing. Further, by enabling payment of the maintenance fee after the management server receives the payment authority from the user terminal, it is possible to prevent payment of unsuitable maintenance contents and unsuitable fee bills. In addition, the manager can easily exclude or educate the untrusted workers from the management goals, and can increase the customer's trust of the managed workers.
The present application is based on japanese patent application No. 2021-078013 filed on month 2021, 4 and 30, the contents of which are incorporated herein by reference.
List of reference marks
10 management server
11 worker DB
12 user DB
13. User terminal
14. Worker terminals 15, 16 manager terminals
21. User' s
22. Consultant
23. Worker's work
24. Manager (S)
B1 and B2 buttons
C1 Negotiations and requests
C2 Report notification
C3 Payment authorization
C4 Evaluation of workers D0 list of workers
D0-1, D0-2 and D0-3 worker information
D0a repair company name
D0b responsible person name
D0c responsible person name
D0D distance information
Time information required for D0e
D0f actual contract times
D0g service menu
D0h user evaluation information
D1-1, D1-2 and D1-3 user registration information
D1a user name
D1b user address
D1c user email address
D1D user telephone number
D1e location information availability
D1f vehicle information
D1g acquaintance email address
D2 Maintenance result information
D2a estimated amount
D2b bill amount
D2c pre-repair photo image
D2D post-repair photo image
D2e replacement front part
D2f replacement rear part
100. Maintenance assistance system
Claims (6)
1. A service assistance system comprising:
a management server in which information about a plurality of workers who can repair the vehicle is registered in advance;
a worker terminal available for each of the workers;
a user terminal available to a vehicle user; and
a manager terminal available to a manager associated with each of the workers or the vehicle user,
wherein the management server is communicably connected to the worker terminal, the user terminal, and the manager terminal,
wherein the worker terminal transmits maintenance result information to the management server, the maintenance result information including maintenance contents and a billing amount of a worker who performs maintenance in response to a request from the vehicle user,
wherein the management server transmits the received maintenance result information to the user terminal and the manager terminal of the vehicle user, and
wherein the management server receives payment authorization for the maintenance result information from the user terminal.
2. The maintenance assistance system according to claim 1,
wherein the management server comprises
A user information management unit configured to store information about a vehicle user registered in advance and information about a contact manager registered in advance by the vehicle user, and
a worker information management unit configured to store information about a worker registered in advance and information about a worker manager who manages the worker, and
wherein the received maintenance result information is transmitted to the user terminal of the vehicle user and at least one manager terminal of the contact manager and the worker manager.
3. The maintenance assistance system according to claim 1 or 2,
wherein the management server notifies the worker terminal of the corresponding worker, and the received maintenance result information is also transferred to a manager terminal other than the corresponding user.
4. A maintenance assistance system according to any one of claim 1 to 3,
wherein the management server receives input of evaluation information from a vehicle user who receives the maintenance result information, and manages the evaluation information as an evaluation value of a corresponding worker.
5. The maintenance assistance system according to any one of claims 1 to 4,
wherein the management server manages information about at least the number of actual repairs of each of the workers and the kind of service menu that can be repaired.
6. A maintenance assistance method for registering and managing information on a plurality of workers who can repair a vehicle in advance on a predetermined management server, the maintenance assistance method comprising:
communicatively connecting worker terminals available to each of the workers, user terminals available to vehicle users, manager terminals available to managers associated with each of the workers or the vehicle users, and the management server;
after a worker repairs the vehicle in response to a request from the vehicle user, inputting, by the worker, repair result information including repair contents and a billing amount from the worker terminal to the management server through communication;
transmitting, by the management server, the received maintenance result information to the user terminal and the manager terminal of the vehicle user; and
a payment authorization for the maintenance result information is received by the management server from the user terminal.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2021078013A JP7410077B2 (en) | 2021-04-30 | 2021-04-30 | Repair support system and repair support method |
| JP2021-078013 | 2021-04-30 | ||
| PCT/JP2022/014704 WO2022230510A1 (en) | 2021-04-30 | 2022-03-25 | Repair assistance system and repair assistance method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN117157654A true CN117157654A (en) | 2023-12-01 |
Family
ID=83847986
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202280025316.9A Pending CN117157654A (en) | 2021-04-30 | 2022-03-25 | Maintenance assistance system and maintenance assistance method |
Country Status (3)
| Country | Link |
|---|---|
| JP (1) | JP7410077B2 (en) |
| CN (1) | CN117157654A (en) |
| WO (1) | WO2022230510A1 (en) |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003058653A (en) | 2001-08-21 | 2003-02-28 | Isao Inoue | Repair state managing device for wreck car |
| JP2003242276A (en) | 2002-02-20 | 2003-08-29 | Tadatoshi Mannouji | Vehicular repairing process promoting method and vehicular repairing process promoting system |
| JP4215598B2 (en) | 2003-08-27 | 2009-01-28 | 株式会社リコー | Relief service providing system, method, in-vehicle terminal device, server device, program, and recording medium |
| WO2015001477A2 (en) | 2013-07-05 | 2015-01-08 | Discovery Limited | An electronic system and method for implementing a vehicle insurance plan |
| JP2019156148A (en) | 2018-03-13 | 2019-09-19 | 本田技研工業株式会社 | Vehicle information processor, control method, and vehicle data provision system |
-
2021
- 2021-04-30 JP JP2021078013A patent/JP7410077B2/en active Active
-
2022
- 2022-03-25 WO PCT/JP2022/014704 patent/WO2022230510A1/en active Application Filing
- 2022-03-25 CN CN202280025316.9A patent/CN117157654A/en active Pending
Also Published As
| Publication number | Publication date |
|---|---|
| JP2022171400A (en) | 2022-11-11 |
| JP7410077B2 (en) | 2024-01-09 |
| WO2022230510A1 (en) | 2022-11-03 |
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