CN117130850A - Fault diagnosis method, device, equipment and storage medium - Google Patents

Abstract

The invention provides a fault diagnosis method, device, equipment and storage medium. The method includes: in response to the first interface monitoring an indication signal sent by a system fault, switching to the second interface, obtaining the monitoring information of the first interface, and The monitoring information is parsed and processed to determine the fault information. The fault information includes target fault keywords and target fault categories. According to the target fault keywords and target fault categories of the fault information, the corresponding diagnosis plan for the fault is determined in the preset fault database. Display the diagnostic plan on the second interface. The present invention realizes automated analysis to determine system test faults, gives solution suggestions, and finally displays the diagnostic solution on the second interface for developers to solve test faults based on the diagnostic solution, realizes intelligent fault diagnosis, and improves the efficiency of system fault diagnosis. efficiency, greatly shortening the R&D and testing cycle of new products and further improving product development efficiency.

Description

Fault diagnosis methods, devices, equipment and storage media

Technical field

The present invention relates to the field of server technology, and in particular to a fault diagnosis method, device, equipment and storage medium.

Background technique

During the development process of server products, system testing of the CPU and the entire machine will be conducted. Comprehensive system testing will detect problems in the design. Finding and solving faults is the key to ensuring design quality. For any new product, a large number of problems are bound to be encountered during system testing. In order to ensure that the product is launched as soon as possible and improve product competitiveness and efficiency, it is very urgent to quickly locate faults and solve them through system testing.

Currently, the fault diagnosis solution under the existing server architecture requires separately collecting various fault logs, and checking the logs line by line to determine where the problem lies. After checking the logs and locating the fault, developers solve the fault based on personal experience. However, due to Developer log search time and fault diagnosis methods are very time-consuming, affecting the efficiency of system fault diagnosis, making the development and testing cycle of new products longer, further affecting product development efficiency.

Contents of the invention

In view of this, the present invention aims to propose a fault diagnosis method, device, equipment and storage medium to solve the problem, realize efficient online fault diagnosis, and ensure stable operation of the server.

According to the first aspect of the present invention, a fault diagnosis method is provided, which is applied to a test terminal. The test terminal is connected to the server under test. The test terminal includes a first interface and a second interface. The first interface and The second interface switches display, and the method includes:

In response to the first interface detecting an indication signal sent by a system failure, switch to the second interface to obtain monitoring information of the first interface;

Analyze and process the monitoring information to determine fault information, where the fault information includes target fault keywords and target fault categories;

According to the target fault keyword and the target fault category of the fault information, a fault corresponding diagnosis scheme is determined in the preset fault database, and the diagnosis scheme is displayed on the second interface.

Optionally, the analyzing and processing of the monitoring information to determine the fault information includes:

Match the preset fault keywords in the monitoring information, and determine the target fault keyword and the position of the target fault keyword in the monitoring information;

Perform statement analysis on the line where the target fault keyword is located to determine the target fault category;

The target fault keyword and the target fault category are stored as fault information.

Optionally, determining a fault corresponding diagnosis solution in a preset fault database based on the target fault keyword and target fault category of the fault information, and displaying the diagnosis solution on the second interface, including:

Match the target fault keywords of the fault information in the preset fault database to obtain the matching results;

If the matching result is a successful match of the target fault keyword, determine multiple fault categories matched by the target fault keyword;

Prioritize a plurality of fault categories according to their relevance to the target fault keyword to determine at least one target fault category; wherein the target fault category is a fault category whose priority satisfies preset conditions;

According to at least one of the target fault categories, call the diagnostic solution corresponding to the target fault category in the preset fault database;

The diagnosis plan is displayed on the fault diagnosis display page of the second interface.

Optionally, the test terminal is connected to the server under test and the intranet respectively, and according to at least one of the target fault categories, the diagnosis corresponding to the target fault category is called in the preset fault database. programs, including:

If at least one of the target fault categories is determined, calling the preset fault database through the intranet;

A fault diagnosis solution corresponding to the target fault category is extracted from the preset fault database.

Optionally, displaying the diagnosis solution after the fault diagnosis display page of the second interface further includes:

Store the corresponding relationship between the target fault keyword and at least one target fault category whose priority satisfies the preset condition in the preset fault database;

Store the calling path of the diagnostic plan, where the calling path is the connection path between the test terminal and the preset fault database, so that developers can check the diagnostic plan.

Optionally, before switching to the second interface, before switching to the second interface, the method further includes:

When the server under test performs system testing, receive the system test status reported by the server under test;

Display the system test status on the information print page of the first interface;

If a fault alarm of the tested server appears on the information printing page, a fault alarm indication is issued through the first interface.

According to the second aspect of the present invention, a fault diagnosis device is provided, which is applied to a test terminal. The test terminal is connected to the server under test. The test terminal includes a first interface and a second interface. The first interface and The second interface switches display, and the device includes:

A module for obtaining monitoring information, configured to switch to the second interface in response to an indication signal from a system failure detected on the first interface, and obtain monitoring information of the first interface;

A fault information determination module, configured to analyze and process the monitoring information and determine fault information, where the fault information includes target fault keywords and target fault categories;

A diagnostic solution determining module is configured to determine a diagnostic solution corresponding to the fault in a preset fault database based on the target fault keyword and target fault category of the fault information, and display the diagnostic solution on the second interface.

According to the third aspect of the present invention, a fault diagnosis system is provided. The system includes a test terminal, a server under test and an intranet. The test terminal is connected to the serial port of the server under test and the intranet respectively. The test terminal includes a first interface and a second interface, and the first interface and the second interface are switched for display;

The test terminal is configured to switch to the second interface in response to an indication signal from a system failure detected by the first interface, obtain the monitoring information of the first interface, analyze the monitoring information, and determine Fault information: determine the fault corresponding diagnosis scheme in the preset fault database according to the target fault keyword and target fault category of the fault information, and display the diagnosis scheme on the second interface;

The server under test is configured to report system test status to the first interface of the test terminal when performing system testing;

The intranet is used to establish a connection between the preset fault database and the test terminal, and to call the diagnostic solution corresponding to the target fault category in the preset fault database through the intranet.

According to another aspect of the present invention, an electronic device is also provided, including:

processor;

memory for storing instructions executable by the processor;

Wherein, the processor is configured to execute the instructions to implement the fault diagnosis method as described above.

According to yet another aspect of the present invention, a readable storage medium is also provided. A computer program is stored on the readable storage medium. When the computer program is executed by a processor, the steps of the fault diagnosis method as described above are implemented.

In a fault diagnosis method provided by an embodiment of the present invention, the test terminal switches to the second interface in response to the indication signal sent by the system fault detected by the first interface, obtains the monitoring information of the first interface, and analyzes the monitoring information. Determine the fault information, determine the corresponding fault diagnosis plan in the preset fault database according to the target fault keyword and target fault category of the fault information, and display the diagnosis plan on the second interface. The embodiment of the present invention uses multiple display interfaces on the test end to monitor the server under test in real time. After the first interface monitors the indication signal issued by the system failure, it switches to the second interface for fault diagnosis. By analyzing and processing the monitoring information, it can accurately lock The fault keywords and fault categories of system test faults are used, and then the fault keywords and fault categories are used to directly determine the effective diagnosis solution corresponding to the fault in the preset fault database, which can automatically save, analyze and analyze the faults tested by the server system under test. Provide solution suggestions, and finally display the diagnostic solution on the second interface for developers to solve test faults based on the diagnostic solution, realizing intelligent fault diagnosis, effectively saving developers manual search logs and fault diagnosis time, and improving system fault diagnosis The efficiency greatly shortens the development and testing cycle of new products and further improves product development efficiency.

The above description is only an overview of the technical solution of the present invention. In order to have a clearer understanding of the technical means of the present invention, it can be implemented according to the content of the description, and in order to make the above and other objects, features and advantages of the present invention more obvious and understandable. , the specific embodiments of the present invention are listed below.

Description of the drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are for the purpose of illustrating preferred embodiments only and are not to be construed as limiting the invention. Also throughout the drawings, the same reference characters are used to designate the same components. In the attached picture:

Figure 1 is one of the step flow charts of a fault diagnosis method provided by an embodiment of the present invention;

Figure 2 is a flow chart of step 102 of a fault diagnosis method according to the embodiment of the present invention provided in Figure 1;

Figure 3 is a flow chart of step 103 of a fault diagnosis method according to the embodiment of the present invention provided in Figure 1;

Figure 4 is the second step flow chart of a fault diagnosis method provided by an embodiment of the present invention;

Figure 5 is one of the schematic diagrams of the test end of a fault diagnosis method according to an embodiment of the present invention;

Figure 6 is the second schematic diagram of the test end of a fault diagnosis method according to the embodiment of the present invention;

Figure 7 is a schematic structural diagram of a fault diagnosis device provided by an embodiment of the present invention;

Figure 8 is a schematic structural diagram of a fault diagnosis system provided by an embodiment of the present invention;

Figure 9 is a schematic structural diagram of an electronic device provided by an embodiment of the present invention.

Detailed ways

In order to make the objectives, technical solutions and advantages of the embodiments of the present invention clearer, each implementation mode of the present invention will be described in detail below with reference to the accompanying drawings. However, those of ordinary skill in the art will understand that in various embodiments of the present invention, many technical details are provided to enable readers to better understand the present application. However, even without these technical details and various changes and modifications based on the following embodiments, the technical solution claimed in this application can also be implemented. The division of the following embodiments is for convenience of description and should not constitute any limitation on the specific implementation of the present invention. The various embodiments can be combined with each other and quoted from each other on the premise that there is no contradiction.

On the existing server architecture, since multiple CPUs and other chips and other components are involved, it is difficult to troubleshoot when running. Developers will conduct system testing during the server product development process to promptly discover and solve problems existing in the product design. , to ensure the R&D quality of new server products. However, fault diagnosis in the existing R&D stage mainly relies on developers to manually search test logs and diagnostic data or rely on their own experience for fault diagnosis, which requires a lot of manpower and takes a long time. Based on To solve the above problems, the present invention collects server printing information in real time through tools such as SOL (LAN serial port) and network port, automatically checks fault information, automatically searches for CPU and main chip specifications, and by linking to the company's intranet fault database, the system automatically gives the fault category and solutions to achieve intelligent fault diagnosis, thereby improving development efficiency and increasing the competitiveness of the platform.

Referring to Figure 1, one of the step flow charts of the fault diagnosis method provided by the embodiment of the present invention is shown. It is applied to the test end in the fault diagnosis system shown in Figure 8. The test end is connected to the server under test. The test end includes a third An interface and a second interface, the first interface and the second interface are switched and displayed, and the method may include:

Step 101: In response to the first interface detecting the indication signal sent by the system failure, switch to the second interface to obtain the monitoring information of the first interface.

In the embodiment of the present invention, in order to conduct system test fault diagnosis on the server under test, a test terminal and a test environment are built on the existing server architecture, and the server under test is connected to the test terminal. The test terminal includes a host computer. and a display screen. The display screen is used to automatically store test information and display fault diagnosis results. In the embodiment of the present invention, in order to facilitate developers to perform fault diagnosis, the test terminal includes a first interface and a second interface. The first interface is used to display The information printing page displays commands and various printing information uploaded by the server host under test. The second interface is used to display the execution process of fault diagnosis and display the fault diagnosis plan. The first interface and the second interface are switched for display.

Specifically, the initial interface of the test terminal can be the first interface. In response to the indication signal sent by the first interface monitoring the system failure, it switches to the second interface to obtain the monitoring information of the first interface. Refer to Figure 5, which is an embodiment of the present invention. One of the schematic diagrams of the test end of a fault diagnosis method. When the first interface detects a system test fault, it will display the fault on the information print page and use the system indicator light to issue a fault alarm. When the first interface detects a system fault After sending out the instruction signal, the test terminal automatically switches to the second interface and starts the step process of fault diagnosis. The second interface first obtains the monitoring information generated during the monitoring process of the first interface.

It should be noted that the first interface and the second interface described in this embodiment are only used to distinguish the display functions of the test terminal, and there is no order between them. In this embodiment, the first interface displays an information print page, and the second interface displays the execution process of fault diagnosis and displays the fault diagnosis solution as an example.

Step 102: Analyze and process the monitoring information to determine fault information, where the fault information includes target fault keywords and target fault categories.

In the embodiment of the present invention, the second interface of the test end includes a fault diagnosis display page. After switching to the second interface, the test end begins to parse and process the monitoring information. It should be noted that the test end needs to perform fault identification on the monitoring information. , fault storage, automatic fault diagnosis.

Specifically, the monitoring information is parsed, the monitoring information generated during the system testing process is retrieved and extracted, the sentences containing the fault keywords in the monitoring information are determined, the fault categories are identified, and the fault keywords and fault categories are stored. Stored as fault information, complete fault identification and fault storage to facilitate targeted diagnosis of faults and improve the accuracy of fault diagnosis.

It should be noted that the fault information includes the target fault keyword and the target fault category. The target fault keyword is the fault keyword matched in the monitoring information, indicating that there is a fault in the monitoring information. The target fault category is determined based on the sentence where the fault keyword is located. The fault category that appears indicates the fault category that exists in the monitoring information. Among them, due to the large number of fault categories, there may be multiple fault categories determined based on the fault keywords. Further analysis and identification are required to determine the target fault category. Here I won’t go into details one by one.

Step 103: Based on the target fault keyword and target fault category of the fault information, determine the fault corresponding diagnosis plan in the preset fault database, and display the diagnosis plan on the second interface.

In the embodiment of the present invention, after determining the fault information, the test end determines the corresponding fault diagnosis scheme in the preset fault database according to the target fault keyword and target fault category of the fault information, where the target fault keyword and the target fault category are It can lock the specific information of the fault and call the diagnostic plan corresponding to the fault in the preset fault database.

It should be noted that the preset fault database can be entered through the link button on the second interface. The test terminal can establish a connection with the internal preset fault database through the intranet and directly access the preset fault database to retrieve and extract fault information. The preset fault database stores faults that occurred in various server historical system tests and corresponding diagnostic solutions. It should be noted that in the implementation shown above, during the online operation of the preset fault database, new data obtained in real time can also be used. Increasing fault data, and continuously updating the diagnostic solution through the automatic machine learning framework, so as to maintain the diagnostic solution with the best server fault diagnosis capability, which is not specifically limited here.

Specifically, when the test end determines the fault corresponding diagnosis scheme in the preset fault database based on the target fault keyword and target fault category of the fault information, the diagnostic scheme is displayed on the second interface so that the developer can directly determine based on the diagnostic scheme. fault, and perform maintenance on the faulty server according to the solutions given in the diagnostic plan.

The embodiment of the present invention uses multiple display interfaces on the test end to monitor the server under test in real time. After the first interface monitors the indication signal issued by the system failure, it switches to the second interface for fault diagnosis. By analyzing and processing the monitoring information, it can accurately lock The fault keywords and fault categories of system test faults are used, and then the fault keywords and fault categories are used to directly determine the effective diagnosis solution corresponding to the fault in the preset fault database, which can automatically save, analyze and analyze the faults tested by the server system under test. Provide solution suggestions, and finally display the diagnostic solution on the second interface for developers to solve test faults based on the diagnostic solution, realizing intelligent fault diagnosis, effectively saving developers manual search logs and fault diagnosis time, and improving system fault diagnosis The efficiency greatly shortens the development and testing cycle of new products and further improves product development efficiency.

Further, referring to Figure 2, a flow chart of step 102 of the fault diagnosis method provided in Figure 1 is shown. This method is basically the same as the fault diagnosis method provided by the first embodiment of the present invention. Step 102 may include:

Step 201: Match the preset fault keywords in the monitoring information to determine the target fault keyword and the position of the target fault keyword in the monitoring information.

In the embodiment of the present invention, the test terminal matches the preset fault keywords in the monitoring information, thereby determining the fault keywords appearing in the monitoring information and the location of the fault keywords, so as to lock the fault information.

For example, the monitoring information obtained from the information printing page of the first interface is retrieved, and the target fault keyword and the position of the target fault keyword in the monitoring information are determined by searching for preset fault keywords, such as error, fault, alert, etc. For example, if "error" is matched in the monitoring information, the line statement at its location will be marked.

Step 202: Perform sentence analysis on the row where the target fault keyword is located to determine the target fault category.

In the embodiment of the present invention, after the sentence in the row where the target fault keyword is located is determined, semantic analysis is performed. Specifically, based on the corresponding relationship between the fault keyword and the fault category, the sentence in the row where the fault information is located is analyzed and extracted. The fault category corresponding to the target fault keyword, such as PSU, temp, etc., locks the target fault category.

Step 203: Store target fault keywords and target fault categories as fault information.

In the embodiment of the present invention, by matching the preset fault keywords in the monitoring information, the target fault keyword and the position of the target fault keyword in the monitoring information are determined, and the line where the target fault keyword is located is sentence parsed to determine Target fault category, store target fault keywords and target fault categories as fault information, achieve accurate fault identification and fault storage, improve fault identification accuracy, and facilitate the next step of fault diagnosis.

Further, referring to Figure 3, a flow chart of step 103 of the fault diagnosis method provided in Figure 1 is shown. This method is basically the same as the fault diagnosis method provided by the first embodiment of the present invention. Step 103 may include:

Step 301: Match the target fault keywords of the fault information in the preset fault database to obtain the matching results.

In the embodiment of the present invention, after the test terminal identifies the fault and stores the fault information, it matches the target fault keywords of the fault information in the preset fault database to obtain the matching result. The preset fault database may include the CPU and the host computer. Specification book of the chip, so that the target fault keyword can be matched based on the specification book, the matching result can be obtained, and the current fault can be determined to be retrieved in the preset fault database to facilitate further fault diagnosis.

Step 302: If the matching result is that the target fault keyword is successfully matched, multiple fault categories matching the target fault keyword are determined.

It should be noted that the target fault keyword can find multiple fault categories in the preset fault database. Therefore, first determine the multiple fault categories corresponding to the target fault keyword, and then determine the required fault categories from the multiple fault categories. The target fault category avoids the problem of traversing the diagnostic solutions of all fault categories and wasting processing time, further saving resources consumed by data processing.

Step 303: Prioritize multiple fault categories according to their relevance to the target fault keyword, and determine at least one target fault category.

Among them, the target fault category is a fault category whose priority satisfies the preset conditions.

Specifically, a preset semantic correlation algorithm is used to calculate the correlation between multiple fault categories and target fault keywords. This embodiment does not limit the specific algorithm for generating correlation, and it can be any algorithm that can obtain the fault category and target. The algorithm for correlation of fault keywords will not be described again here.

It should be noted that in order to ensure the accuracy of fault diagnosis and avoid errors in fault category judgment that delay fault diagnosis, the test end prioritizes multiple fault categories according to their relevance to the target fault keyword, and determines at least one target fault category. That is, multiple target fault categories that meet the conditions are determined to improve the fault tolerance rate of fault diagnosis.

Step 304: According to at least one target fault category, call the diagnostic solution corresponding to the target fault category in the preset fault database.

Step 305: Display the diagnosis plan on the fault diagnosis display page of the second interface.

Specifically, the test end is connected to the server under test and the intranet respectively. Step 304 calls the diagnostic solution corresponding to the target fault category in the preset fault database according to at least one target fault category, including:

First, if at least one of the target fault categories is determined, call the preset fault database through the intranet;

Secondly, the fault diagnosis scheme corresponding to the target fault category is extracted from the preset fault database.

Specifically, step 305 displays the diagnosis solution after the fault diagnosis display page of the second interface, and also includes:

Store the corresponding relationship between the target fault keyword and at least one target fault category whose priority satisfies the preset condition in the preset fault database;

The calling path of the diagnostic plan is stored, where the calling path is the connection path between the test terminal and the preset fault database, so that developers can check the diagnostic plan.

It should be noted that, with reference to Figure 6, which is the second schematic diagram of the test end of a fault diagnosis method according to the embodiment of the present invention, the second interface includes a fault diagnosis display page, and the second interface also includes a "data storage" button, a "database" " button and "Fault Diagnosis" button, "Data Storage" is used to store the specifications of key chips of the server host, CPU specifications, CPU PCIE related error information comparison table, CPU startup error comparison table, high-speed link loss table, sensor list and other development and design materials, etc. The "Database" button is used to establish a connection with the fault database in the Intranet server through the intranet. The "Fault Diagnosis" button is used to access the fault database after establishing the connection to achieve retrieval and extraction of information in the fault database.

This embodiment analyzes and processes the monitoring information to accurately lock the fault keywords and fault categories of the system test fault, and then uses the fault keywords and fault categories to directly determine the effective diagnosis solution corresponding to the fault in the preset fault database, which can diagnose the fault. Faults tested by the test server system are automatically saved, analyzed and solution suggestions are given. Finally, the diagnostic solution is displayed on the second interface for developers to solve test faults based on the diagnostic solution. This realizes intelligent fault diagnosis and effectively saves developers time. Manual search logs and fault diagnosis time improve the efficiency of system fault diagnosis, greatly shorten the development and testing cycle of new products, and further improve product development efficiency.

The second embodiment of the present invention relates to a fault diagnosis method, which is basically the same as the fault diagnosis method provided by the first embodiment of the present invention. The difference is that, with reference to Figure 4, a fault diagnosis method provided by the embodiment of the present invention is shown. The second step flow chart of the diagnostic method includes:

Step 104: When the server under test performs system testing, receive the system test status reported by the server under test.

In the embodiment of the present invention, when the server under test performs system testing, the host at the test end can receive the system test status reported by the server under test. The server host is the server under test. The host at the test end and the server host communicate through the serial port and network port. Connection, another network card of the test end host is connected to the intranet, the test end monitor is used to display test information and analysis results, the serial port between the server host and the test end host is used for serial communication, and the server host reports printing information.

Step 105: Display the system test status on the information printing page of the first interface.

Step 106: If a fault alarm of the tested server appears on the information printing page, a fault alarm indication is issued through the first interface.

For example, when the system test is in progress, the first interface will monitor the information on the information print page in real time. When the system test is normal, the system indicator light will turn green; when a system test failure is detected, the system indicator light will turn red. That is, if the information print page When a fault alarm occurs on the server under test, a fault alarm indication is issued through the first interface, so that developers can see the fault in the system test in time and perform fault diagnosis.

It should be noted that this embodiment does not limit the specific execution positions of steps 104 to 106. In this embodiment, for ease of understanding, an example is provided in which steps 104 to 106 are executed before step 101.

Step 101: In response to the first interface detecting the indication signal sent by the system failure, switch to the second interface to obtain the monitoring information of the first interface.

Step 102: Analyze and process the monitoring information to determine fault information, where the fault information includes target fault keywords and target fault categories.

Step 103: Based on the target fault keyword and target fault category of the fault information, determine the fault corresponding diagnosis plan in the preset fault database, and display the diagnosis plan on the second interface.

It should be noted that the above steps 101-103 are discussed with reference to the foregoing and will not be repeated here.

Compared with the existing technology, the embodiment of the present invention receives the system test status reported by the server under test when the server under test performs system testing, and displays the system test status on the information printing page of the first interface. If the information When a fault alarm of the tested server appears on the printed page, a fault alarm indication is issued through the first interface, which can promptly notify developers of test faults, improve the efficiency of system fault diagnosis, and further improve product development efficiency.

Referring to Figure 7, there is shown a schematic structural diagram of a fault diagnosis device provided by an embodiment of the present invention, which is applied to a test terminal. The test terminal is connected to the server under test. The test terminal includes a first interface and a second interface. The first interface and the second interface are switched and displayed. The device may include:

Obtain monitoring information module 401, configured to switch to the second interface in response to an indication signal sent by a system failure detected on the first interface, and obtain monitoring information of the first interface;

The fault information determination module 402 is used to analyze and process the monitoring information and determine fault information, where the fault information includes target fault keywords and target fault categories;

The diagnostic solution determining module 403 is configured to determine a diagnostic solution corresponding to the fault in the preset fault database according to the target fault keyword and the target fault category of the fault information, and display the diagnostic solution on the second interface.

Further, the fault information determining module 402 includes:

The first determination sub-module is used to match the preset fault keywords in the monitoring information, and determine the target fault keyword and the position of the target fault keyword in the monitoring information;

The second determination sub-module is used to perform statement analysis on the row where the target fault keyword is located, and determine the target fault category;

The first storage submodule is used to store the target fault keyword and the target fault category as fault information.

Further, the determining diagnostic solution module 403 includes:

The keyword matching submodule is used to match the target fault keywords of the fault information in the preset fault database to obtain the matching results;

The third determination submodule is used to determine multiple fault categories matched by the target fault keyword if the matching result is a successful match of the target fault keyword;

The fourth determination sub-module is used to prioritize multiple fault categories according to their relevance to the target fault keyword and determine at least one target fault category; wherein the target fault category is one whose priority satisfies the predetermined Fault category determined by assuming conditions;

Calling a submodule, configured to call a diagnostic solution corresponding to the target fault category in the preset fault database according to at least one of the target fault categories;

A display submodule is used to display the diagnosis solution on the fault diagnosis display page of the second interface.

Further, the test terminal is connected to the server under test and the intranet respectively, and the calling sub-module includes:

A calling unit, configured to call the preset fault database through the intranet if at least one of the target fault categories is determined;

An extraction unit is configured to extract a fault diagnosis solution corresponding to the target fault category from the preset fault database.

Further, the determining diagnostic solution module 403 also includes:

The third storage submodule is used to store the corresponding relationship between the target fault keyword and at least one target fault category whose priority satisfies the preset condition to the preset fault database;

The fourth storage sub-module is used to store the calling path of the diagnosis plan, where the calling path is the connection path between the test terminal and the preset fault database, so that developers can check the diagnosis plan.

Further, the device also includes:

An information receiving module, configured to receive the system test status reported by the server under test when the server under test performs system testing;

A display information module, configured to display the system test status on the information print page of the first interface;

A fault alarm module is configured to issue a fault alarm indication through the first interface if a fault alarm of the tested server appears on the information printing page.

In a fault diagnosis device provided by an embodiment of the present invention, the test terminal switches to the second interface in response to the indication signal sent by the system fault detected by the first interface, obtains the monitoring information of the first interface, and analyzes the monitoring information. Determine the fault information, determine the corresponding fault diagnosis plan in the preset fault database according to the target fault keyword and target fault category of the fault information, and display the diagnosis plan on the second interface. The embodiment of the present invention uses multiple display interfaces on the test end to monitor the server under test in real time. After the first interface monitors the indication signal issued by the system failure, it switches to the second interface for fault diagnosis. By analyzing and processing the monitoring information, it can accurately lock The fault keywords and fault categories of system test faults are used, and then the fault keywords and fault categories are used to directly determine the effective diagnosis solution corresponding to the fault in the preset fault database, which can automatically save, analyze and analyze the faults tested by the server system under test. Provide solution suggestions, and finally display the diagnostic solution on the second interface for developers to solve test faults based on the diagnostic solution, realizing intelligent fault diagnosis, effectively saving developers manual search logs and fault diagnosis time, and improving system fault diagnosis The efficiency greatly shortens the development and testing cycle of new products and further improves product development efficiency.

Referring to Figure 8, a schematic structural diagram of a fault diagnosis system provided by an embodiment of the present invention is shown. The system may include a test terminal, a server under test and an intranet. The test terminal is connected to the server under test and the intranet respectively. Network serial port connection, the test terminal includes a first interface and a second interface, the first interface and the second interface are switched for display;

The test terminal is configured to switch to the second interface in response to an indication signal from a system failure detected by the first interface, obtain the monitoring information of the first interface, analyze the monitoring information, and determine Fault information: determine the fault corresponding diagnosis scheme in the preset fault database according to the target fault keyword and target fault category of the fault information, and display the diagnosis scheme on the second interface;

The server under test is configured to report system test status to the first interface of the test terminal when performing system testing;

The intranet is used to establish a connection between the preset fault database and the test terminal, and to call the diagnostic solution corresponding to the target fault category in the preset fault database through the intranet.

The specific implementation method of the fault diagnosis system provided by this embodiment can be as described in the fault diagnosis method provided by the above embodiment, and will not be described again here.

An embodiment of the present invention also provides an electronic device, as shown in Figure 9, including a processor 501, a communication interface 502, a memory 503, and a communication bus 504. The processor 501, the communication interface 502, and the memory 503 communicate through the communication bus 504. complete mutual communication,

Memory 503, used to store computer programs;

The processor 501 is used to execute the program stored on the memory 503 to implement the following steps:

In response to the first interface detecting an indication signal sent by a system failure, switch to the second interface to obtain monitoring information of the first interface;

Analyze and process the monitoring information to determine fault information, where the fault information includes target fault keywords and target fault categories;

According to the target fault keyword and the target fault category of the fault information, a fault corresponding diagnosis scheme is determined in the preset fault database, and the diagnosis scheme is displayed on the second interface.

The communication bus mentioned in the above terminal may be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus. The communication bus can be divided into address bus, data bus, control bus, etc. For ease of presentation, only one thick line is used in the figure, but it does not mean that there is only one bus or one type of bus.

The communication interface is used for communication between the above terminal and other devices.

The memory may include random access memory (RAM) or non-volatile memory (non-volatile memory), such as at least one disk memory. Optionally, the memory may also be at least one storage device located far away from the aforementioned processor.

The above-mentioned processor can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (Digital Signal Processing, DSP). , Application Specific Integrated Circuit (ASIC for short), Field-Programmable Gate Array (FPGA for short) or other programmable logic devices, discrete gate or transistor logic devices, and discrete hardware components.

In yet another embodiment provided by the present invention, a computer-readable storage medium is also provided. The computer-readable storage medium stores instructions that, when run on a computer, cause the computer to execute any one of the above embodiments. Described fault diagnosis method.

In the above embodiments, it may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented using software, it may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When the computer program instructions are loaded and executed on a computer, the processes or functions described in accordance with the embodiments of the present invention are generated in whole or in part. The computer may be a general-purpose computer, a special-purpose computer, a computer network, or other programmable device. The computer instructions may be stored in or transmitted from one computer-readable storage medium to another, e.g., the computer instructions may be transferred from a website, computer, server, or data center Transmission to another website, computer, server or data center by wired (such as coaxial cable, optical fiber, digital subscriber line (DSL)) or wireless (such as infrared, wireless, microwave, etc.) means. The computer-readable storage medium may be any available medium that can be accessed by a computer or a data storage device such as a server, data center, etc. that contains one or more available media integrated. The available media may be magnetic media (eg, floppy disk, hard disk, magnetic tape), optical media (eg, DVD), or semiconductor media (eg, Solid State Disk (SSD)), etc.

It should be noted that in this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply that these entities or operations are mutually exclusive. any such actual relationship or sequence exists between them. Furthermore, the terms "comprises," "comprises," or any other variations thereof are intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus that includes a list of elements includes not only those elements, but also those not expressly listed other elements, or elements inherent to the process, method, article or equipment. Without further limitation, an element defined by the statement "comprises a..." does not exclude the presence of additional identical elements in a process, method, article, or apparatus that includes the stated element.

Each embodiment in this specification is described in a related manner. The same and similar parts between the various embodiments can be referred to each other. Each embodiment focuses on its differences from other embodiments. In particular, for the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple. For relevant details, please refer to the partial description of the method embodiment.

The above descriptions are only preferred embodiments of the present invention and are not intended to limit the scope of the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention are included in the protection scope of the present invention.

Claims (10)

1. The fault diagnosis method is characterized by being applied to a test end, wherein the test end is connected with a tested server, the test end comprises a first interface and a second interface, the first interface and the second interface are switched and displayed, and the method comprises the following steps:

responding to an indication signal sent by the first interface when the first interface monitors the system fault, switching to the second interface, and acquiring monitoring information of the first interface;

analyzing the monitoring information to determine fault information, wherein the fault information comprises a target fault keyword and a target fault category;

and determining a diagnosis scheme corresponding to the fault in a preset fault database according to the target fault keywords and the target fault categories of the fault information, and displaying the diagnosis scheme on the second interface.

2. The method of claim 1, wherein the analyzing the monitoring information to determine fault information includes:

Matching preset fault keywords in the monitoring information, and determining target fault keywords and positions of the target fault keywords in the monitoring information;

carrying out statement analysis on the row where the target fault keyword is located, and determining a target fault category;

and storing the target fault keywords and the target fault categories as fault information.

3. The method according to claim 1, wherein determining a fault corresponding diagnosis scheme in a preset fault database according to the target fault keyword and the target fault category of the fault information, and displaying the diagnosis scheme on the second interface includes:

matching the target fault keywords of the fault information in a preset fault database to obtain a matching result;

if the matching result is that the matching of the target fault keywords is successful, determining a plurality of fault categories matched with the target fault keywords;

the fault categories are prioritized according to the association degree with the target fault keywords, and at least one target fault category is determined; the target fault class is a fault class determined by the priority meeting a preset condition;

According to at least one target fault category, calling a diagnosis scheme corresponding to the target fault category in the preset fault database;

and displaying the diagnosis scheme on a fault diagnosis display page of the second interface.

4. The method according to claim 3, wherein the test end is connected to the tested server and the intranet, respectively, and the calling, in the preset fault database, a diagnosis scheme corresponding to the target fault category according to at least one target fault category includes:

if at least one target fault category is determined, invoking the preset fault database through the intranet;

and extracting a fault diagnosis scheme corresponding to the target fault category from the preset fault database.

5. The method of claim 3, wherein the presenting the diagnostic solution behind a fault diagnosis display page of the second interface further comprises:

storing the corresponding relation between the target fault keywords and at least one target fault category with the priority meeting preset conditions into the preset fault database;

and storing a calling path of the diagnosis scheme, wherein the calling path is a connection path of the test end and the preset fault database, so that a developer can review the diagnosis scheme.

6. The method of claim 1, wherein the switching to the second interface in response to the first interface monitoring the indication signal from the system failure further comprises:

receiving a system test state reported by the tested server under the condition that the tested server performs system test;

displaying the system test state on an information printing page of the first interface;

and if the information printing page has the fault alarm of the tested server, sending out a fault alarm indication through the first interface.

7. The utility model provides a fault diagnosis device which characterized in that is applied to the test end, the test end is connected with the server under test, the test end includes first interface and second interface, first interface with the display is switched to the second interface, the device includes:

the monitoring information acquisition module is used for responding to the indication signal sent by the system fault monitored by the first interface, switching to the second interface and acquiring the monitoring information of the first interface;

the fault information determining module is used for analyzing the monitoring information and determining fault information, wherein the fault information comprises a target fault keyword and a target fault category;

And the diagnosis scheme determining module is used for determining a diagnosis scheme corresponding to the fault in a preset fault database according to the target fault keyword and the target fault category of the fault information, and displaying the diagnosis scheme on the second interface.

8. The fault diagnosis system is characterized by comprising a test end, a tested server and an intranet, wherein the test end is respectively connected with the tested server and the intranet, the test end comprises a first interface and a second interface, and the first interface and the second interface are switched and displayed;

the test terminal is used for responding to an indication signal sent by the system fault detected by the first interface, switching to the second interface, acquiring monitoring information of the first interface, analyzing the monitoring information, determining fault information, determining a fault corresponding diagnosis scheme in a preset fault database according to a target fault keyword and a target fault category of the fault information, and displaying the diagnosis scheme on the second interface;

the tested server is used for reporting a system test state to the first interface of the test end under the condition of performing system test;

The intranet is used for establishing connection between the preset fault database and the testing end and is used for calling a diagnosis scheme corresponding to the target fault category in the preset fault database through the intranet.

9. An electronic device, comprising:

a processor;

a memory for storing processor-executable instructions;

wherein the processor is configured to execute the instructions to implement the fault diagnosis method of any one of claims 1 to 6.

10. A readable storage medium, characterized in that the readable storage medium has stored thereon a computer program which, when executed by a processor, implements the fault diagnosis method according to any one of claims 1 to 6.