CN117114481A - Service handling method and device, storage medium and electronic equipment - Google Patents

Service handling method and device, storage medium and electronic equipment Download PDF

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Publication number
CN117114481A
CN117114481A CN202311080416.4A CN202311080416A CN117114481A CN 117114481 A CN117114481 A CN 117114481A CN 202311080416 A CN202311080416 A CN 202311080416A CN 117114481 A CN117114481 A CN 117114481A
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CN
China
Prior art keywords
service
business
node
scene
service node
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202311080416.4A
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Chinese (zh)
Inventor
申亚坤
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Bank of China Ltd
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Bank of China Ltd
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Priority to CN202311080416.4A priority Critical patent/CN117114481A/en
Publication of CN117114481A publication Critical patent/CN117114481A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
    • G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance

Abstract

The application provides a business handling method, a device, a storage medium and electronic equipment, which can be applied to the financial field or other fields, and the method comprises the following steps: when receiving a business handling request of a user, determining a business service scene corresponding to the business handling request; determining service capacity scores of preset service nodes in the business service scene; selecting a target service node from the service nodes according to service capacity scores of the service nodes in the business service scene; and applying the target service node to transact the business of the business service scene for the user. By applying the method provided by the embodiment of the application, the business handling efficiency can be improved.

Description

Service handling method and device, storage medium and electronic equipment
Technical Field
The present application relates to the field of data processing technologies, and in particular, to a service handling method, a device, a storage medium, and an electronic apparatus.
Background
At present, a plurality of nodes for providing business services for users are usually arranged in banking sites, when the users have business handling requirements, the users select the nodes to handle the businesses, however, different nodes have different handling capacities on different businesses, and the users select the nodes to handle the businesses by themselves, so that the situation of low business handling efficiency is easy to occur.
Disclosure of Invention
The application aims to provide a service handling method, a device, a storage medium and electronic equipment, which can improve service handling efficiency. The specific scheme is as follows:
a business transaction method, comprising:
when receiving a business handling request of a user, determining a business service scene corresponding to the business handling request;
determining service capacity scores of preset service nodes in the business service scene;
selecting a target service node from the service nodes according to service capacity scores of the service nodes in the business service scene;
and applying the target service node to transact the business of the business service scene for the user.
In the above method, optionally, after the applying the service resource of the business service scenario provided by the target service node for the user, the method further includes:
and when the fault of the target service node is detected, an alternative service node is applied to transact the service of the service scene for the user, wherein the alternative service node is a node except the target service node in the service nodes.
In the above method, optionally, the application candidate service node handles the service of the service scene for the user, including:
acquiring service data generated by the target service node for the user to transact the service of the service scene;
and sending the service data to an alternative service node, so that the alternative service node performs context recovery based on the service data to realize that the alternative service node is applied to transact the service of the service scene of the service for the user.
In the above method, optionally, the selecting a target service node from the service nodes according to service capability scores of the service nodes in the business service scenario includes:
determining the business progress of each service node in the business service scene;
according to the business progress of each service node in the business service scene, determining an idle service node in an idle state in each service node;
determining the node with the highest service capacity score in the business service scene in each idle service node;
and taking the node with the highest service capability score as a target service node.
In the above method, optionally, after the applying the target service node handles the service of the service scene for the user, the method further includes:
determining service handling time of the target service node and service scoring of the user to the target service node under the condition that the target service node is detected to successfully handle the service of the service scene of the service;
and updating the service capability score of the target service node according to the service handling time length and the service score.
A business transaction apparatus comprising:
the first determining unit is used for determining a business service scene corresponding to a business handling request when the business handling request of a user is received;
a second determining unit, configured to determine a service capability score of each preset service node in the service scenario;
the selecting unit is used for selecting a target service node from the service nodes according to the service capacity scores of the service nodes in the business service scene;
and the execution unit is used for applying the target service node to transact the business of the business service scene for the user.
The above device, optionally, further comprises:
and the detection unit is used for applying an alternative service node to transact the service of the service scene for the user when the target service node is detected to be faulty, wherein the alternative service node is a node except the target service node in the service nodes.
The above device, optionally, the detecting unit includes:
an obtaining subunit, configured to obtain service data generated by the target service node for the user to transact the service of the service scenario;
and the sending unit is used for sending the service data to an alternative service node so that the alternative service node performs context recovery based on the service data to realize that the alternative service node is applied to transact the service of the service scene of the service for the user.
A storage medium comprising stored instructions that, when executed, control a device on which the storage medium resides to perform a business transaction method as described above.
An electronic device comprising a memory, and one or more instructions, wherein the one or more instructions are stored in the memory and configured to perform a business transaction method as described above by one or more processors.
Compared with the prior art, the application has the following advantages:
the application provides a business handling method, a device, a storage medium and electronic equipment, wherein when a business handling request of a user is received, a business service scene corresponding to the business handling request can be determined; determining service capacity scores of preset service nodes in the business service scene; selecting a target service node from the service nodes according to service capacity scores of the service nodes in the business service scene; and applying the target service node to transact the business of the business service scene for the user. The business handling efficiency can be effectively improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present application, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.
FIG. 1 is a flow chart of a business handling method provided by the application;
FIG. 2 is a flow chart of a method of another business transaction method according to the present application;
FIG. 3 is a flow chart of a process for transacting business for a user using an alternative service node in accordance with the present application;
fig. 4 is a schematic structural diagram of a service handling device according to the present application;
fig. 5 is a schematic structural diagram of an electronic device according to the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
In the present disclosure, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
At present, a plurality of nodes for providing business services for users are usually arranged in banking sites, when the users have business handling requirements, the users select the nodes to handle the businesses, however, different nodes have different handling capacities on different businesses, and the users select the nodes to handle the businesses by themselves, so that the situation of low business handling efficiency is easy to occur.
Based on this, the embodiment of the application provides a business handling method, which can be applied to electronic equipment, and a method flow chart of the method is shown in fig. 1, and specifically includes:
s101: when receiving a business handling request of a user, determining a business service scene corresponding to the business handling request.
In this embodiment, a service selection page may be displayed on the display module, where the service selection page includes service controls corresponding to each of the multiple service scenarios, and the service controls are used to be triggered to generate a service handling request corresponding to the service scenario, that is, the service handling request is generated by triggering, by the user, a service control corresponding to the service scenario required by the user on the service selection page.
Alternatively, the business service scenario may be various business scenarios of a bank, for example, a loan service scenario, a transfer service scenario, a transaction service scenario, and the like.
S102: and determining the service capacity scores of the preset service nodes in the business service scene.
In this embodiment, each service node may be a node having a service capability of the business service scenario.
In this embodiment, the service capability score may be used to characterize the strength of the service capability of the service node, where the service capability score may be determined according to the duration that the service node handles the historical service in the service scenario and the evaluation information of the user for the service node.
Alternatively, a node having the service capability of the service scenario in the preset node set may be first used as a service node, and then the service capability score of each service node in the service scenario may be determined.
In some embodiments, the preset configuration file may be queried to determine the service capability score of each service node in the business service scenario.
S103: and selecting a target service node from the service nodes according to the service capacity scores of the service nodes in the business service scene.
In this embodiment, the service nodes may be ranked according to service capability scores of the service nodes in the service scenario, and the target service node may be selected from the service nodes according to the ranking of the service nodes.
Alternatively, the service nodes may be ranked in order of from a higher service capability score to a lower service capability score, or the service nodes may be ranked in order of from a lower service capability score to a higher service capability score. The specific ordering mode can be set by a technician according to actual requirements.
S104: and applying the target service node to transact the business of the business service scene for the user.
In this embodiment, a service handling request may be sent to a target service node, so that the target service node responds to the service handling request, so as to implement that the target service node handles the service of the service scene for the user.
By applying the method provided by the embodiment of the application, when the business handling request of the user is received, the business service scene corresponding to the business handling request is determined; determining service capacity scores of preset service nodes in the business service scene; selecting a target service node from the service nodes according to service capacity scores of the service nodes in the business service scene; and applying the target service node to transact the business of the business service scene for the user. The business handling efficiency can be effectively improved.
In an embodiment of the present application, optionally, after the applying the target service node in S104 provides the service resource of the business service scenario for the user, as shown in fig. 2, the method further includes the following steps:
s105: and when the fault of the target service node is detected, an alternative service node is applied to transact the service of the service scene for the user, wherein the alternative service node is a node except the target service node in the service nodes.
In this embodiment, when a software failure or a hardware failure of the target service node is detected, an alternative service node may be selected, and the alternative service node is applied to transact the service of the service scene for the user, so that the service transacting can be effectively ensured, and the user experience is improved.
Optionally, the candidate service node is a node which is in an idle state and has the highest service capability score among the service nodes except the target service node.
In an embodiment of the present application, based on the implementation process, optionally, the process of handling the service of the service scenario for the user by the application candidate service node, as shown in fig. 3, includes:
s301: and acquiring service data generated by the target service node for the user to transact the service of the service scene.
In this embodiment, in the process that the target service node handles the service of the service scenario, service data generated by the target service node handling the service may be obtained in real time, so as to backup the obtained data, after the target service node fails, it is detected whether the service data may be directly obtained through the target service node, if yes, the service data may be obtained through the target service node, otherwise, the service data may be obtained from the backup.
S302: and sending the service data to an alternative service node, so that the alternative service node performs context recovery based on the service data to realize that the alternative service node is applied to transact the service of the service scene of the service for the user.
In the embodiment, the context recovery can be performed on the service data, so that the business handling progress is recovered, resource waste caused by re-handling of the business is avoided, the user time is effectively saved, and the user experience is improved.
In an embodiment of the present application, based on the implementation process, optionally, selecting a target service node from the service nodes according to service capability scores of the service nodes in the business service scenario includes:
determining the business progress of each service node in the business service scene;
according to the business progress of each service node in the business service scene, determining an idle service node in an idle state in each service node;
determining the node with the highest service capacity score in the business service scene in each idle service node;
and taking the node with the highest service capability score as a target service node.
In this embodiment, each service node may be monitored to determine a service progress of each service node in the service scenario of the service, where the service progress may include progress information such as an idle state, a to-be-handled service, and a link reached by the service being handled.
In this embodiment, one service node may handle services in multiple different service scenarios at the same time, one service node may handle one service in one service scenario, and after one service in the service scenario ends, handle the next service in the service scenario.
In an embodiment of the present application, based on the implementation process, optionally, after the applying the target service node handles the service of the service scenario for the user, the method further includes:
determining service handling time of the target service node and service scoring of the user to the target service node under the condition that the target service node is detected to successfully handle the service of the service scene of the service;
and updating the service capability score of the target service node according to the service handling time length and the service score.
In this embodiment, the service handling duration and the service score may be calculated, so as to obtain a service capability score of the target service node in the service scenario of the service.
In some embodiments, an average transaction duration may be determined based on the transaction duration and the historical transaction durations; and determining an average business score according to the business score and the historical business score, and carrying out weighted summation on the average handling time length and the average business score to obtain a service capability score.
In some embodiments, a ratio of the business transaction duration to the historical average transaction duration may be determined, and the ratio may be multiplied by the business score to obtain a service capability score for the target service node in the business service scenario.
Corresponding to the method shown in fig. 1, the embodiment of the present application further provides a service handling device, which is used for implementing the method shown in fig. 1, where the service handling device provided in the embodiment of the present application may be applied to an electronic device, and the structural schematic diagram of the service handling device is shown in fig. 4, and specifically includes:
a first determining unit 401, configured to determine, when a service handling request of a user is received, a service scenario corresponding to the service handling request;
a second determining unit 402, configured to determine a service capability score of each preset service node in the business service scenario;
a selecting unit 403, configured to select a target service node from the service nodes according to service capability scores of the service nodes in the service scene;
and the execution unit 404 is configured to apply the target service node to transact the service of the service scene for the user.
In an embodiment of the present application, based on the above device, optionally, the method further includes:
and the detection unit is used for applying an alternative service node to transact the service of the service scene for the user when the target service node is detected to be faulty, wherein the alternative service node is a node except the target service node in the service nodes.
In an embodiment of the present application, based on the above device, optionally, the detecting unit includes:
an obtaining subunit, configured to obtain service data generated by the target service node for the user to transact the service of the service scenario;
and the sending unit is used for sending the service data to an alternative service node so that the alternative service node performs context recovery based on the service data to realize that the alternative service node is applied to transact the service of the service scene of the service for the user.
In an embodiment of the present application, based on the above apparatus, optionally, the selecting unit includes:
a first determining subunit, configured to determine a service progress of each service node in the service scenario;
the second determining subunit is used for determining an idle service node in an idle state from the service nodes according to the service progress of the service nodes in the service scene of the service;
a third determining subunit, configured to determine a node with a highest service capability score in the business service scenario among the idle service nodes;
and the execution subunit is used for taking the node with the highest service capability score as a target service node.
In an embodiment of the present application, based on the above device, optionally, the method further includes:
a third determining unit, configured to determine a service handling duration of the target service node and a service score of the user on the target service node when it is detected that the target service node successfully handles the service of the service scene for the user;
and the updating unit is used for updating the service capability score of the target service node according to the service handling time length and the service score.
The specific principle and execution process of each unit and module in the service handling device disclosed in the above embodiment of the present application are the same as those of the service handling method disclosed in the above embodiment of the present application, and may refer to corresponding parts in the service handling method provided in the above embodiment of the present application, which are not described herein again.
The embodiment of the application also provides a storage medium, which comprises stored instructions, wherein the equipment where the storage medium is located is controlled to execute the business handling method when the instructions run.
The embodiment of the present application further provides an electronic device, whose structural schematic diagram is shown in fig. 5, specifically including a memory 501, and one or more instructions 502, where the one or more instructions 502 are stored in the memory 501, and configured to be executed by the one or more processors 503, where the one or more instructions 502 perform the following operations:
when receiving a business handling request of a user, determining a business service scene corresponding to the business handling request;
determining service capacity scores of preset service nodes in the business service scene;
selecting a target service node from the service nodes according to service capacity scores of the service nodes in the business service scene;
and applying the target service node to transact the business of the business service scene for the user.
It should be noted that the business handling method, the device, the storage medium and the electronic equipment provided by the application can be used in the financial field or other fields, for example, can be used for banking business processing in the financial field, and the other fields can be fields other than the financial field, for example, can be the technical field of computers. The foregoing is merely an example, and the application fields of the service handling method, the device, the storage medium and the electronic device provided by the present application are not limited.
It should be noted that, in the present specification, each embodiment is described in a progressive manner, and each embodiment is mainly described as different from other embodiments, and identical and similar parts between the embodiments are all enough to be referred to each other. For the apparatus class embodiments, the description is relatively simple as it is substantially similar to the method embodiments, and reference is made to the description of the method embodiments for relevant points.
Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
For convenience of description, the above devices are described as being functionally divided into various units, respectively. Of course, the functions of each element may be implemented in the same piece or pieces of software and/or hardware when implementing the present application.
From the above description of embodiments, it will be apparent to those skilled in the art that the present application may be implemented in software plus a necessary general hardware platform. Based on such understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method described in the embodiments or some parts of the embodiments of the present application.
The foregoing has outlined a detailed description of a business transaction method according to the present application, and specific examples have been provided herein to illustrate the principles and embodiments of the present application, the above examples being provided only to assist in understanding the method of the present application and its core ideas; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in accordance with the ideas of the present application, the present description should not be construed as limiting the present application in view of the above.

Claims (10)

1. A method of transacting business comprising:
when receiving a business handling request of a user, determining a business service scene corresponding to the business handling request;
determining service capacity scores of preset service nodes in the business service scene;
selecting a target service node from the service nodes according to service capacity scores of the service nodes in the business service scene;
and applying the target service node to transact the business of the business service scene for the user.
2. The method of claim 1, wherein the applying the service resources of the business service scenario to the user by the target service node further comprises:
and when the fault of the target service node is detected, an alternative service node is applied to transact the service of the service scene for the user, wherein the alternative service node is a node except the target service node in the service nodes.
3. The method of claim 2, wherein the application alternative service node transacts business of the business service scenario for the user, comprising:
acquiring service data generated by the target service node for the user to transact the service of the service scene;
and sending the service data to an alternative service node, so that the alternative service node performs context recovery based on the service data to realize that the alternative service node is applied to transact the service of the service scene of the service for the user.
4. The method of claim 1, wherein selecting a target service node from the service nodes according to service capability scores of the service nodes in the business service scenario comprises:
determining the business progress of each service node in the business service scene;
according to the business progress of each service node in the business service scene, determining an idle service node in an idle state in each service node;
determining the node with the highest service capacity score in the business service scene in each idle service node;
and taking the node with the highest service capability score as a target service node.
5. The method of claim 1, wherein the applying the target service node handles the business of the business service scenario for the user further comprises:
determining service handling time of the target service node and service scoring of the user to the target service node under the condition that the target service node is detected to successfully handle the service of the service scene of the service;
and updating the service capability score of the target service node according to the service handling time length and the service score.
6. A business transaction apparatus, comprising:
the first determining unit is used for determining a business service scene corresponding to a business handling request when the business handling request of a user is received;
a second determining unit, configured to determine a service capability score of each preset service node in the service scenario;
the selecting unit is used for selecting a target service node from the service nodes according to the service capacity scores of the service nodes in the business service scene;
and the execution unit is used for applying the target service node to transact the business of the business service scene for the user.
7. The apparatus as recited in claim 6, further comprising:
and the detection unit is used for applying an alternative service node to transact the service of the service scene for the user when the target service node is detected to be faulty, wherein the alternative service node is a node except the target service node in the service nodes.
8. The apparatus of claim 7, wherein the detection unit comprises:
an obtaining subunit, configured to obtain service data generated by the target service node for the user to transact the service of the service scenario;
and the sending unit is used for sending the service data to an alternative service node so that the alternative service node performs context recovery based on the service data to realize that the alternative service node is applied to transact the service of the service scene of the service for the user.
9. A storage medium comprising stored instructions that, when executed, control a device in which the storage medium resides to perform the business transaction method of any one of claims 1-5.
10. An electronic device comprising a memory and one or more instructions, wherein the one or more instructions are stored in the memory and configured to perform a business transaction method as recited in any of claims 1-5 by one or more processors.
CN202311080416.4A 2023-08-25 2023-08-25 Service handling method and device, storage medium and electronic equipment Pending CN117114481A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202311080416.4A CN117114481A (en) 2023-08-25 2023-08-25 Service handling method and device, storage medium and electronic equipment

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202311080416.4A CN117114481A (en) 2023-08-25 2023-08-25 Service handling method and device, storage medium and electronic equipment

Publications (1)

Publication Number Publication Date
CN117114481A true CN117114481A (en) 2023-11-24

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Family Applications (1)

Application Number Title Priority Date Filing Date
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