CN116976804A

CN116976804A - Application processing method and device based on voice

Info

Publication number: CN116976804A
Application number: CN202310771983.8A
Authority: CN
Inventors: 陈长江
Original assignee: Alipay Hangzhou Information Technology Co Ltd
Current assignee: Alipay Hangzhou Information Technology Co Ltd
Priority date: 2023-06-27
Filing date: 2023-06-27
Publication date: 2023-10-31

Abstract

The embodiment of the specification provides a method and a device for processing a voice-based application, wherein the method for processing the voice-based application comprises the following steps: and carrying out voice recognition on voice information of the resource application sent by the user terminal, determining a resource application event according to a voice recognition result, judging whether a credential image matched with the resource application event exists in the image library, if so, writing application information containing the credential image into a resource application template of the participating project to obtain the resource application information, and sending the resource application information to the user terminal so as to confirm and invoke an application interface according to the application of the user to carry out resource application.

Description

Application processing method and device based on voice

Technical Field

The present document relates to the field of data processing technologies, and in particular, to a method and an apparatus for processing a voice-based application.

Background

In recent years, with the development of insurance, the purchase amount of the insurance keeps increasing trend, because the insurance is guaranteed by the purchase contracts of users and sellers during the purchase period, if the users meet the pay requirements of the contracts in the effective period of the purchase contracts, the sellers need to fulfill the pay obligations according to the purchase contracts, and when the users apply for the premium, the users need to submit a lot of paper materials on line, and after a complex process, different pay processing rules of the sellers need to be known first for different insurance product types and then claim, so how to improve the pay efficiency of the insurance, improve the user experience and become the focus of the insurance provider.

Disclosure of Invention

One or more embodiments of the present disclosure provide a method for processing a voice-based application, including: and acquiring voice information of resource application of the user, which is sent by the user terminal. And carrying out voice recognition on the voice information, and determining a resource application event according to a voice recognition result. Judging whether a credential image matched with the resource application event exists in an image library; and uploading the credential image to the image library from the user terminal after opening the image access right. If so, writing the application information containing the voucher image into a resource application template of the participation item corresponding to the resource application event to obtain the resource application information. And sending the resource application information to the user terminal so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

One or more embodiments of the present specification provide another method for processing a voice-based application, including: and acquiring voice information of the user for resource application. And sending the voice information to a server to identify the voice information and determining the resource application event of the participated item according to the identification result. Receiving and displaying resource application information sent by the server, and submitting application confirmation to the server so as to call an application interface to apply for the resource based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

One or more embodiments of the present specification provide a speech-based application processing apparatus, including: the voice information acquisition module is configured to acquire voice information of resource application of a user sent by the user terminal. And the voice recognition module is configured to perform voice recognition on the voice information and determine a resource application event according to a voice recognition result. The judging module is configured to judge whether a credential image matched with the resource application event exists in the image library; and uploading the credential image to the image library from the user terminal after opening the image access right. And if the application information exists, operating an application information writing module, wherein the application information writing module is configured to write application information containing the certificate image into a resource application template of the participation item corresponding to the resource application event to obtain resource application information. And the resource application information sending module is configured to send the resource application information to the user terminal so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

One or more embodiments of the present specification provide another speech-based application processing device, including: the voice information acquisition module is configured to acquire voice information of resource application by a user. And the voice information sending module is configured to send the voice information to a server so as to identify the voice information and determine a resource application event of the participated project according to the identification result. The resource application information receiving module is configured to receive and display resource application information sent by the server, and submit application confirmation to the server so as to invoke an application interface to conduct the resource application based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

One or more embodiments of the present specification provide a speech-based application processing device, including: a processor; and a memory configured to store computer-executable instructions that, when executed, cause the processor to: and acquiring voice information of resource application of the user, which is sent by the user terminal. And carrying out voice recognition on the voice information, and determining a resource application event according to a voice recognition result. Judging whether a credential image matched with the resource application event exists in an image library; and uploading the credential image to the image library from the user terminal after opening the image access right. If so, writing the application information containing the voucher image into a resource application template of the participation item corresponding to the resource application event to obtain the resource application information. And sending the resource application information to the user terminal so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

One or more embodiments of the present specification provide another speech-based application processing device, including: a processor; and a memory configured to store computer-executable instructions that, when executed, cause the processor to: and acquiring voice information of the user for resource application. And sending the voice information to a server to identify the voice information and determining the resource application event of the participated item according to the identification result. Receiving and displaying resource application information sent by the server, and submitting application confirmation to the server so as to call an application interface to apply for the resource based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

One or more embodiments of the present specification provide a storage medium storing computer-executable instructions that, when executed by a processor, implement the following: and acquiring voice information of resource application of the user, which is sent by the user terminal. And carrying out voice recognition on the voice information, and determining a resource application event according to a voice recognition result. Judging whether a credential image matched with the resource application event exists in an image library; and uploading the credential image to the image library from the user terminal after opening the image access right. If so, writing the application information containing the voucher image into a resource application template of the participation item corresponding to the resource application event to obtain the resource application information. And sending the resource application information to the user terminal so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

One or more embodiments of the present specification provide another storage medium storing computer-executable instructions that, when executed by a processor, implement the following: and acquiring voice information of the user for resource application. And sending the voice information to a server to identify the voice information and determining the resource application event of the participated item according to the identification result. Receiving and displaying resource application information sent by the server, and submitting application confirmation to the server so as to call an application interface to apply for the resource based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

Drawings

For a clearer description of one or more embodiments of the present description or of the solutions of the prior art, the following brief description of the drawings is given, it being obvious that the drawings in the following description are only some embodiments described in the present description, and that other drawings may be obtained according to these drawings without inventive effort for a person of ordinary skill in the art;

FIG. 1 is a schematic diagram of an implementation environment of a speech-based application processing method according to one or more embodiments of the present disclosure;

FIG. 2 is a process flow diagram of a method for processing a voice-based application in accordance with one or more embodiments of the present disclosure;

FIG. 3 is a flow diagram of a method for processing a voice-based application for a resource application scenario for a medical care item according to one or more embodiments of the present disclosure;

FIG. 4 is a process flow diagram of a method for processing a voice-based application for a resource application scenario for a maintenance health care project in accordance with one or more embodiments of the present disclosure;

FIG. 5 is a process flow diagram of another speech-based application processing method provided by one or more embodiments of the present disclosure;

FIG. 6 is a schematic diagram of an embodiment of a speech-based application processing device according to one or more embodiments of the present disclosure;

FIG. 7 is a schematic diagram of another embodiment of a speech-based application processing device provided in one or more embodiments of the present disclosure;

fig. 8 is a schematic structural diagram of a speech-based application processing device according to one or more embodiments of the present disclosure.

Fig. 9 is a schematic structural diagram of another speech-based application processing device according to one or more embodiments of the present disclosure.

Detailed Description

In order to make the technical solution in one or more embodiments of the present specification better understood by a user in the art, the technical solution in one or more embodiments of the present specification will be clearly and completely described below with reference to the accompanying drawings in one or more embodiments of the present specification, and it is apparent that the described embodiments are only some embodiments of the present specification, but not all embodiments. All other embodiments, which can be made by a user of ordinary skill in the art without undue effort based on one or more embodiments of the present disclosure, are intended to be within the scope of the present disclosure.

The speech-based application processing method provided in one or more embodiments of the present disclosure may be applied to an implementation environment of speech-based resource application, and referring to fig. 1, the implementation environment includes at least a server 101 and a user terminal 102.

The server 101 may be a server, or a server cluster formed by a plurality of servers, or one or more cloud servers in a cloud computing platform, which are configured to provide resource application information for a user and assist the user in applying for resources.

The user terminal 102 may be a mobile phone, a personal computer, a tablet computer, an electronic book reader, a VR (Virtual Reality technology) -based device for information interaction, a vehicle-mounted terminal, an IoT device, a wearable intelligent device, a laptop portable computer, a desktop computer, etc., and the user terminal 102 may be configured as a client for resource application, where a specific form of the client may be an application program, a sub-program in the application program, a service module in the application program, or a web page program.

The user terminal 102 is configured with an image storage component, a voice acquisition component, a voice broadcasting component and a display component; the image storage component is used for storing credential images shot by a user, the voice acquisition component is used for acquiring voice information of the user for resource application aiming at a participation project, the voice broadcasting component is used for broadcasting intelligent voice sent by the server, and the display component is used for displaying the resource application information.

In this implementation environment, in the process of providing resource application information for a user, the server 101 obtains the voice information of the user applying for the resource for the participating item, which is sent by the user terminal 102, performs voice recognition on the voice information, determines a resource application event of the participating item according to the voice recognition result, writes the application information containing the credential image into a resource application template of the participating item in the case that the credential image matched with the resource application event exists in the image library, obtains the resource application information, and sends the resource application information to the user terminal 102 to invoke an application interface for resource application after the user performs application confirmation.

One or more embodiments of a method for processing a voice-based application provided in the present specification are as follows:

referring to fig. 2, the method for processing a voice-based application provided in the present embodiment specifically includes steps S202 to S210.

Step S202, obtaining voice information of a user for resource application, wherein the voice information is sent by a user terminal.

In practical application, the user becomes the guarantee object of the insurance item through the way of signing a contract with the provider of the insurance item, after that, in the guarantee period of the insurance item, the user can apply for compensation expenditure resources to the provider of the insurance item based on the contract, and particularly in the process of applying for resources, the user needs to prepare various types of application data, the provider of the insurance item checks the application data provided by the user, and whether the user meets the resource compensation requirement of the insurance item is judged through the checking result, and if the application data provided by the user meets the resource compensation requirement of the insurance item, the user can be subjected to resource compensation based on the contract. In this embodiment, in the process of providing the resource application by the user, the resource application may be performed by sending the voice information.

The application processing method based on voice provided by the embodiment can be applied to a server, and when the application processing method is implemented, the server is matched with a user terminal, after voice information of a user for resource application is obtained through the user terminal, the voice information is uploaded to the server, and the server obtains the voice information sent by the user terminal. Optionally, by accessing a subroutine of an application program in the user terminal, collecting voice information of the user for resource application; the subroutine may be a subroutine of the provisioning service.

For example, a user submits a voice message "please help me initiate a report of medical treatment in x years, x months and x days" by accessing a subroutine of an application program in the user terminal, and after the user terminal obtains the voice message, the voice message is sent to a server, and the server obtains the voice message.

Step S204, the voice information is subjected to voice recognition, and a resource application event is determined according to the voice recognition result.

The resource application event refers to an event which is participated by a user and can be used for applying for resources of insurance projects. For example, a user seeking medical event can apply for resources for a medical insurance item, and a vehicle crash event can apply for resources for a vehicle insurance item.

In particular, in order to improve efficiency and accuracy of voice recognition in the voice recognition process of voice information, automatic voice recognition technology ASR (Automatic Speech Recognition) may be used to recognize voice information, obtain a voice recognition text, and determine a resource application event of a participating item according to a time feature in the voice recognition text and a preset keyword.

The voice information is identified by utilizing a voice identification algorithm to obtain a voice identification text, and whether the voice identification text contains time characteristics and preset keywords or not is judged;

if yes, determining the resource application event according to the time feature and the preset keyword.

Wherein the temporal characteristics include at least one of: year, month, day, time period, date range.

For example, the voice information of the user for resource application aiming at personal risk sent by the user terminal is obtained, the voice information can be "help me initiate a report of medical treatment of x years, x months and x days to a hospital", the voice recognition algorithm is used for carrying out voice recognition on the voice information to obtain a voice recognition text, wherein the time characteristic is "x years, x months and x days", the preset keyword is "medical treatment", and then the resource application event is: medical event of x years, x months and x days; or, the voice information can also be "help me initiate x-day before going to hospital to visit medical advice", the voice recognition algorithm is utilized to perform voice recognition on the voice information to obtain a voice recognition text, wherein the time characteristic is "x-day before", the preset keyword is "visit medical", and then the resource application event is: medical event x days ago.

In this embodiment, when more than one insurance item is participated in by the user, after the server obtains the voice information of the user, the server needs to determine a resource application event for applying for resources to the user, and further determines the insurance item of the user, so as to apply for resources to the determined insurance item.

For example, after the voice information of the user for resource application is acquired, the user determines that the resource application event in the voice information of the user is a medical event, and determines that the participation item of the user is a medical insurance item, and can apply for resources for the medical insurance item.

Step S206, judging whether the image library has the certificate image matched with the resource application event.

After the voice information is identified and the resource application event of the participating project is determined according to the voice identification result, in the step, whether the image library has the evidence image matched with the resource application event or not is judged, if the image library has the evidence image matched with the resource application event, the evidence image can be used as an evidence of the resource application event to apply for the resource; if the image library does not have the credential image matched with the resource application event, a credential replenishment reminder can be returned to the user terminal to remind the user of replenishing the credential image.

The image library is an image library for storing images; under the condition that the image stored in the image library is matched with the resource application event, the image is a credential image of the resource application event; the credential image comprises a shot or acquired image which proves that the user participates in the resource application event and is used for representing the resource application event in which the user participates. Such as images of the medical records of the delivery and admission, images of the list of purchases, images of pathological examinations, images of damaged parts of the vehicle, etc. Optionally, the credential image is uploaded to the image library from the user terminal after opening the image access right. The image access authority can be opened based on the authorization of the user when the user accesses the subprogram of the guarantee service; the user can also use the resource application function of the subroutine of the guarantee service to start based on the authorization of the user, and the credential image in the user terminal can be obtained by shooting before the user applies for the resource or in the process of applying for the resource by the user.

In the specific execution process, in the process of judging whether the image library has the credential image matched with the resource application event, in an optional implementation manner provided in this embodiment, the following manner is adopted to judge whether the image library has the credential image matched with the resource application event:

Performing optical character recognition on the document images stored in the image library to obtain character recognition results corresponding to the document images;

extracting participation time of participation events in the character recognition result based on a preset character extraction rule, and detecting whether the participation time is matched with the time feature;

if yes, determining that a credential image matched with the resource application event exists in the image library;

if not, sending a certificate image uploading prompt to the user terminal.

The participation event is an event corresponding to the credential image, the determination mode of the participation event is the same as that of the resource application event, and the participation event corresponding to the credential image is determined according to the event characteristics in the credential image and a preset keyword.

Specifically, after the document images stored in the image library are subjected to optical character recognition to obtain a character recognition result, for any one image, a participation event in the character recognition result is extracted based on a preset character extraction rule, whether the participation time of the participation event is matched with a time feature in the voice recognition text is detected, if so, the image is determined to be the document image matched with the resource application event, the document image is extracted, and it is required to be explained that a plurality of document images matched with the resource application event exist.

Along the above example, the voice information of resource application of the user U for any guarantee item sent by the user terminal is obtained: the method comprises the steps of 'helping me initiate a report of X years, X months and X days to see a hospital', carrying out voice recognition by utilizing a voice recognition algorithm to obtain a resource application event which is 'X years, X months and X days to see a doctor', further carrying out optical character recognition on voucher images such as a medicine list image, an inspection list image and a laboratory sheet image stored in an image library aiming at the resource application event to obtain character recognition results such as hospital names, medicine categories, inspection items, purchasers and purchase dates corresponding to the images of all vouchers, extracting participation events of each voucher image from the character recognition results based on a preset character extraction rule, and determining that the voucher images matched with the resource application event exist in the image library if the participation events are the voucher images of 'X years, X months and X days to see the doctor'.

For another example, the voice information of resource application of the U user aiming at any guarantee item, which is sent by the user terminal, is obtained: the method comprises the steps that a voice recognition algorithm is utilized to carry out voice recognition to obtain a resource application event which is "medical before x days", optical word recognition is carried out on voucher images such as a medicine list image, an inspection list image and a laboratory sheet image stored in an image library aiming at the resource application event to obtain word recognition results such as hospital names, medicine categories, inspection projects, purchasers and purchase dates corresponding to the voucher images, participation events of each voucher image are extracted from the word recognition results based on preset word extraction rules, and if the participation events are "U users go to H hospitals for a days" and "B daily users go to H hospitals for a" and the voucher images matched with the resource application event exist in the image library.

Step S208, the application information containing the certificate image is written into a resource application template of the participation project corresponding to the resource application event, and the resource application information is obtained.

If the image library has the voucher image matched with the resource application event, the resource application can be performed according to the voucher image, specifically, in order to make the process of performing the resource application more convenient and improve the success rate of the resource application, the application information containing the voucher image can be written into the resource application template by using the resource application template matched with the participation item corresponding to the resource application event, so as to obtain the resource application information, and the resource application is performed on the participation item after the user confirms the resource application information.

In this embodiment, after a user makes a contract with a provider of an insurance item, the insurance item is used as a participation item of the user, and when resource application is performed on the participation item, different participation items correspond to different resource application templates. The resource application information refers to information which is submitted to a provider of the participating project and used for resource application when a user applies for the resource to the participating project.

In the specific execution process, under the condition that a voucher image matched with a resource application event exists in an image library, resource application is carried out according to the voucher image, in the process of carrying out resource application according to the voucher image, in order to improve the success rate of resource application, resource application is carried out based on a resource application template, and in the process of carrying out resource application by utilizing the resource application template, as different resource application events correspond to different participation projects, different participation projects correspond to different resource application templates, the participation project of a user needs to be determined according to the resource application event, and then the resource application template corresponding to the participation project is used as the resource application template of the resource application event. Firstly, reading a voucher image matched with a resource application event from an image library, then reading voucher information in the voucher image, writing the voucher information and the voucher image into a resource application template, and constructing resource application information so as to apply for resources through the resource application information, wherein in an optional implementation manner provided by the embodiment, the application information comprising the voucher image is written into the resource application template of the participating project in the following manner:

Reading the credential information in the credential image, and writing the credential information into the information bit of the resource application template; the method comprises the steps of,

and carrying out matching processing on the voucher image and the electronic bill position of the resource application template, and writing the voucher image into the electronic bill position obtained by the matching processing to obtain the resource application information.

Specifically, after the image certificate in the image library is read, information such as the applicant, the application date, the resource application event and the like in the certificate image is read and written into the information bit of the resource application template, and matching processing is carried out on the certificate image and the electronic bill bit of the resource application template to obtain resource application information. For example, a medical credential image is written to a medical credential bit, and an identity credential is written to an identity credential bit.

In order to further enrich the resource application information and make the success rate of resource application higher, in an optional implementation manner provided in this embodiment, on the basis of the above-mentioned resource application template filled with credential information and credential images, the resource application template of the participating item corresponding to the resource application event is written with application information including the credential images, and further includes:

Performing optical character recognition on the voucher image to obtain a character recognition result;

inputting the text recognition result into a pre-trained corpus model to generate application corpus, outputting application corpus for resource application aiming at the participation project, and writing the application corpus into information bits of the resource application template.

Specifically, performing optical character recognition on the voucher image to obtain a character recognition result, inputting the character recognition result into a pre-trained corpus model to perform application corpus generation, outputting application corpus for resource application aiming at the participated project, and filling the application corpus into information positions of a resource application template; in addition, the voucher image can be input into a pre-trained corpus model to generate application corpus, the application corpus for resource application aiming at the participation project is output, and the application corpus is written into the information bit of the resource application template.

In addition, in order to improve the credibility of resource application and further improve the success rate of resource application, in an optional implementation manner provided in this embodiment, on the basis of the credential information and the credential image filling resource application template, the resource application template for the participating item corresponding to the resource application event is written with application information including the credential image, and further includes:

And calling a bill issuing interface to issue an electronic bill aiming at the certificate image, and writing the electronic bill into an electronic bill position of the resource application template.

Specifically, the voucher image is sent to an electronic bill corresponding to the voucher image is issued at the bill issuing interface, and the electronic bill is written into an electronic bill position of the resource application template. For example, the drug inventory image is sent to a bill interface to issue a drug invoice and the drug invoice is written into an electronic bill position of a resource application template.

During the implementation, the user is in the condition of gathering incompleteness probably appearing when gathering the voucher image, in order to avoid because of the incomplete or incomplete application information collection that leads to of discernment of voucher image, and then make resource application template fill incompleteness, in the resource application template that will contain the voucher image after writing into the application information who participates in the project in an optional implementation that this embodiment provided, carry out the integrality check to resource application template, include:

checking whether the information bit and/or the electronic bill bit of the resource application template are completely filled;

if not, generating an information supplementing reminder to be sent to the user terminal so as to supplement the resource application information;

If yes, the resource application information is sent to the user terminal.

Specifically, after application information containing a credential image is written into a resource application template of a participating project, checking whether information bits and/or electronic bill bits of the resource application template are completely filled, if not, generating an information supplementing reminder and sending the information supplementing reminder to a user terminal so as to supplement the resource application information and obtain the resource application information; if yes, the resource application information is sent to the user terminal.

Further, in the process of supplementing the resource application information, in order to improve convenience of supplementing the resource application information and improve the perception degree of the user, three different ways of reminding the user to supplement the resource application information are provided in this embodiment, and the following detailed description is given respectively.

(1) In order to improve the perception degree of the user to the supplementary information, in an optional implementation manner provided in this embodiment of a manner of sending a page to the user, the generated information supplementary alert is sent to the user terminal, so as to supplement the resource application information, and the method is implemented in the following manner:

generating a voice prompt based on the information to be supplemented and sending the voice prompt to the user terminal so that the user terminal performs voice broadcasting on the voice prompt;

Responding to a first voice instruction of the user, which is acquired and sent after the voice broadcasting is carried out by the user terminal, and sending an information supplement page to the user terminal;

and carrying out supplementary processing on the resource application information according to the supplementary information input by the user based on the information supplementary page.

Specifically, the server generates a voice prompt based on the information to be supplemented and sends the voice prompt to the user terminal, after the voice prompt is broadcasted by the voice playing component of the user terminal, the user terminal collects a first voice command of the user and sends the first voice command to the server, and the server responds to the first voice command of the user sent by the user terminal and sends an information supplement page to the user terminal so that the user inputs the supplementary information based on the information supplement page. In an optional implementation manner provided in this embodiment, the user terminal receives a voice alert sent by the server in the following manner:

receiving a voice prompt containing information to be supplemented sent by the server, and calling a voice component to carry out voice broadcasting on the voice prompt;

acquiring a first voice instruction of the user, and sending the first voice instruction to a server so that the server generates an information supplement page containing the information to be supplemented;

And receiving the information supplementary page transmitted by the server, acquiring supplementary information input by the user based on the information supplementary page, and transmitting the supplementary information to the server.

For example, the electronic bill position of the resource application template is found to be unfilled completely and lack of an invoice image through verification, a voice prompt is generated based on the invoice image to remind that the resource application information of you lacks the invoice image, please supplement, please ask for manual supplement or scan album acquisition, if the user answers the manual supplement, an information supplement page is sent to the user terminal of the user, and the resource application information is subjected to supplement processing according to the supplement image input by the user based on the information supplement page.

(2) In the process of supplementing the resource application information, the resource application information can be supplemented based on the character recognition result of performing optical character recognition on the credential image by directly reading the credential image stored in the user terminal, and in an optional implementation manner provided in this embodiment, the resource application information is supplemented in the following manner:

Responding to a second voice instruction of the user, which is acquired and sent after the voice broadcasting is carried out by the user terminal, and acquiring a supplementary image stored in the user terminal;

and carrying out optical character recognition on the supplementary image, and carrying out supplementary processing on the resource application information based on a character recognition result.

Specifically, the server generates a voice prompt based on the to-be-supplemented information and sends the voice prompt to the user terminal, so that the user terminal performs voice broadcasting on the voice prompt, responds to a second voice instruction of a user acquired and sent after the user terminal performs voice broadcasting, acquires a supplementary image stored in the user terminal, performs optical character recognition on the acquired supplementary image, and performs supplementary processing on the resource application information based on a character recognition result.

After the server generates a voice prompt based on the information to be supplemented and sends the voice prompt to the user terminal, the user terminal receives the voice prompt and invokes the language component to perform voice broadcast on the voice prompt, and in an optional implementation manner provided in this embodiment, the user terminal receives the voice prompt sent by the server in the following manner:

And acquiring a second voice instruction of the user and sending the second voice instruction to the server.

For example, after checking, the information bit of the resource application template is not filled completely, and the discharge time is short, a voice prompt is generated based on the discharge time, namely, a user requests to supplement, requests to manually supplement or scans album acquisition, if the user answers the scan album acquisition, a credential image stored in the user terminal is read, optical character recognition is performed on the read credential image, and the resource application information is supplemented based on a character recognition result.

In the process that the server obtains the supplementary image stored in the user terminal, in an optional implementation manner provided in this embodiment, the method is adopted to obtain the supplementary image as follows:

reading a supplementary image in an image storage component based on an image reading instruction sent by the server;

uploading the supplementary image to the server so that the server can carry out optical character recognition on the supplementary image, and supplementing the resource application information based on a character recognition result.

Specifically, in the process that the server acquires the supplementary image stored in the user terminal, the image reading instruction is sent to the user terminal, so that the user terminal reads the supplementary image in the image storage component based on the image reading instruction sent by the server, the supplementary image is uploaded to the server, the server performs optical character recognition on the supplementary image, and the resource application information is supplemented based on a character recognition result.

(3) In the two ways of supplementing the resource application information provided in the above, through the voice interaction with the user, the user is guided to select the way required by the user from the manual supplement and the scanning album to supplement the resource application information, so that the selectivity of the user is improved, in addition, in order to reduce the complexity of the user for supplementing the resource application information, in an optional implementation manner provided in this embodiment, the following way may be adopted to generate an information supplement reminder and send the information supplement reminder to the user terminal so as to supplement the resource application information:

sending voice data containing information to be supplemented to the user terminal so that the user terminal performs voice broadcasting on the voice data;

and acquiring the supplementary information voice acquired and sent after the voice broadcast by the user terminal, recognizing the supplementary information in the supplementary information voice, and writing the supplementary information into the resource application template so as to carry out supplementary processing on the resource application information.

Specifically, voice data containing to-be-supplemented information is sent to the user terminal, the user terminal receives the voice data containing to-be-supplemented information sent by the server, the voice component is called to conduct voice broadcasting on the voice data, the supplementary information voice of the user is obtained and sent to the server, the server obtains the supplementary information voice collected and sent after the user terminal conducts voice broadcasting, the supplementary information in the supplementary information voice is identified and written into the resource application template, and the resource application information is supplemented.

For example, the verification finds that the information bit of the resource application template is not filled completely and lacks x information, then a voice prompt is generated based on the x information to remind that "you lack x information for the resource application information, please supplement", if the user answers that "my x information is xxxxxx", then the x information is identified as xxxx and written into the resource application template, and the resource application information is obtained.

Step S210, the resource application information is sent to the user terminal, so that an application interface is called to apply for the resource according to the application confirmation of the user.

The application interface comprises an interface for transmitting data between a server provided by the insurance service and an insurance provider.

After the application information including the credential image is written into the resource application template of the participating project, the resource application information is obtained, in this step, the resource application information is sent to the user terminal, so that the application interface is called to apply for the resource after the user performs application confirmation, and in a process of calling the application interface to apply for the resource, in an optional implementation provided in this embodiment, the application interface is called to apply for the resource in the following manner:

the resource application information is sent to an auditing personnel department of the participating project for auditing;

And under the condition that the auditing is passed, transferring the compensation resource obtained by the resource application into the resource account of the user.

Specifically, after the user applies for and confirms the resource application information, the server calls an application interface, sends the resource application information to an auditing personnel participating in the project for auditing, and transfers the compensation resource obtained by the resource application to the resource account of the user under the condition that the auditing is passed.

In summary, in the voice-based application processing method provided by the embodiment, by acquiring the voice information of the resource application of the user for the participation item sent by the user terminal, performing voice recognition on the voice information, determining the resource application event of the participation item according to the voice recognition result, judging whether a credential image matched with the resource application event exists in the image library after determining the resource application event, if so, writing the application information containing the credential image into the resource application template of the participation item to obtain the resource application information, sending the resource application information to the user terminal, so as to invoke an application interface to apply for the resource after the application confirmation of the user, thereby performing the resource application of the participation item of the user in a voice interaction mode, shortening the time for applying the resource for the participation item, and improving the user experience.

Further, after application information containing the voucher image is written into a resource application template of the participating project to obtain the resource application information, whether the information bit and/or the electronic bill bit of the resource application template are filled completely or not is checked, so that an information supplementing prompt is generated and sent to a user terminal under the condition of incomplete filling, the resource application information is supplemented, the condition that complete resource application information cannot be obtained due to fuzzy or incomplete acquisition of the voucher image is avoided, and the success rate of resource application by a user is improved.

The following further describes, with reference to fig. 3, the voice-based application processing method provided in this embodiment, by taking an application of the voice-based application processing method provided in this embodiment to a resource application scenario of a medical care project as an example, and referring to fig. 3, the voice-based application processing method applied to the resource application scenario of the medical care project specifically includes the following steps.

Step S306, obtaining the voice information of the user for resource application sent by the user terminal.

Step S308, performing voice recognition on the voice information, and determining that the resource application event is a medical event according to the voice recognition result.

Step S310, judging whether a credential image matched with the medical event exists in the image library.

And uploading the credential image to the image library from the user terminal after opening the image access right.

Step S312, if the medical insurance event exists, the application information containing the credential image is written into a resource application template of the medical insurance item corresponding to the medical insurance event, and the resource application information is obtained.

Step S314, checking whether the information bit and/or the electronic bill bit of the resource application template are filled completely.

Step S316, if not, generating a voice prompt based on the information to be supplemented and sending the voice prompt to the user terminal.

Step S322, in response to the voice command of the user sent by the user terminal, the supplementary image stored in the user terminal is read.

Step S324, performing optical character recognition on the read supplementary image to obtain a character recognition result, and performing supplementary processing on the resource application information based on the character recognition result.

Step S326, the resource application information is sent to the user terminal.

Step S330, the application interface is called to apply for the resources based on the application confirmation of the user to the resource application information submitted by the user terminal.

The steps S306 to S316, S322 to S326 and S330 provided in this embodiment may be executed by a server, and it should be noted that the processes of steps S306 to S316, S322 to S326 and S330 executed by the server are matched with the processes of steps S302 to S304, S318 to S320 and S328 provided in the following embodiments and which may be executed by the user terminal, so that the relevant content of steps S302 to S304, S318 to S320 and S328 is read, and the relevant content of steps S302 to S304, S318 to S320 and step S328 is read.

The following further describes, with reference to fig. 4, the voice-based application processing method provided in this embodiment, by taking an application of the voice-based application processing method in the resource application scenario of the maintenance health care project as an example, and referring to fig. 4, the voice-based application processing method applied in the resource application scenario of the maintenance health care project specifically includes the following steps.

Step S406, obtaining the voice information of the user for resource application sent by the user terminal.

Step S408, voice recognition is carried out on the voice information, and the resource application event is determined to be a feeding medical event according to the voice recognition result;

step S410, judging whether a credential image matched with the feeding medical event exists in the image library.

Step S412, if so, the credential information in the credential image is read and written into the information bits of the resource application template of the maintenance health care project.

Step S414, the electronic bill position of the resource application template is matched with the voucher image, and the voucher image is written into the electronic bill position obtained by the matching process to obtain the resource application information.

Step S416, checking whether the information bit and/or the electronic bill bit of the resource application template are filled completely.

Step S418, if not, sending voice data containing the information to be supplemented to the user terminal.

Step S424, the supplementary information voice sent by the user terminal is obtained, the supplementary information in the supplementary information voice is recognized and written into the resource application template, and the resource application information is obtained.

Step S426, the resource application information is sent to the user terminal.

Step S430, the application interface is called to apply for the resources based on the application confirmation of the user to the resource application information submitted by the user terminal.

The steps S406 to S418, S424 to S426 and S430 provided in the present embodiment may be executed by a server, and it should be noted that the processes of steps S406 to S418, S424 to S426 and S430 executed by the server are matched with the processes of steps S402 to S404, S420 to S422 and S428 provided in the present embodiment and executed by the user terminal, so that the relevant content of steps S402 to S404, S420 to S422 and S428 is read, and the relevant content of steps S402 to S404, S420 to S422 and S428 is read.

One or more embodiments of another speech-based application processing method provided in this specification are as follows:

the method for processing the application based on voice provided in the present embodiment may be applied to a user terminal, the method for processing the application based on voice provided in the above embodiment may be applied to a server, the method for processing the application based on voice provided in the present embodiment and the method for processing the application based on voice provided in the above embodiment and applicable to a server may be mutually matched in the execution process, and reading the present embodiment may refer to the relevant content of the above embodiment, and reading the foregoing embodiment may also refer to the relevant content of the present embodiment.

Referring to fig. 5, the method for processing a voice-based application provided in this embodiment specifically includes steps S502 to S506.

Step S502, obtaining voice information of a user for resource application.

The voice-based application processing method provided by the embodiment can be applied to a server, and in the specific implementation, the server is matched with a user terminal, after the user terminal obtains voice information of a user for resource application aiming at a participation project, the voice information is uploaded to the server, and the server obtains the voice information sent by the user terminal.

Step S504, the voice information is sent to a server to identify the voice information and determine a resource application event according to the identification result.

In this embodiment, when more than one insurance item is participated in by the user, after the server obtains the voice information of the user, the server needs to determine a resource application event for applying for resources to the user, and further determines the insurance item of the user, so as to apply for resources according to the determined insurance item.

For example, if the user participates in the vehicle insurance item and the medical insurance item at the same time, and after the voice information of the user for resource application is obtained, it is determined that the resource application event in the voice information of the user is a medical event, the participation item of the user is determined to be the medical insurance item, and the resource application can be performed for the medical insurance item.

In the process of specifically performing voice recognition on voice information, in order to improve the efficiency and accuracy of voice recognition, an automatic voice recognition technology (Automatic Speech Recognition) may be used to recognize the voice information, obtain a voice recognition text, and determine a resource application event of a participating item according to a time feature in the voice recognition text and a preset keyword, where in an optional implementation manner provided in this embodiment, the voice information is subjected to voice recognition in the following manner, and the resource application event of the participating item is determined according to a voice recognition result:

In this embodiment, after a user makes a contract with a provider of an insurance item, the insurance item is used as a participation item of the user, and when resource application is performed on the participation item, different participation items correspond to different resource application templates.

If yes, the resource application information is sent to the user terminal.

First kind: the server generates a voice prompt based on the information to be supplemented and sends the voice prompt to the user terminal, after the user terminal performs voice broadcasting on the voice prompt, the user terminal acquires a first voice instruction of a user and sends the first voice instruction to the server, the server responds to the first voice instruction and sends an information supplementing page to the user terminal so as to supplement the resource application information, and in the first optional implementation manner provided by the embodiment, the generated information supplementing prompt is sent to the user terminal so as to supplement the resource application information, and the method is implemented in the following manner:

Second kind: in the process of supplementing the resource application information, the resource application information can be supplemented based on the character recognition result of performing optical character recognition on the credential image by directly reading the credential image stored in the user terminal, and in the second optional implementation manner provided in this embodiment, the resource application information is supplemented in the following manner:

In the process of acquiring the supplementary image stored in the user terminal by the server, in an optional implementation manner provided in this embodiment, the following manner is adopted for acquiring:

Third kind: the two ways of supplementing the resource application information provided above guide the user to supplement the resource application information by performing voice interaction with the user, and select the ways required by the user from the manual supplement and the scanning album, so as to improve the selectivity of the user.

and acquiring the supplementary information voice acquired and sent after the voice broadcast by the user terminal, recognizing the supplementary information in the supplementary information voice, writing the supplementary information into the resource application template, and supplementing the resource application information.

Step S506, receiving and displaying the resource application information sent by the server, and submitting application confirmation to the server so as to call an application interface to apply for the resource based on the application confirmation.

Step S302, obtaining voice information of a user for resource application.

Step S304, the voice information is sent to the server.

Step S318, receiving a voice prompt containing the to-be-supplemented information sent by the server, and calling a voice component to carry out voice broadcasting on the voice prompt.

Step S320, a voice instruction of a user is acquired and sent to a server.

Step S328, the resource application information sent by the server is received and displayed, and the application confirmation is submitted to the server after the user performs the application confirmation.

Step S402, obtaining voice information of a user for resource application.

Step S404, the voice information is sent to the server.

Step S420, receiving voice data containing to-be-supplemented information sent by the server, and calling a voice component to carry out voice broadcasting on the voice data.

Step S422, the supplementary information voice of the user is acquired and sent to the server.

Step S428, the resource application information sent by the server is received and displayed, and the application confirmation is submitted to the server after the user performs the application confirmation.

An embodiment of a speech-based application processing device provided in the present specification is as follows:

In the foregoing embodiments, a method for processing a voice-based application is provided, and a device for processing a voice-based application is provided correspondingly, which will be described with reference to the accompanying drawings.

Referring to fig. 6, a schematic diagram of an embodiment of a speech-based application processing device provided in this embodiment is shown.

Since the apparatus embodiments correspond to the method embodiments, the description is relatively simple, and the relevant portions should be referred to the corresponding descriptions of the method embodiments provided above. The device embodiments described below are merely illustrative.

The present embodiment provides a speech-based application processing device, including:

the voice information acquisition module 602 is configured to acquire voice information of resource application performed by a user and sent by a user terminal;

a voice recognition module 604, configured to perform voice recognition on the voice information, and determine a resource application event according to the voice recognition result;

a determining module 606 configured to determine whether a credential image matching the resource application event exists in an image repository; uploading the credential image to the image library from the user terminal after opening the image access right;

If so, an application information writing module 608 is operated, and the application information writing module 608 is configured to write application information containing the credential image into a resource application template of a participation item corresponding to the resource application event to obtain resource application information;

the resource application information sending module 610 is configured to send the resource application information to the user terminal, so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

Another embodiment of a speech-based application processing device provided in the present specification is as follows:

in the above-described embodiments, another method for processing a voice-based application is provided, and correspondingly, another apparatus for processing a voice-based application is also provided, which is described below with reference to the accompanying drawings.

Referring to fig. 7, a schematic diagram of another speech-based application processing device according to the present embodiment is shown.

The present embodiment provides another speech-based application processing device, including:

A voice information obtaining module 702 configured to obtain voice information of a user applying for resources;

a voice information transmitting module 704 configured to transmit the voice information to a server, so as to recognize the voice information and determine a resource application event according to the recognition result;

the resource application information receiving module 706 is configured to receive and display resource application information sent by the server, and submit application confirmation to the server, so as to invoke an application interface to perform the resource application based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

in response to the above-described voice-based application processing method, one or more embodiments of the present disclosure further provide a voice-based application processing device, which is configured to execute the above-provided voice-based application processing method, based on the same technical concept, and fig. 8 is a schematic structural diagram of a voice-based application processing device provided by one or more embodiments of the present disclosure.

The application processing device based on voice provided in this embodiment includes:

as shown in fig. 8, the speech-based application processing device may be configured or configured to vary considerably, and may include one or more processors 801 and memory 1002, where the memory 802 may store one or more stored applications or data. Wherein the memory 802 may be transient storage or persistent storage. The application programs stored in memory 802 may include one or more modules (not shown in the figures), each of which may include a series of computer executable instructions in the speech-based application processing device. Still further, the processor 801 may be configured to communicate with the memory 802 and execute a series of computer executable instructions in the memory 802 on a speech-based application processing device. The voice-based application processing device may also include one or more power supplies 803, one or more wired or wireless network interfaces 804, one or more input/output interfaces 805, one or more keyboards 806, and the like.

In one particular embodiment, a speech-based application processing device includes a memory, and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer-executable instructions for the speech-based application processing device, and configured to be executed by the one or more processors, the one or more programs comprising computer-executable instructions for:

Acquiring voice information of resource application of a user sent by a user terminal;

performing voice recognition on the voice information, and determining a resource application event according to a voice recognition result;

judging whether a credential image matched with the resource application event exists in an image library; uploading the credential image to the image library from the user terminal after opening the image access right;

if so, writing application information containing the voucher image into a resource application template of a participation item corresponding to the resource application event to obtain resource application information;

and sending the resource application information to the user terminal so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

in response to the above-described another voice-based application processing method, one or more embodiments of the present disclosure further provide another voice-based application processing device, based on the same technical concept, where the voice-based application processing device is configured to perform the above-provided another voice-based application processing method, and fig. 9 is a schematic structural diagram of the another voice-based application processing device provided by the one or more embodiments of the present disclosure.

Another speech-based application processing device provided in this embodiment includes:

as shown in fig. 9, the speech-based application processing device may have a relatively large difference due to different configurations or performances, and may include one or more processors 901 and a memory 902, where one or more storage applications or data may be stored in the memory 902. Wherein the memory 902 may be transient storage or persistent storage. The application programs stored in the memory 902 may include one or more modules (not shown in the figures), each of which may include a series of computer executable instructions in the speech-based application processing device. Still further, the processor 901 may be arranged to communicate with the memory 902 to execute a series of computer executable instructions in the memory 902 on the speech based application processing device. The voice-based application processing device may also include one or more power supplies 903, one or more wired or wireless network interfaces 904, one or more input/output interfaces 905, one or more keyboards 906, and the like.

Acquiring voice information of a user for resource application;

the voice information is sent to a server so as to identify the voice information and determine a resource application event according to an identification result;

receiving and displaying resource application information sent by the server, and submitting application confirmation to the server so as to call an application interface to apply for the resource based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

An embodiment of a storage medium provided in the present specification is as follows:

in response to the above-described speech-based application processing method, one or more embodiments of the present disclosure further provide a storage medium based on the same technical concept.

The storage medium provided in this embodiment is configured to store computer executable instructions that, when executed by a processor, implement the following flow:

It should be noted that, in the present specification, an embodiment of a storage medium and an embodiment of a speech-based application processing method in the present specification are based on the same inventive concept, so that a specific implementation of the embodiment may refer to an implementation of the foregoing corresponding method, and a repetition is omitted.

Another storage medium embodiment provided in this specification is as follows:

in correspondence with the above-described another application processing method based on voice, one or more embodiments of the present specification further provide another storage medium based on the same technical concept.

Acquiring voice information of a user for resource application;

It should be noted that, in this specification, an embodiment of another storage medium and an embodiment of another speech-based application processing method in this specification are based on the same inventive concept, so that a specific implementation of this embodiment may refer to an implementation of the foregoing corresponding method, and a repetition is omitted.

In this specification, each embodiment is described in a progressive manner, and the same or similar parts of each embodiment are referred to each other, and each embodiment focuses on the differences from other embodiments, for example, an apparatus embodiment, and a storage medium embodiment, which are all similar to a method embodiment, so that description is relatively simple, and relevant content in reading apparatus embodiments, and storage medium embodiments is referred to the part description of the method embodiment.

The foregoing describes specific embodiments of the present disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims can be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

In the 30 s of the 20 th century, improvements to one technology could clearly be distinguished as improvements in hardware (e.g., improvements to circuit structures such as diodes, transistors, switches, etc.) or software (improvements to the process flow). However, with the development of technology, many improvements of the current method flows can be regarded as direct improvements of hardware circuit structures. Design users almost always get corresponding hardware circuit structures by programming improved method flows into the hardware circuits. Therefore, an improvement of a method flow cannot be said to be realized by a hardware entity module. For example, a programmable logic device (Programmable Logic Device, PLD) (e.g., field programmable gate array (Field Programmable Gate Array, FPGA)) is an integrated circuit whose logic function is determined by the programming of the device by a user. A digital system is "integrated" on a PLD by the design user's own programming without requiring the chip manufacturer to design and fabricate application specific integrated circuit chips. Moreover, nowadays, instead of manually manufacturing integrated circuit chips, such programming is mostly implemented by using "logic compiler" software, which is similar to the software compiler used in program development and writing, and the original code before the compiling is also written in a specific programming language, which is called hardware description language (Hardware Description Language, HDL), but not just one of the hdds, but a plurality of kinds, such as ABEL (Advanced Boolean Expression Language), AHDL (Altera Hardware Description Language), confluence, CUPL (Cornell University Programming Language), HDCal, JHDL (Java Hardware Description Language), lava, lola, myHDL, PALASM, RHDL (Ruby Hardware Description Language), etc., VHDL (Very-High-Speed Integrated Circuit Hardware Description Language) and Verilog are currently most commonly used. It will also be apparent to those skilled in the art that a hardware circuit implementing the logic method flow can be readily obtained by merely slightly programming the method flow into an integrated circuit using several of the hardware description languages described above.

The controller may be implemented in any suitable manner, for example, the controller may take the form of, for example, a microprocessor or processor and a computer readable medium storing computer readable program code (e.g., software or firmware) executable by the (micro) processor, logic gates, switches, application specific integrated circuits (Application Specific Integrated Circuit, ASIC), programmable logic controllers, and embedded microcontrollers, examples of which include, but are not limited to, the following microcontrollers: ARC 625D, atmel AT91SAM, microchip PIC18F26K20, and Silicone Labs C8051F320, the memory controller may also be implemented as part of the control logic of the memory. It is also known to those skilled in the art that, rather than implementing the controller in pure computer readable program code, the same functions may be implemented entirely by logic programming method steps such that the controller is in the form of logic gates, switches, application specific integrated circuits, programmable logic controllers, embedded microcontrollers, etc. Such a controller may thus be regarded as a kind of hardware component, and means for performing various functions included therein may also be regarded as structures within the hardware component. Or even means for achieving the various functions may be regarded as either software modules implementing the methods or structures within hardware components.

The system, apparatus, module or unit set forth in the above embodiments may be implemented in particular by a computer chip or entity, or by a product having a certain function. One typical implementation is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

For convenience of description, the above devices are described as being functionally divided into various units, respectively. Of course, the functions of each unit may be implemented in the same piece or pieces of software and/or hardware when implementing the embodiments of the present specification.

One or more embodiments of the present description may be provided as a method, system, or computer program product, as will be appreciated by those skilled in the art. Accordingly, one or more embodiments of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present description can take the form of a computer program product on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.

The present description is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the specification. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In one typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include volatile memory in a computer-readable medium, random Access Memory (RAM) and/or nonvolatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of computer-readable media.

Computer readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for a computer include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Disks (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium which can be used to store information that can be accessed by a computing device. Computer-readable media, as defined herein, does not include transitory computer-readable media (transmission media), such as modulated data signals and carrier waves.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article or apparatus that comprises the element.

One or more embodiments of the present specification may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. One or more embodiments of the specification may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.

The foregoing description is by way of example only and is not intended to limit the present disclosure. Various modifications and changes may be made to this document by those skilled in the art. Any modifications, equivalent substitutions, improvements, etc. that fall within the spirit and principles of the present document are intended to be included within the scope of the claims of the present document.

Claims

1. A speech-based application processing method, comprising:

2. The method for processing a voice-based application according to claim 1, wherein the performing voice recognition on the voice information, determining a resource application event according to a voice recognition result, comprises:

3. The method for processing a voice-based application according to claim 2, wherein the determining whether a credential image matched with the resource application event exists in the image library includes:

if yes, determining that a credential image matched with the resource application event exists in the image library.

4. The voice-based application processing method according to claim 1, wherein writing application information including the credential image into a resource application template of a participating item corresponding to the resource application event, to obtain resource application information, includes:

5. The method for processing a voice-based application according to claim 4, wherein writing application information including the credential image into a resource application template of a participating item corresponding to the resource application event, further comprises:

6. The method for processing a voice-based application according to claim 4, wherein writing application information including the credential image into a resource application template of a participating item corresponding to the resource application event, further comprises:

7. The method for processing a voice-based application according to claim 1, wherein writing application information including the credential image into a resource application template of a participating item corresponding to the resource application event, after the step of obtaining the resource application information is performed, and before the step of sending the resource application information to the user terminal to invoke an application interface for performing the resource application step according to an application confirmation of the user, further comprises:

if not, generating an information supplementing reminder and sending the information supplementing reminder to the user terminal so as to supplement the resource application information.

8. The voice-based application processing method of claim 7, wherein the generating the information replenishment reminder is sent to the user terminal to replenish the resource application information, comprising:

9. The voice-based application processing method of claim 7, wherein the generating the information replenishment reminder is sent to the user terminal to replenish the resource application information, comprising:

10. The voice-based application processing method of claim 7, wherein the generating the information replenishment reminder is sent to the user terminal to replenish the resource application information, comprising:

11. The method for processing a voice-based application according to claim 1, wherein the calling application interface performs the resource application, and the method comprises:

12. A speech-based application processing method, comprising:

acquiring voice information of a user for resource application;

13. The voice-based application processing method of claim 12, wherein the resource application event is determined by:

14. The speech-based application processing method of claim 12 further comprising:

15. The speech-based application processing method of claim 12 further comprising:

Acquiring a second voice instruction of the user and sending the second voice instruction to the server;

or alternatively, the process may be performed,

receiving voice data containing information to be supplemented, which is sent by the server, and calling a voice component to carry out voice broadcasting on the voice data;

and acquiring the supplementary information voice of the user and sending the supplementary information voice to the server.

16. The speech-based application processing method of claim 15 further comprising:

17. The method for processing a voice-based application according to claim 12, wherein the calling the application interface to apply for the resource comprises:

and under the condition that the auditing is passed, transferring the compensation resource of the participation item to the resource account of the user.

18. The voice-based application processing method according to claim 12, wherein the resource application information is obtained by:

Determining a resource application template of the participation project according to the event type of the resource application event;

19. A speech-based application processing device, comprising:

the voice information acquisition module is configured to acquire voice information of resource application of a user sent by the user terminal;

the voice recognition module is configured to perform voice recognition on the voice information and determine a resource application event according to a voice recognition result;

the judging module is configured to judge whether a credential image matched with the resource application event exists in the image library; uploading the credential image to the image library from the user terminal after opening the image access right;

if the application information exists, an application information writing module is operated, and the application information writing module is configured to write application information containing the certificate image into a resource application template of a participation item corresponding to the resource application event to obtain resource application information;

And the resource application information sending module is configured to send the resource application information to the user terminal so as to invoke an application interface to apply for the resource according to the application confirmation of the user.

20. A speech-based application processing device, comprising:

the voice information acquisition module is configured to acquire voice information of resource application by a user;

the voice information sending module is configured to send the voice information to a server so as to identify the voice information and determine a resource application event according to an identification result;

the resource application information receiving module is configured to receive and display resource application information sent by the server, and submit application confirmation to the server so as to invoke an application interface to conduct the resource application based on the application confirmation; the resource application information is obtained after application information containing a credential image is written into a resource application template of a participation item corresponding to the resource application event; and uploading the certificate image to an image library after opening the image access authority.

21. A speech-based application processing device, comprising:

a processor; and a memory configured to store computer-executable instructions that, when executed, cause the processor to:

22. A speech-based application processing device, comprising:

acquiring voice information of a user for resource application;

23. A storage medium storing computer-executable instructions that when executed by a processor implement the following:

24. A storage medium storing computer-executable instructions that when executed by a processor implement the following:

acquiring voice information of a user for resource application;