CN116882796A - Quality management system based on digital technology - Google Patents
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Abstract
The application provides a quality management system based on a digital technology, which comprises a basic functional module and a digital middle platform, wherein the digital middle platform comprises a data processing module and an application decision module, wherein the basic functional module can provide a user with a function of guiding and controlling activities related to quality management of at least one product or service in the whole life cycle, so that responsibility departments, responsibilities and authorities of digital quality management work are clearly advanced through guiding the activities related to the quality management, innovative organization modes of the quality departments and business departments are cooperatively advanced, and the process user can guide and control the activities related to the quality management of the at least one product or service in the whole life cycle by combining with development targets and strategic planning deployment of the process user, thereby further expanding the quality management range of the product or service and improving the quality management level and the quality of the product or service while achieving personalized customization.
Description
Technical Field
The application relates to the technical field of quality management, in particular to a quality management system based on a digitizing technology.
Background
In the big data age, as enterprises fully utilize big data to create algorithm models and analysis, a digital quality management system is initially built, and the initial effects of quality prevention, diagnosis and control are realized. However, in actual quality management, the digitization degree is still insufficient, so that the lead layer cannot accurately and timely control the quality improvement progress, and the phenomenon of a quality management black box is obvious.
At present, the digital quality management system only covers part of quality management activities of products or services such as research and development, purchasing, production and manufacturing, after-sales and the like, and the production process of the products or services is not transparent enough, so that the whole-flow quality tracing cannot be realized. For example, the workshop-oriented production process management and real-time information MES system only performs fine management on the production process, customer complaints and after-sales product quality information cannot be intuitively and rapidly formed and improved, quality traceability cannot be achieved, and further improvement opportunities cannot be provided for product design, process design and manufacturing processes, so that the quality management level of enterprises can be reduced, and the quality of products or services can be reduced.
Disclosure of Invention
The present application aims to solve at least one of the above technical drawbacks, and in particular, the digital quality management system in the prior art only covers part of quality management activities of products or services such as research, purchase, production, after-sales, etc., and the production process of the products or services is not transparent enough, and cannot realize full-process quality tracing, so that an improvement opportunity cannot be provided for product design, process design and manufacturing process, which not only reduces the quality management level of enterprises, but also reduces the quality of the products or services.
The application provides a quality management system based on a digitizing technology, which comprises: the system comprises a basic functional module and a digital middle station, wherein the digital middle station comprises a data processing module and an application decision module;
the basic functional module is used for providing a function of guiding and controlling at least one product or service to activities related to quality management in the whole life cycle of the product or service for a user;
the data processing module is used for collecting, storing and managing the quality data generated in the basic functional module and the application decision module by applying a digitizing technology;
the application decision module comprises a quality data real-time analysis system, a quality decision early-warning unit and a quality collaborative sharing unit;
the quality data real-time analysis system is used for analyzing the quality data collected by the data processing module and sending analysis results to the quality decision early warning unit and the quality collaborative sharing unit;
the quality decision early warning unit is used for sending decision or early warning information to each organization in the industry chain where the product or service is located according to the analysis result so as to enable related personnel to make decisions and cope with risks;
The quality collaborative sharing unit is used for collaborative sharing the analysis result to other organizations in an industry chain where the product or the service is located.
Optionally, the basic functional module comprises a quality policy target system, a quality planning system and a quality control system;
the quality policy goal system is used for providing a function of formulating and optimizing quality targets and indexes of the full life cycle of at least one product or service for a user;
the quality planning system is used for acquiring the latest quality targets and indexes in the quality guideline target system and providing planning and implementation functions of quality management activities for realizing the running process and related resources required by the quality targets and indexes for users;
the quality control system is used for acquiring quality management activities meeting quality requirements in the quality planning system, and controlling the quality of each link of the product or service in the whole life cycle of the product or service through the quality management activities so that the product or service meets the quality requirements.
Optionally, the quality policy target system includes a management environment determining module and a key scene determining module;
the management environment determining module is used for determining various external factors and internal factors related to the aim and strategic direction of at least one product or service and influencing the capability of the digital quality management expected result thereof according to the operation instruction input by a user, and determining a relevant party and a relevant party requirement for influencing the capability of stably providing the product and service meeting the quality requirement;
The key scene determining module is used for determining the boundary and the applicability of the digital quality management according to the operation instruction input by the user and determining the key scene of at least one product or service in the whole life cycle according to the boundary and the applicability.
Optionally, the quality planning system comprises an activity standard making module, an activity management planning module and an activity state tracking module;
the activity standard making module is used for obtaining the latest quality targets and indexes made for the products or services in the quality guideline target system, collecting, orchestrating and balancing the quality expectations and interest appeal of all related parties in real time in the whole life cycle of the products or services, and determining the activity standard of all quality management activities for realizing the quality targets and indexes according to the quality expectations and interest appeal;
wherein the activity criteria include at least a proof plan basis, a design development criterion, a manufacturing process, a test assessment criterion, a use maintenance guideline, and a repair assurance schema for the product or service;
the management activity planning module is used for planning corresponding quality management activities according to the activity standard and the user requirement formulated in the activity standard formulation module, wherein the quality management activities at least comprise a flow optimization activity, an equipment upgrading activity, an information system integration activity, a data resource utilization activity and an operation procedure updating activity;
The activity state tracking module is used for carrying out business flow state tracking, online monitoring and dynamic optimization on the quality management activities planned in the management activity planning module.
Optionally, the base functional module further comprises a quality assurance system and a quality improvement system;
the quality assurance system is used for acquiring the latest quality targets and indexes in the quality policy target system and the latest quality management activities in the quality planning system, and managing and controlling internal and external factors influencing the product/service quality in the quality management activities according to the quality targets and indexes so as to improve and ensure the product/service quality;
the quality improvement system is used for acquiring the latest quality targets and indexes in the quality policy target system and implementation results corresponding to the latest quality management activities in the quality planning system, and determining standardized quality implementation schemes and quality improvement schemes for enhancing the product or service quality according to the quality targets and indexes and the implementation results.
Optionally, the basic functional module further comprises a quality attack system and a quality innovation system;
The quality attack system is used for providing a function of formulating and implementing an attack activity for a quality problem to be overcome, which is encountered by the product or service in a full life cycle, for a user;
the quality innovation system is used for providing a user with the function of formulating an innovation scheme for the requirements of customers on the products or services.
Optionally, the data processing module comprises a data collecting unit, a data storage unit and a data management unit;
the data collection unit is used for collecting quality data of the product or service generated in the basic function module and the application decision module according to a specific data transmission mode;
the data storage unit is used for storing the quality data related to the product or service, which is acquired by the data collection unit, according to a preset storage mode;
the data management unit is used for carrying out full life cycle management on quality data related to each product or service stored in the data storage unit.
Optionally, the data collecting unit collects quality data generated by the product or service in the basic functional module and the application decision module according to a specific data transmission mode, including:
The data collection unit receives the actual demand sent by the basic functional module and the quality evaluation result sent by the application decision module in real time, determines a data transmission mode when quality data in the basic functional module are collected according to the actual demand and the quality evaluation result, and collects and transmits the quality data in the basic functional module to the data storage unit according to the data transmission mode.
Optionally, the data transmission mode includes real-time transmission, periodic transmission and delayed transmission;
the quality data comprises production and management process data and quality standard data of raw materials, parts, semi-finished products and finished products; the production and management process data at least comprise data acquired in the production and management process, process control record data and detection data of raw materials, parts, products in process, semi-finished products and quality of finished products; the quality standard data includes at least characteristic index data in standards, specifications, and procedures related to product or quality of service.
Optionally, the quality data real-time analysis system comprises a system analysis unit and a custom analysis unit;
The system analysis unit is used for carrying out independent analysis or combined analysis on the quality data collected by the data processing module according to the existing analysis strategy of the system;
the self-defined analysis unit is used for carrying out self-defined analysis on the quality data collected by the data processing module according to an analysis strategy input by a user.
From the above technical solutions, the embodiment of the present application has the following advantages:
the application provides a quality management system based on a digital technology, which comprises a basic functional module, a data processing module and an application decision module, wherein the basic functional module can provide a user with a function of guiding and controlling at least one product or service related to quality management in the whole life cycle of the product or service, so that responsibility departments, responsibilities and authorities of digital quality management work are clearly advanced through guiding the related activities of the quality management, innovative organization modes of the quality departments and business departments are cooperatively advanced, and the process user can guide and control at least one product or service related to the quality management in the whole life cycle of the product or service by combining development targets and strategic planning deployment of the process user, thereby further expanding the quality management range of the product or service and improving the quality management level and the product or service quality while achieving personalized customization; the data processing module can also collect, store and manage the quality data generated in the basic functional module and the application decision module by using a digitizing technology, so that the problem of data island among systems in an organization is solved, and the data in different systems can be comprehensively collected to form organization data assets by carrying out centralized management on the quality data generated by each link of a product or service in the whole life cycle, thereby avoiding repeated development of a technical layer; in addition, the application decision module further comprises a quality data real-time analysis system, a quality decision early warning unit and a quality collaborative sharing unit, wherein the quality data real-time analysis system can analyze quality data collected by the data processing module and send analysis results to the quality decision early warning unit and the quality collaborative sharing unit, so that the quality decision early warning unit can send decision or early warning information to each organization in an industrial chain where a product or service is located according to the analysis results, so that related personnel can make decisions and respond to risks, and the analysis results are collaborative shared to other organizations in the industrial chain where the product or service is located through the quality collaborative sharing unit, so that online quality control and autonomous decision early warning driven by data can be formed, a collaborative digital management system for technological improvement and product innovation is established for an important supplier through sharing of the analysis results, information such as product quality, batch, exchange period and the like can be shared, and in the process, the quality management system can further use technologies such as machine vision, manual and the like to improve the comprehensiveness, the accuracy and the early warning level of production quality detection, so that the quality management level of the product or the enterprise quality management level and the service level of the enterprise are further improved.
Drawings
In order to more clearly illustrate the embodiments of the application or the technical solutions of the prior art, the drawings which are used in the description of the embodiments or the prior art will be briefly described, it being obvious that the drawings in the description below are only some embodiments of the application, and that other drawings can be obtained from these drawings without inventive faculty for a person skilled in the art.
Fig. 1 is a schematic structural diagram of a quality management system based on a digitizing technique according to an embodiment of the present application;
FIG. 2 is a system architecture diagram formed by a basic functional module, a data processing module and an application decision module according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of each system in the basic functional module according to the embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
At present, the digital quality management system only covers part of quality management activities of products or services such as research and development, purchasing, production and manufacturing, after-sales and the like, and the production process of the products or services is not transparent enough, so that the whole-flow quality tracing cannot be realized. For example, the workshop-oriented production process management and real-time information MES system only performs fine management on the production process, customer complaints and after-sales product quality information cannot be intuitively and rapidly formed and improved, quality traceability cannot be achieved, and further improvement opportunities cannot be provided for product design, process design and manufacturing processes, so that the quality management level of enterprises can be reduced, and the quality of products or services can be reduced. Based on the above, the application provides the following technical scheme, and the specific scheme is as follows:
in one embodiment, as shown in fig. 1, fig. 1 is a schematic structural diagram of a quality management system based on a digitizing technique according to an embodiment of the present application; the application provides a quality management system based on a digitizing technology, which comprises: the system comprises a basic functional module and a digital middle station, wherein the digital middle station comprises a data processing module and an application decision module.
The base function module is configured to provide the user with the ability to direct and control the activities of at least one product or service related to quality management throughout its life cycle.
The data processing module is used for collecting, storing and managing the quality data generated in the basic functional module and the application decision module by applying a digitizing technology.
The application decision module comprises a quality data real-time analysis system, a quality decision early-warning unit and a quality collaborative sharing unit.
The quality data real-time analysis system is used for analyzing the quality data collected by the data processing module and sending analysis results to the quality decision early warning unit and the quality collaborative sharing unit.
The quality decision early warning unit is used for sending decision or early warning information to each organization in the industry chain where the product or service is located according to the analysis result, so that related personnel can make decisions and cope with risks.
The quality collaborative sharing unit is used for collaborative sharing the analysis result to other organizations in an industry chain where the product or the service is located.
In this embodiment, as shown in fig. 1, the present application may implement data processing and application decision making through a digital middle platform, while the basic functional module may be implemented through a system platform used by each service unit in the organization, such as a quality policy target system, a quality planning system, and a quality control system. It can be understood that the digital platform refers to a digital processing platform which is built for exerting the value of various data in the production and management process and has comprehensive capabilities of standardized data format storage, processing, analysis, machine learning algorithm, unified output and the like, and covers the large data processing scene of the whole flow of data acquisition, data storage, data calculation and intelligent algorithm. The system can be used as a comprehensive command and dispatch platform for organizing IT resources and data resources, and helps the organization to realize business interconnection and intercommunication, resource coordination, information sharing and intelligent analysis decision by unified standards and flow specifications. For example, the digital middle platform can abstract and aggregate the common demands of the organizations, create a platform and componentized system capacity and solution, and share the system capacity and solution for each business unit in the organizations in the forms of interfaces, components and the like, so that the organizations can quickly and flexibly call a resource construction solution for specific problems, specific business demands and specific analysis decisions, and enable innovation of business, customer experience, optimization decisions and iterative upgrading of products.
Schematically, as shown in fig. 2, fig. 2 is a system architecture diagram formed by a basic functional module, a data processing module and an application decision module according to an embodiment of the present application; in fig. 2, when the digital technology is applied to quality management of a product or service, a user can build at least one activity related to quality management of the product or service in the whole life cycle of the product or service through a basic functional module in the quality management system, and the activity built by the user is released to related parties affecting the stable provision of the product and service capability meeting the quality requirement through the basic functional module, so that responsibility departments, responsibilities and authorities of the digital quality management work are clearly promoted, construction of data management mechanisms in cross departments and departments is strengthened, and innovative organization modes of the quality departments and business departments are cooperatively promoted, so that the whole processes of quality data acquisition, control, processing, analysis, application and the like are better managed.
For example, a manager in an enterprise can log in the quality management system of the application, and build at least one activity related to quality management of a product or service in the whole life cycle of the product or service in the basic functional module, such as quality policy goal, quality plan, quality control, quality assurance, quality improvement and the like, so that the quality management system can fully utilize new generation information technologies and digital technologies such as cloud computing, big data, internet of things, mobile internet, artificial intelligence and the like to carry out digital quality management on the whole life cycle of the product or service.
In the process, in order to facilitate the user to build quality management activities, the application can build a full life cycle movable template related to products or services in the basic functional module in advance, the user can select a corresponding movable template to build quality management activities related to the spirit and strategic directions of the movable template, the movable template can carry out systematic carding on each work flow, accurately define the input and output conditions of the flow operation, and define data standards of various data models and statistical specifications related to the flow, thereby realizing the standardization of quality management flow, process control and data statistics. Of course, the user can also construct and store the movable templates in the basic function module according to the own requirements, so that the movable templates can be directly called or called after modification in the subsequent use.
After a user builds corresponding quality management activities in the basic functional module, the basic functional module is responsible for publishing the quality management activities to related parties affecting the stable provision of products and service capacity meeting quality requirements; for example, a user can combine the development needs of digital transformation to make a digital skill improvement plan for relevant post personnel affecting quality, thereby improving the capability of the relevant post personnel to use the informatization system and apply the quality management technical method under the digital condition; the user can also adopt the modes of cross culture, on-duty exercise and the like to develop digital quality management training so as to help staff grasp digital quality management skills; in addition, in order to ensure that the whole staff participates in the digital quality management activity, the user can also perfect the assessment, evaluation and incentive mechanism, and convert the advanced digital quality management into the actual practice actions of staff initiative innovation and capability innovation so as to ensure that the related staff has the capability of fulfilling the quality responsibilities under the digital condition.
On the other hand, a user can construct necessary production and manufacturing equipment, on-line detection, metering and other instruments and equipment transformation upgrading activities such as inspection and test and the like according to the construction requirement of the digital quality management core capacity so as to improve the automation, intellectualization and precision level of process control, ensure stable process and reduce quality fluctuation; the user can also organize related personnel to establish a warehouse logistics system which is suitable for digital manufacturing so as to improve the digital traceability management level of materials in the whole process of purchasing, producing, warehousing, logistics, delivering and after-sales service. In addition, the user can also formulate a quality detection method and a related program in the basic functional module according to the quality management digital requirement, so as to strengthen the interconnection and intercommunication between manufacturing equipment and inspection and test equipment, improve the quality inspection efficiency, and improve the measurement precision and the dynamic perception level.
It should be understood that the digitizing technology herein refers to a comprehensive technology for performing digitizing processing by using new generation information equipment facilities such as computers, optical cables, communication, networks, etc., and generally includes technologies such as digital coding, digital compression, digital transmission, digital modulation and demodulation, industrial internet, data integration, internet of things, etc.; the digital quality management refers to the quality management of the whole life cycle, the whole value chain and the whole industry chain of products or services by applying a digital technology; the digitalized quality management system combines modern advanced manufacturing technology, modern automation technology, modern measurement technology and digitalized technology with modern quality management modes, is comprehensively applied to all stages of full life cycle quality management such as marketing, product design, manufacturing, management, test and use maintenance of enterprises, and establishes a set of enterprise quality management new system combining digitization, integration, networking and synergy as characteristics and early warning and alarming through automatic real-time acquisition, analysis and feedback control of quality data and sharing and quality management of quality information resources.
Further, when a user guides and controls activities related to quality management of at least one product or service in a whole life cycle of the basic functional module, related quality data such as quality targets, product or service progress, improvement points, innovation points and the like are generated in the guiding and controlling process, the data processing module can collect, store and manage the quality data generated in the basic functional module so as to apply a quality data real-time analysis system in the decision module to analyze the collected quality data in real time, and send analysis results to a quality decision early warning unit and a quality collaborative sharing unit, the quality decision early warning unit can send decision or early warning information to each organization in an industry chain where the product or service is located according to the analysis results, so that related personnel can make decisions and respond to risks, and the quality collaborative sharing unit can collaboratively share the analysis results to other organizations in the industry chain where the product or service is located; furthermore, the data processing module of the application can also collect, store and manage the quality data which is output by the quality data real-time analysis system in the application decision module, the decision or early warning information which is sent to each organization in the industry chain where the product or service is located by the quality decision early warning unit, and the quality data which is shared to other organizations in the industry chain where the product or service is located by the quality collaborative sharing unit, for example, the data processing module can further optimize and perfect the quality data in the basic functional module according to the quality data in the application decision module, and provide relevant data support, so as to further improve the quality management level.
In a specific embodiment, the quality decision early warning unit can display the quality management direction, quality management effect and the like of the product or service in the whole life cycle of the product or service to the user in real time, so that the user can timely adjust or optimize the current quality target and quality policy according to the quality management effect, and better quality management is achieved; the quality collaborative sharing unit can establish communication channels with related parties in the design development and production manufacturing process by adopting network means, intelligent tools, statistical methods and the like, and prescribe the levels, contents, ranges and approaches of deep participation by the related parties, so that quality expectancy and interest appeal of the related parties in the whole life cycle of a product or service can be timely identified, communicated and weighed, quality qualification or customer satisfaction standards can be reasonably determined, targets are established in an organization or organization, consensus is achieved, and the whole product and service process is penetrated, thereby leading all links and departments to form resultant force and contribution force, and effectively improving quality management level.
In addition, when the quality data real-time analysis system analyzes the quality data, a digital design tool which is developed or appointed by a user in advance can be used, and technologies such as digital analysis modeling, digital twin, reliability design and simulation, quality fluctuation analysis and the like are applied to improve the user experience and quality design level of the product, and the design can be specifically carried out according to actual conditions without limitation.
In the above embodiment, the user can fully use the digital tool to enhance the collection, analysis and utilization of the quality information of the service link according to the actual requirements. For example, in the design stage, the product design quality is improved through digital modeling design; in the production stage, the production and manufacturing efficiency of the product is improved through a production management system; in the process of product formation, monitoring product quality characteristics, optimizing cost control and early warning of out-of-tolerance indexes through a large amount of data analysis; in the process of product supply circulation, the product is traced through a supply chain digitizing system, and the quality problem of each product is tracked. Therefore, the problems of weak product research and development management and control capability, long production period, improved quality index, low process quality management efficiency, serious quality cost loss, imperfect whole process quality monitoring information, disordered quality problem management and the like can be effectively solved, and the whole life cycle management of the product is realized.
In one embodiment, as shown in fig. 3, fig. 3 is a schematic structural diagram of each system in the basic functional module provided in the embodiment of the present application; the base function module may include a quality policy objective system, a quality planning system, and a quality control system.
The quality guideline objective system is used for providing the user with the function of formulating and optimizing quality objectives and indexes of the full life cycle of at least one product or service.
The quality planning system is used for acquiring the latest quality targets and indexes in the quality guideline target system and providing planning and implementation functions of quality management activities for realizing the running process and related resources required by the quality targets and indexes.
The quality control system is used for acquiring quality management activities meeting quality requirements in the quality planning system, and controlling the quality of each link of the product or service in the whole life cycle of the product or service through the quality management activities so that the product or service meets the quality requirements.
In this embodiment, as shown in fig. 3, the basic functional module may be at least composed of three systems, which are a quality policy target system, a quality planning system, and a quality control system, respectively. The quality policy target system of the application can provide the function of specifying and optimizing the quality target of the whole life cycle of at least one product or service for the user, the user can formulate the quality target and index of the product or service according to the self demand and combining the aim and strategic direction of the product or service to be managed, and after the subsequent quality decision early warning unit shows the quality management direction and quality management effect of the product or service in the whole life cycle to the user in real time, the user can timely optimize and adjust the quality target and index of the product or service according to the current decision and early warning, of course, the user can timely identify, communicate and weigh the quality expectation and interest of the related party in the whole life cycle of the product or service through the quality collaborative sharing unit, and further reasonably determine the quality qualification or customer satisfaction standard.
The quality planning system can acquire the latest quality targets and indexes in the quality guideline target system, provide planning and implementation functions for users to realize the necessary running process and related resource quality management activities specified by the quality targets and indexes, and plan related quality management activities through the quality planning system, so that the quality planning system can timely send the quality management activities to related parties so that the related parties can take related measures after receiving the quality management activities, such as training related post personnel, optimizing responsibility and authority of each department, optimizing management system, optimizing production equipment and improving material digital traceability management level, thereby assisting the users to implement related quality management activities. It is to be understood that the quality management activities of the present application include, but are not limited to, setting quality targets, determining routes to reach the targets, determining relevant responsibilities and rights, determining process tools and other required resources (personnel, facilities, materials, information, expenses, environment, etc.) and requirements for achieving the targets, etc., without limitation.
Further, the quality control system can acquire quality management activities meeting quality requirements in the quality planning system, and control the quality of each link of a product or service in the whole life cycle of the product or service through the quality management activities so that the product or service meets the quality requirements; for example, after training the related post personnel, in order to learn the training effect, the user may make related assessment, evaluation and excitation mechanisms, quality measurement, data statistics methods, and the like in the quality control system, so after the quality management activity is issued to the related party, the implementation process of the quality management activity may be tracked by making related assessment, evaluation and excitation mechanisms in the quality control system, and the implementation result may be measured, counted, evaluated, and the like by using the quality measurement, data statistics methods, and the like, so as to ensure that the quality target and the quality activity form a closed loop control, thereby improving the quality management level.
In one embodiment, the quality policy objective system may include a management environment determination module and a critical scenario determination module.
The management environment determining module is used for determining various external factors and internal factors related to the aim and strategic direction of at least one product or service and influencing the capability of the digital quality management expected result thereof according to the operation instruction input by a user, and determining related parties and related party requirements influencing the capability of stably providing the product and service meeting the quality requirements.
The key scene determining module is used for determining the boundary and the applicability of the digital quality management according to the operation instruction input by the user and determining the key scene of at least one product or service in the whole life cycle according to the boundary and the applicability.
In this embodiment, when a user formulates and optimizes a quality target and an index of a full life cycle of at least one product or service in a quality policy target system, an operation instruction input by the user can be received through a management environment determining module, various external factors and internal factors related to the aim and strategic direction of at least one product or service and affecting the capability of the product or service to digitize quality management expected results, and related party requirements affecting the capability of stably providing the product or service meeting quality requirements are determined according to the operation instruction input by the user, then a key scene determining module is utilized to determine boundaries and applicability of the digitized quality management according to the operation instruction input by the user, and a key scene of at least one product or service in the full life cycle is determined according to the boundaries and applicability, so that the quality target and index of the product or service can be constructed through various external factors and internal factors, related party requirements, a key scene of the product or service in the full life cycle, and the like.
The key scene of the application at least comprises the following three scenes:
scene one: the digital technology is used for collecting, analyzing and utilizing quality information of key business links related to research and development, design, purchasing, production, detection, storage, logistics, sales, service and the like in the whole life cycle of the product so as to improve the efficiency and benefit of organizing quality management;
scene II: on the basis of the first scene, a digital quality management platform is established to realize the whole life cycle of the product, the quality information tracing of the whole industrial chain, the quality data sharing, the development and the utilization of each link of the industrial chain supply chain and the linkage of upstream and downstream quality management.
Scene III: on the basis of a second scene, online, modularized, platform and socialization of quality management related resources, capabilities and services are promoted, a quality management platform is built together with ecological circle partners, collection, arrangement, sharing, circulation and development and utilization of quality ecological data are enhanced, quality management knowledge experience is promoted to be output outwards and iterative optimization is promoted, a quality management system and business mode of customer guidance, data driving and ecological win-win are constructed, and a quality symbiotic win-win new ecology is created.
In one embodiment, the quality planning system may include an activity standard formulation module, a management activity planning module, and an activity state tracking module.
The activity standard making module is used for obtaining the latest quality targets and indexes made for the products or services in the quality guideline target system, collecting, orchestrating and balancing the quality expectations and interest appeal of all related parties in real time in the whole life cycle of the products or services, and determining the activity standard of all quality management activities for realizing the quality targets and indexes according to the quality expectations and interest appeal.
Wherein the activity criteria include at least a proof plan basis, a design development criteria, a manufacturing process, a test assessment criteria, a use maintenance guideline, and a repair assurance schema for the product or service.
The management activity planning module is used for planning corresponding quality management activities according to the activity standard and the user requirement formulated in the activity standard formulation module, and the quality management activities at least comprise a flow optimization activity, an equipment upgrading activity, an information system integration activity, a data resource utilization activity and an operation procedure updating activity.
The activity state tracking module is used for carrying out business flow state tracking, online monitoring and dynamic optimization on the quality management activities planned in the management activity planning module.
In this embodiment, the quality planning system may provide the user with the planning and implementation functions of the quality management activities for achieving the quality targets and indexes at least through the activity standard formulation module, the management activity planning module, and the activity state tracking module.
Specifically, the user in the application can formulate the activity standard of each quality management activity through the activity standard formulation module in the quality planning system. For example, the activity standard formulation module may obtain the latest quality targets and indexes formulated for the products or services in the quality policy target system, collect, orchestrate and balance the quality expectations and interest appeal of each relevant party in real time in the whole life cycle of the products or services, and convert them into the demonstration plan basis, design development criteria, production manufacturing process, test assessment criteria, use maintenance guidelines, repair assurance compendions, etc. of the products or services by applying the digitizing technology, so as to determine the activity standard of each quality management activity for realizing the quality targets.
On the basis, the application can plan the quality management activities including the flow optimization activities, the equipment upgrading activities, the information system integration activities, the data resource utilization activities and the operation procedure updating activities by using the two-in-one management system and other methods according to the activity standards and the user demands formulated in the activity standard formulation module through the management activity planning module, and carry out business flow state tracking, online monitoring and dynamic optimization on the quality management activities through the activity state tracking module so as to ensure that the quality targets and the quality activities form closed loop control.
In one embodiment, the base functional module may further include a quality assurance system and a quality improvement system.
The quality assurance system is used for acquiring the latest quality targets and indexes in the quality policy target system and the latest quality management activities in the quality planning system, and managing and controlling internal and external factors influencing the product/service quality in the quality management activities according to the quality targets and indexes so as to improve and ensure the product/service quality.
The quality improvement system is used for acquiring the latest quality targets and indexes in the quality policy target system and implementation results corresponding to the latest quality management activities in the quality planning system, and determining standardized quality implementation schemes and quality improvement schemes for enhancing the product or service quality according to the quality targets and indexes and the implementation results.
In this embodiment, as shown in fig. 3, the basic functional module may further include a quality assurance system and a quality improvement system, so that the latest quality targets and indexes in the quality policy target system and the latest quality management activities in the quality planning system can be obtained by the quality improvement system, and internal and external factors affecting the product/service quality in the quality management activities are managed and controlled according to the quality targets and indexes. For example, enterprises can aim at improving and guaranteeing the product quality, apply the systematic method, rely on necessary organization structure, closely organize the quality activities of each department, each link in organization, control all factors affecting the product/service quality in the whole process of creative design, research and development design, production and manufacture/service provision, sales service and information feedback, form a trust quality management system with definite tasks, responsibilities, authorities, mutual coordination, mutual promotion and effort for providing the quality requirements to be satisfied, so that the quality management activities can be systemized, standardized and institutional through certain regulations, methods, programs and institutions.
Furthermore, the quality assurance system can be divided into an internal quality assurance system and an external quality assurance system according to internal factors and external factors, so that the quality activities of departments and links in an organization can be controlled within a reasonable range, and the quality control of the external organization in the production process can be ensured.
While the quality improvement system of the present application is directed to quality management activities that enhance the ability to meet quality requirements. The quality improvement step is a PDCA cycle, namely four stages of planning (Plan), implementation (Do), check (Check) and treatment (Action), wherein the content comprises a guideline target making stage, a quality planning stage, a management project and the like; doing the steps according to the plan, and implementing specific countermeasures; after implementing specific countermeasures, verifying the effect; summarizing successful experience, normalization was performed. Therefore, the quality improvement system of the application can acquire the latest quality targets and indexes in the quality policy target system and the implementation results corresponding to the latest quality management activities in the quality planning system, and determine the standardized quality implementation scheme and the quality improvement scheme for enhancing the product or service quality according to the quality targets and indexes and the implementation results, thereby standardizing the quality management flow in real time.
In one embodiment, the base functional module may further include a quality attack system and a quality innovation system.
The quality offence system is used to provide the user with the ability to formulate and conduct offence activities for quality problems to be offended encountered by the product or service over the full life cycle.
The quality innovation system is used for providing a user with the function of formulating an innovation scheme for the requirements of customers on the products or services.
In this embodiment, as shown in fig. 3, the basic functional module of the present application may further include a quality attack system and a quality innovation system. The quality attack system can receive the quality problems to be overcome in the whole life cycle of the product or service fed back by the user, and formulate and implement the function of the attack activity corresponding to the quality problems, for example, the user can upload the most prominent and urgent product (service) quality problems in the production operation practice process, or the prominent problems of restricting the production site progress, the product (service) and the manufacturing process, or the comprehensive problems such as design and process, specific technical difficulties, and the like to the quality attack system, and formulate and implement the attack activity in the quality attack system to solve the relevant quality problems. Of course, the quality offence system may also provide solutions related to the quality problem for reference by the user.
In addition, the quality innovation system can provide the function of making innovation schemes for demands of customers on products or services for users, including but not limited to processes of enterprises aiming at meeting the demands of the customers and continuously improving the quality of the products, the services, the work, the management and the like, including quality management ideas, consciousness, modes, methods, theories, mechanism innovations and the like.
In one embodiment, the data processing module may include a data collection unit, a data storage unit, and a data management unit.
The data collection unit is used for collecting quality data of the product or service generated in the basic function module and the application decision module according to a specific data transmission mode.
The data storage unit is used for storing the quality data related to the product or service, which is acquired by the data collection unit, according to a preset storage mode.
The data management unit is used for carrying out full life cycle management on quality data related to each product or service stored in the data storage unit.
In this embodiment, the data processing module may include a data collection unit, a data storage unit, and a data management unit. The data collecting unit can collect quality data generated by the products or services in the basic function module and the application decision module according to a specific data transmission mode, and send the collected quality data to the data storage unit, the data storage unit can store the quality data related to the products or services collected by the data collecting unit according to a preset storage mode, and the data management unit can manage the full life cycle of the quality data related to each product or service stored in the data storage unit.
For example, after the data collection unit collects the relevant data, all key information in the production process of the product can be stored in the form of text, pictures, videos, etc., including, but not limited to, material lot, supplier, operator, job site (workshop, production line, station, etc.), processing technology, processing equipment information, working time, quality detection and determination, bad process, end product, etc. The data management unit can manage the whole life cycle of the stored quality data, for example, in the production stage, the production and manufacturing efficiency of the product is improved through the production management system; in the process of product formation, monitoring product quality characteristics, optimizing cost control and early warning of out-of-tolerance indexes through a large amount of data analysis; in the process of product supply circulation, the product is traced through a supply chain digitizing system, and the quality problem of each product is tracked.
In one embodiment, the data collecting unit collects quality data generated by the product or service in the basic functional module and the application decision module according to a specific data transmission mode, and may include:
the data collection unit receives the actual demand sent by the basic functional module and the quality evaluation result sent by the application decision module in real time, determines a data transmission mode when quality data in the basic functional module are collected according to the actual demand and the quality evaluation result, and collects and transmits the quality data in the basic functional module to the data storage unit according to the data transmission mode.
In this embodiment, when the data collection unit collects quality data in the basic functional module, the data collection unit may first receive the actual requirement sent by the basic functional module and the quality evaluation result sent by the application decision module, determine a data transmission mode when collecting quality data in the basic functional module according to the actual requirement and the quality evaluation result, and then collect and transmit the quality data in the basic functional module to the data storage unit according to the data transmission mode.
In one embodiment, the data transmission mode includes real-time transmission, periodic transmission and delayed transmission; the quality data comprises production and management process data and quality standard data of raw materials, parts, semi-finished products and finished products; the production and management process data at least comprise data acquired in the production and management process, process control record data and detection data of raw materials, parts, products in process, semi-finished products and quality of finished products; the quality standard data includes at least characteristic index data in standards, specifications, and procedures related to product or quality of service.
In this embodiment, the data collection unit may implement full-process data collection from the product components to the complete machine system, where the collection content mainly includes production and management process data and quality standard data, where the production and management process data includes, but is not limited to, data collected during the production and management process, process control record data, raw materials, components, products under inspection, semi-finished products, quality detection data of the finished products, and quality standard data includes, but is not limited to, characteristic index data in standards, specifications, and regulations related to the product or service quality, and the above data collection range covers the raw materials, components, semi-finished products, and finished products.
Further, the data transmission mode of the application comprises real-time transmission, periodic transmission and delayed transmission, wherein the real-time transmission refers to the acquisition after the data generation, and the process can determine the real-time transmission data range comprising a key value and an abnormal value according to the quality evaluation result and the actual requirement; the periodic transmission refers to that the data is obtained at a certain interval frequency after being generated, and the process can determine the range and interval frequency of the periodic transmission data according to the quality evaluation result and the actual demand, including monitoring or recording data; and the delayed transmission refers to the process of acquiring the data within a certain time limit through manual intervention after the data is generated, including but not limited to manual recording, scanning, data transferring and the like, and the process can determine the range of the delayed transmission data and the acquisition time limit according to the quality evaluation result and the actual requirement, wherein the delayed transmission data comprises the data on individual paper records, the related data generated by equipment without a transmission function or the related data generated by equipment which is not networked.
In one embodiment, the quality data real-time analysis system may include a system analysis unit and a custom analysis unit.
The system analysis unit is used for carrying out independent analysis or combined analysis on the quality data collected by the data processing module according to the existing analysis strategy of the system.
The self-defined analysis unit is used for carrying out self-defined analysis on the quality data collected by the data processing module according to an analysis strategy input by a user.
In this embodiment, the quality data real-time analysis system may perform real-time analysis on the collected quality data, and use digital analysis modeling, digital twin, reliability design and simulation, quality fluctuation analysis, and other technologies to improve product user experience and quality design level. In the process, the quality data real-time analysis system can be preset with one or more quality analysis functions, and can also receive the quality analysis functions developed and designed by the user.
Therefore, the application can divide the real-time analysis system of the quality data into a system analysis unit and a user-defined analysis unit, the system analysis unit can carry out independent analysis or combined analysis on the quality data collected by the data processing module according to the existing analysis strategies of the system, after one or more analysis strategies are selected by a user, the quality data can be independently analyzed by using the one analysis strategy, and the quality data can be combined and analyzed by using a plurality of analysis strategies; the self-defined analysis unit can perform self-defined analysis on the quality data collected by the data processing module according to an analysis strategy input by a user, so that the analysis efficiency and accuracy of the quality data are improved.
Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
In the present specification, each embodiment is described in a progressive manner, and each embodiment focuses on the difference from other embodiments, and may be combined according to needs, and the same similar parts may be referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A quality management system based on a digitizing technique, the system comprising: the system comprises a basic functional module and a digital middle station, wherein the digital middle station comprises a data processing module and an application decision module;
the basic functional module is used for providing a function of guiding and controlling at least one product or service to activities related to quality management in the whole life cycle of the product or service for a user;
the data processing module is used for collecting, storing and managing the quality data generated in the basic functional module and the application decision module by applying a digitizing technology;
the application decision module comprises a quality data real-time analysis system, a quality decision early-warning unit and a quality collaborative sharing unit;
The quality data real-time analysis system is used for analyzing the quality data collected by the data processing module and sending analysis results to the quality decision early warning unit and the quality collaborative sharing unit;
the quality decision early warning unit is used for sending decision or early warning information to each organization in the industry chain where the product or service is located according to the analysis result so as to enable related personnel to make decisions and cope with risks;
the quality collaborative sharing unit is used for collaborative sharing the analysis result to other organizations in an industry chain where the product or the service is located.
2. The quality management system of claim 1, wherein the base function module comprises a quality policy goal system, a quality planning system, and a quality control system;
the quality policy goal system is used for providing a function of formulating and optimizing quality targets and indexes of the full life cycle of at least one product or service for a user;
the quality planning system is used for acquiring the latest quality targets and indexes in the quality guideline target system and providing planning and implementation functions of quality management activities for realizing the running process and related resources required by the quality targets and indexes for users;
The quality control system is used for acquiring management activities meeting quality requirements in the quality planning system, and controlling the quality of each link of the product or service in the full life cycle of the product or service through the quality management activities so that the product or service meets the quality requirements.
3. The quality management system of claim 2, wherein the quality policy objective system comprises a management environment determination module and a critical scenario determination module;
the management environment determining module is used for determining various external factors and internal factors related to the aim and strategic direction of at least one product or service and influencing the capability of the digital quality management expected result thereof according to the operation instruction input by a user, and determining a relevant party and a relevant party requirement for influencing the capability of stably providing the product and service meeting the quality requirement;
the key scene determining module is used for determining the boundary and the applicability of the digital quality management according to the operation instruction input by the user and determining the key scene of at least one product or service in the whole life cycle according to the boundary and the applicability.
4. The quality management system of claim 2, wherein the quality planning system comprises an activity standard formulation module, a management activity planning module, and an activity state tracking module;
The activity standard making module is used for obtaining the latest quality targets and indexes made for the products or services in the quality guideline target system, collecting, orchestrating and balancing the quality expectations and interest appeal of all related parties in real time in the whole life cycle of the products or services, and determining the activity standard of all quality management activities for realizing the quality targets and indexes according to the quality expectations and interest appeal;
wherein the activity criteria include at least a proof plan basis, a design development criterion, a manufacturing process, a test assessment criterion, a use maintenance guideline, and a repair assurance schema for the product or service;
the management activity planning module is used for planning corresponding quality management activities according to the activity standard and the user requirement formulated in the activity standard formulation module, wherein the quality management activities at least comprise a flow optimization activity, an equipment upgrading activity, an information system integration activity, a data resource utilization activity and an operation procedure updating activity;
the activity state tracking module is used for carrying out business flow state tracking, online monitoring and dynamic optimization on the quality management activities planned in the management activity planning module.
5. The quality management system of claim 2, wherein the base function module further comprises a quality assurance system and a quality improvement system;
the quality assurance system is used for acquiring the latest quality targets and indexes in the quality policy target system and the latest quality management activities in the quality planning system, and managing and controlling internal and external factors influencing the product/service quality in the quality management activities according to the quality targets and indexes so as to improve and ensure the product/service quality;
the quality improvement system is used for acquiring the latest quality targets and indexes in the quality policy target system and implementation results corresponding to the latest quality management activities in the quality planning system, and determining standardized quality implementation schemes and quality improvement schemes for enhancing the product or service quality according to the quality targets and indexes and the implementation results.
6. The quality management system of claim 2 or 5, wherein the base function module further comprises a quality attack system and a quality innovation system;
the quality attack system is used for providing a function of formulating and implementing an attack activity for a quality problem to be overcome, which is encountered by the product or service in a full life cycle, for a user;
The quality innovation system is used for providing a user with the function of formulating an innovation scheme for the requirements of customers on the products or services.
7. The quality management system of claim 1, wherein the data processing module comprises a data collection unit, a data storage unit, and a data management unit;
the data collection unit is used for collecting quality data of the product or service generated in the basic function module and the application decision module according to a specific data transmission mode;
the data storage unit is used for storing the quality data related to the product or service, which is acquired by the data collection unit, according to a preset storage mode;
the data management unit is used for carrying out full life cycle management on quality data related to each product or service stored in the data storage unit.
8. The quality management system according to claim 7, wherein the data collection unit collects quality data generated by the product or service in the basic function module and the application decision module according to a specific data transmission manner, including:
The data collection unit receives the actual demand sent by the basic functional module and the quality evaluation result sent by the application decision module in real time, determines a data transmission mode when quality data in the basic functional module are collected according to the actual demand and the quality evaluation result, and collects and transmits the quality data in the basic functional module to the data storage unit according to the data transmission mode.
9. The quality management system according to claim 7 or 8, wherein the data transmission means includes real-time transmission, periodic transmission and delayed transmission;
the quality data comprises production and management process data and quality standard data of raw materials, parts, semi-finished products and finished products; the production and management process data at least comprise data acquired in the production and management process, process control record data and detection data of raw materials, parts, products in process, semi-finished products and quality of finished products; the quality standard data includes at least characteristic index data in standards, specifications, and procedures related to product or quality of service.
10. The quality management system according to claim 1, wherein the quality data real-time analysis system comprises a system analysis unit and a custom analysis unit;
The system analysis unit is used for carrying out independent analysis or combined analysis on the quality data collected by the data processing module according to the existing analysis strategy of the system;
the self-defined analysis unit is used for carrying out self-defined analysis on the quality data collected by the data processing module according to an analysis strategy input by a user.
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