CN116847027A

CN116847027A - Calling method, device and storage medium

Info

Publication number: CN116847027A
Application number: CN202210296965.4A
Authority: CN
Inventors: 宋玉磊; 符刚; 尹蛟龙; 李晓芸; 董安琪; 李诗雨; 谌铎
Original assignee: China United Network Communications Group Co Ltd; China Information Technology Designing and Consulting Institute Co Ltd
Current assignee: China United Network Communications Group Co Ltd; China Information Technology Designing and Consulting Institute Co Ltd
Priority date: 2022-03-24
Filing date: 2022-03-24
Publication date: 2023-10-03

Abstract

The application discloses a calling method, a device and a storage medium, relates to the technical field of communication, and is used for solving the problem of fuzzy tracing of a call when a calling system based on a fixed telephone network calls, and helping to reduce the risk of bad calls. The method is applied to a calling system, the calling system comprises a wireless communication module, a Software Development Kit (SDK) module and a Customer Relationship Management (CRM) system, and the method comprises the following steps: the SDK module receives dialing instructions and called number information sent by the CRM system; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; the SDK module sends a call request to the wireless communication module based on the first association relation; the calling request is used for carrying out information interaction between the wireless communication module and the core network equipment, and calling the called terminal associated with the called number.

Description

Calling method, device and storage medium

Technical Field

The present application relates to the field of communications technologies, and in particular, to a calling method, a device, and a storage medium.

Background

Currently, call systems in enterprises handle call traffic over fixed telephone networks. The enterprise personnel log in the call center system through the browser to realize an active call or passive access communication mode, a corresponding relation cannot be established between the communication mode and the enterprise personnel, and when the events such as complaints occur, the corresponding enterprise personnel cannot be traced back accurately. In addition, in order to meet the flexibility of the call service, the call system has no binding relation with the terminal, and when enterprise personnel log in the call center system on strange equipment, bad call risks are generated.

Disclosure of Invention

The embodiment of the application provides a calling method, a device and a storage medium, which are used for solving the problem of fuzzy tracing of a call when a calling system based on a fixed telephone network makes the call, and are beneficial to reducing the risk of bad calls.

In order to achieve the above purpose, the embodiment of the present application provides the following technical solutions:

in a first aspect, a calling method is provided, applied to a calling system, the calling system comprises a wireless communication module, a Software Development Kit (SDK) module and a Customer Relationship Management (CRM) system, and the method comprises the steps of; the SDK module receives dialing instructions and called number information sent by the CRM system; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; the SDK module sends a call request to the wireless communication module based on the first association relation; the calling request is used for carrying out information interaction between the wireless communication module and the core network equipment, and calling the called terminal associated with the called number.

By adopting the calling method, the call is completed through the SDK module and the wireless communication module with the association relation, the problem of fuzzy call tracing when the call system based on the fixed telephone network calls is solved, and the risk of bad calls is reduced.

In one possible implementation, the method further includes: the SDK module sends a first detection signaling to the wireless communication module, wherein the first detection signaling is used for detecting the current call state of the wireless communication module, and the current call state comprises a ringing state, an answering state or a hanging-up state; the SDK module receives the current call state sent by the wireless communication module; the SDK module sends the current call state to the CRM system so that the CRM system knows the current call state.

In one possible implementation, the method further includes: the SDK module receives first indication information sent by the CRM system, wherein the first indication information is used for indicating ending the call; the SDK sends a session release request signaling to the wireless communication module; the session request releasing signaling is used for indicating the wireless communication module to interact information with the core network equipment so as to end the call.

In a second aspect, a calling method is provided, applied to a calling system, the calling system includes a wireless communication module, a Software Development Kit (SDK) module and a Customer Relationship Management (CRM) system, the method includes: the SDK module sends a second detection signaling to the wireless communication module, wherein the second detection signaling is used for detecting a call request, and the call request comprises information of a calling number; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; the SDK module receives a call request sent by the wireless communication module based on the first association relation; the SDK module sends a call request to the CRM system so that the CRM system is aware of the call request.

In one possible implementation, the method further includes: the SDK module sends a first detection signaling to the wireless communication module, wherein the first detection signaling is used for detecting the current call state of the wireless communication module, and the current call state comprises a hanging-up state; the SDK module receives the current call state sent by the wireless communication module; the SDK module sends the current call state to the CRM system so that the CRM system knows the current call state.

In one possible implementation, the method further includes: the SDK module receives first indication information sent by the CRM system, wherein the first indication information is used for indicating ending the call; the SDK sends a refusing session signaling to the wireless communication module; the reject session signaling is used for indicating the first wireless communication module to end the call by performing information interaction with the core network device.

In one possible implementation, the method further includes: the SDK module receives second indication information sent by the CRM system, wherein the second indication information is used for indicating to connect the call; the SDK module sends a first detection signaling to the wireless communication module, wherein the first detection signaling is used for detecting the current call state of the wireless communication module, and the current call state comprises a call ending state; the SDK module receives the current call state sent by the wireless communication module; the SDK module sends the current call state to the CRM system so that the CRM system knows the current call state.

In a third aspect, a calling method is provided, applied to a calling system, the calling system includes a wireless communication module, a software development kit SDK module, and a customer relationship management CRM system, the method includes: the wireless communication module receives a call request sent by the SDK module, wherein the call request comprises a dialing instruction and information of a called number; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; and the wireless communication module performs information interaction with the core network equipment according to the call request, and calls the called terminal associated with the called number.

In a fourth aspect, a calling method is provided, applied to a calling system, the calling system including a wireless communication module, a software development kit SDK module, and a customer relationship management CRM system, the method comprising: the wireless communication module receives a second detection signaling sent by the SDK module, wherein the second detection signaling is used for detecting a call request, and the call request comprises information of a calling number; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; and responding to the second detection signaling, and sending a call request sent by the core network equipment to the SDK module by the wireless communication module based on the first association relation.

In a fifth aspect, there is provided a calling device, the calling device being an SDK module, the calling device comprising respective modules for performing any of the methods provided in the first or second aspects.

In a sixth aspect, there is provided a calling device, the calling device being a wireless communication module, the calling device comprising respective modules for performing any of the methods provided in the third or fourth aspects.

In a seventh aspect, a calling device is provided that includes a memory and a processor. The memory is coupled to the processor. The memory is for storing computer program code, the computer program code comprising computer instructions. The computer instructions, when executed by a processor, cause a calling device to perform any of the methods as provided in the first to fourth aspects.

In an eighth aspect, there is provided a computer readable storage medium storing computer instructions that, when run on a calling device, cause an electronic device to perform any of the methods as provided in the first to fourth aspects.

A ninth aspect provides a calling system comprising the calling device provided in the fifth aspect and the calling device provided in the sixth aspect.

In a tenth aspect, the present application provides a computer program product comprising computer instructions which, when run on an electronic device, cause the electronic device to perform any one of the methods as provided in the first to fourth aspects.

Drawings

Fig. 1 is a schematic diagram of a call system according to an embodiment of the present application;

fig. 2 is a schematic structural diagram of a computer device according to an embodiment of the present application;

fig. 3 is a schematic flow chart of a calling method according to an embodiment of the present application;

fig. 4 is a schematic flow chart of a call method for establishing connection according to an embodiment of the present application;

fig. 5 is a flow chart of a method for monitoring a call according to an embodiment of the present application;

fig. 6 is a flow chart of a method for ending a call according to an embodiment of the present application;

fig. 7 is a schematic flow chart of responding to a call request according to an embodiment of the present application;

fig. 8 is a schematic diagram of an SDK module according to an embodiment of the present application;

fig. 9 is a schematic diagram of a wireless communication module according to an embodiment of the present application.

Detailed Description

In the description of the present application, "/" means "or" unless otherwise indicated, for example, A/B may mean A or B. "and/or" herein is merely an association relationship describing an association object, and means that three relationships may exist, for example, a and/or B may mean: a exists alone, A and B exist together, and B exists alone. Furthermore, "at least one" means one or more, and "a plurality" means two or more. The terms "first," "second," and the like do not limit the number and order of execution, and the terms "first," "second," and the like do not necessarily differ.

In the present application, the words "exemplary" or "such as" are used to mean serving as an example, instance, or illustration. Any embodiment or design described herein as "exemplary" or "for example" should not be construed as preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "such as" is intended to present related concepts in a concrete fashion.

The embodiment of the application provides a calling method which can be applied to a calling system, as shown in fig. 1, wherein the calling system at least comprises a wireless communication module, a software development kit (Software Development Kit, SDK) module and a customer relationship management (Customer Relationship Management, CRM) system. The wireless communication module is a module capable of performing wireless communication in a mobile network, and comprises a cellular network module. The embodiment of the application does not limit the specific form of the wireless communication module. For example, the wireless communication module may be a cellular network module, or a module with eSIM functionality and writing a mobile network number. When the wireless communication module is a cellular network module, it includes a card slot for inserting a subscriber identity card (Subscriber Identity Module, SIM card).

The SDK module can be installed in the computer equipment and used for realizing interaction with the wireless communication module to complete call service. The CRM system comprises a browser installed in the computer equipment and a server deployed in the cloud end, and is used for assisting the computer equipment to receive the operation of a user and call the corresponding function of the SDK module so as to complete the call service.

The embodiments of the present application are not limited in any way to the specific form of the computer device. For example, the computer device may be a terminal apparatus. Wherein the terminal device may be referred to as: a terminal, user Equipment (UE), a terminal device, an access terminal, a subscriber unit, a subscriber station, a mobile station, a remote terminal, a mobile device, a user terminal, a wireless communication device, a user agent, a user equipment, or the like. The terminal device may be a tablet computer, a notebook computer, an ultra-mobile personal computer (UMPC), a netbook, a personal digital assistant (personal digital assistant, PDA), or the like.

In hardware implementation, the above-described computer device may be implemented by a computer device as shown in fig. 2. Fig. 2 is a schematic hardware structure of a computer device 20 according to an embodiment of the present application. The computer device 20 may be used to implement the functionality of the computer device described above including the SDK module and part of the CRM system.

The computer device 20 shown in fig. 2 may include: processor 201, memory 202, communication interface 203, and bus 204. The processor 201, the memory 202, and the communication interface 203 may be connected via a bus 204.

The processor 201 is a control center of the computer device 20, and may be a general-purpose central processing unit (central processing unit, CPU), or may be another general-purpose processor. Wherein the general purpose processor may be a microprocessor or any conventional processor or the like.

As an example, processor 201 may include one or more CPUs, such as CPU 0 and CPU 1 shown in fig. 2.

Memory 202 may be, but is not limited to, read-only memory (ROM) or other type of static storage device that can store static information and instructions, random access memory (random access memory, RAM) or other type of dynamic storage device that can store information and instructions, as well as electrically erasable programmable read-only memory (EEPROM), magnetic disk storage or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer.

In one possible implementation, the memory 202 may exist independent of the processor 201. The memory 202 may be coupled to the processor 201 via the bus 204 for storing data, instructions or program code. The calling method provided by the embodiment of the application can be implemented when the processor 201 calls and executes the instructions or program codes stored in the memory 202.

In another possible implementation, the memory 202 may also be integrated with the processor 201.

The communication interface 203 is used for connecting the computer device 20 with other devices through a communication network, which may be an ethernet, a radio access network (radio access network, RAN), a wireless local area network (wireless local area networks, WLAN), etc. The communication interface 203 may include a receiving unit for receiving data, and a transmitting unit for transmitting data.

Bus 204 may be an industry standard architecture (industry standard architecture, ISA) bus, an external device interconnect (peripheral component interconnect, PCI) bus, or an extended industry standard architecture (extended industry standard architecture, EISA) bus, among others. The bus may be classified as an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown in fig. 2, but not only one bus or one type of bus.

It should be noted that the structure shown in fig. 2 does not constitute a limitation of the computer device 20, and that the computer device 20 may include more or less components than shown in fig. 2, or may combine certain components, or a different arrangement of components.

The embodiment of the application does not limit the specific form of the server in the CRM system. The server may be one physical or logical server, or may be two or more physical or logical servers sharing different responsibilities, and cooperate to implement various functions of the server.

Optionally, the wireless communication module is connected with the computer device through a USB interface. The USB interface is used for completing communication between the wireless communication module and the computer equipment in the transmission call service. The USB interface also comprises an audio driver, which is used for transmitting audio information sent or received by the wireless communication module in the call service.

As shown in fig. 3, a flow chart of a calling method provided by the present application is provided. The method comprises the following steps:

s301, the SDK module receives dialing instructions and called number information sent by the CRM system.

Wherein the calling system is used as a calling party to realize the calling service. The user performs dialing operation on the equipment where the SDK module is located, and the CRM system responds to the dialing operation of the user to generate a dialing instruction and acquire the information of the called number. The information of the called number refers to information of a first client corresponding to the called number. The information of the called number includes at least one of the called number itself and the name of the first customer in the address book.

Optionally, the information of the called number further includes information of the first client in the extended address book. For example, information about other customers associated with the first customer, the relationship of other customers with the first customer, etc.

The CRM system sends the dialing instruction and the information of the called number to the SDK module through an application program interface (Application Programming Interface, API) for instructing the SDK module to initiate a call request to the wireless communication module based on the wireless communication network.

Optionally, the CRM system records the occurrence time of the dialing operation.

The identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation. The first association relationship is used for representing the corresponding relationship between the SDK module and the wireless communication module, and the second association relationship is used for representing the corresponding relationship between the wireless communication module and the registered user. It can be understood that in an enterprise, a user communicates with a client through a call system, wherein an SDK module is installed in a device for interacting with the user, the SDK module has a first association relationship with a wireless communication module, and a call service completed through the wireless communication module can identify the device where the SDK module is located. The wireless communication module has a second association relation with the user, and the call service completed by the wireless communication module can identify the corresponding user in the call service. And through the first association relationship and the second association relationship, the establishment of contact between the call service and equipment in the call system and personnel using the call system is realized, so that the call tracing is facilitated, and the risk of bad call generation is reduced.

S302, the SDK module sends a call request to the wireless communication module based on the first association relation.

The calling request is used for the wireless communication module to call the called terminal associated with the called number through information interaction with the core network equipment. In a mobile network, the call request may be an establish session request message.

Through the steps, the user sends the call request to other clients through the call system based on the wireless network, and the wireless communication module is used for communication based on the mobile network number, so that the call is accurately positioned to the corresponding user, and the wireless communication module and the SDK module have a corresponding relation, so that the call service is facilitated on trusted equipment, and bad calls are avoided.

It will be appreciated that the wireless communication module needs to complete registration and authentication with the core network device, and resides in the core network, before executing step S302. And before the call service is performed, the establishment of the first association relationship and the second association relationship needs to be completed. And after the wireless communication module receives the call request of the SDK module, the call request is sent to the core network equipment according to the identification of the registered user. As shown in fig. 4, a flowchart of the first association relationship and the second association relationship is established before the call service is performed. Comprising the following steps:

S401, the SDK module completes initialization.

The initialization of the SDK module comprises that the SDK module checks whether the version state needs to be updated or not, and determines the unique identification of the SDK module on the computer device. Specifically, the SDK module initialization is performed after the computer device starts the SDK module.

It will be appreciated that the SDK module initialization also includes an API to configure communications with the CRM system for subsequent information interaction.

Optionally, the SDK module starts state monitoring in the initializing process, and when the SDK module is not successfully initialized, secondary starting is performed; and when the secondary starting is not successfully initialized, the SDK module performs error reporting. Specifically, the SDK module interacts with other processing modules in the computer equipment, and sends error reporting information to maintenance personnel for notifying the maintenance personnel to perform manual intervention.

Optionally, after the SDK module is initialized, the computer device where the SDK module is located sets an audio system. In particular, the audio system includes a sound receiving and playing function for assisting the user in perceiving the current call state. For example, when the current call state is a ringing state, the core network device sends a ring back tone to the wireless communication module, the wireless communication module sends a ring back tone to the SDK module, and the ring back tone is played by the audio system, so that the user perceives the current call state. In addition, the audio system is also used for transmitting and recording the call sound of the customer with the called number for the customer in the on state.

S402, the wireless communication module establishes connection with the SDK module.

Optionally, the wireless communication module establishes a connection with a computer device where the SDK module is located, and the computer device supplies power to the wireless communication module.

S403, the wireless communication module completes mobile network registration and completes residence.

Specifically, after the wireless communication module written with the mobile network number is powered on, the mobile network device is subjected to processes such as registration, authentication and the like, and resides in the mobile core network. For example, user a sends a multimedia public identity (IP Multimedia Public Identity, IMPU) based on a mobile network number and a multimedia private identity (IP Multimedia Private Identity, IMPI) based on an international mobile subscriber identity (International Mobile Subscriber Identity, IMSI) to the VoLTE core network for registration, and after registration is completed, user a resides in the core network. The present application will not be described in detail in the process of registering the wireless communication module in the core network.

It can be understood that the services that are subsequently communicated through the wireless communication module are all bound to the user corresponding to the mobile network number residing in the core network, and the user residing in the core network is a registered user.

S404, the SDK module sends a reading request signaling to the wireless communication module.

The read request signaling is used for obtaining the unique identification of the wireless communication module and the information of the user residing in the core network through the wireless communication module.

S405, responding to the reading request of the SDK module, the wireless communication module sends an international mobile equipment identification (International Mobile Equipment Identity, IMEI), an IMSI and a mobile network number to the SDK module.

S406, the SDK module sends the IMEI, the IMSI, the mobile network number and the serial number of the SDK module to the SDK management system, wherein the serial number is the unique identification of the SDK module.

The SDK management system is used for managing the relationship between one or more SDK modules and the wireless communication module. Specifically, the SDK module sends the IMEI, the IMSI, the mobile network number and the serial number of the SDK module to the SDK management system, the SDK management system establishes a first association relationship between the wireless communication module and the SDK module according to the information, and the SDK management system establishes a second association relationship between the wireless communication module and the registered user.

Through the above steps S401 to S406, the establishment of the relationship among the wireless communication module, the SDK module, and the registered user is completed. It can be understood that, because the SDK module and the computer device where the SDK module is located are in a one-to-one correspondence, the first association relationship between the wireless communication module and the SDK module corresponds to the association relationship between the wireless communication module and the computer device where the SDK module is located. And according to the first association relationship and the second association relationship, the tracing of the call service and the computer equipment for completing the call service can be accurately positioned, and the performance and the safety of the call system are improved.

The call system further includes the steps shown in fig. 5 for completing the call service after completing the transmission of the call request based on the steps shown in fig. 3.

S501, the SDK module sends a first detection signaling to the wireless communication module.

The first detection signaling is used for acquiring a current call state of the wireless communication module, and the current call state comprises a ringing state, an answering state or a hanging-up state. The ringing state indicates that the call request was successfully transmitted and the terminal of the called number successfully received the call request. The answer state indicates an answer instruction sent by the terminal of the called number in response to the call request. The hang-up state indicates that the terminal of the called number refuses the call.

It should be noted that, the SDK module may send the first probing signaling according to the first period, and the present application does not limit the length of the first period.

S502, the wireless communication module sends the current call state to the SDK module.

The current call state is response information fed back by the call request sent by the wireless communication module is received by the core network equipment. Specifically, when the terminal of the called number successfully receives the call request, the core network device sends the current call state to the wireless communication module to be the ringing state. Optionally, the ring back tone is sent to the wireless communication module. When the terminal of the called number is connected with the call, the core network equipment sends the current call state to the wireless communication module as the connection state, and transmits audio information for the call. When the terminal of the called number refuses the call, the core network equipment sends the current call state to the wireless communication module as the hang-up state.

And feeding back the information of the call request to the wireless communication module through the core network equipment, so that the communication service is provided for the call center based on the mobile network.

S503, the SDK module sends the current call state to the CRM system so that the CRM system can acquire the current call state.

Optionally, when the current call state is a ringing state, the SDK module invokes the audio system to play the ring back tone.

Optionally, when the current call state is the on state, the SDK module invokes the audio system to start recording.

Optionally, when the current call state is a hang-up state sent after the on state, the SDK module invokes the audio system to end the recording. The automatic recording file is stored, and a user subsequently obtains the recording file by the CRM system to perform processing such as voice-to-text processing and the like for analysis of call records.

S504, the CRM system changes the call state.

Specifically, the CRM system will change the call state of the current call according to the current call state sent by the SDK module.

Optionally, the CRM system records the change time of the call state. It will be appreciated that if the current call state is a hang-up state, the CRM will end the recording of the current call.

Through the steps S501-S504, the response of the call request sent by the call system is completed, the call service is completed for the call system based on the mobile network, the mode of carrying out the call service based on the fixed network is changed, and the safety problem brought by the fixed network to the call system is solved.

Optionally, after the current call state is the on state, the call system is further configured to perform the steps shown in fig. 6, including:

s601, the SDK module receives first indication information sent by the CRM system.

The first indication information is used for indicating ending the call. The CRM system responds to the hanging-up operation of a user on computer equipment where the SDK module is located, and generates first indication information. The CRM system sends first indication information to the SDK module through the API.

S602, the SDK module sends a session release request signaling to the wireless communication module.

The session release request signaling is used for releasing the session established by the wireless communication module and the SDK module.

S603, the wireless communication module ends the call.

Specifically, the wireless communication module performs information interaction with the core network device according to the session release request signaling so as to end the call.

It can be understood that when the call system completes the call and hangs up to end the call after the call system is connected with the call, the session is ended through the wireless communication module according to the hang-up operation of the user, so as to realize the completion of the call service for the call center based on the mobile network. When the wireless communication module receives the hang-up operation of the terminal of the called number after the call system is connected with the call, the session is ended similarly to the steps of the steps S501-S504.

In the steps shown above, the calling system is used as the calling party, the user completes the calling service based on the mobile network through the calling system, and the connection between the calling service and the equipment in the calling system and the personnel using the calling system is established through the first association relation between the wireless communication module and the SDK module in the calling system and the second association relation between the wireless communication module and the registered user, so that the positioning and tracing of the calling are facilitated, and the risk of bad calling is reduced.

As shown in fig. 7, a flow chart of a calling method provided by the present application is provided. The method comprises the following steps:

s701, the SDK module sends a second detection signaling to the wireless communication module.

Wherein the second probe signaling is used to probe a call request, the call request including information of the calling number.

It should be noted that, the SDK module may send the second probe signaling according to the second period, where the second period may be the same as or different from the first period, and the length of the second period is not limited by the present application.

The wireless communication module and the SDK module have a first association relationship, and the wireless communication module and the registered user have a second association relationship. For the establishment of the first association relationship and the second association relationship, reference may be made to the above description, and details are not repeated here.

S702, the wireless communication module sends a call request to the SDK module based on the first association relation.

The calling request is a session request initiated by a terminal of a calling number to a calling system, and is forwarded to the wireless communication module by core network equipment. The wireless communication module responds to the second detection signaling of the SDK module and sends the call request to the SDK module.

S703, the SDK module sends a call request to the CRM system, so that the CRM system knows the call request.

Optionally, the CRM system queries information of the second customer corresponding to the calling number according to the calling number in the call request. The information of the calling number includes at least one of the calling number itself and the name of the second customer in the address book.

Optionally, the information of the calling number further includes information of the second client in the extended address book. For example, information of other clients related to the second client, relationships of other clients with the second client, etc.

S704, the CRM system changes the calling state.

Specifically, the CRM system records according to the time of receipt of the call request.

It will be appreciated that the wireless communication module needs to complete registration and authentication with the core network device and reside in the core network before executing step S701. After the wireless communication module receives the call request sent by the core network device, the device where the SDK module is located is informed to receive the call request according to the first association relation between the wireless communication module and the SDK module. The process of the residing in the core network based on the communication performed by the wireless communication module is described above, and will not be described here again.

Through the steps S701-S704, the user receives the call request sent by other clients based on the wireless network through the call system, and the wireless communication module performs communication based on the mobile network number, so that the call can be accurately positioned to the corresponding user, and the wireless communication module has a corresponding relation with the SDK module, so that the call service can be performed on the trusted device, and bad call can be avoided.

Optionally, after the call system completes receiving the call request based on the steps shown in fig. 7, in order to complete the call service, the SDK module is further configured to send a first detection signaling to the wireless communication module, where the first detection signaling is used to detect whether the terminal of the calling number actively ends the call when the call system is not connected or refuses the session. Still as shown in fig. 5, wherein the current call state includes a hang-up state. The SDK module receives the current call state sent by the wireless communication module and sends the current call state to the CRM system so that the CRM system can acquire the current call state.

Optionally, the call system receives, based on the steps shown in fig. 7, the first indication information sent by the CRM system after the call request is received, where the first indication information is used to indicate that the call is ended, and the SDK module sends a reject session signaling to the wireless communication module. And the wireless communication module performs information interaction with the core network equipment according to the session rejection signaling so as to end the call.

Optionally, the calling system receives, based on the steps shown in fig. 7, the second indication information sent by the CRM system after the SDK module receives the call request, where the second indication information is used to indicate that the call is put through. Specifically, the CRM system generates second instruction information to be transmitted to the SDK module in response to a user's on operation. The SDK module sends a response message to the wireless communication module, wherein the response message is used for responding to a call request sent by a terminal where the calling number is located. After the call system establishes a session with the terminal where the calling number is located, the above steps S601-S603 may also be executed to end the session.

In the steps shown above, the calling system is used as the called party, through which the user receives the call service based on the mobile network, and the response to the call request is completed. Through the first association relation between the wireless communication module and the SDK module in the calling system and the second association relation between the wireless communication module and the registered user, the establishment of contact between the calling service and equipment in the calling system and personnel using the calling system is realized, positioning and tracing of calls are facilitated, and risks caused by bad calls are reduced.

Optionally, the call system is also used for communicating with other users in other manners, for example, sending or receiving messages. Specifically, when the wireless communication module performs registration, the address of the message center where the mobile network number is located is obtained. When the CRM system responds to the operation of sending the message by the user, the number of the target user and the content of the message are sent to the SDK module, and the SDK module forwards the information to the wireless communication module to be sent to the terminal where the target user is located. Similarly, when the wireless communication module receives the message sent by other users, the wireless communication module responds to the second detection signaling of the SDK module to send the received message and the number to the SDK module, and the received message and the number are used for being forwarded to the CRM system by the SDK module to be displayed on the users and to keep records.

It should be noted that, when the message is received or sent successfully or failed, the message is recorded in the CRM system, so that the user can further process the successful or failed operation.

Optionally, when the call system is connected to another wireless communication module, the SDK module obtains the identifier of the wireless communication module according to the step S405, and sends the identifier of the wireless communication module and the serial number of the SDK module to the SDK management system according to the step S406, and if the second association relationship between the wireless communication module and the SDK module cannot be identified in the SDK management system, the SDK module is informed that the user authorization of the wireless communication module fails.

It can be appreciated that the authentication of the SDK management system helps to avoid the situation that the user is not matched with the device, thereby improving the security of the call system.

The foregoing description of the solution provided by the embodiments of the present application has been mainly presented in terms of a method. To achieve the above functions, it includes corresponding hardware structures and/or software modules that perform the respective functions. Those of skill in the art will readily appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as hardware or combinations of hardware and computer software. Whether a function is implemented as hardware or computer software driven hardware depends upon the particular application and design constraints imposed on the solution. The technical aim may be to use different methods to implement the described functions for each particular application, but such implementation should not be considered beyond the scope of the present application.

As shown in fig. 8, a schematic diagram of an SDK module 80 according to an embodiment of the present application is shown, where the SDK module 80 is configured to perform some of the steps performed by the SDK module. The SDK module 80 is applied to a calling system, which also comprises a wireless communication module and a customer relationship management CRM system; the SDK module 80 includes a receiving unit 801 and a transmitting unit 802.

In some embodiments:

the receiving unit 801 is configured to receive a dialing instruction and information of a called number sent by the CRM system; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation. The sending unit 802 is configured to send a call request to the wireless communication module based on the first association relationship; the calling request is used for the wireless communication module to call the called terminal associated with the called number through information interaction with the core network equipment.

Optionally, the sending unit 802 is further configured to send a first detection signaling to the wireless communication module, where the first detection signaling is used to detect a current call state of the wireless communication module, and the current call state includes a ringing state, an answering state, or a hanging-up state; the receiving unit 801 is further configured to receive a current call state sent by the wireless communication module; the sending unit 802 is further configured to send the current call state to the CRM system by the SDK module, so that the CRM system knows the current call state.

Optionally, the receiving unit 801 is further configured to receive first indication information sent by the CRM system, where the first indication information is used to indicate ending the call; the sending unit 802 is further configured to send a release session request signaling to the wireless communication module by using the SDK; the session request releasing signaling is used for indicating the first wireless communication module to end the call through information interaction with the core network equipment.

In other embodiments:

the sending unit 802 is configured to send a second probe signaling to the wireless communication module, where the second probe signaling is used to probe a call request, and the call request includes information of a calling number; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; the receiving unit 801 is configured to receive a call request sent by the wireless communication module based on the first association relationship; the sending unit 802 is also used to send a call request to the CRM system so that the CRM system is informed of the call request.

Optionally, the sending unit 802 is further configured to send a first detection signaling to the wireless communication module, where the first detection signaling is used to detect a current call state of the wireless communication module, and the current call state includes a hang-up state; the receiving unit 801 is further configured to receive a current call state sent by the wireless communication module; the sending unit 802 is further configured to send the current call state to the CRM system, so that the CRM system knows the current call state.

Optionally, the receiving unit 801 is further configured to receive first indication information sent by the CRM system, where the first indication information is used to indicate ending the call; the sending unit 802 is further configured to send a reject session signaling to the wireless communication module; the reject session signaling is used for indicating the first wireless communication module to end the call by performing information interaction with the core network device.

Optionally, the receiving unit 801 is further configured to receive second indication information sent by the CRM system, where the second indication information is used to indicate that the call is turned on; the sending unit 802 is further configured to send a first detection signaling to the wireless communication module, where the first detection signaling is used to detect a current call state of the wireless communication module, and the current call state includes a call ending state; the receiving unit 801 is further configured to receive a current call state sent by the wireless communication module; the sending unit 802 is further configured to send the current call state to the CRM system, so that the CRM system knows the current call state.

For descriptions of relevant content and beneficial effects in the embodiment of the SDK module 80, reference may be made to the corresponding method parts described above, and details are not repeated here.

Fig. 9 is a schematic structural diagram of a wireless communication module 90 according to an embodiment of the application, where the wireless communication module 90 is configured to perform some of the steps performed by the wireless communication module. The wireless communication module 90 is applied to a calling system including an SDK module and a CRM system. The wireless communication module 90 includes a receiving unit 901 and a transmitting unit 902.

In some embodiments:

the receiving unit 901 is configured to receive a call request sent by an SDK module, where the call request includes a dialing instruction and information of a called number; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; the receiving unit 901 and the sending unit 902 are used for performing information interaction with the core network device according to the call request, and calling the called terminal associated with the called number.

Optionally, the receiving unit 901 is further configured to receive a first detection signaling sent by the SDK module, where the first detection signaling is used to detect a current call state of the wireless communication module, and the current call state includes a ringing state, an answering state, or a hanging-up state. The sending unit 902 is further configured to send the current call state to the SDK module.

Optionally, the receiving unit 901 is further configured to receive a release session request signaling sent by the SDK; the receiving unit 901 and the sending unit 902 are used together to perform information interaction with the core network device according to the release session request signaling, so as to end the call.

In other embodiments:

the receiving unit 901 is configured to receive a second probe signaling sent by the SDK module, where the second probe signaling is used to probe a call request, and the call request includes information of a calling number; the identification of the SDK module has a first association relationship with the wireless communication module, and the wireless communication module has a second association relationship with the identification of the registered user; the sending unit 902 is configured to send, in response to the second probe signaling, a call request sent by the core network device to the SDK module based on the first association relationship.

Optionally, the receiving unit 901 is further configured to receive a response message sent by the SDK module, where the response message is used to respond to the call request, and the response message includes switching on the call or rejecting the call; the sending unit 902 is further configured to send a response message.

Optionally, when the response message includes a call connection, the sending unit 902 is further configured to send a session release request signaling, where the session release request signaling is used to end the call connection; and sending a release session request signaling to the core network device.

Optionally, when the response message includes that the call is turned on, the receiving unit 901 is further configured to receive a first detection signaling sent by the SDK module, where the first detection signaling is used to detect a current call state of the wireless communication module, and the current call state includes a hang-up state; the sending unit 902 is further configured to send a call ending request to the SDK module, where the call ending request is used to end the call.

For the description of the related content and the beneficial effects in the embodiment of the wireless communication module 90, reference may be made to the corresponding method portions described above, and details are not repeated here.

Another embodiment of the present application further provides a computer readable storage medium, where computer instructions are stored, where the computer instructions, when executed on a calling device (such as an SDK module or a wireless communication module), cause the calling device to execute each step executed by the calling device in the method flow shown in the foregoing method embodiment.

Another embodiment of the present application also provides a chip system, which is applied to an electronic device. The system-on-chip includes one or more interface circuits, and one or more processors. The interface circuit and the processor are interconnected by a wire. The interface circuit is for receiving signals from the memory of the calling device and transmitting the signals to the processor, the signals including computer instructions stored in the memory. When the processor of the calling device executes the computer instructions, the calling device is ready to execute the steps executed by the SDK module or the wireless communication module in the method flow shown in the method embodiment described above.

In another embodiment of the present application, there is also provided a computer program product including computer instructions that, when executed on an electronic device, cause the electronic device to perform the steps performed by the SDK module or the wireless communication module in the method flow shown in the method embodiment described above.

In the above embodiments, it may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented using a software program, it may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When the computer-executable instructions are loaded and executed on a computer, the processes or functions in accordance with embodiments of the present application are fully or partially produced. The computer may be a general purpose computer, a special purpose computer, a computer network, or other programmable apparatus. The computer instructions may be stored in or transmitted from one computer-readable storage medium to another, for example, a website, computer, server, or data center via a wired (e.g., coaxial cable, fiber optic, digital subscriber line (digital subscriber line, DSL)) or wireless (e.g., infrared, wireless, microwave, etc.) means. Computer readable storage media can be any available media that can be accessed by a computer or data storage devices including one or more servers, data centers, etc. that can be integrated with the media. The usable medium may be a magnetic medium (e.g., a floppy disk, a hard disk, a magnetic tape), an optical medium (e.g., a DVD), or a semiconductor medium (e.g., a Solid State Disk (SSD)), or the like.

The foregoing is only a specific embodiment of the present application. Variations and alternatives will occur to those skilled in the art based on the detailed description provided herein and are intended to be included within the scope of the application.

Claims

1. A calling method applied to a calling system including a wireless communication module, a software development kit, SDK, module, and a customer relationship management, CRM, system, the method comprising:

the SDK module receives dialing instructions and called number information sent by the CRM system; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

the SDK module sends the call request to the wireless communication module based on the first association relation; the calling request is used for carrying out information interaction between the wireless communication module and core network equipment, and calling the called terminal associated with the called number.

2. The method according to claim 1, wherein the method further comprises:

the SDK module sends a first detection signaling to the wireless communication module, wherein the first detection signaling is used for detecting the current call state of the wireless communication module, and the current call state comprises a ringing state, an answering state or a hanging-up state;

The SDK module receives the current call state sent by the wireless communication module;

the SDK module sends the current call state to the CRM system so that the CRM system knows the current call state.

3. The method according to claim 1, wherein the method further comprises:

the SDK module receives first indication information sent by the CRM system, wherein the first indication information is used for indicating ending of the call;

the SDK sends a session release request signaling to the wireless communication module; the session request releasing signaling is used for indicating the wireless communication module to perform information interaction with the core network device so as to end the call.

4. A calling method applied to a calling system including a wireless communication module, a software development kit, SDK, module, and a customer relationship management, CRM, system, the method comprising:

the SDK module sends a second detection signaling to the wireless communication module, wherein the second detection signaling is used for detecting a call request, and the call request comprises information of a calling number; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

The SDK module receives the call request sent by the wireless communication module based on the first association relation;

the SDK module sends the call request to the CRM system so that the CRM system is aware of the call request.

5. The method according to claim 4, wherein the method further comprises:

the SDK module sends a first detection signaling to the wireless communication module, wherein the first detection signaling is used for detecting the current call state of the wireless communication module, and the current call state comprises a hang-up state;

6. The method according to claim 4, wherein the method further comprises:

the SDK module sends a session rejection signaling to the wireless communication module; the session rejection signaling is used for indicating the wireless communication module to perform information interaction with the core network device so as to end the call.

7. The method according to claim 4 or 5, characterized in that the method further comprises:

the SDK module receives second indication information sent by the CRM system, wherein the second indication information is used for indicating to switch on the call;

the SDK module sends a first detection signaling to the wireless communication module, wherein the first detection signaling is used for detecting the current call state of the wireless communication module, and the current call state comprises a call ending state;

8. A calling method applied to a calling system including a wireless communication module, a software development kit, SDK, module, and a customer relationship management, CRM, system, the method comprising:

the wireless communication module receives a call request sent by the SDK module, wherein the call request comprises a dialing instruction and information of a called number; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

And the wireless communication module performs information interaction with the core network equipment according to the call request, and calls the called terminal associated with the called number.

9. A calling method applied to a calling system including a wireless communication module, a software development kit, SDK, module, and a customer relationship management, CRM, system, the method comprising:

the wireless communication module receives a second detection signaling sent by the SDK module, wherein the second detection signaling is used for detecting a call request, and the call request comprises information of a calling number; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

and responding to the second detection signaling, and sending a call request sent by core network equipment to the SDK module by the wireless communication module based on the first association relation.

10. A calling device which is a Software Development Kit (SDK) module and is characterized by being applied to a calling system, wherein the calling system also comprises a wireless communication module and a Customer Relationship Management (CRM) system; the SDK module includes: a receiving unit and a transmitting unit;

The receiving unit is used for receiving dialing instructions and information of called numbers sent by the CRM system; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

the sending unit is used for sending the call request to the wireless communication module based on the first association relation; the calling request is used for carrying out information interaction between the wireless communication module and core network equipment, and calling the called terminal associated with the called number.

11. A calling device which is a Software Development Kit (SDK) module and is characterized by being applied to a calling system, wherein the calling system also comprises a wireless communication module and a Customer Relationship Management (CRM) system; the SDK module includes: a transmitting unit and a receiving unit;

the sending unit is configured to send a second detection signaling to the wireless communication module, where the second detection signaling is used to detect a call request, and the call request includes information of a calling number; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

The receiving unit is used for receiving the call request sent by the wireless communication module based on the first association relation;

the sending unit is further configured to send the call request to the CRM system, so that the CRM system learns the call request.

12. The calling device is a wireless communication module and is characterized by being applied to a calling system, and the calling system further comprises a Software Development Kit (SDK) module and a Customer Relationship Management (CRM) system; the wireless communication module includes: a receiving unit and a transmitting unit;

the receiving unit is used for receiving a call request sent by the SDK module, wherein the call request comprises a dialing instruction and information of a called number; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

the receiving unit and the sending unit are used for carrying out information interaction with the core network equipment according to the call request and calling the called terminal associated with the called number.

13. The calling device is a wireless communication module and is characterized by being applied to a calling system, and the calling system further comprises a Software Development Kit (SDK) module and a Customer Relationship Management (CRM) system; the wireless communication module includes: a receiving unit and a transmitting unit;

The receiving unit is configured to receive a second probe signaling sent by the SDK module, where the second probe signaling is used to probe a call request, and the call request includes information of a calling number; the identification of the SDK module and the wireless communication module have a first association relation, and the wireless communication module and the identification of the registered user have a second association relation;

the sending unit is configured to send, in response to the second probe signaling, a call request sent by a core network device to the SDK module based on the first association relationship.

14. A calling device, comprising: a memory and a processor, the memory and the processor coupled; the memory is used for storing computer program codes, and the computer program codes comprise computer instructions; wherein the computer instructions, when executed by the processor, cause the calling device to perform the method of any of claims 1-9.

15. A computer readable storage medium storing computer instructions which, when run on a calling device, cause the calling device to perform the calling method of any of claims 1-9.