CN116825305A

CN116825305A - Multifunctional navigation service method and system for intelligent hospital

Info

Publication number: CN116825305A
Application number: CN202310765591.0A
Authority: CN
Inventors: 范翠琼; 郑文; 李子焕; 樊婷; 王恬
Original assignee: Guangdong No 2 Peoples Hospital
Current assignee: Guangdong No 2 Peoples Hospital
Priority date: 2023-06-19
Filing date: 2023-06-27
Publication date: 2023-09-29

Abstract

The invention discloses a multifunctional navigation service method and a system for an intelligent hospital, wherein the method comprises the following steps: identifying a user voice command, and calling a corresponding functional module according to the user voice command; the user inquires and knows and selects the needed service items on the functional module according to the requirements; according to the identified position information of the user, map data are retrieved, and the position of the corresponding service item and the optimal path from the user to the corresponding service item are obtained; and displaying the optimal path to the user in a graphical mode through a navigation interface, and providing navigation guidance for the user. According to the invention, the internal map of the hospital and the scene map around the hospital are integrated together, so that the whole-course treatment service is provided for the user in the hospital, meanwhile, the guiding function is provided for the user to come and go to the hospital and purchase dining and living goods, and the time of the user and the accompanying family members and the medical resources of the hospital are saved.

Description

Multifunctional navigation service method and system for intelligent hospital

Technical Field

The embodiment of the invention relates to the technical field of hospital navigation assistants, in particular to an intelligent hospital multifunctional navigation service method and system.

Background

In a large-scale hospital, because of a plurality of places such as a doctor room, an examination department and a pharmacy, when a user visits a hospital, after the number is hung, a number-hanging receipt can be obtained, the information of the department and a doctor of the user visit is provided on the number-hanging receipt, the general positions of the department can be listed on the receipt, and the positions of the departments are not listed on the receipt, so that the user can report to the department to visit and visit according to the information on the receipt. In the treatment process, a doctor can make examination sheets, medication prescription sheets, medical advice sheets and other documents for the user according to the illness state, the user holds the related documents to carry out processes of payment, examination, treatment and the like, and obtains examination results, examination results and the like, and then returns to a treatment department for review, finally gets the medicine from a pharmacy after paying according to the medication prescription sheets made by the doctor, and the user needs to make a running at each treatment business place of the treatment department, the payment point, the examination department, the pharmacy and the like to complete the whole treatment process. In addition, when a user and a companion home who are not always going to a hospital or first going to the hospital need to purchase living goods or eat, the user does not want to eat at a dining room of the hospital, and needs to slowly find outside the hospital, and the user or the companion home may encounter the following problems in the whole treatment process because the user is unfamiliar with the surrounding environment of the hospital and the difficulty is increased for the whole treatment process: 1. the user or the accompanying family members are not familiar with living facilities around the hospital, so that the difficulty is increased in the dining, living and medical treatment processes of the user or the accompanying family members; 2. the treatment service sites such as the treatment department, the payment point, the examination department, the pharmacy and the like are scattered at all positions of the hospital, so that users are often unfamiliar with the hospital and are also unfamiliar with the hospital flow, the sites are difficult to find smoothly, people are often required to find and inquire, time is wasted, and the treatment process is very tedious and puzzled; 3. the items such as examination, treatment and the like are usually not ordered, and a user can autonomously decide which item is to be first, but the user does not know the time required for carrying out each item, and cannot make reasonable planning, so that the time is long, for example, the user may arrive at an examination department first and find that the team is to be arranged, but at the moment, the examination department has no people.

These problems seriously affect the user's experience of seeing a doctor, wasting time of the user and the accompanying family and medical resources of the hospital.

Disclosure of Invention

In view of the above problems, the embodiments of the present invention provide a multifunctional navigation service method and system for an intelligent hospital, which are used for solving the problems in the prior art that users or families are not familiar with the surrounding environment of the hospital and the medical treatment process, so that the whole medical treatment process is difficult, the user experience is seriously affected, and the time of the users and the families and the medical resources of the hospital are wasted.

According to an aspect of the embodiment of the invention, there is provided a multifunctional navigation service method for an intelligent hospital, comprising the following steps:

identifying a user voice command, and calling a corresponding functional module according to the user voice command;

the user inquires and knows and selects the needed service items on the functional module according to the requirements;

according to the identified position information of the user, map data are retrieved, and the position of the corresponding service item and the optimal path from the user to the corresponding service item are obtained;

displaying the optimal path to a user in a graphical mode through a navigation interface, and providing navigation guidance for the user;

Wherein, the functional module includes: the system comprises a life service module, a public transport inquiry module, a pharmacy medicine taking and intelligent medicine management module and an inspection and review reminding module.

The map data is integrated with a hospital internal map and a hospital peripheral scene map, the hospital internal map comprises specific position information of all rooms, examination departments, pharmacies, payment places and washrooms in a hospital, and the hospital peripheral scene map comprises specific position information of all living service facilities and bus stops around the hospital.

Further, as a preferred technical solution, when the functional module is a life service module, the generating of the optimal path specifically includes:

acquiring types and evaluation information of living service facilities around a hospital in real time;

selecting a target shop according to the requirements and the evaluation information;

and according to the position information of the user identified by the positioning technology, retrieving map data, and acquiring the position of the target store and the optimal path from the user to the target store.

Further, as a preferable technical solution, when the functional module is a bus inquiry module, the generating of the optimal path specifically includes:

determining a destination and inputting the destination on a bus inquiry module;

Acquiring a proper bus route;

and according to the identified position information of the user, retrieving map data, and acquiring the position of the bus starting point and the optimal path from the user to the bus starting point.

Further, as a preferable technical solution, when the functional module is a pharmacy medicine taking and intelligent medicine management module, the generating of the optimal path specifically includes:

obtaining pharmacy position information and business hours by interfacing with a hospital information system;

and according to the identified position information of the user, retrieving map data to acquire the optimal path from the user to the pharmacy.

Further, as a preferable technical scheme, the pharmacy medicine taking and intelligent medicine management module has the following functions:

the prescription information of the user is acquired, so that the user can check the prescription information at any time through the pharmacy medicine taking module;

setting a medication reminder according to prescription information of a user, and sending a record to a mobile terminal of the user;

and identifying whether the medicine interaction problem exists in the prescription information of the user, if so, reminding the user in time, and suggesting the user to consult with a doctor so as to ensure the medication safety of the user.

Further, as a preferred technical scheme, the functional module further includes an intelligent inquiry and diagnosis and treatment plan prediction module, and the intelligent inquiry and diagnosis and treatment plan prediction module has the following functions:

Collecting illness state information of a user through questioning, and analyzing illness state according to answers of the user;

generating a preliminary diagnosis result according to the illness state information of the user;

according to the preliminary diagnosis result and the historical data, generating an estimated treatment scheme needed by a user by real-time synchronization with a hospital database and a medical resource library;

the medical cost for the generation is estimated based on the estimated treatment plan.

Further, as a preferable technical scheme, the functional module further comprises a physician recommending and intelligent psychological evaluating module, and the physician recommending and intelligent psychological evaluating module has the following functions:

interacting with a user, and recommending a proper doctor to the user according to the illness state and the requirement of the user and the professional field and experience of the doctor;

or interact with the user, analyze the user's answer by presenting a series of psychological questions to the user, generate a psychological assessment report, and recommend a suitable physician to the user;

the detailed information of the physician is obtained through the hospital database.

Further, as a preferable technical scheme, the functional module further comprises an intelligent hospital evaluation module, and the intelligent hospital evaluation module has the following functions:

the user evaluates the whole service of the hospital, the service of each department and the specific medical staff;

Collecting evaluation data of a user, analyzing the collected evaluation data, and generating a hospital service quality report;

and feeding back the hospital service quality report to a hospital management layer and related medical staff so as to enable the hospital management layer and the related medical staff to know the evaluation opinion of the user, thereby improving the service quality.

Further, as a preferred technical solution, the function module further includes an emergency call module, and implementing an emergency call function through the emergency call includes the following steps:

a user rapidly initiates an emergency help signal to medical staff through an emergency call module under an emergency situation;

and acquiring the position information of the user in real time and sending the position information to the medical staff and the emergency contact person.

According to another aspect of the embodiment of the present invention, there is provided an intelligent hospital multifunctional navigation service system, which provides a whole course guidance service for a user's medical procedure by adopting the above-mentioned intelligent hospital multifunctional navigation service method, the system comprising:

the voice recognition module is provided with multiple language voice recognition functions, recognizes voice instructions of a user through an integrated voice recognition technology, and processes and converts the voice instructions of the user into texts for the subsequent navigation module to use;

The navigation module is used for acquiring map data integrated by the internal map of the hospital and the map of the surrounding scene of the hospital and the position information of the user, generating an optimal path from the user to the destination according to the position information of the user and the voice instruction identified by the voice identification module, and displaying the optimal path to the user through a navigation interface in a graphical mode so as to provide navigation guidance for the user;

the living service module is used for acquiring the types and the evaluation information of living service facilities around the hospital in real time so as to facilitate the inquiry of a user, and selecting a target shop according to the requirements and the evaluation information and providing the position of the target shop;

the public transport inquiry module is used for implementing acquisition of public transport data around a hospital and providing a proper public transport route and a position of a public transport starting point according to a destination input by a user;

the pharmacy medicine taking and intelligent medicine management module is used for interfacing with the hospital information system, acquiring pharmacy position information and business hours, recording prescription information of a user, facilitating the user to check at any time, setting medicine reminding according to the prescription information of the user, sending the medicine reminding to a mobile terminal of the user, identifying whether medicine interaction problems exist in the prescription information of the user, reminding the user in time, suggesting the user to consult with a doctor, and ensuring medicine safety of the user;

The intelligent inquiry and diagnosis and treatment plan estimation module is used for carrying out disease analysis by asking questions to the user and responding to the user so as to generate a preliminary diagnosis result and further generate an estimated treatment scheme and cost budget;

the doctor recommending and intelligent psychological evaluation module is used for recommending proper doctors to the user according to the illness state and the requirement of the user and providing detailed information of the doctors;

the intelligent hospital evaluation module is used for enabling a user to evaluate the whole service of a hospital, the service of each department and specific medical staff so as to generate a hospital service quality report and feed the hospital service quality report back to a hospital management layer and related medical staff;

and the emergency call module is used for enabling the user to directly initiate emergency call under the emergency condition, and simultaneously acquiring the position information of the user in real time to request emergency help of medical staff.

Compared with the prior art, the invention has the following advantages:

according to the embodiment of the invention, the internal map of the hospital and the scene map around the hospital are integrated together, so that the whole-course treatment service is provided for the user in the hospital, meanwhile, the guiding function is provided for the user to come and go to the hospital and purchase dining and living goods, and the time of the user and the accompanying family members and the medical resources of the hospital are saved.

The foregoing description is only an overview of the technical solutions of the embodiments of the present invention, and may be implemented according to the content of the specification, so that the technical means of the embodiments of the present invention can be more clearly understood, and the following specific embodiments of the present invention are given for clarity and understanding.

Drawings

The drawings are only for purposes of illustrating embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to designate like parts throughout the figures. In the drawings:

fig. 1 shows a flow diagram of a multifunctional navigation service method for an intelligent hospital.

Fig. 2 shows a schematic diagram of a generating flow of an optimal path when a functional module in the intelligent hospital multifunctional navigation service method is a life service module.

Fig. 3 shows a schematic diagram of a generating flow of an optimal path when a functional module in the intelligent hospital multifunctional navigation service method is a bus inquiry module.

Fig. 4 shows a schematic diagram of a generating flow of an optimal path when a functional module in the intelligent hospital multifunctional navigation service method is a reservation queuing module.

Fig. 5 shows a schematic diagram of a user query flow when a functional module in the multifunctional navigation service method of an intelligent hospital is an intelligent inquiry and diagnosis and treatment plan estimation module.

Fig. 6 shows a schematic diagram of a user query flow when a functional module in the intelligent hospital multifunctional navigation service method provided by the invention is an intelligent hospital evaluation module.

Fig. 7 shows a block diagram of the intelligent hospital multifunctional navigation service system.

Detailed Description

Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present invention are shown in the drawings, it should be understood that the present invention may be embodied in various forms and should not be limited to the embodiments set forth herein.

Example 1

The embodiment aims to solve the problems that in the prior art, users or families are unfamiliar with surrounding environments of hospitals and medical procedures of the hospitals, so that the whole medical procedures are difficult, the user experience of the patients is seriously influenced, the time of the users and the families and medical resources of the hospitals are wasted, and the intelligent hospital multifunctional navigation service method is disclosed.

Fig. 1 shows a flowchart of embodiment 1 of a multi-functional navigation service method of an intelligent hospital according to the present invention. As shown in fig. 1, the method comprises the steps of:

Step S10: and recognizing a user voice command, and calling a corresponding functional module according to the user voice command.

In the step, the multi-language speech recognition module is provided with a multi-language speech recognition function, and can realize the speech recognition function according to the language selected by the user, namely, support multiple speech recognition so as to meet the requirements of users in different countries and regions, thereby enabling the users from different countries and regions to conveniently visit.

The method specifically comprises the following steps: the method comprises the steps of interacting with a user through a voice command, identifying the voice command of the user by using an advanced voice identification technology, processing the voice command by using a multi-voice identification module, converting the voice command into a text, and calling a corresponding functional module according to the voice command.

Wherein, the functional module includes: the system comprises a life service module, a public transport inquiry module, a reservation queuing module, a pharmacy medicine taking and intelligent medicine management module, a check and review reminding module, and a self-service handling module for handling hospitalization, paying guidance and medical insurance.

Step S20: the user inquires about and selects the required service items on the functional module according to the requirements.

The functional module type is combined to know that the functional module type contains all relevant information of the hospital internal and the treatment process, so that referring to step S10, the user can inquire about and select the required detailed information of the service item on the corresponding functional module according to the requirement of the user.

Step S30: and according to the identified position information of the user, retrieving map data, and acquiring the position of the corresponding service item and the optimal path from the user to the corresponding service item.

In this step, the map data integrates a hospital internal map including specific location information of all offices, examination departments, pharmacies, payment places, washrooms in the hospital and a hospital peripheral scene map including specific location information of all living service facilities and bus stops around the hospital.

Therefore, the method specifically comprises the following steps: referring to step S20, the user can know the service item to be accessed, and at this time, the user' S location information is acquired, the map data is retrieved, and the location of the service item and the best path from the user to the service item are acquired.

At this time, the user's location information may be obtained in real time by integrating a positioning module, such as a GPS or an indoor positioning system. And the indoor positioning system can be realized by adopting Wi-F i, bluetooth, infrared, ultrasonic and other technologies.

The optimal path is calculated based on the map data and the navigation algorithm of the user's position information, and the navigation algorithm can calculate the optimal path according to the destination input by the user.

The navigation algorithm can be realized based on the shortest path algorithm such as Di jkstra algorithm and the like.

Step S40: and displaying the optimal path to the user in a graphical mode through a navigation interface, and providing navigation guidance for the user.

In the step, a visual and easy-to-use navigation interface is designed, and the calculated optimal path is displayed to a user through the navigation interface in a graphical mode. The navigation interface should provide real-time route guidance indicating the user's current location, destination, and waypoints. Simultaneously, voice navigation prompts can be provided for the user through the loudspeaker, so that the user can reach the destination at the highest speed.

According to the intelligent hospital multifunctional navigation service method disclosed by the embodiment of the invention, the internal map of the hospital and the map of the surrounding scenes of the hospital are integrated together, so that the whole-course treatment service is provided for the user in the hospital, meanwhile, the guiding function is provided for the user to come and go to the hospital and purchase dining and living goods, and the time of the user and the accompanying family members and the medical resources of the hospital are saved.

Example 2

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further explains the generation process of an optimal path when a functional module is a life service module or a public transportation inquiry module on the basis of the embodiment 1.

In this embodiment, when the functional module is a life service module, the generating process of the optimal path, please refer to fig. 2, specifically includes:

s3011, acquiring types and evaluation information of living service facilities around the hospital in real time.

The living service module can acquire information of living service facilities such as restaurants, shops and the like nearby a hospital in real time, and can acquire evaluation information of surrounding restaurants for reference of a user.

S3012, selecting a target shop according to the requirements and the evaluation information.

The method specifically comprises the following steps: the user can conveniently select proper restaurant dining according to restaurant evaluation and dish recommendation and in combination with own requirements, or shops purchase articles for daily use.

S3013, according to the position information of the user identified by the positioning technology, map data are called, the position of the target store and the optimal path from the user to the target store are obtained, then the optimal path is displayed to the user in a graphical mode through a navigation interface, and navigation guidance is provided for the user.

In this embodiment, when the functional module is a bus inquiry module, the generating process of the optimal path, please refer to fig. 3, specifically includes:

s3021, determining a destination and inputting the destination on a bus inquiry module.

The public traffic inquiry module can acquire information such as a public traffic route and a station, and after a user determines a destination, the information is input into the public traffic inquiry module to automatically plan the public traffic route.

S3022, obtaining a proper bus route.

The method specifically comprises the following steps: the user can select a bus route suitable for the user, and a bus starting point of the corresponding bus route is obtained.

S3023, according to the identified position information of the user, map data are retrieved, and the position of the bus starting point and the optimal path from the user to the bus starting point are obtained.

In this embodiment, the living service, the peripheral dining information and the bus inquiry function are displayed through the user interface, and the user can view the position and evaluation information of the peripheral living service facilities and inquire the information such as the bus route through the user interface. The living service and the surrounding catering information depend on a large amount of living service facility data and restaurant evaluation data, so that real-time synchronization with map service providers is realized, and the latest living service and catering information are acquired.

Example 3

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further explains the generation process of an optimal path when a functional module is a reservation queuing module on the basis of embodiment 1.

In this embodiment, when the functional module is a reserved queuing module, the generating process of the optimal path, please refer to fig. 4, specifically includes:

s3031, selecting an inspection item to be reserved and a proper time period, and submitting a reservation application.

The reservation queuing module is in butt joint with the hospital information system to realize the function of checking reservation, so that a user can select check items needing reservation through the reservation queuing module, select a proper time period and then submit a reservation request.

S3032, after the reservation is successful, generating a reservation list.

The reservation list includes detailed information such as a reservation number, a reservation time, and a check point.

S3033, queuing information of each consulting room or examination department is obtained in real time according to the relevant reservation information on the reservation list, so that a user can inquire queuing progress according to the reservation list, and the consultation time is reasonably arranged.

In the step, the reservation queuing module can acquire queuing information of each consulting room or examination department in real time according to related reservation information on a reservation list, such as the current number of calls, the number of waiting people and the like, so that a user can inquire queuing progress according to own reservation number or queuing number, and the treatment time is reasonably arranged. Meanwhile, the reservation queuing module can remind the user to arrive at the reservation place in advance according to the related reservation information on the reservation list of the user.

S3034, after the consulting room or the examination department is determined, map data are called according to the identified position information of the user, and the position of the consulting room or the examination department and the optimal path from the user to the consulting room or the examination department are obtained, so that the user can quickly complete the examination.

The embodiment further includes:

when the user completes the examination and the report presentation time arrives, the reservation queuing module receives the report notification pushed by the hospital information system. The user may query for reported results, such as assay results, visual reports, etc., through the reservation queuing module.

In addition, the reservation queuing module can display the report result in a graphic form, so that the report result is convenient for a user to check. In order to ensure the privacy of the user, the report inquiry needs to be subjected to identity verification, such as inputting an identity card number, a medical insurance card number and the like.

In addition, the reservation queuing module of the embodiment also has a reminding function, which can set a reminding function for a user, such as reservation reminding, queuing reminding, report presenting reminding and the like. The reservation queuing module may alert the user to prepare a visit or view a report at an appropriate time based on the user's reservation information and real-time queuing information.

The embodiment integrates the checking reservation, queuing information and report inquiry functions, so that a user can reserve checking, check queuing progress through the reservation queuing module and receive notification when a report is presented.

Example 4

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further explains the generation process of an optimal path when a functional module is a pharmacy medicine taking and intelligent medicine management module on the basis of the embodiment 1.

In this embodiment, when the functional module is a pharmacy drug taking and intelligent drug management module, the generation of the optimal path specifically includes:

s3041, acquiring pharmacy position information and business hours by interfacing with a hospital information system.

S3042, according to the identified position information of the user, map data are retrieved, and the optimal path from the user to the pharmacy is obtained, so that the user can conveniently and quickly find the pharmacy according to navigation information, and the medicine taking efficiency is improved.

In addition, the present embodiment further includes:

s3043, acquiring prescription information of a user, and facilitating the user to check the prescription information at any time through a pharmacy medicine taking module.

The method specifically comprises the following steps: after the user finishes the diagnosis, the pharmacy medicine taking and intelligent medicine management module can acquire prescription information of the user, including medicine names, dosages, usage, dosage and the like, and store the prescription information, so that the user can check the prescription information at any time.

S3044, setting medication reminding according to prescription information of a user, and sending and recording the medication reminding to a mobile terminal of the user.

The method specifically comprises the following steps: the pharmacy medicine taking and intelligent medicine management module can set medicine reminding for the user according to prescription information of the user and send records to a mobile terminal connected with the user. Meanwhile, the medication records of the user can be recorded, so that the user and the doctor can conveniently conduct subsequent review or adjust the treatment scheme.

S3045, identifying whether a medicine interaction problem exists in prescription information of the user, if so, reminding the user in time, and suggesting the user to consult with a doctor so as to ensure medication safety of the user.

The method specifically comprises the following steps: the pharmacy drug delivery and intelligent drug management module can identify drug interaction problems such as excessive drug dosage, drug conflict and the like which may exist in a user prescription. When a problem is found, the user is reminded in time, and the user is recommended to consult with a doctor, so that the medication safety of the user is ensured.

The embodiment can realize the inquiry of the pharmacy position and provide medicine taking navigation. Meanwhile, the medicine information of the user can be recorded, and the information is sent to the mobile terminal bound by the user when the medicine taking time is reached so as to remind the user to take medicine on time.

Example 5

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further explains the generation process of an optimal path when a functional module is a self-service processing module for processing hospitalization, payment guidance and medical insurance on the basis of the embodiment 1.

In this embodiment, when the functional module is a module for handling hospitalization, payment guidance and medical insurance self-service handling, the implementation of handling hospitalization flow guidance by the module for handling hospitalization, payment guidance and medical insurance self-service handling specifically includes:

s3051, acquiring position information of departments relevant to the treatment of hospitalization.

The method specifically comprises the following steps: when the user needs to transact the hospitalization, the materials, programs and related notes required for transacting the court can be known through the hospitalization transacting, payment guidance and medical insurance self-service transacting module.

S3052, according to the identified position information of the user, map data are retrieved, an optimal path from the user to the department relevant to the hospitalization is obtained, and navigation guidance of the department relevant to the hospitalization is provided for the user.

The embodiment realizes the payment guide by handling the hospitalization, the payment guide and the medical insurance self-service handling module, and the payment guide comprises the following specific steps:

s3053, inquiring unpaid items of the user, and providing payment modes and position information of payment places.

The method comprises the following steps: the self-service handling module for handling hospitalization, payment guidance and medical insurance can inquire the unpaid items of the user, such as registration fees, check fees, hospitalization fees and the like, and provide information of payment modes and payment places.

S3054, according to the identified position information of the user, map data are retrieved, an optimal path from the user to the payment place is obtained, navigation guidance of the payment place is provided for the user, the user is helped to find out the payment place quickly, and online payment is facilitated for the user.

The medical insurance self-service handling module integrates an online payment function and supports mainstream payment modes such as payment treasures, weChat payment and the like. The user can directly finish payment through the self-service payment guide and medical insurance handling module, cash transaction is reduced, and payment efficiency is improved.

In addition, the embodiment realizes self-service medical insurance handling through handling hospitalization, payment guidance and self-service medical insurance handling module, and specifically comprises the following steps:

s3055, carrying out identity authentication on the user, and after the authentication is passed.

The method specifically comprises the following steps: in order to ensure the privacy and the fund safety of the user, the identity verification of the user is required by the self-service handling module for handling the hospitalization, paying and medical insurance. The verification mode can comprise the steps of inputting an identity card number, a medical insurance card number, a payment password and the like so as to ensure the use safety of a user.

S3056, the medical insurance fixed-point self-service handling function and the medical insurance related information inquiry function are realized by interfacing with the hospital information system and the medical insurance information system, or the user finishes the online payment function.

The method specifically comprises the following steps: the self-service handling function of the medical insurance site is realized by docking with the hospital information system and the medical insurance information system. The user can also inquire the information such as the balance of the medical insurance account, reimbursement proportion and the like through the medical insurance transaction module for handling hospitalization, payment guidance and medical insurance self-service transaction module for handling medical insurance reimbursement. In the process of handling, the hospitalization, payment guidance and medical insurance self-service handling module can provide operation guidance for the user, and simplify the medical insurance handling flow.

The self-service processing module for processing hospitalization and payment guidance and medical insurance in the embodiment provides the flow guidance and payment guidance for processing hospitalization and integrates the medical insurance processing function, so that a user can quickly complete related procedures when the user needs to process hospitalization or payment.

Example 6

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further explains the generation process of an optimal path when a functional module is an inspection and review reminding module on the basis of embodiments 1 and 3.

In this embodiment, when the functional module is the examination and review reminding module, the generation of the optimal path specifically includes:

s3061, according to a reservation list of a user, providing notes before examination, sending the notes to a mobile terminal of the user, and sending reminding information.

The method specifically comprises the following steps: the examination and review reminding module can provide the user with pre-examination notes such as fasting examination, fasting, drug withdrawal and the like according to the examination items reserved by the user. Before the examination, the examination and review reminding module reminds the user of the notice by sending an information reminding function (such as vibration, sound, screen prompt and the like) to the mobile terminal of the user, so that the user can finish the examination smoothly.

S3062, reservation information of a user is obtained in real time, and a reminder prepares to check and check related information on the premise of checking.

The method specifically comprises the following steps: the examination and review reminding module can acquire reservation information of the user in real time and remind the user to prepare for examination before examination. The reminder content includes the time, location, required material, etc. of the inspection to assist the user in reaching the inspection location on time.

S3063, according to the identified position information of the user, map data are retrieved, and the position of the inspection place and the optimal path from the user to the inspection place are obtained, so that the user can be helped to arrive at the inspection place quickly and timely, and the user can be ensured to finish inspection smoothly.

In addition, the inspection and review reminding module provided in this embodiment further realizes a review providing function, and specifically includes:

S3064, reminding the user of reserving review and related matters needed to be prepared for review according to the visit record of the user and the doctor advice information.

The method specifically comprises the following steps: and setting a review prompt for the user according to the visit record of the user and the doctor suggestion. Before the review time arrives, the information can prompt the user to reserve review so as to ensure that the user carries out review according to the time suggested by the doctor.

S3065, determining a review department, and calling map data according to the identified position information of the user to obtain the position of the review department and the optimal path from the user to the review department.

The method specifically comprises the following steps: when the user makes a review, the information reminds the user of the related matters needing to be prepared, such as carrying old medical records, checking reports and the like. In addition, the method further comprises the steps that the user provides a review department, map data are retrieved according to the identified position information of the user, the position of the review department and the optimal path from the user to the review department are obtained, navigation guidance of the review department is provided for the user, and the user is helped to quickly find a review place.

In this embodiment, the review and review reminding module is used to inform the user of the notice before review, remind the user of the review to be performed, and remind the user of the related matters to be prepared during review.

Example 7

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further explains information which a user can inquire and know when a functional module is an intelligent inquiry and diagnosis and treatment plan estimation module on the basis of the embodiment 1.

In this embodiment, when the functional module is an intelligent inquiry and diagnosis and treatment plan estimation module, referring to fig. 5, the user can inquire and understand the following information through the intelligent inquiry and diagnosis plan estimation module:

s3071, collecting illness state information of the user through questioning, and analyzing illness state according to answers of the user.

The method comprises the following steps: the intelligent inquiry and diagnosis plan estimation module is based on artificial intelligence technology such as Natural Language Processing (NLP) and machine learning algorithms. The system can interact with the user, collect the illness state information of the user through questioning, and analyze the illness state according to the answer of the user.

S3072, generating a preliminary diagnosis result according to the illness state information of the user.

Specifically, according to the illness state information provided by the user, the intelligent inquiry and diagnosis and treatment plan estimation module can generate a preliminary diagnosis result. The primary diagnosis result is only used as a reference, and the user needs to make detailed consultation with a professional doctor during actual diagnosis.

S3073, according to the primary diagnosis result and the historical data, generating an estimated treatment scheme needed by a user by real-time synchronization with a hospital database and a medical resource library.

The method comprises the following steps: the intelligent inquiry and diagnosis and treatment plan estimation module can generate a treatment scheme which a user may need to perform according to the initial diagnosis result and the historical data, namely, the estimated treatment scheme. This will help the user to understand the treatment process and be ready for the actual visit.

S3074, estimating the medical cost for generation according to the estimated treatment scheme.

The method comprises the following steps: according to the estimated diagnosis and treatment scheme, the medical cost possibly generated by the user can be calculated. The cost forecast includes various costs of diagnosis and treatment projects, medicines, hospitalization and the like, so that a user can know economic expenditure possibly needed in advance.

In this embodiment, the intelligent inquiry and diagnosis plan prediction module relies on a large amount of medical data and knowledge base. The method can be synchronized with a hospital database, a medical resource library and the like in real time to acquire the latest diagnosis and treatment scheme and cost information, and the accuracy of prediction is improved.

The intelligent inquiry and diagnosis and treatment plan prediction module of the embodiment can generate a preliminary diagnosis and treatment plan and cost prediction by asking questions to the user and analyzing answers, so that the user can know the approximate treatment scheme and the predicted cost, and is ready for actual diagnosis.

Example 8

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further expounds information which can be inquired and known by a user when a functional module is a doctor recommending and intelligent psychological evaluating module on the basis of the embodiment 1.

In this embodiment, when the functional module is a physician recommending and intelligent psychological evaluating module, the physician recommending and intelligent psychological evaluating module has a physician recommending function and a psychological evaluating function, and through the physician recommending and intelligent psychological evaluating module, the user can query and understand the following information:

s3081, interacting with a user, and recommending a proper doctor to the user according to the illness state and the demand of the user and the professional field and experience of the doctor;

or interact with the user by presenting a series of psychological questions to the user, analyzing the user's answers, generating a psychological assessment report, and recommending the appropriate physician to the user.

The method comprises the following steps: the appropriate physician is recommended to the user according to the condition and the needs of the user, the professional field and experience of the physician, and other factors. The physician recommending and intelligent psychological evaluating module can acquire physician information through a hospital database, and provide personalized recommendation for a user through intelligent algorithm analysis.

Or by presenting a series of psychological questions to the user, analyzing the user's answers, and generating a psychological assessment report. The psychological evaluation report can help the user to know own psychological conditions such as anxiety, depression and the like, and provide corresponding advice and professional psychological consultation resources.

S3082, detailed information of doctors is acquired through a hospital database.

The method comprises the following steps: the physician recommending and intelligent psychological evaluating module integrates the physician recommending and psychological evaluating functions, and a proper psychological physician is recommended to the user according to the psychological evaluating report of the user. This will help the user to find the appropriate psychiatrist faster, improving the efficiency of the visit.

The physician recommending and intelligent psychological evaluation module is displayed through a user interface, so that a user can view detailed information of the recommending physician, such as a physician profile, a good field, a reservation mode and the like. And meanwhile, the viewing and sharing functions of the psychological evaluation report are provided.

The physician recommendation and intelligence psychological assessment module of this embodiment relies on a large pool of physician information, psychological assessment questionnaires, and expertise repositories. The method can be synchronized with a hospital database, a psychological evaluation resource library and the like in real time to acquire the latest doctor and psychological evaluation data, so that the recommendation of proper doctors according to the illness state and the requirements of users is realized. Meanwhile, the intelligent psychological evaluation function is provided, so that a user is helped to know own psychological conditions, and professional psychological help is timely sought.

Example 9

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further expounds information which can be inquired and known by a user when a functional module is an intelligent hospital evaluation module on the basis of the embodiment 1.

In this embodiment, when the functional module is an intelligent hospital evaluation module, referring to fig. 6, the user can query and understand the following information through the intelligent hospital evaluation module:

s3091, evaluating the whole service, each department service and specific medical staff of the hospital by the user.

The method comprises the following steps:

the user interface of the intelligent hospital evaluation module provides an evaluation function entrance, a user can find evaluation options on the intelligent hospital evaluation module, and complete evaluation operation according to prompts, so that the user can evaluate the whole service of the hospital, the services of each department and specific medical staff, namely, the user can score the hospital and the medical staff and provide detailed feedback comments. The intelligent hospital evaluation module will collect the user's evaluation information and upload it to the hospital management system.

S3092, collecting evaluation data of users, analyzing the collected evaluation data, and generating a hospital service quality report.

The method comprises the following steps: and the intelligent hospital evaluation module analyzes the collected evaluation data and generates a hospital service quality report. The hospital service quality report can show the whole service quality of the hospital, the service quality of each department and the evaluation condition of medical staff. The hospital management layer can know the service quality of the hospital by checking the service quality report of the hospital and improve the service quality according to feedback comments.

S3093 the hospital service quality report is fed back to a hospital management layer and related medical staff so that the hospital management layer and the related medical staff can know the evaluation opinion of the user, and therefore the service quality is improved.

The method comprises the following steps: the intelligent hospital evaluation module can feed back the service quality report to a hospital management layer and related medical staff, so that the hospital management layer and the related medical staff can know the evaluation opinion of the user, and the service quality is improved.

In addition, in this embodiment, to protect user privacy, the intelligent hospital evaluation module further provides an anonymous evaluation option, so that the user can select anonymous evaluation, and privacy disclosure caused by the evaluation is avoided.

The intelligent hospital evaluation module of the embodiment enables a user to evaluate hospitals and medical staff, provides valuable comments for the hospitals, and helps the hospitals to continuously improve service quality.

Example 10

The embodiment discloses a multifunctional navigation service method for an intelligent hospital, which further specifically expounds the emergency call function realized by a user through the emergency call when a functional module is an emergency call module on the basis of the embodiment 1.

In this embodiment, when the functional module is an emergency call module, implementing the emergency call function through the emergency call module includes the following steps:

the user can quickly initiate an emergency help signal to the medical staff through the emergency call module in emergency.

The method comprises the following steps: the emergency call module is configured as an emergency call button so that the user can quickly initiate a call in an emergency situation. Therefore, when the user has an emergency, the emergency call button is triggered, and the emergency call module automatically interfaces with the emergency rescue system of the hospital to send an emergency help signal to medical staff. Meanwhile, the emergency call module can realize voice communication with medical staff through the built-in microphone and the loudspeaker, so that a user can describe specific situations.

The method comprises the following steps: the emergency call module has an automatic positioning function and can acquire the position information of the user in real time. When an emergency call is initiated, the emergency call module sends the position information of the user to medical staff so that the medical staff can quickly arrive at the site to provide assistance; meanwhile, the emergency call module can also store emergency contact information of the user, such as family members, friends and the like. Upon initiation of an emergency call, emergency contacts are automatically notified of help information and location to the user so that they provide additional support.

The emergency call module of the embodiment can enable a user to directly initiate an emergency call under emergency conditions to request emergency assistance of medical staff. And simultaneously, the position of the user is automatically positioned, so that the medical staff can quickly arrive at the site to provide assistance.

Example 11

The embodiment discloses a multifunctional navigation service system of an intelligent hospital, which provides whole course guidance service for a medical treatment process of a user by adopting the multifunctional navigation service method of any one of embodiments 1-10, and the system is shown in fig. 7 and comprises the following steps:

the system comprises a voice recognition module 101, a navigation module 102, a life service module 201, a bus inquiry module 202, a reservation queuing module 300, a pharmacy medicine taking and intelligent medicine management module 400, a treatment hospitalization module 500, a payment guidance and medical insurance self-service treatment module 600, an examination and review reminding module 700, an intelligent inquiry and diagnosis and treatment plan estimation module 800, a doctor recommendation and intelligent psychological evaluation module 900, an intelligent hospital evaluation module 1000, an emergency call module 2000, an online payment function module 3000 and a data encryption and privacy protection module 4000.

The voice recognition module 101 is provided with multiple language voice recognition functions, recognizes voice instructions of a user through an integrated voice recognition technology, and processes and converts the voice instructions of the user into texts for use by a subsequent navigation module.

The speech recognition module 101 is preloaded with multiple language packs and multiple language speech recognition modules to support the needs of users in different countries and regions, and simultaneously provides language selection options on the interactive interface, so that the users can select proper languages according to the needs. Meanwhile, the voice recognition function can be realized according to the language selected by the user. The voice recognition module 101 cooperates with the functional modules so that a user interacts with the system via voice commands.

In addition, the voice recognition module 101 also has a multi-language speech synthesis function for converting text information into voice output, and can provide voice prompts and guidance for the user in corresponding languages according to the language selected by the user.

In addition, the speech recognition module 101 also stores text, image and audio resources in various languages. When the user selects different languages, corresponding resources are automatically called so as to realize multi-language interface display and voice output.

Meanwhile, the voice recognition module 101 can also be mutually docked with an online translation service to realize a real-time translation function. When the cross-language communication is needed, the user can conduct real-time translation dialogue with the medical staff through the voice recognition module 101 so as to enable the communication to be smoother.

The navigation module 102 is configured to obtain map data integrated by the map of the hospital interior and the map of the scene surrounding the hospital and location information of the user, generate an optimal path from the user to the destination according to the location information of the user and the voice command identified by the voice recognition module, and graphically display the optimal path to the user through the navigation interface to provide navigation guidance for the user.

The internal map of the hospital comprises specific position information of the places such as a consulting room, an inspection department, a pharmacy and the like, and the specific position information can be obtained by interfacing with a hospital information system or using a third-party map data service. The scene map around the hospital comprises information of living service facilities such as restaurants, shops and the like near the hospital and bus information, and can be synchronized with map service providers, public transportation data providers and the like in real time so as to acquire latest living services, catering information and bus data.

The living service module 201 is configured to obtain types and evaluation information of living service facilities around the hospital in real time, so as to facilitate user inquiry, and select a target shop according to the requirements and the evaluation information, and provide a location of the target shop.

In this embodiment, please refer to embodiment 2 for a specific implementation process of the user obtaining the target store through the life service module 201, and the description of this embodiment is not repeated.

The bus inquiry module 202 is configured to obtain bus data around the hospital, and provide a suitable bus route and a position of a bus start point according to a destination input by a user.

In the specific implementation process of obtaining the public transportation data by the public transportation query module 202, please refer to embodiment 2, which is not repeated.

The appointment queuing module 300 is used for interfacing with a hospital information system to realize an examination appointment function, and simultaneously obtains queuing information of each consulting room and each examination department in real time, so that a user can conveniently inquire queuing progress and reasonably arrange the treatment time according to own appointment list, and the appointment reminding and report checking reminding are carried out on the user, so that the user is convenient to prepare treatment or check reports.

In this embodiment, please refer to embodiment 3 for a specific implementation process of implementing the reservation queuing function through the reservation queuing module 300, which is not repeated.

The pharmacy medicine taking and intelligent medicine management module 400 is used for interfacing with a hospital information system, acquiring pharmacy position information and business hours, recording prescription information of a user, facilitating the user to check at any time, setting medicine reminding according to the prescription information of the user, sending the medicine reminding to a mobile terminal of the user, identifying whether medicine interaction problems exist in the prescription information of the user, reminding the user in time if the medicine interaction problems exist, suggesting the user to consult with a doctor, and ensuring medicine safety of the user.

The specific implementation process of the user to implement the pharmacy drug taking and intelligent drug management function through the pharmacy drug taking and intelligent drug management module 400 is shown in embodiment 4, and this embodiment is not repeated.

The self-service processing module 500 for processing hospitalization and payment guidance and medical insurance is used for providing the flow guidance and payment guidance for processing hospitalization, providing the position information of the processing hospitalization and payment places, and integrating the medical insurance processing function so that the user can rapidly process the related processing procedures of hospitalization or payment.

The specific implementation process of the user to handle the hospitalization flow direction, the payment direction and the medical insurance self-service handling direction through the hospitalization handling, payment direction and medical insurance self-service handling module 500 is referred to embodiment 5, and this embodiment is not repeated.

The examination and review reminding module 600 is used for informing the user of the notice before examination, reminding the user of the upcoming examination sum, reminding the user of the related matters needing to be prepared during review, and providing an examination place and a review department.

In the specific implementation process of implementing the checking and review reminding function by the user through the checking and review reminding module 600, please refer to embodiment 6, which is not repeated.

The intelligent inquiry and diagnosis and treatment plan estimation module 700 is configured to generate a preliminary diagnosis result by asking questions to the user and analyzing the illness state of the user's answer, and further generate an estimated treatment plan and a cost budget.

In the specific implementation process of the user to implement the intelligent inquiry and diagnosis and treatment plan estimation function through the intelligent inquiry and diagnosis and treatment plan estimation module 700, please refer to embodiment 7, which is not repeated.

The physician recommending and intelligent psychological assessment module 800 is used for recommending proper physicians to users according to the illness state and the demands of the users and providing detailed information of the physicians.

In this embodiment, please refer to embodiment 8 for a specific implementation process of implementing the physician recommending and intelligent psychological assessment function through the physician recommending and intelligent psychological assessment module 800, which is not repeated.

The intelligent hospital evaluation module 900 is configured to enable a user to evaluate the overall services of the hospital, the services of each department, and the specific medical staff, so as to generate a hospital service quality report and feed back the hospital service quality report to the hospital management layer and the related medical staff.

In this embodiment, please refer to embodiment 9 for a specific implementation process of implementing the intelligent hospital evaluation function by the user through the intelligent hospital evaluation module 900, and the description of this embodiment is not repeated.

The emergency call module 1000 is configured to enable a user to directly initiate an emergency call in an emergency situation, and simultaneously obtain location information of the user in real time, so as to request emergency assistance of medical staff.

In this embodiment, please refer to embodiment 10 for a specific implementation process of implementing the emergency call function by the user through the emergency call module 1000, and the description of this embodiment is not repeated.

The online payment function module 2000 is used for directly completing registration and previous payment operations.

The online payment function module 2000 has the following functions:

and various mainstream online payment modes such as payment treasures, weChat payment, unionpay and the like are supported. The user can select an appropriate payment method according to his own needs and complete the payment operation on the online payment function module 2000.

The online payment function module 2000 employs multiple security measures such as data encryption, payment verification, etc. When the user performs payment operation on the online payment function module 2000, the online payment function module 2000 performs encrypted transmission on the payment data, so as to prevent data leakage. Meanwhile, the online payment function module 2000 performs user authentication during the payment process, so as to ensure that only the user can perform payment operation, thereby ensuring the payment safety of the user.

The online payment function module 2000 realizes online payment of registration, payment and other operations by interfacing with a hospital system. After the user completes the payment operation on the online payment function module 2000, the hospital system automatically updates the information of the user for the diagnosis, and provides a convenient experience for the user for the diagnosis.

The online payment function module 2000 provides a payment function portal, and the user can select items to be paid, such as registration, payment, etc., and select a payment mode on the online payment function module 2000. The online payment function module 2000 directs the user to complete the payment and provides payment result feedback.

The online payment function module 2000 has a payment record management function, and a user can query a historical payment record on the online payment function module 2000, so that the user can know the payment condition of the user conveniently.

The data encryption and privacy protection module 3000 adopts a data encryption technology, and is used for protecting user data.

The data encryption and privacy protection module 3000 has the following functions:

the online payment function module 2000 performs encryption processing on sensitive data such as personal information, visit records, payment information of a user by using advanced data encryption technology such as AES, RSA, and the like. The encrypted data has higher security in the storage and transmission processes, and the data leakage is prevented.

The online payment function module 2000 strictly manages links such as collection, use, storage, and transmission of user data according to privacy protection principles. The online payment function module 2000 can collect and use user data only if user authorization is obtained, and ensures that the data is used only for legal and legal purposes.

The online payment function module 2000 enforces an access control policy that limits access rights to user data. Only authorized online payment function module 2000 users, medical staff, etc. can access user data, preventing unauthorized access and data leakage.

The online payment function module 2000 provides privacy preserving settings options that allow users to customize the scope and permissions of data sharing. The user may select whether to allow the online payment function module 2000 to share personal information, a doctor's record, etc., and set a corresponding right.

The online payment function module 2000 has a data backup and recovery function, and periodically backs up user data to prevent data loss. Meanwhile, the online payment function module 2000 supports a data recovery function, ensuring that user data can be recovered rapidly in case of damage or data loss of the online payment function module 2000.

Example 12

The embodiment discloses multifunctional navigation service equipment of an intelligent hospital, which comprises an equipment main body, a memory arranged in the equipment main body, a processor and a program stored on the memory and capable of running on the processor, wherein when the processor executes the program, the multifunctional navigation service method of the intelligent hospital is realized according to any one of the embodiments 1-10, so that the whole-course treatment service is provided for a user in the hospital, and meanwhile, the guiding function is provided for the user to come to and go from the hospital and purchase of dining and living goods, and the time of the user and accompanying family members and medical resources of the hospital are saved.

In the description provided herein, numerous specific details are set forth. It will be appreciated, however, that embodiments of the invention may be practiced without such specific details. Similarly, in the above description of exemplary embodiments of the invention, various features of embodiments of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. Wherein the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art will appreciate that the modules in the apparatus of the embodiments may be adaptively changed and disposed in one or more apparatuses different from the embodiments. The modules or units or components of the embodiments may be combined into one module or unit or component and, furthermore, they may be divided into a plurality of sub-modules or sub-units or sub-components. Except that at least some of such features and/or processes or elements are mutually exclusive.

It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The use of the words first, second, third, etc. do not denote any order. These words may be interpreted as names. The steps in the above embodiments should not be construed as limiting the order of execution unless specifically stated.

Claims

1. The intelligent hospital multifunctional navigation service method is characterized by comprising the following steps of:

wherein, the functional module includes: the system comprises a life service module, a public transport inquiry module and a pharmacy medicine taking and intelligent medicine management module.

2. The intelligent hospital multifunctional navigation service method according to claim 1, wherein when the functional module is a life service module, the generation of the optimal path specifically comprises:

3. The intelligent hospital multifunctional navigation service method according to claim 1, wherein when the functional module is a bus inquiry module, the generation of the optimal path specifically comprises:

acquiring a proper bus route;

4. The intelligent hospital multifunctional navigation service method according to claim 1, wherein when the functional module is a pharmacy medicine taking and intelligent medicine management module, the generation of the optimal path specifically comprises:

5. The intelligent hospital multifunctional navigation service method according to claim 1, wherein the pharmacy medicine taking and intelligent medicine management module further has the following functions:

6. The intelligent hospital multifunctional navigation service method according to claim 1, wherein the functional module further comprises an intelligent inquiry and diagnosis and treatment plan estimating module, and the intelligent inquiry and diagnosis and treatment plan estimating module has the following functions:

7. The intelligent hospital multifunctional navigation service method according to claim 1, wherein the functional module further comprises a physician recommending and intelligent psychological assessment module, and the physician recommending and intelligent psychological assessment module has the following functions:

8. The intelligent hospital multifunctional navigation service method according to claim 1, wherein the functional module further comprises an intelligent hospital evaluation module, and the intelligent hospital evaluation module has the following functions:

9. The intelligent hospital multifunctional navigation service method according to claim 1, wherein said function module further comprises an emergency call module, and implementing an emergency call function through said emergency call comprises the steps of:

10. An intelligent hospital multifunctional navigation service system, characterized in that a multifunctional navigation service method of any one of claims 1-9 is adopted to provide whole course guidance service for a user's medical process, and the system comprises: