CN116433445A - Government service evaluation system and method based on Internet - Google Patents
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Abstract
The invention relates to the field of government service, in particular to an internet-based government service evaluation system and method, which are used for solving the problems that an existing government service evaluation processing system cannot effectively monitor and evaluate the government service quality and cannot improve the government service and improve the government service quality; the user of the government service evaluation system can easily evaluate and feed back the government service through the Internet, communication and communication between the government and the masses can be promoted, then the government evaluation information of the government evaluation objects is collected, the acceptance degree of the user on the government service website and the enthusiasm of government personnel for collecting the ideas and replying to the government service website can be measured, therefore, the comprehensive evaluation can be carried out on the government service through the government evaluation coefficient, the higher the government evaluation coefficient is, the better the evaluation result is, finally, the government service can be improved through showing the qualified list and the unqualified list, and the government service quality is improved, so that the working efficiency is improved.
Description
Technical Field
The invention relates to the field of government affair service, in particular to a government affair service evaluation system and method based on the Internet.
Background
With the advent of the internet era, government departments began to gradually push electronic government service to provide more convenient and efficient service, but the service quality provided by different areas and departments is uneven, and effective supervision and evaluation are difficult, and patent application number CN202110279277.2 discloses a government service evaluation processing method and system, comprising: when the government affair service channel provides government affair service, generating corresponding office work, and acquiring evaluation information submitted by a user after the office work is finished; evaluating and checking the text content in the evaluation information, and filtering the text evaluation information with incorrect language; according to the filtered evaluation information, the evaluated department carries out a return visit verification on each piece of the evaluation information, the evaluation information with the true evaluation content is registered, and the evaluation content is not listed as invalid evaluation; according to the poor evaluation information of the evaluation content reality, the rated department carries out limit modification, and feeds back modification results to users, evaluation information is acquired through multiple channels and multiple types, the evaluation is audited, revisited and modified by utilizing a perfect evaluation management system, the validity of evaluation data is ensured, and the weak links of government affair service are rapidly positioned through the poor evaluation information, timely processing and feedback are carried out, thereby supervising the modification, actually improving the government affair service capability, but the following defects still exist: the government service quality can not be effectively monitored and evaluated, the government service can not be improved, the government service quality can be improved, and the government service work efficiency is low.
Disclosure of Invention
In order to overcome the technical problems, the invention aims to provide a government service evaluation system and method based on the Internet, wherein the government service evaluation system comprises the following steps: the user registers and logs in the government affair service website through the user evaluation module, and leaves and scores the government affair service website, after receiving the government affair completion instruction through the government affair evaluation platform, the government affair service networks of all areas are marked as government affair evaluation objects in sequence, the government affair evaluation information of the government affair evaluation objects is obtained through the information acquisition module, the government affair evaluation coefficients are obtained through the data analysis module according to the government affair evaluation information, the government affair evaluation objects are divided into qualified objects and unqualified objects according to the government affair evaluation coefficients, the qualified list is formed and displayed through the evaluation display module according to the qualified objects and the government affair evaluation coefficients, the unqualified list is formed and displayed according to the unqualified objects and the government affair evaluation coefficients, and the problems that an existing evaluation processing system for the government affair service cannot effectively monitor and evaluate the government affair service quality, the government affair service quality is improved, and the government affair service work efficiency is low are solved.
The aim of the invention can be achieved by the following technical scheme:
an internet-based government service evaluation system, comprising:
the user evaluation module is used for registering and logging in the government affair service website, leaving a message and scoring the government affair service website, generating a government affair completion instruction at the same time, and sending the government affair completion instruction to the government affair evaluation platform;
the government affair evaluation platform is used for marking the government affair service networks of all areas as a government evaluation object i in sequence after receiving the government affair completion instruction, and sending the government evaluation object i to the information acquisition module;
the information acquisition module is used for acquiring the political information of the political object i and sending the political information to the data analysis module; the political evaluation information comprises an evaluation user ratio PH, a grading value PF, a recommended value TJ and a complex value YF;
the data analysis module is used for obtaining a political evaluation coefficient ZP according to the political evaluation information, dividing a political evaluation object i into a qualified object and a disqualified object according to the political evaluation coefficient ZP, and sending the qualified object, the disqualified object and the corresponding political evaluation coefficient ZP to the evaluation display module;
and the evaluation display module is used for forming and displaying a qualified list according to the qualified objects and the political evaluation coefficients ZP, and forming and displaying an unqualified list according to the unqualified objects and the political evaluation coefficients ZP.
As a further scheme of the invention: the specific process of the information acquisition module for acquiring the political information of the political object i is as follows:
acquiring the total number of registered users of the political object i, marking the total number as a user value YH, acquiring the total number of times the political object i is evaluated, marking the total number of times as an evaluation value PC, acquiring the ratio between the evaluation value PC and the user value YH, and marking the ratio as an evaluation value PH;
the score of each time of the political object i is obtained, all the scores are summed and the average value is obtained, and the average value is marked as a scoring value PF;
the total number of praise and shared times of the political object i are obtained and marked as a praise value ZC and a shared value XC respectively, and the praise value ZC and the shared value XC are substituted into a formula
Obtaining a recommended value TJ, wherein m1 and m2 are preset weight coefficients of a praise value ZC and a share value XC respectively, and m1+m2=1, m1=0.68 and m2=0.32 are taken;
the method comprises the steps of obtaining total times of a user for leaving a message in a political object i, marking the total times as a reserved value LS, obtaining a message leaving time and a message replying time of the user in the political object i each time, marking the message leaving time and the message replying time as LY and HF respectively when the message is left, obtaining a time difference between LY and HF when the message is replied and marking the time difference as a reserved difference LF, summing all reserved differences LF, calculating an average value, and marking the average value as an important complex value YF;
and sending the evaluation user ratio PH, the scoring value PF, the recommended value TJ and the complex value YF to a data analysis module.
As a further scheme of the invention: the specific process of the data analysis module obtaining the political evaluation coefficient ZP is as follows:
substituting the evaluation ratio PH, the scoring value PF, the recommended value TJ and the complex value YF into a formula
the political factor ZP is compared with a political threshold ZPy: if the political factor ZP is more than or equal to the political threshold ZPy, marking a political object i corresponding to the political factor ZP as a qualified object; if the political factor ZP is smaller than the political threshold ZPy, marking a political object i corresponding to the political factor ZP as an unqualified object;
and sending the qualified objects, the unqualified objects and the corresponding political evaluation coefficients ZP to an evaluation display module.
As a further scheme of the invention: the specific process of forming the qualified list and the unqualified list by the evaluation display module is as follows:
after receiving the qualified objects, inputting the qualified objects into a qualified list, and sequencing the qualified objects according to the order of the political evaluation coefficients ZP from big to small and displaying the qualified objects in the qualified list;
and after receiving the unqualified objects, inputting the unqualified objects into the unqualified list, and sequencing the unqualified objects according to the order of the political evaluation coefficient ZP from small to large and displaying the unqualified objects in the unqualified list.
As a further scheme of the invention: the government affair service evaluation method based on the Internet comprises the following steps:
step one: the user registers and logs in the government affair service website, and carries out message leaving and scoring on the government affair service website in the user evaluation module, and after the message leaving or scoring is finished, a government affair completion instruction is generated and sent to the government affair evaluation platform;
step two: after receiving the government affair completion instruction, the government affair evaluation platform marks the government affair service networks of all areas as government evaluation objects i, i=1, … … and n, wherein n is a natural number;
step three: the government affair evaluation platform sends the government evaluation object i to the information acquisition module;
step four: the information acquisition module acquires the total number of registered users of the political object i and marks the total number as a user value YH, acquires the total number of times the political object i is evaluated, marks the total number of times as an evaluation value PC, acquires the ratio between the evaluation value PC and the user value YH, and marks the ratio as an evaluation value PH;
step five: the information acquisition module acquires the score of each evaluated of the political object i, sums all the scores and calculates an average value, and marks the average value as a scoring value PF;
step six: the information acquisition module acquires the total number of times that the political object i is praised and the total number of times that the political object i is shared, marks the total number of times as a praise value ZC and a share value XC respectively, and substitutes the praise value ZC and the share value XC into a formula
Obtaining a recommended value TJ, wherein m1 and m2 are preset weight coefficients of a praise value ZC and a share value XC respectively, and m1+m2=1, m1=0.68 and m2=0.32 are taken;
step seven: the information acquisition module acquires the total number of messages of a user in the political object i, marks the total number of messages as a retention value LS, acquires the time of the messages of the user in the political object i each time and the time of the messages to be replied, marks the time of the messages as LY (LY) and HF (HF) when the messages are replied respectively, acquires the time difference between the LY and the HF when the messages are replied and marks the time difference as a retention difference LF, sums all the retention differences LF and calculates an average value, and marks the average value as an important complex value YF;
step eight: the information acquisition module sends the evaluation user ratio PH, the scoring value PF, the recommended value TJ and the complex value YF to the data analysis module;
step nine: the data analysis module substitutes the evaluation user ratio PH, the grading value PF, the recommended value TJ and the complex value YF into a formula
Obtaining a political evaluation coefficient ZP, wherein gamma is an error factor, gamma=0.922, f1, f2, f3 and f4 are respectively preset weight coefficients of an evaluation user ratio PH, a grading value PF, a recommended value TJ and a complex value YF, f4 is more than f2 > f3 > f1 > 1.22, f1=1.45, f2=2.36, f3=2.08 and f4=2.98;
step ten: the data analysis module compares the political factor ZP to a political threshold ZPy: if the political factor ZP is more than or equal to the political threshold ZPy, marking a political object i corresponding to the political factor ZP as a qualified object; if the political factor ZP is smaller than the political threshold ZPy, marking a political object i corresponding to the political factor ZP as an unqualified object;
step eleven: the data analysis module sends qualified objects, unqualified objects and corresponding political evaluation coefficients ZP to the evaluation display module;
step twelve: the evaluation display module inputs the qualified objects into a qualified list after receiving the qualified objects, sorts the qualified objects according to the order of the political evaluation coefficients ZP from big to small, and displays the qualified objects in the qualified list;
step thirteen: and the evaluation display module inputs the unqualified objects into the unqualified list after receiving the unqualified objects, sorts the unqualified objects according to the order of the smaller-sized and larger-sized political evaluation coefficients ZP, and displays the unqualified objects in the unqualified list.
The invention has the beneficial effects that:
according to the government affair service evaluation system and method based on the Internet, a user registers and logs in a government affair service website through a user evaluation module, leaves and scores the government affair service website, after receiving a government affair completion instruction through a government affair evaluation platform, sequentially marks government affair service networks of all areas as government evaluation objects, acquires the government evaluation information of the government evaluation objects through an information acquisition module, acquires the government evaluation coefficients according to the government evaluation information through a data analysis module, divides the government evaluation objects into qualified objects and unqualified objects according to the government evaluation coefficients, forms a qualified list according to the qualified objects and the government evaluation coefficients through an evaluation display module, and displays the qualified list according to the unqualified objects and the government evaluation coefficients; the government service evaluation system is characterized in that a user can easily evaluate and feed back government service through the Internet, communication and communication between the government and the masses can be promoted, the government is made transparent, then the government evaluation information of the government evaluation objects is collected, the government evaluation information comprises an evaluation user ratio, an evaluation value, a recommendation value and a complex value, the evaluation user ratio, the evaluation value and the recommendation value can be used for measuring the acceptance degree of the user to a government service website, the complex value can be used for measuring the enthusiasm of government personnel for collecting and replying the government personnel, therefore, the government evaluation coefficient obtained through analysis of the four people can comprehensively evaluate the government service, the evaluation result is excellent if the government evaluation coefficient is higher, finally, the government service can be improved through showing a qualified list and a non-qualified list, and the government service quality is improved, so that the work efficiency is improved.
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The invention will be further described with reference to the accompanying drawings,
fig. 1 is a schematic block diagram of an internet-based government service evaluation system in the present invention.
Detailed Description
The technical solutions of the embodiments of the present invention will be clearly and completely described below in conjunction with the embodiments of the present invention, and it is apparent that the described embodiments are only some embodiments of the present invention, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
Example 1:
referring to fig. 1, the present embodiment is an internet-based government service evaluation system, which includes the following modules: the system comprises a user evaluation module, a government affair evaluation platform, an information acquisition module, a data analysis module and an evaluation display module;
the user evaluation module is used for registering and logging in the government affair service website, leaving a message and scoring the government affair service website, generating a government affair completion instruction at the same time, and sending the government affair completion instruction to the government affair evaluation platform;
the government affair evaluation platform is used for marking government affair service networks of all areas as a government evaluation object i in sequence after receiving a government affair completion instruction, and sending the government evaluation object i to the information acquisition module;
the information acquisition module is used for acquiring the political information of the political object i and sending the political information to the data analysis module; the political evaluation information comprises an evaluation user ratio PH, a grading value PF, a recommended value TJ and a complex value YF;
the data analysis module is used for obtaining a political evaluation coefficient ZP according to the political evaluation information, dividing a political evaluation object i into a qualified object and an unqualified object according to the political evaluation coefficient ZP, and sending the qualified object, the unqualified object and the corresponding political evaluation coefficient ZP to the evaluation display module;
the evaluation display module is used for forming and displaying a qualified list according to the qualified objects and the political evaluation coefficients ZP, and forming and displaying an unqualified list according to the unqualified objects and the political evaluation coefficients ZP.
Example 2:
referring to fig. 1, the embodiment is a government service evaluation method based on the internet, which includes the following steps:
step one: the user registers and logs in the government affair service website, and carries out message leaving and scoring on the government affair service website in the user evaluation module, and after the message leaving or scoring is finished, a government affair completion instruction is generated and sent to the government affair evaluation platform;
step two: after receiving the government affair completion instruction, the government affair evaluation platform marks the government affair service networks of all areas as government evaluation objects i, i=1, … … and n, wherein n is a natural number;
step three: the government affair evaluation platform sends the government evaluation object i to the information acquisition module;
step four: the information acquisition module acquires the total number of registered users of the political object i and marks the total number as a user value YH, acquires the total number of times the political object i is evaluated, marks the total number of times as an evaluation value PC, acquires the ratio between the evaluation value PC and the user value YH, and marks the ratio as an evaluation value PH;
step five: the information acquisition module acquires the score of each evaluated of the political object i, sums all the scores and calculates an average value, and marks the average value as a scoring value PF;
step six: the information acquisition module acquires the total number of times that the political object i is praised and the total number of times that the political object i is shared, marks the total number of times as a praise value ZC and a share value XC respectively, and substitutes the praise value ZC and the share value XC into a formula
Obtaining a recommended value TJ, wherein m1 and m2 are preset weight coefficients of a praise value ZC and a share value XC respectively, and m1+m2=1, m1=0.68 and m2=0.32 are taken;
step seven: the information acquisition module acquires the total number of messages of a user in the political object i, marks the total number of messages as a retention value LS, acquires the time of the messages of the user in the political object i each time and the time of the messages to be replied, marks the time of the messages as LY (LY) and HF (HF) when the messages are replied respectively, acquires the time difference between the LY and the HF when the messages are replied and marks the time difference as a retention difference LF, sums all the retention differences LF and calculates an average value, and marks the average value as an important complex value YF;
step eight: the information acquisition module sends the evaluation user ratio PH, the scoring value PF, the recommended value TJ and the complex value YF to the data analysis module;
step nine: the data analysis module compares the evaluation value PH, the evaluation value PF and the recommended valueTJ and complex value YF are substituted into formula
Obtaining a political evaluation coefficient ZP, wherein gamma is an error factor, gamma=0.922, f1, f2, f3 and f4 are respectively preset weight coefficients of an evaluation user ratio PH, a grading value PF, a recommended value TJ and a complex value YF, f4 is more than f2 > f3 > f1 > 1.22, f1=1.45, f2=2.36, f3=2.08 and f4=2.98;
step ten: the data analysis module compares the political factor ZP to a political threshold ZPy: if the political factor ZP is more than or equal to the political threshold ZPy, marking a political object i corresponding to the political factor ZP as a qualified object; if the political factor ZP is smaller than the political threshold ZPy, marking a political object i corresponding to the political factor ZP as an unqualified object;
step eleven: the data analysis module sends qualified objects, unqualified objects and corresponding political evaluation coefficients ZP to the evaluation display module;
step twelve: the evaluation display module inputs the qualified objects into a qualified list after receiving the qualified objects, sorts the qualified objects according to the order of the political evaluation coefficients ZP from big to small, and displays the qualified objects in the qualified list;
step thirteen: and the evaluation display module inputs the unqualified objects into the unqualified list after receiving the unqualified objects, sorts the unqualified objects according to the order of the smaller-sized and larger-sized political evaluation coefficients ZP, and displays the unqualified objects in the unqualified list.
In the description of the present specification, the descriptions of the terms "one embodiment," "example," "specific example," and the like, mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present invention. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiments or examples. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The foregoing is merely illustrative and explanatory of the invention, as various modifications and additions may be made to the particular embodiments described, or in a similar manner, by those skilled in the art, without departing from the scope of the invention or exceeding the scope of the invention as defined in the claims.
Claims (4)
1. An internet-based government service evaluation system, comprising:
the user evaluation module is used for registering and logging in the government affair service website, leaving a message and scoring the government affair service website, generating a government affair completion instruction at the same time, and sending the government affair completion instruction to the government affair evaluation platform;
the government affair evaluation platform is used for marking the government affair service networks of all areas as government evaluation objects in sequence after receiving the government affair completion instruction and sending the government evaluation objects to the information acquisition module;
the information acquisition module is used for acquiring the political information of the political object and sending the political information to the data analysis module; wherein, the political grading information comprises a grading user ratio, a grading value, a recommendation value and a complex value;
the data analysis module is used for obtaining the political evaluation coefficient according to the political evaluation information, dividing the political evaluation object into a qualified object and a disqualified object according to the political evaluation coefficient, and sending the qualified object, the disqualified object and the corresponding political evaluation coefficient to the evaluation display module; the specific process of obtaining the political evaluation coefficient by the data analysis module is as follows:
the evaluation value, the recommendation value and the complex value are analyzed to obtain a political evaluation coefficient;
comparing the political factor with a political threshold: if the political factor is more than or equal to the political threshold, marking the political object corresponding to the political factor as a qualified object; if the political factor is less than the political threshold, marking the political object corresponding to the political factor as an unqualified object;
sending the qualified objects, the unqualified objects and the corresponding political evaluation coefficients to an evaluation display module;
and the evaluation display module is used for forming and displaying a qualified list according to the qualified objects and the political evaluation coefficients, and forming and displaying an unqualified list according to the unqualified objects and the political evaluation coefficients.
2. The internet-based government service evaluation system according to claim 1, wherein the specific process of the information acquisition module acquiring the political information of the political object is as follows:
acquiring the total number of registered users of the political object, marking the total number as a user value, acquiring the total number of evaluated times of the political object, marking the total number as an evaluation value, acquiring the ratio between the evaluation value and the user value, and marking the ratio as an evaluation user ratio;
obtaining the score of each evaluated of the political object, summing all the scores, averaging, and marking the average value as a scoring value;
the method comprises the steps of obtaining the total number of times that a political object is praised and the total number of times that the political object is shared, marking the total number of times as a praise value and a share value respectively, and analyzing the praise value and the share value to obtain a recommended value;
the method comprises the steps of obtaining total times of a user for leaving a message in a political object, marking the total times as a reserved value, obtaining a message leaving time and a message replying time of the user in the political object each time, marking the message leaving time and the message replying time as the message leaving time and the message replying time respectively, obtaining a time difference between the message leaving time and the message replying time and marking the time difference as a reserved complex difference, summing all reserved complex differences, calculating an average value, and marking the average value as an speaking complex value;
and transmitting the evaluation user ratio, the evaluation value, the recommended value and the complex value to a data analysis module.
3. The internet-based government service evaluation system according to claim 1, wherein the evaluation display module forms the qualified list and the unqualified list as follows:
after receiving the qualified objects, inputting the qualified objects into a qualified list, and sequencing the qualified objects according to the order of the political evaluation coefficients from big to small and displaying the qualified objects in the qualified list;
and after receiving the unqualified objects, inputting the unqualified objects into the unqualified list, and sequencing the unqualified objects according to the order of the political evaluation coefficients from small to large and displaying the unqualified objects in the unqualified list.
4. The government affair service evaluation method based on the Internet is characterized by comprising the following steps of:
step one: the user registers and logs in the government affair service website, and carries out message leaving and scoring on the government affair service website in the user evaluation module, and after the message leaving or scoring is finished, a government affair completion instruction is generated and sent to the government affair evaluation platform;
step two: after receiving the government affair completion instruction, the government affair evaluation platform marks the government affair service networks of all areas as government evaluation objects in sequence;
step three: the government affair evaluation platform sends the government evaluation object to the information acquisition module;
step four: the information acquisition module acquires the total number of registered users of the political object and marks the total number as a user value, acquires the total number of times the political object is evaluated, marks the total number of times as an evaluation value, acquires the ratio between the evaluation value and the user value, and marks the ratio as an evaluation ratio;
step five: the information acquisition module acquires the score of each evaluated of the political object, sums all the scores and calculates an average value, and marks the average value as a scoring value;
step six: the information acquisition module acquires the total number of times that the political object is praised and the total number of times that the political object is shared, marks the total number of times as a praise value and a share value respectively, and analyzes the praise value and the share value to obtain a recommended value;
step seven: the information acquisition module acquires the total number of times that a user leaves a message in a political object, marks the total number of times as a reserved value, acquires the time of the message when the user leaves the message each time and the time when the message is replied in the political object, marks the time difference between the time of the message and the time of replying as a reserved complex difference respectively, sums all reserved complex differences and calculates an average value, and marks the average value as an important complex value;
step eight: the information acquisition module sends the evaluation value, the recommendation value and the complex value to the data analysis module;
step nine: the data analysis module analyzes the evaluation value, the recommendation value and the complex value to obtain a political evaluation coefficient;
step ten: the data analysis module compares the political factor to a political threshold: if the political factor is more than or equal to the political threshold, marking the political object corresponding to the political factor as a qualified object; if the political factor is less than the political threshold, marking the political object corresponding to the political factor as an unqualified object;
step eleven: the data analysis module sends the qualified objects, the unqualified objects and the corresponding political evaluation coefficients to the evaluation display module;
step twelve: the evaluation display module inputs the qualified objects into a qualified list after receiving the qualified objects, sorts the qualified objects according to the order of the political evaluation coefficients from big to small, and displays the qualified objects in the qualified list;
step thirteen: and the evaluation display module inputs the unqualified objects into the unqualified list after receiving the unqualified objects, sorts the unqualified objects according to the order of the political evaluation coefficients from small to large, and displays the unqualified objects in the unqualified list.
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2005115584A (en) * | 2003-10-07 | 2005-04-28 | Hitachi Ltd | Administrative service evaluation system |
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| CN109189826A (en) * | 2018-08-14 | 2019-01-11 | 北京新广视通科技有限公司 | A kind of government affairs service system based on big data |
| CN109697551A (en) * | 2018-11-29 | 2019-04-30 | 合肥工业大学 | A kind of government affairs service evaluation system based on big data |
| CN111861562A (en) * | 2020-07-20 | 2020-10-30 | 山东爱城市网信息技术有限公司 | Service evaluation method based on actual user usage |
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