CN116402315A - Event reporting task response method and device - Google Patents
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Abstract
The invention provides a response method and a device for an event reporting task, wherein the method comprises the steps of sending task information to a primary terminal corresponding to a primary operator ID; when the original task response time is not responded, resetting the original task response time to be the first task response time, and sending a reminding message through the primary responder; when the task information is not responded within the first task response time, determining a secondary operator ID, sending the task information to a secondary terminal corresponding to the secondary operator ID, and simultaneously sending a reminding message; when the task information is not responded within the second task response time, determining a third-level worker ID according to the second-level worker ID, sending the task information to a third-level terminal corresponding to the third-level worker ID, and simultaneously sending a reminding message; and when the task information is not responded within the third task response time, continuing to send the task information to the terminal corresponding to the first-level worker ID until the task information is responded.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to a method and an apparatus for responding to an event report task.
Background
In the prior art, the task issuing, such as the cleaning task issuing, can be completed by utilizing the internet technology. However, after receiving the dispatched task, the staff may not timely receive the task due to network reasons or may not timely respond due to other reasons such as forgetting to check the task after the staff is busy, so that the server side does not receive feedback all the time, and therefore the server side cannot quickly grasp the execution condition of the task. For this to occur, it is obviously not practical to look at the progress of the task all the way to, except complaints or manually. Therefore, how to improve the response efficiency of the task becomes an urgent problem to be solved.
Disclosure of Invention
The invention provides a response method and a response device for an event reporting task, which are used for solving the problem that task response is not timely in the prior art.
In a first aspect, the present invention provides a method for responding to an event report task, where the method includes:
acquiring task information; the task information comprises original task response time and primary operator ID;
according to the first-level operator ID, the task information is sent to a first-level terminal corresponding to the first-level operator ID;
resetting the original task response time to be a first task response time when the task information is not responded within the original task response time, and sending a reminding message to a primary terminal corresponding to the primary operator ID through a primary response method;
when the task information is not responded within the first task response time, determining a secondary operator ID according to the primary operator ID, updating the first task response time to a second task response time, sending the task information to a secondary terminal corresponding to the secondary operator ID, and simultaneously sending a reminding message to the secondary terminal corresponding to the secondary operator ID through a secondary response method;
when the task information is not responded within the second task response time, determining a third-level operation personnel ID according to the second-level operation personnel ID, updating the second task response time to obtain a third task response time, sending the task information to a third-level terminal corresponding to the third-level operation personnel ID, and simultaneously sending a reminding message to the third-level terminal corresponding to the third-level operation personnel ID through a third-level response method;
and when the task information is not responded within the third task response time, continuing to send the task information to the terminal corresponding to the primary worker ID until the task information is responded.
In one possible implementation, the authority of the primary, secondary, and tertiary worker IDs is incremented.
In a possible implementation manner, the task information has a response notification template, where the response notification template includes at least one of an in-station message mode, a mobile phone short message mode and a voice phone mode, and the sending, by a primary response method, a reminder message to a primary terminal corresponding to the primary operator ID includes:
and when the response notification template is at least one of an in-station message mode, a mobile phone short message mode and a voice telephone mode, sending a reminding message to a primary terminal corresponding to the primary operator ID through at least one of the in-station message, the mobile phone short message and the voice telephone.
In a possible implementation manner, the task information further comprises task priority and task reporting time; when the task information is not responded within the original task response time, resetting the original task response time to be the first task response time, and sending a reminding message to a primary terminal corresponding to the primary operator ID through a primary response method specifically comprises:
when the fact that the plurality of tasks are not responded within the corresponding original task response time is monitored, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time and the task reporting time; the task out-of-date time is the time length of the task information exceeding the original task response time;
and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
In one possible implementation, the method further includes:
counting the times of the primary response method;
when the fact that the plurality of tasks are not responded within the corresponding original task response time is monitored, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time, the task reporting time and the times;
and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
In one possible implementation, the task information further includes a task type; and when the task information is not responded within the first task response time, determining a secondary worker ID according to the primary worker ID specifically comprises:
acquiring attendance information of a first number of second-level operators corresponding to the first-level operators;
screening the first number of secondary operators according to the attendance information to obtain a second number of secondary operators; wherein the second number is not greater than the first number;
screening a third number of secondary operators from the second number of secondary operators according to the task type; wherein the third number is not greater than the second number.
In one possible implementation, the task information further includes a responsive personnel notification configuration, the method further including:
and sending a reminding message to the first-level operator, the second-level operator or the third-level operator according to the response operator notification configuration.
In a second aspect, the present invention provides a response device for an event report task, where the device includes:
the acquisition module is used for acquiring task information; the task information comprises original task response time and primary operator ID;
the sending module is used for sending the task information to a primary terminal corresponding to the primary worker ID according to the primary worker ID;
the primary response module is used for resetting the original task response time to be first task response time when the task information is not responded within the original task response time, and sending a reminding message to a primary terminal corresponding to the primary operator ID through a primary response method;
the secondary response module is used for determining a secondary operator ID according to the primary operator ID when the task information is not responded within the first task response time, updating the first task response time into a second task response time, sending the task information to a secondary terminal corresponding to the secondary operator ID, and simultaneously sending a reminding message to the secondary terminal corresponding to the secondary operator ID through a secondary response method;
the third-level response module is used for determining a third-level worker ID according to the second-level worker ID when the task information is not responded within the second task response time, updating the second task response time to obtain a third task response time, sending the task information to a third-level terminal corresponding to the third-level worker ID, and simultaneously sending a reminding message to the third-level terminal corresponding to the third-level worker ID through a third-level response method;
and the secondary response module is used for continuously sending the task information to the terminal corresponding to the primary worker ID until the task information is responded when the task information is not responded within the third task response time.
In a third aspect, the present invention provides a chip system, including a processor, coupled to a memory, where the memory stores program instructions, and when the program instructions stored in the memory are executed by the processor, implement a response method for an event reporting task according to any one of the first aspects.
In a fourth aspect, the present invention provides a computer readable storage medium having stored thereon a computer program for execution by a processor of a method of responding to an event reporting task as described in any one of the first aspects.
By applying the response method of the event reporting task provided by the embodiment of the invention, the task which is not responded can be reported in multiple stages until the task is responded. The task response speed is improved, the task is promoted to be responded quickly, the condition that the task is suspended all the time without being responded is avoided, and the user experience is greatly improved.
Drawings
FIG. 1 is a flow chart of a response method of an event report task according to an embodiment of the present invention;
FIG. 2 is a flow chart of task generation to task completion;
FIG. 3 is a flow chart of a first-order response method;
FIG. 4 is a flow chart of a two-level response method;
FIG. 5 is a schematic flow chart of a three-stage response method;
FIG. 6 is a second flowchart of a response method of an event report task according to the first embodiment of the present invention;
fig. 7 is a schematic structural diagram of a response device for an event report task according to a second embodiment of the present invention;
fig. 8 is a schematic diagram of a chip system according to a third embodiment of the present invention;
fig. 9 is a schematic diagram of a computer storage medium according to a fourth embodiment of the present invention.
Detailed Description
The present application is described in further detail below with reference to the drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be noted that, for convenience of description, only the portions related to the present invention are shown in the drawings.
It should be noted that, in the case of no conflict, the embodiments and features in the embodiments may be combined with each other. The present application will be described in detail below with reference to the accompanying drawings in conjunction with embodiments.
Example 1
Fig. 1 is a flow chart of a response method of an event report task according to an embodiment of the present invention. The method is applied to a cleaning task management system, and the cleaning task management system can be used for carrying out cleaning task management on limited areas inside and outside a plurality of buildings, has an operation processing function, can be used for cleaning management personnel, and can be called as a system for short. As shown in fig. 1, the present application includes the steps of:
the task information may include a variety of types, and several common task information are described below.
The first task is that the user sends out the task after the special button of the user terminal or the environment where the user is located is pressed when the user needs the operator, for example, the user presses the clean call button of the environment where the user is located, or the user terminal receives the clean requirement information of the user and sends the clean requirement information to the management device. The user terminal here may be a user handset, tablet or the like that can communicate with the management device.
Second, the task of maintaining the equipment refers to that when equipment in a place fails or needs maintenance, the equipment automatically gives out a warning and sends the warning to the management equipment, the task generated by the management equipment is distributed to a terminal of an operator responsible for the scene or the area, the terminal can be a mobile phone or a portable equipment without a positioning function, and the portable equipment can be a wearable equipment, such as a bracelet or a wristwatch, and the like, and can be communicated with the management equipment.
Thirdly, task assignment refers to that when an emergency situation occurs in a place, such as a guest visits, a cleaning agent is required to arrive at the place, the management equipment can acquire the positions and the states of a plurality of operators, and assign tasks to 1 or more operators preferentially.
Fourth, the planning task means that the working personnel are required to clean the place at fixed time in daily work arrangement. The management device may receive a planned task entered by a manager, such as a sanitation manager, for a daily, weekly, monthly, or custom time period, where the planned task may include selecting a worker or a sanitation team to complete the task, and then the management device may send the planned task to the terminal of the worker or sanitation team before the task execution period begins.
Fifth, the patrol task is used for checking patrol, so that operators or sanitation authorities can check whether the scene is not checked. Such tasks have set routing inspection routes, routing inspection points, routing inspection execution time ranges, routing inspection executives or execution groups and the like required by the tasks. When the current time is already at the starting time in the patrol execution time range, the management device automatically generates patrol tasks and sends the patrol tasks to the terminals of the executive or the executive team.
Aiming at the issued patrol task, an executive or an executive team can carry out patrol reporting, wherein the patrol reporting refers to the patrol reporting task filled by the executive or the executive team when a scene needing to be cleaned or maintained is found in the execution process of the patrol task, and the content of the patrol reporting task comprises information such as reporting scene, reporting description, photo, voice and the like. The patrol report task is filled in and stored and then sent to the management equipment, and the management equipment can automatically dispatch the task to the terminal of the operator responsible for the scene.
Different task information needs to be matched with different operators, fig. 2 is a flow which needs to be passed by a task from generating the task to completing, namely task generation, task matching, task dispatch, task response, arrival execution and task completion, but how to generate the task dispatch for the task is not an important point of the application, in fig. 2, when the task is dispatched, a task dispatch object and task response time are determined, and the task dispatch object is the first-level operator of the application, and the task response time is the order receiving time of the task dispatch object.
specifically, the operator ID includes, but is not limited to, any one of an operator name, an identification card number, a number, an operator account number, or a combination thereof, and each operator corresponds to an operator terminal, where the terminal includes, but is not limited to, a wearable device or a mobile phone, and the wearable device includes, but is not limited to, a bracelet, a watch, and the like.
130, resetting the original task response time to be a first task response time when the task information is not responded within the original task response time, and sending a reminding message to a primary terminal corresponding to a primary worker ID through a primary response method;
specifically, if the task information is not responded in the original task response time, for example, the task information is sent in the form of an in-station message or the like, and when the confirmation message sent by the terminal is not received in the original task response time, the task information can be considered to be not confirmed, at this time, the system can update the original response time to obtain the first task response time, and send a reminding message to the terminal corresponding to the first-stage operator ID again to remind the first-stage operator to confirm the task.
The task information has a response notification template, where the response notification template includes at least one of an in-station message mode, a mobile phone short message mode and a voice phone mode, and referring to fig. 3, sending, by a primary response method, a reminder message to a primary terminal corresponding to a primary operator ID includes: when the response notification template is at least one of an in-station message mode, a mobile phone short message mode and a voice telephone mode, a reminding message is sent to a primary terminal corresponding to the primary operator ID through at least one of the in-station message, the mobile phone short message and the voice telephone.
Further, for the system, the system monitors task information in real time, and when a plurality of tasks are not responded in the corresponding original task response time, the sending sequence of the reminding messages of the plurality of tasks is determined according to the task priority, the task expiration time and the task reporting time; the task out-of-date time is the time when the task information exceeds the original task response time; and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
The task priority at this time may be determined according to the task type, for example, in the above-mentioned task reporting task, equipment maintenance task, task assignment task, planning task, and inspection task, where the task priority is higher, and is the task reporting task and equipment maintenance task for the user, and the task priority of this type is already included in the task information when the task is generated. The task reporting time is the time reported by the user for the task reported by the user, the time for equipment maintenance task for equipment failure, and the time generated for the task for task assignment, task planning and task inspection. When the system monitors that the tasks exceed the original task response time, the sending sequence of the reminding messages is determined according to the task priority, the task expiration time and the task reporting time, and the reminding messages are sent according to the sequence, so that the ordered sending of the reminding messages is ensured.
Further, the system also considers the response times when determining the sending sequence of the reminding message, thereby facilitating more accurate calculation of the sending sequence of the reminding message.
Specifically, firstly, counting the times of a first-level response method;
secondly, when the fact that the plurality of tasks are not responded within the corresponding original task response time is monitored, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time, the task reporting time and the times;
and finally, according to the sending sequence of the reminding message, sending the reminding message to the primary terminal.
Specifically, the sending sequence may be calculated by assigning a weight value, for example, a weight value is assigned to the number of times of each primary response method, a weight value is assigned to the task priority, a weight value is assigned to the task expiration time according to a time region corresponding to the expiration time, and a weight value is assigned to the task reporting time.
For example, when the number of times of the primary response method is 1, a weight value of 0.1 is corresponding, and when the number of times is 2, a weight value of 0.2 is corresponding; for tasks with higher priorities, the assigned weight value is larger than the weight value of tasks with lower priorities. The task overtime is 0-1 min, corresponding to a weight value of 0.3, the task overtime is 1-3 min, corresponding to a weight value of 0.2, the task overtime is 3-5 min, corresponding to a weight value of 0.1, and the like, so that the sorting value can be calculated, and the task with higher sorting value can be reminded preferentially.
the task information may further include task types, that is, the above five task types, and the secondary operator may be an operator with authority greater than that of the primary operator, for example, the secondary operator may be a supervisor or a shift of the area to which the secondary operator belongs. In determining the secondary worker ID from the primary worker ID, the following method may be included:
firstly, acquiring attendance information of a first number of second-level operators corresponding to first-level operators;
the second-level operators corresponding to the first-level operators can be preset in the system, and the second-level operators corresponding to the first-level operators can be directly obtained through inquiry.
Secondly, screening the first number of secondary operators to obtain a second number of secondary operators according to the attendance information; wherein the second number is not greater than the first number;
finally, screening a third number of secondary operators from the second number of secondary operators according to the task type; wherein the third number is not greater than the second number.
Specifically, screening for the 1 st time, namely screening from the first number of second-level operators to obtain the second number of second-level operators, screening out a main pipe/team length of the area to which the event report belongs and taking the attendance state as the working state to obtain a personnel set A1;
screening for the 2 nd time, namely screening from the second number of second-level operators to obtain a third number of second-level operators, namely screening out a main pipe/team leader responsible for a task type and having an attendance state of working when A1>0, and obtaining a personnel set A2;
it should be noted that, the insertion of a new matching algorithm is supported between the two filtering steps, and the two filtering steps can be executed in sequence; the matching algorithm of each step is provided with a start-stop switch, and when one step of algorithm is deactivated, the next step of algorithm is automatically skipped to continue executing the subsequent algorithm.
Accordingly, the system also calculates the number of secondary responses to determine the sending sequence of the alert message at this time, and the method is similar to that in step 130, referring to fig. 4, and the secondary response method is similar to the primary response method, which is not repeated here.
specifically, the three-level operator ID may be an ID of a manager on duty, a building length or an area responsible person, etc. The third-level operators corresponding to the second-level operators can be preset in the system, and the third-level operators corresponding to the second-level operators can be directly obtained through inquiry.
The second task response time may be updated according to the method of step 140 to obtain the third task response time, so as to send a reminder message to the terminal corresponding to the third-level worker ID with higher authority, so as to report the task that is not responded to the event and the task that is not responded to the event again.
Accordingly, the system also calculates the number of three-level responses, so as to determine the sending sequence of the reminding message at this time, and the method is similar to that in step 130, and will not be repeated here. Meanwhile, the system also screens the third-level worker ID, and the screening method is similar to the above-mentioned method for screening the second-level worker ID, and referring to fig. 5, the third-level response method is similar to the first-level response method, and will not be described again here.
And 160, when the task information is not responded within the third task response time, continuing to send the task information to the terminal corresponding to the first-level worker ID until the task information is responded.
While the task is still unresponsive, steps 130-150 may continue to be performed until the task is responded to.
Further, the task information further includes a response personnel notification configuration, which may include a notification mode configuration and a notification time configuration. For example, the notification mode configuration includes: sequentially notifying, namely, one notification is completed, and all notifications are completed, namely, all personnel are notified; the notification time configuration includes: legal holidays, legal workdays, custom time period.
The present application may further include: and sending a reminding message to the first-level operator, the second-level operator or the third-level operator according to the response operator notification configuration. Namely, according to the notification mode configuration and the notification time configuration, a reminding message is sent to an operator. For example, in the case of sequential notification, the primary worker may notify only one, or the secondary worker may notify only one, or the tertiary worker may notify only one. Alternatively, for example, the three-level response method may be performed on a legal day, with the notification time of the three-level worker configured as the legal day.
In one specific example, the steps from reporting an event to triggering a three-level response method are illustrated as shown in FIG. 6.
step 604, whether the task response times out;
wherein, when the task response is not timed out, step 605 is executed, and when the task response is timed out, step 608 is executed.
step 608, triggering a first level response method;
wherein when time out, step 609 is performed.
Step 609, whether the task response times out;
wherein, when time out, step 610 is performed and when not time out, step 604 is performed.
step 611, whether the task response times out;
wherein step 612 is performed when timeout occurs, and step 605 is performed when not timeout.
By applying the response method of the event reporting task, the response speed of the task can be improved, the task is promoted to be responded quickly, and therefore user experience is improved.
Example two
Fig. 7 is a schematic structural diagram of a response device for an event report task according to a second embodiment of the present invention, as shown in fig. 7, where the device includes: the system comprises an acquisition module 710, a transmission module 720, a primary response module 730, a secondary response module 740, a tertiary response module 750 and a secondary response module 760.
The acquisition module 710 is configured to acquire task information; the task information comprises original task response time and primary worker ID;
the sending module 720 is configured to send the task information to a primary terminal corresponding to the primary operator ID according to the primary operator ID;
the primary response module 730 is configured to reset the original task response time to a first task response time when the task information is not responded within the original task response time, and send a reminder message to a primary terminal corresponding to the primary worker ID through the primary response method;
the secondary response module 740 is configured to determine, when the task information is not responded within the first task response time, a secondary operator ID according to the primary operator ID, update the first task response time to a second task response time, send the task information to a secondary terminal corresponding to the secondary operator ID, and simultaneously send a reminder message to the secondary terminal corresponding to the secondary operator ID through the secondary response method;
the third-level response module 750 is configured to determine, when the task information is not responded within the second task response time, a third-level worker ID according to the second-level worker ID, update the second task response time, obtain a third task response time, send the task information to a third-level terminal corresponding to the third-level worker ID, and simultaneously send a reminder message to the third-level terminal corresponding to the third-level worker ID through a third-level response method;
the secondary response module 760 is configured to, when the task information is not responded within the third task response time, continue to send the task information to the terminal corresponding to the primary worker ID until the task information is responded.
Wherein, the authority of the first-level operator ID, the second-level operator ID and the third-level operator ID is increased.
The task information has a response notification template, where the response notification template includes at least one of an in-station message mode, a mobile phone short message mode, and a voice phone mode, and the sending, by the primary response module 730, a reminder message to a primary terminal corresponding to the primary operator ID through the primary response method includes:
when the response notification template is at least one of an in-station message mode, a mobile phone short message mode and a voice telephone mode, a reminding message is sent to a primary terminal corresponding to the primary operator ID through at least one of the in-station message, the mobile phone short message and the voice telephone.
Further, the task information also comprises task priority and task reporting time; the primary response module 730 resets the original task response time to the first task response time when the task information is not responded within the original task response time, and sends a reminding message to the primary terminal corresponding to the primary worker ID through the primary response method specifically includes:
when the plurality of tasks are not responded in the corresponding original task response time, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time and the task reporting time; the task out-of-date time is the time when the task information exceeds the original task response time;
and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
Further, the primary response module 730 is further configured to:
counting the times of the primary response method;
when the plurality of tasks are not responded in the corresponding original task response time, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time, the task reporting time and the times;
and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
Further, the task information also includes a task type; and when the task information is not responded in the first task response time, the secondary response module determines the secondary worker ID according to the primary worker ID, wherein the secondary worker ID specifically comprises:
acquiring attendance information of a first number of second-level operators corresponding to the first-level operators;
screening the first number of secondary operators to obtain a second number of secondary operators according to the attendance information; wherein the second number is not greater than the first number;
screening a third number of secondary operators from the second number of secondary operators according to the task type; wherein the third number is not greater than the second number.
Further, the task information further includes a response personnel notification configuration, and the primary response module 730, the secondary response module 740, or the tertiary response module 750 is further configured to send a reminder message to the primary operator, the secondary operator, or the tertiary operator according to the response personnel notification configuration.
The response device for an event reporting task provided in the second embodiment of the present invention may execute the method steps in the first embodiment of the method, and its implementation principle and technical effects are similar, and are not described herein again.
It should be noted that, it should be understood that the division of the modules of the above apparatus is merely a division of a logic function, and may be fully or partially integrated into a physical entity or may be physically separated. And these modules may all be implemented in software in the form of calls by the processing element; or can be realized in hardware; the method can also be realized in a form of calling software by a processing element, and the method can be realized in a form of hardware by a part of modules. For example, the determining module may be a processing element that is set up separately, may be implemented in a chip of the above apparatus, or may be stored in a memory of the above apparatus in the form of program code, and may be called by a processing element of the above apparatus and execute the functions of the determining module. The implementation of the other modules is similar. In addition, all or part of the modules can be integrated together or can be independently implemented. The processing element described herein may be an integrated circuit having signal processing capabilities. In implementation, each step of the above method or each module above may be implemented by an integrated logic circuit of hardware in a processor element or an instruction in a software form.
For example, the modules above may be one or more integrated circuits configured to implement the methods above, such as: one or more specific integrated circuits (Application Specific Integrated Circuit, ASIC), or one or more microprocessors (Digital Signal Processor, DSP), or one or more field programmable gate arrays (Field Programmable Gate Array, FPGA), or the like. For another example, when a module above is implemented in the form of a processing element scheduler code, the processing element may be a general purpose processor, such as a central processing unit (Central Processing Unit, CPU) or other processor that may invoke the program code. For another example, the modules may be integrated together and implemented in the form of a System-on-a-chip (SOC).
In the above embodiments, it may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, produces, in whole or in part, the procedures or functions described in accordance with embodiments of the present application. The computer may be a general purpose computer, a special purpose computer, a computer network, or other programmable apparatus. The computer instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be transmitted from one website, computer, server, or data center to another website, computer, server, or data center by wired (e.g., coaxial cable, fiber optic, digital subscriber line ((Digital Subscriber Line, DSL)), or wireless (e.g., infrared, wireless, bluetooth, microwave, etc.) means, the computer-readable storage medium may be any available medium that can be accessed by the computer or a data storage device such as a server, data center, etc., that contains an integration of one or more available media, the available media may be magnetic media (e.g., floppy disk, hard disk, tape), optical media (e.g., DVD), or semiconductor media (e.g., solid state disk, SSD), etc.
Example III
The third embodiment of the present invention provides a chip system, as shown in fig. 8, including a processor, where the processor is coupled to a memory, and the memory stores program instructions, and when the program instructions stored in the memory are executed by the processor, the response method for any event reporting task provided in the first embodiment is implemented.
Example IV
A fourth embodiment of the present invention provides a computer readable storage medium, as shown in fig. 9, including a program or an instruction, where when the program or the instruction runs on a computer, the response method of any event reporting task provided in the first embodiment is implemented.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative elements and steps are described above generally in terms of function in order to clearly illustrate the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied in hardware, in a software module executed by a processor, or in a combination of the two. The software modules may be disposed in Random Access Memory (RAM), memory, read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The foregoing detailed description of the invention has been presented for purposes of illustration and description, and it should be understood that the invention is not limited to the particular embodiments disclosed, but is intended to cover all modifications, equivalents, alternatives, and improvements within the spirit and principles of the invention.
Claims (10)
1. A method for responding to an event reporting task, the method comprising:
acquiring task information; the task information comprises original task response time and primary operator ID;
according to the first-level operator ID, the task information is sent to a first-level terminal corresponding to the first-level operator ID;
resetting the original task response time to be a first task response time when the task information is not responded within the original task response time, and sending a reminding message to a primary terminal corresponding to the primary operator ID through a primary response method;
when the task information is not responded within the first task response time, determining a secondary operator ID according to the primary operator ID, updating the first task response time to a second task response time, sending the task information to a secondary terminal corresponding to the secondary operator ID, and simultaneously sending a reminding message to the secondary terminal corresponding to the secondary operator ID through a secondary response method;
when the task information is not responded within the second task response time, determining a third-level operation personnel ID according to the second-level operation personnel ID, updating the second task response time to obtain a third task response time, sending the task information to a third-level terminal corresponding to the third-level operation personnel ID, and simultaneously sending a reminding message to the third-level terminal corresponding to the third-level operation personnel ID through a third-level response method;
and when the task information is not responded within the third task response time, continuing to send the task information to the terminal corresponding to the primary worker ID until the task information is responded.
2. The method of claim 1, wherein the authority of the primary, secondary, and tertiary worker IDs is incremented.
3. The method of claim 1, wherein the task information has a response notification template, the response notification template including at least one of an in-station message mode, a mobile phone short message mode, and a voice call mode, and the sending, by a primary response method, a reminder message to a primary terminal corresponding to the primary worker ID includes:
and when the response notification template is at least one of an in-station message mode, a mobile phone short message mode and a voice telephone mode, sending a reminding message to a primary terminal corresponding to the primary operator ID through at least one of the in-station message, the mobile phone short message and the voice telephone.
4. The method of claim 1, wherein the task information further comprises task priority and task reporting time; when the task information is not responded within the original task response time, resetting the original task response time to be the first task response time, and sending a reminding message to a primary terminal corresponding to the primary operator ID through a primary response method specifically comprises:
when the fact that the plurality of tasks are not responded within the corresponding original task response time is monitored, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time and the task reporting time; the task out-of-date time is the time length of the task information exceeding the original task response time;
and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
5. The method according to claim 4, wherein the method further comprises:
counting the times of the primary response method;
when the fact that the plurality of tasks are not responded within the corresponding original task response time is monitored, determining the sending sequence of the reminding messages of the plurality of tasks according to the task priority, the task expiration time, the task reporting time and the times;
and sending the reminding message to the primary terminal according to the sending sequence of the reminding message.
6. The method of claim 1, wherein the task information further comprises a task type; and when the task information is not responded within the first task response time, determining a secondary worker ID according to the primary worker ID specifically comprises:
acquiring attendance information of a first number of second-level operators corresponding to the first-level operators;
screening the first number of secondary operators according to the attendance information to obtain a second number of secondary operators; wherein the second number is not greater than the first number;
screening a third number of secondary operators from the second number of secondary operators according to the task type; wherein the third number is not greater than the second number.
7. The method of claim 1, wherein the task information further comprises a responsive personnel notification configuration, the method further comprising:
and sending a reminding message to the first-level operator, the second-level operator or the third-level operator according to the response operator notification configuration.
8. A response device for an event reporting task, the device comprising:
the acquisition module is used for acquiring task information; the task information comprises original task response time and primary operator ID;
the sending module is used for sending the task information to a primary terminal corresponding to the primary worker ID according to the primary worker ID;
the primary response module is used for resetting the original task response time to be first task response time when the task information is not responded within the original task response time, and sending a reminding message to a primary terminal corresponding to the primary operator ID through a primary response method;
the secondary response module is used for determining a secondary operator ID according to the primary operator ID when the task information is not responded within the first task response time, updating the first task response time into a second task response time, sending the task information to a secondary terminal corresponding to the secondary operator ID, and simultaneously sending a reminding message to the secondary terminal corresponding to the secondary operator ID through a secondary response method;
the third-level response module is used for determining a third-level worker ID according to the second-level worker ID when the task information is not responded within the second task response time, updating the second task response time to obtain a third task response time, sending the task information to a third-level terminal corresponding to the third-level worker ID, and simultaneously sending a reminding message to the third-level terminal corresponding to the third-level worker ID through a third-level response method;
and the secondary response module is used for continuously sending the task information to the terminal corresponding to the primary worker ID until the task information is responded when the task information is not responded within the third task response time.
9. A system on a chip comprising a processor coupled to a memory, the memory storing program instructions that when executed by the processor implement the method of responding to event reporting tasks of any of claims 1-7.
10. A computer readable storage medium having stored thereon a computer program for execution by a processor of a method of responding to an event reporting task as claimed in any one of claims 1 to 7.
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