CN116233315A - Method and system for fully automatically dispatching call of power distribution network in charge of personnel - Google Patents

Abstract

A distribution network automatic dispatching telephone method and system in charge of a commissioner, which establishes a dedicated telephone priority queue for the distribution network dispatcher, and updates the dispatcher's exclusive telephone priority queue when the dispatcher initiates a power grid operation. When an incoming dispatch call is made, the dispatch call will be answered by a fully automatic specialist based on the priority queue of the call. It avoids the occurrence of cross-processing of work caused by the existing technology, and enables the dispatcher who is most familiar with the work to connect with the on-site operator to ensure the safety of power grid operation.

Description

A fully automatic dispatching telephone method and system for a distribution network in charge of a commissioner

technical field

The invention belongs to the technical field of distribution network dispatching, and relates to a distribution network automatic dispatching telephone method and system in charge of a commissioner.

Background technique

Distribution network dispatching is the central organization that coordinates and directs the operation of the power grid. In scenarios such as maintenance operations and accident handling, the dispatching organization needs to use telephones to communicate with multiple operating units to upload and release information. Due to the large number of power equipment in the distribution network and the continuous improvement of power supply reliability requirements, multiple distribution network dispatchers will handle a large number of power grid operations in parallel. At this time, it is easy to have multiple operating calls at the same time. Reasonable allocation of dispatch calls is of great significance to improve communication efficiency and reduce operation time.

The existing dispatching telephone allocation adopts the "one call and multiple listening" mode, that is, when an external operator calls in, multiple dispatchers can answer it, which will easily lead to cross-processing of work, causing the dispatcher who is most familiar with the maintenance operation to fail. Answering, while affecting the efficiency of work execution, there are also risks of operational errors and information omissions. Therefore, how to realize the fully automatic commissioner responsible for the distribution network dispatching call, that is, the dispatcher who initiates the power grid operation to automatically answer the call of the external operator consistently, will have great significance for improving the safety and efficiency of the power grid operation.

Contents of the invention

In order to solve the deficiencies in the prior art, the present invention provides a method and system for fully automatic dispatching of telephones in distribution networks in charge of commissioners. By establishing and updating dispatcher-specific telephone priority queues, the allocation of telephones from "one call to multiple calls" is realized. Listening" to "specialist in charge", so as to complete the automatic optimal allocation of dispatching calls, which can significantly improve the safety and efficiency of power grid operations; and can cover maintenance operations, accident handling, and temporary inspections in distribution network dispatching Multiple use scenarios such as defect elimination have strong practical use value.

The present invention adopts the following technical solutions.

A fully automatic dispatching telephone method for the distribution network in charge of the commissioner, which establishes a dedicated telephone priority queue for the distribution network dispatcher, and updates the dispatcher's exclusive telephone priority queue when the dispatcher calls out to initiate grid operations, and when the operator calls in When dispatching calls, according to the priority queue of the call, the fully automatic commissioner of the dispatching call is answered.

The present invention further includes the following preferred solutions:

Preferably, when the dispatcher makes an outbound call to initiate a power grid operation, the OMS system extracts the associated operator phone according to the usage scenario of the power grid operation, and automatically assigns a priority P _i to the operator phone i:

P _i =log _w (N _i +1)

Among them, w is the rotation duration of each value of scheduling, and N _i is the working time of on-duty scheduling during outbound calls, 0≤N _i ≤W;

And save P _i in the exclusive telephone priority queue of the dispatcher, and then connect to the dispatching telephone switching network to realize the outbound call.

Preferably, the use scenarios include maintenance operations, accident handling and general contact;

For the maintenance operation, the operation ticket system performs the operation first, and then correlates with the operator information of the OMS system to extract the operator's phone number;

For accident handling and general contact, the operator information associated with the event is analyzed first, and then the operator phone number is extracted according to the operator information of the OMS system.

Preferably, when the operator calls in the dispatching telephone again, the operator's telephone is extracted according to the dispatching usage scenario, the priority of the operator's telephone information in each dispatcher's exclusive telephone priority queue is inquired, and the dispatcher with the highest priority is selected Answering, realizing the consistent responsibility of the optimal commissioner for dispatching calls.

Preferably, the usage scenarios include operation reports, completion reports and spot inspections.

Preferably, if the dispatcher is inconvenient to answer, automatically transfer to other dispatchers, and update the priority queue of the transferred dispatcher, and after completing the selection of the optimal dispatcher, connect to the dispatching telephone exchange network to enable the operator to answer the call.

Preferably, if there is no such call information in the priority queue when the operator calls in the dispatching call for the first time due to needs such as spot inspection and defect elimination, the value chief will answer the call and assign the call transfer according to the complexity of the event and the dispatcher's ability. Thereafter, update the operator's telephone information to the priority queue.

A fully automatic dispatching telephone system for a power distribution network in charge of a commissioner, said system comprising:

Priority queue building block for establishing dedicated telephone priority queues for distribution network dispatchers;

The priority queue update module is used to update the dispatcher's exclusive telephone priority queue when the dispatcher calls out to initiate grid operations;

The specialist answering module is used to realize the automatic specialist answering of the dispatch call according to the call priority queue when the operator calls in the dispatch call.

A terminal, including a processor and a storage medium; the storage medium is used to store instructions;

The processor is configured to operate according to the instructions to perform the steps of the method.

A computer-readable storage medium stores a computer program thereon, and implements the steps of the method when the program is executed by a processor.

The beneficial effects of the present invention are that, compared with the prior art:

1. The present invention transforms the existing "one call, multiple listens" telephone distribution mode to "specialist in charge", and the dispatching specialist will answer the operator's calls consistently, improving the efficiency of power grid operation.

2. Avoid the occurrence of work cross-processing caused by the existing technology, so that the dispatcher who is most familiar with the work can connect with the on-site operator to ensure the safety of the power grid operation.

3. It covers multiple usage scenarios such as maintenance operations, accident handling, general contact, temporary inspection and defect elimination, etc., and has strong practical use value.

4. Applicable to 20kV and 10kV distribution networks, with a wide range of applications.

5. It can reduce manual intervention, realize fully automatic intelligence, and greatly improve work efficiency and power supply reliability.

Description of drawings

Fig. 1 is the flow chart of the fully automatic dispatching telephone method for the distribution network in charge of the commissioner of the present invention.

Detailed ways

In order to make the object, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. The embodiments described in this application are only some embodiments of the present invention, not all embodiments. Based on the spirit of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts all belong to the protection scope of the present invention.

As shown in Figure 1, Embodiment 1 of the present invention provides a method for fully automatic dispatching telephone calls in distribution network in charge of a commissioner. In a preferred but non-limiting implementation of the present invention, an exclusive telephone priority is established for dispatchers of distribution network Queue, and update the dispatcher's dedicated telephone priority queue when the dispatcher calls out to initiate power grid operations, and when the operator calls in the dispatching call, the fully automatic specialist answering the dispatching call is realized according to the telephone priority queue.

Further preferably, when the dispatcher makes an outbound call to initiate a power grid operation, the OMS system extracts the associated operator phone according to the usage scenario of the power grid operation, and automatically assigns a priority P _i to the operator phone i:

P _i =log _w (N _i +1)

Among them, w is the rotation time of each value of scheduling, N _i is the work time of the on-duty scheduling during outbound calls (0≤N _i ≤W), and P _i is saved in the priority queue dedicated to the dispatcher, so the latest outbound The dispatcher who calls the operator's phone will be given high priority in the priority queue, and then connect to the dispatching telephone switching network to realize the outbound call.

The use scenarios described include maintenance operations, accident handling and general contact;

For the maintenance operation, the operation ticket system performs the operation first, and then correlates with the operator information of the OMS system (intelligent dispatch management system) to extract the operator's phone number;

For accident handling and general contact, first analyze the operator information associated with the event, and then extract the operator phone number according to the operator information in the OMS system, that is, in the OMS system, extract the operator phone number based on the operator information.

Further preferably, when the operator calls in the dispatching telephone again, the operator's telephone is extracted according to the dispatching usage scenario, the priority of the operator's telephone information in each dispatcher's exclusive telephone priority queue is traversed, and the dispatching with the highest priority is selected. The staff can answer the call alone, and realize the consistent responsibility of the optimal specialist for dispatching calls.

The usage scenarios include operation report, completion report and temporary inspection and defect elimination.

If the dispatcher is inconvenient to answer, it will automatically transfer to other dispatchers, and update the priority queue of the transfer dispatcher. After completing the selection of the optimal dispatcher, connect to the dispatching telephone exchange network to realize the operator's call answering.

Further preferably, if there is no such call information in the priority queue when the operator calls in the dispatching call for the first time due to needs such as temporary inspection and defect elimination, the value chief will answer the call and assign the call transfer according to the complexity of the event and the dispatcher's ability , and then update the operator phone information to the priority queue.

Embodiment 2 of the present invention provides a full-automatic distribution network dispatching telephone system in charge of a commissioner, which is used to realize the full-automatic dispatching telephone method of the distribution network in charge of the commissioner. The system includes:

Priority queue building block for establishing dedicated telephone priority queues for distribution network dispatchers;

The priority queue update module is used to update the dispatcher's exclusive telephone priority queue when the dispatcher calls out to initiate grid operations;

The specialist answering module is used to realize the automatic specialist answering of the dispatch call according to the call priority queue when the operator calls in the dispatch call.

Embodiment 3 of the present invention provides a terminal, including a processor and a storage medium; the storage medium is used to store instructions;

The processor is configured to operate according to the instructions to perform the steps of the method.

Embodiment 4 of the present invention provides a computer-readable storage medium on which a computer program is stored, and it is characterized in that the steps of the method are implemented when the program is executed by a processor.

The beneficial effects of the present invention are that, compared with the prior art:

1. The present invention will transform the existing "one call, multiple listens" telephone distribution mode to "specialist in charge", and the dispatching specialist will consistently answer operator calls, improving the efficiency of power grid operations.

2. Avoid the occurrence of work cross-processing caused by the existing technology, so that the dispatcher who is most familiar with the work can connect with the on-site operator to ensure the safety of the power grid operation.

3. It covers multiple usage scenarios such as maintenance operations, accident handling, general contact, temporary inspection and defect elimination, etc., and has strong practical use value.

4. Applicable to 20kV and 10kV distribution networks, with a wide range of applications.

5. It can reduce manual intervention, realize fully automatic intelligence, and greatly improve work efficiency and power supply reliability.

The present disclosure can be a system, method and/or computer program product. A computer program product may include a computer readable storage medium having computer readable program instructions thereon for causing a processor to implement various aspects of the present disclosure.

A computer readable storage medium may be a tangible device that can retain and store instructions for use by an instruction execution device. A computer readable storage medium may be, for example, but is not limited to, an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of computer-readable storage media include: portable computer diskettes, hard disks, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM), or flash memory), static random access memory (SRAM), compact disc read only memory (CD-ROM), digital versatile disc (DVD), memory stick, floppy disk, mechanically encoded device, such as a printer with instructions stored thereon A hole card or a raised structure in a groove, and any suitable combination of the above. Computer-readable storage media as used herein is not to be interpreted as transient signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through waveguides or other transmission media (e.g., pulses of light through fiber optic cables), or transmitted electrical signals.

Computer-readable program instructions described herein may be downloaded from a computer-readable storage medium to a respective computing/processing device, or downloaded to an external computer or external storage device over a network, such as the Internet, a local area network, a wide area network, and/or a wireless network. The network may include copper transmission cables, fiber optic transmission, wireless transmission, routers, firewalls, switches, gateway computers, and/or edge servers. A network adapter card or a network interface in each computing/processing device receives computer-readable program instructions from the network and forwards the computer-readable program instructions for storage in a computer-readable storage medium in each computing/processing device .

Computer program instructions for performing the operations of the present disclosure may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine-dependent instructions, microcode, firmware instructions, state setting data, or Source or object code written in any combination, including object-oriented programming languages—such as Smalltalk, C++, etc., and conventional procedural programming languages—such as the “C” language or similar programming languages. Computer readable program instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer, or entirely on the remote computer or server implement. In cases involving a remote computer, the remote computer can be connected to the user computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as via the Internet using an Internet service provider). connect). In some embodiments, an electronic circuit, such as a programmable logic circuit, field programmable gate array (FPGA), or programmable logic array (PLA), can be customized by utilizing state information of computer-readable program instructions, which can Various aspects of the present disclosure are implemented by executing computer readable program instructions.

Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention and not to limit them. Although the present invention has been described in detail with reference to the above embodiments, those of ordinary skill in the art should understand that the present invention can still be Any modification or equivalent replacement that does not depart from the spirit and scope of the present invention shall fall within the protection scope of the claims of the present invention.

Claims (10)

1. A full-automatic dispatching telephone method for a power distribution network in charge of a special person is characterized by comprising the following steps of:

and establishing an exclusive telephone priority queue for a power distribution network dispatcher, updating the exclusive telephone priority queue of the dispatcher when the dispatcher calls out to initiate power grid operation, and realizing full-automatic call answering of the dispatching telephone according to the telephone priority queue when an operator calls in the dispatching telephone.

2. The method for fully automatically dispatching the telephones on the distribution network for the responsibility of the personnel according to claim 1, wherein the method comprises the following steps:

when the dispatcher calls out to initiate the power grid operation, the OMS system extracts the related operator telephone according to the use scene of the power grid operation and automatically assigns the priority P to the operator telephone i _i ：

P _i ＝log _w (N _i +1)

Wherein w is the time length of each scheduling rotation, N _i The work time length of value scheduling when calling out is 0.ltoreq.N _i ≤W；

And P is taken up _i And storing the call request in a special telephone priority queue of the dispatcher, and then connecting a dispatching telephone switching network to realize outbound.

3. A method for fully automatically scheduling calls for a distribution network in charge of a technician according to claim 2, wherein:

the use scene comprises maintenance operation, accident handling and general connection;

for maintenance operation, an operation ticket system executes the operation, then the OMS system operator information is associated, and the operator telephone is extracted;

for accident handling and general connection, the operator information associated with the event is analyzed, and then the operator telephone is extracted according to the OMS system operator information.

4. The method for fully automatically dispatching the telephones on the distribution network for the responsibility of the personnel according to claim 1, wherein the method comprises the following steps:

when the operator calls the dispatching telephone again, the dispatching telephone is extracted according to the dispatching use scene, the priority of the dispatching telephone information in the priority queue of each dispatching telephone is queried, the dispatching telephone with the highest priority is selected to answer alone, and the optimal personnel responsible for dispatching the telephone is realized.

5. The method for fully automatically dispatching the telephones on the distribution network for the personnel to take charge of according to claim 4, wherein the method comprises the following steps of:

the use scene comprises an operation report, a completion report and a temporary examination defect.

6. The method for fully automatically dispatching the telephones on the distribution network for the personnel to take charge of according to claim 4, wherein the method comprises the following steps of:

if the dispatching personnel is inconvenient to answer, other dispatching personnel automatically transfer the machine, the priority queue of the transferring dispatching personnel is updated, and after the optimal dispatching personnel selection is completed, the dispatching telephone exchange network is connected to realize the personnel answering of the operator telephone.

7. The method for fully automatically dispatching the telephones on the distribution network for the responsibility of the personnel according to claim 1, wherein the method comprises the following steps:

if the telephone information is not in the priority queue when the operator calls the dispatch telephone for the first time due to the requirements of temporary examination and elimination, the telephone is answered by a long value and allocated according to the event complexity and the dispatcher capacity, and then the telephone information of the operator is updated to the priority queue.

8. A full-automatic dispatching telephone system of a distribution network for a specialist to take charge of, which is used for realizing the full-automatic dispatching telephone method of the distribution network for a specialist to take charge of any one of claims 1 to 7, characterized in that:

the system comprises:

the priority queue construction module is used for establishing an exclusive telephone priority queue for a power distribution network dispatcher;

the priority queue updating module is used for updating the exclusive telephone priority queue of the dispatcher when the dispatcher calls out to initiate the power grid operation;

and the special person answering module is used for realizing full-automatic special person answering of the dispatch call according to the call priority queue when the operator calls the dispatch call.

9. A terminal comprising a processor and a storage medium; the method is characterized in that:

the storage medium is used for storing instructions;

the processor being operative according to the instructions to perform the steps of the method according to any one of claims 1-7.

10. Computer readable storage medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the steps of the method according to any of claims 1-7.

Images