CN116233315A - Method and system for fully automatically dispatching call of power distribution network in charge of personnel - Google Patents
Method and system for fully automatically dispatching call of power distribution network in charge of personnel Download PDFInfo
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- CN116233315A CN116233315A CN202310215550.4A CN202310215550A CN116233315A CN 116233315 A CN116233315 A CN 116233315A CN 202310215550 A CN202310215550 A CN 202310215550A CN 116233315 A CN116233315 A CN 116233315A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5233—Operator skill based call distribution
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Abstract
A method and a system for fully automatically dispatching a call of a power distribution network, which are responsible for a special person, establish a special call priority queue for a power distribution network dispatcher, update the special call priority queue of the dispatcher when the dispatcher calls out and initiates power grid operation, and realize the full automatic special person answering of dispatching the call according to the call priority queue when an operator calls in the dispatching call. The occurrence of work cross processing caused by the prior art is avoided, the special personnel of the initiating dispatcher who is most familiar with the work can butt joint the site operators, and the safety of the power grid operation is ensured.
Description
Technical Field
The invention belongs to the technical field of power distribution network dispatching, and relates to a full-automatic dispatching telephone method and system for a power distribution network in charge of a special person.
Background
The power distribution network dispatching is a central mechanism for coordinating and commanding the operation of the power grid, and in the scenes of overhaul operation, accident handling and the like, the dispatching mechanism needs to communicate with a plurality of operation units by using a telephone set to realize uploading and downloading of information. Because the power equipment of the power distribution network is numerous, and the power supply reliability requirement is continuously improved, a plurality of power distribution network dispatchers can process a large number of power grid operations in parallel, and at the moment, the condition that a plurality of operation phones are called in at the same time easily occurs, so that how to reasonably distribute the dispatching phones has important significance for improving communication efficiency and reducing operation time.
The existing dispatch telephone distribution adopts a 'one call with multiple calls' mode, namely, an external operator calls in, multiple dispatchers can answer, work cross processing is easy to cause, the dispatcher initiating the most familiar overhaul operation cannot answer, and the risk of operation errors and information omission exists while the work execution efficiency is influenced. Therefore, how to realize the responsibility of the full-automatic special personnel of the dispatching telephone of the power distribution network, namely, the dispatching personnel initiated by the power grid operation consistently and automatically answer the telephone of the external operator, has great significance for improving the safety and the high efficiency of the power grid operation.
Disclosure of Invention
In order to solve the defects in the prior art, the invention provides a full-automatic dispatching telephone method and system for a power distribution network which is responsible for a special person, and the switching from 'one call for multiple calls' to 'responsible for the special person' is realized by establishing and updating a special telephone priority queue of the dispatcher, so that the full-automatic optimal dispatching of dispatching telephones is completed, and the safety and the high efficiency of the power grid operation can be obviously improved; the method can cover a plurality of use scenes such as maintenance operation, accident handling, temporary examination and defect elimination in power distribution network dispatching, and has stronger practical use value.
The invention adopts the following technical scheme.
A full-automatic call dispatching method for a power distribution network is provided, which is responsible for a special person, establishes a special call priority queue for a power distribution network dispatcher, updates the special call priority queue of the dispatcher when the dispatcher calls out and initiates power grid operation, and realizes full-automatic call answering of the dispatching call according to the call priority queue when an operator calls in the dispatching call.
The invention further comprises the following preferable schemes:
preferably, when the dispatcher calls out to initiate the power grid operation, the OMS system extracts the related operator telephone according to the use scene of the power grid operation, and automatically assigns the priority P to the operator telephone i i ：
P i ＝log w (N i +1)
Wherein w is the time length of each scheduling rotation, N i The work time length of value scheduling when calling out is 0.ltoreq.N i ≤W；
And P is taken up i And storing the call request in a special telephone priority queue of the dispatcher, and then connecting a dispatching telephone switching network to realize outbound.
Preferably, the use scenario includes overhaul operations, accident handling and general association;
for maintenance operation, an operation ticket system executes the operation, then the OMS system operator information is associated, and the operator telephone is extracted;
for accident handling and general connection, the operator information associated with the event is analyzed, and then the operator telephone is extracted according to the OMS system operator information.
Preferably, when the operator calls the dispatching telephone again, the dispatching telephone is extracted according to the dispatching use scene, the priority of the dispatching telephone information in the priority queue of each dispatching telephone is queried, the dispatching telephone with the highest priority is selected to answer alone, and the optimal personnel responsibility of dispatching telephone is realized.
Preferably, the use scenarios include operational reporting, completion reporting, and temporary elimination.
Preferably, if the dispatching personnel is inconvenient to answer, other dispatching personnel automatically transfer to the machine, the priority queue of the transferring dispatching personnel is updated, and after the optimal dispatching personnel selection is completed, the dispatching telephone exchange network is connected to realize the answering of the personnel of the operator telephone.
Preferably, if the operator does not have the telephone information in the priority queue when he calls the dispatch call for the first time due to the need of checking for lack of elimination, the call forwarding allocation is performed by the value length according to the complexity of the event and the capability of the dispatcher, and then the telephone information of the operator is updated to the priority queue.
A fully automatic dispatch telephony system for a distribution network for which a specialist is responsible, the system comprising:
the priority queue construction module is used for establishing an exclusive telephone priority queue for a power distribution network dispatcher;
the priority queue updating module is used for updating the exclusive telephone priority queue of the dispatcher when the dispatcher calls out to initiate the power grid operation;
and the special person answering module is used for realizing full-automatic special person answering of the dispatch call according to the call priority queue when the operator calls the dispatch call.
A terminal comprising a processor and a storage medium; the storage medium is used for storing instructions;
the processor is configured to operate in accordance with the instructions to perform the steps of the method.
A computer readable storage medium having stored thereon a computer program which when executed by a processor realizes the steps of the method.
The invention has the beneficial effects that compared with the prior art:
1. the invention changes the existing telephone distribution mode of 'one call with more calls' into 'special staff charge', and dispatches the special staff to consistently answer the calls of operators, thereby improving the high efficiency of the power grid operation.
2. The occurrence of work cross processing caused by the prior art is avoided, the special personnel of the initiating dispatcher who is most familiar with the work can butt joint the site operators, and the safety of the power grid operation is ensured.
3. The system covers a plurality of use scenes such as overhaul operation, accident handling, general connection, temporary examination and elimination, and has stronger practical use value.
4. The method is suitable for 20kV and 10kV power distribution networks and has a wide application range.
5. Manual intervention can be reduced, full-automatic intellectualization is realized, and working efficiency and power supply reliability are greatly improved.
Drawings
Fig. 1 is a flowchart of a fully automatic dispatching telephone method of a power distribution network for which a special person is responsible.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. The embodiments described herein are merely some, but not all embodiments of the invention. All other embodiments, which can be made by those skilled in the art without making any inventive effort, are within the scope of the present invention.
As shown in fig. 1, embodiment 1 of the present invention provides a method for fully automatically dispatching a call in a power distribution network for a specialist, in a preferred but non-limiting embodiment of the present invention, a dedicated call priority queue is established for a power distribution network dispatcher, and when the dispatcher calls out to initiate a power grid operation, the dedicated call priority queue of the dispatcher is updated, and when an operator calls in to dispatch a call, a fully automatic specialist answering of the dispatch call is realized according to the call priority queue.
Further preferably, when the dispatcher calls out to initiate the grid operation, the OMS system extracts the associated operator telephone according to the use scene of the grid operation, and automatically assigns the priority P to the operator telephone i i ：
P i ＝log w (N i +1)
Wherein w is the time length of each scheduling rotation, N i When the value is scheduled for outbound (N is not less than 0) i W) and P i The call is stored in the priority queue of the exclusive telephone of the dispatcher, so that the priority queue of the dispatcher which calls the telephone of the operator newly is given high priority, and then the dispatcher is connected with the dispatching telephone switching network to realize the calling.
The use scene comprises maintenance operation, accident handling and general connection;
for maintenance operation, an operation ticket system firstly executes the operation, then the operation ticket system correlates with the information of an OMS (intelligent scheduling management system) operator, and the telephone of the operator is extracted;
for accident handling and general connection, the operator information associated with the event is analyzed, and then the operator telephone is extracted according to the operator information of the OMS system, namely, in the OMS system, the operator telephone is extracted according to the operator information.
Further preferably, when the operator calls the dispatch call again, the operator call is extracted according to the dispatch use scene, the priority of the operator call information in the priority queue of each dispatcher exclusive call is searched in a traversing manner, and the dispatcher with the highest priority is selected to answer alone, so that the optimal personnel responsibility of the dispatch call is realized.
The use scene comprises an operation report, a completion report and a temporary examination defect.
If the dispatching personnel is inconvenient to answer, other dispatching personnel automatically transfer the machine, the priority queue of the transferring dispatching personnel is updated, and after the optimal dispatching personnel selection is completed, the dispatching telephone exchange network is connected to realize the personnel answering of the operator telephone.
Further preferably, if the operator does not have the telephone information in the priority queue when he calls the scheduled telephone for the first time due to the need of checking for lack of elimination, the call transfer allocation is performed by the value length and according to the event complexity and the capability of the scheduler, and then the telephone information of the operator is updated to the priority queue.
The embodiment 2 of the invention provides a full-automatic dispatching telephone system for a power distribution network responsible for a person, which is used for realizing a full-automatic dispatching telephone method for the power distribution network responsible for the person, and comprises the following steps:
the priority queue construction module is used for establishing an exclusive telephone priority queue for a power distribution network dispatcher;
the priority queue updating module is used for updating the exclusive telephone priority queue of the dispatcher when the dispatcher calls out to initiate the power grid operation;
and the special person answering module is used for realizing full-automatic special person answering of the dispatch call according to the call priority queue when the operator calls the dispatch call.
Embodiment 3 of the present invention provides a terminal, including a processor and a storage medium; the storage medium is used for storing instructions;
the processor is configured to operate in accordance with the instructions to perform the steps of the method.
Embodiment 4 of the present invention provides a computer-readable storage medium having stored thereon a computer program, characterized in that the program when executed by a processor realizes the steps of the method.
The invention has the beneficial effects that compared with the prior art:
1. the invention changes the existing telephone distribution mode of 'one call with multiple calls' into 'special staff charge', and dispatches the special staff to consistently answer the calls of operators, thereby improving the high efficiency of the power grid operation.
2. The occurrence of work cross processing caused by the prior art is avoided, the special personnel of the initiating dispatcher who is most familiar with the work can butt joint the site operators, and the safety of the power grid operation is ensured.
3. The system covers a plurality of use scenes such as overhaul operation, accident handling, general connection, temporary examination and elimination, and has stronger practical use value.
4. The method is suitable for 20kV and 10kV power distribution networks and has a wide application range.
5. Manual intervention can be reduced, full-automatic intellectualization is realized, and working efficiency and power supply reliability are greatly improved.
The present disclosure may be a system, method, and/or computer program product. The computer program product may include a computer readable storage medium having computer readable program instructions embodied thereon for causing a processor to implement aspects of the present disclosure.
The computer readable storage medium may be a tangible device that can hold and store instructions for use by an instruction execution device. The computer readable storage medium may be, for example, but not limited to, an electronic storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: portable computer disks, hard disks, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), static Random Access Memory (SRAM), portable compact disk read-only memory (CD-ROM), digital Versatile Disks (DVD), memory sticks, floppy disks, mechanical coding devices, punch cards or in-groove structures such as punch cards or grooves having instructions stored thereon, and any suitable combination of the foregoing. Computer-readable storage media, as used herein, are not to be construed as transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through waveguides or other transmission media (e.g., optical pulses through fiber optic cables), or electrical signals transmitted through wires.
The computer readable program instructions described herein may be downloaded from a computer readable storage medium to a respective computing/processing device or to an external computer or external storage device over a network, such as the internet, a local area network, a wide area network, and/or a wireless network. The network may include copper transmission cables, fiber optic transmissions, wireless transmissions, routers, firewalls, switches, gateway computers and/or edge servers. The network interface card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium in the respective computing/processing device.
Computer program instructions for performing the operations of the present disclosure can be assembly instructions, instruction Set Architecture (ISA) instructions, machine-related instructions, microcode, firmware instructions, state setting data, or source or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, c++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The computer readable program instructions may be executed entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider). In some embodiments, aspects of the present disclosure are implemented by personalizing electronic circuitry, such as programmable logic circuitry, field Programmable Gate Arrays (FPGAs), or Programmable Logic Arrays (PLAs), with state information of computer readable program instructions, which can execute the computer readable program instructions.
Finally, it should be noted that the above embodiments are only for illustrating the technical solution of the present invention and not for limiting the same, and although the present invention has been described in detail with reference to the above embodiments, it should be understood by those skilled in the art that: modifications and equivalents may be made to the specific embodiments of the invention without departing from the spirit and scope of the invention, which is intended to be covered by the claims.
Claims (10)
1. A full-automatic dispatching telephone method for a power distribution network in charge of a special person is characterized by comprising the following steps of:
and establishing an exclusive telephone priority queue for a power distribution network dispatcher, updating the exclusive telephone priority queue of the dispatcher when the dispatcher calls out to initiate power grid operation, and realizing full-automatic call answering of the dispatching telephone according to the telephone priority queue when an operator calls in the dispatching telephone.
2. The method for fully automatically dispatching the telephones on the distribution network for the responsibility of the personnel according to claim 1, wherein the method comprises the following steps:
when the dispatcher calls out to initiate the power grid operation, the OMS system extracts the related operator telephone according to the use scene of the power grid operation and automatically assigns the priority P to the operator telephone i i ：
P i ＝log w (N i +1)
Wherein w is the time length of each scheduling rotation, N i The work time length of value scheduling when calling out is 0.ltoreq.N i ≤W；
And P is taken up i And storing the call request in a special telephone priority queue of the dispatcher, and then connecting a dispatching telephone switching network to realize outbound.
3. A method for fully automatically scheduling calls for a distribution network in charge of a technician according to claim 2, wherein:
the use scene comprises maintenance operation, accident handling and general connection;
for maintenance operation, an operation ticket system executes the operation, then the OMS system operator information is associated, and the operator telephone is extracted;
for accident handling and general connection, the operator information associated with the event is analyzed, and then the operator telephone is extracted according to the OMS system operator information.
4. The method for fully automatically dispatching the telephones on the distribution network for the responsibility of the personnel according to claim 1, wherein the method comprises the following steps:
when the operator calls the dispatching telephone again, the dispatching telephone is extracted according to the dispatching use scene, the priority of the dispatching telephone information in the priority queue of each dispatching telephone is queried, the dispatching telephone with the highest priority is selected to answer alone, and the optimal personnel responsible for dispatching the telephone is realized.
5. The method for fully automatically dispatching the telephones on the distribution network for the personnel to take charge of according to claim 4, wherein the method comprises the following steps of:
the use scene comprises an operation report, a completion report and a temporary examination defect.
6. The method for fully automatically dispatching the telephones on the distribution network for the personnel to take charge of according to claim 4, wherein the method comprises the following steps of:
if the dispatching personnel is inconvenient to answer, other dispatching personnel automatically transfer the machine, the priority queue of the transferring dispatching personnel is updated, and after the optimal dispatching personnel selection is completed, the dispatching telephone exchange network is connected to realize the personnel answering of the operator telephone.
7. The method for fully automatically dispatching the telephones on the distribution network for the responsibility of the personnel according to claim 1, wherein the method comprises the following steps:
if the telephone information is not in the priority queue when the operator calls the dispatch telephone for the first time due to the requirements of temporary examination and elimination, the telephone is answered by a long value and allocated according to the event complexity and the dispatcher capacity, and then the telephone information of the operator is updated to the priority queue.
8. A full-automatic dispatching telephone system of a distribution network for a specialist to take charge of, which is used for realizing the full-automatic dispatching telephone method of the distribution network for a specialist to take charge of any one of claims 1 to 7, characterized in that:
the system comprises:
the priority queue construction module is used for establishing an exclusive telephone priority queue for a power distribution network dispatcher;
the priority queue updating module is used for updating the exclusive telephone priority queue of the dispatcher when the dispatcher calls out to initiate the power grid operation;
and the special person answering module is used for realizing full-automatic special person answering of the dispatch call according to the call priority queue when the operator calls the dispatch call.
9. A terminal comprising a processor and a storage medium; the method is characterized in that:
the storage medium is used for storing instructions;
the processor being operative according to the instructions to perform the steps of the method according to any one of claims 1-7.
10. Computer readable storage medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the steps of the method according to any of claims 1-7.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310215550.4A CN116233315A (en) | 2023-03-08 | 2023-03-08 | Method and system for fully automatically dispatching call of power distribution network in charge of personnel |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202310215550.4A CN116233315A (en) | 2023-03-08 | 2023-03-08 | Method and system for fully automatically dispatching call of power distribution network in charge of personnel |
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| CN116233315A true CN116233315A (en) | 2023-06-06 |
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| CN202310215550.4A Pending CN116233315A (en) | 2023-03-08 | 2023-03-08 | Method and system for fully automatically dispatching call of power distribution network in charge of personnel |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116962578A (en) * | 2023-08-18 | 2023-10-27 | 应急管理部大数据中心 | Emergency call answering method and device and readable storage medium |
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2023
- 2023-03-08 CN CN202310215550.4A patent/CN116233315A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116962578A (en) * | 2023-08-18 | 2023-10-27 | 应急管理部大数据中心 | Emergency call answering method and device and readable storage medium |
| CN116962578B (en) * | 2023-08-18 | 2024-04-19 | 应急管理部大数据中心 | Emergency call answering method and device and readable storage medium |
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