CN116011705A - Hotel check-in intelligent management platform based on Internet of things - Google Patents
Hotel check-in intelligent management platform based on Internet of things Download PDFInfo
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- CN116011705A CN116011705A CN202310305834.2A CN202310305834A CN116011705A CN 116011705 A CN116011705 A CN 116011705A CN 202310305834 A CN202310305834 A CN 202310305834A CN 116011705 A CN116011705 A CN 116011705A
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
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- Y02B—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO BUILDINGS, e.g. HOUSING, HOUSE APPLIANCES OR RELATED END-USER APPLICATIONS
- Y02B20/00—Energy efficient lighting technologies, e.g. halogen lamps or gas discharge lamps
- Y02B20/40—Control techniques providing energy savings, e.g. smart controller or presence detection
Abstract
The invention discloses a hotel check-in intelligent management platform based on the Internet of things, which relates to the technical field of hotel management, and is used for collecting identity information of clients and transferring the use permission of check-in rooms to the clients, judging the security of the check-in rooms, forming a check-in security coefficient Rxs and adjusting the strictness of an access control system according to the value of the check-in security coefficient Rxs; forming a customer safety coefficient Kxs according to the living room condition, and taking measures according to the distribution of the customer safety coefficient Kxs to judge whether the customer is in a disconnection state; in a non-disconnection state, determining a check-in experience value Rzp of the client, and adding security measures in a guest room adjacent area or hosting access rights of the guest room to a hotel management background; and returning the control authority of the access control system in the hosting state to the client when the client reenters the hotel. According to the access control authority, the security of the client in-check and the personal security of the client are improved in different aspects, and the client can be processed in time when the client is in a semi-disconnection state.
Description
Technical Field
The invention relates to the technical field of hotel management, in particular to a hotel check-in intelligent management platform based on the Internet of things.
Background
The intelligent hotel is a high-end design which integrates information communication technology and hotel management by realizing informatization of hotel management and service through digitalization and networking, wherein the hotel is provided with a complete intelligent system; is an application innovation and an integration innovation of the information technology in hotel management after being arranged.
After the client completes the check-in procedure, the hotel needs to bear the security responsibility of the client, and the security of the client is ensured.
However, the existing hotel check-in intelligent management platform has the main attention point of customer service, but the security of the guarantee customer is the key point of the customer service, the management platform has certain neglect on the key point, and particularly when the customer check-in is carried out by one person, a plurality of strangers can enter a guest room even by means of one room card, and certain security risks exist when the customer check-in.
Therefore, the hotel check-in intelligent management platform based on the Internet of things is provided.
Disclosure of Invention
(one) solving the technical problems
Aiming at the defects of the prior art, the invention provides a hotel check-in intelligent management platform based on the Internet of things, which is used for judging the safety of a check-in guest room and forming a check-in safety coefficient Rxs by collecting identity information of a guest and transferring the use authority of the check-in guest room to the guest, and adjusting the severity of an access control system according to the value of the check-in safety coefficient Rxs; forming a customer safety coefficient Kxs according to the living room condition, and taking measures according to the distribution of the customer safety coefficient Kxs to judge whether the customer is in a disconnection state; in a non-disconnection state, determining a check-in experience value Rzp of the client, and adding security measures in a guest room adjacent area or hosting access rights of the guest room to a hotel management background; and returning the control authority of the access control system in the hosting state to the client when the client reenters the hotel. According to the access control authority, the security of the client in-check and the personal security of the client are improved in different aspects, and the client can be processed in time when in a semi-disconnection state, so that the problem in the background technology is solved.
(II) technical scheme
In order to achieve the above purpose, the invention is realized by the following technical scheme: the hotel check-in intelligent management platform based on the Internet of things comprises the following steps: after the client handles the check-in procedure, the identity information of the client is collected and the use authority of the check-in guest room is transferred to the client, wherein the use authority at least comprises the guest room access control system control authority, and after the access control authority is determined, the client can at least control the lighting system in the guest room in a voice recognition mode; after a customer is checked in, monitoring the adjacent areas of the guest room through a monitoring device outside the guest room, judging the security of the guest room, forming a check-in security coefficient Rxs, and adjusting the severity of an access control system according to the value of the check-in security coefficient Rxs;
judging whether a customer goes out according to the use record of the access control system, forming a customer safety coefficient Kxs according to the condition of a living guest room if the customer does not exist outside the guest room for a long time, and judging whether the customer is in a disconnection state or not by taking measures by hotel staff according to the distribution of the customer safety coefficient Kxs;
in the state that the client is not in a disconnection state, according to the living situation of the client, comprehensive and acquisition of the security evaluation of the client check-in are carried out, check-in experience values Rzp are determined, and security measures of the adjacent areas of the guest room are increased or access rights of the guest room are managed to a hotel management background according to the check-in experience values Rzp; after the authority of the access control system is hosted in the hotel management background, when the client enters the hotel again, the position of the client in the hotel is positioned until the client returns the control authority of the access control system in the hosting state to the client after entering the guest room adjacent area.
Further, when handling the business of the client, acquiring identity information and face information of the client, acquiring ID of one or more networks of the client, and acquiring the client influence value Ys by using a TPRank client influence ordering algorithm; after a customer is checked in, a control end is arranged on a mobile phone of the customer, and the authority of an access control system of a guest room is transferred to the customer, so that the customer obtains the control authority of the access control system of the guest room; the NFC recognition function of the client mobile phone can be used by the control end, the NFC recognition function is matched with the guest room entrance guard device, and a client can enter the guest room to complete the check-in.
Further, after the access control device is identified, a control end of the mobile phone sends a prompt to a customer to acquire the voice information of the customer, the control authority of equipment in the guest room is determined in a voiceprint identification mode, and the equipment at least comprises a lighting system and an access control system, and the lighting system is started or closed by setting a specific indicator.
Further, the monitoring device arranged in the adjacent area of the entrance guard acquires the number of people who live in the guest room, determines the number of people Rs to live in, and acquires the corresponding guest room unit price Kj; detecting whether a stranger stays in a region near the guest room or not by a monitoring device in a guest-in time period of the guest, and determining stay time Lt if the stranger stays;
when the stay time Lt is longer than the expected value, acquiring the number Rs of the check-in people, the unit price Kj of the guest room and the stay time Lt, and correlating to form a check-in safety coefficient Rxs after dimensionless treatment; the method for forming the check-in security coefficient Rxs conforms to the following formula:
Further, acquiring an entry security coefficient Rxs, adjusting the severity of a customer entering an access control system of a guest room according to the distribution of the value of the entry security coefficient Rxs, and displaying the severity on a mobile phone control terminal; the adjustment mode of the stringency of the access control system is as follows:
when the check-in security coefficient Rxs is lower than a first security threshold, when a customer enters a guest room, indicating the customer to recognize or speak a specific indicator through NFC of a mobile phone client; when the check-in security coefficient Rxs is higher than the first security threshold, the client is instructed to speak a specific instruction first and then recognize through NFC of the mobile phone client when the client enters the guest room.
Further, a check record of the access control system is obtained by a hotel management background, if the duration of the client in the guest room is longer than the expected duration, the duration of the client in the guest room is determined, and the duration of the client in the guest room is recorded as the closed time Ft; if the closing time Ft exceeds the expected value, acquiring the use frequency Sp of the electric appliance in the guest room by the data transmission of the Internet of things according to the Internet of things module of the equipment in the guest room;
after a specific instruction word is not detected for a long time in the guest room and the adjacent area thereof, the closing time Ft and the use frequency Sp are acquired, and after dimensionless processing is carried out, the client security coefficient Kxs is obtained in a correlation mode.
Further, the client security coefficient Kxs is obtained according to the following formula:
when the client security coefficient Kxs is smaller than the security threshold, the hotel management background sends a prompt to the client, the client is determined to be in a non-disconnection state when the feedback of the client is obtained, and the client is determined to be in a disconnection state when no feedback is obtained; and during reminding, selecting different reminding strategies according to the influence value Ys of the client.
Further, when the client in the guest room is in a non-unconnected state, acquiring an in-service experience value Rzp in a correlated manner according to the acquired client security coefficient Kxs and the in-service security coefficient Rxs; the manner in which the in-experience value Rzp is obtained conforms to the following formula:
Further, acquiring a living experience value Rzp, when the living experience value Rzp is greater than a threshold value, acquiring the distribution of monitoring cameras in a monitoring area, and adjusting the directions of the corresponding number of monitoring devices to at least enable no monitoring dead angle in a guest room and an adjacent area;
when the check-in experience value Rzp is smaller than the threshold value, the authority of the access control system of the guest room is managed to the hotel management background on the basis of adjusting the monitoring device.
Further, when the client reenters the hotel, determining the position of the client in the hotel according to the positioning information provided by the mobile phone control end, and marking the position of the client on an electronic map displaying guest room distribution in real time to form position information; when a customer enters a neighboring area of a guest room, a monitoring device with a face recognition function checks whether the customer is the customer, if so, the access control authority is transferred to the customer when the customer approaches the front of a door; otherwise, the access rights continue to maintain the escrow status.
(III) beneficial effects
The invention provides a hotel check-in intelligent management platform based on the Internet of things. The beneficial effects are as follows:
after the customer completes the check-in procedure, the customer terminal is installed on the customer mobile phone, so that the check-in authority of the guest room, for example, the authority of the access control system is transferred to the customer, and compared with the traditional room card, a specific instruction is set according to the sound information, and the check-in safety is improved based on voice recognition.
After a customer enters a guest room, the entrance guard system can be adjusted according to the change of the value of the entrance guard security coefficient Rxs by forming the entrance guard security coefficient Rxs as a security standard for judging the guest room, so that different entrance guard opening strategies are selected under different use scenes, particularly by setting specific instruction words, strangers are prevented from entering the guest room, and the security of the guest room in the guest room is ensured.
When the clients in the guest rooms are reminded and are in a disconnection state after a certain time, the access control authorities originally belonging to the clients are hosted to a hotel management background, and when the objections of the clients in the guest rooms are not obtained, the clients directly enter the guest rooms, and whether the clients in the hotel have accidents or not is checked; at this time, according to the customer safety factor Kxs, the safety of the customers who check in the guest room can be further ensured, and the possibility of accidents of the customers in the hotel is reduced.
The intelligent management platform replaces a common house card in a control end mode, improves the security of the client in-house and the personal security of the client in different aspects according to the use of access permission, and can timely discover and timely process the client when the client is in a semi-disconnection state through the determined judgment standard, thereby improving the goodness of the client.
Drawings
Fig. 1 is a schematic diagram of a hotel check-in intelligent management platform workflow based on the internet of things.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
Examples
Referring to fig. 1, the invention provides a hotel check-in intelligent management platform based on the internet of things, which comprises the following steps:
step one, after a customer handles a check-in procedure, acquiring identity information of the customer and transferring the use authority of the check-in guest room to the customer, wherein the use authority at least comprises guest room access control system control authority, and after the access control authority is determined, the customer can at least control a lighting system in the guest room in a voice recognition mode;
the first step comprises the following steps:
step 101, when handling a client check-in procedure, acquiring identity information and face information of the client, and acquiring IDs (identity) of one or more networks of the client, such as microblog or WeChat, and calculating a client influence value Ys by using a TPrank client influence ordering algorithm; thus, when a customer with a high influence value Ys is in a living, discounts can be provided for the living of the customer according to the influence value Ys of the customer;
step 102, after a customer is checked in, through a small program (for example, a WeChat small program), APP and a public number (for example, weChat public number), that is, a control end is installed on a mobile phone of the customer, and the authority of an access control system of the guest room is transferred to the customer, so that the customer obtains the control authority of the access control system of the guest room; the control end can use the NFC recognition function of the client mobile phone and is matched with the guest room entrance guard device, so that a client can enter the guest room to complete the check-in;
step 103, after the door control device is identified, a control end of the mobile phone sends a prompt to a customer to acquire the voice information of the customer, and the control authority of equipment in the guest room is determined in a voiceprint identification mode, wherein the equipment at least comprises a lighting system and a door control system, the lighting system is started or closed by setting a specific instruction, for example, the customer starts the lighting system to illuminate by speaking sesame to open the door, and closes the lighting system by closing the door by the sesame, and the door control system is opened in the same way.
In use, the contents of 101 to 103 are combined: after the customer completes the check-in procedure, the customer terminal is installed on the customer mobile phone, so that the check-in authority of the guest room, for example, the authority of the access control system is transferred to the customer, and compared with the traditional room card, a specific instruction is set according to the sound information, and the check-in safety is improved based on voice recognition.
Step two, monitoring the adjacent areas of the guest room through a monitoring device outside the guest room after the guest room is checked in, judging the security of the guest room, forming a check-in security coefficient Rxs, and adjusting the severity of the access control system according to the value of the check-in security coefficient Rxs;
the second step comprises the following steps:
step 201, acquiring the number of people who live in the guest room by a monitoring device arranged in an adjacent area of the entrance guard, determining the number of people who live in the guest room as Rs, and acquiring a corresponding guest room unit price Kj; detecting whether a stranger (not a current resident or a hotel staff) stays in a guest room nearby area by a monitoring device in a guest room stay time period, and determining stay time Lt if the stranger stays;
it should be noted that, according to experience, it can be judged that the smaller the number Rs of the people in the house is, the lower the safety is; the longer the stranger stays time Lt, the lower the safety is, and the higher the guest room unit price Kj is, the more easily the thief looks at;
step 202, when the stay time Lt is greater than the expected value, acquiring the number Rs of the check-in people, the unit price Kj of the guest room and the stay time Lt, and correlating to form a check-in safety coefficient Rxs after dimensionless treatment;
the method for forming the check-in security coefficient Rxs accords with the following formula:
Step 203, acquiring an entry security coefficient Rxs, adjusting the severity of a customer entering an access control system of a guest room according to the distribution of the entry security coefficient Rxs, and displaying the severity on a mobile phone control terminal;
the adjustment mode of the stringency of the access control system is as follows:
when the check-in security coefficient Rxs is lower than a first security threshold, the hotel can be described as being relatively safe, so that when a customer enters a guest room, the customer is instructed to recognize or speak a specific instruction word through NFC of a mobile phone client, and the difficulty of entering the guest room is reduced;
when the check-in security coefficient Rxs is higher than a first security threshold, when a customer enters a guest room, the customer is instructed to speak a specific instruction first, and then the customer is identified through NFC of a mobile phone client; because at this point the security of the guest room may be less than expected, especially when there are strangers around to stay, multiple verifications of the guest identity are required.
In use, in combination with the content of 201 and 203,
after a customer enters a guest room, the entrance guard system can be adjusted according to the change of the value of the entrance guard security coefficient Rxs by forming the entrance guard security coefficient Rxs as a security standard for judging the guest room, so that different entrance guard opening strategies are selected under different use scenes, particularly by setting specific instruction words, strangers are prevented from entering the guest room, and the security of the guest room in the guest room is ensured.
Judging whether the customer goes out according to the usage record of the access control system, forming a customer safety coefficient Kxs according to the condition of the checked-in guest room if the customer does not exist outside the guest room for a long time, and judging whether the customer is in a disconnection state or not by taking measures by hotel staff according to the distribution of the customer safety coefficient Kxs;
the third step comprises the following steps:
step 301, acquiring a verification record (such as NFC recognition or voice recognition) of the access control system by a hotel management background, and if the duration of the client in the guest room is longer than the expected duration, determining the duration of the client in the guest room, and recording the duration as a closed time Ft;
if the closing time Ft exceeds the expected value, acquiring the use frequency Sp of the electric appliance in the guest room by the data transmission of the Internet of things according to the Internet of things module of the equipment in the guest room; wherein, the electrical apparatus at least includes lamps and lanterns, air conditioner and TV.
Step 302, after a specific indicator is not detected for a long time in a guest room and a neighboring area thereof, acquiring a closing time Ft and a use frequency Sp, and performing dimensionless processing, and then, associating to acquire a client security coefficient Kxs;
the client security coefficient Kxs is obtained according to the following formula:
Step 303, acquiring a client security coefficient Kxs, when the client security coefficient Kxs is smaller than a security threshold, sending a prompt to a client by a hotel management background, determining the client as a non-disconnection state when the feedback of the client is acquired, and determining the client as a disconnection state when no feedback is acquired; when reminding, selecting different reminding strategies according to the value of the influence value Ys of the client;
the reminding mode is as follows:
if the influence value Ys of the customer is greater than the threshold value, the hotel staff communicates with the customer telephone to inquire and provide the goods and materials for free, for example, provide free lunch, drinking water and the like; if the influence value Ys of the client is smaller than the threshold value, the client is knocked out before a hotel employee, and whether the client is safe in the hotel is confirmed; for example, reminding a customer to eat, etc.;
when reminding, different reminding strategies are selected according to the value of the influence value Ys of the client, and when the client has a certain influence, the hotel propaganda effect is also facilitated, and the hotel propaganda effect is consistent with the effect of discounting the check-in of the client.
In use, the contents of steps 301 to 303 are combined:
by establishing a client security coefficient Kxs, evaluating the security of clients in the guest room according to two sub-factors of the closing time Ft and the use frequency Sp, and when the client security coefficient Kxs is less than expected, selecting a corresponding strategy by the hotel management background after combining the influence value Ys, and contacting the clients in the guest room;
when the clients in the guest rooms are reminded and are in a disconnection state after a certain time, the access control authorities originally belonging to the clients are hosted to a hotel management background, and when the objections of the clients in the guest rooms are not obtained, the clients directly enter the guest rooms, and whether the clients in the hotel have accidents or not is checked; at this time, according to the customer safety factor Kxs, the safety of the customers who check in the guest room can be further ensured, and the possibility of accidents of the customers in the hotel is reduced.
Step four, under the condition that the client is determined to be in a non-disconnection state, according to the living situation of the client, synthesizing and acquiring the security evaluation of the client check-in, determining a check-in experience value Rzp, and adding security measures of a guest room adjacent area or hosting the access control authority of the guest room to a hotel management background according to the check-in experience value Rzp;
the fourth step comprises the following steps:
step 401, when a customer in a guest room is in a non-unconnected state, obtaining a check-in experience value Rzp in a correlated manner according to the obtained customer security coefficient Kxs and check-in security coefficient Rxs;
acquiring a plurality of groups of client security coefficients Kxs and check-in security coefficients Rxs along a time axis at fixed time intervals; for example, customer security factor
，/>
，/>
To->
Check-in safety factor->
To->
Where n is the number of times the customer security factor Kxs and the live security factor Rxs are obtained.
The manner in which the in-experience value Rzp is obtained conforms to the following formula:
Step 402, acquiring a check-in experience value Rzp, and when the check-in experience value Rzp is greater than a threshold value, acquiring the distribution of monitoring cameras in a monitoring area, and adjusting the directions of a corresponding number of monitoring devices to at least enable no monitoring dead angle in a guest room and an adjacent area;
when the check-in experience value Rzp is smaller than the threshold value, the authority of the access control system of the guest room is managed to the hotel management background on the basis of adjusting the monitoring device.
In use, in combination with the content of steps 401 to 402,
when the clients are in a non-disconnection state, acquiring check-in experience values Rzp, and according to distribution of the check-in experience values Rzp, increasing monitoring strength of adjacent areas of a guest room, and if necessary, arranging staff of a hotel to make a round trip tour, so that the security guarantee of the clients is further improved; furthermore, when the client is not in the guest room, the hosting state of the access control authority of the guest room is kept, and when the client is not close to the guest room adjacent area, the access control authority cannot be obtained continuously, so that the authority loss of the client can be avoided, and the entrance of outsiders in the guest room is avoided.
Step five, after the authority of the access control system is hosted to the hotel management background, when the client enters the hotel again, positioning the position of the client in the hotel until the client enters a guest room adjacent area, and returning the control authority of the access control system in a hosting state to the client;
the fifth step comprises the following steps:
step 501, when a customer reenters the hotel, determining the position of the customer in the hotel according to positioning information provided by a mobile phone control end, and marking the position of the customer on an electronic map displaying guest room distribution in real time to form position information;
step 502, when a customer enters a neighboring area of a guest room, checking whether the customer is the customer by a monitoring device with a face recognition function, and if so, transferring access rights to the customer when the customer approaches the front of a gate; otherwise, the access rights continue to maintain the escrow status.
When the intelligent home access control system is used, the steps 501 to 502 are combined, according to the mutual verification of the positioning information and the monitoring device, when the fact that a customer is close to a house is confirmed, the access control authority of the customer is automatically returned, and when important articles remain in the customer, the important articles are prevented from being stolen due to the loss of the access control authority, so that the personal safety of the customer can be kept, and the safety of the articles of the customer can be guaranteed.
Combining the contents in the first to fifth steps;
the intelligent management platform replaces a common house card in a control end mode, improves the security of the client in-house and the personal security of the client in different aspects according to the use of access permission, and can timely discover and timely process the client when the client is in a semi-disconnection state through the determined judgment standard, thereby improving the goodness of the client.
The above embodiments may be implemented in whole or in part by software, hardware, firmware, or any other combination. When implemented in software, the above-described embodiments may be implemented in whole or in part in the form of a computer program product. The computer program product comprises one or more computer instructions or computer programs. When the computer instructions or computer program are loaded or executed on a computer, the processes or functions described in accordance with the embodiments of the present application are all or partially produced. The computer may be a general purpose computer, a special purpose computer, a computer network, or other programmable apparatus. The computer instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be transmitted from one website site, computer, server, or data center to another website site, computer, server, or data center by wired (e.g., infrared, wireless, microwave, etc.). The computer readable storage medium may be any available medium that can be accessed by a computer or a data storage device such as a server, data center, etc. that contains one or more sets of available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium. The semiconductor medium may be a solid state disk.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, and are not repeated herein.
In the several embodiments provided in this application, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the elements is merely a division of some logic functions, and there may be additional divisions in actual implementation, e.g., multiple elements or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer-readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a U disk, a mobile hard disk, a read-only memory, a random access memory, a magnetic disk or an optical disk.
The foregoing is merely specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily think about changes or substitutions within the technical scope of the present application, and the changes and substitutions are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Finally: the foregoing description of the preferred embodiments of the invention is not intended to limit the invention, but to enable any modification, equivalent or improvement to be made without departing from the spirit and principles of the invention.
Claims (10)
1. Hotel check-in intelligent management platform based on thing networking, its characterized in that: the application method comprises the following steps:
after the client handles the check-in procedure, the identity information of the client is collected and the use authority of the check-in guest room is transferred to the client, wherein the use authority at least comprises the guest room access control system control authority, and after the access control authority is determined, the client can at least control the lighting system in the guest room in a voice recognition mode;
after a customer is checked in, monitoring the adjacent areas of the guest room through a monitoring device outside the guest room, judging the security of the guest room, forming a check-in security coefficient Rxs, and adjusting the severity of an access control system according to the value of the check-in security coefficient Rxs;
judging whether a customer goes out according to the use record of the access control system, forming a customer safety coefficient Kxs according to the condition of a living guest room if the customer does not exist outside the guest room for a long time, and judging whether the customer is in a disconnection state or not by taking measures by hotel staff according to the distribution of the customer safety coefficient Kxs;
in the state that the client is not in a disconnection state, according to the living situation of the client, comprehensive and acquisition of the security evaluation of the client check-in are carried out, check-in experience values Rzp are determined, and security measures of the adjacent areas of the guest room are increased or access rights of the guest room are managed to a hotel management background according to the check-in experience values Rzp;
after the authority of the access control system is hosted in the hotel management background, when the client enters the hotel again, the position of the client in the hotel is positioned until the client returns the control authority of the access control system in the hosting state to the client after entering the guest room adjacent area.
2. The hotel check-in intelligent management platform based on the internet of things according to claim 1, wherein:
when handling the check-in procedure of a client, acquiring identity information and face information of the client, acquiring ID of one or more networks of the client, and acquiring a client influence value Ys by utilizing a TPRank client influence ordering algorithm;
after a customer is checked in, a control end is arranged on a mobile phone of the customer, and the authority of an access control system of a guest room is transferred to the customer, so that the customer obtains the control authority of the access control system of the guest room; the NFC recognition function of the client mobile phone can be used by the control end, the NFC recognition function is matched with the guest room entrance guard device, and a client can enter the guest room to complete the check-in.
3. The hotel check-in intelligent management platform based on the internet of things according to claim 2, wherein:
after the door control device is identified, a control end of the mobile phone sends a prompt to a customer to acquire the voice information of the customer, the control authority of equipment in a guest room is determined in a voiceprint identification mode, and the equipment at least comprises a lighting system and a door control system, and the lighting system is started or closed by setting a specific instruction word.
4. The hotel check-in intelligent management platform based on the internet of things according to claim 1, wherein:
the monitoring device arranged in the adjacent area of the entrance guard acquires the number of people who live in the guest room, determines the number of people who live in the guest room as Rs, and acquires the corresponding guest room unit price Kj; detecting whether a stranger stays in a region near the guest room or not by a monitoring device in a guest-in time period of the guest, and determining stay time Lt if the stranger stays;
when the stay time Lt is longer than the expected value, acquiring the number Rs of the check-in people, the unit price Kj of the guest room and the stay time Lt, and correlating to form a check-in safety coefficient Rxs after dimensionless treatment; the method for forming the check-in security coefficient Rxs conforms to the following formula:
5. The intelligent hotel check-in management platform based on the internet of things of claim 4, wherein:
acquiring an entry security coefficient Rxs, adjusting the severity of a customer entering an access control system of a guest room according to the distribution of the value of the entry security coefficient Rxs, and displaying the severity on a mobile phone control terminal; the adjustment mode of the stringency of the access control system is as follows:
when the check-in security coefficient Rxs is lower than a first security threshold, when a customer enters a guest room, indicating the customer to recognize or speak a specific indicator through NFC of a mobile phone client;
when the check-in security coefficient Rxs is higher than the first security threshold, the client is instructed to speak a specific instruction first and then recognize through NFC of the mobile phone client when the client enters the guest room.
6. The hotel check-in intelligent management platform based on the internet of things according to claim 1, wherein:
acquiring a verification record of an access control system by a hotel management background, and if the duration of the client in a guest room is longer than the expected duration, determining the duration of the client in the guest room, and recording the duration as a closed time Ft; if the closing time Ft exceeds the expected value, acquiring the use frequency Sp of the electric appliance in the guest room by the data transmission of the Internet of things according to the Internet of things module of the equipment in the guest room;
after a specific instruction word is not detected for a long time in the guest room and the adjacent area thereof, the closing time Ft and the use frequency Sp are acquired, and after dimensionless processing is carried out, the client security coefficient Kxs is obtained in a correlation mode.
7. The intelligent hotel check-in management platform based on the internet of things of claim 6, wherein:
the client security coefficient Kxs is obtained according to the following formula:
wherein (1)>
A kind of electronic device with high-pressure air-conditioning system
For changeable constant parameters->
，/>
The user can adjust according to the actual situation; c is a correction coefficient;
when the client security coefficient Kxs is smaller than the security threshold, the hotel management background sends a prompt to the client, the client is determined to be in a non-disconnection state when the feedback of the client is obtained, and the client is determined to be in a disconnection state when no feedback is obtained; and during reminding, selecting different reminding strategies according to the influence value Ys of the client.
8. The hotel check-in intelligent management platform based on the internet of things according to claim 1, wherein:
when the client in the guest room is in a non-disconnection state, acquiring a check-in experience value Rzp in a correlated manner according to the acquired client security coefficient Kxs and check-in security coefficient Rxs; the manner in which the in-experience value Rzp is obtained conforms to the following formula:
9. The hotel check-in intelligent management platform based on the internet of things of claim 8, wherein:
acquiring an in-living experience value Rzp, acquiring the distribution of monitoring cameras in a monitoring area when the in-living experience value Rzp is larger than a threshold value, and adjusting the directions of corresponding monitoring devices to at least enable no monitoring dead angle in a guest room and an adjacent area;
when the check-in experience value Rzp is smaller than the threshold value, the authority of the access control system of the guest room is managed to the hotel management background on the basis of adjusting the monitoring device.
10. The hotel check-in intelligent management platform based on the internet of things according to claim 1, wherein:
when a customer reenters the hotel, determining the position of the customer in the hotel according to positioning information provided by a mobile phone control end, and marking the position of the customer on an electronic map displayed with guest room distribution in real time to form position information;
when a customer enters a neighboring area of a guest room, a monitoring device with a face recognition function checks whether the customer is the customer, if so, the access control authority is transferred to the customer when the customer approaches the front of a door; otherwise, the access rights continue to maintain the escrow status.
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