CN115936366A - Client distribution method, device and related equipment - Google Patents
Client distribution method, device and related equipment Download PDFInfo
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- CN115936366A CN115936366A CN202211564603.5A CN202211564603A CN115936366A CN 115936366 A CN115936366 A CN 115936366A CN 202211564603 A CN202211564603 A CN 202211564603A CN 115936366 A CN115936366 A CN 115936366A
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Abstract
The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for allocating clients and a related device. The method comprises the following steps: and acquiring identity information of the global sharing consultant for pushing the floor detail introduction information for the target client. And judging whether the global sharing consultant is a service consultant of a target floor corresponding to the floor detail introduction information or not according to the identity information of the global sharing consultant. If the global sharing consultant is determined to be the service consultant of the target floor, the global sharing consultant is determined to be the current recommended consultant of the target client. If the global sharing consultant is not the service consultant of the target building, whether a service consultant in binding relationship with the target client exists in the service consultant of the target building is judged. By adopting the method, the client distribution efficiency and the transaction conversion rate can be improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for allocating clients and a related device.
Background
With the rapid development of social economy, the real estate industry is gradually developed. At present, the real estate industry is provided with a service consultant, when a client looks at a house and purchases the house, the client can be given reasonable opinions according to the requirements of the client, the client can be helped to select and purchase the house better, and the client can be prompted to purchase the house.
In the existing client allocation scheme, a client is usually required to actively select a service advisor, or a manager acquires information of the client and then manually allocates the client to a corresponding service advisor through a background. Obviously, such a customer allocation scheme has low customer allocation efficiency, and easily causes problems such as low transaction conversion rate. Therefore, how to realize fast and reasonable client allocation to the service advisor has become one of the technical problems to be solved.
Disclosure of Invention
The embodiment of the application provides a client allocation method, a client allocation device and related equipment, wherein terminal equipment can determine the current recommended consultant of a target client according to the identity information of a global sharing consultant for pushing floor detail introduction information for the target client and whether a service consultant in binding relationship with the target client exists, so that the target client can be allocated to the service consultant quickly and reasonably.
In a first aspect, an embodiment of the present invention provides a client allocation method, where the method includes: and acquiring identity information of the global sharing consultant for pushing the floor detail introduction information for the target client. And judging whether the global sharing consultant is a service consultant of the target floor corresponding to the floor detail introduction information or not according to the identity information of the global sharing consultant. If the global sharing consultant is determined to be the service consultant of the target floor, the global sharing consultant is determined to be the current recommended consultant of the target client. And if the global sharing consultant is determined not to be the service consultant of the target floor, judging whether a service consultant in binding relationship with the target client exists in the service consultants of the target floor. And if the service consultant in the binding relationship with the target client is determined to exist, determining the service consultant in the binding relationship with the target client as the current recommended consultant. And if the service consultant in binding relationship with the target client does not exist, determining the current recommended consultant according to the identity information of the target client.
In this embodiment, the terminal device may determine that the target client currently recommends the advisor according to the identity information of the global sharing advisor that pushes the floor detail introduction information for the target client and whether a service advisor having a binding relationship with the target client exists. By adopting the method, the terminal equipment can realize the rapid and reasonable allocation of the target client to the service consultant, thereby improving the client allocation efficiency and the transaction conversion rate.
With reference to the first aspect, in a possible implementation manner, the determining the current recommended consultant according to the identity information of the target client includes: and judging whether the target client is a service advisor of the target floor or not according to the identity information of the target client. If the target client is determined to be the service advisor of the target floor, the official advisor of the target floor is determined to be the current recommended advisor.
With reference to the first aspect, in one possible implementation manner, if it is determined that the target customer is not a service advisor for the target floor, the method further includes: and if the target client is determined to obtain the building detail introduction information through the building popularization information corresponding to the target building, determining the official consultant as the current recommended consultant.
With reference to the first aspect, in a feasible implementation manner, if it is determined that the target customer does not obtain the detailed description information of the building through the building promotion information corresponding to the target building, the method further includes: and judging whether only the official consultant exists in the service consultant of the target building. If it is determined that only the official counselor exists in the service counselor of the target floor, determining the official counselor as the current recommended counselor. And if the service consultants of the target building are determined to have other service consultants except the official consultant, determining one of the other service consultants as the current recommended consultant.
With reference to the first aspect, in one possible implementation manner, the determining one of the other service advisors as the current recommended advisor includes: determining the priority of each service advisor according to the characteristic information of each service advisor in the other service advisors through a preset priority determination model, wherein the characteristic information of the service advisor comprises one or more of historical transaction rate, customer rating or idle time of the service advisor. And determining the service consultant with the highest priority in the service consultants as the current recommended consultant.
With reference to the first aspect, in one possible implementation manner, the method further includes: and judging whether the target client is a broker or not according to the identity information of the target client. And if the target customer is determined to be the broker, generating and displaying a recommended customer button to the target customer, wherein the recommended customer button is used for the target customer to input identity information of the recommended customer.
With reference to the first aspect, in one possible implementation manner, the method further includes: obtaining basic information of the current recommended consultant, wherein the basic information at least comprises identity information of the current recommended consultant. And displaying the basic information of the current recommended consultant in a target area in a building introduction page containing the building detail introduction information.
With reference to the first aspect, in one possible implementation manner, the method further includes: and if the target building is determined not to have the corresponding service advisor, displaying a preset color in the target area.
In a second aspect, an embodiment of the present invention provides a client distribution apparatus. The device includes: and the acquisition unit is used for acquiring the identity information of the global sharing consultant which pushes the building detail introduction information for the target client. And the processing unit is used for judging whether the global sharing consultant is a service consultant of a target floor corresponding to the floor detail introduction information or not according to the identity information of the global sharing consultant. And the determining unit is used for determining the global sharing consultant as the current recommended consultant of the target client if the global sharing consultant is determined to be the service consultant of the target floor. And the processing unit is used for judging whether a service consultant which has a binding relationship with the target client exists in the service consultants of the target floor or not if the global sharing consultant is determined not to be the service consultant of the target floor. And the determining unit is used for determining a service advisor in a binding relationship with the target client as the current recommended advisor if the service advisor in the binding relationship with the target client is determined to exist. And the determining unit is used for determining the current recommended consultant according to the identity information of the target client if the service consultant which has the binding relationship with the target client does not exist.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: and the processing unit is used for judging whether the target client is a service advisor of the target floor or not according to the identity information of the target client. And the determining unit is used for determining an official advisor of the target building as the current recommended advisor if the target client is determined to be a service advisor of the target building.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: and the determining unit is used for determining the official consultant as the current recommended consultant if the target client is determined to acquire the building detail introduction information through the building popularization information corresponding to the target building.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: and the processing unit is used for judging whether only the official consultant exists in the service consultant of the target building. A determination unit for determining the official counselor as the current recommended counselor if determining that only the official counselor exists in the service counselor of the target floor. A determination unit for determining one of the other service consultants as the current recommended consultant if it is determined that the service consultant of the target floor exists other service consultants except the official consultant.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: a processing unit, configured to determine a priority of each service advisor according to feature information of each service advisor in the other service advisors through a preset priority determination model, wherein the feature information of the service advisor includes one or more of historical transaction rate, customer rating, or idle time of the service advisor. A determining unit, configured to determine a service advisor with a highest priority among the service advisors as the current recommended advisor.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: and the processing unit is used for judging whether the target client is a broker or not according to the identity information of the target client. And the output unit is used for generating and displaying a recommended customer button to the target customer if the target customer is determined to be the broker, wherein the recommended customer button is used for the target customer to input identity information of the recommended customer.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: an obtaining unit, configured to obtain basic information of the current recommended consultant, where the basic information at least includes identity information of the current recommended consultant. And the output unit is used for displaying the basic information of the current recommended consultant in a target area in a building introduction page containing the building detail introduction information.
With reference to the second aspect, in one possible implementation manner, the apparatus includes: and the output unit is used for displaying a preset color in the target area if the fact that the corresponding service advisor does not exist in the target building is determined.
In a third aspect, an embodiment of the present application provides a computer-readable storage medium, where the computer-readable storage medium is used to store a computer program, and when the computer program runs on a computer, the computer is caused to execute the customer allocation method provided in any one of the possible implementation manners in the first aspect, so as to also achieve the beneficial effects of the customer allocation method provided in the first aspect.
In a fourth aspect, embodiments of the present application provide an electronic device, which may include a processor and a memory, where the processor and the memory are connected to each other. The memory is used for storing a computer program, and the processor is configured to execute the computer program to implement the customer allocation method provided by the first aspect, and also can implement the beneficial effects of the customer allocation method provided by the first aspect.
By implementing the embodiment of the invention, the terminal equipment can determine the current recommended consultant of the target client according to the identity information of the global sharing consultant which pushes the floor detail introduction information for the target client and whether the service consultant which has a binding relationship with the target client exists, and the method can realize the rapid and reasonable allocation of the target client to the service consultant, thereby improving the client allocation efficiency and the transaction conversion rate.
Drawings
In order to more clearly illustrate the embodiments or technical solutions of the present invention, the drawings used in the embodiments or technical solutions of the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a schematic flowchart of a customer allocation method according to an embodiment of the present application;
FIG. 2 is a schematic diagram of an input interface for recommending identity information of a client according to an embodiment of the present application;
FIG. 3 is a schematic view of a target area provided by an embodiment of the present application;
FIG. 4 is a further schematic illustration of a target area provided by an embodiment of the present application;
FIG. 5 is a further schematic illustration of a target area provided by an embodiment of the present application;
fig. 6 is a schematic structural diagram of a customer distribution device according to an embodiment of the present application;
fig. 7 is a schematic structural diagram of a client distribution device according to an embodiment of the present application;
fig. 8 is a schematic structural diagram of an electronic device provided in an embodiment of the present application.
Detailed Description
In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The terms "first," "second," and the like in the description and claims of the present application and in the above-described drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps is not limited to only those steps recited, but may alternatively include other steps not recited, or may alternatively include other steps inherent to such process, method, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
In the existing customer allocation scheme, a customer is required to actively select a service advisor for the customer, or the customer is manually allocated to the service advisor by a manager through a background after obtaining the information of the customer, so that the customer allocation efficiency is low and the transaction conversion rate is low. Therefore, the technical problem to be solved by the application is as follows: how to quickly and reasonably assign clients to service advisors.
The "service consultant" provided in the present application refers to a professional salesperson who provides services and reference opinions to a client when the client makes a purchase. "Global sharing advisor" refers to a service advisor that can push various floor detail referrals to targeted customers. The "official counselor" refers to a service counselor having authority to manage other service counselors in a specific building, and only one official counselor can be provided in one building. "currently recommended consultant" refers to a service consultant that may currently provide services and reference opinions to clients. "Broker" refers to a professional engaged in real estate brokerage activities and who can earn a commission by recommending a floor to a customer.
Referring to fig. 1, fig. 1 is a schematic flow chart illustrating a customer allocation method according to an embodiment of the present application. The client allocation method may specifically be executed by a terminal device. In the embodiment of the present application, the terminal device may be any electronic device capable of performing data processing, such as a smart phone, a portable notebook computer, a desktop computer, a self-service terminal, and the like. As shown in fig. 1, the customer allocation method may specifically include the following steps:
s101, obtaining identity information of a global sharing advisor for pushing building detail introduction information for a target client.
In some possible embodiments, the terminal device may obtain the identity information of the global sharing consultant who pushes the floor detail introduction information for the target client. It should be noted here that the building detail introduction information may be introduction contents of a specific building, and may include information such as an address, a selling price, a type, a house type structure, a floor area, and a time of opening the building. The identity information of the global sharing advisor may include information such as name, gender, and responsible floor (indicating that the global sharing advisor is a service advisor for that floor).
In specific implementation, the terminal device may first obtain the floor detail introduction information shared by the global sharing advisor to the target client. It should be noted that, when sharing the floor detail introduction information with the target client, the global sharing consultant brings its own identity information. Further, the terminal device may obtain the identity information of the global sharing advisor from the floor detail introduction information shared by the global sharing advisor to the target client.
And S102, judging whether the global sharing consultant is a service consultant of a target floor corresponding to the floor detail introduction information or not according to the identity information of the global sharing consultant.
In some possible embodiments, the terminal device may determine, according to the identity information of the global sharing advisor, whether the global sharing advisor is a service advisor for a target floor corresponding to the floor detail introduction information.
In a specific implementation, after acquiring the identity information of the global sharing advisor that pushes the floor detail introduction information for the target client, the terminal device may determine whether the global sharing advisor is a service advisor for the target floor corresponding to the floor detail introduction information according to the identity information of the global sharing advisor and the identity information corresponding to the service advisor for the target floor. It should be noted that the terminal device may obtain the identity information corresponding to the service advisor in the target floor. The identity information corresponding to the service advisor in the target floor may include name, gender, and telephone, among others.
S103, if it is determined that the global shared advisor is a service advisor for the target floor, the global shared advisor is determined as a current recommended advisor for the target client.
In some possible implementations, the terminal device may determine the global sharing advisor as a currently recommended advisor for the target client if the terminal device determines that the global sharing advisor is a service advisor for the target floor.
For example, it is assumed that the identity information of the global sharing consultant includes "name is Xiaoming, gender is Man, and responsibility for building A (indicating that the global sharing consultant is a service consultant for building A)". And assuming that the target building corresponding to the building detail introduction information is building A. The terminal device can determine that the global sharing consultant is a service consultant of the building A after acquiring that the identity information of the global sharing consultant is 'name is Xiaoming, gender is male, and is responsible for the building A'. Further, the terminal device may determine the global sharing advisor as a current recommended advisor for the target client.
And S104, if the global sharing consultant is determined not to be the service consultant of the target floor, judging whether a service consultant in binding relationship with the target client exists in the service consultants of the target floor.
In some possible embodiments, if the terminal device determines that the global sharing advisor is not a service advisor for the target floor, the terminal device may determine whether a service advisor in a binding relationship with the target client exists among the service advisors for the target floor. It should be noted that the service advisor in binding relationship with the target client refers to a service advisor who has provided services and consultations for the target client, and the service advisor in binding relationship with the target client may be referred to as a home advisor of the target client.
And S105, if the service advisor having the binding relationship with the target client is determined to exist, determining the service advisor having the binding relationship with the target client as the current recommended advisor.
In some possible embodiments, if the terminal device determines that a service advisor having a binding relationship with the target client exists, the terminal device may determine the service advisor having a binding relationship with the target client as the current recommended advisor.
S106, if the service consultant which has the binding relationship with the target client does not exist, determining the current recommended consultant according to the identity information of the target client.
In some possible embodiments, if the terminal device determines that there is no service advisor in a binding relationship with the target client, the terminal device may determine the current recommended advisor according to the identity information of the target client. It should be noted that the identity information of the target client may include name, gender, and telephone number, and may also include the category of the target client. For example, the category of the target customer may be a general property purchaser, or a service advisor or broker for a certain floor plan.
In a specific implementation, the terminal device may first receive an instruction for setting the identity information of the target client. Further, the terminal device may set or modify the identity information of the target client in response to the instruction. Then, after the terminal device receives the instruction that the target client authorizes the mobile phone number, the terminal device can acquire the identity information of the target client. Further, the terminal device may determine the current recommended consultant based on the identity information of the target client.
Optionally, if it is determined that a service advisor having a binding relationship with the target client does not exist, the terminal device may obtain the identity information of the target client. Then, the terminal device can determine whether the target client is a service counselor of the target floor according to the identity information of the target client and the identity information of the service counselor of the target floor. Further, the terminal device may determine an official counselor of the target floor as a current recommended counselor if it is determined that the target client is a service counselor of the target floor according to the identity information of the target client. It should be noted that the terminal device may obtain the identity information corresponding to the service advisor in the target floor. The identity information corresponding to the service advisor for the target building may include, among other things, name, gender, and telephone.
In an alternative embodiment, the terminal device may obtain the source information of the target client if the terminal device determines that the target client is not a service advisor for the target floor based on the identity information of the target client. Then, the terminal device may determine the official advisor as the current recommended advisor if it is determined that the target client obtains the floor detail introduction information through the promotion information corresponding to the target floor according to the source information of the target client. It should be noted here that the promotion information corresponding to the target building can be presented in the form of promotion delivery codes or network links, and this is not specifically limited in the embodiment of the present application.
In an alternative embodiment, if the terminal device determines that the target client does not obtain the floor detail introduction information through the floor promotion information corresponding to the target floor according to the source information of the target client, the terminal device may determine whether only an official advisor exists in the service advisor of the target floor according to the service advisor of the target floor. Further, the terminal device may determine that only an official counselor exists among service counselors of the target building, as a currently recommended counselor. If the terminal device determines that another service counselor other than the official counselor exists in the service counselor of the target floor, the terminal device may determine one of the other service counselors as the current recommended counselor.
Alternatively, if the terminal device determines that another service counselor other than the official counselor exists among the service counselors of the target building, the terminal device may determine the priority of each service counselor according to the feature information of each service counselor among the other service counselors through a preset priority determination model. Further, the terminal device may determine a service counselor having the highest priority among the service counselors as a currently recommended counselor.
It is noted that the characteristic information of the service advisor may include one or more of historical transaction rate, customer rating, or idle time of the service advisor. For example, the characteristic information of service advisor a may include a historical rate of 90% for service advisor a. For another example, the characteristic information of service advisor a may include service advisor a having a historical transaction rate of 90%, a customer score of 9.0 (a customer score of full 10.0), and an idle time of five hours.
For example, it is assumed here that three service advisors other than the official advisor exist among the service advisors of the target building, which are service advisor a, service advisor B and service advisor C. The terminal device can determine the priorities of service advisor a, service advisor B, and service advisor C as 1, 3, and 2, respectively, based on the historical transaction rates, customer scores, and idle times of the three service advisors through a preset machine learning model. Among them, the service advisor a has the highest priority, and the priority is 1. Further, the terminal device may determine service advisor a as the current recommended advisor.
The preset priority determination model is obtained by training a machine learning model. The terminal device can acquire a data set including the characteristic information of the service advisor, label the priority of the service advisor, and divide the labeled data set into a training set and a test set according to the proportion of the prior device. Then, the training set is input into a machine learning model for training, and the terminal device can obtain the pre-training weight of the machine learning model output by the model. In the embodiment of the present application, the pre-set machine learning model can determine the priority of the service advisor according to the feature information of the service advisor by using the pre-training weights.
Optionally, if the terminal device determines that another service advisor other than the official advisor exists in the service advisor of the target building, the terminal device may determine a service advisor from the other service advisors by a preset random algorithm. Further, the terminal device may determine the service advisor as a current recommended advisor.
In an alternative embodiment, the terminal device may determine whether the target client is a broker according to the identity information of the target client. If the terminal device determines that the target client is the broker, the terminal device may generate and display a recommend client button to the target client. Wherein the recommend client button can be used for the target client to input the identity information of the recommend client. The recommended client is a client having an intention to purchase a house. It should be noted that the identity information of the recommending client may include the name, sex, and cell phone number of the recommending client. Referring to fig. 2, fig. 2 is a schematic view of an input interface for recommending client identity information according to an embodiment of the present application. As shown in fig. 2, the input interface includes the name, sex and mobile phone number of the recommended customer input by the target customer, and information of a specific floor recommended to the recommended customer. Optionally, there is a remarking area in the input interface for the target client to input one or more of the area of intention of purchasing the room, the type of the house, the price or the expected room-viewing time of the recommended client.
Specifically, the terminal device may receive the identity information of the recommended customer under a specific floor input by the target customer. Further, the terminal device may associate the recommended customer with the building based on information input by the target customer. Optionally, if the terminal device determines that the recommended customer makes a transaction under the current floor, a corresponding resource reward may be given to the target customer. Optionally, the resource reward may be a preferential policy, a customer resource, a bonus, or the like.
It should be noted here that the identity information of the recommending client input by the target client may be the identity information of an acquaintance known by the target client, or may be the identity information of the recommending client who finds the recommending floor of the target client.
In an alternative embodiment, after determining the current recommended consultant of the target client, the terminal device may obtain basic information of the current recommended consultant. Further, the terminal device may display basic information of the currently recommended counselor in a target area in a floor introduction page containing floor detail introduction information. It should be noted that the basic information of the current recommended consultant may at least include the identity information of the current recommended consultant, and the identity information may include name, gender, telephone, photograph, etc.
Wherein, the building introduction page can be a page opened by the target client through logging in by a third-party application (such as an applet). The target area in the floor introduction page may be a presentation bar of the currently recommended consultant for displaying basic information of the currently recommended consultant.
Specifically, the terminal device may obtain basic information of the currently recommended consultant, where the basic information may include a name, a telephone, and a photo of the currently recommended consultant. Further, the terminal device may display the name, telephone number, and photograph of the currently recommended consultant in the target area in the floor introduction page containing the floor detail introduction information.
Optionally, the terminal device may further display two buttons of "online chat" and "call" in the target area. The terminal device may receive an instruction from the user to click the "online chat" button. Further, the terminal device may generate a chat interface for the target client to converse with the currently recommended consultant. The terminal device may also receive an instruction from the user to click the "make call" button. Further, the terminal device may call the current recommendation consultant after authorization by the target client.
For example, it is assumed that the basic information of the currently recommended consultant is name, gender, photo, and telephone, wherein the name is Xiaoming and the gender is male. The terminal device can acquire basic information of the currently recommended consultant. Further, the terminal device may display the name, sex, and photograph of the currently recommended consultant in a target area in a floor introduction page containing the floor detail introduction information. And two buttons of 'online chat' and 'call' can also be displayed in the target area. Referring to fig. 3, fig. 3 is a schematic view of a target area according to an embodiment of the present disclosure. As shown in fig. 3, the floor introduction page may include floor detail introduction information and a target area, and the terminal device may display two buttons of a last name "xiaoming", a gender "man", a photo, and "online chat" and "call" of the current recommended consultant in the target area.
Specifically, when the target client is a broker, please refer to fig. 4, and fig. 4 is another schematic diagram of a target area provided by an embodiment of the present application. As shown in fig. 4, the building introduction page may contain building detail introduction information and a target area, and the terminal device may display two buttons of "recommend client" and "telephone consultation" in the target area. The terminal equipment can receive an instruction of clicking a 'recommend client' button by the target client to recommend the detailed description information of the floor to other clients. The terminal equipment can also receive an instruction of clicking a 'telephone consultation' button by the target client, and after the authorization of the target client, the terminal equipment can call the current recommendation consultant for consultation.
In an optional implementation manner, if the terminal device determines that the target floor does not have a corresponding service advisor, the terminal device displays a preset color in the target area to indicate that the target floor does not have a corresponding service advisor. Further, the terminal device may display a "call" button in a target area in the floor introduction page containing the floor detail introduction information. The terminal device may receive an instruction from the target client to click the "call" button, and the terminal device may call the global sharing advisor after authorization by the target client. It should be noted that the preset color can be used to distinguish that no corresponding service advisor exists in the target floor, and the preset color is not specifically limited in the present application.
In another alternative embodiment, if the terminal device determines that the target floor does not have a corresponding service advisor, the terminal device displays a corresponding name and gender area as "- - - -" and a photo area as blank in the target area. Further, the terminal device may display a "call" button in a target area in the floor introduction page containing the floor detail introduction information. The terminal device may receive an instruction from the target client to click the "call" button, and the terminal device may call the global sharing advisor after authorization by the target client.
For example, please refer to fig. 5, fig. 5 is another schematic diagram of a target area provided in an embodiment of the present application. As shown in fig. 5, the floor introduction page may contain floor detail introduction information and a target area, and the terminal device may be displayed as blank in a photo area in the target area, and as "- -" in name and gender to indicate that there is no currently recommended consultant. Also, a "call" button is displayed in the target area. The terminal equipment can receive an instruction of clicking a 'call' button by a user, and after the authorization of the target client, the terminal equipment can call a global sharing consultant sharing the floor detail introduction information of the target client.
In the implementation, the terminal device may determine the current recommended consultant of the target client according to the identity information of the global sharing consultant for pushing the floor detail introduction information for the target client and whether a service consultant in a binding relationship with the target client exists, so that the target client can be quickly and reasonably allocated to the service consultant, and the client allocation efficiency and the transaction conversion rate are improved.
Referring to fig. 6, fig. 6 is a schematic structural diagram of a client distribution device according to an embodiment of the present disclosure. As shown in fig. 6, the customer distribution apparatus may include: an acquisition unit 61, a processing unit 62 and a determination unit 63.
In a specific implementation, the obtaining unit 61 is configured to obtain identity information of a global sharing advisor that pushes the floor detail introduction information for the target client. And the processing unit 62 is configured to determine, according to the identity information of the global sharing advisor, whether the global sharing advisor is a service advisor for a target floor corresponding to the floor detail introduction information. A determining unit 63, configured to determine the global sharing advisor as a current recommended advisor for the target client if the global sharing advisor is determined to be a service advisor for the target floor. And a processing unit 62, configured to determine whether a service advisor in a binding relationship with a target client exists in the service advisors in the target floor if it is determined that the global sharing advisor is not a service advisor in the target floor. A determining unit 63, configured to determine a service advisor having a binding relationship with the target client as a current recommended advisor if it is determined that the service advisor having a binding relationship with the target client exists. A determining unit 63, configured to determine, if it is determined that there is no service advisor in a binding relationship with the target client, a current recommended advisor according to the identity information of the target client.
In an alternative embodiment, the processing unit 62 is configured to determine whether the target client is a service advisor for the target floor based on the identity information of the target client. A determination unit 63 for determining an official counselor of the target floor as a current recommended counselor if it is determined that the target client is a service counselor of the target floor.
In an alternative embodiment, the determining unit 63 is configured to determine the official advisor as the current recommended advisor if it is determined that the target client obtains the floor detail introduction information through the floor promotion information corresponding to the target floor.
In an alternative embodiment, the processing unit 62 is adapted to determine whether only an official counselor is present in the service counselor for the target floor. A determination unit 63 for determining the official counselor as the current recommended counselor if it is determined that only the official counselor exists in the service counselor of the target floor. A determination unit 63, configured to determine one of the other service consultants as a current recommended consultant if it is determined that the service consultant of the target floor exists other service consultants except the official consultant.
In an alternative embodiment, the processing unit 62 is configured to determine the priority of each service advisor according to the feature information of each service advisor in other service advisors through a preset priority determination model, wherein the feature information of the service advisor includes one or more of historical transaction rate, customer rating or idle time of the service advisor. A determining unit 63, configured to determine a service advisor with the highest priority among the service advisors as a current recommended advisor.
In an alternative implementation manner, please refer to fig. 7, fig. 7 is a schematic diagram of another structure of a customer allocation apparatus provided in the embodiment of the present application, and the apparatus may further include an output unit 64. And the processing unit 62 is configured to determine whether the target client is a broker according to the identity information of the target client. And the output unit 64 is used for generating and displaying a recommended client button to the target client if the target client is determined to be the broker, wherein the recommended client button is used for recommending the identity information of the client by the target client.
In an alternative embodiment, the obtaining unit 61 is configured to obtain basic information of a currently recommended consultant, where the basic information at least includes identity information of the currently recommended consultant. And an output unit 64 for displaying basic information of the currently recommended consultant in a target area in the floor introduction page containing the floor detail introduction information.
In an alternative embodiment, the output unit 64 is configured to display a preset color in the target area if it is determined that the target floor does not have a corresponding service advisor.
Referring to fig. 8, fig. 8 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure. The electronic device may be the terminal device in the above embodiment, and may be configured to implement the steps of the client allocation method executed by the terminal device described in the above embodiment. The electronic device may include: a processor 81, a memory 82 and a bus system 83.
and (3) operating instructions: including various operational instructions for performing various operations.
Operating the system: including various system programs for implementing various basic services and for handling hardware-based tasks.
Only one memory is shown in fig. 8, but of course, the memory may be provided in plural numbers as needed.
As shown in fig. 8, the electronic device may further include an input/output device 84, and the input/output device 84 may be a communication module or a transceiver circuit. In the embodiment of the present application, the input/output device 84 is used for performing a process of transceiving data or signaling, such as feature information, involved in the embodiment.
In a particular application, the various components of the electronic device are coupled together by a bus system 83, wherein the bus system 83 may include a power bus, a control bus, a status signal bus, etc., in addition to a data bus. For clarity of illustration, however, the various buses are labeled as bus system 83 in fig. 8. For ease of illustration, it is only schematically drawn in fig. 8.
It should be noted that, in practical applications, the processor in the embodiment of the present application may be an integrated circuit chip having signal processing capability. In implementation, the steps of the above method embodiments may be performed by integrated logic circuits of hardware in a processor or instructions in the form of software. The Processor may be a general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf programmable gate array (FPGA) or other programmable logic device, discrete gate or transistor logic device, or discrete hardware components. The various methods, steps, and logic blocks disclosed in the embodiments of the present application may be implemented or performed.
It will be appreciated that the memory in the embodiments of the subject application can be either volatile memory or nonvolatile memory, or can include both volatile and nonvolatile memory. The non-volatile memory may be a read-only memory (ROM), a Programmable ROM (PROM), an Erasable PROM (EPROM), an electrically Erasable EPROM (EEPROM), or a flash memory. Volatile memory can be Random Access Memory (RAM), which acts as external cache memory. By way of example, but not limitation, many forms of RAM are available, such as Static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), synchronous Dynamic Random Access Memory (SDRAM), double data rate SDRAM, enhanced SDRAM, SLDRAM, synchronous Link DRAM (SLDRAM), and direct rambus RAM (DR RAM). It should be noted that the memories described in the embodiments of the present application are intended to comprise, without being limited to, these and any other suitable types of memories.
Embodiments of the present application further provide a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a computer, implements the method or steps performed by the terminal device in the foregoing embodiments.
The embodiment of the present application further provides a computer program product, and when executed by a computer, the computer program product implements the method or the steps executed by the terminal device in the above embodiments.
It should be noted that, for the sake of simplicity, any of the above embodiments of the client allocation method are described as a series of action combinations, but those skilled in the art should understand that the present application is not limited by the described action sequence, because some steps may be performed in other sequences or simultaneously according to the present application. Further, those skilled in the art will also appreciate that the embodiments described in the specification are presently preferred and that no particular act is required to implement the invention.
While the present application has been described in connection with various embodiments, other variations to the disclosed embodiments can be understood and effected by those skilled in the art in practicing the claimed application, from a review of the drawings, the disclosure, and the appended claims. In the claims, the word "comprising" does not exclude other elements or steps, and the word "a" or "an" does not exclude a plurality. The mere fact that certain measures are recited in mutually different dependent claims does not indicate that a combination of these measures cannot be used to advantage.
Those skilled in the art will appreciate that all or part of the steps in the various methods of any of the above-described method embodiments of the customer distribution method may be performed by associated hardware as instructed by a program, which may be stored in a computer-readable memory, which may include: flash Memory disks, read-Only memories (ROMs), random Access Memories (RAMs), magnetic or optical disks, and the like.
The foregoing detailed description of the embodiments of the present application has provided specific examples to explain the principles and implementations of a method, apparatus and related devices for client distribution, and the descriptions of the embodiments above are provided to help understand the methods and core ideas of the present application; meanwhile, for those skilled in the art, according to the idea of the present invention, the specific implementation and the application scope may be changed, and in summary, the content of the present specification should not be construed as a limitation to the present application.
Those skilled in the art will recognize that in one or more of the examples described above, the functions described herein may be implemented in hardware, software, firmware, or any combination thereof. When implemented in software, the functions may be stored on or transmitted over as one or more instructions or code on a computer-readable medium. Computer-readable media includes both computer storage media and communication media including any medium that facilitates transfer of a computer program from one place to another. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.
The above-mentioned embodiments, objects, technical solutions and advantages of the present application are further described in detail, it should be understood that the above-mentioned embodiments are only examples of the present application, and are not intended to limit the scope of the present application, and any modifications, equivalent substitutions, improvements and the like made on the basis of the technical solutions of the present application should be included in the scope of the present application.
Claims (10)
1. A method for customer distribution, comprising:
acquiring identity information of a global sharing advisor which pushes building detail introduction information for a target client;
judging whether the global sharing consultant is a service consultant of a target building corresponding to the building detail introduction information or not according to the identity information of the global sharing consultant;
if the global sharing consultant is determined to be the service consultant of the target floor, determining the global sharing consultant to be the current recommended consultant of the target client;
if the global sharing consultant is not the service consultant of the target building, judging whether a service consultant which has a binding relationship with the target client exists in the service consultants of the target building;
if the service consultant having the binding relationship with the target client is determined to exist, determining the service consultant having the binding relationship with the target client as the current recommended consultant;
and if the service consultant in binding relationship with the target client does not exist, determining the current recommended consultant according to the identity information of the target client.
2. The method of claim 1, wherein said determining said current recommended consultant based on identity information of said target client comprises:
judging whether the target client is a service advisor of the target floor or not according to the identity information of the target client;
if the target client is determined to be the service advisor of the target floor, the official advisor of the target floor is determined to be the current recommended advisor.
3. The method of claim 2, wherein if it is determined that the target customer is not a service advisor for the target floor, the method further comprises:
and if the target client is determined to obtain the building detail introduction information through the building popularization information corresponding to the target building, determining the official consultant as the current recommended consultant.
4. The method according to claim 3, wherein if it is determined that the target customer does not acquire the floor detail introduction information through the floor promotion information corresponding to the target floor, the method further comprises:
determining whether only the official counselor exists in a service counselor of the target building;
if it is determined that only the official counselor exists in the service counselor of the target floor, determining the official counselor as the current recommended counselor;
and if the service consultants of the target building are determined to have other service consultants except the official consultant, determining one of the other service consultants as the current recommended consultant.
5. The method of claim 4, wherein said determining one of the other service advisors as the current recommended advisor comprises:
determining a priority of each service advisor from feature information of each of the other service advisors through a preset priority determination model, wherein the feature information of a service advisor includes one or more of historical transaction rate, customer rating, or idle time of the service advisor;
and determining the service consultant with the highest priority in the service consultants as the current recommended consultant.
6. The method according to any one of claims 1-5, further comprising:
judging whether the target client is a broker or not according to the identity information of the target client;
and if the target customer is determined to be the broker, generating and displaying a recommended customer button to the target customer, wherein the recommended customer button is used for the target customer to input identity information of the recommended customer.
7. The method according to any one of claims 1-6, further comprising:
obtaining basic information of the current recommended consultant, wherein the basic information at least comprises identity information of the current recommended consultant;
and displaying the basic information of the current recommended consultant in a target area in a building introduction page containing the building detail introduction information.
8. A customer distribution apparatus, the apparatus comprising:
the acquisition unit is used for acquiring the identity information of the global sharing consultant for pushing the floor detail introduction information for the target client;
the processing unit is used for judging whether the global sharing consultant is a service consultant of a target floor corresponding to the floor detail introduction information or not according to the identity information of the global sharing consultant;
the determination unit is used for determining the global sharing advisor as a current recommended advisor of the target client if the global sharing advisor is determined to be a service advisor of the target building;
the processing unit is used for judging whether a service consultant which has a binding relationship with the target client exists in the service consultants of the target floor or not if the global sharing consultant is determined not to be the service consultant of the target floor;
a determining unit, configured to determine a service advisor having a binding relationship with the target client as the current recommended advisor if it is determined that the service advisor having the binding relationship with the target client exists;
and the determining unit is used for determining the current recommended consultant according to the identity information of the target client if the service consultant which has the binding relationship with the target client does not exist.
9. A computer-readable storage medium for storing a computer program which, when executed by a processor, performs the steps of the method of any one of claims 1 to 7.
10. An electronic device, comprising a memory storing a computer program and a processor implementing the steps of the method of any of claims 1 to 7 when the processor executes the computer program.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211564603.5A CN115936366A (en) | 2022-12-07 | 2022-12-07 | Client distribution method, device and related equipment |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202211564603.5A CN115936366A (en) | 2022-12-07 | 2022-12-07 | Client distribution method, device and related equipment |
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| CN115936366A true CN115936366A (en) | 2023-04-07 |
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| CN202211564603.5A Pending CN115936366A (en) | 2022-12-07 | 2022-12-07 | Client distribution method, device and related equipment |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117114295A (en) * | 2023-08-08 | 2023-11-24 | 深圳先锋居善科技有限公司 | Customer reception allocation method, apparatus, device and computer readable storage medium |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117114295A (en) * | 2023-08-08 | 2023-11-24 | 深圳先锋居善科技有限公司 | Customer reception allocation method, apparatus, device and computer readable storage medium |
| CN117114295B (en) * | 2023-08-08 | 2024-05-28 | 深圳先锋居善科技有限公司 | Customer reception allocation method, apparatus, device and computer readable storage medium |
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