CN115884115A - Exception handling method, device, equipment and storage medium - Google Patents

Abstract

The application provides an exception handling method, an exception handling device, exception handling equipment and a storage medium, wherein in the scheme, when any one of an acquired network element ticket, data or tariff is abnormal, whether the abnormality meets a preset fusing condition is judged; if the abnormal conditions meet the fusing conditions, generating a charging fusing signal according to the abnormal information and fusing definitions, wherein the fusing definitions comprise a plurality of fusing grades, and the number, cost and range of users corresponding to each fusing grade; the fusing switch is controlled to be opened and the charging program is blocked to be processed according to the charging fusing signal, so that the problem that the user account is charged before abnormity is found due to the fact that a charging bill is generated earlier can be solved, the abnormity problem is found and solved before the user account is charged, and the charging accuracy is improved.

Description

Exception handling method, device, equipment and storage medium

Technical Field

The present application relates to the field of computers, and in particular, to an exception handling method, apparatus, device, and storage medium.

Background

With the development of mobile communication technology, more and more users using a mobile communication network are provided, and more attention is paid to the users about the charges generated in the process of using the mobile communication network, so that when the charges generated in the process of using the mobile communication network by the users are calculated, the accuracy of charging needs to be improved, and abnormal information in the charging process can be processed by using a charging fusing method, so that the charging accuracy is improved.

In the prior art, when the charging fusing method is used to process abnormal information in the charging process, the method is generally implemented by the following several ways: 1) When the collected call bill contains abnormal charging elements such as a high flow value, high initial charge and the like, a high bill can be generated after charging processing, and when the high bill causes a high charging alarm and the credit control is fused, the charging fusing is triggered; 2) When the user data is abnormally changed in batches, a high bill or a standard bill is generated after the charging is carried out on the batch of user telephone bills, and the charging fusing is triggered when the high bill or the standard bill causes the charging high or standard alarm and the credit control is fused; 3) When the charge is changed abnormally in batch, a high bill or a standard batch bill can be generated after the charge is processed on the batch user bill, and when the high bill or the standard batch bill causes the charge high bill or the standard batch alarm and the credit control is fused, the charge fusing is triggered. However, in the three methods, the billing fusing is triggered after the bill is generated in the billing process, and if an abnormal problem occurs in the billing process, the bill is generated, so the user account is still charged according to the bill, and thus, the three methods all have the problem of low billing accuracy.

In summary, the technical solution for processing the abnormal information in the charging process in the prior art has the problem of low charging accuracy.

Disclosure of Invention

The application provides an exception handling method, an exception handling device, an exception handling apparatus and a storage medium, which are used for solving the problem of low charging accuracy in a technical scheme for handling exception information in a charging process in the prior art.

In a first aspect, the present application provides an exception handling method, including:

when any one of the obtained network element call ticket, the obtained data or the obtained tariff is abnormal, judging whether the abnormality meets a preset fusing condition;

if the abnormality meets the fusing condition, generating a charging fusing signal according to the abnormality information and a fusing definition, wherein the fusing definition comprises a plurality of fusing grades, and the number of users, the cost and the range corresponding to each fusing grade;

and controlling the fusing switch to open and block the billing program according to the billing fusing signal.

In one embodiment, the fusing condition includes: a network element ticket fusing condition, a data fusing condition and a charge fusing condition;

the network element ticket fusing condition comprises the following sub-conditions: the ticket factor of the abnormal user belongs to a system factor, the flow value of the abnormal user is larger than a preset flow threshold value, and the call duration of the abnormal user is larger than a preset duration threshold value;

the data fuse condition includes the following sub-conditions: the data sheet of the abnormal user belongs to the system data sheet and the data sheet record of the abnormal user belongs to the system data sheet record;

the tariff fusing condition includes the following sub-conditions: the charge of the abnormal user belongs to a provincial charge or a national charge.

In one embodiment, the method further comprises:

if any sub-condition of the network element bill fusing condition, the data fusing condition or the tariff fusing condition is met abnormally, determining that the fusing condition is met abnormally;

and if the abnormity does not meet any sub-condition of the network element bill fusing condition, the data fusing condition and the tariff fusing condition, determining that the abnormity does not meet the fusing condition.

In one embodiment, the process of controlling the fusing switch to open and block the billing program according to the billing fusing signal comprises the following steps:

acquiring a target switch type corresponding to the charging fusing signal according to a mapping relation between the pre-configured fusing signal and the fusing switch type;

and controlling the fusing switch corresponding to the target switch type to be opened according to the billing fusing signal, and blocking the billing program processing.

In one embodiment, each fuse signal includes a fuse level, a fuse type, a particular fuse condition, a range, a signal value, and a signal description.

In one embodiment, the method further comprises:

and in response to the closing operation of the fusing switch of the user, controlling to close the fusing switch corresponding to the target switch type so as to continuously execute the billing program.

In one embodiment, the method further comprises:

if the abnormality does not meet the fusing condition, executing a charging procedure according to the network element bill, the data or the charge.

In a specific embodiment, after the process of controlling the on-off of the fusing switch according to the billing fusing signal and blocking the billing program, the method further comprises the following steps:

and sending alarm information to preset operation and maintenance personnel, wherein the alarm information is used for notifying that abnormal fusing occurs.

In a second aspect, the present application provides an exception handling apparatus comprising:

the judging module is used for judging whether the abnormality meets a preset fusing condition when any one of the acquired network element call ticket, the acquired data or the acquired tariff is abnormal;

the generating module is used for generating a charging fusing signal according to abnormal information and a fusing definition if the abnormality meets the fusing condition, wherein the fusing definition comprises a plurality of fusing grades, and the number of users, the cost and the range corresponding to each fusing grade;

and the control module is used for controlling the fusing switch to be opened and blocking the processing of the billing program according to the billing fusing signal.

In a third aspect, the present application provides an electronic device, comprising:

a processor, a memory, an interactive interface;

the memory is used for storing executable instructions of the processor;

wherein the processor is configured to perform the exception handling method of the first aspect via execution of the executable instructions.

In a fourth aspect, the present application provides a readable storage medium having stored thereon a computer program which, when executed by a processor, implements the exception handling method of the first aspect.

In a fifth aspect, the present application provides a computer program product comprising a computer program for implementing the exception handling method of the first aspect when executed by a processor.

According to the exception handling method, the exception handling device, the exception handling equipment and the storage medium, when any one of the obtained network element call ticket, the obtained data or the obtained tariff is abnormal, whether the abnormality meets a preset fusing condition is judged; if the abnormality meets the fusing condition, generating a charging fusing signal according to the abnormality information and a fusing definition, wherein the fusing definition comprises a plurality of fusing grades, and the number of users, the cost and the range corresponding to each fusing grade; and controlling the fusing switch to open and block the billing program according to the billing fusing signal. By the method, whether any one of the network element bill, the user data provided by the data management party or the user subscription fee provided by the fee management party is abnormal or not is judged before the bill is generated, if any one of the network element bill, the user data provided by the data management party or the user subscription fee provided by the fee management party is abnormal, the charging fusing signal is generated under the condition that the abnormality meets the fusing condition, so that the blocking of the charging program is realized, the problem that the fee is deducted from the account of the user before the abnormality is found due to the fact that the charging bill is generated before the abnormality is found can be avoided, the abnormality problem can be found and solved before the fee is deducted from the account of the user, and the charging accuracy is improved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to these drawings without inventive exercise.

Fig. 1 is a flowchart of an embodiment of an exception handling method according to an embodiment of the present application;

FIG. 2 is a schematic diagram illustrating a billing fusing policy according to an embodiment of the present application;

fig. 3 is a schematic structural diagram of an exception handling apparatus according to an embodiment of the present application;

fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments that can be made by one skilled in the art based on the embodiments in the present application in light of the present disclosure are within the scope of the present application.

The terms "first," "second," "third," "fourth," and the like in the description and claims of this application and in the preceding drawings, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

In several prior art solutions provided in the background art, at least some of the following technical problems exist in the solutions to the problems found by the user during the use of the mobile network:

1) The charging fusing can be triggered after the bill is generated in the charging process, if the abnormal problem occurs in the charging process, the bill is generated, so the user account can still be charged according to the bill, and the problem of low charging accuracy is caused.

2) The charging fusing is triggered after the bill is generated in the charging process, the high bill or the standard bill needs to be confirmed manually, corresponding problems are confirmed manually, and then the corresponding problems are solved, so that the process is long in time consumption; moreover, the methods for processing the abnormal information in the prior art have poor fault tolerance, and if the abnormal information is blown out by mistake, the time for solving the corresponding problem is increased, so that the efficiency for processing the abnormal information in the charging process is low.

Aiming at the problems, the method for processing the abnormity comprises the steps of judging abnormity of any one of a network element ticket, user data provided by a data management party or user subscription fees provided by a fee management party, and blocking processing of a charging program by generating a charging fusing signal when any one of the user subscription fees is abnormal, so that the problem of abnormal charging caused by untimely processing of abnormal information is avoided, and the charging accuracy is improved. The terms referred to in the present application are explained first below.

A ticket: including the amount of service used by the user and the charging mode of the operator. For a fixed telephone, the call ticket mainly records the following information: serial number, subscriber identification, calling number, called number, start time, end time, duration of the call, nature of the call, rate, cost, discount, etc. For the mobile phone, besides the recording information, the information recorded in the call ticket also includes Short Message Service (SMS), member Management System (MMS), wireless Application Protocol (Wap), general Packet Radio Service (GPRS), etc., and the recording format is similar to the fixed telephone call ticket.

The core idea of the exception handling method is that before a charging program is started, any one of a network element ticket, user data provided by a data management party or user subscription tariff provided by a tariff management party is judged to be abnormal, so that when any one is abnormal, the charging program is blocked, abnormal information in a charging process is processed before a charging bill is generated, and the charging process is completed after abnormal information is processed, therefore, the charging accuracy can be improved, and the problems which are easy to occur when the abnormality in the charging process is processed are solved.

In a specific implementation, the exception handling method of the embodiment may be applied to an application scenario, in which, taking a fourth generation of mobile information system (4G) user as an example of being connected, a host device at a connection location obtains a ticket provided by a network element, user data provided by a data management party, and a user subscription tariff provided by a tariff management party, and then determines whether the information of the three parties is abnormal, if the information provided by any party is abnormal, it determines whether the abnormal condition meets a fusing condition, if the abnormal condition meets the fusing condition, a charging fusing signal is generated to control a fusing switch to open a blocking charging program for charging, and sends charging information to a person at the connection location, so that the person can process the abnormal condition, and if the abnormal condition does not meet the fusing condition, or the operation and maintenance person has processed the abnormal condition, the charging program is started for charging, so that the charging process can be performed, and thus the problem that the charging accuracy is improved before the charging information is generated and the billing accuracy is improved.

Based on the above scenario, the exception handling method is described in detail below with several embodiments.

Fig. 1 is a flowchart of an embodiment of an exception handling method provided in an embodiment of the present application, and as shown in fig. 1, the exception handling method includes the following steps:

s101: and when any one of the acquired network element call ticket, the acquired data or the acquired tariff is abnormal, judging whether the abnormality meets a preset fusing condition.

In this step, the data is operator user data provided by the data manager, the tariff is user subscription tariff provided by the tariff manager, and after the host device at the operator acquires the network element ticket, the data or the tariff, it needs to determine whether any one of the network element ticket, the data or the tariff is abnormal, for example, the call duration of the user in the network element ticket is long, or the used flow is large and exceeds a preset value, or the user data provided by the data manager is wrong, that is, the user is abnormal, or the user subscription tariff provided by the tariff manager is wrong, that is, the tariff is abnormal, and the like.

In the above scheme, if any one of the network element call ticket, the data or the tariff is abnormal, the abnormal condition can be judged according to the preset fusing condition, and whether the abnormal condition meets the preset fusing condition is determined.

S102: and if the abnormity meets the fusing condition, generating a charging fusing signal according to the abnormity information and the fusing definition.

In this step, the fusing definition includes a plurality of fusing levels, and the number of users, the cost, the range, etc. corresponding to each fusing level, and the corresponding relationship among the fusing levels, the number of users, the cost, and the range in the fusing definition may be as shown in table 1:

TABLE 1 fusing definition Table

Class of fusion	Number of users	Cost of	Range
				Ⅴ	100000	200w	Nationwide
Ⅳ	50000	150w	Domain
				Ⅲ	10000	100w	Save money
Ⅱ	5000	50w	Multiple users
				Ⅰ	1000	10w	Single user

As can be seen from table 1, the fusing definition is composed of four factors, i.e., fusing level, number of users, cost, and range. And setting different fusing grades and ranges according to the number of influencing users and the cost threshold value, so that when the fusing condition is met due to the occurrence of the abnormity, generating charging fusing signals of different grades according to the abnormal information and the fusing definition, and at the moment, suspending processing on the abnormal call ticket.

In the above scheme, if the abnormality does not satisfy the fusing condition, the charging process is normally performed according to the charging program.

S103: and controlling the fusing switch to open and block the billing program according to the billing fusing signal.

In this step, after the billing fuse signal is generated, the corresponding fuse switch is controlled to be opened according to the billing fuse signal to block the billing program processing, and the billing fuse signals of different grades correspond to different types of fuse switches.

In the exception handling method provided by this embodiment, when any one of the obtained network element call ticket, the obtained data, and the obtained tariff is abnormal, it is determined whether the abnormality meets a preset fusing condition; if the abnormality meets the fusing condition, generating a charging fusing signal according to the abnormality information and a fusing definition, wherein the fusing definition comprises a plurality of fusing grades, and the number of users, the cost and the range corresponding to each fusing grade; and controlling the fusing switch to start and block the processing of a billing program according to the billing fusing signal, and sending alarm information to preset operation and maintenance personnel, wherein the alarm information is used for notifying the abnormal fusing. By the method, whether any one of the network element bill, the user data provided by the data management party or the user subscription tariff provided by the tariff management party is abnormal or not is judged before the bill is generated, if any one is abnormal, the charging fusing signal is generated under the condition that the abnormality meets the fusing condition, so that the blocking of the charging program is realized, the problem that the account of the user is deducted before the abnormality is found due to the fact that the charging bill is generated before can be avoided, the problem that the abnormality is found and solved before the account of the user is deducted can be further realized, and the charging accuracy is improved.

In one particular implementation, the fusing conditions include: a network element ticket fusing condition, a data fusing condition and a charge fusing condition; the network element ticket fusing condition comprises the following sub-conditions: the ticket factor of the abnormal user belongs to a system factor, the flow value of the abnormal user is larger than a preset flow threshold value, and the call duration of the abnormal user is larger than a preset duration threshold value; the data fuse condition includes the following sub-conditions: the data sheet of the abnormal user belongs to the system data sheet and the data sheet record of the abnormal user belongs to the system data sheet record; the tariff fusing condition includes the following sub-conditions: the charge of the abnormal user belongs to a provincial charge or a national charge.

In the scheme, aiming at the network element ticket, the ticket factor of an abnormal user belongs to a system factor, namely, the ticket factor can be matched with a system factor table, and the ticket factor needs to be charged; if the flow value of the abnormal user is greater than the preset flow threshold and the call duration of the abnormal user is greater than the preset duration threshold, the flow value and the call duration of the high threshold in the network element bill need to be charged.

Aiming at the data, the data sheet of the abnormal user belongs to a system data sheet, that is, the data sheet required by the user charging should exist in the system data sheet, if the data is abnormal, the charging processing needs to be carried out on the ticket missing in the data sheet required by the user charging; the data table record of the abnormal user belongs to the system data table record, that is, the data table record of the user is unique, if the data is abnormal, the charging process needs to be carried out on the abnormal data table record user.

For the tariff, for example, if the tariff of the abnormal user belongs to a national tariff, the tariff needs to be checked and subjected to charging processing.

In the above scheme, the correspondence between the type of fusing condition and the condition (or policy) may be as shown in table 2:

TABLE 2 fusing Condition Table

In table 2, the U factor is used to represent the user factor, the X factor is used to represent the system factor, L and S are both used to represent the threshold, utime is used to represent the user ticket time, zetime is used to represent the network access time of the user in the system, uz table is used to represent the user profile, and Xz table is used to represent the system profile.

The method for determining whether the abnormality satisfies the fusing condition will be described in detail below.

In one particular implementation, the method further comprises: if any sub-condition of the network element bill fusing condition, the data fusing condition or the tariff fusing condition is met abnormally, determining that the fusing condition is met abnormally; and if the abnormity does not meet any sub-condition of the network element bill fusing condition, the data fusing condition and the tariff fusing condition, determining that the abnormity does not meet the fusing condition.

In the scheme, when judging whether the occurred abnormity meets the fusing condition, whether the occurred abnormity meets any sub-condition in the fusing condition can be judged, if any one is met, the occurred abnormity meets the fusing condition is determined, and at the moment, a charging fusing signal needs to be generated according to the abnormity information and the fusing definition, so that the corresponding fusing switch is controlled to be opened to block the processing of a charging program; and if the occurring abnormity does not meet all the sub-conditions in the fusing condition, determining that the occurring abnormity does not meet the fusing condition, and at the moment, normally performing charging processing according to the charging program.

The method for controlling the fuse switch to open and block the billing program according to the billing fuse signal will be described in detail below.

In one specific implementation, the controlling the fuse switch to open according to the billing fuse signal to block the billing program processing includes: acquiring a target switch type corresponding to the charging fusing signal according to a mapping relation between a pre-configured fusing signal and the fusing switch type; and controlling the fusing switch corresponding to the target switch type to be opened according to the billing fusing signal, and blocking the billing program processing.

In the scheme, a mapping relation exists between the fusing signals and the types of the fusing switches, the fusing signals of different levels correspond to the fusing switches of different types, after the billing fusing signals are generated, the target switch types of the corresponding fusing switches are determined according to the levels of the billing fusing signals, so that the corresponding fusing switches are determined, the fusing switches are started, the billing program cannot run, billing cannot be carried out, the problem of inaccurate billing caused by continuous billing after abnormity occurs is avoided, and billing accuracy is improved.

In one particular implementation, each fuse signal includes a fuse level, a fuse type, a particular fuse condition, a range, a signal value, and a signal description.

In the scheme, the fusing signals comprise fusing grades, fusing types, fusing conditions, ranges, signal values, signal descriptions and the like, different signal values are defined to trigger different types of fusing signals, for example, the signal values are defined to be 000001-00004, and the signal descriptions are national wholesale fusing, domain wholesale fusing, provincial wholesale fusing and single-channel fusing respectively. Fusing type, fusing condition can be looked over according to the signal value after absorbing after fusing switch triggers to the unusual problem that can appear is fixed a position more fast, more efficient, improves the solution efficiency to unusual problem. Taking the signal value of 000001 as an example, the corresponding relationship between the fusing level, the fusing type, the fusing condition, and the range of the fusing signal can be shown in table 3:

TABLE 3 fusing SIGNAL TABLE

In one implementation, the method further comprises: and in response to the closing operation of the fusing switch of the user, controlling to close the fusing switch corresponding to the target switch type so as to continuously execute the billing program.

In the scheme, after the operation and maintenance personnel correspondingly process the abnormal situation, the operation and maintenance personnel can perform the closing operation of the fusing switch by clicking a key on a software interface and the like, so that after the fusing switch is closed, the charging program can normally perform charging, thereby realizing the charging after the abnormal problem is processed, and achieving the purpose of improving the charging accuracy.

In one implementation, the method further comprises: if the abnormity does not meet the fusing condition, executing a charging procedure according to the network element bill, the data or the charge.

In the scheme, if any one of the network element call ticket, the data or the charge is abnormal and does not meet the fusing condition, or the network element call ticket, the data or the charge is not abnormal, the charging program can be directly executed according to the network element call ticket, the data or the charge to perform charging processing.

Fig. 2 is a schematic diagram of a mode of a billing fusing policy provided in an embodiment of the present application, where, as shown in fig. 2, the fusing processor includes a fusing definition, a fusing condition (that is, a fusing policy) and a fusing signal, when any one of a network element ticket, data, or tariff is abnormal, the abnormality is input into the fusing processor, the fusing processor determines whether the abnormality meets the fusing condition, and if the fusing condition is met, the fusing definition and the fusing signal trigger the fusing switch to open, so as to block operation of a billing program, and send an alarm message to an operation and maintenance worker, after the operation and maintenance worker performs the abnormality processing, the fusing switch is closed, the billing program is restarted to run, and a bill is generated, and a user of an operator is notified.

In one specific implementation, after the fuse switch is controlled to be turned on according to the billing fuse signal to block the billing program, the method further includes: and sending alarm information to preset operation and maintenance personnel, wherein the alarm information is used for notifying that abnormal fusing occurs.

In this scheme, when sending the warning information to the preset operation and maintenance personnel, the warning may be sent by telephone, by short message, or in other warning manners, as long as the warning information can be sent to the preset operation and maintenance personnel, which is not limited herein.

In the scheme, after receiving the alarm information, the operation and maintenance personnel know the abnormal situation according to the charging fusing signal and perform corresponding processing on the abnormal situation in time, and after the abnormal processing is completed, the operation and maintenance personnel can manually trigger the on-off operation of the fusing switch through keys on a software interface and the like, so that the charging program can continue to run after the fusing is closed, the charging is performed after the abnormal processing is completed, and the charging accuracy is improved.

According to the exception handling method provided by the embodiment of the application, when any one of the obtained network element call ticket, the obtained data or the obtained tariff is abnormal, whether the abnormality meets a preset fusing condition is judged; if the abnormality meets the fusing condition, generating a charging fusing signal according to the abnormality information and a fusing definition, wherein the fusing definition comprises a plurality of fusing grades, and the number of users, the cost and the range corresponding to each fusing grade; and controlling the fusing switch to start and block the processing of a billing program according to the billing fusing signal, and sending alarm information to preset operation and maintenance personnel, wherein the alarm information is used for notifying the abnormal fusing. By the method, whether any one of the network element bill, the user data provided by the data management party or the user subscription tariff provided by the tariff management party is abnormal or not is judged before the bill is generated, if any one is abnormal, the charging fusing signal is generated under the condition that the abnormality meets the fusing condition, so that the blocking of the charging program is realized, the problem that the account of the user is deducted before the abnormality is found due to the fact that the charging bill is generated before can be avoided, the problem that the abnormality is found and solved before the account of the user is deducted can be further realized, and the charging accuracy is improved.

In summary, the technical scheme provided by the application adopts a fusing mode before charging, judges whether an abnormality occurs before the charging program is started, and judges whether the abnormality meets a fusing condition, so that when the abnormality occurs in the charging processing process, the abnormality is fused and timely and efficiently repaired, the charging program is intervened in running, the charging errors caused by the abnormality are reduced, the charging accuracy is improved, and the method is a technical implementation method which can ensure that the abnormality problem occurring in the charging processing process is efficiently processed and the charging accuracy is ensured.

Fig. 3 is a schematic structural diagram of an exception handling apparatus according to an embodiment of the present application, and as shown in fig. 3, the exception handling apparatus 30 includes:

a judging module 31, configured to, when any one of the obtained network element call ticket, the obtained data, and the obtained tariff is abnormal, judge whether the abnormality meets a preset fusing condition;

a generating module 32, configured to generate a billing fuse signal according to the abnormal information and a fuse definition if the abnormality meets a fuse condition, where the fuse definition includes multiple fuse levels, and a number of users, a cost, and a range corresponding to each fuse level;

and the control module 33 is used for controlling the fusing switch to open and block the billing program according to the billing fusing signal.

Optionally, the fusing condition includes: a network element ticket fusing condition, a data fusing condition and a charge fusing condition; the network element ticket fusing condition comprises the following sub-conditions: the ticket factor of the abnormal user belongs to a system factor, the flow value of the abnormal user is larger than a preset flow threshold value, and the call duration of the abnormal user is larger than a preset duration threshold value; the data fuse condition includes the following sub-conditions: the data sheet of the abnormal user belongs to the system data sheet and the data sheet record of the abnormal user belongs to the system data sheet record; the tariff fusing condition includes the following sub-conditions: the charge of the abnormal user belongs to provincial charge or national charge.

Optionally, the device is further configured to determine that the network element bill fusing condition is met abnormally if any sub-condition of the network element bill fusing condition, the data fusing condition or the tariff fusing condition is met abnormally; and if the abnormity does not meet any sub-condition of the network element bill fusing condition, the data fusing condition and the tariff fusing condition, determining that the abnormity does not meet the fusing condition.

Optionally, the control module 33 is further configured to obtain a target switch type corresponding to the billing fusing signal according to a mapping relationship between the pre-configured fusing signal and the fusing switch type; and controlling the fusing switch corresponding to the target switch type to be opened according to the billing fusing signal, and blocking the billing program processing.

Optionally, each fusing signal includes a fusing level, a fusing type, a specific fusing condition, and a range.

Optionally, the apparatus is further configured to control to close the fusing switch corresponding to the target switch type in response to a user's fusing switch closing operation, so as to continue to execute the billing procedure.

Optionally, the apparatus is further configured to execute a charging procedure according to the network element ticket, the data, or the tariff if the abnormality does not satisfy the fusing condition.

Optionally, the device is further configured to send alarm information to a preset operation and maintenance worker after the fuse switch is controlled to be turned on according to the billing fusing signal to block the billing program, where the alarm information is used to notify that abnormal fusing occurs.

The exception handling apparatus provided in this embodiment is configured to execute the technical solution in the foregoing method embodiment, and the implementation principle and the technical effect are similar, which are not described herein again.

Fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present application, and as shown in fig. 4, the electronic device 400 includes:

a processor 411, a memory 412, and an interaction interface 413;

the memory 412 is used for storing executable instructions of the processor 411;

wherein, the processor 411 is configured to execute the technical solution of exception handling provided by the foregoing method embodiments through executing the executable instructions.

Alternatively, the memory 412 may be separate or integrated with the processor 411.

Optionally, when the memory 412 is a device separate from the processor 411, the electronic device 400 may further include:

and the bus is used for connecting the devices.

The electronic device is configured to execute the technical solution provided by the foregoing method embodiment, and the implementation principle and technical effect of the electronic device are similar to those in the foregoing method embodiment, and are not described herein again.

The embodiment of the application also provides a readable storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the exception handling method provided by the foregoing method embodiment.

The embodiment of the present application further provides a computer program product, which includes a computer program, and the computer program is used for implementing the exception handling method provided by the foregoing method embodiment when being executed by a processor.

Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art will understand that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present application.

Claims (12)

1. An exception handling method, comprising:

when any one of the acquired network element call ticket, the acquired data or the acquired tariff is abnormal, judging whether the abnormality meets a preset fusing condition;

if the abnormity meets the fusing condition, generating a charging fusing signal according to abnormity information and fusing definition, wherein the fusing definition comprises a plurality of fusing grades, and the number, cost and range of users corresponding to each fusing grade;

and controlling the fusing switch to open and block the billing program according to the billing fusing signal.

2. The method of claim 1, wherein the fusing condition comprises: a network element ticket fusing condition, a data fusing condition and a charge fusing condition;

the network element ticket fusing condition comprises the following sub-conditions: the ticket factor of the abnormal user belongs to a system factor, the flow value of the abnormal user is larger than a preset flow threshold value, and the call duration of the abnormal user is larger than a preset duration threshold value;

the data fusing condition includes the following sub-conditions: the data sheet of the abnormal user belongs to the system data sheet and the data sheet record of the abnormal user belongs to the system data sheet record;

the tariff fusing condition comprises the following sub-conditions: the charge of the abnormal user belongs to a provincial charge or a national charge.

3. The method of claim 2, further comprising:

if the abnormality meets any sub-condition of the network element bill fusing condition, the data fusing condition or the charge fusing condition, determining that the abnormality meets the fusing condition;

and if the abnormity does not meet any sub-condition of the network element bill fusing condition, the data fusing condition and the tariff fusing condition, determining that the abnormity does not meet the fusing condition.

4. The method according to any one of claims 1 to 3, wherein the controlling the fuse switch to turn on according to the billing fuse signal to block the billing process comprises:

acquiring a target switch type corresponding to the charging fusing signal according to a mapping relation between a pre-configured fusing signal and a fusing switch type;

and controlling the fusing switch corresponding to the target switch type to be opened according to the billing fusing signal, and blocking the billing program processing.

5. The method of claim 4, wherein each fuse signal includes a fuse level, a fuse type, a specific fuse condition, a range, a signal value, and a signal description.

6. The method of claim 4, further comprising:

and in response to the closing operation of the fusing switch of the user, controlling to close the fusing switch corresponding to the target switch type so as to continuously execute the billing program.

7. The method according to any one of claims 1 to 3, further comprising:

and if the abnormity does not meet the fusing condition, executing a charging program according to the network element bill, the data or the tariff.

8. The method as claimed in claim 1, wherein after the controlling the fuse switch to be turned on according to the billing fusing signal to block the billing process, the method further comprises:

and sending alarm information to preset operation and maintenance personnel, wherein the alarm information is used for notifying that abnormal fusing occurs.

9. An exception handling apparatus, comprising:

the judging module is used for judging whether the abnormity meets a preset fusing condition or not when any one of the acquired network element call ticket, the acquired data or the acquired charge is abnormal;

the generation module is used for generating a charging fusing signal according to abnormal information and a fusing definition if the abnormality meets the fusing condition, wherein the fusing definition comprises a plurality of fusing grades, and the number of users, the cost and the range corresponding to each fusing grade;

and the control module is used for controlling the fusing switch to start and block the billing program according to the billing fusing signal.

10. An electronic device, comprising:

a processor, a memory, an interactive interface;

the memory is used for storing executable instructions of the processor;

wherein the processor is configured to perform the exception handling method of any of claims 1 to 8 via execution of the executable instructions.

11. A readable storage medium on which a computer program is stored, the computer program, when executed by a processor, implementing the exception handling method of any one of claims 1 to 8.

12. A computer program product comprising a computer program which, when executed by a processor, is adapted to carry out the exception handling method of any one of claims 1 to 8.

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