CN111818489B - Service opening time prediction method and service opening monitoring system - Google Patents
Service opening time prediction method and service opening monitoring system Download PDFInfo
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- CN111818489B CN111818489B CN201910288576.5A CN201910288576A CN111818489B CN 111818489 B CN111818489 B CN 111818489B CN 201910288576 A CN201910288576 A CN 201910288576A CN 111818489 B CN111818489 B CN 111818489B
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Abstract
The invention relates to a service opening time prediction method and a service opening monitoring system, wherein the service opening time prediction method comprises the following steps: receiving a query request sent by a customer service system or a business system, wherein the query request is used for querying the opening progress of a target service; acquiring a corresponding target service opening work order based on the query request; acquiring process information of a corresponding target service through an opening operation system corresponding to a target service opening work order, and judging whether the target service is opened or not based on the process information; if not, calculating the predicted opening time of the target service according to the process information and feeding back to the customer service system or the business system. The method can predict the opening time of the service.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a service opening time prediction method and a service opening monitoring system.
Background
At present, under the condition that a user initiatively initiates a shutdown application or arrears, the used service functions are forcedly stopped by an operator, and under the general condition, after the user applies for startup or pays the arrears, the corresponding service functions are recovered. However, the factors affecting the restoration of the service function are often complex and difficult to predict, and there is a possibility that the restoration cannot be performed for a long time. In this case, the user cannot know the time when the service is re-opened, thereby causing emotional anxiety of the user and reducing satisfaction.
Disclosure of Invention
The embodiment of the invention provides a service opening time prediction method, a service opening monitoring system, a service opening system, electronic equipment and a non-transitory computer readable storage medium, which can predict the opening time of a service.
In a first aspect, an embodiment of the present invention provides a service opening time prediction method, including:
the method comprises the following steps:
receiving a query request sent by a customer service system or a business system, wherein the query request is used for querying the opening progress of a target service;
acquiring a target service opening work order based on the query request;
acquiring process information of the target service through an opening operation system corresponding to the target service opening work order, and judging whether the target service is opened or not based on the process information; if not, calculating the predicted opening time of the target service according to the process information and feeding back the predicted opening time of the target service to the customer service system or the business system.
In a second aspect, a further embodiment of the present invention provides a service opening monitoring system, including a monitoring module and a progress calculation module, where the monitoring module is communicatively connected with the progress calculation module; wherein,,
The progress calculation module is used for receiving a query request of a customer service system or a business system and querying a target business opening work order corresponding to the query request from the business system according to the business opening query request, wherein the query request is used for querying the opening progress of target business;
the monitoring module is used for inquiring the process information of the target service corresponding to the target service opening worksheet from an opening operation system according to the target service opening worksheet, and judging whether the target service is opened or not based on the process information; if not, feeding back the progress calculation module according to the progress information;
the progress calculation module is also used for calculating the expected opening time of the target service according to the progress information and feeding back the estimated opening time to the customer service system or the business system.
In a third aspect, an embodiment of the present invention provides a service provisioning system, including a customer service system and a provisioning operating system, where the provisioning operating system includes a business system;
the business system and the client system are used for generating a query request to the service opening monitoring system and receiving the expected opening time of the target service fed back by the service opening monitoring system, wherein the business system is also used for generating a target service opening work order based on the service change request of a user and sending the target service opening work order to the service opening monitoring system;
The opening operation system is used for opening the target service according to the service change request and feeding back the process information of the target service to the service opening monitoring system.
In a fourth aspect, an embodiment of the present invention provides an electronic device, including:
at least one processor; and
at least one memory communicatively coupled to the processor, wherein:
the memory stores program instructions executable by the processor, and the processor invokes the program instructions to perform methods for which the service opening monitoring system is the subject of execution.
In a fifth aspect, embodiments of the present invention provide a non-transitory computer-readable storage medium storing a computer program comprising program instructions that, when executed by a processor, cause the processor to perform respective methods of the traffic-on monitoring system as execution subjects.
It can be understood that the method and the device for opening the target business in the operating system collect the process information of the target business and calculate the process information, so that the opening time of the target business is predicted and fed back to the user, the user business restoration progress can be effectively prompted, the bad emotion of the user is relieved, and the satisfaction degree of the user is improved.
Drawings
The invention will be further described with reference to the drawings and examples.
Fig. 1 is a flowchart of a service opening time prediction method provided by an embodiment of the present invention;
FIG. 2 is a flowchart of a method for predicting service opening time according to another embodiment of the present invention;
FIG. 3 is a schematic block diagram of a service opening monitoring system according to another embodiment of the present invention;
FIG. 4 is a schematic block diagram of a service provisioning system according to another embodiment of the present invention;
fig. 5 is a schematic block diagram of an electronic device according to still another embodiment of the present invention.
DETAILED DESCRIPTION OF EMBODIMENT (S) OF INVENTION
In order to make the objects, technical solutions and advantageous technical effects of the present invention more clear, the technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
It should be understood that the terms "comprises" and "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this specification and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should also be appreciated that the various systems, devices, modules, and units, etc. described in embodiments of the invention include, but are not limited to, other portable devices such as mobile phones, laptop computers, or tablet computers having sensitive surfaces (e.g., touch screen displays and/or touchpads). It should also be appreciated that the various systems, devices, modules, units, etc. described in embodiments of the invention may include one or more other physical user interface devices such as a physical keyboard, mouse, and/or joystick.
It should be further understood that each system, device, module, unit, etc. described in some embodiments of the present invention may be a physical device, or may be an apparatus, a unit, or a module provided in a physical device, and in addition, each system, device, module, unit, etc. described in some embodiments of the present invention may be implemented in a unified physical device, or may be implemented in a different physical device.
It should also be understood that each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units. The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be essentially or a part contributing to the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a service device, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a ROM (Read-Only Memory), a RAM (Random Access Memory), a magnetic disk, an optical disk, or other various media capable of storing program codes.
It should also be understood that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or a combination of both, and that the elements and steps of the examples have been generally described in terms of functionality in the foregoing description to clearly illustrate the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
It should also be appreciated that, for convenience and brevity of description, specific working procedures of each unit and/or module and/or system described above may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.
It should also be appreciated that the apparatus, systems, modules, units, and methods disclosed in the various embodiments provided herein may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the units is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. In addition, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices, or elements, or may be an electrical, mechanical, or other form of connection.
Referring to fig. 1, fig. 1 is a flowchart of a service opening time prediction method provided by an embodiment of the present invention, where the service opening time calculation method includes:
step S01: receiving a query request sent by a customer service system or a business system, wherein the query request is used for querying the opening progress of a target service;
step S02: acquiring a target service opening work order based on the query request;
step S03: acquiring process information of the target service through an opening operation system corresponding to the target service opening work order, and judging whether the target service is opened or not based on the process information; if not, calculating the predicted opening time of the target service according to the process information and feeding back the predicted opening time of the target service to the customer service system or the business system.
It can be understood that the method and the device can be used for predicting the opening time of the target service and feeding back the predicted opening time to the user by collecting the process information of the target service in the opening operation system and calculating the process information, so that the recovery progress of the user service can be effectively prompted, the bad emotion of the user can be relieved, and the satisfaction degree of the user can be improved.
The specific technical scheme of the service opening time prediction method provided in this embodiment is described in detail below. Before the query method provided by the embodiment is specifically described, it is to be noted that the service includes, but is not limited to, a short message service, a voice service, a network service, and the like, and the service activation includes not only activating the service when the service is not activated, but also stopping the service when the service is activated, so that, for the service activation time, the invention emphasizes the change of the service state, and should not limit the protection scope of the invention due to literal meaning.
The embodiment of the invention provides a service opening time prediction method, wherein an execution subject of the service opening time prediction method is a service opening monitoring system, and the method comprises the following steps:
step S01, receiving a query request sent by a customer service system or a business system, wherein the query request is used for querying the opening progress of a target business.
Optionally, before generating the query request, the customer service system or the business system verifies whether the user meets the query condition, for example, judges whether the user state is normal, whether the user has arrears, user identity verification and the like, and if the query condition is met, the query request is sent to the service opening monitoring system.
Specifically, the customer service system can be used for solving various problems and difficulties encountered by users in use, the user service hotline provided by an operator can be dialed at any time (the user can dial in a shutdown state), consultation is implemented, various services are handled, own service and consumption conditions are mastered, knowledge related to the operator is known, comments and suggestions are provided, complaints can be made on enjoyed quality, service attitudes of operators and the like, and the customer service system can timely check and solve the problems for the users. In this step, the customer service system is configured to send a query request to the service opening monitoring system when the first preset condition is satisfied, and receive a query result of the service opening monitoring system and feed back the query result to the user, where the query result includes a predicted opening time of the target service.
It should be noted that the business system is an important component of the comprehensive business operation and management platform of the operator, and is used for managing user information, managing products and services used by the user, managing entity resources and non-entity resources of the user, and the like. Under the condition that the service condition is met, a service opening work order is generated manually or automatically, and is submitted to a service opening system and receives a processing result. In this step, the business system is configured to generate and store a corresponding service opening worksheet according to the service change request of the user, send a query request to the service opening monitoring system when the second preset condition is satisfied, and receive a query result of the service opening monitoring system and feed back the query result to the user, where the query result includes service opening time.
It should be further appreciated that the query request may be automatically generated by the customer service system or the business system on the premise of meeting a preset condition, and the first preset condition or the second preset condition may be that the user pays a clearing fee, for example, after the voice service is suspended due to fee owed by the user, if the user pays the clearing fee owed, the first preset condition or the second preset condition may be met, and at this time, the customer service system or the business system may automatically generate the query request to actively prompt the user about the service recovery time. Of course, the query request may also be generated based on a request of the user, and the first preset condition or the second preset condition may be that a query application initiated by the user is received, for example, the user actively dials the recovery time of the customer service hotline query service through the customer service system, or receives a query application sent by the user on the business system, or the like, and the customer service system or the business system generates the query request according to the query application initiated by the user.
It should be further appreciated that the query request may be generated by a customer service system or may be generated by a business system, where the customer service system and the business system include a query module for a user to query, and the query module may include at least one of a physical keyboard, a mouse, a touch screen, and the like.
Step S02: and acquiring a corresponding target service opening work order based on the query request.
Further, obtaining the corresponding service opening worksheet according to the service opening query request may include: inquiring a first service change request closest to the current time sent by a user from a business system according to a service opening inquiry request, wherein the inquiry request comprises card information carrying a SIM (Subscriber Identity Module, a client identification module); and acquiring the target service opening work order according to the first service change request.
It can be understood that, after the service opening monitoring system receives the query request, the service opening monitoring system initiates an impromptu query to the business system according to the SIM card number information associated with the user terminal carried by the query request, so as to retrieve the past service change request of the user. It is to be appreciated that the query request, the first service change request, and the target service activation worksheet have a correspondence.
It should be noted that if the opening monitoring system does not query the target service opening work order according to the business system, the opening monitoring system feeds back the result to the customer service system or the business system so as to inform the customer service system or the business system. It can be understood that if the opening monitoring system does not query the target service opening work order according to the business system, it can be stated that the service does not meet the opening condition or the user queries for information errors, etc., and the opening monitoring system can send an invalid report or an error report to the customer service system or the business system to prompt the user that the query request is invalid or that the query request is an invalid request.
It should be further noted that, the target service opening worksheet may represent one service opening worksheet and also represent a plurality of service opening worksheets, that is, the query request may correspond to one service opening worksheet and also represent a plurality of service opening worksheets, and the target service opening worksheet represents one or more service opening worksheets corresponding to the query request, where the naming is only for convenience of distinguishing from other service opening worksheets, and the invention should not be unnecessarily limited.
Step S03: acquiring process information of the target service through an opening operation system corresponding to the target service opening work order, and judging whether the target service is opened or not based on the process information; if not, calculating the predicted opening time of the target service according to the process information and feeding back the predicted opening time of the target service to the customer service system or the business system.
Further, the opening operation system comprises a business system, a service opening system and at least one network element device, the service opening system is in communication connection with the business system and the at least one network element device, and the process information comprises operation index information.
The obtaining the process information of the target service through the opening operation system corresponding to the target service opening work order may include: and acquiring operation index information of at least one of a business system, a service opening system and network element equipment. The operation index information of the business system comprises at least one of a working state index of the business system and a backlog condition index of a business opening work order.
The operation index information of the service opening system comprises at least one of a working state index of the service opening system, a backlog condition index of a service opening work order, a backlog condition index of a network element operation instruction, a conversion speed index of the network element operation instruction, an execution speed index of the network element operation instruction and a communication condition index between the service opening system and a network element equipment interface.
The operation index information of the network element equipment comprises at least one of maintenance frequency index, user quantity index and maintenance operation average time length index of the network element equipment.
It can be understood that the service opening monitoring system acquires the operation index information of at least one of the business system, the service opening system and the network element equipment, and calculates each operation index in the operation index information according to the built-in rule, so as to obtain the opening time of the target service.
It is to be noted that the service opening system is configured to receive, store and analyze a service opening work order from the business system, convert the service opening work order into a corresponding network element operation instruction according to a preset corresponding relationship, send the operation instruction to the network element device, receive an instruction execution result and feed back the instruction execution result to the business system, and implement various service functions by mutually interacting with the network element device.
It should be further appreciated that the network element device is a physical carrier for providing various information transfer, and its basic constituent factors mainly comprise hardware and software such as a terminal device, a transmission device, a switching device, and a corresponding support system, where the basic elements forming the telecommunication network are called network elements, and the collection of network element devices implementing a certain special service function is collectively called a network element platform. Taking HLR (Home Location Register ) as an example, it is a basic functional unit of a mobile communication network system switching platform; the system is used for storing the data of the mobile user, including the service characteristics, the position information and the activity state of the mobile user, managing the mobile user, receiving the instruction sent by the service opening system and other devices, executing and feeding back the execution result. It should be noted that different services may correspond to different network element devices or may correspond to the same network element device, and one service may correspond to only one network element device or may correspond to multiple network element devices.
Further, acquiring process information of the target service on the target service opening work order from the corresponding service opening operation system, and judging whether the target service is opened or not based on the process information; if not, calculating the predicted opening time of the target service according to the process information and feeding back to the customer service system or the business system, wherein the method comprises the following steps:
step S31: judging whether the service opening system converts the target service opening work order into a corresponding first network element operation instruction, if so, executing the step S32, and if not, executing the step S33; it should be noted that, the step is used for querying the execution condition of the target service opening work order, when the target service opening work order has been converted into the corresponding first network element operation instruction, it indicates that the target service opening work order has been executed, and when the target service opening work order has not been converted into the corresponding first network element operation instruction, it indicates that the target service opening work order has not been executed. The first network element operation instruction corresponds to the target service opening worksheet, and is generated by the service opening system, executed by the network element equipment and fed back to the service opening system.
Step S32: inquiring whether the first network element operation instruction is executed, if yes, executing step S34, and if not, executing step S35.
Step S33: determining that the target service is not opened, collecting service opening work order backlog condition indexes of the service opening system, judging whether the work order backlog condition exists according to the service opening work order backlog condition indexes, if yes, executing the step S35, and if not, returning to the step S32. The backlog condition index of the service opening worksheets comprises the number of backlogs of all the service opening worksheets in the service opening system, the processing speed of the service opening worksheets and the like.
Step S34: and determining that the target service is opened and feeding back a confirmation result to the customer service system or the business system. It can be understood that if the target service opening work order and the first network element operation instruction are executed, it is determined that the target service has been successfully opened, and at this time, the customer service system or the business system feeds back the information that the target service has been opened to the user.
Step S35: collecting backlog condition indexes of network element operation instructions generated by a service opening system, and judging whether the backlog condition of the network element operation instructions exists or not according to the backlog condition of the network element operation instructions; if yes, go to step S36, if no, return to step S32. It can be understood that when the work order backlog exists, it can be confirmed that the target service has not been successfully opened, and at this time, the service opening monitoring system obtains the network element operation instruction backlog condition index of the service opening system and judges whether the network element operation instruction backlog exists according to the network element operation instruction backlog condition index.
Step S36: collecting the execution state indexes of the corresponding network element equipment, and executing step S37; specifically, the service opening monitoring system obtains the execution speed index of the network element equipment through the service opening unit, and the execution state index of the network element equipment includes, but is not limited to, the execution speed index of the network element operation instruction, the communication condition index between the service opening system and the network element equipment interface, and the like. The network element operation instructions include a first network element operation instruction.
Step S37: and acquiring the execution state index of the corresponding network element equipment, calculating the expected opening time of the target service according to the backlog condition index of the service opening work order and/or the backlog condition index of the network element operation instruction and the execution state index of the network element equipment, and feeding back the expected opening time to the customer service system or the business system. After receiving the predicted opening time information, the customer service system or business system can provide the predicted opening time for the user through a display screen, a voice playing device and the like of the terminal equipment, and the user needs to know that different output forms of the predicted opening time are all within the protection scope of the invention.
It can be understood that the method and the system for achieving the target service opening work order can be used for analyzing and calculating the obtained execution conditions of the target service opening work order and the first network element operation instruction, accumulating the expected duration of each link, obtaining the expected opening time of the target service, realizing the tracking of the service opening progress, and further improving the customer satisfaction.
Referring to fig. 2, fig. 2 is a flowchart of a service opening time prediction method according to another embodiment of the present invention; further, in order to further describe the service opening time calculating method provided by the embodiment of the present invention, the present invention is further described in more detail by taking a voice function opening time calculating method as an example, and it should be understood that an execution body of the method is a service opening monitoring system. It should be noted that, the network element device corresponding to the voice function on time calculating method is an HLR (Home Location Register, i.e., a home location register), and for the HLR, the most common network element device maintenance operation is dump, and part of the model HLRs do not execute service instructions during dump.
Step S101: receiving a query request of a business system (customer service system); specifically, the user can inquire the reason and the recovery time that the service is not recovered under the condition of paying the clearing arrearage by dialing a customer service hotline and the like, and after receiving the user request, the customer service system firstly confirms the current state of the user, whether arrearage exists or not and the like, and if the inquiry condition is met, the inquiry application is initiated to the service opening monitoring system.
Step S102: the method comprises the steps that a target service opening work order is obtained according to a query request, specifically, a service opening monitoring system receives the query application, starts a query verification process, initiates an impromptu query to a business system, retrieves the latest service change request of a user according to the number information of a SIM card associated with a user terminal, and queries the corresponding target service opening work order according to the service change request.
Step S103: inquiring whether the target service opening work order is executed, namely, whether the conversion of the target service opening work one-way HLR instruction set is completed, if the target service opening work order is confirmed to be executed, executing step S104; if not, step S106 is performed.
Step S104: inquiring whether the corresponding HLR instruction set is executed, if so, executing step S105; if not, step S107 is performed.
Step S105: and determining that the target service is opened, and feeding back a determination result to a business system or a customer service system. It can be understood that when the target service opening worker is executed corresponding to the HLR instruction set, the target service is opened, so that the result is fed back to the business system or the customer service system, the reminding along with the user service opening can be realized through the step, the condition that the user is unknowable when the service is opened is prevented, and the service quality is further improved.
Step S106: judging whether backlog exists in the service opening work order; specifically, collecting the backlog condition index of the service opening work order of the service opening system, judging whether the backlog condition exists according to the backlog condition index of the service opening work order, if the backlog condition does not exist, returning to the step S103, wherein it can be understood that under the normal condition of the system, the backlog of the service opening work order does not exist but the target service opening work order is not executed, and indicating that the target service opening work order is executing and is executed quickly; if the backlog condition exists, step S107 is performed.
Step S107: judging whether the HLR instruction has backlog, if not, returning to the step S104, wherein it can be understood that the HLR instruction has no backlog and is not executed completely under the condition that the system is normal, and indicating that the HLR instruction is executing and is executing completely soon; if the backlog condition exists, step S108 is performed.
Step S108: collecting an execution state index of an HLR; specifically, the execution state indexes of the network element device include, but are not limited to, an execution speed index of the network element operation instruction, a communication condition index between the service opening system and the network element device interface, and the like. The execution status index of the HLR can be used for checking dump conditions of the corresponding HLR, dump plans of HLR management information and the like.
Step S109: calculating the predicted opening time of the target service and feeding back to a customer service system or a business system; specifically, according to the traversing result, calculating and accumulating the expected execution duration of each link, and feeding back the result to a business system or a customer service system; for the case where the dump operation starts when the unfinished time HLR is executed, the dump time length is accumulated. The dump time length of the HLR equipment is related to the number of users carried by the HLR, the CPU type of the HLR, the I/O efficiency of the disk and the like, and the real time consumed by the actual operation can be accurately simulated by taking the average value of the last dump time length in the actual production environment, so that the calculation requirement is met.
Taking a voice function opening time calculation method as an example, in the running process of the system, corresponding information is collected by a corresponding proxy unit, if a corresponding proxy report has a system problem, the service opening monitoring system judges the influence degree of the problem according to the built-in rule, and the execution of a service opening work order and an HLR instruction is not influenced, and the operation is still carried out according to the flow; the execution of the service opening worksheet and the HLR instruction is affected, but the time is controllable, such as restarting of middleware, service application and the like, and the calculation is still carried out according to the flow, but the time is accumulated during the calculation; the execution of the service opening work order and the HLR instruction is affected, the service recovery time is too long or uncontrollable, and the situation is directly fed back to a business system or a customer service system, so that business or customer service personnel can take measures such as emergency startup in time, and the recovery progress of user service is ensured.
Referring to fig. 3, fig. 3 is a schematic block diagram of a service opening monitoring system according to another embodiment of the present invention; the invention also provides a service opening monitoring system, which is used for executing the service opening time prediction method provided by any embodiment of the invention, and comprises a monitoring module and a progress calculation module in communication connection with the monitoring module; the progress calculation module is used for receiving a query request of the customer service system or the business system and querying a target business opening work order corresponding to the query request from the business system according to the business opening query request, wherein the query request is used for querying the opening progress of the target business.
The monitoring module is used for inquiring the process information of the target service corresponding to the target service opening worksheet from the opening operation system according to the target service opening worksheet and judging whether the target service is opened or not based on the process information; if not, feeding back the progress information to the progress calculation module.
The progress calculation module is also used for calculating the expected opening time of the target business according to the progress information and feeding back the estimated opening time to the customer service system or the business system.
It can be understood that the method and the device can be used for predicting the opening time of the target service and feeding back the predicted opening time to the user by collecting the process information of the target service in the opening operation system and calculating the process information, so that the recovery progress of the user service can be effectively prompted, the bad emotion of the user can be relieved, and the satisfaction degree of the user can be improved.
Further, the monitoring module comprises a business system monitoring unit and a service opening system monitoring unit which are respectively and correspondingly connected with the business system and the service opening system, wherein the business system monitoring unit is used for collecting operation index information of the business system and feeding back the operation index information of the business system to the progress calculation module, the operation index information of the business system comprises at least one of a working state index of the business system and a backlog condition index of a business opening work order, and the progress information comprises the operation index information of the business system. The service opening system monitoring unit is used for collecting the operation index information of the service opening system and feeding the operation index information of the service opening system back to the progress calculation module; the operation index information of the service opening system comprises at least one of an operation state index of the service opening system, a backlog condition index of a service opening work order, a backlog condition index of a network element operation instruction, a conversion speed index of the network element operation instruction, an execution speed index of the network element operation instruction and a communication condition index between the service opening system and a network element device interface, and the process information comprises operation index information of the service opening system.
Further, the monitoring module further comprises at least one network element equipment monitoring unit and at least one network element information management unit in communication connection with the network element equipment monitoring unit, wherein the network element equipment monitoring unit is used for collecting operation index information of corresponding network element equipment and feeding back the operation index information of the corresponding network element equipment to the network element information management unit, the operation index information of the network element equipment comprises at least one of maintenance frequency index, user quantity index and maintenance operation average duration index of the network element equipment, and the process information comprises the operation index information of the network element equipment. The network element information management unit is used for receiving and correcting the operation index information of the network element equipment and feeding back the corrected operation information of the network element equipment to the progress calculation module.
Further, the monitoring module further comprises a proxy unit, the proxy unit comprises at least one first proxy subunit, at least one second proxy subunit and at least one third proxy subunit, wherein the first proxy subunit is connected with the business system and the business system monitoring unit and is used for collecting operation index information of the business system and feeding back the operation index information of the business system to the business system monitoring unit; the second agent subunit is connected with the service opening system and the service opening system monitoring unit and is used for collecting the operation index information of the service opening system and feeding back the operation index information of the service opening system to the service opening system monitoring unit; the third agent subunit is connected with the network element equipment and the network element equipment monitoring unit and is used for collecting the operation index information of the network element equipment and feeding back the operation index information of the service opening system to the network element equipment monitoring unit for connection.
Referring to fig. 4, fig. 4 is a block diagram of a service provisioning system according to another embodiment of the present invention; the service opening system provided by the further embodiment of the invention comprises the service opening monitoring system provided by any embodiment of the invention, and further comprises a customer service system and an opening operation system, wherein the opening operation system comprises a business system, the customer service system and the opening operation system, and the opening operation system comprises the business system; the business system and the client system are used for generating a query request to the business opening monitoring system and receiving the expected opening time of the target business fed back by the business opening monitoring system, wherein the business system is also used for generating a target business opening work order based on the business change request of the user and sending the target business opening work order to the business opening monitoring system; the opening operation system is used for opening the target service according to the service change request and feeding back the process information of the target service to the service opening monitoring system.
More specifically, the business system is configured to generate a corresponding target service opening worksheet according to a service change request of a user and send the target service opening worksheet to the service opening system, and when a first preset condition is met, the business system is further configured to send a query request to the service opening monitoring system, receive a query result sent by the service opening monitoring system and feed back the query result to the user, where the query result includes a predicted opening time of the service, and the query request is used to query an opening progress of the target service; the customer service system is used for sending a query request to the service opening monitoring system when the second preset condition is met, receiving the query result of the service opening monitoring system and feeding back the query result to the user.
More specifically, the service opening system further comprises a service opening system and at least one network element device; the service opening system is used for converting the target service opening work order into a corresponding first network element operation instruction and sending the first network element instruction to corresponding network element equipment; the network element equipment is used for executing the first network element operation instruction and feeding back an execution result to the service opening system.
It should be noted that, the query request may be automatically generated by the customer service system or the business system on the premise of meeting the preset conditions, and the first preset condition or the second preset condition may be that the user pays the debt, for example, after the voice service is suspended due to the debt, if the user pays the debt, the first preset condition or the second preset condition may be met, and at this time, the customer service system or the business system may automatically generate the query request to actively prompt the user about the recovery time of the service. Of course, the query request may also be generated based on a request of a user, and the first preset condition or the second preset condition may be that the user actively initiates the query application, for example, the user actively dials the recovery time of the customer service hotline query service through the customer service system, or the user issues the query application on the business system, or the customer service system or the business system generates the query request according to the user actively initiates the query application.
Furthermore, the service opening system also comprises a network management system, wherein the network management system is a distributed network application system mainly comprising software and hardware, and aims to monitor and manage the network, so that the network can operate efficiently and normally, and the network has management functions of performance management, configuration management, safety management, fault management and the like. The main function of the network management system in the invention is to receive the system abnormity alarm. The network management system is connected with the service opening monitoring system, and is particularly connected with a business system monitoring unit, a service opening system monitoring unit and a network element information management unit of the service opening monitoring system, wherein the business system monitoring unit is further used for judging whether the business system is abnormal in operation according to operation index information of the business system, sending alarm information to the network element system when the business system is abnormal in operation, the service opening system monitoring unit is further used for judging whether the service opening system is abnormal in operation according to operation index information of the service opening system, sending the alarm information to the network management system when the service opening system is abnormal in operation, and the network element information management unit is further used for judging whether network element equipment is abnormal in operation, and sending the alarm information to the network element system when the network element equipment is abnormal in operation.
Referring to fig. 5, fig. 5 is a schematic block diagram of an electronic device according to another embodiment of the present invention. An electronic device, comprising: at least one processor; and at least one memory communicatively coupled to the processor, wherein: the memory stores program instructions executable by the processor, and the processor invokes the program instructions to perform the methods of the present invention that are performed by the service opening monitoring system.
Yet another embodiment of the present invention provides a non-transitory computer-readable storage medium storing a computer program comprising program instructions that, when executed by a processor, cause the processor to perform methods that are subject to execution by a service opening monitoring system.
The non-transitory computer readable storage medium may be an internal storage unit of the service opening monitoring system of any of the foregoing embodiments, such as a hard disk or a memory of the service opening monitoring system. The computer readable storage medium may also be an external storage device of the service opening monitoring system, for example, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card) or the like, which are provided on the service opening monitoring system. Further, the non-transitory computer readable storage medium may also include both an internal storage unit and an external storage device of the service opening monitoring system. The computer readable storage medium is used for storing computer programs and other programs and data required by the service opening monitoring system. The computer-readable storage medium may also be used to temporarily store data that has been output or is to be output.
The foregoing description of the preferred embodiments of the invention is not intended to be limiting, but rather is intended to cover all modifications, equivalents, alternatives, and improvements that fall within the spirit and scope of the invention.
Claims (9)
1. A method for predicting service opening time, the method comprising:
receiving a query request sent by a customer service system or a business system, wherein the query request is used for querying the opening progress of a target service;
acquiring a target service opening work order based on the query request;
acquiring process information of the target service through an opening operation system corresponding to the target service opening work order, and judging whether the target service is opened or not based on the process information; if not, calculating the expected opening time of the target service according to the process information and feeding back the expected opening time of the target service to the customer service system or the business system;
the acquiring the target service opening work order based on the query request comprises the following steps:
inquiring a first service change request closest to the current time sent by a user from the business system according to the inquiry request;
Acquiring the target service opening work order according to the first service change request;
the opening operation system comprises a business system, a service opening system and at least one network element device, wherein the service opening system is in communication connection with the business system and the at least one network element device, and the process information comprises operation index information;
the process information of the target service is obtained through an opening operation system corresponding to the target service opening worksheet, which comprises the following steps:
acquiring operation index information of at least one of the business system, the service opening system and the network element equipment;
the operation index information of the service opening system comprises at least one of a working state index of the service opening system, a backlog condition index of a service opening work order, a backlog condition index of a network element operation instruction and an execution state index of network element equipment;
the process information of the target service is acquired through an opening operation system corresponding to the target service opening work order, and whether the target service is opened or not is judged based on the process information; if not, calculating the predicted opening time of the target service according to the process information and feeding back to the customer service system or the business system, wherein the method comprises the following steps:
Judging whether the service opening system converts the target service opening work order into a corresponding first network element operation instruction or not;
if not, determining that the target service is not opened, collecting service opening work order backlog condition indexes of the service opening system, and judging whether the work order backlog condition exists according to the service opening work order backlog condition indexes;
if the work order backlog condition exists, acquiring backlog condition indexes of network element operation instructions generated by the service opening system, and judging whether the backlog condition of the network element operation instructions exists or not according to the backlog condition of the network element operation instructions;
if the backlog condition of the network element operation instruction exists, acquiring an execution state index of corresponding network element equipment, calculating the expected opening time of the target service according to the backlog condition index of the service opening work order, the backlog condition index of the network element operation instruction and the execution state index of the network element equipment, and feeding back the expected opening time to the customer service system or the business system.
2. The method for predicting a service opening time according to claim 1, wherein,
the query request carries SIM card information.
3. The method for predicting a service opening time according to claim 1, wherein,
The operation index information of the business system comprises at least one of a working state index of the business system and a backlog condition index of a business opening work order;
the operation index information of the network element equipment comprises at least one of maintenance frequency index, user quantity index and maintenance operation average time length index of the network element equipment.
4. The service opening time prediction method according to claim 1, further comprising:
if the service opening system in the service opening operation system has converted the target service opening work order into a corresponding first network element operation instruction, inquiring whether the first network element operation instruction is executed or not;
if the first network element operation instruction is not executed, collecting a network element operation instruction backlog condition index generated by the service opening system, and judging whether a network element operation instruction backlog condition exists according to the network element operation instruction backlog condition index;
if the backlog condition of the network element operation instruction exists, acquiring an execution state index of corresponding network element equipment, calculating the expected opening time of the target service according to the backlog condition index of the network element operation instruction and the execution state index of the network element equipment, and feeding back the expected opening time to the customer service system or the business system.
5. The service opening time prediction method according to claim 1, further comprising:
if the service opening system in the service opening operation system has converted the target service opening work order into a corresponding first network element operation instruction, determining whether the first network element operation instruction is executed or not through the service opening system;
if yes, determining that the target service is opened and feeding back a determination result to the customer service system or the business system.
6. The service opening monitoring system is characterized by comprising a monitoring module and a progress calculation module, wherein the monitoring module is in communication connection with the progress calculation module; wherein,,
the progress calculation module is used for receiving a query request of a customer service system or a business system and querying a target business opening work order from the business system according to the business opening query request, wherein the query request is used for querying the opening progress of the target business;
the monitoring module is used for inquiring the process information of the target service corresponding to the target service opening worksheet from an opening operation system according to the target service opening worksheet, and judging whether the target service is opened or not based on the process information; if not, feeding back the progress calculation module according to the progress information;
The progress calculation module is also used for calculating the expected opening time of the target service according to the progress information and feeding back the estimated opening time to the customer service system or the business system;
the progress calculation module is specifically used for inquiring a first service change request closest to the current time sent by a user from the business system according to the inquiry request; acquiring the target service opening work order according to the first service change request;
the monitoring module comprises a business system monitoring unit and a service opening system monitoring unit which are respectively and correspondingly connected with the business system and the service opening system;
the service opening system monitoring unit is used for collecting the operation index information of the service opening system and feeding the operation index information of the service opening system back to the progress calculation module; the operation index information of the service opening system comprises at least one of the working state index of the service opening system, the backlog condition index of a service opening work order, the backlog condition index of a network element operation instruction and the execution state index of network element equipment, and the process information comprises the operation index information of the service opening system;
the monitoring module is specifically configured to determine whether the service provisioning system converts the target service provisioning worksheet into a corresponding first network element operation instruction; if not, determining that the target service is not opened, collecting the backlog condition index of the service opening work order of the service opening system, and feeding back the backlog condition index of the service opening work order of the service opening system to a progress calculation module;
The progress calculation module is specifically used for judging whether a work order backlog condition exists according to the service opening work order backlog condition index; if the work order backlog condition exists, acquiring backlog condition indexes of network element operation instructions generated by the service opening system, and judging whether the backlog condition of the network element operation instructions exists or not according to the backlog condition of the network element operation instructions; if the backlog condition of the network element operation instruction exists, acquiring an execution state index of corresponding network element equipment, calculating the expected opening time of the target service according to the backlog condition index of the service opening work order, the backlog condition index of the network element operation instruction and the execution state index of the network element equipment, and feeding back the expected opening time to the customer service system or the business system.
7. A service opening system, comprising the service opening monitoring system of claim 6, characterized by comprising a customer service system and an opening operation system, wherein the opening operation system comprises a business system;
the business system and the customer service system are used for generating a query request to the service opening monitoring system and receiving the predicted opening time of the target service fed back by the service opening monitoring system, wherein the business system is also used for generating a target service opening work order based on the service change request of a user and sending the target service opening work order to the service opening monitoring system;
The opening operation system is used for opening the target service according to the service change request and feeding back the process information of the target service to the service opening monitoring system.
8. An electronic device, comprising:
at least one processor; and
at least one memory communicatively coupled to the processor, wherein:
the memory stores program instructions executable by the processor, the processor invoking the program instructions to perform the method of any of claims 1-5.
9. A non-transitory computer readable storage medium, characterized in that the non-transitory computer readable storage medium stores a computer program comprising program instructions that, when executed by a processor, cause the processor to perform the method of any one of claims 1 to 5.
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| CN109495452A (en) * | 2018-10-24 | 2019-03-19 | 苏宁易购集团股份有限公司 | Response timeout processing method, server and client end response timeout treatment system |
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| CN106488489A (en) * | 2015-09-01 | 2017-03-08 | 中国移动通信集团浙江有限公司 | A kind of method and device recovering user service data |
| CN109495452A (en) * | 2018-10-24 | 2019-03-19 | 苏宁易购集团股份有限公司 | Response timeout processing method, server and client end response timeout treatment system |
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