CN115641217A - System for fast settlement and fast settlement of traffic accident - Google Patents
System for fast settlement and fast settlement of traffic accident Download PDFInfo
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Abstract
The invention relates to the field of information processing, and provides a system for quickly processing claims of traffic accidents, which comprises a user side and a server side, wherein the system sets an alarm scene according to an application scene, the alarm supports video and image-text alarm, and the user reports the traffic accidents on line through an application program; after the user side reports information, the server side intelligently distributes a traffic accident report video request and a self-help image-text case situation to a corresponding traffic police line in the jurisdiction according to the current positioning information of the user; sending the user information to a rapid responsibility determination platform on a traffic police line; and the user side selects a proper case reporting mode according to the actual scene of the user side and uploads the matched data, so that the traffic accident reporting and claim settlement on the Internet can be realized quickly.
Description
Technical Field
The invention relates to the field of information processing, in particular to a system for fast claims at a traffic accident.
Background
At present, traffic jam, most of traffic accidents are caused by slight traffic accidents, and when the traffic accidents cannot be solved in time, the whole road is greatly blocked, so that the traffic jam can be influenced by two parties of the accidents. At present, accident vehicles need to be quickly evacuated from the scene by means of on-line capacity, so that traffic jam is avoided, and meanwhile, quick claim settlement of accident parties is also realized.
On the other hand, the position information of the alarm person is difficult to obtain. The traditional voice dialing traffic police or 122 mode is used for alarming, and the position information of an alarm person depends on base station positioning and oral expression. However, the location of the accident cannot be accurately described due to many reasons, such as emergency, insufficient location of the alarm, accent problem of the alarm, time or special environment, and positioning accuracy of the operator base station. In view of the above problems, it is an urgent need in the art to utilize the advantages of internet technology, fully utilize the information processing capability of the user end, and quickly process and fix evidence for settlement and compensation, which results in that the type of the alarm person cannot be quickly and accurately located and disputes cannot be solved after a traffic accident occurs, especially when a traffic accident occurs on a road on a different place.
Disclosure of Invention
The invention provides a system for fast processing and fast claiming of traffic accidents, which is used for fast claiming and fast processing of traffic accidents of users.
Therefore, the invention provides the following technical scheme:
a system for fast settlement and fast reimbursement of traffic accidents is provided, which comprises a user terminal and a service terminal,
the server sets an alarm scene according to the historical traffic accident model information;
the user side supports video, image and text and voice alarm, and reports traffic accidents on line through an application program;
after the user side reports information, the server side can rapidly determine a responsibility platform to a traffic police line in a corresponding district according to the current positioning information of the user, and intelligently distribute a traffic accident report video request and a self-help image-text case situation; sending the user information to a rapid responsibility determination platform on a traffic police line;
wherein the user information at least comprises: the number of the person who reports the case, the current position of the person who reports the case, driver information, a scene picture of vehicle information and a short video.
Preferably, the reporting of the traffic accident on line by the user side through the application program includes that the user side reports the case through the internet, and selects a corresponding case reporting mode according to the matching degree recommendation of the alarm scene pushed by the server side and the user alarm information.
Preferably, the reporting mode includes a video report, wherein the video report is used for the server to acquire video information of the user side, the video report determined to be classified is distributed to traffic alarms corresponding to jurisdictions by matching features of images in video information frames, user information of the user side is extracted, network access quality of the user side is detected, the server autonomously sends a matching sending mode to the user side according to the network access quality, and when the network access quality is lower than a threshold value, the video mode is switched to a self-service image-text mode.
Preferably, when the image-text mode is switched, the server side pushes an image-text template to the user side, extracts the on-site images and certificate images uploaded by the user side, identifies user information through an image-text identification technology, automatically fills the user information and the extracted keywords to form an accident information abstract index, and sends the accident information abstract index and the image files to a traffic police responsibility-determining platform corresponding to the jurisdiction for processing; and when the missing information is identified, the traffic police responsibility determination platform of the server triggers a standard template corresponding to the accident type and sets verification on the missing item, and when the missing information is filled and verified, the missing information is allowed to be submitted.
Preferably, after the service end remotely judges the accident responsibility according to the video or the materials provided by the accident party, the accident responsibility result and the responsibility confirmation are synchronously distributed to the accident party and the bank insurance supervision (insurance industry association); and the accident party and the insurance company carry out claim settlement and affirmation according to the accident affirmation book.
Preferably, when the user needs to perform video communication, the server smoothes part of network jitter by adaptively adjusting the size of the jitter buffer, recovers channel packet loss by adopting a redundant packet coding algorithm, and reduces the influence of frame loss according to the RTT and PLR selection compensation opportunity.
Preferably, the user information includes location information of the user, and the determining of the location information at least includes: base station positioning and satellite positioning.
Preferably, the server automatically displays the information of the alarm person, displays the mobile phone number and the position information of the alarm person when the video calls through, pushes the information which is provided with offline support for the auxiliary user to the user side according to the information matching peripheral processing points of the user, and the pushed information comprises the virtual information display of the alarm handling and pushes the time information of the expected arrival position.
Preferably, the push information includes a virtual information display of the alarm and pushes time information of the expected arrival position, and further includes: and (4) displaying the number of queuing people and the waiting time at the seats of the user side and the service side according to the classification processing of the alarm information of the user side, and displaying the number of queuing people and the predicted waiting time.
Preferably, the user side sets a standard SDK interface to realize access to the designated alarm application.
The invention provides an intelligent and rapid traffic accident processing claim settlement system, which comprises a user side and a server side, wherein the system sets an alarm scene according to an application scene, the alarm supports video and image-text alarm, and the user reports a traffic accident on line through an application program; after the information reported by the user side is checked, the server side intelligently distributes a traffic accident report video request and a self-help image-text case situation to a rapid responsibility-determining platform on a corresponding traffic police line in the district according to the current positioning information of the user; sending the user information to a traffic police on-line rapid duty-determining platform; and the user side selects a proper case reporting mode according to the actual scene of the user side and uploads the matched data, so that the traffic accident reporting and claim settlement on the Internet can be realized quickly.
Drawings
FIG. 1 is a block diagram of a system in an embodiment of the invention;
FIG. 2 is a schematic diagram of an alarm interaction in an embodiment of the invention.
Detailed Description
In the system shown in fig. 1, an alarm sets different alarm channels at a user side, and selects a suitable alarm mode (supporting video alarm and image-text alarm) according to the actual scene of the alarm through each internet alarm channel (applet, various applications embedded in the SDK, and the like) so as to realize the on-line traffic accident report of the internet.
After the user finishes the report of the traffic accident to the server, the system can intelligently distribute a traffic accident report video request and a self-help image-text case situation to a corresponding traffic police on-line of the jurisdiction according to the current positioning information of the user; and sends the relevant information (the number of the reporting mobile phone, the current position of the reporting person, the information of the driver, the scene picture of the vehicle information, the short video and the like) to the rapid responsibility determination platform on the traffic police line at a first time.
After the traffic police judges the accident responsibility remotely according to the video or the materials provided by the accident party, the accident responsibility result and the responsibility certificate are synchronously distributed to the accident party and a bank protection supervisor (insurance industry association). And the accident party and the insurance company carry out claims settlement according to the accident subscription book.
The video reports are distributed to the traffic police corresponding to the jurisdiction through intelligent distribution, information such as the mobile phone number of the user, the report position and the like is automatically identified, the information accuracy is improved, and meanwhile, the operation cost of the user and the police is reduced. Meanwhile, aiming at the scenes that the current network condition of the user is poor, the video call is inconvenient and the like, the user or the policeman can automatically initiate the conversion of the video report into self-help pictures and texts for handling without interruption and reconnection. In addition, aiming at the objective condition of the current accident, the traffic police can also initiate the switching of the current call to a public security traffic police receiver or other police seeds for processing, and the server side pushes the information of peripheral virtual alarm handling to the user side in real time for displaying.
In the image-text case reporting mode, after a user reports a case by simply uploading a field picture, a certificate picture and the like, the system sends related information and files to a traffic police duty platform corresponding to the jurisdiction for processing; if the accident party needs to provide supplementary information and materials in the current case, the traffic police can initiate a reply to enable the masses to provide more accident information and materials.
The provision of the supplementary material is determined based on a traffic accident analysis model in the traffic police responsibility determination platform. The traffic accident analysis model records a traffic accident type matched with the traffic accident field data, and the traffic accident field data is analyzed through the traffic accident analysis model to search the traffic accident type matched with the traffic accident type; and triggering and acquiring to generate a feedback message of processing messages of a plurality of parties according to the matching result of the traffic accident types, sending an information acquisition notice to a plurality of parties in the template, such as an alarm person, an insurance company and a vehicle maintenance station, further acquiring information of the processing parties corresponding to the traffic accident types, and generating a traffic accident processing result for multi-party confirmation according to the information of the processing parties corresponding to the traffic accident types. And analyzing according to the information traffic accident field data uploaded by the alarm, so as to obtain a traffic accident liability assignment and compensation scheme primarily, and sending the scheme to a correlation party for confirmation.
The system automatically acquires the position information of an alarm person through a user side (an applet, an APP and an embedded SDK) when the alarm person gives an alarm, and sends the position information to a background responsibility determination system at a first time. The overall improvement of the alarm location positioning precision, the alarm condition identification and the command scheduling efficiency is improved. The system helps relevant departments to realize quick and accurate treatment of the alarm site. The positioning function service mainly comprises two modes of satellite positioning and base station positioning, wherein the base station positioning can position a call user without installing any app and plug-in according to an operator base station; satellite positioning is the provision of handset location information through handset APP (including embedded SDK) or third party services.
The system service object is the people who ask for help in the case of a slight traffic accident. The service object needs to communicate with the seat in a real-time video mode through front-end channel application in the user side, or fill in relevant information by self-help and submit.
Further, at the server side, users are divided, and the system-related management users can be divided into: when the service interface user, namely a third-party system is used, the interface service provided by the platform is needed to realize butt joint, such as an alarm condition distribution system;
when the platform is used, a super manager needs to manage the platform information and the interface authorization information through the platform, and basic maintenance can be performed through the platform;
the administrator can check the platform interface calling information, count the recorded information and check the interface calling condition and the statistical chart when needing to be reused;
the administrative staff of the city or department needs to be able to view the relevant record information and statistical information of the calling interface of the department during use.
The server in the system is optional and used for sending and pushing a complete applet application channel to the client; and a unified embedded SDK is provided, and a social channel is expanded.
As shown in fig. 2, multiple matched alarm modes can be set between the user side and the service side, the alarm modes can be specifically video alarm, self-service image-text alarm, and voice alarm, and corresponding alarm information such as a history alarm record can be recorded at the user side.
The user side sends multimedia information such as mobile phone numbers, positioning information, report content, videos, sound recordings, pictures and the like to the traffic police duty-determining platform in real time through an internet channel when using or reporting a case. And the audio and video, the text and other media information are uniformly accessed and stored by the platform or the server. The server side stores complete change modes and log information, and when necessary information is replaced and updated, the server side initiates preset password verification, wherein the preset password verification can be face real-time verification or double backup verification of random codes and identity codes.
Optionally, the service end processes information stream conversion, storage and analysis of each media channel of audio and video, graphics and text, telephone and short message, and simultaneously, the service end is connected with application functions such as integrated positioning and the like, and provides application support for the system at the aspects of access, processing, analysis and the like. Extracting image-text information to obtain key information, specifically, preprocessing the image information; detecting the license plate of the preprocessed image information, positioning and cutting out a rectangular region comprising license plate character strings; performing binarization processing on the rectangular area, and segmenting the license plate character string in the rectangular area after binarization processing into a single character array; and carrying out normalization processing on the single character array, using the single character array after the normalization processing as input to be transmitted into a preset character recognition system, and recognizing the single character array through the character recognition system.
And the acquisition of the position of the user terminal can be optionally initiated by the server terminal to provide the positioning function service.
Two positioning services (satellite positioning & base station) are provided and combined for comprehensive use. Base station positioning: for the positioning of the call customer, according to the operator base station, any app and plug-in are not required to be installed: satellite positioning: the position information is provided through the mobile phone App, the web terminal positioning module or the App service of the third party embedded into the SDK.
Optionally, the user side (applet, APP, embedded SDK) automatically obtains the location information of the alarm when the alarm is given, and sends the location information to the alarm receiving and processing system at the first time. Optionally, the position information server side pushes the adjacent position information to the user side according to the alarm information, and the user side feeds back and verifies the adjacent position information according to the on-site information so as to improve the accuracy of the position information, reduce unnecessary position information transmission, and improve the overall improvement of the positioning precision of the alarm place, the alarm situation identification and the command scheduling efficiency. The police officer is helped to realize the rapid and accurate treatment of the alarm case and the rapid and effective attack of criminals, thereby effectively protecting the life and property safety of people.
Preferably, the user realizes real-time video alarm between a front-end channel (an applet, an embedded SDK and the like) and an alarm receiving seat. The video alarm function reduces the influence on the audio and video call effect due to the occasional network deterioration through technologies such as packet loss retransmission and jitter optimization; part of network jitter is intelligently smoothed through an algorithm for adaptively adjusting the size of a jitter buffer area, and the blocking caused by the network jitter is reduced; recovering channel packet loss through a redundant packet coding algorithm, and reducing voice and video blockage, screen splash and delay under a weak network environment; and the opportunity of compensation is selected according to the RTT and the PLR, so that the subjective experience of frame loss is improved, and the low delay, clearness and smoothness of voice communication are ensured.
Preferably, the alarm person supplements related picture information according to the picture-text alarm guide, and completes the alarm of the light traffic accident by self. The functions of warning condition supplement and warning condition processing notification of both the alarm and the alarm receiver are realized through the historical warning function. And pushing the unique identification information of the client to a service system of the agent end, and loading the complete information of the client from a server by the service system according to the identification. The seat clicks a photographing function, a client high-definition image can be captured and stored, a dual-channel audio file can be generated, seat and client channels are distinguished, the application of a voice recognition technology is supported, and the client and the seat can mutually transmit pictures and characters; the system is accessed to a public service information system, and after holding an alarm, a server automatically displays the information of an alarm: when the video calls through, the mobile phone number and the position information of the alarm person are displayed, the online processing claim payment of the auxiliary user side is pushed to the user according to the matching of the information of the user with the peripheral processing points, offline support is provided, the pushing information comprises the virtual information reality of alarm handling, and the time information of the expected arrival position is pushed.
Preferentially, the number of queuing people and the waiting time are displayed at the seats of the user side and the service side according to the classification processing of the alarm information of the user side, and the number of queuing people and the predicted waiting time are displayed. The control can automatically detect the version and update to the latest version when the seat end starts the platform every time, so that manual file replacement is avoided, a video is additionally recorded from the server and stored, and the screen recording loss rate is reduced.
The user side and the server side in the system support information transfer, storage and analysis of audio and video, image and text, telephone and short message multimedia channels; the method comprises the following steps that stable 1-to-1 audio and video call service is kept among agent service systems included in a service end, and the video quality and the code rate can be dynamically adjusted according to the network state of a user; the server side supports real-time transmission of images, texts, short videos, short voices and files from the Internet to the alarm receiving and processing information network. The system automatically acquires the current position information of the alarm person and judges whether the current position supports the alarm function.
Preferably, a broadcast incoming line display reminding function is adopted between the service end and the user end; the alarm receiving background of the server automatically displays the information of the alarm: when the video calls through, displaying the mobile phone number and the position information of the alarm person; virtualizing the head portrait of a video alarm receiver: and performing virtual processing on the seat head portrait seen by the alarm end. The alarm person can check all historical alarm information of the person at the client, and can supplement auxiliary alarm materials such as pictures, videos and the like;
preferably, the user side is accessed to the appointed App through a standard SDK interface, and when the masses are threatened and need to alarm, the App can directly alarm through the App alarm channel.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. Furthermore, the above-described embodiments of the apparatus are merely illustrative, and the modules and units described as separate parts may or may not be physically separate, i.e. may be located on one network unit, or may be distributed over a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement without inventive effort.
Each module/unit included in each apparatus and product described in the above embodiments may be a software module/unit, or may also be a hardware module/unit, or may also be a part of a software module/unit and a part of a hardware module/unit. For example, for each apparatus and product applied to or integrated into a chip, each module/unit included in the apparatus and product may all be implemented by hardware such as a circuit, or at least a part of the modules/units may be implemented by a software program running on a processor integrated within the chip, and the remaining (if any) part of the modules/units may be implemented by hardware such as a circuit; for each device or product applied to or integrated with the chip module, each module/unit included in the device or product may be implemented by using hardware such as a circuit, and different modules/units may be located in the same component (e.g., a chip, a circuit module, etc.) or different components of the chip module, or at least some of the modules/units may be implemented by using a software program running on a processor integrated within the chip module, and the rest (if any) of the modules/units may be implemented by using hardware such as a circuit; for each apparatus and product applied to or integrated in the terminal device, each module/unit included in the apparatus and product may all be implemented by hardware such as a circuit, and different modules/units may be located in the same component (e.g., a chip, a circuit module, etc.) or different components in the terminal device, or at least part of the modules/units may be implemented by a software program running on a processor integrated inside the terminal device, and the rest (if any) part of the modules/units may be implemented by hardware such as a circuit.
Those skilled in the art will appreciate that all or part of the steps in the above method embodiments may be implemented by a program to instruct relevant hardware to perform the steps, and the program may be stored in a computer-readable storage medium, referred to herein as a storage medium, such as: ROM/RAM, magnetic disk, optical disk, etc.
Accordingly, an embodiment of the present invention further provides a target tracking apparatus, which is an electronic device, for example, a mobile terminal, a computer, a tablet device, a personal digital assistant, and the like. The electronic device may include one or more processors, memory; wherein the memory is used for storing computer executable instructions and the processor is used for executing the computer executable instructions to realize the method of the previous embodiments.
The present invention has been described in detail with reference to the embodiments, and the description of the embodiments is provided to facilitate the understanding of the method and apparatus of the present invention, and is intended to be a part of the embodiments of the present invention rather than the whole embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without any creative effort shall fall within the protection scope of the present invention, and the content of the present description shall not be construed as limiting the present invention. Therefore, any modifications, equivalents, improvements, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A system for quick return of a traffic accident, characterized by: the system comprises a user terminal and a server terminal,
the server sets an alarm scene according to the historical traffic accident model information;
the user side supports video, image and text and voice alarm, and reports traffic accidents on line through an application program;
after the user side reports information, the server side intelligently distributes traffic accident report video requests and self-help image-text case situations to a rapid accountability platform on a corresponding traffic police line in the jurisdiction according to the current positioning information of the user; sending the user information to a rapid responsibility determination platform on a traffic police line;
wherein the user information at least comprises: the number of the person who reports the case, the current position of the person who reports the case, driver information, a scene picture of vehicle information and a short video.
2. The system of claim 1, further characterized by: the method for reporting the traffic accident on line by the user side through the application program comprises the steps that the user side reports the case through the Internet, and a corresponding case reporting mode is selected according to the matching degree recommendation of the alarm scene and the user alarm information pushed by the server side.
3. The system of claim 2, further characterized by: the case reporting mode comprises a video case, wherein the video case is used for enabling a server side to obtain video information of a user side, the video case is distributed to a traffic police corresponding to a district through feature matching of images in frames in the video information, user information of the user side is extracted, network access quality of the user side is detected, the server side autonomously sends a matching sending mode to the user side according to the network access quality, and when the network access quality is lower than a threshold value, the video mode is switched to a self-service image-text mode.
4. The system of claim 3, further characterized by: when the image-text mode is switched, the server side pushes an image-text template to the user side, extracts the on-site images and certificate images uploaded by the user side, and the server side on the network side identifies user information through an image-text identification technology, automatically fills the user information and the extracted keywords to form an accident information abstract index, and sends the accident information abstract index and the image files to a traffic police duty platform corresponding to the jurisdiction for processing; and when the missing information is identified, the traffic police responsibility determination platform of the server triggers a standard template corresponding to the accident type and sets verification on the missing item, and when the missing information is filled and verified, the missing information is allowed to be submitted.
5. The system of claim 4, further characterized by: after the server side remotely judges accident responsibility according to the video or the materials provided by accident parties, the accident responsibility result and the responsibility certificate are synchronously distributed to the accident parties and a bank protection supervision (insurance industry association); and the accident party and the insurance company carry out claim settlement and affirmation according to the accident affirmation book.
6. The system of claim 5, further characterized by: when the user side needs to execute video communication, the server side smoothes partial network jitter by adaptively adjusting the size of a jitter buffer area, recovers channel packet loss by adopting a redundant packet coding algorithm, and reduces the influence of frame loss according to the RTT and PLR selection compensation opportunity.
7. The system of claim 6, further characterized by: the user information comprises the position information of the user, and the determination of the position information at least comprises the following steps: base station positioning and satellite positioning.
8. The system of claim 7, further characterized by: the server side automatically displays information of an alarm person, displays the mobile phone number and position information of the alarm person when a video call is through, pushes information which is provided with offline support by an auxiliary user to the user side according to the matching of the information of the user and peripheral processing points, and the pushed information comprises virtual information display of alarm handling and pushes time information of a predicted arrival position.
9. The system of claim 8, further characterized by: the push information includes a display of the virtual information of the alarm and pushes the time information of the expected arrival position, and further includes: and (4) displaying the number of queuing people and the waiting time at the seats of the user side and the service side according to the classification processing of the alarm information of the user side, and displaying the number of queuing people and the predicted waiting time.
10. The system of claim 9, wherein: and the user side is provided with a standard SDK interface to realize the access of the Internet application to the appointed alarm application.
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