CN115629862A

CN115629862A - Proxy witness service processing method and device

Info

Publication number: CN115629862A
Application number: CN202211338740.7A
Authority: CN
Inventors: 刘伟; 张梦醒
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2022-10-28
Filing date: 2022-10-28
Publication date: 2023-01-20

Abstract

The application provides a proxy witness service processing method and device, and relates to the technical field of task scheduling. The method comprises the steps that a request terminal responds to a received service initiating instruction input by a first class user of a target request party, and task configuration information corresponding to the service initiating instruction is obtained; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; sending the task configuration information to a server so that the server creates a target witness task and sends task prompt information to a second type of user corresponding to a target trustee; the task prompt information is used for reminding task response; and if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class of users on the target witness task is monitored, displaying the business processing result information of the target witness task. The method can improve the processing efficiency of the agent witness service.

Description

Proxy witness service processing method and device

Technical Field

The embodiment of the application relates to the technical field of task scheduling, in particular to a proxy witness service processing method and device.

Background

In recent years, proxy services of financial transaction systems have been activated, and some service transactions are gradually introduced into a proxy agent method for processing, such as proxy agent witness to remotely open an account of a public deposit.

The existing proxy agent method is completed by letter sending, mail or on-site verification and confirmation of a client manager, and the witness process is difficult to monitor, and witness data is scattered and difficult to file. Therefore, the processing process of the agent witness service in the related art needs to consume a large amount of manpower and material resources, and the processing efficiency of the agent witness service is low.

Disclosure of Invention

In order to solve the existing technical problem, the embodiment of the present application provides a method and an apparatus for processing an agent witness business, which can implement electronization of agent witness business processing and improve processing efficiency of agent witness business.

In order to achieve the above purpose, the technical solution of the embodiment of the present application is implemented as follows:

in a first aspect, an embodiment of the present application provides a method for processing an agent witness service, which is applied to a client terminal, and includes:

responding to a received service initiating instruction input by a first class user of a target consignor, and acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target consignor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to a target trustee to process;

sending the task configuration information to a server so that the server creates a target witness task and sends task prompt information to a second class of users corresponding to a target trusted party; the task prompt information is used for reminding task response; the target witness task comprises the target witness item information, the target entrusting party identification and a target witness task number;

and if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class of users on the target witness task is monitored, displaying the service processing result information of the target witness task.

In an optional embodiment, before the step of displaying the service processing result information of the target witness task if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first type of user on the target witness task is monitored, the method further includes:

if the refusal entrusting prompt information corresponding to the target witness task is received and the refusal detail inquiry operation of the first class of users on the target witness task is monitored, sending a first result inquiry instruction to the server so that the server returns refusal routing information corresponding to the refusal entrusting prompt information;

displaying the first result information of the target witness task based on the received rejection routing information; the first result information includes the rejection event information.

In an alternative embodiment, the target witness task further includes answer status information; after sending task prompt information to a second class of users corresponding to a target trusted party and before displaying service processing result information of the target witness task, the method further comprises the following steps:

if the task adjustment operation of the first type of user for the target witness task is monitored, and it is judged that the response state information of the target witness task represents that the second type of user does not perform response processing, task modification indication information is sent to the server, so that the server can change the target witness task according to the task modification indication information.

In an optional embodiment, after sending the task prompt information to the second type of user corresponding to the target trusted party, before sending the task modification instruction information to the server, the method further includes:

if a witness-meeting task query instruction input by the first type of user of the target consignor is monitored, task query indication information is sent to the server, so that the server returns witness-meeting task list information; the task query indication information comprises the target principal identification; the witness task list information comprises task detail information of the associated witness task; the associated witness tasks are witness tasks matched with the target entrustor identification; the task detail information comprises a witness task number and witness project information;

responding to the received witness task list information returned by the server, and displaying a witness task list; the witness task list comprises the target witness task number and the target witness project information.

In an optional embodiment, the task detail information further includes the response state information of the target witness task and reply state information corresponding to the target witness item information; the reply state information represents whether the target trustee has uploaded the item witness result information corresponding to the target witness item information.

According to the proxy witness service processing method provided by the embodiment of the application, the service initiating instruction input by the first class of users of the target consignor is responded to by the consignment terminal, and the task configuration information corresponding to the service initiating instruction is obtained; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing; sending the task configuration information to a server so that the server creates a target witness task and sends task prompt information to a second type of user corresponding to a target trustee; the task prompt information is used for reminding task response; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number; and if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class of users on the target witness task is monitored, displaying the service processing result information of the target witness task. The method comprises the steps of acquiring task configuration information of a target consignor, enabling a server to establish a target witness task, and displaying service processing result information of the target witness task if a reply prompt message corresponding to the target witness task is received and the witness result query operation of a first type of user on the target witness task is monitored.

In a second aspect, an embodiment of the present application further provides a proxy witness service processing method, applied to a first trusted terminal, including:

receiving task prompt information sent by a server; the task prompt information is sent to a second class of users corresponding to the target trusted party after the server creates the target witness task; the target witness task is created by the server after the entrusting terminal responds to a received service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding the second class of users to carry out task response;

responding to receiving to-be-reviewed prompt information sent by the server and monitoring the confirmation and verification operation of the second type of users on to-be-reviewed processing result information corresponding to the target witness task, sending a result confirmation instruction corresponding to the to-be-reviewed processing result information to the server, so that the server obtains business processing result information of the target witness task based on the to-be-reviewed processing result information and sends reply prompt information corresponding to the target witness task to the first type of users of the target entrusting party; and the information of the processing result to be examined is uploaded by a third type of user corresponding to the target trustee.

In an optional embodiment, after the displaying task processing reminding information corresponding to the target witness task based on the task prompt information and before sending a result confirmation instruction corresponding to the pending processing result information to the server, the method further includes:

if receiving a task acceptance operation of the target witness task input by the second type of user, sending a first response instruction corresponding to the task acceptance operation to the server;

if the task rejection operation of the target witness task input by the second type of user is received, sending a second response instruction corresponding to the task rejection operation to the server based on the rejection information of the second type of user to the target witness task, so that the server stores the rejection information in association with the target witness task, and sends rejection entrusting prompt information corresponding to the target witness task to the first type of user of the target entrusting party; the second response instruction includes the reject event information.

In an alternative embodiment, the target witness task further includes answer status information; the response state information comprises a state to be responded, a first response state and a second response state; the state to be responded represents that the second class of users do not carry out response processing; the first response state represents that the second type of users have accepted the target witness task; the second answer state characterizes that the second type of user has rejected the target witness task.

if the item distribution operation which is input by the second type of user and corresponds to the target witness item information of the target witness task is received, obtaining a witness implementation user corresponding to the target witness item information of the target witness task; the witness implementing user is at least one third type user;

sending the witness implementation user to the server so that the server stores the witness implementation user in association with the target witness task and sends witness implementation reminding information to the witness implementation user; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information, and uploading witness result information aiming at the corresponding target witness item information through a second trustee terminal; the witness result information is used for forming the to-be-audited processing result information corresponding to the target witness task.

The proxy witness service processing method provided by the embodiment of the application is applied to a first trusted terminal and can receive task prompt information sent by a server; the task prompt information is sent to a second class of users corresponding to the target trusted party after the server creates the target witness task; the target witness task is created by the server after the entrusting terminal responds to a service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number; displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding the second class of users to carry out task response; responding to receiving to-be-reviewed prompt information sent by the server and monitoring the confirmation and verification operation of the second type of users on to-be-reviewed processing result information corresponding to the target witness task, sending a result confirmation instruction corresponding to the to-be-reviewed processing result information to the server, so that the server obtains business processing result information of the target witness task based on the to-be-reviewed processing result information and sends reply prompt information corresponding to the target witness task to the first type of users of the target entrusting party; and the information of the processing result to be examined is uploaded by a third type of user corresponding to the target trustee. The method provides a mechanism for carrying out online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and can improve the processing efficiency of the agent witness business.

In a third aspect, an embodiment of the present application further provides a proxy witness service processing method, applied to a second trusted terminal, including:

receiving witness implementation reminding information sent by a server;

displaying the witness implementation reminding information; the witness implementation reminding information is used for reminding witness implementation users to carry out on-site witness aiming at the corresponding target witness item information; the witness implementation user is determined by inputting a transaction distribution operation corresponding to the target witness item information of the target witness task through a first trustee terminal and sending the transaction distribution operation to the server by a second type user corresponding to a target trustee; the witness implementation user is a third type of user corresponding to the target trustee;

in response to receiving the witness implementation user witness uploading operation for the corresponding target witness item information, sending witness result information for the corresponding target witness item information to a server; and the witness result information is used for the server to generate the to-be-audited processing result information corresponding to the target witness task.

In the method of this embodiment, a second trusted terminal receives witness implementation reminding information sent by a server, and then displays the witness implementation reminding information; the witness implementation reminding information is used for reminding witness implementation users to carry out on-site witness aiming at the corresponding target witness item information; the witness implementation user is determined by inputting a transaction distribution operation corresponding to the target witness item information of the target witness task through a first trustee terminal and sending the transaction distribution operation to the server by a second type user corresponding to a target trustee; the witness implementing user is a third class of user corresponding to the target trusted party; in response to receiving the witness implementation user witness uploading operation for the corresponding target witness item information, sending witness result information for the corresponding target witness item information to a server; and the witness result information is used for the server to generate the to-be-audited processing result information corresponding to the target witness task. The method provides a mechanism for carrying out online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and can improve the processing efficiency of the agent witness business.

In a fourth aspect, an embodiment of the present application further provides a method for processing a proxy witness service, where the method is applied to a server and includes:

receiving task configuration information sent by a consignment terminal; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier;

creating a target witness task according to the task configuration information; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

sending task prompt information corresponding to the target witness task to a second class of users corresponding to the target trustee; the task prompt information is used for reminding task response; the second type of user logs in a first trusted terminal;

in response to receiving the information of the processing result to be reviewed uploaded by the third type of users corresponding to the target trustee, sending prompt information to be reviewed to the second type of users; the pending prompt information is used for prompting the second type of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

in response to receiving a result confirmation instruction which is input by the second type of user through the first trusted terminal and corresponds to the to-be-reviewed processing result information, taking the to-be-reviewed processing result information as business processing result information, storing the business processing result information and the target witness task in an associated manner, and sending reply prompt information corresponding to the target witness task to the first type of user of the target entrusting party;

responding to a received processing result query instruction, and sending the business processing result information of the target witness task to the entrusting terminal so as to enable the entrusting terminal to display the business processing result information of the target witness task; the processing result query instruction is sent when the entrusting terminal receives the reply prompt information corresponding to the target witness task and monitors the witness result query operation of the first class of users on the target witness task.

The method of the embodiment is applied to the server, provides a mechanism for carrying out online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and can improve the processing efficiency of the agent witness business.

In a fifth aspect, an embodiment of the present application further provides a proxy witness service processing method, including:

responding to a received service initiating instruction input by a first class user of a target consignor, and acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to a target trustee to process;

creating a target witness task according to the task configuration information and generating task prompt information; the task prompt information is used for reminding task response; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding a second class of users corresponding to the target trustee to perform task response so as to determine witness implementing users;

displaying witness implementation reminding information; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information; the witness implementation user is determined by inputting a transaction distribution operation corresponding to the target witness item information of the target witness task after the second type of user corresponding to the target trustee receives task processing reminding information, and sends the transaction distribution operation to the server; the witness implementation user is a third type of user corresponding to the target trustee;

obtaining witness result information for the corresponding target witness item information in response to receiving witness uploading operation of the witness implementation user for the corresponding target witness item information; the witness result information is used for generating to-be-audited processing result information corresponding to the target witness task;

generating corresponding prompt information to be reviewed based on the information of the processing result to be reviewed; the pending prompt information is used for prompting the second type of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

in response to monitoring that the second type of users perform verification operation on the to-be-verified processing result information corresponding to the to-be-verified prompt information, generating a result verification instruction corresponding to the to-be-verified processing result information;

in response to monitoring a result confirmation instruction corresponding to the to-be-reviewed processing result information, taking the to-be-reviewed processing result information as business processing result information, storing the business processing result information in association with the target witness task, and displaying reply prompt information corresponding to the business processing result information of the target witness task;

and if the witness result query operation of the first class of users on the target witness task is monitored, displaying the business processing result information of the target witness task.

The method of the embodiment provides a mechanism for performing online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and can improve the processing efficiency of the agent witness business.

In a sixth aspect, an embodiment of the present application further provides an agent witness service processing apparatus, applied to a delegation terminal, including:

the configuration information acquisition unit is used for responding to a received service initiating instruction input by a first type of user of a target consignor and acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing;

the configuration information transmission unit is used for sending the task configuration information to a server so that the server creates a target witness task and sends task prompt information to a second type of user corresponding to a target trusted party; the task prompt information is used for reminding task response; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

and the witness result query unit is used for displaying the business processing result information of the target witness task if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class of users on the target witness task is monitored.

In an alternative embodiment, the apparatus further comprises:

a first result query unit, configured to send a first result query instruction to the server if the denial entrusting prompt information corresponding to the target witness task is received and a denial detail query operation of the first type of user on the target witness task is monitored, so that the server returns denial information corresponding to the denial entrusting prompt information;

a first result display unit configured to display the first result information of the target witness task based on the received rejection routing information; the first result information includes the rejection event information.

In an alternative embodiment, the target witness task further includes answer status information; the device further comprises:

and the task modification indicating unit is used for sending task modification indicating information to the server so that the server changes the target witness task according to the task modification indicating information if the task adjustment operation of the first class of users for the target witness task is monitored and the response state information of the target witness task indicates that the second class of users do not perform response processing.

In an alternative embodiment, the apparatus further comprises:

the task query transmitting unit is used for sending task query indication information to the server if a witness task query instruction input by the first type of user of the target consignor is monitored, so that the server returns witness task list information; the task query indication information comprises the target entrusting party identification; the witness task list information comprises task detail information of the associated witness task; the associated witness tasks are witness tasks matched with the target entrustor identification; the task detail information comprises witness task numbers and witness project information;

the task query display unit is used for responding to the received witness task list information returned by the server and displaying a witness task list; the witness task list comprises the target witness task number and the target witness project information.

In an optional embodiment, the task detail information further includes the response state information of the target witness task and reply state information corresponding to the target witness item information; the reply state information characterizes whether the target trustee has uploaded project witness result information corresponding to the target witness project information.

In a seventh aspect, an embodiment of the present application further provides an agent witness service processing apparatus, applied to a first trusted terminal, including:

the first information receiving unit is used for receiving task prompt information sent by the server; the task prompt information is sent to a second class of users corresponding to the target trusted party after the server creates the target witness task; the target witness task is created by the server after the entrusting terminal responds to a service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

the processing reminding display unit is used for displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding the second class of users to carry out task response;

a result information auditing unit, configured to, in response to receiving a to-be-audited prompt message sent by the server and monitoring a confirmation and auditing operation of the second type of user on to-be-audited processing result information corresponding to the target witness task, send a result confirmation instruction corresponding to the to-be-audited processing result information to the server, so that the server obtains business processing result information of the target witness task based on the to-be-audited processing result information, and send a reply prompt message corresponding to the target witness task to the first type of user of the target principal; and the information of the processing result to be examined is uploaded by a third type of user corresponding to the target trustee.

In an alternative embodiment, the apparatus further comprises:

the first instruction operation unit is used for sending a first response instruction corresponding to the task acceptance operation to the server if the task acceptance operation of the target witness task input by the second type of user is received;

a second instruction operation unit, configured to, if a task rejection operation for the target witness task input by the second type of user is received, send a second response instruction corresponding to the task rejection operation to the server based on rejection event information of the target witness task input by the second type of user, so that the server stores the rejection event information in association with the target witness task, and send rejection delegation prompt information corresponding to the target witness task to the first type of user of the target delegating party; the second response instruction includes the reject event information.

In an alternative embodiment, the target witness task further includes response status information; the response state information comprises a state to be responded, a first response state and a second response state; the state to be responded represents that the second class of users do not carry out response processing; the first response state represents that the second type of users have accepted the target witness task; the second answer state characterizes that the second type of user has rejected the target witness task.

In an eighth aspect, an embodiment of the present application further provides an agent witness service processing apparatus, applied to a second trusted terminal, including:

the second information receiving unit is used for receiving witness implementation reminding information sent by the server;

the implementation reminding display unit is used for displaying the witness implementation reminding information; the witness implementation reminding information is used for reminding witness implementation users to carry out on-site witness aiming at the corresponding target witness item information; the witness implementation user is determined by inputting a transaction distribution operation corresponding to the target witness item information of the target witness task through a first trustee terminal and sending the transaction distribution operation to the server by a second type user corresponding to a target trustee; the witness implementation user is a third type of user corresponding to the target trustee;

the witness result uploading unit is used for responding to the received witness uploading operation of the witness implementation user for the corresponding target witness item information and sending the witness result information for the corresponding target witness item information to the server; and the witness result information is used for the server to generate pending processing result information corresponding to the target witness task.

In a ninth aspect, an embodiment of the present application further provides an agent witness service processing apparatus, applied to a server, including:

a third information receiving unit, configured to receive task configuration information sent by the delegation terminal; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier;

the task creating unit is used for creating a target witness task according to the task configuration information; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

the task prompt transmitting unit is used for sending task prompt information corresponding to the target witness task to a second type of user corresponding to a target trustee; the task prompt information is used for reminding task response; the second type of user logs in a first trusted terminal;

the auditing prompt transmission unit is used for responding to the received information of the processing result to be audited uploaded by a third class of users corresponding to the target trustee and sending the prompting information to be audited to the second class of users; the pending prompt information is used for prompting the second type of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

a result information locking unit, configured to, in response to receiving a result confirmation instruction corresponding to the to-be-reviewed processing result information and input by the second-class user through the first trusted terminal, take the to-be-reviewed processing result information as service processing result information, and store the service processing result information in association with the target witness task;

a reply prompt transmitting unit, configured to send reply prompt information corresponding to the target witness task to the first type of user of the target principal;

the witness feedback unit is used for responding to a received processing result query instruction and sending the business processing result information of the target witness task to the entrusting terminal so as to enable the entrusting terminal to display the business processing result information of the target witness task; the processing result query instruction is sent when the entrusting terminal receives the reply prompt information corresponding to the target witness task and monitors the witness result query operation of the first class of users on the target witness task.

In a tenth aspect, an embodiment of the present application further provides an agent witness service processing apparatus, including:

the task information acquisition unit is used for responding to a received service initiating instruction input by a first class user of a target consignor and acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing;

the task generating unit is used for creating a target witness task according to the task configuration information and generating task prompt information; the task prompt information is used for reminding task response; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

the first display unit is used for displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding a second class of users corresponding to the target trustee to perform task response so as to determine witness implementing users;

the second display unit is used for displaying witness implementation reminding information; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information; the witness enforcement user is determined by inputting a transaction allocation operation corresponding to the target witness item information of the target witness task after the second type of user corresponding to the target trustee receives the task processing reminding information, and sends the transaction allocation operation to the server; the witness implementation user is a third type of user corresponding to the target trustee;

a first result handling unit, configured to, in response to receiving the witness upload operation of the witness implementation user for the corresponding target witness item information, acquire witness result information for the corresponding target witness item information; the witness result information is used for generating to-be-audited processing result information corresponding to the target witness task;

the second result processing unit is used for generating corresponding prompt information to be reviewed based on the information of the processing result to be reviewed; the pending prompt information is used for prompting the second type of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

a confirmation instruction generating unit, configured to generate a result confirmation instruction corresponding to the to-be-reviewed processing result information in response to monitoring a confirmation and review operation of the second type of user on the to-be-reviewed processing result information corresponding to the to-be-reviewed prompt information;

a result confirmation response unit, configured to, in response to monitoring a result confirmation instruction corresponding to the pending processing result information, take the pending processing result information as service processing result information, store the service processing result information in association with the target witness task, and display a reply prompt message corresponding to the service processing result information of the target witness task;

and the agent result providing unit is used for displaying the business processing result information of the target witness task if the witness result query operation of the first class of users on the target witness task is monitored.

In an eleventh aspect, the present application provides a computer-readable storage medium, where a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method for processing the proxy witness service in the first aspect, the second aspect, the third aspect, the fourth aspect, or the fifth aspect is implemented.

In a twelfth aspect, an embodiment of the present application further provides an electronic device, including a memory and a processor, where the memory stores a computer program executable on the processor, and when the computer program is executed by the processor, the processor is enabled to implement the proxy witness service processing method in the first aspect, the second aspect, the third aspect, the fourth aspect, or the fifth aspect.

In a thirteenth aspect, an embodiment of the present application is a computer program product, which includes computer instructions stored in a computer-readable storage medium; when the processor of the computer device reads the computer instructions from the computer-readable storage medium, the processor executes the computer instructions, so that the computer device executes the steps of the proxy witness service processing method of any one of the first aspect, the second aspect, the third aspect, the fourth aspect, or the fifth aspect.

For technical effects brought by any one implementation manner of the sixth to thirteenth aspects, reference may be made to technical effects brought by implementation manners of the first, second, or third aspect, or the fourth or fifth aspect, and no further description is given here.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.

Fig. 1 is a schematic flowchart of an agent witness service processing method applied to a proxy terminal according to an embodiment of the present application;

fig. 2 is a schematic flowchart of a query rejection event of the proxy witness service processing method applied to the proxy terminal according to the embodiment of the present application;

fig. 3 is a schematic flowchart of another processing method for agent witness service applied to a delegation terminal according to the embodiment of the present application;

fig. 4 is a schematic flowchart of a task list query applied to an agent witness service processing method of a proxy terminal according to an embodiment of the present application;

fig. 5 is a schematic flowchart of an agent witness service processing method applied to a first trusted terminal according to an embodiment of the present application;

fig. 6 is a schematic flowchart of a task response performed by an agent witness service processing method applied to a first trusted terminal according to an embodiment of the present application;

fig. 7 is a schematic flowchart illustrating task allocation performed by an agent witness service processing method applied to a first trusted terminal according to an embodiment of the present application;

fig. 8 is a schematic flowchart of an agent witness service processing method applied to a second trusted terminal according to an embodiment of the present application;

fig. 9 is a schematic flowchart of a proxy witness service processing method applied to a server according to an embodiment of the present application;

fig. 10 is a schematic flowchart of another agent witness service processing method according to an embodiment of the present application;

fig. 11 is a schematic structural diagram of an agent witness service processing apparatus applied to a proxy terminal according to an embodiment of the present application;

fig. 12 is a second schematic structural diagram of an agent witness service processing apparatus applied to a proxy terminal according to an embodiment of the present application;

fig. 13 is a third schematic structural diagram of an agent witness service processing apparatus applied to a proxy terminal according to an embodiment of the present application;

fig. 14 is a fourth schematic structural diagram of an agent witness service processing apparatus applied to a proxy terminal according to an embodiment of the present application;

fig. 15 is a schematic structural diagram of an agent witness service processing apparatus applied to a first trusted terminal according to an embodiment of the present application;

fig. 16 is a second schematic structural diagram of an agent witness service processing apparatus applied to a first trusted terminal according to an embodiment of the present application;

fig. 17 is a schematic structural diagram of an agent witness service processing apparatus applied to a second trusted terminal according to an embodiment of the present application;

fig. 18 is a schematic structural diagram of an agent witness service processing apparatus applied to a server according to an embodiment of the present application;

fig. 19 is a schematic structural diagram of another agent witness service processing apparatus according to an embodiment of the present application;

fig. 20 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application clearer, the present application will be described in further detail with reference to the accompanying drawings, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

In order to save manpower and material resources consumed in the proxy witness service processing process and improve the processing efficiency of the proxy witness service, the embodiment of the application provides a proxy witness service processing method and device. In order to better understand the technical solution provided by the embodiments of the present application, the basic principle of the solution is briefly described here.

It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the application, as detailed in the appended claims.

The technical scheme provided by the embodiment of the application is described below with reference to the accompanying drawings.

In recent years, proxy services of financial transaction systems have been activated, and some service transactions are gradually introduced into a proxy method for processing, such as proxy agent witness of remote account opening service for public deposit accounts.

In view of this, the embodiments of the present application provide a method and an apparatus for processing an agent witness service, where the method for processing an agent witness service may obtain task configuration information corresponding to a service initiation instruction in response to receiving the service initiation instruction input by a first type of user of a target principal through a principal terminal; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process; sending the task configuration information to a server so that the server creates a target witness task and sends task prompt information to a second type of user corresponding to a target trustee; the task prompt information is used for reminding task response; the target witness task comprises target witness item information, a target entrustor identifier, a target trustee identifier and a target witness task number; and if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class of users on the target witness task is monitored, displaying the business processing result information of the target witness task. The method comprises the steps of enabling a server to establish a target witness task by acquiring task configuration information of a target consignor, displaying service processing result information of the target witness task if a reply prompt message corresponding to the target witness task is received and the witness result query operation of a first class of users on the target witness task is monitored, providing a mechanism for performing online electronic processing on the agent witness service, realizing the electronization of the agent witness service processing based on the target witness task, and improving the processing efficiency of the agent witness service.

The preferred embodiments of the present application will be described below with reference to the accompanying drawings of the specification, it should be understood that the preferred embodiments described herein are merely for illustrating and explaining the present application, and are not intended to limit the present application, and that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.

The agent witness service processing method provided in the embodiments of the present application is further explained below. The application provides a proxy witness service processing method, as shown in fig. 1, applied to a delegation terminal, comprising the following steps:

s101, responding to a received service initiating instruction input by a first class user of a target consignor, and acquiring task configuration information corresponding to the service initiating instruction.

The task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information characterizes the backlog that needs to be delegated to the target trusted party for processing.

In the following embodiments of the present application, it can be assumed that the target principal is a principal Ba _ C _01 and the target trusted party is a trusted party Ba _ a _01; the entrusting terminal is a terminal device 100, the server is a server 200, the first entrusted terminal is a terminal device 300, and the second entrusted terminal is a terminal device 400, wherein the server 200 can be in communication connection with the terminal device 100, the terminal device 300 and the terminal device 400; the first class of users are User _1, the identity of the User _1 accords with a preset first identity range, wherein the User of which the identity of any target consignor accords with the first identity range can initiate agent witness business, for example, the first identity range can comprise a teller, a product sales manager, a senior teller and a customer manager; the second class of users are users _2, the identities of the users _2 conform to a preset second identity range, wherein users whose identities of any one target trustee conform to the second identity range can perform witness task response, witness task allocation and witness result verification on the proxy witness service, and the second identity range can include operation supervisors and website responsible persons, for example.

Illustratively, the terminal device 100, in response to receiving a service initiation instruction Instr _01 input by a User _1 corresponding to an authorization row Ba _ C _01, acquires task configuration information jobb _ Basic _ Info _01 corresponding to the service initiation instruction Instr _01, where the task configuration information jobb _ Basic _ Info _01 includes Target Witness item information Witness _ Subject _ Target, a Target authorizer identifier Client _ Target _ ID, and a Target entrusted identifier trust _ Target _ ID; the Target Witness Item information Witness _ Subject _ Target characterizes the backlog Item that needs to be delegated to the trusted party Ba _ C _01 for processing. The number of the to-be-processed Item items may be one or more, and for example, the to-be-processed Item may include an to-be-processed Item _ i and an to-be-processed Item _ j.

In particular implementations, a first class of users of the target principal, such as a teller, a product sales manager, a senior teller, a customer manager, may initiate a proxy witness service. The first class of users can check the content to be witnessed as target witness item information and upload corresponding attachments corresponding to the target witness item information. If the first class of users definitely knows the agency mechanism information of the target trustee, the identification of the target trustee can be directly input; if the agency information of the target trusted party is not known, agency identification query can be carried out according to preset query options. For example, the selected target trusted party identifier may be queried according to the administrative region of the registration place, the administrative region of the business place, and the like.

And S102, sending the task configuration information to the server so that the server creates a target witness task and sends task prompt information to a second type of user corresponding to the target trusted party.

The task prompt information is used for reminding task response; the target witness task comprises target witness item information, a target consignor identification, a target consignee identification and a target witness task number.

Illustratively, the terminal device 100 sends the task configuration information Job _ Basic _ Info _01 to the server 200, so that the server 200 creates the Target witness task Job _ Target, and sends the task prompt information Job _ prop _ Info to the User _2 corresponding to the trusted party Ba _ a _01. Wherein, the task prompt information Job _ Promp _ Info is used for reminding the task response; the Target Witness Job _ Target includes Target Witness item information Witness _ Subject _ Target, a Target delegator identification Client _ Target _ ID, a Target Trustee _ Target _ ID, and a Target Witness Job number Job _ Target _ ID.

And S103, if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class user on the target witness task is monitored, displaying the service processing result information of the target witness task.

In some embodiments, if the reply prompt message corresponding to the target witness task is received and the witness result query operation of the first type user on the target witness task is monitored, the entrusting terminal may request and display the service processing result information of the target witness task from the server. In other embodiments, the reply prompt message may also include the business processing result message of the target witness task, and if the reply prompt message corresponding to the target witness task is received and the witness result query operation of the first type of user on the target witness task is monitored, the business processing result message of the target witness task included in the reply prompt message is displayed.

Illustratively, if the terminal device 100 receives the reply prompt information Result _ Over _ Promp _ Info corresponding to the Target witness task Job _ Target and monitors the witness Result query operation of the User _1 on the Target witness task Job _ Target, the terminal device displays the service processing Result information Job _ W _ R _ Over of the Target witness task Job _ Target.

In an optional embodiment, in step S103, if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first type of user on the target witness task is monitored, before displaying the service processing result information of the target witness task, as shown in fig. 2, the method further includes:

s201, if the rejection entrusting prompt information corresponding to the target witness task is received and the rejection detail query operation of the first type of users on the target witness task is monitored, a first result query instruction is sent to the server so that the server returns the rejection routing information corresponding to the rejection entrusting prompt information.

Illustratively, if the terminal device 100 receives the rejection delegation prompt information refer _ Promp _ Info corresponding to the Target witness task Job _ Target and monitors that the User _1 performs a rejection detail query operation on the Target witness task Job _ Target, a first result query instruction is sent to the server 200, so that the server returns the rejection routing information refer _ Reason _01 corresponding to the rejection delegation prompt information refer _ Promp _ Info.

S202, displaying first result information of the target witness task based on the received rejection routing information; the first result information includes rejection event information.

Illustratively, the terminal device 100 displays first result information T1_ Reback _ Info of the Target witness task Job _ Target based on the received rejection event information Refuse _ Reason _01; the first result information T1_ Reback _ Info includes reject routing information reuse _ Reason _01.

In some embodiments, the agent witness service processing method, as shown in fig. 3, includes the following steps:

s301, in response to receiving a service initiating instruction input by a first class user of a target consignor, acquiring task configuration information corresponding to the service initiating instruction.

S302, the task configuration information is sent to the server, so that the server creates a target witness task, and task prompt information is sent to a second type of user corresponding to the target trustee.

The task prompt information is used for reminding task response; the target witness tasks comprise target witness item information, target consignor identification, target consignee identification, response state information and target witness task numbers.

And S303, if the task adjustment operation of the first class of users for the target witness task is monitored, and the response state information of the target witness task indicates that the second class of users do not perform response processing, sending task modification indication information to the server so that the server modifies the target witness task according to the task modification indication information.

When the server establishes the target witness task, the response state information of the target witness task can be set to be a to-be-responded state, and the to-be-responded state represents that the target witness task is in to-be-responded. After the server receives the response of the second type of user to the target witness task, the response state information of the target witness task can be modified into other preset response state types from the state to be responded.

S304, if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first class user on the target witness task is monitored, displaying the business processing result information of the target witness task.

In some embodiments of the present application, the task adjustment operation may also be task deletion. After the task deletion is performed on the target witness task, the witness result query process for the target witness task shown in step S304 is not performed any more.

In one embodiment, the task adjustment operation may also be a task deletion operation; and if the task deleting operation of the first class of users for the target witness task is monitored, and the response state information of the target witness task indicates that the second class of users do not perform response processing, sending task deleting indication information to the server so that the server performs deleting processing on the target witness task according to the task deleting indication information.

In some embodiments, after sending the task prompt information to the second type user corresponding to the target trusted party in step S302, before sending the task modification instruction information to the server in step S303, as shown in fig. 4, the method further includes the following steps:

s401, if a witness task inquiry command input by a first type user of a target consignor is monitored, task inquiry indication information is sent to a server, so that the server returns witness task list information.

The task query indication information comprises a target consignor identification; the witness task list information comprises task detail information of the associated witness task; the associated witness tasks are witness tasks matched with the target entrustor identification; the task detail information comprises witness task numbers and witness item information.

In an optional embodiment, the task detail information further includes response state information of the target witness task and reply state information corresponding to the target witness item information; the reply state information represents whether the target trustee has uploaded the item witness result information corresponding to the target witness item information.

S402, responding to the received witness task list information returned by the server, and displaying a witness task list.

The witness task list comprises a target witness task number and target witness project information.

In the method for processing the agent witness business provided in the above embodiment, the server creates the target witness task by obtaining the task configuration information of the target principal, and if the reply prompt information corresponding to the target witness task is received and the witness result query operation of the first user on the target witness task is monitored, the business processing result information of the target witness task is displayed.

In an alternative embodiment, the agent witness service processing method is applied to the first trusted terminal, as shown in fig. 5, and includes the following steps:

s501, receiving task prompt information sent by a server; and the task prompt information is sent to the second class of users corresponding to the target trusted party after the server creates the target witness task.

The target witness task is created by the server after the entrusting terminal responds to a service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process; the target witness task comprises target witness item information, a target consignor identification, a target consignee identification and a target witness task number.

Illustratively, still with the target principal being the principal Ba _ C _01, the target trusted party is the trusted party Ba _ a _01; the entrusting terminal is the terminal device 100, the server is the server 200, the first entrusted terminal is the terminal device 300, and the second entrusted terminal is the terminal device 400; the first class of users is User _1, the second class of users is User _2, and the second class of users is User _3, and the identity of the User _3 conforms to a preset third identity range, wherein any User whose target trusted party's identity conforms to the third identity range may perform witness implementation, witness result uploading, and witness result updating for the proxy witness service, for example, the third identity range may include a teller, a senior teller, a product sales manager, a customer manager, and a witness specialist. The terminal device 300 receives task prompt information Job _ Promp _ Info sent by the server 200; the Job prompt information Job _ Promp _ Info is sent to the User _2 corresponding to the trusted party Ba _ a _01 after the server 200 creates the Target witness Job _ Target.

In an alternative embodiment, the target witness task further includes response status information; the response state information comprises a state to be responded, a first response state and a second response state; the state to be responded represents that the second class of users do not carry out response processing; the first response state represents that the second type of users have accepted the target witness task; the second answer state indicates that the second type of user has rejected the target witness task.

S502, displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding the second class of users to carry out task response.

Illustratively, based on the task prompt information Job _ Promp _ Info, displaying task processing reminding information Job _ Deal _ Note corresponding to the Target witness task Job _ Target; and the task processing reminding information Job _ Deal _ Note is used for reminding the User of User _2 to carry out task response.

S503, responding to the received prompt information to be reviewed sent by the server and monitoring the confirmation and verification operation of the second class of users on the result information to be reviewed corresponding to the target witness task, sending a result confirmation instruction corresponding to the result information to be reviewed to the server, so that the server obtains the business processing result information of the target witness task based on the result information to be reviewed, and sending reply prompt information corresponding to the target witness task to the first class of users of the target entrusting party; and the pending processing result information is uploaded by the third type of users corresponding to the target trustee.

Illustratively, in response to receiving the to-be-inspected prompt information Result _ Verify _ Info sent by the server 200 and monitoring that the User _2 confirms and verifies the to-be-inspected processing Result information Result _ Upload _ Info corresponding to the Target witness task Job _ Target, sending a Result confirmation instruction corresponding to the to-be-inspected processing Result information Result _ Upload _ Info to the server 200, so that the server 200 obtains the business processing Result information Job _ W _ R _ Over of the Target witness task Job _ Target based on the to-be-inspected processing Result information Result _ Upload _ Info, and sends reply prompt information Result _ Over _ Promp _ Info corresponding to the Target witness task Job _ Target to the User _1 of the delegator Ba _ C _01; and the pending processing Result information Result _ Upload _ Info is uploaded by the third type User _3 corresponding to the trusted party Ba _ A _01.

In specific implementation, the server obtains the service processing result information of the target witness task based on the pending processing result information, which may specifically be that the pending processing result information is used as the service processing result information.

In embodiments of the application, a second class of users of the target trusted party may respond to the target witness task. The response to the target witness task comprises two types: and agreeing to the consignation task and refusing the consignation task. When the second type of user rejects the target witness task, a rejection reason needs to be entered.

In an alternative embodiment, after the task processing reminding information corresponding to the target witness task is displayed based on the task prompt information in step S502, before the result confirmation instruction corresponding to the pending processing result information is sent to the server in step S503, as shown in fig. 6, the method further includes the following steps:

s601, if receiving a task acceptance operation of the target witness task input by the second type of user, sending a first response instruction corresponding to the task acceptance operation to the server.

In specific implementation, the first response instruction is a preset instruction corresponding to the task receiving operation, so that the server can judge that the task receiving operation is input by the second type of user.

S602, if a task rejection operation for the target witness task input by a second type of user is received, sending a second response instruction corresponding to the task rejection operation to the server based on rejection information of the second type of user for the target witness task, so that the server stores the rejection information in association with the target witness task, and sends rejection entrusting prompt information corresponding to the target witness task to the first type of user of a target entrusting party; the second response instruction includes rejection event information.

In specific implementation, the second response instruction is a preset instruction corresponding to the task rejection operation, so that the server can judge that the task rejection operation is input by the second type of user.

In an embodiment of the application, the second type of user of the target trustee may assign the target witness task to the third type of user of the target trustee, so that the third type of user of the target trustee may implement the target witness task and upload witness result information.

In an alternative embodiment, after the task processing reminding information corresponding to the target witness task is displayed based on the task prompt information in step S502, before the result confirmation instruction corresponding to the pending processing result information is sent to the server in step S503, as shown in fig. 7, the method further includes the following steps:

s701, if a transaction distribution operation which is input by a second type of user and corresponds to the target witness item information of the target witness task is received, obtaining a witness implementation user corresponding to the target witness item information of the target witness task; witness implementing the user as at least one third class user.

S702, sending the witness implementation user to a server so that the server stores the witness implementation user and the target witness task in a correlation manner and sends witness implementation reminding information to the witness implementation user; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information, and uploading witness result information aiming at the corresponding target witness item information through the second trusted terminal; and the witness result information is used for forming pending processing result information corresponding to the target witness task.

In an alternative embodiment, the agent witness service processing method is applied to the second trusted terminal, as shown in fig. 8, and includes the following steps:

and S801, receiving witness implementation reminding information sent by the server.

Illustratively, the terminal device 400 receives the witness implementation reminder information jobb _ Con _ Info sent by the server 200.

S802, displaying witness implementation reminding information; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information.

The witness implementation user is determined by inputting a transaction distribution operation corresponding to target witness item information of a target witness task through the first trustee terminal and sending the transaction distribution operation to the server; and witness implementing the third type of users corresponding to the target trusted party.

Illustratively, the terminal device 400 displays witness implementation reminder information jobcon Info; the Witness implementation reminding information jobb _ Con _ Info is used for reminding the Witness implementation User User _ Con to carry out on-site Witness on the Target Witness item information Witness _ Subject _ Target corresponding to the Witness implementation User User _ Con. Wherein, the Witness implementing User _ Con is determined by inputting the item distribution operation corresponding to the Target Witness item information Witness _ Subject _ Target of the Target Witness task Job _ Target by the terminal device 300, and sending the item distribution operation to the server 200 by the User _2 corresponding to the trusted party Ba _ a _01; and the witness implementing User _ Con is a third class of User corresponding to the trusted party Ba _ A _01.

It is noted that the witness implementing User _ Con may be a plurality of users of the third class. When the second type of users of the target trustee distribute the target witness tasks to be distributed, the target witness item information of the target witness tasks can be distributed to the same person, and the target witness item information of the target witness tasks can be distributed to different persons.

In some embodiments, after the target witness item information of the target witness task is allocated, the allocation state corresponding to the target witness item information is changed from "unallocated" to "allocated"; the target witness item information in the allocated state may be reclaimed and allocated again, with the status being changed to "unallocated" after reclamation.

S803, in response to receiving the witness uploading operation of the witness implementing user for the corresponding target witness item information, sending witness result information for the corresponding target witness item information to the server; the witness information is used for the server to generate the to-be-audited processing result information corresponding to the target witness task.

Illustratively, in response to receiving a Witness upload operation triggered by the Witness implementing User _ Con for the Target Witness item information Witness _ Subject _ Target corresponding to the Witness implementing User _ Con, sending Witness Result information Result _ Sub _ Info for the corresponding Target Witness item information Witness _ Subject _ Target to the server 200; the witness information Result _ Sub _ Info is used for the server 200 to generate pending processing Result information Result _ Upload _ Info corresponding to the Target witness task Job _ Target.

In the method of the embodiment, the witness implementation reminding information sent by the server is received through the second trusted terminal, and then the witness implementation reminding information is displayed; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information; the witness implementation user is determined by inputting a transaction distribution operation corresponding to target witness item information of a target witness task by the first trustee through the second class user corresponding to the target trustee, and sending the transaction distribution operation to the server; witness implementing users are third-class users corresponding to the target trustee; in response to receiving witness uploading operation of a witness implementing user for corresponding target witness item information, sending witness result information for the corresponding target witness item information to a server; the witness information is used for the server to generate the to-be-audited processing result information corresponding to the target witness task. The method provides a mechanism for carrying out online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and improves the processing efficiency of the agent witness business.

In an alternative embodiment, the agent witness service processing method is applied to a server, and as shown in fig. 9, includes the following steps:

s901, receiving task configuration information sent by a delegation terminal; the task configuration information includes target witness item information, target principal identification, and target trustee identification.

S902, creating a target witness task according to the task configuration information; the target witness task comprises target witness item information, a target entrusting party identifier, a target trustee identifier and a target witness task number.

S903, sending task prompt information corresponding to the target witness task to a second class of users corresponding to the target trustee; the task prompt information is used for reminding task response; the second class of users logs in the first trusted terminal.

S904, in response to receiving the information of the processing result to be audited uploaded by the third type of user corresponding to the target trustee, sending the prompt information to be audited to the second type of user; and the pending prompt information is used for prompting the second class of users to carry out auditing operation on the pending processing result information corresponding to the target witness task.

S905, responding to a result confirmation instruction which is input by the second type of user through the first trusted terminal and corresponds to the to-be-reviewed processing result information, using the to-be-reviewed processing result information as business processing result information, storing the business processing result information and the target witness task in a correlation mode, and sending reply prompt information corresponding to the target witness task to the first type of user of the target entrusting party.

S906, responding to the received processing result inquiry command, sending the business processing result information of the target witness task to the entrusting terminal so as to enable the entrusting terminal to display the business processing result information of the target witness task; the processing result query instruction is sent to the server when the entrusting terminal receives the reply prompt information corresponding to the target witness task and monitors the witness result query operation of the first class of users on the target witness task.

The method of the embodiment is applied to the server, provides a mechanism for carrying out online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and improves the processing efficiency of the agent witness business.

An embodiment of the present application further provides a proxy witness service processing method, as shown in fig. 10, including the following steps:

s1001, in response to receiving a service initiating instruction input by a first class user of a target consignor, acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information characterizes the backlog that needs to be delegated to the target trusted party for processing.

S1002, creating a target witness task according to the task configuration information and generating task prompt information; the task prompt information is used for reminding task response; the target witness task comprises target witness item information, a target consignor identification, a target consignee identification and a target witness task number.

S1003, displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding the second class of users corresponding to the target trustee to perform task response so as to determine witness implementing users.

S1004, displaying witness implementation reminding information; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information.

The witness implementation user is determined by inputting a transaction distribution operation corresponding to target witness item information of the target witness task after a second type of user corresponding to the target trustee receives the task processing reminding information; and witnessing the third type of users corresponding to the implementation users as the target trusted parties.

In the specific implementation, the process of displaying the witness implementation reminding information may specifically be to determine the witness implementation user first and then display the witness implementation reminding information.

S1005, in response to receiving the witness uploading operation of the witness implementing user for the corresponding target witness item information, obtaining witness result information for the corresponding target witness item information; and the witness result information is used for generating pending processing result information corresponding to the target witness task.

In some embodiments, all target witness item information of the target witness tasks is responsible for one witness implementation user, and the server can directly use witness result information as pending processing result information; in other embodiments, all of the target witness item information of the target witness task is responsible for the witness implementing users, and the server may use the entirety of the witness result information uploaded by the witness implementing users as the pending processing result information.

S1006, generating corresponding prompt information to be reviewed based on the information of the processing result to be reviewed; and the pending prompt information is used for prompting the second class of users to carry out auditing operation on the pending processing result information corresponding to the target witness task.

And S1007, generating a result confirmation instruction corresponding to the to-be-checked processing result information in response to the monitoring of the confirmation and verification operation of the second class user on the to-be-checked processing result information corresponding to the to-be-checked prompt information.

And S1008, responding to the result confirmation instruction corresponding to the to-be-reviewed processing result information, taking the to-be-reviewed processing result information as business processing result information, storing the business processing result information in association with the target witness task, and displaying reply prompt information corresponding to the business processing result information of the target witness task.

And S1009, if the witness result query operation of the first class user on the target witness task is monitored, displaying the service processing result information of the target witness task.

The method of the embodiment provides a mechanism for performing online electronic processing on the agent witness business, can realize the electronization of the agent witness business processing based on the target witness task, and improves the processing efficiency of the agent witness business.

Based on the same inventive concept, the embodiment of the application also provides a proxy witness service processing device. Because the device is a device corresponding to the proxy witness service processing method in the embodiment of the application, and the principle of the device for solving the problem is similar to that of the method, the implementation of the device can refer to the implementation of the method, and repeated parts are not described again.

Fig. 11 is a schematic structural diagram of an agent witness service processing apparatus provided in an embodiment of the present application, where the agent witness service processing apparatus is applied to a proxy terminal, and as shown in fig. 11, the apparatus includes: a configuration information acquisition unit 1101, a configuration information delivery unit 1102, and a witness result inquiry unit 1103.

The configuration information acquiring unit 1101 is configured to, in response to receiving a service initiation instruction input by a first type of user of a target principal, acquire task configuration information corresponding to the service initiation instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process;

a configuration information transmission unit 1102, configured to send task configuration information to the server, so that the server creates a target witness task, and sends task prompt information to a second type of user corresponding to the target trusted party; the task prompt information is used for reminding task response; the target witness task comprises target witness item information, a target entrustor identifier, a target trustee identifier and a target witness task number;

the witness inquiry unit 1103 is configured to display the service processing result information of the target witness task if the reply prompt information corresponding to the target witness task is received and the witness inquiry operation of the first type user on the target witness task is monitored.

In an alternative embodiment, as shown in fig. 12, the apparatus further comprises:

a first result query unit 1201, configured to send a first result query instruction to the server if receiving the delegation rejection prompt information corresponding to the target witness task and monitoring a rejection detail query operation of the first type of user on the target witness task, so that the server returns rejection information corresponding to the delegation rejection prompt information;

a first result display unit 1202 for displaying first result information of the target witness task based on the received rejection event information; the first result information includes rejection event information.

In an alternative embodiment, the target witness task further includes answer status information; as shown in fig. 13, the apparatus further includes:

and the task modification indicating unit 1301 is configured to send task modification indicating information to the server if it is monitored that the first type of user performs task adjustment operation on the target witness task and it is determined that the response state information of the target witness task indicates that the second type of user does not perform response processing, so that the server changes the target witness task according to the task modification indicating information.

In an alternative embodiment, as shown in fig. 14, the apparatus further comprises:

a task query transmitting unit 1401, configured to send task query instruction information to the server if a witness task query instruction input by a first type of user of the target principal is monitored, so that the server returns witness task list information; the task query indication information comprises a target consignor identification; the witness task list information comprises task detail information of the associated witness task; the associated witness tasks are witness tasks matched with the target entrustor identification; the task detail information comprises witness task numbers and witness project information;

a task query display unit 1402, configured to respond to the received witness task list information returned by the server, and display a witness task list; the witness task list comprises a target witness task number and target witness project information.

Fig. 15 is a schematic structural diagram of an agent witness service processing apparatus according to an embodiment of the present application, where the agent witness service processing apparatus is applied to a first trusted terminal, and as shown in fig. 15, the apparatus includes: a first information receiving unit 1501, a processing reminder display unit 1502, and a result information auditing unit 1503.

The first information receiving unit 1501 is configured to receive task prompt information sent by a server; the task prompt information is sent to a second class of users corresponding to the target trusted party after the server creates the target witness task; the target witness task is created by the server after the entrusting terminal responds to a service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process; the target witness task comprises target witness item information, a target entrustor identifier, a target trustee identifier and a target witness task number;

a processing reminding display unit 1502 for displaying task processing reminding information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding the second class of users to carry out task response;

the result information auditing unit 1503 is used for responding to the received prompt information to be audited sent by the server and monitoring the confirmation and auditing operation of the second type of user on the result information to be audited corresponding to the target witness task, sending a result confirmation instruction corresponding to the result information to be audited to the server so that the server can obtain the business processing result information of the target witness task based on the result information to be audited, and sending the reply prompt information corresponding to the target witness task to the first type of user of the target consignor; and the pending processing result information is uploaded by the third type of users corresponding to the target trustee.

In an alternative embodiment, as shown in fig. 16, the apparatus further comprises:

a first instruction operation unit 1601, configured to send a first response instruction corresponding to a task acceptance operation to a server if the task acceptance operation for the target witness task input by the second type of user is received;

a second instruction operation unit 1602, configured to, if a task rejection operation for the target witness task input by the second type of user is received, send a second response instruction corresponding to the task rejection operation to the server based on the rejection information of the target witness task by the second type of user, so that the server stores the rejection information in association with the target witness task, and sends a rejection delegation prompt message corresponding to the target witness task to the first type of user of the target delegating party; the second response instruction includes rejection event information.

In an alternative embodiment, the target witness task further includes answer status information; the response state information comprises a state to be responded, a first response state and a second response state; the state to be responded represents that the second class of users do not carry out response processing; the first response state represents that the second type of users have accepted the target witness task; the second answer state indicates that the second type of user has rejected the target witness task.

Fig. 17 is a schematic structural diagram of an agent witness service processing apparatus according to an embodiment of the present application, where the agent witness service processing apparatus is applied to a second trusted terminal, and as shown in fig. 17, the apparatus includes: a second information receiving unit 1701, an implementation reminder display unit 1702 and a witness result uploading unit 1703.

Wherein the content of the first and second substances,

a second information receiving unit 1701 for receiving the witness implementation reminder information sent by the server;

an implementation reminding display unit 1702 for displaying witness implementation reminding information; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information; the witness implementation user is determined by inputting a transaction distribution operation corresponding to target witness item information of a target witness task by the first trustee through the second class user corresponding to the target trustee, and sending the transaction distribution operation to the server; witness implementing users are third-class users corresponding to the target trustee;

a witness result uploading unit 1703, configured to send witness result information for the corresponding target witness item information to the server in response to receiving a witness uploading operation of the witness enforcement user for the corresponding target witness item information; the witness information is used for the server to generate the to-be-audited processing result information corresponding to the target witness task.

Fig. 18 is a schematic structural diagram of an agent witness service processing apparatus provided in an embodiment of the present application, where the agent witness service processing apparatus is applied to a server, and as shown in fig. 18, the apparatus includes: a third information receiving unit 1801, a task creating unit 1802, a task prompt transmitting unit 1803, an audit prompt transmitting unit 1804, a result information locking unit 1805, a reply prompt transmitting unit 1806, and a witness result feedback unit 1807.

Wherein the content of the first and second substances,

a third information receiving unit 1801, configured to receive task configuration information sent by the delegation terminal; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier;

a task creating unit 1802 configured to create a target witness task according to the task configuration information; the target witness task comprises target witness item information, a target entrustor identifier, a target trustee identifier and a target witness task number;

a task prompt transmitting unit 1803, configured to send task prompt information corresponding to the target witness task to a second type of user corresponding to the target trusted party; the task prompt information is used for reminding task response; the second type of users log in the first trusted terminal;

an audit prompt transmitting unit 1804, configured to send, in response to receiving the information of the processing result to be audited uploaded by the third type of user corresponding to the target trusted party, to the second type of user, audit prompt information; the pending prompt information is used for prompting the second class of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

a result information locking unit 1805, configured to, in response to receiving a result confirmation instruction corresponding to the to-be-reviewed processing result information and input by the second-class user through the first trusted terminal, take the to-be-reviewed processing result information as service processing result information, and store the service processing result information in association with the target witness task;

a reply prompt transmitting unit 1806, configured to send a reply prompt message corresponding to the target witness task to the first type of user of the target principal;

a witness result feedback unit 1807, configured to send, in response to receiving the processing result query instruction, service processing result information of the target witness task to the delegation terminal, so that the delegation terminal displays the service processing result information of the target witness task; the processing result query instruction is sent when the entrusting terminal receives the reply prompt information corresponding to the target witness task and monitors the witness result query operation of the first class of users on the target witness task.

Fig. 19 is a schematic structural diagram of an agent witness service processing apparatus according to an embodiment of the present application, where the agent witness service processing apparatus is used for an agent witness service processing procedure, and as shown in fig. 19, the apparatus includes: a task information acquisition unit 1901, a task generation unit 1902, a first display unit 1903, a second display unit 1904, a first result handling unit 1905, a second result handling unit 1906, a confirmation instruction generation unit 1907, a result confirmation response unit 1908, and an agent result providing unit 1909.

The task information acquiring unit 1901 is configured to, in response to receiving a service initiation instruction input by a first type of user of a target principal, acquire task configuration information corresponding to the service initiation instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process;

a task generating unit 1902, configured to create a target witness task according to the task configuration information, and generate task prompt information; the task prompt information is used for reminding task response; the target witness task comprises target witness item information, a target entrustor identifier, a target trustee identifier and a target witness task number;

a first display unit 1903 that displays task processing reminder information corresponding to the target witness task based on the task prompt information; the task processing reminding information is used for reminding a second class of users corresponding to the target trustee to perform task response so as to determine witness implementing users;

a second display unit 1904, configured to display witness implementation reminding information; the witness implementation reminding information is used for reminding the witness implementation user to carry out on-site witness aiming at the corresponding target witness item information; after receiving the task processing reminding information, the witness implementing user is determined by inputting the item distribution operation corresponding to the target witness item information of the target witness task and sending the item distribution operation to the server by the second type of user corresponding to the target trustee; witness implementing users are third-class users corresponding to the target trustee;

a first result handling unit 1905, configured to, in response to receiving a witness upload operation of a witness implementation user for corresponding target witness item information, obtain witness result information for the corresponding target witness item information; the witness result information is used for generating pending processing result information corresponding to the target witness task;

a second result processing unit 1906, configured to generate corresponding prompt information to be reviewed based on the processing result information to be reviewed; the pending prompt information is used for prompting the second class of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

a confirmation instruction generating unit 1907, configured to generate a result confirmation instruction corresponding to the to-be-reviewed processing result information in response to monitoring a confirmation and review operation of the second type of user on the to-be-reviewed processing result information corresponding to the to-be-reviewed prompt information;

a result confirmation response unit 1908, configured to, in response to monitoring a result confirmation instruction corresponding to the pending processing result information, take the pending processing result information as service processing result information, store the service processing result information in association with the target witness task, and display a reply prompt message corresponding to the service processing result information of the target witness task;

the agent result providing unit 1909 is configured to display the service processing result information of the target witness task if it is monitored that the witness result query operation of the first type of user on the target witness task is performed.

The electronic equipment is based on the same inventive concept as the method embodiment, and the embodiment of the application also provides the electronic equipment. The electronic device may be used for proxy witness business processing. In some embodiments, the electronic device may be a server; in other embodiments, the electronic device may also be a terminal device. In the embodiment of the present application, the electronic device may have a structure as shown in fig. 20, and includes a memory 2001, a communication module 2003, and one or more processors 2002.

A memory 2001 for storing computer programs executed by the processor 2002. The memory 2001 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, a program required for operating an instant messaging function, and the like; the storage data area can store various instant messaging information, operation instruction sets and the like.

The memory 2001 may be a volatile memory (volatile memory), such as a random-access memory (RAM); the memory 2001 may also be a non-volatile memory (non-volatile memory) such as, but not limited to, a read-only memory (rom), a flash memory (flash memory), a Hard Disk Drive (HDD) or a solid-state drive (SSD), or the memory 2001 is any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer. Memory 2001 may be a combination of the above.

The processor 2002, may include one or more Central Processing Units (CPUs), or be a digital processing unit, etc. The processor 2002 is configured to implement the above-described proxy witness service processing method when calling the computer program stored in the memory 2001.

The communication module 2003 is used for communication with electronic devices and other terminals or servers.

The embodiment of the present application does not limit the specific connection medium among the memory 2001, the communication module 2003, and the processor 2002. In the embodiment of the present application, the memory 2001 and the processor 2002 are connected by a bus 2004 in fig. 20, the bus 2004 is represented by a thick line in fig. 20, and the connection manner between other components is only schematically illustrated and is not limited. The bus 2004 may be divided into an address bus, a data bus, a control bus, and the like. For ease of illustration, only one thick line is shown in FIG. 20, but this is not intended to represent only one bus or type of bus.

The embodiment of the application also provides a computer storage medium, wherein computer-executable instructions are stored in the computer storage medium and used for realizing the agent witness service processing method described in any embodiment of the application.

Embodiments of the present application also provide a computer program product or computer program comprising computer instructions stored in a computer readable storage medium. When the processor of the computer device reads the computer instructions from the computer readable storage medium, the processor executes the computer instructions, so that the computer device executes the agent witness service processing method in any one of the above embodiments.

The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application.

Claims

1. A proxy witness service processing method is applied to a client terminal and comprises the following steps:

sending the task configuration information to a server so that the server creates a target witness task and sends task prompt information to a second type of user corresponding to a target trustee; the task prompt information is used for reminding task response; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

2. The method according to claim 1, wherein before the step of displaying the business processing result information of the target witness task if the reply prompt message corresponding to the target witness task is received and the witness result query operation of the first type of user on the target witness task is monitored, further comprises:

3. The method of claim 1, wherein the target witness task further comprises answer status information; after sending task prompt information to a second class of users corresponding to a target trusted party and before displaying service processing result information of the target witness task, the method further comprises the following steps:

4. A proxy witness service processing method is applied to a first trusted terminal and comprises the following steps:

receiving task prompt information sent by a server; the task prompt information is sent to a second class of users corresponding to the target trusted party after the server creates the target witness task; the target witness task is created by the server after the entrusting terminal responds to a service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target trustee to process; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

displaying task processing reminding information corresponding to the target witness task based on the task prompting information; the task processing reminding information is used for reminding the second class of users to carry out task response;

5. The method according to claim 4, wherein after the displaying of the task processing reminding information corresponding to the target witness task based on the task prompt information and before the sending of the result confirmation instruction corresponding to the pending processing result information to the server, further comprising:

if the task rejection operation of the target witness task input by the second type of user is received, sending a second response instruction corresponding to the task rejection operation to the server based on the rejection information of the second type of user to the target witness task, so that the server stores the rejection information in association with the target witness task, and sends rejection entrusting prompt information corresponding to the target witness task to the first type of user of the target entrusting party; the second response instruction includes the rejection event information.

6. The method according to claim 4, wherein after the displaying of the task processing reminding information corresponding to the target witness task based on the task prompt information and before the sending of the result confirmation instruction corresponding to the pending processing result information to the server, further comprising:

7. A proxy witness service processing method is applied to a second trusted terminal and comprises the following steps:

receiving witness implementation reminding information sent by a server;

in response to receiving the witness implementation user witness uploading operation for the corresponding target witness item information, sending witness result information for the corresponding target witness item information to a server; and the witness result information is used for the server to generate pending processing result information corresponding to the target witness task.

8. A proxy witness service processing method is applied to a server and comprises the following steps:

creating a target witness task according to the task configuration information; the target witness task comprises the target witness item information, the target entrusting party identification and a target witness task number;

9. A proxy witness service processing method is characterized by comprising the following steps:

responding to a received service initiating instruction input by a first class user of a target consignor, and acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target consignor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing;

generating corresponding prompt information to be reviewed based on the information of the processing result to be reviewed; the pending prompt information is used for prompting the second type of user to carry out auditing operation on the pending processing result information corresponding to the target witness task;

10. An agent witness service processing device, applied to a client terminal, includes:

the configuration information acquisition unit is used for responding to a service initiating instruction input by a first class user of a target consignor and acquiring task configuration information corresponding to the service initiating instruction; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing;

11. An agent witness service processing device, applied to a first trusted terminal, comprising:

the first information receiving unit is used for receiving task prompt information sent by the server; the task prompt information is sent to a second class of users corresponding to the target trusted party after the server creates the target witness task; the target witness task is created by the server after the entrusting terminal responds to a service initiating instruction input by a first class of users of a target entrusting party, acquires task configuration information corresponding to the service initiating instruction and sends the task configuration information to the server; the task configuration information comprises target witness item information, a target entrustor identifier and a target trustee identifier; the target witness item information represents the to-be-processed items which need to be entrusted to the target entrusted party for processing; the target witness task comprises the target witness item information, the target entrustor identification, the target trustee identification and a target witness task number;

12. An agent witness service processing device, which is applied to a second trusted terminal, comprises:

the witness result uploading unit is used for responding to the received witness uploading operation of the witness implementation user for the corresponding target witness item information and sending the witness result information for the corresponding target witness item information to the server; and the witness result information is used for the server to generate the to-be-audited processing result information corresponding to the target witness task.

13. A proxy witness service processing device is applied to a server and comprises:

the auditing prompt transmitting unit is used for responding to the received to-be-audited processing result information uploaded by a third type of user corresponding to the target trustee and sending to-be-audited prompt information to the second type of user; the pending prompt information is used for prompting the second type of users to carry out auditing operation on the pending processing result information corresponding to the target witness task;

14. A computer-readable storage medium having a computer program stored therein, the computer program characterized by: the computer program, when executed by a processor, implements the method of any one of claims 1 to 3 or the method of any one of claims 4 to 6 or the method of claim 7 or the method of claim 8 or the method of claim 9.

15. An electronic device comprising a memory and a processor, the memory having stored thereon a computer program operable on the processor, the computer program, when executed by the processor, implementing the method of any of claims 1-3 or the method of any of claims 4-6 or the method of claim 7 or the method of claim 8 or the method of claim 9.

16. A computer program product comprising computer instructions, the computer instructions being stored in a computer readable storage medium; when a processor of a computer device reads the computer instructions from the computer-readable storage medium, the processor executes the computer instructions, causing the computer device to perform the method of any of claims 1-3 or the method of any of claims 4-6 or the method of claim 7 or the method of claim 8 or the method of claim 9.