CN115600987A - Office service management system, electronic equipment and computer readable storage medium - Google Patents

Office service management system, electronic equipment and computer readable storage medium Download PDF

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CN115600987A
CN115600987A CN202211349213.6A CN202211349213A CN115600987A CN 115600987 A CN115600987 A CN 115600987A CN 202211349213 A CN202211349213 A CN 202211349213A CN 115600987 A CN115600987 A CN 115600987A
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management module
task
equipment
user
task list
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周颖
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Agricultural Bank of China
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Agricultural Bank of China
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1091—Recording time for administrative or management purposes

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Abstract

The application discloses an office service management system, electronic equipment and a computer readable storage medium. The system comprises a login module, a problem management module, a task management module and a task management module, wherein the login module is used for determining the identity of a user who successfully logs in, the problem management module is used for responding to a problem initiating request sent by equipment of an internal user to generate a problem task list and sending the problem task list to the task management module, the task management module is used for sending the problem task list to the equipment of an order dispatcher, and the task management module is also used for responding to an order dispatching instruction of the equipment of the order dispatcher and sending the problem task list to the equipment of an operator. Through the system, the problem task list can be generated in the system by the users in the organization, the dispatcher dispatches the problem task list to the corresponding users outside the organization according to the content of the problem task list, the users outside the organization look over the problem task list through the system and solve the related problem requirements, the multi-level transmission is not carried out any more, and the related problem requirements are solved more quickly.

Description

Office service management system, electronic equipment and computer readable storage medium
Technical Field
The present application relates to the field of intelligent office, and more particularly, to an office service management system, an electronic device, and a computer-readable storage medium.
Background
Many organizations adopt a layer-by-layer hierarchical structure at present, but the hierarchical structure is a single-line structure, and the transmission and treatment of related problem demands are carried out in a layer-by-layer transmission mode.
When the internal users of the organization have the related problem requirements, the requirements can be sent to the external users of the organization for solving the problems only by at least one internal user of the organization with authority, the number of the hierarchies of the organization is at least two, the related problem requirements can be sent to the external users of the organization for solving the problems only by multi-hierarchy transmission, and the related problem requirements of the internal users of the organization cannot be responded timely.
Disclosure of Invention
In view of the above, the present application provides an office service management system, an electronic device and a computer-readable storage medium, which are used to solve the problem that the related problem needs cannot be responded to in time.
An office service management system, the system comprising a login module, a problem management module, and a task management module:
the login module is used for determining the identity of a user who successfully logs in, and the identity of the user comprises: an organization internal user and an organization external user, the organization external user comprising: a dispatcher and an operator;
the problem management module is used for responding to a problem initiating request sent by equipment of a user in the organization, generating a problem task list and sending the problem task list to the task management module;
the task management module is used for sending the problem task list to the equipment of the order dispatcher;
the task management module is further used for responding to a dispatching instruction of the equipment of the dispatcher and sending the problem task list to the equipment of the operator.
Optionally, the login module is configured to determine an identity of a user who has successfully logged in, and includes:
the login module verifies a login request sent by the user equipment, if the verification is passed, the user is allowed to login the office service management system, and the identity of the user is determined according to identity information carried in the login request.
Optionally, the problem management module is configured to generate a problem task sheet and send the problem task sheet to the task management module in response to a problem initiation request sent by the device of the user inside the organization, and includes:
the problem management module acquires problem information carried in a problem initiating request sent by equipment of a user inside the organization;
and the problem management module fills the problem information into a task list to generate a problem task list and sends the problem task list to the task management module.
Optionally, the task management module is further configured to send the question task list to the device of the operator in response to an order sending instruction of the device of the order sender, and includes:
the task management module acquires the identifier of the equipment of the operator, which is carried in the order sending command of the equipment of the order sender;
and sending the problem task list to the equipment of the operator corresponding to the identification through the identification.
Optionally, the organizing internal user includes: a general user and an administrator, and,
the problem initiating request is sent by the equipment of the ordinary user, and the task management module is further used for responding to a dispatching instruction of the equipment of the dispatcher and sending the problem task list to the equipment of the administrator.
Optionally, the user inside the organization includes: the system comprises a common user, an administrator and a statistic management module;
the statistical management module is used for responding to a query request sent by the administrator's equipment and sending the question task list meeting the query request and the processing result of the question task list to the administrator's equipment;
and the statistics management module is also used for responding to an export request sent by the administrator, integrating the problem task list meeting the export requirement and the processing result of the problem task list into a file, and sending the file to the equipment of the administrator.
Optionally, the system further includes an attendance management module;
the attendance management module is used for responding to a card punching request sent by the user equipment and updating the card punching record of the user.
Optionally, the organizing internal user includes: the system also comprises a weekly report management module;
the weekly report management module acquires the card punching record from the attendance management module;
generating a weekly report according to the card punching record;
and responding to a weekly report inquiry request sent by the equipment of the administrator, and sending the weekly report to the equipment of the administrator.
An electronic device comprising a memory and a processor;
the memory is used for storing programs;
and the processor is used for executing the program and realizing the functions of all modules of the office service management system.
A computer-readable storage medium on which a computer program is stored, which, when executed by a processor, implements the respective module functions of the above-described office service management system.
The application provides an office service management system, an electronic device and a computer readable storage medium, wherein the system comprises a login module, a problem management module and a task management module. Through the system, the problem task list can be generated in the system by an organization internal user, the problem task list is dispatched to the corresponding organization external user by a dispatcher according to the content of the problem task list, the organization external user can check the problem task list through the system and solve the related problem requirement, the multi-level transmission is not carried out any more, and the related problem requirement is solved more quickly.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a system architecture diagram of an office service management system according to the present embodiment;
fig. 2 is a system architecture diagram of another office service management system provided in this embodiment;
fig. 3 is a system architecture diagram of another office service management system provided in the present embodiment;
fig. 4 is a system architecture diagram of another office service management system provided in the present embodiment;
fig. 5 is a block diagram of a hardware structure of an electronic device provided in this embodiment.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
As shown in fig. 1, an office service management system includes a login module 1, a problem management module 2, and a task management module 3:
the login module 1 is configured to determine the identity of a user who has successfully logged in, where the identity of the user includes: organizing internal users and organizing external users, the organizing external users comprising: a dispatcher and an operator;
the problem management module 2 is used for responding to a problem initiating request sent by equipment of an internal user of the organization, generating a problem task list and sending the problem task list to the task management module 3;
the task management module 3 is used for sending the problem task list to the equipment of the order dispatcher;
the task management module 3 is also used for responding to the order dispatching instruction of the equipment of the order dispatcher, and sending the problem task list to the equipment of the operator.
The login module 1 is configured to send information of a login interface to a display interface of a device of a user, where the information of the login interface includes information such as an account number and a password. After the user logs in for the first time, the user can choose whether to remember the account and the password of the user, if so, the office service management system can be directly and automatically filled in and log in when logging in for the next time, and the user can automatically fill in the account and the password for logging in without choosing to fill in automatically when logging in for the next time. After a user logs in an office service management system, the user enters a system home page, different left side system general menus are displayed according to the unused identity of the user, and the left side task general menu for organizing external personnel comprises five sub-modules, namely a newly-built common task, a newly-built special task, a draft box, a task to be processed and a task query. The common task can be a network type, an application type or a desktop type, the special task is an unconventional operation and maintenance type or a leader special requirement, a part of special tasks needing to be solved for a long time need to be described and time-consuming recorded separately, and then subsequent operation is carried out. Different users adopt different login modes, if the identity of the user is an internal user of an organization, the office service management system can execute single login, and if the user is an external user of the organization, the office service management system can execute common login. Single sign-on refers to that in a plurality of application systems, a user only needs to log on once to access all mutually trusted application systems. The problem management module 2 can realize the functions of generating and sending a problem task list, and the like, responds to a problem initiating request of an organization personnel to generate the problem task list and sends the problem task list to the task management module 3. The task management module 3 is a module for managing the problem task list and is used for dispatching the problem task list. After receiving the problem task list sent by the problem management module 2, the task management module 3 sends the problem task list to a draft box of an order distributor, wherein the order distributor is a person specially used for problem task list dispatching, can be a person outside an organization, can be a person inside the organization, and the number of the order distributor is at least one. After the order distributor successfully logs in the office service management system, the order distributor can click on the draft box of the left main menu bar to check the problem task list, when the order distributor needs to distribute the order, the order distributor clicks on the order, equipment of the order distributor sends an order distributing instruction to the task management module 3, and the task management module 3 responds to the order distributing instruction to send the problem task list to the draft box of the operator. The operators are the personnel specially solving the problem task list, and can be the personnel outside the organization or the personnel inside the organization, and the number of the operators is at least one. After the operator successfully logs in the office service management system, the operator can click the task list of the problem to be solved in the tasks to be handled in the left general menu bar.
The embodiment provides an office service management system, which comprises a login module 1, a problem management module 2 and a task management module 3. Through the system, the problem task list can be generated in the system by the users in the organization, the dispatcher dispatches the problem task list to the corresponding users outside the organization according to the content of the problem task list, the users outside the organization can check the problem task list through the system and solve the related problem requirements, the multi-level transmission is not carried out any more, and the related problem requirements are solved more quickly.
In another office service management system provided in this embodiment, the login module 1 is configured to determine the identity of a user who has successfully logged in, and may include:
the login module 1 verifies a login request sent by the user equipment, if the verification is passed, the user is allowed to log in the office service management system, and the identity of the user is determined according to identity information carried in the login request.
After the verification is passed, the login module 1 judges the identity of the user according to identity information carried in the login request sent by the user equipment, and determines a sub-module of a task general menu displayed on the left side of a system home page through the determined identity of the user.
In another office service management system provided in this embodiment, the question management module 2 is configured to generate a question task sheet and send the question task sheet to the task management module 3 in response to a question initiation request sent by a device of an internal user of an organization, and may include:
the problem management module 2 acquires problem information carried in a problem initiating request sent by equipment of a user inside an organization;
the problem management module 2 fills the problem information into the task list and generates a problem task list and sends the problem task list to the task management module 3.
The question information includes information such as a user name, a department name, a user role, a room number, and the like. After successfully logging in an office service management system, an organization internal user clicks a 'question-new question' displayed on a left main menu, a question management module 2 displays a new question page, the organization internal user fills prompt information according to a blank column displayed on the new question page, corresponding information is sequentially filled in, a question initiating task sheet is clicked, equipment of the organization internal user can send a question initiating request to the question management module 2, the question management module 2 can respond to the question initiating request, a question task sheet is generated according to pseudo question information filled by the organization internal personnel, and the question task sheet is sent to a task management module 3.
In another office service management system provided in this embodiment, the task management module 3 is further configured to send the problem task list to the device of the operator in response to the order dispatching instruction of the device of the order dispatcher, and may include:
the task management module 3 acquires the identifier of the operator's equipment carried in the order sending command of the order sender's equipment;
and sending the problem task list to the equipment of the operator corresponding to the identification through the identification.
The order dispatching members are specially used for dispatching the problem task order, can be external personnel of the organization, can be internal personnel of the organization, and the number of the order dispatching members is at least one. The operators are personnel specially used for solving the problem task list, and can be personnel outside the organization or personnel inside the organization, and the number of the operators is at least one. If the order dispatching person needs to dispatch the order, the order dispatching person clicks the order, the equipment of the order dispatching person sends an order dispatching instruction to the task management module 3, the order dispatching instruction carries the equipment identification of the operator, the task management module 3 finds the corresponding equipment of the operator according to the identification, and sends the problem task order to a draft box of the equipment of the operator.
Further, after the operator processes the problem task sheet, the operator clicks the completion confirmation, the device of the operator sends a completion confirmation request to the task management module 3, the task management module 3 responds to the completion confirmation request, updates the state of the problem task sheet to be solved, and sends the problem task sheet with the processing result to the device of the internal organization user, so that the internal organization user can directly view the problem task sheet.
Furthermore, after the order dispatcher successfully logs in the office service management system, the order dispatcher can click a draft box of a left main menu bar to check the problem task order, judge that the problem task order can be directly solved by telephone, directly contact the internal organization personnel initiating the problem task order by telephone to confirm the event condition of the problem task order, and directly solve the problem task order by telephone. After the order dispatcher processes the problem task order, the order dispatcher clicks the completion confirmation, the equipment of the order dispatcher sends a completion confirmation request to the task management module 3, and the task management module 3 responds to the completion confirmation request and updates the state of the problem task order to be solved.
In another office service management system provided in this embodiment, organizing the internal users includes: a general user and an administrator, and,
the task management module 3 is further configured to send a problem task sheet to the administrator's device in response to a dispatching instruction of the dispatcher's device, where the problem initiation request is sent by the device of the general user.
In the embodiment, the initiator of the problem task list is a common user in the staff in the organization. And after the administrator successfully logs in the office service management system, the left task general menu displays five sub-modules of newly-built common tasks, newly-built special tasks, draft boxes, tasks to be processed and task query. When the order dispatcher checks the problem task order, the problem task order is judged to be only solved by the administrator, the order dispatching is clicked, the equipment of the order dispatcher sends an order dispatching instruction to the task management module 3, and the task management module 3 responds to the order dispatching instruction and sends the problem task order to the equipment of the administrator according to the administrator identification carried in the order dispatching instruction.
As shown in fig. 2, in another office service management system provided according to the present embodiment, organizing internal users includes: ordinary users and administrators, the system shown in fig. 1 may further include a statistics management module 4;
the statistic management module 4 is used for responding to a query request sent by the administrator's equipment and sending a problem task list meeting the query request and a processing result of the problem task list to the administrator's equipment;
the statistics management module 4 is further configured to, in response to an export request sent by an administrator, integrate the problem task sheet meeting the export request and the processing result of the problem task sheet into one file, and send the file to the administrator's device.
The statistical management module 4 is a module for operating the task list. The statistics management module 4 has a query function, so that an administrator can conveniently query the processing conditions or processing results of the problem task list of a certain type or a certain operator on line, and also has a export function, so that the problem task list and the processing results of the problem task list which are in line with export are integrated into a file according to the export request sent by the administrator, and the file is sent to the administrator's equipment. The statistical management module 4 also has a function of screening problem task lists, the screening conditions comprise a dispatcher, an operator, an event category, a task state, task time and the like, the manager can conveniently make statistical evaluation records aiming at the problem task list of a certain type or a certain operator in a certain time range, and can conveniently know the whole current situation of department operation and maintenance problems, summarize general problems and sort processing experiences.
As shown in fig. 3, in another office service management system provided in this embodiment, the system may further include an attendance management module 5;
the attendance management module 5 is used for responding to a card punching request sent by the user equipment and updating the card punching record of the user.
Wherein, attendance management module 5 is used for realizing the attendance function of system. For the external organization personnel, the attendance management module 5 can respond to the real-time entry request of the administrator and perform real-time entry on the account number of the external organization personnel, so that the external organization personnel can punch the card every day in the system conveniently, and the attendance management module 5 can also store the card punching record. If the outside personnel of the organization have exceptional conditions such as overtime, leave asking and the like, an application description condition can be provided, and the attendance management module 5 sends the application to the equipment of the administrator, so that the administrator can conveniently check the attendance.
As shown in fig. 4, in another office service management system provided according to the present embodiment, organizing internal users includes: the system shown in fig. 3 can also comprise a weekly report management module 6;
the weekly report management module 6 acquires a card punching record from the attendance management module 5;
generating a weekly report according to the card punching record;
and responding to a weekly report inquiry request sent by the equipment of the administrator, and sending the weekly report to the equipment of the administrator.
The weekly report management module 6 is used for making the card punching record data stored in attendance management into a weekly report, so that the administrator can conveniently inquire the card punching records of the personnel outside the organization.
An embodiment of the present application further provides an electronic device, fig. 5 shows a block diagram of a hardware structure of the electronic device, and referring to fig. 5, the hardware structure of the electronic device may include: a memory 1 and a processor 2;
a memory 1 for storing a program;
and the processor 2 is used for executing programs and realizing the functions of each module of any office service management system.
The embodiment of the present application further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the computer program implements the functions of the modules of any one of the office service management systems.
The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims (10)

1. An office service management system, characterized in that, the system comprises a login module, a problem management module and a task management module:
the login module is used for determining the identity of a user who successfully logs in, and the identity of the user comprises: an organization internal user and an organization external user, the organization external user comprising: a dispatcher and an operator;
the problem management module is used for responding to a problem initiating request sent by equipment of a user in the organization, generating a problem task list and sending the problem task list to the task management module;
the task management module is used for sending the problem task list to the equipment of the order dispatcher;
the task management module is further used for responding to a dispatching instruction of the equipment of the dispatcher and sending the problem task list to the equipment of the operator.
2. The system of claim 1, wherein the login module is configured to determine the identity of the user who successfully logged in, and comprises:
the login module verifies a login request sent by the user equipment, if the verification is passed, the user is allowed to login the office service management system, and the identity of the user is determined according to identity information carried in the login request.
3. The system of claim 1, wherein the question management module is configured to generate a question task sheet and send the question task sheet to the task management module in response to a question initiation request sent by a device of a user inside the organization, and comprises:
the problem management module acquires problem information carried in a problem initiating request sent by equipment of a user in the organization;
and the problem management module fills the problem information into a task list to generate a problem task list and sends the problem task list to the task management module.
4. The system of claim 1, wherein the task management module is further configured to send the issue task sheet to the operator's device in response to a order instruction by the order dispatcher's device, comprising:
the task management module acquires the identifier of the equipment of the operator, which is carried in the order sending command of the equipment of the order sender;
and sending the problem task list to the equipment of the operator corresponding to the identification through the identification.
5. The system of claim 1, wherein organizing the internal users comprises: a general user and an administrator, and,
the problem initiating request is sent by the equipment of the ordinary user, and the task management module is further used for responding to a dispatching instruction of the equipment of the dispatcher and sending the problem task list to the equipment of the administrator.
6. The system of claim 1, wherein organizing the internal users comprises: the system comprises a common user, an administrator and a statistic management module;
the statistical management module is used for responding to a query request sent by the administrator's equipment and sending the question task list meeting the query request and the processing result of the question task list to the administrator's equipment;
and the statistics management module is also used for responding to an export request sent by the administrator, integrating the problem task list meeting the export requirement and the processing result of the problem task list into a file, and sending the file to the equipment of the administrator.
7. The system of claim 1, further comprising an attendance management module;
the attendance management module is used for responding to a card punching request sent by the user equipment and updating the card punching record of the user.
8. The system of claim 7, wherein organizing the internal users comprises: the system also comprises a weekly report management module;
the weekly report management module acquires the card punching record from the attendance management module;
generating a weekly report according to the card punching record;
responding to a weekly report query request sent by the administrator's equipment, and sending the weekly report to the administrator's equipment.
9. An electronic device comprising a memory and a processor;
the memory is used for storing programs;
the processor for executing the program to realize the functions of the respective modules of the office service management system according to any one of claims 1 to 8.
10. A computer-readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the respective module functions of the office service management system according to any one of claims 1 to 8.
CN202211349213.6A 2022-10-31 2022-10-31 Office service management system, electronic equipment and computer readable storage medium Pending CN115600987A (en)

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Application Number Priority Date Filing Date Title
CN202211349213.6A CN115600987A (en) 2022-10-31 2022-10-31 Office service management system, electronic equipment and computer readable storage medium

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Application Number Priority Date Filing Date Title
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Publication Number Publication Date
CN115600987A true CN115600987A (en) 2023-01-13

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