CN115545902A

CN115545902A - Standard response processing method, related equipment and computer readable storage medium

Info

Publication number: CN115545902A
Application number: CN202211261977.XA
Authority: CN
Inventors: 华军
Original assignee: Ping An Bank Co Ltd
Current assignee: Ping An Bank Co Ltd
Priority date: 2022-10-14
Filing date: 2022-10-14
Publication date: 2022-12-30

Abstract

The application discloses a standard-reaching response processing method, related equipment and a computer readable storage medium, wherein a first order in the current day and a first state is independently placed in a polling task list, so that a big data platform can quickly poll and feed back the first order in the first polling task list when receiving a first polling instruction of a standard-reaching calling system, the whole amount of order data does not need to be polled once, the efficiency is greatly improved, and the technical problem that the efficiency of service processing is low because the order quantity is too large, the next round of polling can be jumped sometimes even if the order quantity is too large, namely 4-hour polling can reach the target response, and all polling rounds need about 2 hours in the existing method is solved.

Description

Standard response processing method, related equipment and computer readable storage medium

Technical Field

The present application relates to the field of financial technology, and in particular, to a compliance response processing method, a related device, and a computer-readable storage medium.

Background

In the credit card transaction and activation service, sometimes a salesman is required to go to the door to help a client to perform the credit card transaction activation service, and after the service is transacted, the salesman continuously pays attention to the system and refreshes the order state to confirm whether the order flow is operated correctly, so that the income of the salesman is ensured to be correct.

The standard-reaching logic judgment of the order needs to depend on an external system, such as a big data platform, and the standard-reaching judgment is carried out by the external system. The result of the standard-reaching judgment is divided into two types, one is that the order reaches the standard, and the other is that the order reaches the standard, namely the activation service can be completed by the client or other service personnel.

In the existing compliance response processing method, polling calls are usually performed for a full amount of orders, which include orders whose status is to be contacted, reconnected, completed or otherwise met. All polling of a single order round needs about 2 hours, and due to the fact that the order quantity is too large, the next round can be skipped sometimes even, namely 4 hours, the polling can reach the target response, and the technical problem of low efficiency of service processing is caused.

Disclosure of Invention

The application provides a standard-reaching response processing method, related equipment and a computer readable storage medium, which solve the technical problems that in the existing method, the polling call is usually carried out on the whole amount of orders, all polling rounds require about 2 hours, and due to the fact that the order amount is too large, the polling can reach the standard-reaching response only when the next round of polling is possible, namely 4 hours, and the efficiency of service processing is low.

In view of this, a first aspect of the present application provides an achievement response processing method, where the method includes:

placing a first order with the time mark as the current day and the state as a first state in a first polling task list;

receiving a first polling instruction sent by a standard-reaching calling system according to a first interval time within a first preset time period;

and feeding back the first order in the first polling task list to the standard-reaching calling system according to the first polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to an operator system according to the first order.

Optionally, the method further comprises:

placing a second order with the time mark as a non-current day and a third order with the time mark as a current day and a non-first state in a second polling task list;

receiving a second polling instruction sent by the standard-reaching calling system according to a second interval time within the first preset time period;

and feeding back a second order in the second polling task list, wherein the second order is in the first state, to the standard-reaching calling system according to the second polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to an operator system according to the second order in the first state.

Optionally, the method further comprises:

receiving a third polling instruction sent by the standard-reaching calling system in a second preset time period;

and feeding back a fourth order in the first polling task list and the second polling task list, wherein the fourth order is in the first state, to the standard-reaching calling system according to the third polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to an operator system according to the fourth order in the first state.

A second aspect of the present application provides a compliance response processing method, including:

sending a first polling instruction to a big data platform according to a first interval time within a first preset time period;

receiving a first order sent by the big data platform, wherein the first order is a first order with a time identifier of the current day and a first state in a first polling task list of the big data platform;

and feeding back a standard-reaching response to the operator system according to the first order.

Optionally, the method further comprises:

sending a second polling instruction to the big data platform according to a second interval time within the first preset time period;

receiving a second order sent by the big data platform, wherein the second order is a second order with a time identifier of a non-current day and a state of the first state in a second polling task list of the big data platform;

and feeding back a standard-reaching response to the attendant system according to the second order.

Optionally, the method further comprises:

sending a third polling instruction to the big data platform within a second preset time period;

receiving a fourth order sent by the big data platform, wherein the fourth order is a fourth order in the first state in a first polling task list and a second polling task list of the big data platform;

and feeding back a standard-reaching response to an operator system according to the fourth order.

A third aspect of the present application provides a big data platform, the platform comprising:

the first classification unit is used for placing a first order with the time mark as the current day and the state as the first state in a first polling task list;

the first receiving unit is used for receiving a first polling instruction sent by the standard-reaching calling system according to a first interval time within a first preset time period;

and the first feedback unit is used for feeding back the first order in the first polling task list to the standard-reaching calling system according to the first polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to an operator system according to the first order.

The fourth aspect of the present application provides a system for calling to reach standard, the system comprising:

the system comprises a first sending unit, a second sending unit and a data processing unit, wherein the first sending unit is used for sending a first polling instruction to a big data platform according to a first interval time in a first preset time period;

the second receiving unit is used for receiving a first order sent by the big data platform, wherein the first order is a first order with a time identifier of the current day and a first state in a first polling task list of the big data platform;

and the second feedback unit is used for feeding back a standard-reaching response to the operator system according to the first order.

A fifth aspect of the present application provides a compliance response processing apparatus, the apparatus comprising a processor and a memory:

the memory is used for storing program codes and transmitting the program codes to the processor;

the processor is configured to perform the steps of the compliance response processing method according to the first and second aspects, according to instructions in the program code.

A sixth aspect of the present application provides a computer-readable storage medium for storing program code for performing the method of the first aspect.

According to the technical scheme, the embodiment of the application has the following advantages:

the first order in the current day and the first state is independently placed in a polling task list, so that when a large data platform receives a first polling instruction of a standard-reaching calling system, the first order in the first polling task list can be quickly polled and fed back, the whole amount of order data does not need to be polled once, the efficiency is greatly improved, and the technical problem that the polling of all single-order rounds needs about 2 hours because the order quantity is too large, the next round can be jumped sometimes, namely, the standard-reaching response can be realized within 4 hours, and the polling processing efficiency is low in the conventional method is solved.

Drawings

FIG. 1 is a diagram of an information handling system architecture in an embodiment of the present application;

FIG. 2 is a flow chart of a first method of compliance response handling in an embodiment of the present application;

FIG. 3 is a flow chart of a second method of compliance response handling in an embodiment of the present application;

FIG. 4 is a flow chart of a third method of compliance response handling in an embodiment of the present application;

FIG. 5 is a flow chart of a fourth method of compliance response handling in an embodiment of the present application;

FIG. 6 is a flow chart of a fifth method of compliance response handling in an embodiment of the present application;

FIG. 7 is a flowchart illustrating a sixth method of compliance response processing in an embodiment of the present application;

fig. 8 is a schematic structural diagram of a compliance response processing device in an embodiment of the present application.

Detailed Description

In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

Referring to fig. 1, fig. 1 is an architecture diagram of an information processing system according to an embodiment of the present disclosure, as shown in fig. 1, fig. 1 includes a big data platform 01, a standard-reaching calling system 02, and an attendant system 03;

the standard-reaching calling system 02 and the big data platform 01 are directly requested through http, and the standard-reaching calling system 02 and the salesman system 03 are in communication connection in the same way.

In this embodiment, the big data platform 01 specifically includes:

the first classification unit 011 is used for placing a first order with the time mark being the current day and the state being a first state in a first polling task list;

a first receiving unit 012, configured to receive, within a first preset time period, a first polling instruction sent by the standard-reaching call system according to a first interval time;

the first feedback unit 013 is configured to feed back the first order in the first polling task list to the standard reaching calling system according to the first polling instruction, so that the standard reaching calling system feeds back a standard reaching response to the attendant system according to the first order.

The standard-reaching calling system 02 specifically comprises:

a first sending unit 021, configured to send a first polling instruction to the big data platform according to a first interval time within a first preset time period;

a second receiving unit 022, configured to receive a first order sent by the big data platform, where the first order is a first order in a first polling task list of the big data platform and has a time identifier of the current day and a first state;

and a second feedback unit 023 configured to feed back a compliance response to the attendant system according to the first order.

The application designs a standard-reaching response processing method, related equipment and a computer readable storage medium, and solves the technical problems that in the existing method, polling and calling are generally carried out on a full amount of orders, all polling in a single order round needs about 2 hours, and polling can reach a standard-reaching response only when the next round is possible, namely 4 hours, due to the fact that the order amount is too large, and the efficiency of service processing is low.

For easy understanding, please refer to fig. 2, fig. 2 is a flowchart illustrating a first method of a compliance response processing method according to an embodiment of the present application, and as shown in fig. 2, the method specifically includes:

201. placing a first order with the time mark as the current day and the state as the first state in a first polling task list;

it should be noted that the first order in the current day and in the state of being completed is separately placed in a first polling task list for subsequent processing, which greatly improves the processing efficiency and prevents all orders from entering the polling task list.

202. Receiving a first polling instruction sent by a standard-reaching calling system according to a first interval time within a first preset time period;

it should be noted that the first polling command sent by the compliance call system is received every first preset time period, for example, once every 8 o 'clock to 22 o' clock, for example, every 10 seconds.

203. And feeding back the first order in the first polling task list to the standard-reaching calling system according to the first polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to the operator system according to the first order.

It should be noted that, according to the first polling instruction, the first order in the first polling task list, which is in a completed state and is on the same day, may be timely fed back to the corresponding attendant system through the standard-reaching call system, so that the attendant can more quickly obtain the message of the standard-reaching response.

It will be appreciated that this is a quick response to compliance with each order completed by the attendant himself that day, avoiding that the status of orders placed in the normal process can be quickly updated in the attendant system.

Referring to fig. 3, fig. 3 is a flowchart illustrating a second method of a compliance response processing method according to an embodiment of the present application, as shown in fig. 3, specifically:

301. placing a second order with the time mark as a non-current day and a third order with the time mark as a current day and a non-first state in a second polling task list;

it should be noted that, historical orders on a non-current day and third orders whose status is not completed even on the current day, and which may be other statuses such as pending, contacted, other access reaching standards, etc. are collectively placed in the second polling task list, so as to avoid that orders which are not urgent or temporarily not normally reaching standards on the current day are not quickly polled to the status, and to distinguish the completed orders on the current day.

302. Receiving a second polling instruction sent by the standard-reaching calling system according to a second interval time within a first preset time period;

it should be noted that the second polling command sent by the compliance call system is received every second interval time, for example, once an hour, within a first preset time period of each day, for example, 8 o 'clock to 22 o' clock.

303. And feeding back a second order in the first state in the second polling task list to the standard-reaching calling system according to the second polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to the operator system according to the second order in the first state.

It should be noted that, according to the first polling instruction, the second order whose status is completed but not necessarily the current day in the second polling task list can be timely fed back to the corresponding salesman system through the standard-reaching calling system, thereby avoiding omission.

Referring to fig. 4, fig. 4 is a flowchart illustrating a third method of a compliance response processing method according to an embodiment of the present application, as shown in fig. 4, specifically:

401. receiving a third polling instruction sent by the standard-reaching calling system in a second preset time period;

it should be noted that the third polling command sent by the compliance call system is received during a second preset time period of each day, for example, 22 o 'clock to 24 o' clock.

402. And feeding back a fourth order in the first polling task list and the second polling task list, which is in the first state, to the standard-reaching calling system according to the third polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to the attendant system according to the fourth order in the first state.

It should be noted that the third polling command is directed at the full amount of orders, and in order to avoid the omission, the orders that do not feed back the standard-reaching response are fed back to the standard-reaching calling system once within a second preset time period of each day based on the third polling command.

The three embodiments of the standard reaching response processing method correspond to the flow executed by the big data platform in sequence, and the three embodiments of the standard reaching response processing method correspond to the flow executed by the standard reaching calling system in sequence.

Referring to fig. 5, fig. 5 is a flowchart illustrating a fourth method of a compliance response processing method according to an embodiment of the present application, as shown in fig. 5, specifically:

501. sending a first polling instruction to a big data platform according to a first interval time within a first preset time period;

502. receiving a first order sent by a big data platform, wherein the first order is a first order with a time identifier of the current day and a first state in a first polling task list of the big data platform;

503. and feeding back a standard-reaching response to the attendant system according to the first order.

Referring to fig. 6, fig. 6 is a flowchart illustrating a fifth method of a compliance response processing method according to an embodiment of the present application, as shown in fig. 6, specifically:

601. sending a second polling instruction to the big data platform according to a second interval time within a first preset time period;

602. receiving a second order sent by the big data platform, wherein the second order is a second order with a time identifier of a non-current day and a first state in a second polling task list of the big data platform;

603. and feeding back a standard-reaching response to the attendant system according to the second order.

Referring to fig. 7, fig. 7 is a flowchart illustrating a sixth method of a compliance response processing method according to an embodiment of the present application, as shown in fig. 7, specifically:

701. sending a third polling instruction to the big data platform within a second preset time period;

702. receiving a fourth order sent by the big data platform, wherein the fourth order is a first polling task list of the big data platform and a fourth order in the second polling task list and in the first state;

703. and feeding back a standard-reaching response to the attendant system according to the fourth order.

As shown in fig. 8, for convenience of description, only the parts related to the embodiments of the present application are shown, and details of the specific technology are not disclosed, please refer to the method part of the embodiments of the present application. The terminal may be any terminal device including a mobile phone, a tablet computer, a Personal Digital Assistant (PDA, abbreviated as "Personal Digital Assistant"), a Sales terminal (POS, abbreviated as "Point of Sales"), a vehicle-mounted computer, etc., and the terminal is taken as a mobile phone as an example:

fig. 8 is a block diagram illustrating a partial structure of a mobile phone related to a terminal provided in an embodiment of the present application. Referring to fig. 8, the handset includes: radio Frequency (RF) circuit 1010, memory 1020, input unit 1030, display unit 1040, sensor 1050, audio circuit 1060, wireless fidelity (WiFi) module 1070, processor 1080, and power source 1090. Those skilled in the art will appreciate that the handset configuration shown in fig. 8 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.

The following describes each component of the mobile phone in detail with reference to fig. 8:

RF circuit 1010 may be used for receiving and transmitting signals during information transmission and reception or during a call, and in particular, for processing downlink information of a base station after receiving the downlink information to processor 1080; in addition, the data for designing uplink is transmitted to the base station. In general, RF circuit 1010 includes, but is not limited to, an antenna, at least one Amplifier, a transceiver, a coupler, a Low Noise Amplifier (Low Noise Amplifier; LNA), a duplexer, and the like. In addition, the RF circuitry 1010 may also communicate with networks and other devices via wireless communications. The wireless communication may use any communication standard or protocol, including but not limited to Global System for Mobile communications (GSM), general Packet Radio Service (GPRS), code Division Multiple Access (CDMA), wideband Code Division Multiple Access (WCDMA), long Term Evolution (LTE), e-mail, short message Service (Short SMS), and so on.

The memory 1020 may be used to store software programs and modules, and the processor 1080 executes various functional applications and data processing of the mobile phone by operating the software programs and modules stored in the memory 1020. The memory 1020 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the cellular phone, and the like. Further, the memory 1020 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.

The input unit 1030 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the cellular phone. Specifically, the input unit 1030 may include a touch panel 1031 and other input devices 1032. The touch panel 1031, also referred to as a touch screen, may collect touch operations by a user (e.g., operations by a user on or near the touch panel 1031 using any suitable object or accessory such as a finger, a stylus, etc.) and drive corresponding connection devices according to a preset program. Alternatively, the touch panel 1031 may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 1080, and can receive and execute commands sent by the processor 1080. In addition, the touch panel 1031 may be implemented by various types such as resistive, capacitive, infrared, and surface acoustic wave. The input unit 1030 may include other input devices 1032 in addition to the touch panel 1031. In particular, other input devices 1032 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a track ball, a mouse, a joystick, or the like.

The display unit 1040 may be used to display information input by a user or information provided to the user and various menus of the cellular phone. The Display unit 1040 may include a Display panel 1041, and optionally, the Display panel 1041 may be configured by using a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. Further, the touch panel 1031 can cover the display panel 1041, and when the touch panel 1031 detects a touch operation on or near the touch panel 1031, the touch operation is transmitted to the processor 1080 to determine the type of the touch event, and then the processor 1080 provides a corresponding visual output on the display panel 1041 according to the type of the touch event. Although in fig. 8, the touch panel 1031 and the display panel 1041 are two separate components to implement the input and output functions of the mobile phone, in some embodiments, the touch panel 1031 and the display panel 1041 may be integrated to implement the input and output functions of the mobile phone.

The handset may also include at least one sensor 1050, such as a light sensor, motion sensor, and other sensors. Specifically, the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel 1041 according to the brightness of ambient light, and the proximity sensor may turn off the display panel 1041 and/or the backlight when the mobile phone moves to the ear. As one of the motion sensors, the accelerometer sensor can detect the magnitude of acceleration in each direction (generally, three axes), can detect the magnitude and direction of gravity when stationary, and can be used for applications of recognizing the gesture of the mobile phone (such as horizontal and vertical screen switching, related games, magnetometer gesture calibration), vibration recognition related functions (such as pedometer and tapping), and the like; as for other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which can be configured on the mobile phone, further description is omitted here.

Audio circuitry 1060, speaker 1061, microphone 1062 may provide an audio interface between the user and the handset. The audio circuit 1060 can transmit the electrical signal converted from the received audio data to the speaker 1061, and the electrical signal is converted into a sound signal by the speaker 1061 and output; on the other hand, the microphone 1062 converts the collected sound signal into an electrical signal, which is received by the audio circuit 1060 and converted into audio data, which is then processed by the audio data output processor 1080 and then sent to, for example, another cellular phone via the RF circuit 1010, or output to the memory 1020 for further processing.

WiFi belongs to short-distance wireless transmission technology, and the mobile phone can help the user to send and receive e-mail, browse web pages, access streaming media, etc. through the WiFi module 1070, which provides wireless broadband internet access for the user. Although fig. 8 shows the WiFi module 1070, it is understood that it does not belong to the essential constitution of the handset, and can be omitted entirely as needed within the scope not changing the essence of the invention.

The processor 1080 is a control center of the mobile phone, connects various parts of the whole mobile phone by using various interfaces and lines, and executes various functions of the mobile phone and processes data by operating or executing software programs and/or modules stored in the memory 1020 and calling data stored in the memory 1020, thereby integrally monitoring the mobile phone. Optionally, processor 1080 may include one or more processing units; preferably, the processor 1080 may integrate an application processor, which handles primarily the operating system, user interfaces, applications, etc., and a modem processor, which handles primarily the wireless communications. It is to be appreciated that the modem processor described above may not be integrated into processor 1080.

The handset also includes a power source 1090 (e.g., a battery) for powering the various components, which may preferably be logically coupled to the processor 1080 via a power management system to manage charging, discharging, and power consumption via the power management system.

Although not shown, the mobile phone may further include a camera, a bluetooth module, etc., which are not described herein.

In the embodiment of the present application, the processor 1080 included in the terminal further has the following functions:

placing a first order with the time mark as the current day and the state as the first state in a first polling task list;

and feeding back the first order in the first polling task list to the standard-reaching calling system according to the first polling instruction, so that the standard-reaching calling system feeds back a standard-reaching response to the operator system according to the first order.

The embodiment of the present application further provides a computer-readable storage medium for storing a program code for implementing any one of the implementation manners of the compliance response processing method in the foregoing embodiments.

In the embodiment of the application, a standard-reaching response processing method, related equipment and a computer-readable storage medium are provided, a first order in a first state on the same day is separately placed in a polling task list, so that a big data platform can quickly poll and feed back the first order in the first polling task list when receiving a first polling instruction of a standard-reaching calling system, and the whole amount of order data does not need to be polled once, thereby greatly improving the efficiency, and solving the technical problem that in the existing method, the polling of the whole amount of orders is usually adopted to poll and call, all polling of a single order round needs about 2 hours, and the efficiency of service processing is low because the order amount is too large, the next round can be jumped sometimes, namely, the standard response can be reached within 4 hours.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

The terms "first," "second," "third," "fourth," and the like in the description of the application and the above-described figures, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged under appropriate circumstances such that the embodiments of the application described herein may be implemented, for example, in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

It should be understood that in the present application, "at least one" means one or more, "a plurality" means two or more. "and/or" for describing an association relationship of associated objects, indicating that there may be three relationships, e.g., "a and/or B" may indicate: only A, only B and both A and B are present, wherein A and B may be singular or plural. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. "at least one of the following" or similar expressions refer to any combination of these items, including any combination of single item(s) or plural items. For example, at least one (one) of a, b, or c, may represent: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", wherein a, b, c may be single or plural.

In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit may be implemented in the form of hardware, or may also be implemented in the form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed to by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.

The above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.

Claims

1. An compliance response processing method, comprising:

2. The compliance response processing method of claim 1, further comprising:

3. The compliance response processing method of claim 1, further comprising:

4. An compliance response processing method, comprising:

and feeding back a standard-reaching response to the attendant system according to the first order.

5. The compliance response processing method of claim 4, further comprising:

and feeding back a standard-reaching response to the operator system according to the second order.

6. The compliance response processing method of claim 4, further comprising:

7. A big data platform, comprising:

8. A call to reach standard system, comprising:

9. A compliance response processing device, the device comprising a processor and a memory:

the processor is configured to execute the compliance response processing method of any one of claims 1-6 according to instructions in the program code.

10. A computer-readable storage medium for storing program code for executing the compliance response processing method of any one of claims 1-6.