CN115544367A - Terminal recharging contact person recommendation method and device - Google Patents

Terminal recharging contact person recommendation method and device Download PDF

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CN115544367A
CN115544367A CN202211278079.5A CN202211278079A CN115544367A CN 115544367 A CN115544367 A CN 115544367A CN 202211278079 A CN202211278079 A CN 202211278079A CN 115544367 A CN115544367 A CN 115544367A
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recharging
contacts
different
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telephone charge
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关娇娇
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Bank of China Ltd
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Bank of China Ltd
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    • G—PHYSICS
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract

The invention discloses a method and a device for recommending a terminal recharging contact person, which relate to the technical field of artificial intelligence, and comprise the following steps: acquiring a terminal telephone charge recharging record of a target client in a preset time period; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts; determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of the relationship between the recharging contact person and the target customer; sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons; and sending the sequencing information of the recharging contacts to a target client terminal. The invention can improve the efficiency, accuracy and safety of the customer for recharging the telephone fee of the recharging contact person and improve the customer experience.

Description

Terminal recharging contact person recommendation method and device
Technical Field
The invention relates to the technical field of artificial intelligence, in particular to a method and a device for recommending a terminal recharging contact person.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, in the application of mobile phone bank or third party telephone fee recharging, the default number of telephone fee recharging is the number of the account binding mobile phone, recharging of other numbers needs to be searched in a plurality of numbers of an address list, and the user experience needs to be improved. However, for users who have a need for recharging other numbers, the recharged other numbers are often fixed.
In order to solve the problems, currently, a mode of setting the numbers of the common recharging contacts is mostly adopted, so that a customer can set a series of numbers which are convenient for the customer to recharge telephone charges for others. However, the existing recharging contact list is usually not updated automatically after the user adds the default contact. However, in the actual using process, the common recharging contact person of the client can be changed along with the lapse of time, so that the frequent updating of the recharging contact person list by the client is also needed, which not only causes inconvenience to the client, but also reduces the efficiency of recharging the telephone fee for the recharging contact person by the client; because the customer needs to manually modify the recharging contact list, the telephone charge is mistakenly recharged easily because of manual modification errors, and property loss of the customer is caused.
Disclosure of Invention
The embodiment of the invention provides a method for recommending a terminal recharging contact person, which is used for improving the efficiency, accuracy and safety of recharging telephone fees of the recharging contact person by a client and improving the experience of the client, and comprises the following steps:
acquiring a terminal telephone charge recharging record of a target client in a preset time period; the terminal telephone fee recharging record comprises recharging time, recharging amount and recharging times for recharging telephone fees for different recharging contacts;
determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer;
sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons;
sending the sequencing information of the recharging contact persons to a target client terminal
The embodiment of the invention also provides a terminal recharging contact person recommendation device, which is used for improving the efficiency, accuracy and safety of recharging telephone fees for recharging contacts of customers and improving the customer experience, and comprises the following steps:
the terminal telephone charge recharging record acquisition module is used for acquiring a terminal telephone charge recharging record of a target client within a preset time period; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts;
the recharging weight parameter determining module is used for determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer;
the recharging contact person sorting module is used for sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the recharging contact person sorting information;
and the information sending module is used for sending the sequencing information of the recharging contacts to the target client terminal.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the terminal recharging contact recommendation method when executing the computer program.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the recommendation method of the terminal recharging contact person is realized.
The embodiment of the invention also provides a computer program product which comprises a computer program, and the computer program is executed by a processor to realize the terminal recharging contact person recommending method.
In the embodiment of the invention, a terminal telephone charge recharging record of a target client in a preset time period is obtained; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts; determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer; sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons; compared with the technical scheme that a customer manually sets and modifies the number of a common recharging contact person in the prior art, the method has the advantages that the recharging weight parameters of different recharging contact persons are determined according to the recharging record of the terminal telephone charge, and then the different recharging contact persons are sequenced to obtain the sequencing information of the recharging contact persons, so that the sequencing information of the recharging contact persons can be automatically generated for the customer, the customer does not need to manually set the number of the common recharging contact person, inconvenience caused by frequent modification of the number of the common recharging contact person is avoided, customer experience is improved, and the efficiency and accuracy of the customer for recharging the telephone charge of the recharging contact person are improved; meanwhile, the problem that the telephone charge is wrongly recharged due to the fact that the recharging contact person list is easily modified due to the fact that the customer needs to manually modify the recharging contact person list, and property loss of the customer is caused is solved, property safety of the customer is protected, and safety of recharging telephone charge of the recharging contact person by the customer is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a schematic flow chart of a method for recommending a terminal charging contact in an embodiment of the present invention;
fig. 2 is a diagram illustrating a structure of a terminal recharging contact recommending apparatus according to an embodiment of the present invention;
FIG. 3 is a diagram of an embodiment of a terminal recharging contact recommendation device according to the present invention;
fig. 4 is a diagram of a specific example of a terminal recharging contact recommendation device in an embodiment of the present invention;
fig. 5 is a schematic diagram of a computer device provided in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
The term "and/or" herein merely describes an associative relationship, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of a, B, and C, and may mean including any one or more elements selected from the group consisting of a, B, and C.
In the description of the present specification, the terms "comprising," "including," "having," "containing," and the like are used in an open-ended fashion, i.e., to mean including but not limited to. Reference to the description of the terms "one embodiment," "a particular embodiment," "some embodiments," "for example," etc., means that a particular feature, structure, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. The sequence of steps involved in the embodiments is for illustrative purposes to illustrate the implementation of the present application, and the sequence of steps is not limited and can be adjusted as needed.
According to the technical scheme, the data acquisition, storage, use, processing and the like meet relevant regulations of national laws and regulations.
At present, in the application of mobile phone bank or third party telephone fee recharging, the default number of telephone fee recharging is the number of the account binding mobile phone, recharging of other numbers needs to be searched in a plurality of numbers of an address list, and the user experience needs to be improved. However, for users who have a need for recharging other numbers, the recharged other numbers are often fixed.
In order to solve the problems, currently, a mode of setting the numbers of the common recharging contacts is mostly adopted, so that a customer can set a series of numbers which are convenient for the customer to recharge telephone charges for others. However, the existing recharging contact list is usually not updated automatically after the user adds the default contact. However, in the actual use process, the common recharging contact persons of the customers can be changed along with the lapse of time, so that the frequent updating of the recharging contact person list by the customers is also needed, which not only causes inconvenience to the customers, but also reduces the efficiency of recharging telephone fees for the recharging contact persons of the customers; because the customer needs to manually modify the recharging contact list, the telephone charge is mistakenly recharged easily because of manual modification errors, and property loss of the customer is caused.
In order to solve the above problem, an embodiment of the present invention provides a method for recommending a terminal recharging contact, where referring to fig. 1, the method may include:
step 101: acquiring a terminal telephone charge recharging record of a target client within a preset time period; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts;
step 102: determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of the relationship between the recharging contact person and the target customer;
step 103: sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons;
step 104: and sending the sequencing information of the recharging contacts to a target client terminal.
In the embodiment of the invention, a terminal telephone charge recharging record of a target client in a preset time period is obtained; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts; determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer; sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons; compared with the technical scheme that a customer manually sets and modifies the number of a frequently-used recharging contact person in the prior art, the method has the advantages that the recharging weight parameters of different recharging contact persons are determined according to the terminal telephone charge recharging record, and then different recharging contact persons are sequenced to obtain the sequencing information of the recharging contact persons, the sequencing information of the recharging contact persons can be automatically generated for the customer, the number of the frequently-used recharging contact person is not required to be manually set by the customer, inconvenience caused to the customer due to the fact that the number of the frequently-used recharging contact person needs to be frequently modified is avoided, customer experience is improved, and the efficiency and the accuracy of recharging the telephone charge of the contact person by the customer are improved; meanwhile, the problem that the telephone charge is mistakenly recharged due to the fact that the customer needs to manually modify the recharging contact person list and is easy to modify errors is solved, property loss of the customer is caused, property safety of the customer is protected, and safety of recharging telephone charge of the recharging contact person by the customer is improved.
When the method is specifically implemented, firstly, a terminal telephone charge recharging record of a target client in a preset time period is obtained; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts.
For example, a recharging record of an object with frequent recharging times of the user in one year can be recorded, and the recharging time of the recharging object is recorded.
In the embodiment, by acquiring the terminal telephone charge recharging record of the target customer within the preset time period, the recharging weight parameters of different recharging contacts can be determined according to the terminal telephone charge recharging record in the subsequent step, so that the degree of relationship between the different recharging contacts and the target customer can be determined.
In one embodiment, further comprising:
sending a request instruction for calling the terminal telephone charge recharging record of the target client to a terminal telephone charge recharging server; the request instruction carries the identity information of the target client; the terminal telephone charge recharging server is used for carrying out identity authentication on the received request instruction; and when the target client is determined to be the client self-body through the identity authentication, sending a terminal telephone charge recharging record of the target client.
In the above embodiment, a request instruction for calling the terminal telephone charge recharging record of the target client can be sent to the terminal telephone charge recharging server of the bank or the third-party recharging platform, so as to obtain the terminal telephone charge recharging record of the target client.
In specific implementation, after a terminal telephone charge recharging record of a target customer in a preset time period is obtained, recharging weight parameters of different recharging contacts are determined according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between the recharging contact person and the target customer.
In the embodiment, different recharging contacts can be sequenced by determining the recharging weight parameters of different recharging contacts to obtain sequencing information of the recharging contacts, the sequencing information of the recharging contacts can be automatically generated for a customer, and the customer does not need to manually set the number of the frequently-used recharging contacts.
In one embodiment, the recharging weight parameters of different recharging contacts are determined according to the recharging records of the terminal telephone fees according to the following formula:
Figure BDA0003897286240000051
wherein, y j A recharge weight parameter value representing a jth recharge contact; c. C i A weight parameter representing a time and frequency relationship; t represents the current time; t is t i Showing the time of charging the telephone charge for the ith time; i represents the ith recharging record in the N recharging records; f. of j The recharging frequency of the telephone charge recharging for the jth recharging contact person is shown; n represents the sum of the recharging times of all recharging contacts for recharging the telephone charge; wherein, the recharging frequency for recharging the telephone charge for the jth recharging contact person is as follows: the ratio of the recharging times of the telephone fee recharging for the jth recharging contact person to the recharging total number.
In the above embodiment, c i The weight parameter representing the relation between time and frequency can be obtained by learning through a network; and i may represent the ith of the most recent N recharge records; t is t i The time of the ith top-up may be indicated.
In specific implementation, after the recharging weight parameters of different recharging contacts are determined according to the terminal telephone charge recharging record, the different recharging contacts are sequenced according to the sequence of the recharging weight parameters from large to small, and the sequencing information of the recharging contacts is obtained.
In the embodiment, different recharging contacts are sequenced according to the sequence from large to small of the recharging weight parameters to obtain the sequencing information of the recharging contacts, the generation of the sequencing information of the recharging contacts for a customer can be automatically realized, the customer does not need to manually set the number of the frequently-used recharging contact, and the inconvenience caused by the need of frequently modifying the number of the frequently-used recharging contact for the customer is avoided.
In one embodiment, further comprising:
normalization processing is carried out on the recharging weight parameters of different recharging contacts to obtain the recharging weight parameters of the different recharging contacts after normalization processing;
sorting different recharging contacts according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contacts, wherein the sorting information comprises the following steps:
and sorting different recharging contacts according to the sequence of the normalized recharging weight parameters from large to small to obtain the recharging contact sorting information.
In one embodiment, normalization processing is carried out on the recharging weight parameters of different recharging contacts according to the following formula, so as to obtain the recharging weight parameters after normalization processing of the different recharging contacts:
Figure BDA0003897286240000061
wherein, P (y) j ) Representing the recharging weight parameter of the j recharging contact after normalization processing; y is j RepresentThe recharging weight parameter value of the jth recharging contact person; p represents the p-th recharging contact; c represents the total number of top-up contacts; y is p Representing the non-normalized probability of the p top-up contact.
In specific implementation, different recharging contacts are sequenced according to the sequence of the recharging weight parameters from large to small, and after the sequencing information of the recharging contacts is obtained, the sequencing information of the recharging contacts is sent to a target client terminal.
In the embodiment, the sequencing information of the recharging contacts is sent to the target client terminal, so that the target client can directly obtain the recharging contacts ranked at the top in the sequencing information of the recharging contacts, the selection of the client can be facilitated, and the efficiency and the accuracy of recharging telephone fees for the recharging contacts of the client are improved.
In one embodiment, further comprising:
and responding to the telephone fee recharging operation of the client, and displaying the recharging contact person sequencing information for the client.
In the embodiment, the charging contact person sequencing information can be displayed for the client in response to the telephone fee charging operation in the customer and bank APP or the third party telephone fee charging APP.
In one embodiment, further comprising:
determining the occurrence times of different recharging amounts of different recharging contacts according to the terminal telephone charge recharging record of the target client;
sending the sequencing information of the recharging contacts to a target client terminal, comprising the following steps:
and sending the recharging amount with the maximum occurrence frequency of different recharging contacts and the sequencing information of the recharging contacts to the target client terminal.
In the embodiment, the occurrence times of different recharging amounts of different recharging contacts are determined, and the recharging amount with the largest occurrence times of different recharging contacts and the sequencing information of the recharging contacts are sent to the target client terminal together, so that when a client selects a certain recharging contact to recharge telephone fees, the recharging amount with the largest occurrence times of the recharging contacts can be directly used as a reference, and the problem that the inconvenience is brought to the client due to the fact that the client inputs the recharging amount manually is avoided.
In specific implementation, the method for recommending a terminal recharging contact provided by the embodiment of the present invention may further include: and maintaining data in the recharging contact person sequencing information, and supporting addition, modification, removal and display sequence adjustment.
In specific implementation, the method for recommending a terminal recharging contact provided by the embodiment of the present invention may further include: and the selection switch is used for receiving selection information of whether the function of the associated number is switched on or not selected by the user.
A specific embodiment is given below to illustrate a specific application of the method of the present invention, and in this embodiment, the following steps may be included:
the existing commonly-established contact list is not automatically updated after a user adds a default contact. However, in practice, the frequent contacts are actually updated over time and the frequency of use of each contact in the list is different. In order to improve the user experience, the method can provide the function of automatically updating the frequently-used contact list for the user according to the frequency and time of the contact in the historical recharging record according to the recharging record of the user and according to a certain algorithm. When the user selects to automatically update the common contact list, the common contact list is updated according to the historical data condition, and the people in the common contact list are sorted from high to low according to the estimated probability.
The specific process is as follows:
1. recording recharging record of the object with frequent recharging and incoming and outgoing times spent by the user in one year, and recording recharging time of the recharging object
2. When the transaction records are accumulated for more than a certain number of times. According to the latest N transaction records, calculating the weight coefficient c of the relationship between the occurrence time and the frequency of the recharging records according to the following formula i ：
Figure BDA0003897286240000081
Wherein, y j A recharging weight parameter value representing the jth recharging contact person; c. C i A weight parameter representing a time and frequency relationship; t represents the current time; t is t i Showing the time of charging the telephone charge for the ith time; i represents the ith recharging record in the N recharging records; f. of j The recharging frequency of the telephone charge recharging for the jth recharging contact person is shown; n represents the sum of the recharging times of all recharging contacts for recharging the telephone charge; wherein, the recharging frequency for recharging the telephone charge for the jth recharging contact person is as follows: the ratio of the recharging times of the telephone charge recharging for the jth recharging contact person to the recharging total number.
Figure BDA0003897286240000082
Wherein, P (y) j ) Representing the recharging weight parameter of the jth recharging contact after the normalization processing; y is j A recharge weight parameter value representing a jth recharge contact; p represents the p-th recharging contact; c represents the total number of top-up contacts; y is p Representing the non-normalized probability of the p top-up contact.
3. When the weight coefficient c _ i of the occurrence time and frequency relation is calculated, the current estimated probability of each person in the recharging record can be calculated according to the formula (1), and the contacts to be selected are sorted from high to low. The first few of which are selected for presentation to the user.
Of course, it should be understood that other variations of the above detailed process may be adopted, and all the related variations should fall into the scope of the present invention.
In the embodiment of the invention, a terminal telephone charge recharging record of a target client in a preset time period is obtained; the terminal telephone fee recharging record comprises recharging time, recharging amount and recharging times for recharging telephone fees for different recharging contacts; determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer; sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons; compared with the technical scheme that a customer manually sets and modifies the number of a common recharging contact person in the prior art, the method has the advantages that the recharging weight parameters of different recharging contact persons are determined according to the recharging record of the terminal telephone charge, and then the different recharging contact persons are sequenced to obtain the sequencing information of the recharging contact persons, so that the sequencing information of the recharging contact persons can be automatically generated for the customer, the customer does not need to manually set the number of the common recharging contact person, inconvenience caused by frequent modification of the number of the common recharging contact person is avoided, customer experience is improved, and the efficiency and accuracy of the customer for recharging the telephone charge of the recharging contact person are improved; meanwhile, the problem that the telephone charge is wrongly recharged due to the fact that the recharging contact person list is easily modified due to the fact that the customer needs to manually modify the recharging contact person list, and property loss of the customer is caused is solved, property safety of the customer is protected, and safety of recharging telephone charge of the recharging contact person by the customer is improved.
As described above, currently, the default number for recharging the mobile banking telephone fee is the account binding mobile phone number, recharging other numbers needs to be searched in a plurality of numbers in the address book, and the user experience needs to be improved. However, users who have the need to recharge other numbers often have fixed recharging numbers. The invention solves the problem that a related account list is added to a mobile phone bank telephone fee recharging module, and a user can directly select other numbers in the related account list to recharge telephone fees.
The embodiment of the invention also provides a device for recommending the terminal recharging contact person, which is as described in the following embodiment. Because the principle of solving the problems of the device is similar to the recommendation method of the terminal recharging contact person, the implementation of the device can refer to the implementation of the recommendation method of the terminal recharging contact person, and repeated parts are not repeated.
An embodiment of the present invention further provides a terminal recharging contact recommendation device, which is used to improve efficiency, accuracy, and security of recharging a telephone fee for a recharging contact of a client, and improve customer experience, and as shown in fig. 2, the device includes:
a terminal telephone charge recharging record obtaining module 201, configured to obtain a terminal telephone charge recharging record of a target client within a preset time period; the terminal telephone fee recharging record comprises recharging time, recharging amount and recharging times for recharging telephone fees for different recharging contacts;
a recharge weight parameter determination module 202, configured to determine recharge weight parameters of different recharge contacts according to the terminal telephone charge recharge record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer;
the recharging contact person sorting module 203 is used for sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons;
and the information sending module 204 is used for sending the sequencing information of the recharging contacts to the target client terminal.
In one embodiment, as shown in fig. 3, further comprising:
an instruction sending module 301, configured to:
sending a request instruction for calling a terminal telephone charge recharging record of a target client to a terminal telephone charge recharging server; the request instruction carries the identity information of the target client; the terminal telephone charge recharging server is used for carrying out identity authentication on the received request instruction; and when the identity authentication determines that the target client is the client, sending a terminal telephone charge recharging record of the target client.
In one embodiment, the recharging weight parameters of different recharging contacts are determined according to the recharging records of the terminal telephone fees according to the following formula:
Figure BDA0003897286240000101
wherein, y j A recharging weight parameter value representing the jth recharging contact person; c. C i A weight parameter representing a time and frequency relationship; t represents the current time; t is t i Indicating the moment of charging the telephone charge of the ith time; i represents the ith recharging record in the N recharging records; f. of j Charging telephone fee for jth charging contact personFrequency of recharge of values; n represents the sum of the recharging times of all recharging contacts for recharging the telephone charge; wherein, the recharging frequency of the telephone fee recharging for the jth recharging contact person is as follows: the ratio of the recharging times of the telephone charge recharging for the jth recharging contact person to the recharging total number.
In one embodiment, as shown in fig. 4, further comprising:
a normalization processing module 401, configured to:
normalization processing is carried out on the recharging weight parameters of different recharging contacts to obtain the recharging weight parameters of the different recharging contacts after normalization processing;
the recharging contact person sequencing module is specifically used for:
and sorting different recharging contacts according to the sequence of the normalized recharging weight parameters from large to small to obtain the recharging contact sorting information.
In one embodiment, the normalization processing is performed on the recharging weight parameters of different recharging contacts according to the following formula to obtain the recharging weight parameters after the normalization processing of the different recharging contacts:
Figure BDA0003897286240000102
wherein, P (y) j ) Representing the recharging weight parameter of the j recharging contact after normalization processing; y is j A recharging weight parameter value representing the jth recharging contact person; p represents the p-th recharging contact; c represents the total number of recharging contacts; y is p Representing the non-normalized probability of the p top-up contact.
In one embodiment, further comprising:
an information presentation module for:
and responding to the telephone fee recharging operation of the client, and displaying the recharging contact person sequencing information for the client.
In one embodiment, further comprising:
a recharge amount statistic module used for:
determining the occurrence times of different recharging amounts of different recharging contacts according to the terminal telephone charge recharging record of the target client;
sending the sequencing information of the recharging contact persons to a target client terminal, wherein the sequencing information comprises the following steps:
and sending the recharging amount with the maximum occurrence frequency of different recharging contacts and the sequencing information of the recharging contacts to the target client terminal.
Based on the above inventive concept, as shown in fig. 5, the present invention further provides a computer device 500, which includes a memory 510, a processor 520, and a computer program 530 stored on the memory 510 and capable of running on the processor 520, where the processor 520 executes the computer program 530 to implement the above method for recommending a terminal recharging contact.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the recommendation method of the terminal recharging contact person is realized.
The embodiment of the invention also provides a computer program product which comprises a computer program, and the computer program is executed by a processor to realize the terminal recharging contact person recommending method.
In the embodiment of the invention, a terminal telephone charge recharging record of a target client in a preset time period is obtained; the terminal telephone fee recharging record comprises recharging time, recharging amount and recharging times for recharging telephone fees for different recharging contacts; determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer; sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contact persons; compared with the technical scheme that a customer manually sets and modifies the number of a common recharging contact person in the prior art, the method has the advantages that the recharging weight parameters of different recharging contact persons are determined according to the recharging record of the terminal telephone charge, and then the different recharging contact persons are sequenced to obtain the sequencing information of the recharging contact persons, so that the sequencing information of the recharging contact persons can be automatically generated for the customer, the customer does not need to manually set the number of the common recharging contact person, inconvenience caused by frequent modification of the number of the common recharging contact person is avoided, customer experience is improved, and the efficiency and accuracy of the customer for recharging the telephone charge of the recharging contact person are improved; meanwhile, the problem that the telephone charge is wrongly recharged due to the fact that the recharging contact person list is easily modified due to the fact that the customer needs to manually modify the recharging contact person list, and property loss of the customer is caused is solved, property safety of the customer is protected, and safety of recharging telephone charge of the recharging contact person by the customer is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and should not be used to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.

Claims (17)

1. A method for recommending a terminal recharging contact person is characterized by comprising the following steps:
acquiring a terminal telephone charge recharging record of a target client in a preset time period; the terminal telephone charge recharging record comprises recharging time, recharging amount and recharging times for recharging telephone charges for different recharging contacts;
determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of relation between a recharging contact person and a target customer;
sorting different recharging contacts according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contacts;
and sending the sequencing information of the recharging contact persons to a target client terminal.
2. The method of claim 1, further comprising:
sending a request instruction for calling the terminal telephone charge recharging record of the target client to a terminal telephone charge recharging server; the solicitation instruction carries identity information of a target client; the terminal telephone charge recharging server is used for carrying out identity authentication on the received request instruction; and when the identity authentication determines that the target client is the client, sending a terminal telephone charge recharging record of the target client.
3. The method of claim 1, wherein the recharging weight parameters of different recharging contacts are determined according to the terminal telephone fee recharging record according to the following formula:
Figure FDA0003897286230000011
wherein, y j A recharge weight parameter value representing a jth recharge contact; c. C i A weight parameter representing a time and frequency relationship; t represents the current time; t is t i Showing the time of charging the telephone charge for the ith time; i represents the ith recharging record in the N recharging records; f. of j The recharging frequency of the telephone charge recharging for the jth recharging contact person is shown; n represents the sum of the recharging times of all recharging contacts for recharging the telephone charge; wherein, the recharging frequency of the telephone fee recharging for the jth recharging contact person is as follows: the ratio of the recharging times of the telephone charge recharging for the jth recharging contact person to the recharging total number.
4. The method of claim 1, further comprising:
normalization processing is carried out on the recharging weight parameters of different recharging contacts to obtain the recharging weight parameters after normalization processing of the different recharging contacts;
sorting different recharging contacts according to the sequence of the recharging weight parameters from large to small to obtain the sorting information of the recharging contacts, wherein the sorting information comprises the following steps:
and sorting different recharging contacts according to the sequence of the normalized recharging weight parameters from large to small to obtain the recharging contact sorting information.
5. The method of claim 4, wherein the normalization processing is performed on the recharge weight parameters of different recharge contacts according to the following formula to obtain the recharge weight parameters after the normalization processing of the different recharge contacts:
Figure FDA0003897286230000021
wherein, P (y) j ) Representing the recharging weight parameter of the jth recharging contact after the normalization processing; y is j A recharge weight parameter value representing a jth recharge contact; p represents the p-th recharging contact; c represents the total number of top-up contacts; y is p Representing the non-normalized probability of the p top-up contact.
6. The method of claim 1, further comprising:
and responding to the telephone fee recharging operation of the client, and displaying the recharging contact person sequencing information for the client.
7. The method of claim 1, further comprising:
determining the occurrence times of different recharging amounts of different recharging contacts according to the terminal telephone charge recharging record of the target client;
sending the sequencing information of the recharging contact persons to a target client terminal, wherein the sequencing information comprises the following steps:
and sending the recharging amount with the maximum occurrence frequency of different recharging contacts and the sequencing information of the recharging contacts to the target client terminal.
8. A terminal recharge contact recommendation device is characterized by comprising:
the terminal telephone charge recharging record acquisition module is used for acquiring a terminal telephone charge recharging record of a target client within a preset time period; the terminal telephone fee recharging record comprises recharging time, recharging amount and recharging times for recharging telephone fees for different recharging contacts;
the recharging weight parameter determining module is used for determining recharging weight parameters of different recharging contacts according to the terminal telephone charge recharging record; the recharging weight parameter is used for describing the degree of the relationship between the recharging contact person and the target customer;
the recharging contact person sorting module is used for sorting different recharging contact persons according to the sequence of the recharging weight parameters from large to small to obtain the recharging contact person sorting information;
and the information sending module is used for sending the sequencing information of the recharging contacts to the target client terminal.
9. The apparatus of claim 8, further comprising:
an instruction sending module, configured to:
sending a request instruction for calling the terminal telephone charge recharging record of the target client to a terminal telephone charge recharging server; the request instruction carries the identity information of the target client; the terminal telephone charge recharging server is used for carrying out identity authentication on the received request instruction; and when the identity authentication determines that the target client is the client, sending a terminal telephone charge recharging record of the target client.
10. The apparatus of claim 8, wherein the recharge weight parameters of different recharge contacts are determined according to the terminal telephone charge recharge record according to the following formula:
Figure FDA0003897286230000031
wherein, y j A recharge weight parameter value representing a jth recharge contact; c. C i A weight parameter representing a time and frequency relationship; t represents the current time; t is t i Showing the time of charging the telephone charge for the ith time; i represents the ith recharging record in the N recharging records; f. of j The recharging frequency of the telephone charge recharging for the jth recharging contact person is shown;n represents the sum of the recharging times of all recharging contacts for recharging the telephone charge; wherein, the recharging frequency for recharging the telephone charge for the jth recharging contact person is as follows: the ratio of the recharging times of the telephone charge recharging for the jth recharging contact person to the recharging total number.
11. The apparatus of claim 8, further comprising:
a normalization processing module configured to:
normalization processing is carried out on the recharging weight parameters of different recharging contacts to obtain the recharging weight parameters after normalization processing of the different recharging contacts;
the recharging contact person sequencing module is specifically used for:
and sorting different recharging contacts according to the sequence of the normalized recharging weight parameters from large to small to obtain the recharging contact sorting information.
12. The apparatus of claim 11, wherein the normalization processing is performed on the recharge weight parameters of different recharge contacts according to the following formula to obtain the recharge weight parameters after the normalization processing of the different recharge contacts:
Figure FDA0003897286230000032
wherein, P (y) j ) Representing the recharging weight parameter of the jth recharging contact after the normalization processing; y is j A recharge weight parameter value representing a jth recharge contact; p represents the p-th recharging contact; c represents the total number of top-up contacts; y is p Representing the non-normalized probability of the p top-up contact.
13. The apparatus of claim 8, further comprising:
an information presentation module to:
and displaying the ordering information of the recharging contact persons for the customer in response to the telephone fee recharging operation of the customer.
14. The apparatus of claim 8, further comprising:
a recharge amount statistic module used for:
determining the occurrence times of different recharging amounts of different recharging contacts according to the terminal telephone charge recharging record of the target client;
sending the sequencing information of the recharging contacts to a target client terminal, comprising the following steps:
and sending the recharging amount with the maximum occurrence frequency of different recharging contacts and the sequencing information of the recharging contacts to the target client terminal.
15. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any of claims 1 to 7 when executing the computer program.
16. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program which, when executed by a processor, implements the method of any one of claims 1 to 7.
17. A computer program product, characterized in that the computer program product comprises a computer program which, when being executed by a processor, carries out the method of any one of claims 1 to 7.
CN202211278079.5A 2022-10-19 2022-10-19 Terminal recharging contact person recommendation method and device Pending CN115544367A (en)

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