CN115514728B - Message pushing method, device, computer equipment and storage medium - Google Patents
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/146—Markers for unambiguous identification of a particular session, e.g. session cookie or URL-encoding
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Abstract
The invention relates to the field of data processing, and discloses a message pushing method, a device, computer equipment and a storage medium, wherein the method comprises the following steps: when a target terminal carries out a session through a target application, determining a user identity number corresponding to the session and acquiring session auxiliary configuration information of the user identity number by determining whether an enabling instruction of a session auxiliary function is received or not, if the enabling instruction of the session auxiliary function is received; synchronizing the session message according to the user identification number and the session auxiliary configuration information to obtain a session message; preprocessing the session message to obtain a target text of the session message; standard answer matching is carried out on the target text, the target standard answer of the matched target text is sent to the target terminal, and pushing is carried out through a display window of the session auxiliary function; according to the invention, accurate standard answers can be obtained in time through the session auxiliary function, so that the communication efficiency is improved, and the customer experience is improved.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to a message pushing method, a device, a computer device, and a storage medium.
Background
With the wide popularization of instant messaging applications, more and more users chat using the instant messaging applications, people often conduct work communication in the instant messaging applications, for example, product agents and clients often conduct problem consultation in the instant messaging applications.
The inventor finds that when a client consults a product agent through a third-party instant messaging application for a related product problem, the situation that the content of the client consultation is a dead zone of the product agent often occurs, and the product agent needs to browse and know related data to reply to the client at other places at the moment, so that the client cannot be recovered accurately in time, the conversation efficiency with the client is seriously influenced, the communication efficiency is low, and the client experience is influenced.
Disclosure of Invention
The invention provides a message pushing method, a message pushing device, computer equipment and a storage medium, which are used for solving the problems that when a client uses a third-party instant messaging application to consult related products, the traditional replying mode can not timely and accurately reply the client, so that the communication efficiency is low and the client experience is affected.
The message pushing method comprises the following steps:
When a target terminal carries out a session through a target application, determining whether an enabling instruction of a session auxiliary function is received;
if an enabling instruction of a session auxiliary function is received, determining a user identification number corresponding to the session, and acquiring session auxiliary configuration information of the user identification number, wherein the user identification number is an identification number of a user in a target application;
synchronizing the session message according to the user identification number and the session auxiliary configuration information to obtain a session message;
Preprocessing the session message to obtain a target text of the session message;
And carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
Further, according to the user identification number and the session auxiliary configuration information, performing message synchronization on the session in the target application to a session message, including:
Determining a session auxiliary thread corresponding to the user identity number, and acquiring a synchronization period and a synchronization data size in session auxiliary configuration information;
and according to the synchronization period, acquiring a message with the size of the synchronous data from the session auxiliary thread as a session message.
Further, preprocessing the session message to obtain a target text of the session message, including:
Acquiring a desensitization switch and ciphertext decryption information in the session auxiliary configuration information, and decrypting the session message according to the ciphertext decryption information to obtain a decrypted text;
determining whether the state of the desensitizing switch is an on state;
if the state of the desensitization switch is the on state, sensitive word filtering is carried out on the session message to obtain a filtering text;
And extracting keywords or identifying intention of the filtered text to obtain a target text.
Further, performing standard answer matching on the target text, including:
acquiring a uniform resource locator in the session auxiliary configuration information;
And calling a question-answering system according to the uniform resource locator, and matching standard answers of the target text in a database of the question-answering system.
Further, after standard answer matching is performed on the target text, the method further comprises:
when the target standard answer of the target text is not matched, carrying out context analysis on the session message corresponding to the target text to generate the standard answer of the target text;
and updating the standard answers of the target text and the target greeting to a database storing a plurality of standard answers.
Further, before the target terminal performs the session through the target application, the method further includes:
Acquiring a software development kit and a configuration information set of a target application, wherein the configuration information set comprises a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers;
Installing a target application to a target terminal through a software development kit;
a session assistance thread is started for each user identification number to provide session assistance functionality when the target terminal is engaged in a session through the target application.
Further, before acquiring the software development kit and the configuration information set of the target application, the method further includes:
Determining whether a session synchronization lock of the target application is received;
and if the synchronous lock is received, taking the session synchronous service of the target application as the current proxy service, and acquiring a software development kit and a configuration information set of the target application.
There is provided a message pushing apparatus including:
the first determining module is used for determining whether a starting instruction of a session auxiliary function is received or not when the target terminal carries out a session through the target application;
the second determining module is used for determining a user identification number corresponding to the session and obtaining session auxiliary configuration information of the user identification number if receiving an enabling instruction of the session auxiliary function, wherein the user identification number is the identification number of the user in the target application;
The synchronization module is used for synchronizing the session information according to the user identification number and the session auxiliary configuration information to obtain a session information;
The preprocessing module is used for preprocessing the session message to obtain a target text of the session message;
And the pushing module is used for carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
Further, the synchronization module is specifically configured to:
Determining a session auxiliary thread corresponding to the user identity number, and acquiring a synchronization period and a synchronization data size in session auxiliary configuration information;
and according to the synchronization period, acquiring a message with the size of the synchronous data from the session auxiliary thread as a session message.
There is provided a computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, the processor implementing the steps of the message pushing method described above when executing the computer program.
There is provided a computer readable storage medium storing a computer program, characterized in that the computer program when executed by a processor implements the steps of the message pushing method as described above.
In one scheme provided by the message pushing method, the device, the computer equipment and the storage medium, when a target terminal carries out a session through a target application, determining whether an enabling instruction of a session auxiliary function is received, if the enabling instruction of the session auxiliary function is received, determining a user identity number corresponding to the session, acquiring session auxiliary configuration information of the user identity number, wherein the user identity number is the identity number of the user in the target application, synchronizing the message of the session according to the user identity number and the session auxiliary configuration information to obtain a session message, preprocessing the session message to obtain a target text of the session message, finally carrying out standard answer matching on the target text, sending a target standard answer of the matched target text to the target terminal, and pushing through a display window of the session auxiliary function; in the invention, when the client carries out the conversation through the instant messaging application, the agent can determine whether to start the conversation auxiliary function according to the requirement, if so, the conversation information is synchronously obtained according to the user identity number and the conversation auxiliary configuration information, and then the conversation information is matched with the standard answer and pushed to the client, the agent does not need to query related data in other places, and the agent can obtain the accurate standard answer in time through the conversation auxiliary function, thereby improving the conversation efficiency of the conversation and improving the client experience.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the description of the embodiments of the present invention will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic diagram of an application environment of a message pushing method according to an embodiment of the present invention;
FIG. 2 is a flow chart of a message pushing method according to an embodiment of the invention;
FIG. 3 is a flow schematic of an implementation of step S30 in FIG. 2;
FIG. 4 is a flow chart illustrating an implementation of step S40 in FIG. 2;
FIG. 5 is a flow chart illustrating an implementation of step S50 in FIG. 2;
FIG. 6 is a flow chart of a message pushing method according to an embodiment of the present invention;
FIG. 7 is a flow chart of a message pushing method according to an embodiment of the invention;
FIG. 8 is a schematic diagram of a message pushing device according to an embodiment of the present invention;
FIG. 9 is a schematic diagram of a computer device according to an embodiment of the invention;
fig. 10 is a schematic diagram of another configuration of a computer device according to an embodiment of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The message pushing method provided by the embodiment of the invention can be applied to an application environment as shown in fig. 1, wherein a target terminal (terminal equipment capable of providing a session auxiliary function for a session) communicates with a server through a network, and the server is a proxy server providing the session auxiliary function for the target terminal, and is not a server of the target application.
When a user (such as an agent) uses a target terminal to communicate with a client in a target application (namely a target instant messaging application), namely when the target terminal carries out a session through the target application, the user sends an enabling instruction of a session auxiliary function to a server through the target terminal, the server determines whether the enabling instruction of the session auxiliary function sent by the target terminal is received, if the enabling instruction of the session auxiliary function is received, which indicates that the user needs to use the session auxiliary function, the server determines a user identity number corresponding to the session, acquires session auxiliary configuration information of the user identity number, the user identity number is the identity number of the user in the target application, then synchronizes a message of the session according to the user identity number and the session auxiliary configuration information to obtain a session message, pre-processes the session message to obtain a target text of the session message, finally carries out standard answer matching on the target text, sends a target standard answer of the matched target text to the target terminal, and pushes the target text through a display window of the session auxiliary function; in this embodiment, when a client performs a session through an instant messaging application, an agent can determine whether to activate a session auxiliary function according to requirements, if so, a session message is obtained synchronously according to a user identification number and session auxiliary configuration information, and then standard answer matching is performed based on the session message and pushed to the client, the agent does not need to query other places to query related data, and can obtain accurate standard answers in time through the session auxiliary function, so that communication efficiency is improved, user experience is improved, and intellectualization of a session with the client is provided.
In this embodiment, data such as a standard answer, a user identification number, session auxiliary configuration information thereof and the like are stored in a database of a server, so that when a session auxiliary function is provided for a user later, related data is directly obtained according to requirements, thereby improving communication efficiency.
The database in this embodiment is stored in the blockchain network, and is used for storing data used and generated in the message pushing method, such as related data including target quasi-answers, user identification numbers and session auxiliary configuration information thereof. The blockchain is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, consensus mechanism, encryption algorithm and the like. The blockchain (Blockchain), essentially a de-centralized database, is a string of data blocks that are generated in association using cryptographic methods, each of which contains information from a batch of network transactions for verifying the validity (anti-counterfeit) of its information and generating the next block. The blockchain may include a blockchain underlying platform, a platform product services layer, an application services layer, and the like. Deploying databases in blockchains may improve the security of data storage.
The target terminal may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices. The server may be implemented as a stand-alone server or as a server cluster composed of a plurality of servers.
In one embodiment, as shown in fig. 2, a message pushing method is provided, and the method is applied to the server in fig. 1 for illustration, and includes the following steps:
s10: when the target terminal carries out the session through the target application, determining whether an enabling instruction of the session auxiliary function is received.
When the target terminal performs a session through the target application, a user sends an enabling instruction of the session auxiliary function to the server through the target terminal, and the server determines whether the enabling instruction of the session auxiliary function sent by the target terminal is received or not, so that whether the session auxiliary function is provided for the user or not is determined according to a determination result of the enabling instruction.
S20: if an enabling instruction of the session auxiliary function is received, determining a user identification number corresponding to the session, and acquiring session auxiliary configuration information of the user identification number.
In this embodiment, the user id is the id of the user in the target application, that is, the user account of the user logging in the target application through the target terminal. When the session is performed through the target application, each user identification number (i.e. user account) can start a session with the client, so that the user identification numbers participating in the session can be determined according to the parameter information corresponding to the session.
After determining whether the enabling instruction of the session auxiliary function is received, if the enabling instruction of the session auxiliary function is received, which indicates that the user of the target terminal needs to use the session auxiliary function, the server needs to enable the session auxiliary function to provide session assistance for the user.
The server needs to determine the user identification number corresponding to the session, wherein the user identification number corresponding to the session is the user identification number of the session when the user logs in the target application through the target terminal; after determining the user identification number corresponding to the session, configuration information of the session auxiliary function, that is, session auxiliary configuration information, needs to be obtained, and when configuring the session auxiliary configuration information, different session auxiliary configuration information can be configured for different user identification numbers, that is, session auxiliary configuration information corresponding to different user identification numbers may be different, so that session auxiliary configuration information of the user identification number needs to be obtained.
S30: and synchronizing the session message according to the user identification number and the session auxiliary configuration information to obtain the session message.
After determining the user identification number corresponding to the session and obtaining the session auxiliary configuration information of the user identification number, the server needs to synchronize the session information according to the user identification number and the session auxiliary configuration information to obtain the session information.
Wherein the session assistance configuration information comprises a synchronization period, i.e. a message synchronization frequency. After determining the user identification number corresponding to the session and acquiring the session auxiliary configuration information of the user identification number, pulling the session information by using a synchronization period in the session auxiliary configuration information, wherein the session information pulled each time is used as the session information, the synchronization period is the execution duration and the dormancy duration of the synchronization operation, that is, after each time of synchronizing the session information, the server executes the dormancy operation until the synchronization duration and the dormancy duration of the session information are the synchronization period, synchronizing the session information again to obtain a new session information, synchronizing the session information with a certain frequency, and reducing the rapid increase of the data volume caused by frequent message synchronization, thereby reducing the server load. Wherein the synchronization period may be 500ms.
In addition, the session auxiliary configuration information comprises synchronous execution duration, when the message synchronous operation of the session is executed each time, if the execution duration (the duration of pulling the message) of the synchronous operation is longer than the synchronous execution duration, the server does not need to be dormant, but directly executes the next session message synchronous operation after the current session message is obtained, so that a new session message is obtained, the follow-up data processing duration overlength caused by message pulling overtime is reduced, and the timeliness of user session reply is improved. The synchronization execution duration may be the same in the synchronization period, that is, if the execution duration of the synchronization operation is greater than the synchronization period, the server does not need to sleep, but directly executes the next session message synchronization operation after obtaining the current session message. For example, when the synchronization period is 500ms, the synchronization execution duration is also 500ms, and in other embodiments, the synchronization execution duration may be greater than the synchronization period, for example, the synchronization execution duration may be 510ms or 520ms.
S40: preprocessing the session message to obtain the target text of the session message.
After the session information is obtained by synchronizing the session information according to the user identification number and the session auxiliary configuration information, the session information needs to be preprocessed to obtain the target text of the session information. For example, keyword (or entity mention) extraction needs to be performed on the conversation message, so that the extracted keyword (or entity mention) is taken as the target text.
S50: and carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
And after preprocessing the session message to obtain a target text of the session message, carrying out standard answer matching on the target text to obtain a target standard answer of the target text. After the target text of the session message is obtained, the target text is matched with each standard question, the matched standard question is marked as a target question, and then the standard answer corresponding to the target question is used as a target standard answer of the target text.
After the target standard answers of the target text are obtained through matching, the target standard answers of the matched target text are sent to the target terminal, and pushing is carried out through a display window of the session auxiliary function, so that a user browses the target standard answers in the display window of the session auxiliary function; when a user browses a target standard answer and determines to send the target standard answer to a client, a push instruction is sent to a server, and after the server receives the push instruction, the target standard answer is automatically filled into an input frame of a session, so that the user can directly send the target standard answer in the input frame into the session, the accurate standard answer is provided for the user, the user is simple and convenient, the user does not need to find related data, the client can be replied in time, and the client experience is improved; or the target standard answer in the input box is modified and then sent to the session, so that the reply content is closer to the client problem, and the client experience is further improved.
In this embodiment, when standard answers are matched to target texts, the target standard answers are possibly matched to a plurality of target standard answers, and the target standard answers are all sent to the target terminal at the same time, and pushed through a display window of a session auxiliary function, so that a user can select an intention answer among the target standard answers, and after receiving the intention answer selected by the user, the intention answer is automatically filled into an input box of a session, so that the user can directly send the intention answer in the input box to the session, or after modifying the intention answer in the input box, the intention answer is sent to the session. The reply content selection diversity is further improved, the condition that answers are inaccurate due to the fact that target texts are matched with single standard answers is reduced, interaction with a user is increased, the intelligentization of a session auxiliary function is improved, and therefore user experience is improved.
Because the server may provide other service functions besides the session auxiliary function, a plurality of service instances exist in the server according to service requirements, so that for the normal use of the session auxiliary function and the timeliness and accuracy of session message synchronization, the synchronous lock mechanism is designed in the server to ensure that only one service is used as the current proxy service of the server, and the repeated consumption of the message caused by the data synchronization initiated by the multiple service instances is avoided. Therefore, after receiving the start instruction of the session auxiliary function, the server needs to determine whether to receive the synchronous lock of the session, if yes, the session auxiliary function of the target application is used as the current proxy service, so as to execute the session auxiliary function, determine the user identity number corresponding to the session and the session auxiliary configuration information of the user identity number, and synchronize the session information according to the user identity number and the session auxiliary configuration information to obtain the session information. The synchronization lock in this embodiment uses the data insertion mechanism of the database MongoDB, that is, the first service instance in which data is inserted can acquire the proxy qualification, and is the current proxy service of the server.
In this embodiment, when a target terminal performs a session through a target application, determining whether an enabling instruction of a session auxiliary function sent by the target terminal is received, if the enabling instruction of the session auxiliary function is received, which indicates that a user needs to use the session auxiliary function, a server determines a user identification number corresponding to the session, acquires session auxiliary configuration information of the user identification number, the user identification number is an identification number of the user in the target application, synchronizes a message of the session according to the user identification number and the session auxiliary configuration information to obtain a session message, pre-processes the session message to obtain a target text of the session message, and finally performs standard answer matching on the target text, sends a target standard answer of the matched target text to the target terminal, and pushes the target text through a display window of the session auxiliary function; in this embodiment, when a client performs a session through an instant messaging application, an agent can determine whether to activate a session auxiliary function according to requirements, if so, a session message is synchronously obtained according to a user identification number and session auxiliary configuration information, and then standard answer matching is performed based on the session message and pushed to the client, the agent does not need to go to other places to query related data, and can obtain accurate standard answers in time through the session auxiliary function, so that communication efficiency is improved, and user experience is improved.
In one embodiment, as shown in fig. 3, in step S30, the session in the target application is synchronized according to the user id number and the session auxiliary configuration information to a session message, which specifically includes the following steps:
s31: and determining a session auxiliary thread corresponding to the user identity number, and acquiring a synchronization period and a synchronization data size in the session auxiliary configuration information.
In this embodiment, the session auxiliary configuration information includes a synchronization period and a synchronization data size. After determining the user identification number of the session and session assistance configuration information of the user identification number, the server needs to determine a session assistance thread corresponding to the user identification number, and the server starts a session assistance thread for each user identification number, i.e. each user identification number corresponds to one session assistance thread, so as to provide a session assistance function for the user through the session assistance thread.
Meanwhile, the server also needs to acquire the synchronization period and the synchronization data size in the session auxiliary configuration information, and the synchronization period and the synchronization data size in the session auxiliary configuration information can be the same in the session auxiliary configuration information with different user identification numbers; and setting different synchronization periods and synchronization data sizes for the user identification numbers of different users according to the message reply frequency and the message reply data size in the historical session data of each user.
S32: and according to the synchronization period, acquiring a message with the size of the synchronous data from the session auxiliary thread as a session message.
After determining a session auxiliary thread corresponding to the user identity number and acquiring a synchronization period and a synchronization data size in session auxiliary configuration information, acquiring a message with the synchronization data size in the session auxiliary thread as a session message according to the synchronization period.
In this embodiment, by determining a session assist thread corresponding to the user id number, and acquiring a synchronization period and a synchronization data size in session assist configuration information, and then acquiring a message with the synchronization data size in the session assist thread according to the synchronization period, as a session message, the specific step of synchronizing a session in a target application according to the user id number and the session assist configuration information to the session message is clarified, and the session message is acquired with a certain message synchronization frequency, so that the load of frequent synchronization of the session message by the server is reduced, and in addition, the synchronization period (that is, synchronization frequency) of the session message supports configuration modification, so that the adjustment of a synchronization interval can be flexibly supported, and the use experience of a user on the session assist function is improved.
In one embodiment, as shown in fig. 4, in step S40, the session message is preprocessed to obtain the target text of the session message, which specifically includes the following steps:
S41: and acquiring a desensitization switch and ciphertext decryption information in the session auxiliary configuration information, and decrypting the session message according to the ciphertext decryption information to obtain a decrypted text.
In this embodiment, the session information obtained by synchronization is encrypted ciphertext information, so after the session information is obtained, the encrypted session information needs to be decrypted by pre-configured ciphertext decrypting information (such as a private key), and meanwhile, because the session information may include some sensitive information (such as personal privacy information), a sensitive switch needs to be set to filter the sensitive information in the session information, so that the session auxiliary configuration information in this embodiment further includes a desensitizing switch and ciphertext decrypting information.
After the session information is obtained, a desensitization switch and ciphertext decryption information in the session auxiliary configuration information are required to be obtained, and then the session information is decrypted according to the ciphertext decryption information to obtain a decrypted text.
S42: it is determined whether the state of the desensitizing switch is an on state.
After decrypting the session message according to the ciphertext decrypting information to obtain a decrypted text, reading the state of the desensitizing switch, and determining whether the state of the desensitizing switch is an on state; if the state of the desensitization switch is in the off state, the condition that sensitive word filtering is not needed for the decrypted text is indicated, keyword extraction or intention recognition is directly carried out on the decrypted text, and the target text is obtained.
S43: and if the state of the desensitization switch is an on state, performing sensitive word filtering on the session message to obtain a filtering text.
After determining whether the state of the desensitization switch is an on state, if the state of the desensitization switch is the on state, the method indicates that sensitive words are required to be filtered on decrypted texts, then sensitive words are filtered on session messages to obtain filtered texts, namely preset sensitive words are obtained, then the sensitive words in the session messages and/or numerical data corresponding to the sensitive words are filtered, so that clean filtered texts are obtained, personal privacy is guaranteed, and information safety is guaranteed.
S44: and extracting keywords or identifying intention of the filtered text to obtain a target text.
And after the sensitive word filtering is carried out on the session message to obtain a filtered text, extracting keywords or identifying intention of the filtered text to obtain a target text. That is, keyword extraction is performed on the filtered text according to preset keywords, one or more extracted keywords are used as target text, or the filtered text is input into an intention recognition model for intention recognition, so that the client intention output by the intention recognition model is obtained, and the output client intention is used as the target text.
In this embodiment, the decryption text is obtained by obtaining the desensitization switch and the ciphertext decryption information in the session auxiliary configuration information, decrypting the session message according to the ciphertext decryption information, determining whether the state of the desensitization switch is in an on state, if the state of the desensitization switch is in an on state, filtering the sensitive words of the session message to obtain a filtered text, extracting keywords or identifying intention of the filtered text to obtain a target text, determining the specific steps of preprocessing the session message to obtain the target text of the session message, decrypting the session message to obtain the decryption text through the desensitization switch and the ciphertext decryption information in the session auxiliary configuration information, ensuring the security of the session message, and then filtering the sensitive words of the session message to obtain the filtered text when the desensitization switch is in an on state, further ensuring the privacy security of users, and further improving the security of the session message.
In one embodiment, as shown in fig. 5, in step S50, standard answer matching is performed on the target text, which specifically includes the following steps:
s51: acquiring a uniform resource locator in the session auxiliary configuration information;
s52: and calling a question-answering system according to the uniform resource locator, and matching standard answers of the target text in a database of the question-answering system.
In this embodiment, the session auxiliary configuration information further includes a URL of the question-answering system, after the target text is obtained, the server needs to obtain the URL of the question-answering system in the session auxiliary configuration information, then call the question-answering system according to the URL, and match standard answers of the target text in a database of the question-answering system. In this embodiment, the question-answering system stores a plurality of standard questions and standard answers corresponding to the standard questions, and invokes the question-answering system through the uniform resource locator in the session auxiliary configuration information, so that standard answers of the target text are matched in the database of the question-answering system, storage requirements of the database of the server for a large number of standard questions and standard answers can be reduced, standard answers of the target text can be obtained through quick matching only by invoking the uniform resource locator URL, and the method is simple and convenient, and greatly reduces server load.
In the embodiment, the unified resource locator in the session auxiliary configuration information is obtained, then the question-answering system is called according to the unified resource locator, and the standard answers of the target text are matched in the database of the question-answering system, so that the standard answers of the target text can be obtained through quick matching by only calling the URL of the unified resource locator, the method is simple and convenient, the storage requirements of the database of the server for a large number of standard questions and standard answers can be reduced, and the server load is greatly reduced.
In one embodiment, as shown in fig. 6, after step S50, that is, after standard answer matching is performed on the target text, the method further includes the following steps:
S60: when the target standard answer of the target text is not matched, carrying out context analysis on the session message corresponding to the target text to generate the standard answer of the target text;
S70: and updating the standard answers of the target text and the target greeting to a database storing a plurality of standard answers.
After standard answer matching is performed on the target text, if the target standard answer of the target text which is not matched is not stored in the database, the current client question and the corresponding standard answer are not stored, and standard answer recommendation is not guaranteed for the current client question, so that better service experience is not guaranteed to be achieved later, context analysis is performed on session information corresponding to the target text, the standard answer of the target text is generated, namely context information of the session information corresponding to the target text is required to be obtained, then the context information of the session information is analyzed, current client intention is obtained, then the standard answer of the target text is automatically generated according to the current client intention, then the server updates the standard answers of the target text and the target greeting to a database storing a plurality of standard answers, and the database can be a database of the server itself or a database of a question-answer system.
The standard answer of the target text can be generated by the following directions: and analyzing the context information of the session message to obtain the current customer intention, pushing each preset terminal (the preset terminal is a binding terminal of expert personnel) to enable the expert to input a standard answer according to the current customer intention, feeding the standard answer back to a server through the preset terminal, and updating the standard answer serving as a standard answer of a target text to a database storing a plurality of standard answers by the server.
In this embodiment, after standard answers are matched to target texts, if target standard answers of the target texts are not matched, context analysis is performed on session messages corresponding to the target texts to generate standard answers of the target texts, the standard answers of the target texts and target greetings are updated to a database storing a plurality of standard answers, standard answers of the target texts are generated at the target standard answers of the unmatched target texts, then the database is updated, the current missing corpus of the database can be updated, the content of the database is supplemented and perfected, a response basis is provided for subsequent similar questions, and further customer experience is improved.
In an embodiment, as shown in fig. 7, before step S10, that is, before the target terminal performs the session through the target application, the method further includes the steps of:
s01: acquiring a software development kit and a configuration information set of a target application, wherein the configuration information set comprises a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers;
Before the target terminal performs a session through the target application, the server needs to install the target application on the target terminal according to preset session auxiliary configuration information, and opens corresponding session auxiliary threads for the user identification numbers, so that a session auxiliary function is provided for the user when the user uses the target terminal to perform the session through the target application.
Specifically, before the target terminal performs a session through the target application, the server needs to acquire a software development kit and a configuration information set of the target application, where the configuration information set includes a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers. The session auxiliary configuration information comprises a desensitization switch, ciphertext decryption information, a uniform resource locator of a question-answering system, a synchronization period and a synchronization data size, and also comprises key information of a software development kit.
S02: and installing the target application to the target terminal through the software development kit.
After the software development kit and the configuration information set of the target application are acquired, the target application is installed to the target terminal through the software development kit, wherein a user identification number (corpid) and key information (SECRETKEY) of the software development kit are required to be used (the user identification number is used for authentication, the software development tool can be initialized after the authentication passes), the software development tool is initialized at the target terminal, the target application with modified parameters is obtained and installed on the target terminal, and the target application can be compatible with session auxiliary functions improved by the server in normal operation.
S03: and starting a session auxiliary thread for each user identification number according to the session auxiliary configuration information so as to provide a session auxiliary function when the target terminal performs a session through the target application.
After the software development kit and the configuration information set of the target application are acquired, the server also needs to start a session auxiliary thread for each user identification number according to the session auxiliary configuration information, and parameter configuration of the session auxiliary thread needs to meet the requirement of the session auxiliary configuration information so as to provide a session auxiliary function for the session through the target terminal when the subsequent target terminal logs in the corresponding user identification number to perform the session through the target application.
In addition, the session auxiliary configuration information further includes a media saving switch (SAVEMEDIASWITCH), where the media saving switch is used for some storage processing of the media file, the state of the media saving switch can be set according to the user requirement, if the media saving switch of the session auxiliary thread (session auxiliary function) is in an on state, in the session process, the session information (media file) obtained by synchronization is stored in a designated hardware storage disk, and the session information obtained by synchronization is recorded in a distributed file storage database MongoDB, so that the session information can be traced and analyzed later.
In this embodiment, before a target terminal performs a session through a target application, a software development kit and a configuration information set of the target application are obtained, where the configuration information set includes a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers; then installing the target application to the target terminal through a software development kit, and starting a session auxiliary thread for each user identity number according to session auxiliary configuration information so as to provide a session auxiliary function when the target terminal performs a session through the target application, thereby providing a basis for subsequent session assistance; in addition, because each user identification number corresponds to one conversation auxiliary thread, each conversation auxiliary thread does not interfere with each other, namely when a plurality of users perform conversation through target application, each conversation can use the respective conversation auxiliary function, data synchronization and data processing do not interfere with each other, and the communication efficiency of the conversation is effectively ensured.
It should be understood that the sequence number of each step in the foregoing embodiment does not mean that the execution sequence of each process should be determined by the function and the internal logic, and should not limit the implementation process of the embodiment of the present invention.
In an embodiment, a message pushing device is provided, where the message pushing device corresponds to the message pushing method in the above embodiment one by one. As shown in fig. 8, the message pushing device includes a first determining module 801, a second determining module 802, a synchronizing module 803, a preprocessing module 804, and a pushing module 805. The functional modules are described in detail as follows:
A first determining module 801, configured to determine, when a target terminal performs a session through a target application, whether an enabling instruction of a session auxiliary function is received;
A second determining module 802, configured to determine a user identification number corresponding to a session if an enabling instruction of a session auxiliary function is received, and obtain session auxiliary configuration information of the user identification number, where the user identification number is an identification number of a user in a target application;
A synchronization module 803, configured to synchronize the session message according to the user identification number and the session auxiliary configuration information to obtain a session message;
a preprocessing module 804, configured to preprocess the session message to obtain a target text of the session message;
and the pushing module 805 is configured to perform standard answer matching on the target text, send the matched target standard answer of the target text to the target terminal, and push the target standard answer through a display window of the session auxiliary function.
Further, the synchronization module 803 is specifically configured to:
Determining a session auxiliary thread corresponding to the user identity number, and acquiring a synchronization period and a synchronization data size in session auxiliary configuration information;
and according to the synchronization period, acquiring a message with the size of the synchronous data from the session auxiliary thread as a session message.
Further, the preprocessing module 804 is specifically configured to:
Acquiring a desensitization switch and ciphertext decryption information in the session auxiliary configuration information, and decrypting the session message according to the ciphertext decryption information to obtain a decrypted text;
determining whether the state of the desensitizing switch is an on state;
if the state of the desensitization switch is the on state, sensitive word filtering is carried out on the session message to obtain a filtering text;
And extracting keywords or identifying intention of the filtered text to obtain a target text.
Further, the pushing module 805 is specifically configured to:
acquiring a uniform resource locator in the session auxiliary configuration information;
And calling a question-answering system according to the uniform resource locator, and matching standard answers of the target text in a database of the question-answering system.
Further, the message pushing device further includes an updating module 806, where after standard answer matching is performed on the target text, the updating module 806 is configured to:
if the target standard answer of the target text is not matched, carrying out context analysis on the session message corresponding to the target text to generate the standard answer of the target text;
and updating the standard answers of the target text and the target greeting to a database storing a plurality of standard answers.
Further, the message pushing apparatus further includes an installation module 807, where, before the target terminal performs the session through the target application, the installation module 807 is configured to:
Acquiring a software development kit and a configuration information set of a target application, wherein the configuration information set comprises a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers;
Installing a target application to a target terminal through a software development kit;
And starting a session auxiliary thread for each user identification number according to the session auxiliary configuration information so as to provide a session auxiliary function when the target terminal performs a session through the target application.
For specific limitations of the message pushing device, reference may be made to the above limitation of the message pushing method, and no further description is given here. The various modules in the message pushing device described above may be implemented in whole or in part by software, hardware, and combinations thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.
In one embodiment, a computer device is provided, which may be a server, and the internal structure of which may be as shown in fig. 9. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer equipment is used for storing data used and generated by the message pushing method. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a message pushing method.
In one embodiment, a computer device is provided, which may be a terminal, and an internal structure diagram thereof may be as shown in fig. 10. The computer device includes a processor, a memory, a network interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The network interface of the computer device is for communicating with an external server via a network connection. The computer program is executed by a processor to implement a message pushing method.
In one embodiment, a computer device is provided comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, the processor implementing the steps of when executing the computer program:
When a target terminal carries out a session through a target application, determining whether an enabling instruction of a session auxiliary function is received;
if an enabling instruction of a session auxiliary function is received, determining a user identification number corresponding to the session, and acquiring session auxiliary configuration information of the user identification number, wherein the user identification number is an identification number of a user in a target application;
synchronizing the session message according to the user identification number and the session auxiliary configuration information to obtain a session message;
Preprocessing the session message to obtain a target text of the session message;
And carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:
When a target terminal carries out a session through a target application, determining whether an enabling instruction of a session auxiliary function is received;
if an enabling instruction of a session auxiliary function is received, determining a user identification number corresponding to the session, and acquiring session auxiliary configuration information of the user identification number, wherein the user identification number is an identification number of a user in a target application;
synchronizing the session message according to the user identification number and the session auxiliary configuration information to obtain a session message;
Preprocessing the session message to obtain a target text of the session message;
And carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in embodiments provided herein may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous link (SYNCHLINK) DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-described functions.
The above embodiments are only for illustrating the technical solution of the present invention, and not for limiting the same; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention, and are intended to be included in the scope of the present invention.
Claims (9)
1. A message pushing method, comprising:
Acquiring a software development kit and a configuration information set of a target application, wherein the configuration information set comprises a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers, and the session auxiliary configuration information comprises a desensitization switch, ciphertext decryption information, a uniform resource locator of a question-answering system, a synchronization period, a synchronization data size and key information of the software development kit;
installing the target application to a target terminal through the software development kit;
starting a session auxiliary thread for each user identity number so as to provide a session auxiliary function when the target terminal performs a session through the target application;
when the target terminal carries out a session through the target application, determining whether an enabling instruction of the session auxiliary function is received;
If an enabling instruction of the session auxiliary function is received, determining the user identification number corresponding to the session, and acquiring session auxiliary configuration information of the user identification number, wherein the user identification number is the identification number of the user in the target application;
synchronizing the session message according to the user identification number and the session auxiliary configuration information to obtain a session message;
preprocessing the session message to obtain a target text of the session message;
and carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
2. The message pushing method as claimed in claim 1, wherein said synchronizing the session in the target application to a session message according to the user identification number and the session assistance configuration information, comprises:
Determining a session auxiliary thread corresponding to the user identity number, and acquiring a synchronization period and a synchronization data size in the session auxiliary configuration information;
And according to the synchronization period, acquiring a message with the size of the synchronization data from the conversation auxiliary thread as the conversation message.
3. The message pushing method as claimed in claim 1, wherein the preprocessing the session message to obtain the target text of the session message includes:
Acquiring a desensitization switch and ciphertext decryption information in the session auxiliary configuration information, and decrypting the session message according to the ciphertext decryption information to obtain a decrypted text;
Determining whether the state of the desensitizing switch is an on state;
if the state of the desensitization switch is the on state, sensitive word filtering is carried out on the session message to obtain a filtering text;
and extracting keywords or identifying intention of the filtered text to obtain the target text.
4. The message pushing method as claimed in claim 1, wherein performing standard answer matching on the target text comprises:
acquiring a uniform resource locator in the session auxiliary configuration information;
And calling a question-answering system according to the uniform resource locator, and matching standard answers of the target text in a database of the question-answering system.
5. The message pushing method of claim 1, wherein after the standard answer matching is performed on the target text, the method further comprises:
When the target standard answer of the target text is not matched, carrying out context analysis on the session message corresponding to the target text, and generating the standard answer of the target text;
and updating the target text and the standard answers of the target text to a database storing a plurality of standard answers.
6. A message pushing device, comprising:
a mounting module for:
Acquiring a software development kit and a configuration information set of a target application, wherein the configuration information set comprises a plurality of user identification numbers and session auxiliary configuration information of the user identification numbers, and the session auxiliary configuration information comprises a desensitization switch, ciphertext decryption information, a uniform resource locator of a question-answering system, a synchronization period, a synchronization data size and key information of the software development kit;
installing the target application to a target terminal through the software development kit;
starting a session auxiliary thread for each user identity number so as to provide a session auxiliary function when the target terminal performs a session through the target application;
the first determining module is used for determining whether an enabling instruction of the session auxiliary function is received or not when the target terminal carries out a session through the target application;
The second determining module is used for determining the user identification number corresponding to the session and obtaining session auxiliary configuration information of the user identification number if receiving an enabling instruction of the session auxiliary function, wherein the user identification number is the identification number of the user in the target application;
the synchronization module is used for synchronizing the session information according to the user identification number and the session auxiliary configuration information to obtain a session information;
The preprocessing module is used for preprocessing the session message to obtain a target text of the session message;
And the pushing module is used for carrying out standard answer matching on the target text, sending the matched target standard answer of the target text to the target terminal, and pushing through a display window of the session auxiliary function.
7. The message pushing apparatus of claim 6, wherein the message synchronizing the session in the target application to a session message according to the user identification number and the session assistance configuration information comprises:
Determining a session auxiliary thread corresponding to the user identity number, and acquiring a synchronization period and a synchronization data size in the session auxiliary configuration information;
And according to the synchronization period, acquiring a message with the size of the synchronization data from the conversation auxiliary thread as the conversation message.
8. A computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the message pushing method according to any of claims 1 to 5 when the computer program is executed.
9. A computer readable storage medium storing a computer program, characterized in that the computer program when executed by a processor implements the steps of the message pushing method according to any of claims 1 to 5.
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