CN115499775A - Equipment offline processing method and device - Google Patents
Equipment offline processing method and device Download PDFInfo
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- CN115499775A CN115499775A CN202211105090.1A CN202211105090A CN115499775A CN 115499775 A CN115499775 A CN 115499775A CN 202211105090 A CN202211105090 A CN 202211105090A CN 115499775 A CN115499775 A CN 115499775A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/80—Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/10—Connection setup
- H04W76/14—Direct-mode setup
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Abstract
The application provides an equipment offline processing method and device, wherein the method comprises the following steps: when the equipment management server monitors that the first mobile equipment is in an offline state, inquiring a historical field log of the first mobile equipment, if the first mobile equipment is determined not to meet the site interference condition according to the position information in the environment information carried by the latest log, judging whether the first mobile equipment meets the weather interference condition, and determining that a problem event of the first mobile equipment is weather interference when the first mobile equipment meets the weather condition that the position of the first mobile equipment belongs to a severe weather type and is in an online state after the weather condition is converted into a normal weather type; matching a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event; according to the target processing scheme and the position information of the first mobile equipment, generating offline processing information of the first mobile equipment and sending the offline processing information to the operation and maintenance terminal; the method and the device can improve the maintenance efficiency of the first mobile device.
Description
Technical Field
The application relates to the technical field of automation, in particular to an equipment offline processing method and device.
The scheme is a divisional application of a patent application with the application number of 2019114091992.
Background
At present, in the use of the sharing device, the sharing device needs to upload data to the server in real time, and when the sharing device does not upload data to the server within a specified time, the server may determine that the sharing device is offline, notify an operation and maintenance person to find the sharing device based on the last uploaded position data of the sharing device, and recover or maintain the sharing device.
The off-line reasons of the shared equipment are various, and under the condition that the reasons are unclear, operation and maintenance personnel often cannot quickly determine the off-line reasons of the shared equipment on the site, and even after the operation and maintenance personnel arrive at the site, the shared equipment is found to have no fault, so that the maintenance efficiency of the shared equipment is influenced.
Disclosure of Invention
In view of this, an object of the present application is to provide an apparatus offline processing method and apparatus, which can improve the efficiency of mobile apparatus maintenance.
According to one aspect of the present application, an electronic device may include a storage medium and a processor in communication with the storage medium. The storage medium stores machine-readable instructions executable by the processor. When the electronic device is operated, the processor communicates with the storage medium through the bus, and the processor executes the machine readable instructions to perform the following operations:
when the first mobile device is disconnected from the device management server, generating a field log;
sending the live log attempt to the device management server via short message service, SMS;
if the field log cannot be sent through the SMS, establishing short-distance communication connection with a second mobile device, sending the field log to the second mobile device through the short-distance communication connection, and forwarding the field log to the device management server by the second mobile device; the second mobile device is a mobile device normally connected to the device management server.
In some embodiments, when the first mobile device cannot search for a second mobile device capable of establishing a short-range communication connection, the method may further include the following operations:
the first mobile device stores the live log;
and uploading the field log to the equipment management server when the first mobile equipment is connected with the equipment management server again.
According to another aspect of the application, a processor may perform the following operations:
when the equipment management server monitors that the first equipment is in an off-line state, querying a historical log of the first equipment, and determining a problem event of the first equipment according to environment information carried by the latest log in the historical log;
matching a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event;
and generating the offline processing information of the first equipment according to the target processing scheme and the position information carried in the environment information of the first equipment, and sending the offline processing information to the operation and maintenance terminal.
In some embodiments, the determining the problem event of the first device according to the environment information carried by the latest log in the history logs may include:
determining an offline location of the first device according to the position information in the environment information;
judging whether the first equipment is in a preset place or not according to the offline place of the first equipment;
if the first equipment is in a preset place, performing online detection on the first equipment according to a preset time interval within a preset time period, and if the first equipment is detected to be online within the preset time period, determining that the problem event of the first equipment is place interference.
In some embodiments, after determining whether the first device is at the preset location, the following operations may be further included:
if the first equipment is not in the preset place, determining the weather condition of the first equipment according to the weather information in the environment information;
if the weather condition of the first device belongs to a preset severe weather type, monitoring the weather condition of a place corresponding to the position information according to the position information in the environment information;
and when it is monitored that the weather condition of the place corresponding to the position information is converted into a normal weather type, if the first device is determined to be in an online state, determining that the problem event of the first device is weather interference.
In some embodiments, after monitoring the weather condition of the location corresponding to the location information, the following operations may be further included:
when the weather condition of the place corresponding to the position information is monitored to be converted into a normal weather type, if the first equipment is determined to be still in an offline state, acquiring the state information of the subscriber identity module card of the first equipment;
judging whether the SIM card of the first device is in an abnormal state or not according to the SIM card state information of the first device;
and if the first equipment is in the abnormal state, determining that the problem event of the first equipment is the fault of the user identification card.
In some embodiments, after determining whether the subscriber identity card of the first device is in the abnormal state, the following operations may be further included:
if the user identification card of the first equipment is not in an abnormal state, searching second equipment capable of establishing short-distance communication connection with the first equipment according to the position information in the environment information;
inquiring the communication condition of an operator corresponding to the user identification card through the second equipment, and judging the communication condition of the operator;
and if the communication condition of the operator does not accord with the preset communication condition, performing online detection on the first equipment according to a preset time interval within a preset time period, and if the first equipment is not detected to be online within the preset time period, determining that the problem event of the first equipment is the operator fault.
In some embodiments, after determining the communication condition of the operator, the following operations may be further included:
and if the communication condition of the operator meets the preset communication condition, determining that the problem event of the first equipment is equipment damage.
In some embodiments, the device management server may detect the connection status of the first device by:
detecting a connection state of the first device through a long connection and/or a short connection with the first device.
According to another aspect of the present application, there is provided an apparatus for offline processing of a device, which is applied to a mobile device, the apparatus including the following structures:
the generation module is used for generating a field log when the first mobile device is disconnected with the device management server;
a communication module for sending the field log attempt to the device management server via a Short Message Service (SMS); if the field log cannot be sent through the SMS, establishing short-distance communication connection with a second mobile device, sending the field log to the second mobile device through the short-distance communication connection, and forwarding the field log to the device management server by the second mobile device; the second mobile device is a mobile device normally connected to the device management server.
In some embodiments, the communication module may be further operable to:
when the communication module cannot search a second mobile device capable of establishing short-distance communication connection, storing the field log; and uploading the field log to the equipment management server when the connection with the equipment management server is reestablished.
In another aspect of the present application, an apparatus for offline processing of a device is provided, which is applied to a device management server, and includes the following structures:
the analysis module is used for inquiring a historical log of the first equipment after the equipment management server monitors that the first equipment is in an off-line state, and determining a problem event of the first equipment according to environment information carried by the latest log in the historical log;
the matching module is used for matching a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event;
and the sending module is used for generating the offline processing information of the first equipment according to the target processing scheme and the position information carried in the environment information of the first equipment, and sending the offline processing information to the operation and maintenance terminal.
In some embodiments, when the analysis module determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is configured to:
determining an offline location of the first device according to the position information in the environment information;
judging whether the first equipment is in a preset place or not according to the offline place of the first equipment;
if the first equipment is in a preset place, performing online detection on the first equipment according to a preset time interval within a preset time period, and if the first equipment is detected to be online within the preset time period, determining that the problem event of the first equipment is place interference.
In some embodiments, when the analysis module determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
if the first equipment is not in the preset place, determining the weather condition of the first equipment according to the weather information in the environment information;
if the weather condition of the first device belongs to a preset severe weather type, monitoring the weather condition of a place corresponding to the position information according to the position information in the environment information;
and when the weather condition of the place corresponding to the position information is monitored to be converted into a normal weather type, if the first device is determined to be in an online state, determining that the problem event of the first device is weather interference.
In some embodiments, when the analysis module determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
when the weather condition of the place corresponding to the position information is monitored to be converted into a normal weather type, if the first equipment is determined to be still in an offline state, acquiring the state information of the subscriber identity module card of the first equipment;
judging whether the SIM card of the first device is in an abnormal state or not according to the SIM card state information of the first device;
and if the first equipment is in an abnormal state, determining that the problem event of the first equipment is the fault of the user identification card. In some embodiments, when the analysis module determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
if the user identification card of the first equipment is not in an abnormal state, searching second equipment capable of establishing short-distance communication connection with the first equipment according to the position information in the environment information;
inquiring the communication condition of an operator corresponding to the user identification card through the second equipment, and judging the communication condition of the operator;
and if the communication condition of the operator does not accord with the preset communication condition, performing online detection on the first equipment according to a preset time interval within a preset time period, and if the first equipment is not detected to be online within the preset time period, determining that the problem event of the first equipment is the operator fault.
In some embodiments, when the analysis module determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
and if the communication condition of the operator meets the preset communication condition, determining that the problem event of the first equipment is equipment damage.
In some embodiments, in the device offline processing apparatus, the device management server may detect the connection state of the first device by:
detecting a connection state of the first device through a long connection and/or a short connection with the first device.
Based on any aspect, when the mobile device is disconnected from the device management server, the mobile device sends the field log to the device management server through the mobile device or other nearby mobile devices, and therefore the device management server can judge and analyze the problem event causing the mobile device network disconnection according to the content of the field log, the processing efficiency of the mobile device network disconnection is improved, and the working difficulty of operation and maintenance personnel is reduced.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
Fig. 1 is a flowchart illustrating an apparatus offline processing method according to an embodiment of the present application;
fig. 2 is a flowchart illustrating another device offline processing method provided in the embodiment of the present application;
fig. 3 is a flowchart illustrating a specific method for confirming a site disturbance in an offline processing method of a device according to an embodiment of the present application;
fig. 4 is a flowchart illustrating a specific method for confirming weather disturbance in the device offline processing method according to the embodiment of the present application;
fig. 5 is a flowchart illustrating a specific method for confirming a failure of an identification card in an offline processing method of a device according to an embodiment of the present application;
fig. 6 is a flowchart illustrating a specific method for confirming an operator fault in an offline device processing method according to an embodiment of the present application;
fig. 7 is a schematic structural diagram illustrating an apparatus offline processing device according to an embodiment of the present application;
fig. 8 is a schematic structural diagram illustrating another apparatus offline processing device provided in the embodiment of the present application;
fig. 9 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application.
Detailed Description
In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it should be understood that the drawings in the present application are for illustrative and descriptive purposes only and are not used to limit the scope of protection of the present application. Additionally, it should be understood that the schematic drawings are not necessarily drawn to scale. The flowcharts used in this application illustrate operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow diagrams may be performed out of order, and that steps without logical context may be reversed in order or performed concurrently. In addition, one skilled in the art, under the guidance of the present disclosure, may add one or more other operations to the flowchart, or may remove one or more operations from the flowchart.
In addition, the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
To enable those skilled in the art to use the present disclosure, the following embodiments are given in conjunction with the specific application scenario "shared bicycle offline processing". It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the application. Although the present application is described primarily in the context of a web-off process for sharing a single vehicle, it should be understood that this is merely one exemplary embodiment.
It should be noted that in the embodiments of the present application, the term "comprising" is used to indicate the presence of the features stated hereinafter, but does not exclude the addition of further features.
The Positioning technology used in the present application may be based on a Global Positioning System (GPS), a Global Navigation Satellite System (GLONASS), a COMPASS Navigation System (COMPASS), a galileo Positioning System, a Quasi-Zenith Satellite System (QZSS), a Wireless Fidelity (WiFi) Positioning technology, or the like, or any combination thereof. One or more of the above-described positioning systems may be used interchangeably in this application.
An embodiment of the present application provides an apparatus offline processing method, which is applied to a mobile apparatus, and as shown in fig. 1, the method includes the following steps:
step S101, when the first mobile equipment is disconnected with the equipment management server, a field log is generated;
step S102, sending the field log attempt to the equipment management server through a Short Message Service (SMS);
step S103, if the field log can not be sent by SMS, establishing short-distance communication connection with a second mobile device, sending the field log to the second mobile device through the short-distance communication connection, and forwarding the field log to the device management server by the second mobile device; the second mobile device is a mobile device normally connected to the device management server.
Specifically, taking the mobile device as an example of a sharing single vehicle, when detecting that the sharing single vehicle (i.e., the first mobile device) is disconnected from the device management server, the sharing single vehicle immediately collects information such as a current signal base station, a device status, and location information to generate a field log, and because the sharing single vehicle fails to communicate with the device management server, the sharing single vehicle is provided with a Subscriber Identity Module (SIM), so that the field log can be sent to the device management server in a short message form.
However, in some special cases, the sharing bicycle is located at a position where the sharing bicycle cannot send a short message, so that the field log can be successfully sent to the device management server, when the sharing bicycle fails to send the field log, the sharing bicycle searches for other sharing bicycles (i.e., second mobile devices) normally connected with the device management server within a signal coverage range through short-distance communication (such as bluetooth communication), and forwards the field log to the device management server through the normally connected sharing bicycles.
The shared bicycle generates and sends field logs at the first time after being disconnected with the equipment management server, and a data basis is provided for the equipment management server to quickly analyze the network breaking reason of the shared bicycle.
In an optional embodiment, in step S103, when the first mobile device cannot search for a second mobile device capable of establishing a short-range communication connection, the method further includes:
step 104, the first mobile device stores the field log;
and 105, uploading the field log to the equipment management server when the first mobile equipment is connected with the equipment management server again.
Specifically, when the sharing single vehicle fails to search for other sharing single vehicles which are normally connected with the equipment management server within the signal coverage range through short-distance communication, the sharing single vehicle stores the field logs locally, and immediately uploads the field logs when the sharing single vehicle is connected with the equipment management server again, before the equipment management server receives the field logs, the off-line processing of the sharing single vehicle can be performed only through the latest uploaded logs before the sharing single vehicle is off-line, and when the field logs are uploaded by the sharing single vehicle, the off-line processing result is immediately updated.
An embodiment of the present application further provides an apparatus offline processing method, which is applied to an apparatus management server, and as shown in fig. 2, the method includes the following steps:
step S201, after monitoring that the first device is in an off-line state, the device management server inquires a history log of the first device, and determines a problem event of the first device according to environment information carried by a latest log in the history log;
step S202, matching a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event;
and step S203, generating the offline processing information of the first equipment according to the target processing scheme and the position information carried in the environment information of the first equipment, and sending the offline processing information to the operation and maintenance terminal.
Specifically, taking offline processing of a sharing single vehicle as an example, when detecting that a sharing single vehicle is in an offline state, the device management server queries the environment information in the latest log in the history logs uploaded by the sharing single vehicle to determine the reason why the sharing single vehicle is offline, that is, a problem event. The environment information includes location information, weather information, and the like.
In order to deal with various conditions causing the shared bicycle to be offline, a processing scheme library is stored in the equipment management server in advance, and each problem event and a corresponding processing scheme are stored in the processing scheme library.
And the equipment management server combines the matched target processing scheme and the position information of the off-line shared bicycle and sends the combined result to the operation and maintenance terminal, and the operation and maintenance personnel holding the operation and maintenance terminal arrive at the site of the shared bicycle according to the position information and maintain or recycle the shared bicycle according to the target processing scheme.
In some embodiments, the device management server may include a processor. The processor may process information and/or data sent with the first device to the device management server to perform one or more of the functions described herein. For example, the processor may determine a problem event for the first device based on a most recent log of the historical logs for the first device. In some embodiments, the processor may include one or more processing cores (e.g., a single-core processor or a multi-core processor). Merely by way of example, a Processor may include a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), an Application Specific Instruction Set Processor (ASIP), a Graphics Processing Unit (GPU), a Physical Processing Unit (PPU), a Digital Signal Processor (DSP), a Field Programmable Gate Array (FPGA), a Programmable Logic Device (PLD), a controller, a microcontroller Unit, a Reduced Instruction Set computer (Reduced Instruction Set computer), a microprocessor, or the like, or any combination thereof.
In an optional embodiment, in the step S201, the problem event of the first device is determined according to the environment information carried in the latest log in the history logs, as shown in fig. 3, the method includes the following steps:
step S301, determining an offline location of the first device according to the position information in the environment information;
step S302, judging whether the first equipment is in a preset place or not according to the off-line place of the first equipment;
step S303, if the first device is in a preset location, performing online detection on the first device according to a preset time interval within a preset time period, and if the first device is detected to be online within the preset time period, determining that the problem event of the first device is location interference.
Specifically, the device management server queries a Transmission Control Protocol (TCP) connection history to determine that the shared bicycle is not authenticated incorrectly, and determines whether the shared bicycle is located in a tunnel, a parking lot, and other covered scenes according to position information provided in environment information in a latest log of the shared bicycle when the shared bicycle is verified to be offline. When the shared bicycle is in the scene, the shared bicycle may be disconnected from the device sharing server due to the scene, the device sharing server performs online detection on the shared bicycle within a preset time period, if the shared bicycle is not moved within the preset time period and keeps an offline state, that is, a new log is not uploaded, it is determined that the shared bicycle is offline due to site signal interference, and the corresponding processing scheme is to dispatch a maintenance worker to move the shared bicycle to the outside of the site, to re-establish connection between the shared bicycle and the device management server, and restore the online state.
For example, the shared bicycle a is parked in a tunnel which cannot communicate with the equipment sharing server, the equipment management server detects that the shared bicycle a is in an off-line state, confirms that the position of the shared bicycle a is in the tunnel from the latest log of the shared bicycle a, performs on-line detection on the shared bicycle a within 24 hours, determines that a problem event causing the shared bicycle a to be off-line is site interference when the shared bicycle does not leave the tunnel within 24 hours and uploads the new log, sends an instruction of moving the shared bicycle a and position information of the shared bicycle a to the operation and maintenance terminal, and an operation and maintenance person holding the operation and maintenance terminal searches for the shared bicycle a on site according to the position of the shared bicycle a and moves the found shared bicycle a to a designated position according to the instruction, so that the shared bicycle a and the equipment management server can be connected again smoothly.
In an alternative embodiment, as shown in fig. 4, the method further includes the following steps:
step S401, if the first equipment is not located in a preset place, determining the weather condition of the first equipment according to the weather information in the environment information;
step S402, if the weather condition of the first device belongs to a preset severe weather type, monitoring the weather condition of a place corresponding to the position information according to the position information in the environment information;
step S403, after it is monitored that the weather condition of the location corresponding to the location information is changed to a normal weather type, if it is determined that the first device is in an online state, determining that the problem event of the first device is weather interference.
Specifically, when the device management server determines that the sharing single vehicle is not in a tunnel, parking lot and other covered scenes according to the position information in the latest log of the offline sharing single vehicle, or the sharing single vehicle is in the scenes, but when the sharing single vehicle has a new log to upload during online monitoring of the sharing single vehicle, the device management server excludes the sharing single vehicle from being disconnected from the device management server due to site interference.
Under the above circumstances, the shared bicycle is disconnected from the equipment management server due to the fact that severe weather types such as rainstorm, sand storm, thunderstorm and the like interfere with propagation of signals, and therefore the equipment management server confirms the weather condition of the environment where the shared bicycle is located according to the latest log of the shared bicycle, monitors the weather condition of the position where the shared bicycle is located through the real-time weather server if the environment where the shared bicycle is located is in the severe weather type, and when the equipment management server monitors that the weather condition of the position is better, if the shared bicycle is reestablished to be connected with the equipment management server, it is stated that the shared bicycle is disconnected from the equipment management server due to weather interference, and under the circumstance, the shared bicycle does not need to be processed at all.
For example, although the shared bicycle B is in the parking lot, the equipment management server uploads a new log within a preset time period for online detection, the equipment management server knows that the location where the shared bicycle B is located is in heavy rain through weather information in the latest log of the shared bicycle B, the equipment management server detects the weather condition of the location through the real-time weather server, when the weather condition of the location is changed into a non-severe weather type, the equipment management server detects that the connection with the shared bicycle B is reestablished, the equipment management server determines that a problem event causing the shared bicycle B to be offline is weather interference, and stops offline processing of the shared bicycle B.
In an alternative embodiment, as shown in fig. 5, the method further includes the following steps:
step S501, after monitoring that the weather condition of the location corresponding to the position information is converted into a normal weather type, if it is determined that the first device is still in an offline state, acquiring the state information of the SIM card of the first device;
step S502, judging whether the SIM card of the first device is in an abnormal state according to the SIM card state information of the first device;
step S503, if the first device is in an abnormal state, determining that the problem event of the first device is a failure of the subscriber identity module card.
Specifically, under the condition that the equipment management server monitors that the weather condition of the place where the shared bicycle is located is good, the shared bicycle is not connected with the equipment management server again, and under the condition, the equipment management server eliminates two problem events of place interference and weather interference, namely the disconnection of the shared bicycle and the equipment management server, namely the disconnection of the shared bicycle caused by environmental factors.
Since the sharing bicycle needs to use the signal base station of the network operator for communication connection with the device management server, each sharing bicycle is loaded with the subscriber identity module SIM, an account corresponding to the SIM loaded in the sharing bicycle may be arrears to be shut down, or the SIM may be in poor contact due to jolt of the sharing bicycle in use, and the above two abnormal states may cause the sharing bicycle to be unable to be smoothly connected with the device management server.
In the above case, the device management server confirms whether the SIM mounted on the sharing bicycle is in poor contact (for example, the SIM is loose, or the SIM is damaged, etc.) according to the device status information in the latest log of the sharing bicycle; and meanwhile, the equipment management server acquires the balance condition of the SIM account of the shared bicycle from the database of the communication operator according to the SIM account corresponding to the shared bicycle stored in the database so as to confirm whether the SIM account of the shared bicycle is in a defaulting state or not and is shut down.
And when the equipment management server confirms that at least one of the two abnormal states occurs to the SIM of the shared bicycle, confirming that the problem time of disconnecting the shared bicycle from the equipment management server is the fault of the subscriber identity module.
The equipment management server matches a corresponding processing scheme according to the analyzed specific fault of the user identification card of the shared bicycle as follows:
if the specific fault is that the SIM account of the shared bicycle is in arrearage and stopped, the processing scheme is to recharge the SIM account of the shared bicycle so that the SIM account can be normally used, the operation can be performed by the equipment management server, and a corresponding processing instruction can also be sent to the operation and maintenance terminal, wherein the processing instruction carries the offline SIM account and the recharge amount of money of the shared bicycle;
if the specific fault is that the SIM of the shared bicycle is in poor contact, the processing scheme is to dispatch operation and maintenance personnel to reinstall and fix the SIM of the shared bicycle.
For example, the shared bicycle C cannot use the communication base station of the communication carrier due to poor SIM contact, and after the location interference and weather interference are eliminated, the device management server obtains the balance of the SIM account of the shared bicycle C to the database of the communication carrier through the stored SIM account of the shared bicycle C, which is 100.00 yuan, and confirms that the SIM account state of the shared bicycle C is normal; and meanwhile, according to the SIM state information recorded by the equipment state in the latest log of the shared bicycle C, the SIM state identified by the shared bicycle C is confirmed to be SIM-card-free. And the equipment management server confirms that the time causing the disconnection of the shared bicycle C and the equipment management server is the SIM contact failure in the fault of the subscriber identity module card according to the analysis, the equipment management server sends an instruction of reinstalling the fixed SIM and the position information of the shared bicycle C to the operation and maintenance terminal, and the operation and maintenance personnel holding the operation and maintenance terminal find the shared bicycle C on the spot according to the position information, reinstall the SIM of the fixed shared bicycle C and confirm whether the shared bicycle C is on-line again or not to the equipment management server.
In an alternative embodiment, as shown in fig. 6, the method further includes the following steps:
step S601, if the user identification card of the first device is not in an abnormal state, searching for a second device capable of establishing short-distance communication connection with the first device according to the position information in the environment information;
step S602, inquiring the communication status of the operator corresponding to the user identification card through the second device, and judging the communication status of the operator;
step S603, if the communication status of the operator does not meet a preset communication condition, performing online detection on the first device according to a preset time interval within a preset time period, and if the first device is not detected to be online within the preset time period, determining that the problem event of the first device is an operator fault.
Specifically, after the device management server confirms that the SIM of the shared bicycle is not faulty, since there is a communication fault of the whole area or a part of the area of the communication service of the communication carrier, the device management server confirms to the communication carrier whether the communication condition of the communication service of the area where the shared bicycle is located is good or not according to the communication carrier corresponding to the SIM of the shared bicycle stored in the database.
If the communication condition of the communication service of the area where the sharing bicycle is located is faulty by a communication operator, the equipment management server carries out timed online monitoring on the sharing bicycle within a preset time period, if the sharing bicycle does not have a moving position and is not online within the preset time period, namely new online data is not uploaded, the problem time causing disconnection between the sharing bicycle and the equipment management server is determined to be operator fault, and a processing scheme generated by the equipment management server can be that operation and maintenance personnel are dispatched to the site to move the sharing bicycle to the area where the communication condition of the communication operator is good or the sharing bicycle is temporarily recycled; the communication status may be periodically inquired about the communication carrier, and when it is confirmed that the communication status of the communication carrier is recovered to normal, it may be confirmed again whether the shared bicycle is connected to the device management server again.
For example, the shared bicycle D is disconnected from the device management server, after the device management server eliminates the problem events of site interference, weather interference and user identification card faults, the device management server queries the communication operator to which the SIM loaded in the shared bicycle D belongs, the device management server queries the communication status of the area where the shared bicycle D is located, the communication status of the area where the shared bicycle D is located returned by the communication operator is in fault, the device management server monitors the shared bicycle D on line at regular time within 24 hours, the device management server does not receive the online data uploaded by the shared bicycle D within 24 hours, the device management server determines that the problem event that the shared bicycle D is offline is the operator fault, and sends an indication that the shared bicycle D is moved to the vicinity area with good communication status and the location information of the shared bicycle D to the operation and maintenance terminal, and the operation and maintenance person holding the operation and maintenance terminal finds the shared bicycle D on site according to the location information and sends the shared bicycle D to the vicinity area with good communication status.
In an optional embodiment, the method further comprises the following steps:
step 604, if the communication status of the operator meets the preset communication condition, determining that the problem event of the first device is a device damage.
Specifically, after the place interference, the weather interference, the user identification card fault and the problem event of an operator of the off-line shared bicycle are eliminated, the device management server confirms that the problem event causing the disconnection of the shared bicycle and the device management server is the device damage, and the matched processing scheme is to dispatch operation and maintenance personnel to carry out recovery and maintenance on the shared bicycle. After the sharing bicycle is recovered, operation and maintenance personnel can select to replace the damaged equipment component of the sharing bicycle for reuse or discard the sharing bicycle according to the damage condition of the sharing bicycle.
For example, after the device management server analyzes the data, it is determined that the shared bicycle E is offline, the device management server sends a recovery instruction and position information of the shared bicycle E to the operation and maintenance terminal, an operation and maintenance person holding the operation and maintenance terminal finds the shared bicycle E on site according to the position information and recovers the shared bicycle E, after checking the recovered shared bicycle E, it is determined that the state of the shared bicycle is that the processor device mounted on the shared bicycle is damaged, and the operation and maintenance person replaces the processor device of the shared bicycle E and puts the shared bicycle into use again.
In an optional embodiment, the device management server detects the connection status of the first device by:
and detecting the connection state of the first equipment through long connection and/or short connection with the first equipment.
Specifically, the long connection refers to that the device management server establishes a continuous communication connection with the shared bicycle, and the connection is in the following two connection modes:
(1) When a sharing bicycle is started by a user end to start an order, the sharing bicycle sends an online request to an equipment management server, the equipment management server responds to the online request, establishes real-time communication connection with the sharing bicycle and acquires data of the sharing bicycle in real time; after the sharing bicycle completes the order, the sharing bicycle sends an offline request to the equipment management server so as to disconnect the real-time communication connection with the equipment management server and enter a dormant state;
(2) When the shared bicycle is not started by the user side, namely in a standby state, the shared bicycle and the equipment management server keep real-time communication connection, namely an online state; when the shared bicycle is started by the user side to start an order, the shared bicycle sends order receiving data to the equipment management server and stops real-time communication connection with the equipment management server, and after the order is finished, the shared bicycle sends order finishing data to the equipment management server and establishes real-time communication connection with the equipment management server again.
In practical application, the two connection modes can be used simultaneously, when the two connection modes are used simultaneously, the sharing bicycle is in real-time communication connection with the equipment management server in the order receiving state and the standby state, and the equipment management server switches the online attribute of the sharing bicycle according to the order receiving state and the standby state of the sharing bicycle.
The short connection means that the equipment management server only acquires data of the shared bicycle when the shared bicycle receives the order and completes the order, or acquires instant data from the shared bicycle at regular time according to a preset data acquisition cycle.
The data in the long connection is updated in real time, and the data in the short connection is acquired at a specific time point or timing, so that only the long connection or the short connection can be selected according to needs, the long connection and the short connection can also be used simultaneously, the long connection is used for ensuring that the equipment management server grasps the real-time latest data of the shared bicycle, and the short connection is used for ensuring that the equipment management server can confirm the state of the shared bicycle according to the data of the shared bicycle at one or more time points when the long connection is abnormal.
Based on the same inventive concept, an apparatus offline processing apparatus corresponding to the apparatus offline processing method is also provided in the embodiments of the present application, and since the principle of the apparatus in the embodiments of the present application for solving the problem is similar to that of the apparatus offline processing method in the embodiments of the present application, reference may be made to the implementation of the apparatus for implementing the apparatus, and repeated details are not described herein.
Referring to fig. 7, a schematic diagram of an apparatus offline processing apparatus provided in this embodiment is applied to a mobile device, where the apparatus includes: a generation module 70 and a communication module 71; wherein, the first and the second end of the pipe are connected with each other,
a generating module 70, configured to generate a field log when the first mobile device is disconnected from the device management server;
a communication module 71, configured to send the field log attempt to the device management server through a short message service SMS; if the field log can not be sent by SMS, establishing short-distance communication connection with a second mobile device, sending the field log to the second mobile device by the short-distance communication connection, and forwarding the field log to the device management server by the second mobile device; the second mobile device is a mobile device normally connected to the device management server.
According to the method and the device for the mobile device offline detection, when the mobile device is disconnected with the device management server, the mobile device sends the field logs to the device management server through the mobile device or other nearby mobile devices, and therefore the device management server can judge and analyze the problem events causing the mobile device offline according to the content of the field logs, the processing efficiency of the mobile device offline is improved, and the working difficulty of operation and maintenance personnel is reduced.
In an alternative embodiment, the communication module 71 is further configured to:
when the communication module can not search a second mobile device capable of establishing short-distance communication connection, storing the field log;
and uploading the field log to the equipment management server when the first mobile equipment is reestablished with the equipment management server.
Referring to fig. 8, a schematic diagram of an apparatus offline processing apparatus provided in this embodiment is applied to an apparatus management server, where the apparatus includes: an analysis module 80, a matching module 81 and a sending module 82; wherein, the first and the second end of the pipe are connected with each other,
the analysis module 80 is configured to, when the device management server monitors that the first device is in an offline state, query a history log of the first device, and determine a problem event of the first device according to environment information carried by a latest log in the history log;
a matching module 81, configured to match a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event;
and a sending module 82, configured to generate the offline processing information of the first device according to the target processing scheme and the location information carried in the environment information of the first device, and send the offline processing information to the operation and maintenance terminal.
In an optional embodiment, when the analysis module 80 determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is configured to:
determining an offline location of the first device according to the position information in the environment information;
judging whether the first equipment is in a preset place or not according to the offline place of the first equipment;
if the first device is in a preset place, performing online detection on the first device according to a preset time interval within a preset time period, and if the first device is detected to be online within the preset time period, determining that the problem event of the first device is place interference.
In an optional embodiment, when the analysis module 80 determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
if the first equipment is not in the preset place, determining the weather condition of the first equipment according to the weather information in the environment information;
if the weather condition of the first device belongs to a preset severe weather type, monitoring the weather condition of a place corresponding to the position information according to the position information in the environment information;
and when the weather condition of the place corresponding to the position information is monitored to be converted into a normal weather type, if the first equipment is determined to be in an online state, determining that the problem event of the first equipment is weather interference.
In an optional embodiment, when the analysis module 80 determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
when the weather condition of the place corresponding to the position information is monitored to be changed into a normal weather type, if the first equipment is determined to be still in an off-line state, obtaining the state information of the subscriber identity module card of the first equipment;
judging whether the user identification card of the first equipment is in an abnormal state or not according to the state information of the user identification card of the first equipment;
and if the first equipment is in the abnormal state, determining that the problem event of the first equipment is the fault of the user identification card.
In an optional embodiment, when the analysis module 80 determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
if the user identification card of the first device is not in an abnormal state, searching for second equipment capable of establishing short-distance communication connection with the first device according to the position information in the environment information;
inquiring the communication state of an operator corresponding to the user identification card through the second equipment, and judging the communication state of the operator;
if the communication condition of the operator does not accord with the preset communication condition, regularly monitoring the first equipment within a preset time period;
when online data of the first device are not received within a preset time period, it is determined that the problem event of the first device is an operator fault.
In an optional embodiment, when the analysis module 80 determines the problem event of the first device according to the environment information carried in the latest log in the history logs, the analysis module is further configured to:
and if the communication condition of the operator meets the preset communication condition, determining that the problem event of the first equipment is equipment damage.
In an optional embodiment, in the analysis module 80, the device management server detects the connection status of the first device by:
and detecting the connection state of the first equipment through long connection and/or short connection with the first equipment.
The description of the processing flow of each module in the device and the interaction flow between the modules may refer to the related description in the above method embodiments, and will not be described in detail here.
An embodiment of the present application further provides a computer device 90, as shown in fig. 9, which is a schematic structural diagram of the computer device 90 provided in the embodiment of the present application, and includes: a processor 91, a memory 92, and a bus 93. The memory 92 stores machine-readable instructions (such as execution instructions corresponding to the generation module 70 and the communication module 71 in the apparatus in fig. 7, the analysis module 80, the matching module 81, and the sending module 82 in the apparatus in fig. 8, and the like) executable by the processor 91, when the computer device 90 runs, the processor 91 communicates with the memory 92 through the bus 93, and the machine-readable instructions, when executed by the processor 91, perform the steps of the device offline processing method.
The embodiment of the application also provides a computer-readable storage medium, wherein a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the device offline processing method are executed.
Specifically, the storage medium can be a general storage medium, such as a mobile disk, a hard disk, and the like, and when a computer program on the storage medium is executed, the device offline processing method can be executed, so that a problem of how to quickly and accurately process offline of the mobile device by the device management server is solved, and an effect of improving processing efficiency of network disconnection of the mobile device is achieved.
It can be clearly understood by those skilled in the art that, for convenience and simplicity of description, the specific working process of the system and the apparatus described above may refer to the corresponding process in the method embodiment, and is not described in detail in this application. In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is only one logical functional division, and other divisions may be realized in practice, and for example, a plurality of modules or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed coupling or direct coupling or communication connection between each other may be through some communication interfaces, indirect coupling or communication connection between devices or modules, and may be in an electrical, mechanical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U disk, a removable hard disk, a ROM, a RAM, a magnetic disk or an optical disk, and various media capable of storing program codes.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (11)
1. An apparatus offline processing method is applied to an apparatus management server, and the method includes:
when the equipment management server monitors that a first mobile equipment is in an offline state, inquiring a historical field log of the first mobile equipment;
if the first mobile equipment is determined not to meet the site interference condition according to the position information in the environment information carried by the latest log in the historical site log, further judging whether the first mobile equipment meets the weather interference condition;
if yes, determining that the problem event of the first mobile equipment is weather interference; wherein the first mobile device satisfying the weather disturbance condition comprises: the weather condition of the position where the first mobile equipment is located belongs to a preset severe weather type, and the first mobile equipment is in an online state after the weather condition is converted into a normal weather type;
matching a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event;
and generating the offline processing information of the first mobile equipment according to the target processing scheme and the position information carried in the environment information of the first mobile equipment, and sending the offline processing information to the operation and maintenance terminal.
2. The method of claim 1, further comprising:
if the first mobile device is determined to meet the site interference condition according to the position information in the environment information carried by the latest log in the historical site log, determining that the problem event of the first mobile device is site interference;
determining that the first mobile device meets a site interference condition according to position information in environment information carried by the latest log in the historical site logs, wherein the determining comprises the following steps:
determining an offline location of the first mobile device according to the position information in the environment information;
judging whether the first mobile equipment is in a preset place or not according to the offline place of the first mobile equipment;
if the first mobile equipment is in a preset place, online detection is carried out on the first mobile equipment according to a preset time interval within a preset time period, and if online detection is carried out on the first mobile equipment within the preset time period, it is determined that the first mobile equipment meets a place interference condition.
3. The method of claim 2, wherein if the first mobile device does not satisfy the venue interference condition, further determining whether the first mobile device satisfies a weather interference condition comprises:
if the first mobile equipment does not meet the site interference condition, determining the weather condition of the first mobile equipment according to the weather information in the environment information;
if the weather condition of the first mobile device belongs to a preset severe weather type, monitoring the weather condition of a place corresponding to the position information according to the position information in the environment information;
and when the weather condition of the place corresponding to the position information is monitored to be converted into a normal weather type, if the first mobile equipment is determined to be in an online state, determining that the first mobile equipment meets the weather interference condition.
4. The method of claim 3, further comprising:
if the first mobile equipment does not meet the weather interference condition, further judging whether the first mobile equipment meets the fault condition of the subscriber identity module card;
if yes, determining that the problem event of the first mobile equipment is a fault of a user identification card; wherein the first mobile device meeting the subscriber identity card fault condition comprises: the subscriber identity module card of the first mobile device is in an abnormal state.
5. The method of claim 4, wherein determining whether the first mobile device satisfies a subscriber identity card failure condition comprises:
when the weather condition of the place corresponding to the position information is monitored to be converted into a normal weather type, if the first mobile equipment is determined to be still in an offline state, acquiring the state information of the subscriber identity module card of the first mobile equipment;
judging whether the SIM card of the first mobile equipment is in an abnormal state or not according to the SIM card state information of the first mobile equipment;
and if the first mobile equipment is in the abnormal state, determining that the first mobile equipment meets the fault condition of the user identification card.
6. A device offline processing method is applied to a first mobile device, and comprises the following steps:
when the first mobile device is disconnected from the device management server, generating a field log;
sending the live log attempt to the device management server via Short Message Service (SMS);
if the field log cannot be sent through the SMS, establishing short-distance communication connection with a second mobile device, sending the field log to the second mobile device through the short-distance communication connection, and forwarding the field log to the device management server by the second mobile device; the second mobile device is a mobile device normally connected with the device management server; the device management server is used for executing the device offline processing method of any one of claims 1 to 5.
7. The method of claim 6, wherein when the first mobile device cannot search for a second mobile device capable of establishing a short-range communication connection, further comprising:
the first mobile device storing the live log;
and when the first mobile device and the device management server reestablish the connection, uploading the field log to the device management server.
8. An apparatus for offline processing of a device, applied to a device management server, includes:
the analysis module is used for inquiring a historical field log of the first mobile device after the device management server monitors that the first mobile device is in an offline state, and if the first mobile device is determined not to meet a place interference condition according to position information in environment information carried by the latest log in the historical field log, further judging whether the first mobile device meets a weather interference condition; if yes, determining that the problem event of the first mobile equipment is weather interference; wherein the first mobile device satisfying the weather disturbance condition comprises: the weather condition of the position where the first mobile equipment is located belongs to a preset severe weather type, and the first mobile equipment is in an online state after the weather condition is converted into a normal weather type;
the matching module is used for matching a corresponding target processing scheme in a pre-stored processing scheme library according to the problem event;
and the sending module is used for generating the offline processing information of the first mobile equipment according to the target processing scheme and the position information carried in the environment information of the first mobile equipment, and sending the offline processing information to the operation and maintenance terminal.
9. An apparatus for offline processing of a device, applied to a mobile device, the apparatus comprising:
the generation module is used for generating a field log when the first mobile device is disconnected with the device management server;
a communication module for sending the field log attempt to the device management server via a Short Message Service (SMS); if the field log cannot be sent through the SMS, establishing short-distance communication connection with a second mobile device, sending the field log to the second mobile device through the short-distance communication connection, and forwarding the field log to the device management server by the second mobile device; the second mobile device is a mobile device normally connected with the device management server; the device management server is used for executing the device offline processing method of any one of claims 1 to 5.
10. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating via the bus when the electronic device is operating, the processor executing the machine-readable instructions to perform the steps of the method according to any one of claims 1 to 7.
11. A computer-readable storage medium, having stored thereon a computer program which, when being executed by a processor, is adapted to carry out the steps of the method according to any one of claims 1 to 7.
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| CN112533150A (en) * | 2020-12-07 | 2021-03-19 | 武汉小安科技有限公司 | Bluetooth positioning vehicle searching method, device, equipment and storage medium |
| CN112948056A (en) * | 2021-03-05 | 2021-06-11 | 浪潮云信息技术股份公司 | Log log collection method and system on edge node for kubenge |
| CN114745252B (en) * | 2022-04-18 | 2024-03-15 | 中国第一汽车股份有限公司 | Method and device for detecting network break reason of vehicle, electronic equipment and storage medium |
| CN115696186B (en) * | 2022-10-18 | 2023-10-24 | 合肥松果智造智能科技有限公司 | Offline sharing device positioning method, device and system |
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| US9578495B2 (en) * | 2011-12-19 | 2017-02-21 | Qualcomm Incorporated | Handling impaired wireless connection in a communication system |
| CN105227351B (en) * | 2015-09-01 | 2019-08-16 | 上海斐讯数据通信技术有限公司 | Log acquisition system, journal obtaining method and electronic equipment |
| CN105721482A (en) * | 2016-03-03 | 2016-06-29 | 天津大学 | Mobile terminal handheld vehicle management method based on Internet of Vehicles |
| CN107664957B (en) * | 2016-07-28 | 2019-11-22 | 比亚迪股份有限公司 | Emergency driving method, system and vehicle based on vehicle remote control |
| JP6690474B2 (en) * | 2016-08-30 | 2020-04-28 | 沖電気工業株式会社 | Communication device, communication program, and communication system |
| CN107016452A (en) * | 2016-11-30 | 2017-08-04 | 阿里巴巴集团控股有限公司 | Exchange method and device under line based on augmented reality |
| CN109102350A (en) * | 2017-06-20 | 2018-12-28 | 宁波轩悦行电动汽车服务有限公司 | A kind of electric car lease monitoring system and O&M method |
| CN108156231B (en) * | 2017-12-21 | 2020-11-03 | 北京摩拜科技有限公司 | Method for communication between fault vehicle and server, vehicle and server |
| CN109278678B (en) * | 2018-09-28 | 2020-06-12 | 北京首汽智行科技有限公司 | Vehicle failure determination system |
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