CN115496504A - After-sale management system - Google Patents
After-sale management system Download PDFInfo
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- CN115496504A CN115496504A CN202210950490.6A CN202210950490A CN115496504A CN 115496504 A CN115496504 A CN 115496504A CN 202210950490 A CN202210950490 A CN 202210950490A CN 115496504 A CN115496504 A CN 115496504A
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- equipment
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
Abstract
The invention discloses an after-sale management system which comprises an access module, an interface module, a service communication module and a service management module which are sequentially connected, wherein the service management module is respectively connected with a storage module through a service module and a basic service module. According to the technical scheme, the service management module controls the service management module for the working environment of the equipment and the basic service management for the workload and the state of the equipment, a worker connects the service communication module with different equipment to realize access and control on the service management module, process information and control instructions are stored, subsequent management and optimization are facilitated, and the service life of the equipment is prolonged.
Description
Technical Field
The invention relates to the technical field of after sales, in particular to an after sales management system.
Background
The existing after-sale management of buyers is based on the self-carried after-sale service of merchants, most of the buyers directly use equipment after purchasing, only warehousing and ex-warehouse records exist, in-process management is lacked, the equipment can be managed only when the equipment fails, the history problem that the equipment is difficult to recover exists at the moment, and the service life of the equipment is greatly reduced.
Chinese patent document CN109801041a discloses a "purchasing service management method, apparatus, device and storage medium". The purchasing business management method comprises the following steps: s10: acquiring a purchasing service contract, and acquiring a purchasing list according to the purchasing service contract; s20: according to the purchase list, sending a list checking message, and acquiring a corresponding list checking result; s30: generating and sending a purchasing bidding message according to the purchasing list and the list checking result; s40: if the response message corresponding to the purchase bidding message is obtained, after the data identifier used by the purchase service contract is marked, the data of the purchase service contract is written into a purchase data packet and stored in a corresponding database, and the purchase data packet is marked by using the data identifier. The above technical solution lacks management of the working process of the device.
Disclosure of Invention
The invention mainly solves the technical problem that the original technical scheme is lack of management on the working process of equipment, and provides an after-sales management system.
The technical problem of the invention is mainly solved by the following technical scheme: the invention comprises the following steps:
the access module is used for accessing the interface module through the communication equipment and is connected with the interface module;
the interface module is used for assisting the communication equipment to issue an instruction to the equipment management mechanism and is connected with the equipment management mechanism; the equipment management mechanism is used for managing the equipment and is connected with the storage module;
and the storage module is used for storing the equipment information and the control instruction.
The service management module controls the service management module for the working environment of the equipment and the basic service management for the workload and the state of the equipment, a worker connects the service communication module with different equipment to realize access and control on the service management module, and stores process information and control instructions, so that subsequent management and optimization are facilitated, and the service life of the equipment is prolonged.
Preferably, the device management mechanism includes:
the service communication module is used for receiving the control instruction and information interaction with the communication equipment and is connected with the interface module;
the service management module is used for controlling corresponding actions of the service module and the basic service module according to the control instruction and is connected with the service communication module;
the service module is used for realizing the management of equipment information release, task scheduling and energy access and is connected with the service management module;
and the basic service module is used for realizing equipment management, equipment tracking and statistical mining and is connected with the service management module.
Preferably, the working method comprises the following steps:
s1, purchasing equipment and processing newly purchased equipment;
s2, equipment management and maintenance are carried out;
s3, equipment work application and management are carried out;
and S4, correspondingly processing the use condition of the equipment.
Preferably, the step S1 specifically includes:
s1.1, checking and accepting the purchasing equipment;
s1.2, warehousing the accessories of the purchasing equipment after the acceptance is qualified;
s1.3, when equipment is maintained, the parts of the equipment parts library are taken out of the warehouse.
Preferably, the step 2 of device management and maintenance specifically includes:
s2.1, filing the newly purchased equipment;
s2.2, equipment maintenance is carried out according to the equipment use rules and the equipment maintenance method;
s2.3, filing the maintenance record and judging whether maintenance is needed;
s2.4, the equipment accessories are taken out of the warehouse for maintenance.
Preferably, the step S2.1 of profiling the new purchasing device specifically includes: equipment basic files, equipment maintenance records and equipment use records.
Preferably, the step S3 of performing the device work application and management specifically includes:
s3.1, performing daily maintenance according to the equipment maintenance method, and filing maintenance records;
s3.2, performing daily check according to an equipment maintenance method, and filing check records;
s3.3, managing the starting debugging process of the equipment according to the equipment use rule, and reporting the use record and the equipment state; and S3.4, stopping production and maintaining or repairing the equipment if the equipment is abnormal.
Preferably, the step S4 performs corresponding processing on the service condition of the equipment, and if the equipment still cannot meet the working requirement after maintenance, performs scrapping processing and generates a corresponding equipment purchase order.
The invention has the beneficial effects that: the service management module controls the service management module for the working environment of the equipment and the basic service management for the workload and the state of the equipment, a worker connects the service communication module with different equipment to realize access and control on the service management module, and stores process information and control instructions, so that subsequent management and optimization are facilitated, and the service life of the equipment is prolonged.
Drawings
Fig. 1 is a schematic circuit diagram of the present invention.
Fig. 2 is a management flow diagram of the present invention.
Fig. 3 is an architectural diagram of the present invention.
Detailed Description
The technical scheme of the invention is further specifically described by the following embodiments and the accompanying drawings.
Example (b): as shown in fig. 1 and fig. 3, the after-sales management system of this embodiment includes an access module, an interface module, a service communication module, and a service management module, which are connected in sequence, where the service management module is connected to a storage module through a service module and a basic service module, respectively. The access module is used for accessing the interface module through the communication equipment, the interface module is used for assisting the communication equipment to issue instructions to an equipment management mechanism, the service communication module is used for receiving control instructions and exchanging information with the communication equipment, the service management module is used for controlling corresponding actions of the service module and the basic service module according to the control instructions, the service module is used for realizing the management of equipment information issuing, task scheduling and energy accessing, the basic service module is used for realizing equipment management, equipment tracking and statistical mining, and the storage module is used for storing the equipment information and the control instructions. The service management module controls the service management module for the working environment of the equipment and the basic service management for the workload and the state of the equipment, a worker connects the service communication module with different equipment to realize access and control on the service management module, and stores process information and control instructions, so that subsequent management and optimization are facilitated, and the service life of the equipment is prolonged.
As shown in fig. 2, an operation method of the after-sales management system includes the following steps:
s1, purchasing equipment and processing new purchased equipment, specifically comprising:
s1.1, checking and accepting the purchasing equipment;
s1.2, warehousing the accessories of the purchasing equipment after the acceptance is qualified;
s1.3, when equipment is maintained, the parts of the equipment parts library are taken out of the warehouse.
S2, equipment management and maintenance are carried out, and the method specifically comprises the following steps:
s2.1, filing the newly purchased equipment, which specifically comprises the following steps: equipment basic files, equipment maintenance records and equipment use records.
S2.2, equipment maintenance is carried out according to the equipment use rules and the equipment maintenance method;
s2.3, filing the maintenance record and judging whether maintenance is needed;
s2.4, the equipment accessories are taken out of the warehouse for maintenance.
S3, equipment work application and management are carried out, and the method specifically comprises the following steps:
s3.1, performing daily maintenance according to the equipment maintenance method, and filing maintenance records;
s3.2, performing daily point inspection according to the equipment maintenance method, and filing point inspection records;
s3.3, managing the starting-up debugging process of the equipment according to the equipment use rule, and reporting the use record and the equipment state; and S3.4, if the equipment is abnormal, stopping production and maintaining or repairing the equipment.
And S4, correspondingly processing the use condition of the equipment, if the equipment still cannot meet the working requirement after maintenance, scrapping the equipment, and generating a corresponding equipment purchase order.
The specific embodiments described herein are merely illustrative of the spirit of the invention. Various modifications or additions may be made to the described embodiments or alternatives may be employed by those skilled in the art without departing from the spirit or ambit of the invention as defined in the appended claims.
Although terms such as device management are used more here, the possibility of using other terms is not excluded. These terms are used merely to more conveniently describe and explain the nature of the present invention; they are to be construed as being without limitation to the spirit of the present invention.
Claims (8)
1. An after-market management system, comprising:
the access module is used for accessing the interface module through the communication equipment and is connected with the interface module;
the interface module is used for assisting the communication equipment to issue an instruction to the equipment management mechanism and is connected with the equipment management mechanism; the equipment management mechanism is used for managing the equipment and is connected with the storage module;
and the storage module is used for storing the equipment information and the control instruction.
2. The after-sales management system according to claim 1, wherein the device management authority comprises:
the service communication module is used for receiving the control instruction and information interaction with the communication equipment and is connected with the interface module;
the service management module is used for controlling corresponding actions of the service module and the basic service module according to the control instruction and is connected with the service communication module;
the service module is used for realizing the management of equipment information release, task scheduling and energy access and is connected with the service management module;
and the basic service module is used for realizing equipment management, equipment tracking and statistical mining and is connected with the service management module.
3. An after-sales management system according to claim 2, wherein the method of operation comprises the steps of:
s1, purchasing equipment and processing newly purchased equipment;
s2, equipment management and maintenance are carried out;
s3, equipment work application and management are carried out;
and S4, correspondingly processing the use condition of the equipment.
4. The after-sale management system according to claim 3, wherein the step S1 specifically comprises:
s1.1, checking and accepting the purchasing equipment;
s1.2, warehousing the accessories of the purchasing equipment after the acceptance is qualified;
s1.3, when equipment is maintained, the parts of the equipment parts library are taken out of the warehouse.
5. The system of claim 3, wherein the step 2 of managing and maintaining the device comprises:
s2.1, filing the newly purchased equipment;
s2.2, equipment maintenance is carried out according to equipment use rules and an equipment maintenance method;
s2.3, filing the maintenance record and judging whether maintenance is needed;
s2.4, the equipment accessories are taken out of the warehouse for maintenance.
6. The after-sale management system of claim 5, wherein said step S2.1 of documenting the new procurement equipment specifically comprises: equipment basic files, equipment maintenance records and equipment use records.
7. The after-sale management system according to claim 3, wherein the step S3 of performing equipment work application and management specifically comprises:
s3.1, performing daily maintenance according to the equipment maintenance method, and filing maintenance records;
s3.2, performing daily check according to an equipment maintenance method, and filing check records;
s3.3, managing the starting-up debugging process of the equipment according to the equipment use rule, and reporting the use record and the equipment state; and S3.4, stopping production and maintaining or repairing the equipment if the equipment is abnormal.
8. The after-sale management system according to claim 3, wherein the step S4 is performed to correspondingly process the equipment use condition, if the equipment still cannot meet the working requirement after maintenance, the scrapping process is performed, and meanwhile, a corresponding equipment purchase order is generated.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210950490.6A CN115496504A (en) | 2022-08-09 | 2022-08-09 | After-sale management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210950490.6A CN115496504A (en) | 2022-08-09 | 2022-08-09 | After-sale management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN115496504A true CN115496504A (en) | 2022-12-20 |
Family
ID=84466285
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210950490.6A Pending CN115496504A (en) | 2022-08-09 | 2022-08-09 | After-sale management system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN115496504A (en) |
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2022
- 2022-08-09 CN CN202210950490.6A patent/CN115496504A/en active Pending
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