CN115484141B

CN115484141B - User determination method, device, equipment and storage medium

Info

Publication number: CN115484141B
Application number: CN202110662124.6A
Authority: CN
Inventors: 姬盈利; 王明强; 吴荣宇; 王天增; 常树敏
Original assignee: China Mobile Communications Group Co Ltd; China Mobile Group Henan Co Ltd
Current assignee: China Mobile Communications Group Co Ltd; China Mobile Group Henan Co Ltd
Priority date: 2021-06-15
Filing date: 2021-06-15
Publication date: 2023-08-15
Anticipated expiration: 2041-06-15
Also published as: CN115484141A

Abstract

The invention provides a user determination method, a device, equipment and a storage medium, wherein the method comprises the following steps: acquiring a fault alarm message of the home wide equipment; the fault alarm message comprises user offline information, equipment information and base station information of the fault home wide equipment; acquiring first user data of a downlink user corresponding to the fault home-wide equipment according to the user downlink information, acquiring second user data of a user using home-wide service through the fault home-wide equipment according to the equipment information, and acquiring third user data of a resident user of the base station according to the base station information; and determining a target user with affected home width service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the situation that the normally-offline user is mistakenly considered as the target user with the affected home-width service can be avoided, and the accuracy of identifying the target user is improved, so that corresponding care service is accurately provided for the target user, and the user experience of the home-width service user is effectively improved.

Description

User determination method, device, equipment and storage medium

Technical Field

The present document relates to the field of information technology and the field of telecommunications network management, and in particular, to a method, an apparatus, a device, and a storage medium for determining a user.

Background

When a home-wide device malfunction occurs, it may cause that a user who uses a home-wide service through the malfunctioning home-wide device cannot normally use the home-wide service, and may not affect the user at all.

At present, a user affected by the fault of the home wide equipment is identified by analyzing the fault equipment alarm message. The accuracy of the identification result is low, which may result in providing care services to wrong users according to the identification result, and the use experience of users of home-width service is reduced.

Disclosure of Invention

The embodiment of the invention aims to provide a user determination method, device, equipment and storage medium, so as to solve the problem of how to improve the accuracy of identifying target users using wide home service.

In order to solve the technical problems, the embodiment of the invention is realized as follows:

in a first aspect, an embodiment of the present invention provides a user determining method, including:

acquiring a fault alarm message of the home wide equipment; the fault alarm message comprises user offline information of the fault home wide equipment, equipment information of the fault home wide equipment and base station information associated with the fault home wide equipment;

acquiring user data of a user who uses home-width service through the fault home-width equipment as second user data according to the equipment information, and acquiring user data of a user resident in a base station as third user data according to the base station information;

And determining a target user affected by using the home broadband service according to the first user data, the second user data and the third user data.

In a second aspect, an embodiment of the present invention provides a user determining apparatus, including:

the message acquisition module is used for acquiring the fault alarm message of the home wide equipment; the fault alarm message comprises user offline information of the fault home wide equipment, equipment information of the fault home wide equipment and base station information associated with the fault home wide equipment;

the data acquisition module is used for acquiring user data of a user who uses home-width service through the fault home-width equipment as second user data according to the user offline information, acquiring user data of a user who resides in a base station as third user data according to the base station information;

and the user determining module is used for determining a target user influenced by using the home width service according to the first user data, the second user data and the third user data.

In a third aspect, an embodiment of the present invention provides an electronic device, including: the memory, the processor, and the memory store computer executable instructions that, when executed by the processor, enable the user determination method of the first aspect.

In a fourth aspect, an embodiment of the present invention provides a storage medium having stored therein computer executable instructions which, when executed by a processor, implement the user determination method of the first aspect described above.

According to the technical scheme of the embodiment of the invention, firstly, the fault alarm message of the home wide equipment is obtained; the fault alarm message comprises user offline information of the fault home wide equipment, equipment information of the fault home wide equipment and base station information related to the fault home wide equipment; then, according to the user offline information, user data of an offline user corresponding to the faulty home wide equipment is obtained as first user data, according to the equipment information, user data of a user using home wide service through the faulty home wide equipment is obtained as second user data, and according to the base station information, user data of a resident user of the base station is obtained as third user data; and finally, determining the target user with the affected home width service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the situation that the normally-offline user is mistakenly considered as the target user with the affected home-width service can be avoided, and the accuracy of identifying the target user is improved, so that corresponding care service is accurately provided for the target user, and the user experience of the home-width service user is effectively improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments described in the present invention, and other drawings can be obtained according to the drawings without inventive effort for a person skilled in the art.

FIG. 1 is a flowchart of a user determination method according to an embodiment of the present invention;

FIG. 2 is a schematic diagram of system interaction of another user determination method according to an embodiment of the present invention;

FIG. 3 is a schematic diagram of a data flow in a process of generating a fault alert message according to an embodiment of the present invention;

FIG. 4 is a schematic diagram illustrating a data flow during a subscription to a fault alert message according to an embodiment of the present invention;

FIG. 5 is a schematic diagram of a data flow in a process of obtaining user data according to an embodiment of the present invention;

FIG. 6 is a schematic block diagram of a user determination apparatus according to an embodiment of the present invention;

fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

In order to make the technical solution of the present invention better understood by those skilled in the art, the technical solution of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are only some embodiments of the present invention, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, shall fall within the scope of the invention.

Fig. 1 is a flowchart of a user determining method according to an embodiment of the present invention.

Referring to fig. 1, the user determination method includes step S102, step S104, and step S106. The user determination method in the exemplary embodiment of fig. 1 is described in detail below.

Step S102, obtaining a fault alarm message of home wide equipment; the fault alarm message comprises user offline information of the fault home wide device, device information of the fault home wide device and base station information associated with the fault home wide device.

Home-wide devices refer to devices associated with home broadband services, including, but not limited to: BRAS (Broadband Access Server ), OLT (optical line terminal, optical line terminal), trunk cable, drop cable, ONU (Optical Network Unit ).

One BRAS may correspond to a plurality of OLTs, one OLT may have a plurality of PON (Passive Optical Network ) ports, and one PON port may be connected to a plurality of ONUs, respectively, by optical cables, including trunk optical cables and branch optical cables. One ONU may correspond to one user handling a wide service or may correspond to multiple users handling a wide service.

When the home-wide device fails, for example, the main optical cable is broken, the OLT is taken out, the BRAS is taken out, the branch optical cable is broken, etc., which may cause that the user who is using the home-wide service cannot normally use the home-wide service, and may not affect the user who is using the home-wide service. For example, when an OLT is taken out on the operator side, among the ONUs connected to the plurality of PON ports of the OLT, all ONUs may be taken out suddenly due to the OLT taking out, or only some ONUs may be taken out suddenly due to the OLT taking out, or all ONUs may not be affected by the OLT taking out, and remain in the original state. When an ONU suddenly drops, a user of a home-wide service corresponding to the ONU cannot normally use the home-wide service.

Using the home-wide service, for example, a user plays and views a network video through a home-wide network, or a user chatts with a net friend through a home-wide network, or the like.

Step S102 may be performed by a network complaint platform, hereinafter collectively referred to as a network complaint platform. In specific implementation, the network projection platform can subscribe the fault alarm message of the home wide equipment from the fault management system. The fault management system stores different types of massive alarm messages, and the alarm messages can be provided for a plurality of third parties in a subscription mode.

For example, after a third party system sends an alarm subscription request to a fault management system, whenever the fault management system obtains an alarm message meeting the requirement of the alarm subscription request, the fault management system immediately shares the alarm message with the third party system.

A specific subscription process of the network projection platform to subscribe to the fault alert message from the fault management system may be described in connection with fig. 4.

Fig. 4 is a schematic diagram of a data flow in a process of subscribing to a fault alert message according to an embodiment of the present invention.

Referring to fig. 4, the alert subscription service, the alert distribution scheduling service, the alert distribution service directory, and the alert distribution service are all provided by the fault management system. For ease of presentation, numbers 1-11 in the figures are written below as (a 1) - (a 11), and the specific subscription flow is as follows:

(a1) Alarm subscription request: the network projection platform sends an alarm subscription request message to an alarm subscription service of the fault management system, wherein the message carries a triplet < client identification, an alarm subscription range and an alarm type >.

The client identifier refers to an ONU identifier, and because the correspondence between the ONU and other home-wide devices is fixed, the ONU identifier can obtain an alarm message related to other home-wide devices directly connected or indirectly connected to the ONU indicated by the ONU identifier.

The alarm subscription range and the alarm type can be regarded as classification labels of the alarm messages, and are used for inquiring the fault alarm messages required by the network projection platform from a large number of alarm messages in the fault management system. The alert subscription range, for example, a base station out-of-service alert, a home wide service alert, etc. The alarm types, such as a trunk cable outage alarm, an OLT exit alarm, a BRAS exit alarm, a drop cable termination alarm, etc.

(a2) Alarm subscription registration: the alarm subscription service receives the alarm subscription request message and judges whether the request is legal or not. If not, rejecting the request; if it is legal, the next step, namely (a 3), is continued.

(a3) Alarm subscription indication: the alert subscription service will forward an alert subscription request message to the alert distribution scheduling service.

(a4) An alarm distribution service retrieval request: the alarm distribution scheduling service sends an alarm distribution service search request message to the alarm distribution directory service according to the received alarm subscription request message.

(a5) Alarm distribution service directory retrieval: the alarm distribution directory service queries an alarm information base according to the received alarm distribution service retrieval request message to obtain the alarm distribution service capable of meeting the alarm subscription request sent by the network projection platform, and forms a plurality of six tuples of < positioning identification, client identification, alarm distribution service identification, alarm distribution range, alarm fault category and alarm source >.

The client identifier, the alert subscription range, and the alert type in the six tuples correspond to the triplet < client identifier, alert subscription range, alert type > in the step (a 1), respectively. "location identity" is used to distinguish between different six-tuples. The alarm distribution service identifier refers to that an alarm message in the fault management system can be shared to a plurality of third parties, and for each sharing object, an alarm distribution service identifier corresponding to the sharing object is set. The alarm source refers to a source from which the fault management system obtains the alarm message, for example, an IP (Internet Protocol ) authentication system, an EMS (Element Management System, network element management system), and the like.

(a6) The alert distribution service retrieves feedback: the alarm distribution directory service feeds back the search result, i.e. a plurality of < six tuples of location identifier, client identifier, alarm distribution service identifier, alarm distribution range, alarm fault category, alarm source > to the alarm distribution scheduling service.

(a7) Message queue allocation: the alarm distribution scheduling service distributes an independent message queue identifier to each six-tuple according to the received message, and forms a new seven-tuple < positioning identifier, a client identifier, an alarm distribution service identifier, an alarm distribution range, an alarm fault category, an alarm source and a message queue identifier >. The message queue identity is the identity of the message queue to which the alert message is assigned.

(a8) And (3) alarm distribution service scheduling: the alarm distribution scheduling service sends out corresponding seven-tuple to different alarm distribution services according to the seven-tuple information. And, the alert distribution scheduling service forwards all seven-tuples to the alert subscription service.

(a9) Alarm distribution control: the alarm distribution service puts the alarm message corresponding to the seven-tuple information into a designated message queue according to the received seven-tuple information.

(a10) Alarm subscription feedback: the alarm subscription service feeds back all seven tuples to the network projection platform which sends out the alarm subscription request.

(a11) Alarm receiving: and the network projection platform receives the fault alarm message of the appointed message queue according to the received seven-tuple information.

Optionally, the fault home-wide equipment comprises a broadband access server BRAS, an optical line terminal OLT, a trunk optical cable and a branch optical cable; the fault alert message is generated by: receiving a service alarm message of an abnormal home wide device with abnormal proportion of the offline user sent by an IP authentication system; the abnormal home-wide equipment comprises an OLT or a passive optical network PON port of the OLT; inquiring whether a fault equipment alarm message related to the abnormal home wide equipment exists or not; the fault home wide equipment of the fault equipment alarm message comprises abnormal home wide equipment or home wide equipment with a connection relation with the abnormal home wide equipment; if yes, combining the service alarm message and the fault equipment alarm message to obtain the fault alarm message.

The service alarm message may carry user offline information, and specifically, the user offline information may include, but is not limited to, a device identifier of an abnormal home wide device, an abnormal offline time, a user identifier corresponding to an abnormally offline user, an ONU identifier, and the like.

The fault equipment alarm message can carry equipment information of the fault home-wide equipment and base station information associated with the fault home-wide equipment. The base station information associated with the faulty home wide device may be understood that a geographical area where a plurality of users using the home wide service through the faulty home wide device are located corresponds to an operating area of one or more base stations, and an association relationship is pre-established between the faulty home wide device and at least one base station.

If the user using the home-wide service through the faulty home-wide device frequently uses the home-wide service, the resident user list generated by the base station associated with the faulty home-wide device includes the user. If the user who uses the home-wide service through the faulty home-wide device uses almost no home-wide service, for example, the user goes on business for half a year, and does not live at home, the broadband service is opened, but in fact, the user does not use the broadband service at home, the user is not in the resident user list generated by the base station associated with the faulty home-wide device.

How the fault alert message is generated may be described in detail herein in connection with fig. 3.

Fig. 3 is a schematic diagram of a data flow in a process of generating a fault alert message according to an embodiment of the present invention.

Referring to fig. 3, the internet protocol authentication system is an IP authentication system. When a user logs in an ONU through a preset account number and a password, the IP authentication system can change the monitored state of the ONU from offline to online, and record the time of the state change as the online time of the ONU. In addition, the IP authentication system can count the number of online users of each OLT device and the number of online users of each PON port of each OLT. The number of online users of any OLT refers to the sum of the number of online users of the PON of the OLT. The network element management system, or EMS, is capable of monitoring the home wide device that has failed and the corresponding failure type.

For ease of presentation, numbers 1-3 in the figures are written as (b 1) - (b 3) below, and a specific failure alert message generation flow is as follows:

(b1) The IP authentication system periodically drives the online user numbers of all the OLTs and all the PON ports to be counted, compares the online user numbers within 5 minutes before and after, triggers a service alarm message when the condition that the user numbers suddenly drop by 90% occurs, and pushes the service alarm message to the fault management system.

(b2) The EMS network manager actively pushes the OLT out-of-service alarm at the equipment side and the main optical cable interrupt alarm to the fault management system.

It should be noted that step (b 1) may occur before (b 2), may occur after (b 2), or may occur simultaneously with (b 2).

(b3) When receiving the service alarm message of the abnormal home-wide equipment, the fault management system correlates the service alarm message of the same equipment with the OLT service withdrawal alarm message or the trunk optical cable interruption alarm message according to the equipment identification of the abnormal home-wide equipment carried in the service alarm message.

The faulty home-wide device of the faulty device alert message related to the faulty home-wide device includes the faulty home-wide device or the home-wide device having a connection relationship with the faulty home-wide device. For example, if the abnormal home-wide device is an OLT, the faulty home-wide device related to the OLT may be the OLT, or may be a trunk optical cable corresponding to the OLT, if there is an OLT take-off alarm message of the OLT that is the same OLT as the abnormal home-wide device OLT, or if there is a trunk optical cable interrupt alarm message of the trunk optical cable that is corresponding to the abnormal home-wide device OLT, the OLT take-off alarm message or the trunk optical cable interrupt alarm message is associated with the service alarm message, and the service alarm message and the OLT take-off alarm message are combined, or the service alarm message and the trunk optical cable interrupt alarm message are combined, so as to obtain the fault alarm message.

It should be noted that, in the implementation, when the fault management system queries whether the fault device alarm message related to the abnormal home-wide device exists, at a first time point when the fault management system receives the service alarm message of the abnormal home-wide device, it may query whether the fault device alarm message related to the uncleaned abnormal home-wide device exists in a preset time range between the first time points.

If a large number of users are disconnected due to the faults of the home appliances, a second time point when the fault management system receives the fault equipment alarm message pushed by the EMS is close to a first time point when the fault management system receives the service alarm message pushed by the IP authentication system, and the second time point is earlier than the first time point.

Optionally, the service alert message is generated by the IP authentication system by: acquiring the online user number of each OLT and the online user number of each PON port according to a preset time period; determining a first downlink user proportion of each OLT and a second downlink user proportion of each PON port according to the online user numbers acquired twice adjacently; and determining abnormal home-width equipment in each OLT and each PON port and generating a service alarm message of the abnormal home-width equipment according to the comparison result of the first downlink user proportion of any OLT and the first preset proportion threshold value and the comparison result of the second downlink user proportion of any PON port belonging to the OLT and the second preset proportion threshold value.

In implementation, the first downlink user proportion of the OLT may be determined for any OLT according to the number of online users of the OLT acquired in two adjacent times. For example, for an OLT, the number of online users of the OLT is collected every 5 minutes. Taking the online user number of the OLT acquired at a certain time point as a first online user number, and taking the online user number of the OLT acquired before 5 minutes at the time point, namely the last time, as a second online user number. The first offline user ratio may be a ratio of the first online user number to the second online user number.

The method for determining the second downlink user proportion of each PON port according to the online user numbers acquired twice is similar to the foregoing method for determining the first downlink user proportion of each OLT, and will not be described herein.

If the ratio of the first user number to the second user number is greater than the preset threshold value of 90%, determining that the OLT is an abnormal home-wide device and generating a service alarm message of the OLT.

In one embodiment, according to a comparison result of a first downlink user proportion of any OLT and a first preset proportion threshold value and a comparison result of a second downlink user proportion of any PON port belonging to the OLT and a second preset proportion threshold value, determining an abnormal home-width device in each OLT and each PON port and generating a service alarm message of the abnormal home-width device, if the first downlink user proportion of the OLT is greater than or equal to the first preset proportion threshold value and the second downlink user proportion of any PON port belonging to the OLT is greater than or equal to the second preset proportion threshold value, determining that the OLT is the abnormal home-width device and generating a corresponding service alarm message; if the first downlink user proportion of the OLT is smaller than a first preset proportion threshold value and the second downlink user proportion of at least one PON port belonging to the OLT is larger than or equal to a second preset proportion threshold value, determining that the at least one PON port is an abnormal home-wide device and generating a corresponding service alarm message.

In another embodiment, according to a comparison result of a first downlink user proportion of any OLT and a first preset proportion threshold value and a comparison result of a second downlink user proportion of any PON port belonging to the OLT and a second preset proportion threshold value, determining an abnormal home-width device and generating a service alarm message of the abnormal home-width device in each OLT and each PON port, or if the first downlink user proportion of the OLT is greater than or equal to the first preset proportion threshold value, determining that the OLT is the abnormal home-width device and generating a corresponding service alarm message; if the second downlink user proportion of the PON port is greater than or equal to a second preset proportion threshold value, determining that the PON port is abnormal home wide equipment and generating a corresponding service alarm message.

Step S104, obtaining user data of a downlink user corresponding to the faulty home-wide equipment as first user data according to the user downlink information, obtaining user data of a user using home-wide service through the faulty home-wide equipment as second user data according to the equipment information, and obtaining user data of a resident user of the base station as third user data according to the base station information.

How user data is obtained may be described in detail herein in connection with fig. 5.

Fig. 5 is a schematic diagram of a data flow in a process of acquiring user data according to an embodiment of the present invention.

Referring to fig. 5, the comprehensive resource management system, i.e., the network comprehensive resource management system; the operation analysis system is divided into a subsystem.

For ease of presentation, numbers 1-3 in the figures are written below as (c 1) - (c 7), and a specific fault alert message generation flow is as follows:

(c1) The network projection platform acquires the client file list information of the IP authentication system through an alarm text field of alarm data, and logs in the IP authentication system to search the corresponding service client information.

The "alarm body" field may be generated by the IP authentication system and carried by the service alarm message to the fault management system. The content of which is, for example: x point X is divided, abnormal offline occurs in the OLT marked as xxxx, the number of offline users is xxx, and ONU marks of the abnormal offline users are xxxxxxxx respectively.

And after the service alarm message is associated with the fault equipment alarm message and is combined, obtaining the fault alarm message, wherein the fault alarm message carries the alarm text field. The network projection platform obtains the fault alarm message from the fault management system through subscribing the alarm message. And the network projection platform acquires the user offline information according to an alarm text in the alarm data of the fault alarm message, and searches first user data corresponding to the user offline information through the IP authentication system. The client file list information is user offline information, and the corresponding service client information is first user data corresponding to the user offline information.

(c2) The IP authentication system searches and retrieves corresponding user data through the client file list information transmitted by the network projection platform and feeds the corresponding user data back to the network projection platform.

After the IP authentication system acquires the user offline information transmitted by the network projection platform, the corresponding user data is searched according to the user offline information and used as first user data, and the IP authentication system returns the first user data to the network projection platform.

(c3) The network projection platform obtains fault equipment information through an equipment information field of the alarm data, and logs in the comprehensive resource system to search the total user information under the corresponding equipment.

The "device information" field may be generated by the EMS, and a fault device alert message pushed by the EMS to the fault management system is carried to the fault management system. The contents of the "device information" field include, but are not limited to: device type, device model, device unique identification. The device unique identification refers to a device identification for uniquely identifying a certain home wide device among a plurality of home wide devices.

And after the service alarm message is associated with the fault equipment alarm message and is combined, obtaining the fault alarm message, wherein the fault alarm message carries the equipment information field. The fault alarm message is obtained from the fault management system through subscribing the alarm message on the network projection platform. And the network projection platform acquires the equipment information of the fault home-wide equipment according to the equipment information field in the alarm data of the fault alarm message, and searches second user data corresponding to the equipment information of the fault home-wide equipment through the comprehensive resource system. The fault equipment information is equipment information of the fault home-wide equipment, and the total user information under the corresponding equipment is second user data corresponding to the equipment information of the fault home-wide equipment.

(c4) And the comprehensive resource system searches and retrieves user data under corresponding equipment according to the fault equipment information transmitted by the network projection platform and feeds the user data back to the network projection platform.

After acquiring the equipment information of the fault home-wide equipment transmitted by the network projection platform, the comprehensive resource system searches corresponding user data according to the equipment information of the fault home-wide equipment and uses the corresponding user data as second user data, and returns the second user data to the network projection platform.

(c5) The network projection platform obtains the base station information through the base station equipment IP field of the alarm data, and logs in to search the resident user information under the corresponding base station through the subsystem.

The "base station equipment IP" field may be generated by the EMS, and the fault equipment alert message pushed by the EMS to the fault management system is carried to the fault management system. The contents of the "base station apparatus IP" field include IP address information of the base station apparatus.

And after the service alarm message is associated with the fault equipment alarm message and is combined, obtaining the fault alarm message, wherein the fault alarm message carries the base station equipment IP field. The fault alarm message is obtained from the fault management system through subscribing the alarm message on the network projection platform. And the network projection platform acquires the base station information according to the base station equipment IP field in the alarm data of the fault alarm message, and searches the third user data corresponding to the base station information through the subsystem. And the resident user under the corresponding base station is the third user data corresponding to the base station information.

(c6) And searching and retrieving resident user data hung under a corresponding base station through base station information transmitted by the subsystem through the network throwing platform, and feeding back the resident user data to the network throwing platform.

After the base station information transmitted by the network projection platform is acquired through the subsystem, the user data of the resident user of the corresponding base station is searched according to the base station information and used as third user data, and the third user data is returned to the network projection platform through the subsystem.

(c7) And the network projection platform inputs the first user data, the second user data and the third user data into a preset big data analysis model to obtain target users with affected home width service.

The network projection platform inputs the first user data, the second user data and the third user data into a preset big data analysis model to obtain the user data of the target user.

And step S106, determining the target user with the affected home width service according to the first user data, the second user data and the third user data.

The target user who uses the home-wide service and is affected, for example, the user plays the network video through the home-wide service in home, and the OLT is taken out of service on the operator side, and the OLT is taken out of service, so that the network of the user is disconnected, and the network video cannot be played.

Optionally, determining the target user affected by the faulty home-wide device when using the home-wide service according to the first user data, the second user data, and the third user data, including: determining a user intersection among a user offline corresponding to the fault home-width equipment, an associated user of the fault home-width equipment and a base station resident user according to the first user data, the second user data and the third user data; and determining target users influenced by the faulty home-wide equipment when using the home-wide service according to the user intersection.

The offline user corresponding to the failed home-wide device can be understood as a plurality of users who cannot normally use the home-wide service and are forced to offline under the influence of the failed home-wide device after the home-wide device fails. For example, a failure of a certain OLT occurs in a back-to-service failure, and a user corresponding to a plurality of optical cats connected to a plurality of PON ports of the OLT is a user associated with the failed home-wide device. Base station resident users may be considered users who often use home broadband services.

The user data of the resident user of the base station can prevent the user who does not use the home-wide service for a long time from being mistakenly considered to be forced to be offline and not to normally use the home-wide service because of the fault of the home-wide equipment. If a user who does not use the home broadband service is mistaken as a target user, the user may receive unnecessary care services, and may cause harassment to the user, thereby reducing user experience.

Optionally, before determining the target user affected by the faulty home appliance when using the home appliance, the user determining method further includes: acquiring user data of a user using home-width service through a predetermined degradation home-width device as fourth user data, acquiring user data of a service resident user of the home-width service in each period as fifth user data, and acquiring user data of a user incapable of normally using complaint home-width service as sixth user data; determining a target user affected by the faulty home-wide device when using the home-wide service according to the first user data, the second user data and the third user data, including: and determining target users using the home broadband service to be affected according to the first user data, the second user data, the third user data, the fourth user data, the fifth user data, the sixth user data and a preset big data analysis model.

And acquiring user data of a user using the home-wide service through the predetermined degradation home-wide equipment as fourth user data, wherein when the method is implemented, the method can be used for associating home-wide performance degradation index alarms, meeting two index degradation network elements with the quality difference rate of the service index more than or equal to 80 percent, and associating a full-quantity client list of group-barrier network elements in a resource management system.

The method comprises the steps of obtaining user data of service resident users of home wide service in each period as fifth user data, wherein the user data can be specifically implemented by outputting resident client lists in each period through a subsystem according to client internet surfing records and service use periods.

The method comprises the steps of obtaining user data of users incapable of normally using complaint home wide business as sixth user data, and acquiring a network quality difference client of a home client-to-end system and performing association analysis on an influence quality difference client list of group obstacle equipment when the method is implemented.

And comprehensively analyzing and screening out target users according to the dimensions of the group barrier network element such as offline records, performance degradation influence, service use period, network quality difference influence and the like, wherein the first user data, the second user data, the third user data, the fourth user data, the fifth user data and the sixth user data can be input into a preset big data analysis model, and the target users are output.

A specific embodiment of the big data analysis model may be to calculate an intersection of a plurality of input values as an output value of the big data analysis model; or, different weights are set for different kinds of user data, according to the weights, whether the user data of each kind is the evaluation score of the target user is obtained, for any user, the sum of the evaluation scores of the user data of each kind of the user is calculated as the final evaluation score, and according to the final evaluation score, whether the user is the target user affected by using the home-width service is determined; the probability that each user is a target user can be calculated according to a preset probability calculation formula and the user data of the user with the probability larger than a preset probability threshold value can be output as the user data of the target user.

Through the big data analysis model, whether the user is influenced when using the service can be comprehensively analyzed by combining a plurality of dimensions, so that the accuracy of identifying the target user is improved.

Optionally, after determining the target user affected by using the home broadband service, the method further includes: sending a fault care message to a target user, and sending a maintenance reminding message to an operation and maintenance person corresponding to the fault home-wide equipment; after the failed home wide device is repaired, a repair care message is sent to the target user.

And after the target user is determined, calling a short message port according to the contact way in the determined user data of the target user, and sending a fault care message. And when the fault home-wide equipment is repaired, calling a short message port according to the determined contact way in the user data of the target user, and sending a repair care message to the target user.

The operation and maintenance personnel corresponding to the fault home wide equipment refer to the operation and maintenance personnel of the home city of the fault home wide equipment and the maintenance personnel of the residential network cell.

Optionally, the fault alert information includes a fault occurrence time; after determining the target user affected by using the home broadband service, the method further comprises the following steps: determining a message sending time point corresponding to each fault level according to the fault occurrence time and the corresponding relation between the preset fault level and the time length; at a message sending time point corresponding to any fault level, sending a fault supervision message to a fault supervision person corresponding to the fault level, and sending a compensation message corresponding to the fault level to a target user.

The preset correspondence of the failure level to the time length, for example, 24 hours corresponds to the first failure level, 7 days corresponds to the second failure level, and 30 days corresponds to the third failure level, wherein the severity thereof increases sequentially from the first failure level to the third failure level.

In the implementation, the network projection platform can send the fault alarm information and the user data of the target user to the customer service system. The data sent by the network projection platform to the customer service system includes, but is not limited to: the method comprises the steps of fault home wide equipment, fault occurrence time, target users and cells to which the target users belong. The customer service system determines a message sending time point corresponding to each fault level according to the fault occurrence time and the corresponding relation between the preset fault level and the time length; at a message sending time point corresponding to any fault level, sending a fault supervision message to a fault supervision person corresponding to the fault level, and sending a compensation message corresponding to the fault level to a target user.

The fault occurrence time may be a time point when the IP authentication system detects that the proportion of the offline users of a piece of home-width equipment is abnormal, that is, a time point when a large number of users suddenly drop lines, or may be a time point when the home-width equipment fault is obtained by the EMS.

At a message sending time point corresponding to any fault level, sending a compensation message corresponding to the fault level to a target user, for example, the fault occurrence time is Z point integer of X month and Y day, and when Z point integer of X month (Y+1) day is Z point integer, namely the broadband interruption time reaches 24 hours, sending the compensation message corresponding to the first fault level to the target user, namely the 5G flow is given to the target user; at the Z point of the X month (Y+7), namely the broadband interruption time reaches 7 days, a compensation message corresponding to the second fault level is sent to the target user, namely 5G flow (10G is accumulated) is presented to the target user; and at the Z point of (X+1) month Y, namely, the broadband interruption time reaches 30 days, a compensation message corresponding to the third fault level is sent to the target user, namely, 10G flow (20G is accumulated) is presented to the target user.

At a message sending time point corresponding to any fault level, sending a fault supervision message to a fault supervision person corresponding to the fault level, for example, at a message sending time point corresponding to a first fault level, namely, 4 hours after the fault occurrence time, sending a fault supervision message to a fault supervision person (a branch company home, a transport, etc.) corresponding to the first fault level; at a message sending time point corresponding to the second fault level, namely 24 hours after the fault occurrence time, sending a fault supervision message to fault supervision personnel (a branch company sub-network sub-assembly, a network part manager and the like) corresponding to the second fault level; at a message sending time point corresponding to the third fault level, namely 48 hours after the fault occurrence time, sending a fault supervision message to fault supervision personnel (province company network part, network management center total manager and the like) corresponding to the third fault level; after more than 48 hours, the fault supervision messages are sent to all fault supervision personnel of the first fault level, the second fault level and the third fault level at intervals of 48 hours.

According to the user determination method in the exemplary embodiment of fig. 1, first, a fault warning message of a home wide device is acquired; the fault alarm message comprises user offline information of the fault home wide equipment, equipment information of the fault home wide equipment and base station information related to the fault home wide equipment; then, according to the user offline information, user data of an offline user corresponding to the faulty home wide equipment is obtained as first user data, according to the equipment information, user data of a user using home wide service through the faulty home wide equipment is obtained as second user data, and according to the base station information, user data of a resident user of the base station is obtained as third user data; and finally, determining the target user with the affected home width service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the situation that the normally-offline user is mistakenly considered as the target user with the affected home-width service can be avoided, and the accuracy of identifying the target user is improved, so that corresponding care service is accurately provided for the target user, and the user experience of the home-width service user is effectively improved.

Fig. 2 is a schematic diagram of system interaction of another user determination method according to an embodiment of the present invention.

Referring to fig. 2, the internet protocol authentication system 202 generates a service alarm message to the fault management system 206, and the network element management system 204 generates a fault device alarm message to the fault management system 206. The fault management system 206 correlates the service alarm message and the fault device alarm message corresponding to the same device, combines the service alarm message and the fault device alarm message, obtains the fault alarm message, and sends the fault alarm message to the network projection platform 208.

The internet access platform 208 sends the user offline information to the internet protocol authentication system 202, and the internet protocol authentication system 202 returns the first user data to the internet access platform 208; the net casting platform 208 sends equipment information to the comprehensive resource system 210, and the comprehensive resource system 210 returns second user data to the net casting platform 208; the network projection platform 208 sends the base station information to the via subsystem 212, and the third user data is returned to the network projection platform 208 via the subsystem 212.

After the network projection platform 208 acquires the first user data, the second user data and the third user data, the network projection platform 208 inputs the first user data, the second user data and the third user data into a preset big data analysis model to acquire the contact mode of the target user and the target user.

The user determination method provided by the embodiment shown in fig. 2 can implement the respective processes in the foregoing embodiment of the user determination method, and achieve the same functions and effects, which are not repeated here.

Fig. 6 is a schematic block diagram of a user determining apparatus according to an embodiment of the present invention.

Referring to fig. 6, the user determining apparatus includes:

a message obtaining module 602, configured to obtain a fault alarm message of a home wide device; the fault alarm message comprises user offline information of the fault home wide equipment, equipment information of the fault home wide equipment and base station information associated with the fault home wide equipment;

the data obtaining module 604 is configured to obtain, according to the user offline information, user data of an offline user corresponding to the faulty home-wide device as first user data, obtain, according to the device information, user data of a user using a home-wide service through the faulty home-wide device as second user data, and obtain, according to the base station information, user data of a user where a base station resides as third user data;

a user determining module 606, configured to determine, according to the first user data, the second user data, and the third user data, a target user affected by using the home broadband service.

In some embodiments of the present invention, based on the above-mentioned scheme, the faulty home-wide device includes a broadband access server BRAS, an optical line terminal OLT, a trunk optical cable, and a branch optical cable; the fault warning message is generated by the following steps:

receiving a service alarm message of an abnormal home wide device with abnormal proportion of the offline user sent by an IP authentication system; the abnormal home-wide equipment comprises an OLT or a passive optical network PON port of the OLT;

inquiring whether fault equipment alarm information related to the abnormal home wide equipment exists or not; the fault home-wide equipment of the fault equipment alarm message comprises the abnormal home-wide equipment or home-wide equipment with a connection relation with the abnormal home-wide equipment;

if yes, combining the service alarm message and the fault equipment alarm message to obtain the fault alarm message.

In some embodiments of the present invention, based on the above scheme, the service alert message is generated by the IP authentication system by:

acquiring the online user number of each OLT and the online user number of each PON port according to a preset time period;

determining a first downlink user proportion of each OLT and a second downlink user proportion of each PON port according to the online user numbers acquired twice adjacently;

And determining the abnormal home-width equipment in each OLT and each PON port and generating a service alarm message of the abnormal home-width equipment according to the comparison result of the first downlink user proportion of any OLT and a first preset proportion threshold value and the comparison result of the second downlink user proportion of any PON port belonging to the OLT and a second preset proportion threshold value.

In some embodiments of the present invention, based on the above scheme, the user determining module 606 is specifically configured to:

determining a user intersection among an offline user corresponding to the fault home wide device, an associated user of the fault home wide device and the base station resident user according to the first user data, the second user data and the third user data;

and determining target users influenced by the faulty home-wide equipment when using the home-wide service according to the user intersection.

In some embodiments of the present invention, based on the above-described scheme, the user determining apparatus further includes:

acquiring user data of a user using the home-width service through a predetermined degradation home-width device as fourth user data, acquiring user data of a service resident user of the home-width service in each period as fifth user data, and acquiring user data of a user complaining that the home-width service cannot be normally used as sixth user data;

The user determination module 606 is specifically configured to:

and determining a target user influenced by using the home broadband service according to the first user data, the second user data, the third user data, the fourth user data, the fifth user data, the sixth user data and a preset big data analysis model.

the first message sending module is used for sending a fault care message to the target user and sending a maintenance reminding message to an operation and maintenance person corresponding to the fault home-wide equipment;

a second message sending module for sending a repair care message to the target user after the faulty home wide device is repaired

In some embodiments of the present invention, based on the above-described scheme, the fault alert information includes a fault occurrence time; the user determination apparatus further includes:

the time point determining module is used for determining a message sending time point corresponding to each fault level according to the fault occurrence time and the corresponding relation between the preset fault level and the time length;

and the third message sending module is used for sending a fault supervision message to a fault supervision person corresponding to the fault level at any message sending time point corresponding to the fault level and sending a compensation message corresponding to the fault level to the target user.

The user determining device provided by an embodiment of the present invention can implement each process in the foregoing embodiment of the user determining method, and achieve the same functions and effects, which are not repeated here.

Further, an electronic device is provided in the embodiment of the present invention, and fig. 7 is a schematic structural diagram of an electronic device provided in an embodiment of the present invention, as shown in fig. 7, the electronic device includes a memory 701, a processor 702, a bus 703, and a communication interface 704. The memory 701, processor 702, and communication interface 704 communicate over a bus 703. The communication interface 704 may include input and output interfaces including, but not limited to, a keyboard, mouse, display, microphone, loudspeaker, and the like.

In fig. 7, memory 701 has stored thereon computer executable instructions that, when executed by processor 702, enable the following flow:

Optionally, the computer executable instructions, when executed by the processor 702, comprise a broadband access server BRAS, an optical line terminal OLT, a trunk optical cable, a drop optical cable; the fault warning message is generated by the following steps:

Optionally, the computer executable instructions, when executed by the processor 702, generate the traffic alert message by the IP authentication system by:

Optionally, the computer executable instructions, when executed by the processor 702, determine, according to the first user data, the second user data, and the third user data, a target user affected by the faulty home-wide device when using the home-wide service, including:

Optionally, the computer executable instructions, when executed by the processor 702, further comprise, prior to determining a target user affected by the malfunctioning home wide device when using the home wide service:

determining, according to the first user data, the second user data, and the third user data, a target user affected by the faulty home-wide device when using the home-wide service, including:

Optionally, the computer executable instructions, when executed by the processor 702, further comprise, after determining the target user affected using the home broadband service:

Sending a fault care message to the target user, and sending a maintenance reminding message to an operation and maintenance person corresponding to the fault home-wide equipment;

and after the fault home wide equipment is repaired, sending a repair care message to the target user.

Optionally, the computer executable instructions, when executed by the processor 702, include a time of occurrence of the fault; after determining the target user affected by using the home broadband service, the method further comprises the following steps:

determining a message sending time point corresponding to each fault level according to the fault occurrence time, the preset corresponding relation between the fault level and the time length;

and at any message sending time point corresponding to the fault level, sending a fault supervision message to a fault supervision person corresponding to the fault level, and sending a compensation message corresponding to the fault level to the target user.

The electronic device provided by the embodiment of the invention can realize each process in the embodiment of the user determination method and achieve the same functions and effects, and is not repeated here.

Further, embodiments of the present invention also provide a storage medium having stored therein computer executable instructions that, when executed by the processor 702, enable the following flow to be achieved:

The storage medium according to an embodiment of the present invention can implement the processes in the foregoing embodiments of the user determination method, and achieve the same functions and effects, which are not repeated here.

The storage medium is, for example, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, an optical disk, or the like.

It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

From the above description of the embodiments, it will be clear to those skilled in the art that the above-described embodiment method may be implemented by means of software plus a necessary general hardware platform, but of course may also be implemented by means of hardware, but in many cases the former is a preferred embodiment. Based on such understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a storage medium (e.g. ROM/RAM, magnetic disk, optical disk) comprising several instructions for causing a terminal (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the method of the above-mentioned embodiments of the present invention.

The embodiments of the present invention have been described above with reference to the accompanying drawings, but the present invention is not limited to the above-described embodiments, which are merely illustrative and not restrictive, and many forms may be made by those having ordinary skill in the art without departing from the spirit of the present invention and the scope of the claims, which are to be protected by the present invention.

Claims

1. A method of user determination, comprising:

determining a target user affected by using the home broadband service according to the first user data, the second user data and the third user data;

The fault home width equipment comprises abnormal home width equipment or home width equipment with a connection relation with the abnormal home width equipment, and the abnormal home width equipment is determined by an IP authentication system according to the proportion abnormality of the offline user.

2. The method according to claim 1, wherein the faulty home broadband device comprises a broadband access server BRAS, an optical line termination OLT, a backbone optical cable, a drop optical cable; the fault warning message is generated by the following steps:

3. The method of claim 2, wherein the service alerting message is generated by the IP authentication system by:

4. The method of claim 1, wherein determining a target user affected by the malfunctioning home width device when using home width services based on the first user data, the second user data, and the third user data comprises:

5. The method of claim 1, further comprising, prior to determining a target user affected by the malfunctioning home wide device when using the home wide service:

6. The method of claim 1, further comprising, after determining the target user that is affected using the home broadband service:

7. The method of claim 1, wherein the fault alert information comprises a fault occurrence time; after determining the target user affected by using the home broadband service, the method further comprises the following steps:

8. A user-defined device, comprising:

the user determining module is used for determining a target user influenced by using the home width service according to the first user data, the second user data and the third user data;

9. An electronic device comprising a memory and a processor, the memory having stored thereon computer executable instructions that, when executed by the processor, are capable of carrying out the user determination method of any one of the preceding claims 1-7.

10. A storage medium having stored therein computer executable instructions which, when executed by a processor, are capable of carrying out the user determination method of any one of the preceding claims 1-7.