CN115484141A

CN115484141A - User determination method, device, equipment and storage medium

Info

Publication number: CN115484141A
Application number: CN202110662124.6A
Authority: CN
Inventors: 姬盈利; 王明强; 吴荣宇; 王天增; 常树敏
Original assignee: China Mobile Communications Group Co Ltd; China Mobile Group Henan Co Ltd
Current assignee: China Mobile Communications Group Co Ltd; China Mobile Group Henan Co Ltd
Priority date: 2021-06-15
Filing date: 2021-06-15
Publication date: 2022-12-16
Anticipated expiration: 2041-06-15
Also published as: CN115484141B

Abstract

The invention provides a user determination method, a device, equipment and a storage medium, wherein the method comprises the following steps: acquiring a fault warning message of home wide equipment; the fault warning message comprises user offline information, equipment information and base station information of the fault home wide equipment; acquiring first user data of an offline user corresponding to the failed home wide device according to the user offline information, acquiring second user data of a user using home wide services through the failed home wide device according to the device information, and acquiring third user data of a base station resident user according to the base station information; and determining the target users affected by the home-wide service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the problem that the user who normally goes offline is mistaken for using the target user affected by the home wide service can be avoided, and the accuracy of identifying the target user is improved, so that the corresponding care service is accurately provided for the target user, and the user experience of the home wide service user is effectively improved.

Description

User determination method, device, equipment and storage medium

Technical Field

The present disclosure relates to the field of information technology and telecommunication network management, and in particular, to a method, an apparatus, a device, and a storage medium for determining a user.

Background

When a home-wide device fails, a user using the home-wide service through the failed home-wide device may not normally use the home-wide service, and the user may not be affected.

Currently, users affected by home-wide device failures are identified by analyzing the failed device alert messages. The accuracy of the identification result is low, which may cause that care service is provided for wrong users according to the identification result, and the use experience of the users of home-wide services is reduced.

Disclosure of Invention

Embodiments of the present invention provide a user determination method, apparatus, device, and storage medium, so as to solve the problem of how to improve the accuracy of identifying a target user affected by using a home bandwidth service.

To solve the above technical problem, the embodiment of the present invention is implemented as follows:

in a first aspect, an embodiment of the present invention provides a user determination method, where the method includes:

acquiring a fault warning message of home wide equipment; the fault warning message comprises user offline information of the fault home-wide device, device information of the fault home-wide device and base station information related to the fault home-wide device;

acquiring user data of an offline user corresponding to the failed home wide device as first user data according to the user offline information, acquiring user data of a user using home wide services through the failed home wide device as second user data according to the device information, and acquiring user data of a user with a base station resident as third user data according to the base station information;

and determining target users affected by the use of the home-wide service according to the first user data, the second user data and the third user data.

In a second aspect, an embodiment of the present invention provides a user determination apparatus, where the apparatus includes:

the message acquisition module is used for acquiring the fault alarm message of the home wide equipment; the fault warning message comprises user offline information of the fault home wide device, device information of the fault home wide device and base station information related to the fault home wide device;

a data obtaining module, configured to obtain, according to the user offline information, user data of an offline user corresponding to the faulty home bandwidth device as first user data, obtain, according to the device information, user data of a user using a home bandwidth service through the faulty home bandwidth device as second user data, and obtain, according to the base station information, user data of a user who resides in a base station as third user data;

and the user determining module is used for determining the target user affected by the use of the home width service according to the first user data, the second user data and the third user data.

In a third aspect, an embodiment of the present invention provides an electronic device, including: a memory, a processor, said memory having stored thereon computer-executable instructions, which, when executed by the processor, are capable of implementing the user determination method of the first aspect.

In a fourth aspect, an embodiment of the present invention provides a storage medium, where computer-executable instructions are stored, and when executed by a processor, implement the user determination method according to the first aspect.

According to the technical scheme of the embodiment of the invention, firstly, the fault warning message of the home wide equipment is obtained; the fault warning message comprises user offline information of the fault wide device, device information of the fault wide device and base station information related to the fault wide device; then, according to the user offline information, acquiring user data of an offline user corresponding to the failed home wide device as first user data, acquiring user data of a user using the home wide service through the failed home wide device as second user data according to the device information, and acquiring user data of a base station resident user as third user data according to the base station information; and finally, determining the target user affected by the home bandwidth service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the problem that the user who normally goes offline is mistaken for using the target user affected by the home wide service can be avoided, and the accuracy of identifying the target user is improved, so that the corresponding care service is accurately provided for the target user, and the user experience of the home wide service user is effectively improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

Fig. 1 is a schematic flowchart of a user determination method according to an embodiment of the present invention;

fig. 2 is a schematic diagram of system interaction of another user determination method according to an embodiment of the present invention;

FIG. 3 is a schematic diagram illustrating a data flow in a process of generating a fault warning message according to an embodiment of the present invention;

fig. 4 is a schematic diagram of data flow in a process of subscribing to a fault alert message according to an embodiment of the present invention;

fig. 5 is a schematic diagram of data flow in a process of acquiring user data according to an embodiment of the present invention;

fig. 6 is a schematic block diagram of a user determination apparatus according to an embodiment of the present invention;

fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

In order to make those skilled in the art better understand the technical solution of the present invention, the technical solution in the embodiment of the present invention will be clearly and completely described below with reference to the drawings in the embodiment of the present invention, and it is obvious that the described embodiment is only a part of the embodiment of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Fig. 1 is a flowchart illustrating a user determination method according to an embodiment of the present invention.

Referring to fig. 1, the user determination method includes step S102, step S104, and step S106. The user determination method in the exemplary embodiment of fig. 1 is explained in detail below.

Step S102, acquiring a fault warning message of home wide equipment; the fault warning message comprises user offline information of the fault wide device, device information of the fault wide device and base station information associated with the fault wide device.

Home-wide devices refer to devices associated with home broadband services, including, without limitation: BRAS (Broadband Access Server), OLT (Optical line terminal), trunk cable, branch cable, and ONU (Optical Network Unit).

One BRAS may correspond to a plurality of OLTs, and one OLT may have a plurality of PON (Passive Optical Network) ports, and one PON port may be respectively connected to a plurality of ONUs through Optical cables including a trunk cable and a branch cable. One ONU may correspond to one-user transacting home-wide services, or may correspond to multiple-user transacting home-wide services.

When the home wide device fails, for example, the trunk cable is disconnected, the OLT is taken back, the BRAS is taken back, the branch cable is disconnected, and the like, the user using the home wide service may not normally use the home wide service, and the user using the home wide service may not be affected. For example, when the OLT leaves the service on the operator side, all ONUs in each ONU connected to the plurality of PON ports of the OLT may drop suddenly due to the OLT leaving the service, only some ONUs may drop suddenly due to the OLT leaving the service, and all ONUs may not be affected by the OLT leaving the service, and the original state is maintained. When the ONU is suddenly disconnected, the user of the home wide service corresponding to the ONU cannot normally use the home wide service.

Using the home wide service, for example, a user plays and watches a network video through a home wide network, or the user chats with a net friend through the home wide network, or the like.

Step S102 may be executed by a network complaint platform, which is hereinafter collectively referred to as a network complaint platform for short. In specific implementation, the network casting platform can subscribe the fault alarm message of the home-wide device from the fault management system. The fault management system stores different types of massive alarm messages, and the alarm messages can be provided for a plurality of third parties in a subscription mode.

For example, after the third-party system sends an alarm subscription request to the fault management system, whenever the fault management system acquires an alarm message meeting the requirement of the alarm subscription request, the fault management system immediately shares the alarm message to the third-party system.

The specific subscription process of the network casting platform for subscribing the fault alarm message from the fault management system can be described with reference to fig. 4.

Fig. 4 is a schematic diagram of data flow in a process of subscribing to a fault alarm message according to an embodiment of the present invention.

Referring to fig. 4, the alarm subscription service, the alarm distribution scheduling service, the alarm distribution service directory, and the alarm distribution service are provided by the fault management system. For ease of presentation, numbers 1-11 in the figures are written as (a 1) - (a 11) in the following, and the specific subscription flow is as follows:

(a1) And (3) an alarm subscription request: the network delivery platform sends an 'alarm subscription request' message to an alarm subscription service of the fault management system, wherein the message carries a triple group < client identification, an alarm subscription range and an alarm type >.

The client identifier refers to an ONU identifier, and since the correspondence between the ONU and the other home-wide devices is fixed, the warning message related to the other home-wide devices directly or indirectly connected to the ONU indicated by the ONU identifier can be acquired by the ONU identifier.

The alarm subscription range and the alarm type can be regarded as classification tags of the alarm messages, and are used for querying fault alarm messages required by the network switching platform from a large number of alarm messages of the fault management system. The alarm subscription range includes, for example, a base station fallback alarm, a home wide service alarm, and the like. Alarm types, such as a main cable interruption alarm, an OLT drop alarm, a BRAS drop alarm, a branch cable termination alarm, and the like.

(a2) And (3) alarm subscription registration: the alarm subscription service receives the 'alarm subscription request' message and judges whether the request is legal or not. If not, rejecting the request; if it is legal, the next step, i.e. (a 3), is continued.

(a3) An alert subscription indication: the alert subscription service will forward an "alert subscription request" message to the alert distribution scheduling service.

(a4) Alarm distribution service retrieval request: and the alarm distribution scheduling service sends an alarm distribution service retrieval request message to the alarm distribution directory service according to the received alarm subscription request message.

(a5) And searching an alarm distribution service directory: the alarm distribution directory service inquires an alarm information base according to the received alarm distribution service retrieval request message to obtain the alarm distribution service which can meet the alarm subscription request sent by the network delivery platform, and forms a plurality of < positioning identification, client identification, alarm distribution service identification, alarm distribution range, alarm fault category and alarm source > six-tuple.

The client identifier, the alarm subscription range, and the alarm type in the six-tuple respectively correspond to the triplet < client identifier, the alarm subscription range, and the alarm type > in the aforementioned step (a 1). The "location identity" is used to distinguish the different six-tuples. The "alarm distribution service identifier" refers to that an alarm message in the fault management system can be shared by multiple third parties, and an alarm distribution service identifier corresponding to each shared object is set for each shared object. The alarm source refers to a source from which the fault Management System acquires the alarm message, for example, an IP (Internet Protocol) authentication System, an EMS (Element Management System), and the like.

(a6) And (3) alarm distribution service retrieval feedback: the alarm distribution directory service feeds back the retrieval results, namely a plurality of < positioning identifiers, client identifiers, alarm distribution service identifiers, alarm distribution ranges, alarm fault categories and alarm sources > six-tuple to the alarm distribution scheduling service.

(a7) And (3) message queue allocation: the alarm distribution scheduling service allocates an independent message queue identifier to each hexahydric group according to the received message to form a new heptad group < positioning identifier, client identifier, alarm distribution service identifier, alarm distribution range, alarm fault category, alarm source and message queue identifier >. The message queue identification is the identification of the message queue to which the alarm message is allocated.

(a8) And (3) alarm distribution service scheduling: and the alarm distribution scheduling service sends out corresponding seven-element groups to different alarm distribution services according to the seven-element group information. And the alarm distribution scheduling service forwards all the heptads to the alarm subscription service.

(a9) And alarm distribution control: and the alarm distribution service places the alarm message corresponding to the seven-element group information into a specified message queue according to the received seven-element group information.

(a10) And (3) alarm subscription feedback: and the alarm subscription service feeds all the seven-element groups back to the network casting platform sending the alarm subscription request.

(a11) Alarm receiving: and the network casting platform receives the fault warning message of the designated message queue according to the received seven-element group information.

Optionally, the fault home width device includes a broadband access server BRAS, an optical line terminal OLT, a trunk optical cable, and a branch optical cable; the fault warning message is generated by the following method: receiving a service warning message of abnormal home-wide equipment with abnormal offline user proportion sent by an IP authentication system; the abnormal home width equipment comprises an OLT or a passive optical network PON port of the OLT; inquiring whether fault equipment alarm information related to abnormal home width equipment exists or not; the fault home width equipment of the fault equipment alarm message comprises abnormal home width equipment or home width equipment which has a connection relation with the abnormal home width equipment; if yes, combining the service alarm message and the fault equipment alarm message to obtain a fault alarm message.

The service alarm message may carry user offline information, and specifically, the user offline information may include, but is not limited to, an equipment identifier of the abnormal home-wide device, abnormal offline time, a user identifier corresponding to the abnormal offline user, or an ONU identifier.

The faulty device alarm message may carry device information of the faulty home-wide device and base station information associated with the faulty home-wide device. The information of the base station associated with the failed home wide device may be understood as that, by the fact that the geographic area where the multiple users of the failed home wide device using the home wide service are located corresponds to the working area of one or more base stations, an association relationship is established in advance between the failed home wide device and at least one base station.

If the user using the home wide service through the failed home wide device frequently uses the home wide service, the resident user list generated by the base station associated with the failed home wide device includes the user. If the user using the home wide service through the failed home wide device hardly uses the home wide service, for example, if the user is on business for half a year, no one is in the home, and the broadband service is enabled, but no one is actually using the broadband service in the home of the user, the user is not on the resident user list generated by the base station associated with the failed home wide device.

How the fault alert message is generated may be described in detail herein in connection with fig. 3.

Fig. 3 is a schematic diagram of data flow in a process of generating a fault alarm message according to an embodiment of the present invention.

Referring to fig. 3, an internet protocol authentication system, i.e., an IP authentication system. When a user logs in the ONU through a preset account and a preset password, the IP authentication system can change the monitored state of the ONU from off-line to on-line and record the time of the state change as the on-line time of the ONU. In addition, the IP authentication system can count the number of online users of each OLT device and the number of online users of each PON port of each OLT. The number of online users of any OLT refers to the sum of the number of online users of each PON of the OLT. The element management system, namely EMS can monitor the failed home-wide device and the corresponding failure type.

For convenience of presentation, numbers 1-3 in the drawings are written as (b 1) - (b 3) in the following, and a specific fault alarm message generation flow is as follows:

(b1) The IP authentication system periodically and actively rounds the number of online users of each OLT and each PON port, compares the number of online users within 5 minutes, triggers a service alarm message when the number of users suddenly drops by 90%, and pushes the service alarm message to a fault management system.

(b2) The EMS network management actively pushes an OLT service quit alarm and a main optical cable interruption alarm at the equipment side to a fault management system.

It should be noted that step (b 1) may occur before (b 2), may occur after (b 2), and may also occur simultaneously with (b 2).

(b3) When receiving the service alarm message of the abnormal home wide device, the fault management system associates the service alarm message of the same device with the OLT quit service alarm message or the trunk cable interruption alarm message according to the device identifier of the abnormal home wide device carried in the service alarm message.

The malfunctioning home-wide device of the malfunctioning-device-alarm message related to the malfunctioning home-wide device includes the malfunctioning home-wide device or the home-wide device having a connection relationship with the malfunctioning home-wide device. For example, if the abnormal home width device is an OLT, the faulty home width device related to the OLT may be the OLT or a trunk cable corresponding to the OLT, and if an OLT out-of-service warning message that is the same as the abnormal home width device OLT exists or a trunk cable interruption warning message that is a trunk cable corresponding to the abnormal home width device OLT exists, the OLT out-of-service warning message or the trunk cable interruption warning message is associated with the service warning message, and the service warning message and the OLT out-of-service warning message are combined, or the service warning message and the trunk cable interruption warning message are combined to obtain the fault warning message.

It should be noted that, in the specific implementation, when the fault management system queries whether there is a fault device alarm message related to the abnormal home-wide device, it may be queried whether there is a fault device alarm message related to the abnormal home-wide device that is not cleared within a preset time range between first time points when the fault management system receives a service alarm message of the abnormal home-wide device.

If a large number of users are disconnected due to the fault of the home-wide device, the second time point when the fault management system receives the fault device alarm message pushed by the EMS and the first time point when the fault management system receives the service alarm message pushed by the IP authentication system are closer, and the second time point is earlier than the first time point.

Optionally, the service alarm message is generated by the IP authentication system in the following manner: acquiring the number of online users of each OLT and the number of online users of each PON port according to a preset time period; determining a first offline user proportion of each OLT and a second offline user proportion of each PON port according to the number of online users obtained twice adjacently; and determining abnormal home width equipment in each OLT and each PON port and generating a service alarm message of the abnormal home width equipment according to a comparison result of the first offline user ratio of any OLT and a first preset ratio threshold and a comparison result of the second offline user ratio of any PON port belonging to the OLT and a second preset ratio threshold.

In specific implementation, for any OLT, the first offline user proportion of the OLT may be determined according to the number of online users of the OLT acquired twice in adjacent time. For example, for one OLT, the number of online users of the OLT is collected every 5 minutes. And taking the number of the online users of the OLT collected at a certain time point as a first number of the online users, and taking the number of the online users of the OLT collected last time 5 minutes before the time point as a second number of the online users. The first offline user ratio may be a ratio of the first number of online users to the second number of online users.

Determining the second offline user proportion of each PON port according to the number of online users obtained twice adjacently is similar to the aforementioned method for determining the first offline user proportion of each OLT, and details are not described here again.

And if the ratio of the first user number to the second user number is greater than 90% of a preset threshold value, determining that the OLT is abnormal home width equipment and generating a service alarm message of the OLT.

In an embodiment, according to a comparison result between a first offline user proportion of any OLT and a first preset proportion threshold and a comparison result between a second offline user proportion of any PON port belonging to the OLT and a second preset proportion threshold, determining an abnormal bandwidth device in each OLT and each PON port and generating a service alarm message of the abnormal bandwidth device, where if the first offline user proportion of the OLT is greater than or equal to the first preset proportion threshold and the second offline user proportion of any PON port belonging to the OLT is greater than or equal to the second preset proportion threshold, determining the OLT as the abnormal bandwidth device and generating a corresponding service alarm message; and if the first offline user proportion of the OLT is smaller than a first preset proportion threshold value and the second offline user proportion of at least one PON port belonging to the OLT is larger than or equal to a second preset proportion threshold value, determining that the at least one PON port is abnormal home-wide equipment and generating a corresponding service alarm message.

In another embodiment, according to a comparison result between a first offline user ratio of any OLT and a first preset ratio threshold and a comparison result between a second offline user ratio of any PON port belonging to the OLT and a second preset ratio threshold, determining an abnormal home width device in each OLT and each PON port and generating a service alarm message of the abnormal home width device, or, if the first offline user ratio of the OLT is greater than or equal to the first preset ratio threshold, determining that the OLT is the abnormal home width device and generating a corresponding service alarm message; and if the second offline user ratio of the PON port is greater than or equal to a second preset ratio threshold value, determining that the PON port is abnormal home wide equipment and generating a corresponding service alarm message.

Step S104, according to the user offline information, acquiring the user data of the offline user corresponding to the failed home wide device as first user data, according to the device information, acquiring the user data of the user using the home wide service through the failed home wide device as second user data, and according to the base station information, acquiring the user data of the base station resident user as third user data.

How user data is obtained may be described in detail herein in connection with fig. 5.

Fig. 5 is a schematic diagram of data flow in a process of acquiring user data according to an embodiment of the present invention.

Referring to fig. 5, a financing system, i.e., a network integrated resource management system; the sub-system is the operation analysis system.

For convenience of presentation, numbers 1-3 in the drawings are written as (c 1) - (c 7) in the following, and a specific fault alarm message generation flow is as follows:

(c1) The net casting platform obtains the client file list information of the IP authentication system through the 'alarm text' field of the alarm data, and logs in the IP authentication system to search the corresponding service client information.

The "alarm text" field may be generated by the IP authentication system and carried by the service alarm message to the fault management system. The contents thereof, for example: and (4) dividing by X, wherein abnormal offline occurs in the OLT with the identifier of xxxx, the number of offline persons is xxx, and the ONU identifiers of abnormal offline users are xxxxxx respectively.

And obtaining the fault alarm message after the correlation and combination of the service alarm message and the fault equipment alarm message, wherein the fault alarm message carries the alarm text field. And the network delivery platform acquires the fault alarm message from the fault management system by subscribing the alarm message. And the network switching platform acquires the user offline information according to the 'alarm text' in the alarm data of the fault alarm message, and searches the first user data corresponding to the user offline information through an IP authentication system. The client file list information is user offline information, and the corresponding service client information is first user data corresponding to the user offline information.

(c2) The IP authentication system searches and retrieves corresponding user data through the client file list information transmitted by the network casting platform, and feeds back the user data to the network casting platform.

After the IP authentication system acquires the user offline information transmitted by the network switching platform, corresponding user data is searched according to the user offline information and used as first user data, and the IP authentication system returns the first user data to the network switching platform.

(c3) And the network delivery platform acquires the fault equipment information through the equipment information field of the alarm data, logs in the comprehensive resource system and searches for the full user information under the corresponding equipment.

The "device information" field may be generated by the EMS, and the fault device alarm message pushed to the fault management system by the EMS is carried to the fault management system. The contents of the "device information" field include, but are not limited to: equipment type, equipment model and equipment unique identification. The device unique identifier refers to a device identifier for uniquely identifying a certain home-wide device among a plurality of home-wide devices.

And obtaining the fault alarm message after the association and combination of the service alarm message and the fault equipment alarm message, wherein the fault alarm message carries the equipment information field. And obtaining the fault alarm message from the fault management system by subscribing the alarm message at the network delivery platform. And the network delivery platform acquires the equipment information of the fault home-wide equipment according to the equipment information field in the alarm data of the fault alarm message, and searches second user data corresponding to the equipment information of the fault home-wide equipment through the comprehensive resource system. The above-mentioned faulty device information is the device information of the faulty home-wide device, and the above-mentioned corresponding device total user information is the second user data corresponding to the device information of the faulty home-wide device.

(c4) And the comprehensive resource system searches and retrieves user data under corresponding equipment according to the fault equipment information transmitted by the network casting platform and feeds the user data back to the network casting platform.

After acquiring the device information of the failed home-wide device transmitted by the network investment platform, the comprehensive resource system searches for corresponding user data according to the device information of the failed home-wide device, and the user data is used as second user data, and the comprehensive resource system returns the second user data to the network investment platform.

(c5) The network casting platform obtains base station information through a 'base station equipment IP' field of alarm data, logs in and searches information of resident users under the corresponding base station through the subsystem.

The "base station device IP" field may be generated by the EMS, and the fault device alarm message pushed to the fault management system by the EMS is carried to the fault management system. The contents of the "base station apparatus IP" field include IP address information of the base station apparatus.

And obtaining a fault alarm message after the service alarm message and the fault equipment alarm message are associated and combined, wherein the fault alarm message carries the field of the 'base station equipment IP'. And obtaining the fault alarm message from the fault management system by subscribing the alarm message at the network delivery platform. And the network switching platform acquires the base station information according to the 'IP (Internet protocol) field of the base station equipment' in the alarm data of the fault alarm message, and searches third user data corresponding to the base station information through the subsystem. The user resident under the corresponding base station is the third user data corresponding to the base station information.

(c6) And searching and retrieving the resident user data hung below the corresponding base station through the base station information transmitted by the network casting platform through the subsystem, and feeding back the resident user data to the network casting platform.

After the subsystem acquires the base station information transmitted by the network casting platform, user data of a corresponding base station resident user is searched according to the base station information to serve as third user data, and the third user data is returned to the network casting platform through the subsystem.

(c7) And the network delivery platform inputs the first user data, the second user data and the third user data into a preset big data analysis model to obtain a target user influenced by the household-wide service.

And the network projection platform inputs the first user data, the second user data and the third user data into a preset big data analysis model to obtain the user data of the target user.

And step S106, determining the target user influenced by the home bandwidth service according to the first user data, the second user data and the third user data.

For example, when a user is playing a network video through the home wide service at home, the OLT leaves the service at the operator side, which causes the network of the user to be disconnected and the network video cannot be played.

Optionally, determining a target user affected by the failed home bandwidth device when using the home bandwidth service according to the first user data, the second user data, and the third user data includes: determining a user intersection set among an offline user corresponding to the failed home-wide device, an associated user of the failed home-wide device and a base station resident user according to the first user data, the second user data and the third user data; and determining target users influenced by the failed home width equipment when the home width service is used according to the user intersection.

The offline user corresponding to the failed home width device can be understood as a plurality of users who are affected by the failed home width device and cannot normally use the home width service and are forced to be offline. For example, when a service withdrawal failure occurs in a certain OLT, users corresponding to a plurality of optical modems connected to a plurality of PON ports of the OLT are associated with the failed home wide device. A base station resident user may be considered a user who frequently uses home wide services.

Here, the user data of the base station resident user can avoid that the user who does not use the home bandwidth service for a long time is mistaken to be forced to go offline and not use the home bandwidth service normally due to the failure of the home bandwidth device. If a user who does not use home wide services is mistaken for a target user, the user may receive unnecessary care services, which may cause harassment to the user and reduce user experience.

Optionally, before determining the target user affected by the failed home-wide device when using the home-wide service, the user determination method further includes: acquiring user data of a user using the home width service through predetermined degraded home width equipment as fourth user data, acquiring user data of a service resident user of the home width service at each time interval as fifth user data, and acquiring user data of a user who cannot normally use the complaint home width service as sixth user data; determining a target user influenced by the failed home width device when the home width service is used according to the first user data, the second user data and the third user data, and the method comprises the following steps: and determining target users affected by the use of the home bandwidth service according to the first user data, the second user data, the third user data, the fourth user data, the fifth user data, the sixth user data and a preset big data analysis model.

And acquiring user data of a user using the home wide service through predetermined degraded home wide equipment as fourth user data, wherein in specific implementation, the method can be associated with a home wide performance degradation index alarm, meet two index degraded network elements with the quality difference rate of the affected service index being more than or equal to 80%, and associate a total client list of the barrier network elements in the resource management system.

The user data of the service resident user of the home wide service at each time interval is acquired as fifth user data, and the specific implementation is that the resident user list at each time interval can be output through a subsystem according to the internet access record of the client and the service use time interval.

And acquiring user data of a user who cannot be normally used by the complaint home wide service as sixth user data, wherein the sixth user data can be a list of clients with poor network quality, which are acquired from home client ends to end systems, and associated with and analyze the poor network quality of the group barrier equipment.

And comprehensively analyzing and screening the target users according to dimensionalities such as group fault network element offline records, performance degradation influences, service use time periods, network quality difference influences and the like, wherein the first user data, the second user data, the third user data, the fourth user data, the fifth user data and the sixth user data can be input into a preset big data analysis model, and the target users are output.

The specific implementation manner of the big data analysis model may be to find an intersection of a plurality of input values as an output value of the big data analysis model; or setting different weights for different types of user data, calculating the evaluation scores of whether each type of user data is a target user according to the weights, calculating the sum of the evaluation scores of each type of user data of the user as a final evaluation score aiming at any user, and determining whether the user is the target user influenced by the use of the home width service according to the final evaluation score; the probability of each user being a target user can be calculated according to a preset probability calculation formula and according to the user data of multiple dimensions of the input big data analysis model, and the user data of the user with the probability greater than a preset probability threshold value is output and used as the user data of the target user.

Through the big data analysis model, whether the user is influenced when using the service can be comprehensively analyzed by combining multiple dimensions, so that the accuracy of identifying the target user is improved.

Optionally, after determining the target users affected by using the home bandwidth service, further comprising: sending a fault care message to a target user, and sending a maintenance reminding message to operation and maintenance personnel corresponding to the fault home-wide device; after the failed home wide device is repaired, a repair care message is sent to the target user.

And after the target user is determined, calling a short message port according to the contact way in the user data of the determined target user, and sending a fault care message. And when the fault home-wide device is repaired, calling the short message port according to the determined contact way in the user data of the target user, and sending a repair care message to the target user.

The operation and maintenance personnel corresponding to the fault home-wide device refer to the operation and maintenance personnel in the local city to which the fault home-wide device belongs and the installation and maintenance personnel in the residential area network.

Optionally, the fault warning information includes a fault occurrence time; after determining the target users affected by using the home bandwidth service, the method further comprises the following steps: determining message sending time points corresponding to all fault levels according to the corresponding relation between the fault occurrence time and the preset fault levels and the time length; and at the message sending time point corresponding to any fault level, sending a fault supervision message to the fault supervision personnel corresponding to the fault level, and sending a compensation message corresponding to the fault level to the target user.

The preset correspondence of failure levels to time lengths, for example, 24 hours corresponds to a first failure level, 7 days corresponds to a second failure level, and 30 days corresponds to a third failure level, wherein the severity increases in order from the first failure level to the third failure level.

In specific implementation, the network delivery platform can send the fault warning information and the user data of the target user to the customer service system. The data sent by the network delivery platform to the customer service system includes and is not limited to: the system comprises the fault home-wide device, fault occurrence time, target users and the cell to which the target users belong. The customer service system determines message sending time points corresponding to all fault levels according to the corresponding relation between the fault occurrence time and the preset fault levels and the time length; and at the message sending time point corresponding to any fault level, sending a fault supervision message to the fault supervision personnel corresponding to the fault level, and sending a compensation message corresponding to the fault level to the target user.

The fault occurrence time may be a time point when the IP authentication system detects that the offline user ratio of a certain bandwidth device is abnormal, that is, a time point when a large number of users suddenly drop the line, or a time point when the bandwidth device fault occurs, which is acquired by the EMS.

At a message sending time point corresponding to any fault level, sending a compensation message corresponding to the fault level to a target user, for example, when the fault occurrence time is Z adjustment of X month and Y days, and Z adjustment of X month and (Y + 1) days, namely when the broadband interruption time reaches 24 hours, sending the compensation message corresponding to the first fault level to the target user, namely giving 5G flow to the target user; adjusting in Z of X month (Y + 7) day, namely when the broadband interruption time reaches 7 days, sending a compensation message corresponding to the second fault level to the target user, namely giving 5G traffic (10G in total) to the target user; and (4) at Z point of Y days of (X + 1), namely when the broadband interruption time reaches 30 days, sending a compensation message corresponding to a third fault level to the target user, namely giving 10G traffic to the target user (20G in total).

Sending a fault supervision message to a fault supervision person corresponding to any fault level at a message sending time point corresponding to the fault level, for example, sending the fault supervision message to the fault supervision person corresponding to the first fault level (a branch office visitor team leader, a transmission team leader and the like) at a message sending time point corresponding to the first fault level, namely 4 hours after the fault occurrence time; at the message sending time point corresponding to the second fault level, namely 24 hours after the fault occurrence time, sending a fault supervision message to fault supervision personnel (a branch management network sub-master, a network department manager and the like) corresponding to the second fault level; sending a fault supervision message to fault supervision personnel (a company network department, a network management center master manager and the like) corresponding to the third fault level at a message sending time point corresponding to the third fault level, namely 48 hours after the fault occurrence time; and after 48 hours, triggering to send the fault supervision messages to all the fault supervision personnel at the first fault level, the second fault level and the third fault level every 48 hours.

According to the user determination method in the exemplary embodiment of fig. 1, first, a fault warning message of home-wide equipment is acquired; the fault warning message comprises user offline information of the fault home wide device, device information of the fault home wide device and base station information related to the fault home wide device; then, according to the user offline information, acquiring user data of an offline user corresponding to the failed home wide device as first user data, acquiring user data of a user using the home wide service through the failed home wide device as second user data according to the device information, and acquiring user data of a base station resident user as third user data according to the base station information; and finally, determining the target user affected by the home bandwidth service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the problem that the user who normally goes offline is mistaken for using the target user affected by the home wide service can be avoided, and the accuracy of identifying the target user is improved, so that the corresponding care service is accurately provided for the target user, and the user experience of the home wide service user is effectively improved.

Fig. 2 is a system interaction diagram of another user determination method according to an embodiment of the present invention.

Referring to fig. 2, the ip authentication system 202 generates a traffic alarm message to the fault management system 206, and the element management system 204 generates a faulty device alarm message to the fault management system 206. The fault management system 206 associates the service alarm message and the fault device alarm message corresponding to the same device, combines the service alarm message and the fault device alarm message, obtains the fault alarm message, and sends the fault alarm message to the network-casting platform 208.

The net casting platform 208 sends user offline information to the internet protocol authentication system 202, and the internet protocol authentication system 202 returns first user data to the net casting platform 208; the network investment platform 208 sends the equipment information to the comprehensive resource system 210, and the comprehensive resource system 210 returns second user data to the network investment platform 208; network delivery platform 208 sends the base station information to subsystem 212, and subsystem 212 returns the third user data to network delivery platform 208.

After the net casting platform 208 acquires the first user data, the second user data and the third user data, the net casting platform 208 inputs the first user data, the second user data and the third user data into a preset big data analysis model, and obtains a contact way of the target user and the target user.

The user determination method provided by the embodiment shown in fig. 2 can implement the respective processes in the foregoing user determination method embodiment, and achieve the same functions and effects, which are not repeated here.

Fig. 6 is a schematic block diagram of a user determination apparatus according to an embodiment of the present invention.

Referring to fig. 6, the user determination apparatus includes:

a message obtaining module 602, configured to obtain a fault warning message of home width equipment; the fault warning message comprises user offline information of the fault home wide device, device information of the fault home wide device and base station information related to the fault home wide device;

a data obtaining module 604, configured to obtain, according to the user offline information, user data of an offline user corresponding to the faulty home bandwidth device as first user data, obtain, according to the device information, user data of a user using a home bandwidth service through the faulty home bandwidth device as second user data, and obtain, according to the base station information, user data of a user who resides in a base station as third user data;

a user determining module 606, configured to determine, according to the first user data, the second user data, and the third user data, a target user affected by using the home bandwidth service.

In some embodiments of the present invention, based on the above scheme, the failed home wide device includes a broadband access server BRAS, an optical line terminal OLT, a trunk optical cable, and a branch optical cable; the fault warning message is generated by the following method:

receiving a service warning message of abnormal home-wide equipment with abnormal offline user proportion sent by an IP authentication system; the abnormal home width equipment comprises an OLT or a passive optical network PON port of the OLT;

inquiring whether fault equipment alarm information related to the abnormal home width equipment exists or not; the fault home width device of the fault device alarm message comprises the abnormal home width device or a home width device which has a connection relation with the abnormal home width device;

if so, combining the service alarm message and the fault equipment alarm message to obtain the fault alarm message.

In some embodiments of the present invention, based on the above scheme, the service alarm message is generated by the IP authentication system in the following manner:

acquiring the number of online users of each OLT and the number of online users of each PON port according to a preset time period;

determining a first offline user proportion of each OLT and a second offline user proportion of each PON port according to the number of online users obtained twice adjacently;

and determining the abnormal home width equipment in each OLT and each PON port and generating a service alarm message of the abnormal home width equipment according to a comparison result of the first offline user ratio of any OLT and a first preset ratio threshold and a comparison result of the second offline user ratio of any PON port belonging to the OLT and a second preset ratio threshold.

In some embodiments of the present invention, based on the foregoing scheme, the user determination module 606 is specifically configured to:

determining a user intersection among a offline user corresponding to the faulty home bandwidth device, an associated user of the faulty home bandwidth device and the base station resident user according to the first user data, the second user data and the third user data;

and determining target users influenced by the fault home width equipment when the home width service is used according to the user intersection.

In some embodiments of the present invention, based on the above scheme, the user determination apparatus further includes:

acquiring user data of a user using the home wide service through predetermined degraded home wide equipment as fourth user data, acquiring user data of a service resident user of the home wide service at each time interval as fifth user data, and acquiring user data of a user complaining that the home wide service cannot be normally used as sixth user data;

the user determination module 606 is specifically configured to:

and determining target users affected by the use of the home bandwidth service according to the first user data, the second user data, the third user data, the fourth user data, the fifth user data, the sixth user data and a preset big data analysis model.

the first message sending module is used for sending a fault care message to the target user and sending a maintenance reminding message to operation and maintenance personnel corresponding to the fault home width device;

a second message sending module, configured to send a repair care message to the target user after the failed home-wide device is repaired

In some embodiments of the present invention, based on the above scheme, the fault alarm information includes a fault occurrence time; the user determination device further includes:

the time point determining module is used for determining the message sending time point corresponding to each fault level according to the corresponding relation between the fault occurrence time and the preset fault level and the time length;

and the third message sending module is used for sending a fault supervision message to the fault supervision personnel corresponding to the fault level at the message sending time point corresponding to any fault level, and sending a compensation message corresponding to the fault level to the target user.

According to the technical scheme of the embodiment of the invention, firstly, the fault warning message of the home wide equipment is obtained; the fault warning message comprises user offline information of the fault wide device, device information of the fault wide device and base station information related to the fault wide device; then, according to the user offline information, acquiring user data of an offline user corresponding to the failed home wide device as first user data, acquiring user data of a user using the home wide service through the failed home wide device as second user data according to the device information, and acquiring user data of a base station resident user as third user data according to the base station information; and finally, determining target users influenced by the use of the home bandwidth service according to the first user data, the second user data and the third user data. Through the technical scheme of the embodiment of the invention, the problem that the user who normally goes offline wrongly thinks that the user uses the target user affected by the home wide business is solved, and the accuracy of identifying the target user is improved, so that the corresponding care service is accurately provided for the target user, and the user experience of the home wide business user is effectively improved.

The user determination device provided in an embodiment of the present invention can implement each process in the foregoing user determination method embodiment, and achieve the same function and effect, which are not repeated here.

Further, an electronic device is provided in an embodiment of the present invention, and fig. 7 is a schematic structural diagram of an electronic device provided in an embodiment of the present invention, as shown in fig. 7, the electronic device includes a memory 701, a processor 702, a bus 703 and a communication interface 704. The memory 701, processor 702, and communication interface 704 communicate via bus 703. The communication interface 704 may include input and output interfaces including, but not limited to, a keyboard, a mouse, a display, a microphone, and the like.

In fig. 7, the memory 701 has stored thereon computer-executable instructions that, when executed by the processor 702, enable the following flow:

Optionally, when executed by the processor 702, the failed home broadband device includes a broadband access server BRAS, an optical line terminal OLT, a trunk optical cable, and a branch optical cable; the fault warning message is generated by the following method:

receiving a service alarm message of abnormal home-wide equipment with abnormal offline user ratio, which is sent by an IP authentication system; the abnormal home width equipment comprises an OLT or a passive optical network PON port of the OLT;

inquiring whether fault equipment alarm information related to the abnormal home-wide equipment exists or not; the fault home width device of the fault device alarm message comprises the abnormal home width device or a home width device which has a connection relation with the abnormal home width device;

Optionally, when executed by the processor 702, the traffic alert message is generated by the IP authentication system by:

Optionally, the computer executable instructions, when executed by the processor 702, determine a target user affected by the failed home width device while using the home width service according to the first user data, the second user data and the third user data, comprising:

determining a user intersection among an offline user corresponding to the failed home wide device, an associated user of the failed home wide device and the base station resident user according to the first user data, the second user data and the third user data;

Optionally, the computer executable instructions, when executed by the processor 702, further comprise, prior to determining a target user affected by the failed home-wide device when using the home-wide service:

acquiring user data of a user using the home width service through predetermined degraded home width equipment as fourth user data, acquiring user data of a service resident user of the home width service at each time period as fifth user data, and acquiring user data of a user complaining that the home width service cannot be normally used as sixth user data;

determining a target user affected by the failed home-wide device while using the home-wide service according to the first user data, the second user data and the third user data, comprising:

Optionally, the computer executable instructions, when executed by the processor 702, further comprise, after determining a target user affected by using the home width service:

sending a fault care message to the target user, and sending a maintenance reminding message to operation and maintenance personnel corresponding to the fault home-wide device;

sending a repair care message to the target user after the failed home-wide device is repaired.

Optionally, when executed by the processor 702, the fault warning information includes a time of occurrence of the fault; after determining the target users affected by the home-wide service, the method further comprises the following steps:

determining a message sending time point corresponding to each fault level according to the corresponding relation between the fault occurrence time and the preset fault level and the time length;

and at any message sending time point corresponding to the fault level, sending a fault supervision message to a fault supervision person corresponding to the fault level, and sending a compensation message corresponding to the fault level to the target user.

According to the technical scheme of the embodiment of the invention, firstly, the fault warning message of home wide equipment is obtained; the fault warning message comprises user offline information of the fault wide device, device information of the fault wide device and base station information related to the fault wide device; then, according to the user offline information, acquiring user data of an offline user corresponding to the failed home wide device as first user data, acquiring user data of a user using home wide service through the failed home wide device as second user data according to the device information, and acquiring user data of a base station resident user as third user data according to the base station information; and finally, determining target users influenced by the use of the home bandwidth service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the problem that the user who normally goes offline is mistaken for using the target user affected by the home wide service can be avoided, and the accuracy of identifying the target user is improved, so that the corresponding care service is accurately provided for the target user, and the user experience of the home wide service user is effectively improved.

The electronic device provided by the embodiment of the invention can realize each process in the user determination method embodiment and achieve the same functions and effects, and the processes are not repeated here.

Further, an embodiment of the present invention further provides a storage medium, where the storage medium stores computer-executable instructions, and when the computer-executable instructions are executed by the processor 702, the following process can be implemented:

according to the user offline information, acquiring user data of an offline user corresponding to the failed home wide device as first user data, according to the device information, acquiring user data of a user using home wide service through the failed home wide device as second user data, and according to the base station information, acquiring user data of a base station resident user as third user data;

Optionally, the computer executable instructions, when executed by the processor 702, determine a target user affected by the failed home bandwidth device when using a home bandwidth service according to the first user data, the second user data and the third user data, including:

Optionally, the computer executable instructions, when executed by the processor 702, further comprise, prior to determining a target user affected by the failed home width device when using the home width service:

Optionally, the computer executable instructions, when executed by the processor 702, include a time of occurrence of the fault; after determining the target users affected by using the home bandwidth service, the method further comprises the following steps:

determining message sending time points corresponding to all fault levels according to the corresponding relation between the fault occurrence time and the preset fault levels and the time length;

According to the technical scheme of the embodiment of the invention, firstly, the fault warning message of home wide equipment is obtained; the fault warning message comprises user offline information of the fault wide device, device information of the fault wide device and base station information related to the fault wide device; then, according to the user offline information, acquiring user data of an offline user corresponding to the failed home wide device as first user data, acquiring user data of a user using the home wide service through the failed home wide device as second user data according to the device information, and acquiring user data of a base station resident user as third user data according to the base station information; and finally, determining target users influenced by the use of the home bandwidth service according to the first user data, the second user data and the third user data. By the technical scheme of the embodiment of the invention, the problem that the user who normally goes offline is mistaken for using the target user affected by the home wide service can be avoided, and the accuracy of identifying the target user is improved, so that the corresponding care service is accurately provided for the target user, and the user experience of the home wide service user is effectively improved.

The storage medium provided in an embodiment of the present invention can implement each process in the foregoing user determination method embodiment, and achieve the same function and effect, which are not repeated here.

The storage medium may be a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk.

It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrases "comprising a component of' 8230; \8230;" does not exclude the presence of another like element in a process, method, article, or apparatus that comprises the element.

Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method of the above-mentioned embodiment of the present invention.

While the present invention has been described with reference to the embodiments shown in the drawings, the present invention is not limited to the embodiments, which are illustrative and not restrictive, and it will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the invention as defined in the appended claims.

Claims

1. A method for user determination, comprising:

and determining target users affected by the use of the home bandwidth service according to the first user data, the second user data and the third user data.

2. The method according to claim 1, characterized in that the faulty home wide equipment comprises a broadband access server BRAS, an optical line terminal OLT, a trunk cable, a branch cable; the fault warning message is generated by the following method:

3. The method of claim 2, wherein the traffic alert message is generated by the IP authentication system by:

4. The method of claim 1, wherein determining a target user affected by the failed home bandwidth device when using a home bandwidth service according to the first user data, the second user data, and the third user data comprises:

5. The method of claim 1, further comprising, prior to determining a target user affected by the failed home wide device when using the home wide service:

6. The method of claim 1, after determining the target users affected by the home width service, further comprising:

sending a fault care message to the target user, and sending a maintenance reminding message to an operation and maintenance worker corresponding to the fault home width device;

7. The method of claim 1, wherein the fault warning information includes a time of occurrence of a fault; after determining the target users affected by the home-wide service, the method further comprises the following steps:

8. A user determination device, comprising:

and the user determining module is used for determining a target user influenced by the use of the home width service according to the first user data, the second user data and the third user data.

9. An electronic device comprising a memory and a processor, the memory having stored thereon computer-executable instructions that, when executed by the processor, are capable of implementing the user determination method of any of claims 1-7.

10. A storage medium having computer-executable instructions stored therein, wherein the computer-executable instructions, when executed by a processor, are capable of implementing the user determination method of any one of claims 1 to 7.