CN115480886A

CN115480886A - Management event processing method, task processing method and device

Info

Publication number: CN115480886A
Application number: CN202110661835.1A
Authority: CN
Inventors: 王华胤; 徐海波; 代伟超; 叶胜程; 杨斌; 李宝政
Original assignee: Alibaba Singapore Holdings Pte Ltd
Current assignee: Alibaba Innovation Co
Priority date: 2021-06-15
Filing date: 2021-06-15
Publication date: 2022-12-16

Abstract

The embodiment of the application provides a management event processing method, a task processing method and a task processing device, wherein the management event processing method comprises the following steps: acquiring a management event; matching a target event processing template in preset event processing templates according to the attribute information of the management event; and sequentially executing at least one event processing task aiming at the management event in the target event processing template by adopting the task processing sequence in the target event processing template. Therefore, the management event can be processed according to the standard processing flow set by the target event processing template, the processing efficiency of the event is improved, and meanwhile, the event processing flow is decomposed into a plurality of event processing tasks through the event processing template, so that the event processing flow can be more precise, and the higher processing quality of the management event is convenient to maintain.

Description

Management event processing method, task processing method and device

Technical Field

The present application relates to the field of computer technologies, and in particular, to a management event processing method, a task processing method, a management event processing apparatus, and a task processing apparatus.

Background

In the prior art, when an event needing to be processed is found, the event can be generally distributed to a corresponding event execution mechanism for processing. However, the existing event distribution method usually simply distributes tasks to the corresponding event execution mechanisms, and the corresponding event execution mechanisms handle the tasks by themselves, which results in low processing efficiency of the events. While events also have the potential to allocate errors. Possibly resulting in further lower processing efficiency of the event.

Disclosure of Invention

In view of the above problems, embodiments of the present application are proposed to provide a management event processing method, a task processing method, a management event processing apparatus, and a task processing apparatus that overcome or at least partially solve the above problems.

In order to solve the above problem, an embodiment of the present application discloses a management event processing method, including:

acquiring a management event;

matching a target event processing template in preset event processing templates according to the attribute information of the management event;

and sequentially executing at least one event processing task aiming at the management event in the target event processing template by adopting the task processing sequence in the target event processing template.

Optionally, the attribute information includes at least one of tag information, content information, location information, and time information;

the step of matching a target event processing template in a preset event processing template according to the attribute information of the management event comprises the following steps:

inputting at least one of the label information, the content information, the location information and the time information of the management event into a preset event distribution model;

and matching a target event processing template in a preset event processing template according to the template information output by the event distribution model.

Optionally, the attribute information includes category information;

searching whether a preset template mapping relation exists between the category information of the management event and the event processing template;

and if a preset template mapping relation exists between the category information of the management event and the event processing template, taking the event processing template corresponding to the category information of the management event as a target event processing template.

Optionally, the step of matching a target event processing template in a preset event processing template according to the attribute information of the management event further includes:

if the preset template mapping relation does not exist between the category information of the management event and the event processing template, searching an event execution mechanism corresponding to the management event in a preset event distribution list;

and taking the event processing template corresponding to the event execution mechanism as a target event processing template.

Optionally, the step of matching a target event processing template in a preset event processing template according to the attribute information of the management event includes:

identifying whether the management event meets a preset scene management condition or not according to the attribute information of the management event;

and if the management event meets the preset scene management condition, taking an event processing template corresponding to the scene management condition as a target event processing template.

Optionally, the step of identifying whether the management event meets a preset scene management condition according to the attribute information of the management event includes:

identifying whether the event time of the management event is in a preset time interval and/or whether the event place of the management event is in a preset area according to the attribute information of the management event;

and if the event time of the management event is in a preset time interval and/or the event place of the management event is in a preset area, determining that the management event meets a preset scene management condition.

Optionally, the step of sequentially executing at least one event processing task of the management event in the target event processing template according to the task processing order in the target event processing template includes:

creating a task object corresponding to the event processing task to be processed in a preset task database according to the task processing sequence in the target event processing template;

calling a preset task processing resource to process the task object;

after the task object processing is completed, according to the task processing sequence, a task object of the next event processing task to be processed is created in a preset task database, and the step of calling a preset task processing resource to process the task object is repeatedly executed until the event processing task at the end of the task processing sequence in the target event processing template is completed.

Optionally, the method further comprises:

and responding to template arrangement operation, creating at least one preset type of event processing task in the blank template, and determining a task processing sequence among the event processing tasks to obtain the event processing template.

The application also provides a task processing method, which comprises the following steps:

acquiring a target event;

matching a target event processing template in a preset event processing template according to the attribute information of the target event;

and sequentially executing at least one event processing task aiming at the target event in the target event processing template by adopting the task processing sequence in the target event processing template.

The present application further provides a management event processing apparatus, comprising:

the acquisition module is used for acquiring the management event;

the matching module is used for matching a target event processing template in a preset event processing template according to the attribute information of the management event;

and the execution module is used for sequentially executing at least one event processing task aiming at the management event in the target event processing template by adopting the task processing sequence in the target event processing template.

the matching module includes:

the model input submodule is used for inputting at least one of label information, content information, place information and time information of the management event into a preset event distribution model;

and the first matching sub-module is used for matching a target event processing template in preset event processing templates according to the template information output by the event distribution model.

Optionally, the attribute information includes category information;

the matching module includes:

the relation searching submodule is used for searching whether a preset template mapping relation exists between the category information of the management event and the event processing template or not;

and the second matching sub-module is used for taking the event processing template corresponding to the category information of the management event as a target event processing template if a preset template mapping relation exists between the category information of the management event and the event processing template.

Optionally, the matching module further comprises:

the mechanism searching submodule is used for searching an event execution mechanism corresponding to the management event in a preset event distribution list if a preset template mapping relation does not exist between the category information of the management event and the event processing template;

and the third matching submodule is used for taking the event processing template corresponding to the event execution mechanism as a target event processing template.

Optionally, the matching module comprises:

the scene identification submodule is used for identifying whether the management event meets the preset scene management condition or not according to the attribute information of the management event;

and the fourth matching submodule is used for taking an event processing template corresponding to the scene management condition as a target event processing template if the management event meets the preset scene management condition.

Optionally, the scene recognition sub-module comprises:

a time interval region identification unit, configured to identify whether an event time of the management event is in a preset time interval and/or whether an event location of the management event is in a preset region according to the attribute information of the management event;

and the scene identification unit is used for determining that the management event meets the preset scene management condition if the event time of the management event is in a preset time interval and/or the event place of the management event is in a preset area.

Optionally, the execution module includes:

the object creating submodule is used for creating a task object corresponding to the event processing task to be processed in a preset task database according to the task processing sequence in the target event processing template;

the calling submodule is used for calling a preset task processing resource to process the task object;

and the repeating submodule is used for creating a task object of the next event processing task to be processed in a preset task database according to the task processing sequence after the task object is processed, and repeatedly executing the step of calling preset task processing resources to process the task object until the event processing task at the tail end of the task processing sequence in the target event processing template is processed.

Optionally, the apparatus further comprises:

and the module generating module is used for responding to the template arranging operation, creating at least one event processing task of a preset type in the blank template, and determining the task processing sequence among the event processing tasks to obtain the event processing template.

An embodiment of the present application further provides a task processing device, including:

the event acquisition module is used for acquiring a target event;

the template matching module is used for matching a target event processing template in preset event processing templates according to the attribute information of the target event;

and the template execution module is used for sequentially executing at least one event processing task aiming at the target event in the target event processing template by adopting the task processing sequence in the target event processing template.

The embodiment of the application also discloses an electronic device, which comprises:

one or more processors; and

one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the electronic device to perform one or more methods as described herein in embodiments.

Embodiments of the present application also disclose one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the processors to perform one or more methods as described in embodiments of the present application.

The embodiment of the present application also discloses a software product, which comprises a computer program/instruction, wherein when the computer program/instruction is executed, the method described in one or more of the embodiments of the present application is implemented.

The embodiment of the application has the following advantages:

acquiring a management event by the management event processing method of the embodiment of the application; matching a target event processing template in preset event processing templates according to the attribute information of the management event; and sequentially executing at least one event processing task aiming at the management event in the target event processing template by adopting the task processing sequence in the target event processing template. Therefore, the management event can be processed according to the standard processing flow set by the target event processing template, the processing efficiency of the event is improved, and meanwhile, the event processing flow is decomposed into a plurality of event processing tasks through the event processing template, so that the event processing flow can be more precise, and the higher processing quality of the management event is convenient to maintain.

Drawings

FIG. 1 is a flowchart illustrating steps of an embodiment of a method for handling events according to the present application;

FIG. 2 is a flow chart illustrating steps of another embodiment of a method for managing events according to an embodiment of the present application;

FIG. 3 is a schematic diagram of a template orchestration interface according to an embodiment of the present application;

FIG. 4 is a schematic diagram of a task processing system according to an embodiment of the present application;

FIG. 5 is a schematic diagram of an intelligent operation center according to an embodiment of the present application;

FIG. 6 is a flowchart illustrating steps of an embodiment of a task processing method according to an embodiment of the present application;

FIG. 7 is a block diagram of an embodiment of a management event processing apparatus according to an embodiment of the present application;

fig. 8 is a block diagram of a task processing device according to an embodiment of the present application.

Detailed Description

In order to make the aforementioned objects, features and advantages of the present application more comprehensible, the present application is described in further detail with reference to the accompanying drawings and the detailed description.

In the embodiment of the present application, when a management event that needs to be managed by a management department occurs in a jurisdiction area such as a city, a town, and the like, the management event generally needs to be handed to the corresponding management department for processing. The management events may include traffic management events, urban environment management events, public security management events, business management events, tax management events, customs management events, community management events, emergency management events, etc., depending on the management department to which the major belongs. For example, if a vehicle collision accident occurs in a jurisdiction, it can be considered that a traffic management event requiring processing by a traffic management department has occurred. If the inferior products sold by the merchants are found in the jurisdiction, the merchants can be considered to have business management events needing to be processed by the business management department. If disputes occur in the community residents in the jurisdiction, it can be considered that a community management event needs to be handled by a community management department such as a living committee. In some cases, managing events may also require multiple authorities to co-process. For example, if the business condition of the business in the administrative region needs to be checked, the event may be handled by the business administration and the tax administration together.

According to the embodiment of the application, the management events are managed by adopting an Intelligent Operation Center (IOC), and at least one event processing template is preset in the Intelligent operation Center, so that the processing flows of different types of management events can be normalized and refined. After the management event is acquired, the target event processing template can be matched in the preset event processing template more accurately according to the attribute information of the management event. Thus, a normalized process flow for managing events will be provided. And then, the target event processing template can be adopted to process the management event according to the processing flow set by the target event processing template, so that the processing efficiency of the event is effectively improved.

Referring to fig. 1, a flowchart illustrating steps of an embodiment of a method for processing an event management according to the present application is shown, and specifically, the method may include the following steps:

step 101, acquiring a management event;

in the embodiment of the application, the intelligent operation center can be in communication connection with at least one event collection device, so that the management event sent by the event collection device can be obtained.

The event collection device may be a multimedia collection device, a telephone, an intelligent electronic device with an event report function, an internet information collection device, a device with a function of receiving information actively submitted by a user, and the like, which is not limited in the present application.

In a specific implementation, the information sent by the event collection device to the intelligent operation center may be information that is not subjected to standardization processing. The information which is not subjected to standardized processing can be difficult to identify the effective information in the information and further process the effective information. Thus, the information collected by the event collection device needs to be further processed to generate a standardized management event.

Specifically, after the intelligent operation center obtains the information sent by the event acquisition device, the intelligent operation center may adopt a mode of mapping an unnormally expressed field in the information sent by the event acquisition device to a standard expressed field, extracting a key field in the information sent by the event acquisition device, recombining or disassembling the key field, filling the key field in the information sent by the event acquisition device into a standard template, and the like, so as to convert the information sent by the event acquisition device into a standardized management event.

In a specific implementation, since the event collecting devices are of a plurality of types, different types of event collecting devices can simultaneously collect the same event, so that the same or partially same management event may exist. Thus, the management event can be subjected to de-duplication processing or fusion processing.

Specifically, the smart operation center may identify that there is identity or partial identity between the management events based on fields of title, description, type, time, location, and the like included in the management events. If the same management event exists, the management event can be subjected to deduplication processing, and only one management event in a plurality of same management events is reserved. If there are some identical management events, it is possible to merge some identical management events, merge a plurality of management events, and delete duplicate content therein.

102, matching a target event processing template in a preset event processing template according to the attribute information of the management event;

in the embodiment of the present application, the management event may have attribute information. The attribute information may be determined from a field in the management event. For example, if a field related to parking violations is recorded in the management event, the management event may have attribute information "parking violations". If the management event has a field related to the location a recorded therein, the management event may have attribute information "location a".

In this embodiment of the present application, at least one event processing template may be preset in the smart operation center, and the event processing template may include at least one event processing task required for processing a management event and a task processing sequence of the event processing task. Therefore, the intelligent operation center can standardize the processing flow of the management event and decompose the event processing flow into a plurality of event processing tasks, so that the event processing flow can be more precise, and the higher processing quality of the management event can be maintained conveniently.

In the embodiment of the present application, the management event may have more different types. In addition, when the management event types are the same, the processing flow of the management event may be different according to the actual situation of the management event. Thus, the event processing templates stored in the smart operation center can have a larger number. After the management event is obtained, a target event processing template suitable for processing the current management event may be matched in a preset event processing template according to the attribute information of the management event.

In specific implementation, according to actual needs, a mapping relationship between the attribute information and the event processing template may be preset, so as to determine a target event processing template corresponding to the management event according to the mapping relationship; a preset algorithm model can also be adopted, and a target event processing template is recommended according to the attribute information; or determining an event execution mechanism corresponding to the management event according to the attribute information, and taking an event processing template preset by the event execution mechanism as a target event processing template.

And 103, sequentially executing at least one event processing task aiming at the management event in the target event processing template by adopting the task processing sequence in the target event processing template.

In this embodiment of the present application, after the target event processing template is determined, the management event may be processed according to the target event processing template. Therefore, the task processing sequence in the target event processing template can be adopted to sequentially execute at least one event processing task aiming at the management event in the target event processing template, and the management event can be processed.

In a specific implementation, the target event processing template may further include an execution condition, so that a branch flow may exist in a processing flow in the target event processing template. Thus, the target event processing template may have different task processing orders and event processing tasks according to whether the execution condition is satisfied. Specifically, in the process of sequentially executing the event processing tasks according to the task processing sequence, the task processing sequence may point to an execution condition, and a subsequent corresponding task processing sequence and event processing tasks may be executed according to whether the execution condition is satisfied.

In a specific implementation, the execution of the event processing task may be performed by the smart operation center itself or at least one electronic device communicatively connected to the smart operation center. For example, the road inspection apparatus is controlled to collect an image of a specific location, to transmit notification information to a mobile terminal of a specific person, to acquire rainfall data collected by the road environment monitoring apparatus, and the like.

As an example of the present application, the management event is that a vehicle is illegally parked on the road a. The management event may have attribute information "parking violation". According to the attribute information of the management event, namely 'illegal parking', a target event processing template 'illegal parking enforcement' is matched in a preset event processing template. According to the task processing sequence in the target event processing template 'law violation parking enforcement', the event processing tasks can be 'traffic police search', 'traffic police notification iron bar', 'vehicle moving is determined' and 'vehicle moving' is executed in sequence; if the execution condition of 'the vehicle has moved' is met, the corresponding event processing tasks are 'finished flow' according to the task processing sequence, and if the execution condition of 'the vehicle has moved' is not met, the corresponding event processing tasks are 'acquiring the contact information of the trailer company' and 'informing the trailer company of moving the vehicle' according to the task processing sequence.

Acquiring a management event by the management event processing method of the embodiment of the application; matching a target event processing template in preset event processing templates according to the attribute information of the management event; and sequentially executing at least one event processing task aiming at the management event in the target event processing template by adopting the task processing sequence in the target event processing template. Therefore, the management event can be processed according to the preset standard processing flow, the processing efficiency of the event is improved, and meanwhile, the event processing flow is decomposed into a plurality of event processing tasks through the event processing template, so that the event processing flow can be more precise, and the higher processing quality of the management event is maintained.

Referring to fig. 2, a flowchart illustrating steps of an embodiment of a method for processing a management event according to the present application is shown, and specifically, the method may include the following steps:

step 201, acquiring a management event;

in the embodiment of the application, the intelligent operation center can be in communication connection with at least one event collection device, so that the management event sent by the event collection device can be acquired.

Step 202, matching a target event processing template in a preset event processing template according to the attribute information of the management event;

in the embodiment of the present application, the management event may have attribute information. The attribute information may be determined from a field in the management event.

In the embodiment of the present application, the management event may have more different types. In addition, when the management event types are the same, the processing flow of the management event may be different according to the actual situation of the management event. Thus, the event processing templates stored in the smart operation center can have a larger number. After the management event is acquired, a target event processing template suitable for processing the current management event may be matched in a preset event processing template according to the attribute information of the management event.

In an embodiment of the present application, the attribute information includes at least one of tag information, content information, location information, and time information.

Specifically, the tag information may record information characterizing the management event. For example, if the management event is that a vehicle is parked on road a in violation. The management event may have tag information "parking violation".

The tag information may be added during the process of collecting the management event by the event collecting device. For example, the customer service may record the management event and add tag information to the management event during the process of answering a call.

The tag information may also be added by the smart operations center for the management event. Specifically, the intelligent operation center may store a plurality of preset tag information, and after acquiring the management event, the intelligent operation center analyzes the content of the management event, selects tag information related to the content of the management event from the preset tag information, and adds tag information related to the content of the management event to the management event.

Specifically, the content information may be specific description information included in the management event. The location information may be information related to an occurrence location of the management event. The time information may be information related to an occurrence time of the management event. The location information and the time information may be preset, or may be extracted from content information of the management event.

In an embodiment of the application, the step of matching a target event processing template in a preset event processing template according to the attribute information of the management event includes:

s11, inputting at least one of label information, content information, place information and time information of the management event into a preset event distribution model;

in this embodiment of the present application, a preset event distribution model may be adopted to determine a target event processing template corresponding to the management event. The event distribution model may be a convolutional neural network model, a multilayer perceptron model, a decision tree model, etc., which is not limited in this application.

In the embodiment of the application, the tag information, the content information, the location information and the time information of the management event can better embody the characteristics of the management event, so that a proper target event processing template can be distributed to the management event according to the specific situation of the management event.

For example, for a management event such as illegal parking, various processing modes of informing a vehicle owner to move the vehicle, a traffic police sticker, a trailer company to move the vehicle, not processing and the like can exist according to different time periods, different weather environments and different road environments, so that a plurality of event processing templates can be correspondingly provided for the management event such as illegal parking. In this case, information such as tag information, content information, location information, and time information of the management event needs to be considered comprehensively, so as to allocate an appropriate target event processing template to the management event according to the specific situation of the management event, so that the processing manner of the management event can better meet the actual needs of the user.

Therefore, at least one of the label information, the content information, the location information and the time information of the management event can be used as a model input, the template information for indicating a target event processing template is used as an output, and a preset model is trained to obtain the event distribution model. The event distribution model may have a function of recommending a target event processing template according to tag information, content information, location information, time information of the management event.

Because the content information may have more irrelevant information, the key field can be extracted from the content information according to actual needs, and then the key field is used as model input to improve the processing effect of the model.

Then, in a case that a target event processing template corresponding to the management event needs to be determined, at least one of the tag information, the content information, the location information, and the time information of the management event may be input into a preset event distribution model to determine the target event processing template.

And S12, matching a target event processing template in a preset event processing template according to the template information output by the event distribution model.

In an embodiment of the present application, after at least one of tag information, content information, location information, and time information of the management event is input, the event assignment model may output template information indicating a target event processing template. Therefore, the target event processing template can be matched in the preset event processing template according to the template information.

Specifically, the template information may be information related to the event processing template, such as a name and a digital tag corresponding to the event processing template. Therefore, the corresponding target event processing template can be directly determined in the preset event processing template according to the template information.

In an embodiment of the present application, the attribute information further includes category information.

Specifically, the intelligent operation center may be preset with a plurality of category information, and the category information may be divided according to an event execution mechanism corresponding to the management event, an event scenario corresponding to the management event, an occurrence location corresponding to the management event, and the like, which is not limited in this application.

The category information of the management event may be added to the tag information during the process of acquiring the management event by the event acquisition device, or may be added by the intelligent operation center according to factors such as the content, source, and occurrence time of the management event.

s21, searching whether a preset template mapping relation exists between the category information of the management event and the event processing template;

in the embodiment of the present application, for at least one category of management events, a relatively fixed event processing flow may be provided. In this case, the smart operation center may be pre-configured with an event processing template for the type of management event so that the type of management event can be efficiently processed. Therefore, the intelligent operation center can store the template mapping relationship between the category information of the management event and the event processing template in advance.

Therefore, after the management event is acquired, whether a preset template mapping relationship exists between the category information of the management event and the event processing template can be searched to determine whether the management event of the category has a corresponding event processing template.

And S22, if a preset template mapping relation exists between the category information of the management event and the event processing template, taking the event processing template corresponding to the category information of the management event as a target event processing template.

In this embodiment of the present application, if a preset template mapping relationship exists between the category information of the management event and the event processing template, the event processing template corresponding to the management event of the category may be directly used as a target event processing template, so as to implement fast matching between the management event and the event processing template.

In an embodiment of the application, the step of matching a target event processing template in a preset event processing template according to the attribute information of the management event further includes:

s31, if the preset template mapping relation does not exist between the category information of the management event and the event processing template, searching an event execution mechanism corresponding to the management event in a preset event distribution list;

in this embodiment of the present application, if there is no preset template mapping relationship between the category information of the management event and the event processing template, a corresponding event processing template may not be allocated for the management event of the category at this time. In this case, the management event may be processed using a common event processing template.

In general, the management events may have corresponding event executors. The event execution mechanism may be used to be responsible for the management and execution of certain types of management events. Different event executors may have different event processing flows, so that a common event processing template may generally correspond to a city execution. Thus, in order to identify a common event processing template corresponding to the management event, it is necessary to identify an event execution mechanism corresponding to the management event.

Generally, the event execution mechanism may have a corresponding preset event distribution list. The event distribution list may be used to delineate management events that the event execution mechanism needs to manage and execute. Therefore, the event execution mechanism corresponding to the management event can be searched in a preset event distribution list.

In a specific implementation, the event distribution list may record description information of a management event that the event execution mechanism needs to manage and execute, and may compare information such as type information, content information, tag information, time information, and location information of the management event with the description information in the event distribution list, and use an event execution mechanism corresponding to the description information with a high similarity as an event execution mechanism corresponding to the management event. The event distribution list may also record type information of management events that the event execution mechanism needs to manage and execute. The corresponding event actuator can be directly determined according to the category information of the management event.

And S32, taking the event processing template corresponding to the event execution mechanism as a target event processing template.

In this embodiment of the present application, after the event execution mechanism is determined, a general event processing template corresponding to the event execution mechanism may be used as a target event processing template, so as to complete matching between the management event and the event processing template.

s41, identifying whether the management event meets a preset scene management condition or not according to the attribute information of the management event;

in the embodiments of the present application, in the process of city management, there may be a need to manage for a specific situation. For example, during holidays, there is a need for more stringent management of illegal parking in the vicinity of tourist attractions. During the working day, road traffic accidents need to be checked more rigorously to avoid road congestion. During peak pedestrian traffic periods on sidewalks, illegal stall situations need to be managed more strictly. Therefore, at least one scene management function can be set according to the management requirement under a specific condition. The scenario management function may be configured to check that the management event in the specific situation is satisfied, and may set at least one event processing template applicable to the specific situation to process the management event in the specific situation.

Thus, at least one scene management condition can be preset for a specific situation which needs to be managed by the scene management function. Then, whether the management event meets a preset scene management condition can be identified according to the attribute information of the management event, so as to determine whether the management event is a management event under a specific condition.

In an embodiment of the present application, the identifying, according to the attribute information of the management event, whether the management event meets a preset scene management condition;

s411, identifying whether the event time of the management event is in a preset time interval and/or whether the event place of the management event is in a preset area according to the attribute information of the management event;

in the present embodiments, management needs for a particular situation may generally be associated with a particular time period and a particular area. For example, during holidays, there is a need for more stringent management of illegal parking in the vicinity of tourist attractions. The time period corresponding to the particular management requirement may be from the beginning of the holiday to the end of the holiday. The corresponding area can be a preset area around the tourist attraction.

Therefore, the preset scene management condition can be set to comprise a preset time period and/or a preset area, so that whether the management event is the management event under a specific condition can be determined according to whether the management event meets the preset time period and/or the condition of the preset area.

In this case, after the management event is acquired, whether the occurrence time of the management event is within a preset time period and/or whether the occurrence location of the management event is within a preset area may be identified according to the attribute information of the management event to determine whether the management event is a management event in a specific situation.

The preset time period and the preset area can be used for equipment according to actual needs, and the equipment is not limited by the application.

Specifically, the attribute information of the management event may include time information and location information, so that the occurrence time and the occurrence location of the management event may be known, and whether the occurrence time of the management event is within a preset time period and/or whether the occurrence location of the management event is within a preset area may be identified.

S412, if the event time of the management event is in a preset time period and/or the event location of the management event is in a preset area, determining that the management event meets a preset scene management condition.

In this embodiment of the application, if the event time of the management event is in a preset time period and/or the event location of the management event is in a preset area, it may be considered that the attribute information of the management event matches a preset scene management condition, and the management event meets the preset scene management condition.

And S42, if the management event meets the preset scene management condition, taking an event processing template corresponding to the scene management condition as a target event processing template.

In this embodiment of the present application, if the management event meets a preset scenario management condition, the management event may be considered as a management event under a specific condition, and an event processing template corresponding to the scenario management condition is used as a target event processing template.

In a specific implementation, the scenario management function may need to manage multiple types of management events in a specific situation, so that there may be multiple event processing templates corresponding to the scenario management conditions. In this case, according to actual needs, a mapping relationship between the attribute information and the event processing template may be preset, so as to determine a target event processing template corresponding to the management event according to the mapping relationship; a preset algorithm model can also be adopted, and a target event processing template is recommended according to the attribute information; or determining an event execution mechanism corresponding to the management event according to the attribute information, and taking an event processing template preset by the event execution mechanism as a target event processing template.

In one embodiment of the present application, the method further comprises:

s51, responding to template arrangement operation, creating at least one preset type of event processing task in a blank template, and determining a task processing sequence among the event processing tasks to obtain an event processing template.

In the embodiment of the present application, the event processing template may be manually arranged, or may be generated by identifying description information of an event flow through a computer. Under the condition of manually arranging the event processing templates, at least one preset type of event processing task can be created in a blank template in response to template arrangement operation input by a user, and a task processing sequence among the event processing tasks is determined according to the template arrangement operation of the user to obtain the event processing template.

The type of the event processing task may include a notification type, an action type, a task type, and the like, which is not limited in the present application.

In particular implementations, a template orchestration interface may be presented to a user. The template arrangement interface can display a first schematic icon of at least one preset type of event processing task and a blank template, and then a visible second schematic icon of the event processing task can be added in the blank template in response to the template arrangement operation of a user. And the second schematic icons of the event processing tasks can be connected in the template in order in response to the template arranging operation of the user, so that the event processing tasks and the task processing sequence contained in the event processing template can be determined according to the second schematic icons of the event processing tasks shown in the template and the connection relation between the second schematic icons of the event processing tasks.

As an example of the present application, fig. 3 is a schematic diagram of a template layout interface according to an embodiment of the present application. Which may contain a schematic icon 301 of an event handling task, a first schematic icon 302 of a routing condition, and a blank template 303. A second schematic icon 304 of the visible event handling task and a second schematic icon 305 of the routing condition may then be added to the blank template in response to the user's template layout operation. The user may click on the second icon 304 of the event processing task to set the specific action to be performed by the event processing task. And responding to the template arrangement operation of the user, and orderly connecting the second schematic icon 304 of the event processing task and the second schematic icon 305 of the routing condition in the template, so that the event processing task and the task processing sequence contained in the event processing template can be determined according to the second schematic icon 304 of the event processing task, the second schematic icon 305 of the routing condition and the connection relationship among the second schematic icon 304 of the event processing task, the second schematic icon 305 of the routing condition shown in the template.

Step 203, creating a task object corresponding to the event processing task to be processed in a preset task database according to the task processing sequence in the target event processing template;

in the embodiment of the present application, the smart operation center generally needs to process a large amount of management events. In the process of processing a large amount of management events, it is necessary to reduce the delay of event processing as much as possible to improve the processing efficiency of the management events.

Therefore, the intelligent operation center can simultaneously execute a plurality of management events in a concurrent execution mode. If the intelligent operation center needs to execute the management event, the event processing task in the target event processing template corresponding to the management event can be written into a preset task database, so that at least one task object is created.

However, in the management event processing, the task processing order is required to sequentially process the event processing tasks, and thus a waiting time may be generated in the management event processing. If all event processing tasks in the target event template corresponding to the management event are written into the task database, event processing tasks that cannot be processed temporarily may be accumulated in the task database. Therefore, all event processing tasks in a target event template corresponding to a management event are not required to be written into the task database, and a task object corresponding to the current event processing task to be processed is created in a preset task database according to the task processing sequence in the target event processing template. And after the task object is processed, sequentially writing the subsequent event processing tasks. Therefore, the task objects in the task database are all event processing tasks which need to be processed currently, and the data processing efficiency can be further improved.

Step 204, calling a preset task processing resource to process the task object;

in the embodiment of the application, the task object in the database can be processed and completed by invoking a manual task processing resource, a service platform in communication connection with the database, an electronic device in communication connection with the database, and the like.

In a specific implementation, the task object in the task database may record information such as a name and an execution manner of the corresponding event processing task. Therefore, the intelligent operation center can call corresponding task processing resources to process the task object according to the execution mode recorded in the task object.

Step 205, after the task object processing is completed, creating a task object of the next event processing task to be processed in a preset task database according to the task processing sequence, and repeatedly executing the step of calling a preset task processing resource to process the task object until the event processing task at the end of the task processing sequence in the target event processing template is completed.

In this embodiment of the present application, after the task object is processed, it may be considered that the current event processing task is already processed, and at this time, the next event processing task to be processed after the currently completed event processing task needs to be processed continuously according to the task processing sequence. A task object of the next event processing task to be processed may be created in a preset task database, and the step of invoking the preset task processing resource to process the task object is repeatedly performed, so as to complete the next event processing task. Therefore, the event processing tasks can be sequentially processed through the task database until the event processing task at the end of the task processing sequence in the target event processing template is processed. The management event processing may be deemed complete.

The task object after the processing is completed may be moved to a historical task list by the task database, or the task object may be deleted, which is not limited in the present application.

As a specific example of the present application, fig. 4 is a schematic diagram of a task processing system according to an embodiment of the present application. The task processing system may include a task assignment services layer 401, a task writing layer 402, and a database layer 403. The database layer 403 may include several task databases. The task database comprises a main database and a standby database corresponding to the main database. The data in the main database can be backed up to the standby database, so that if the main database is damaged, the data can be timely stored in the standby database.

When a target event processing template corresponding to the management event needs to be executed, a template instance may be created in the task distribution service layer 401. The template instance may include at least one event processing task. The task distribution service layer 401 may call the task writing layer 402, and create a task object corresponding to the event processing task in the database of the database layer 403. The intelligent operation center can call preset task processing resources to process the task object. After the task object processing is completed, the task allocation service layer 401 may invoke the task writing layer 402, create a task object of the next event processing task to be processed in the database of the database layer 403 according to the task processing order, and repeatedly execute the step of invoking the preset task processing resource to process the task object until the event processing task at the end of the task processing order in the target event processing template is completed.

The task writing layer 402 may implement multi-library simultaneous writing by modifying a bytecode of a code stored in Java SDK data that stores data, thereby further improving task processing capability. At the same time, the task writing layer 402 may also determine the database to which the task object is to be written. Specifically, the modulo weighting operation may be performed based on the task identification information of the task object, and the database to which the task object is to be written may be determined according to the operation result. According to actual needs, the task writing layer 402 may also divide and sort the data tables in the database horizontally according to the task identification information.

As an example of the present application, fig. 5 is a schematic diagram of an intelligent operation center according to an embodiment of the present application. The intelligent operation center can comprise an event standardization module 501, an event deduplication/fusion module 502, an event monitoring module 503, a task execution engine 504, a task list module 505, a task processing resource service module 506, an open platform service module 507, a scene management module 508, a tag management module 509, an evaluation service module 510, a database 511, an intelligent operation center operation entrance 512 and an application program access interface 513. The artificial intelligence processing platform 514 and the event collection device 515 are in communication connection with the intelligent operation center.

After the event collection device 515 collects the management event, the management event may be sent to the event normalization module 501.

The event normalization module 501 normalizes the management events, and then the event deduplication/fusion module 502 performs deduplication or fusion processing of the management events.

The event monitoring module 503 may monitor whether the piece event deduplication/fusion module 502 acquires a new management event, and, through the computing capability provided by the artificial intelligence processing platform 514, according to the attribute information of the management event,

meanwhile, the scene management module 508 may also monitor whether the event deduplication/fusion module 502 obtains a new management event, and whether the management event meets a preset scene management condition, and if the management event meets the scene management condition, match the target event processing template through the scene management module 508.

Then, the task execution engine 504 sequentially executes at least one event processing task for the management event in the target event processing template by using the task processing sequence in the target event processing template. In the process of task execution, the task list module 505 may be used to show the state of the currently executed event processing task, and the task processing resources required for executing the event processing task are acquired through the task processing resource service module 506 or the open platform service module 507. In addition, the open platform service module 507 may also provide functions such as custom editing of event processing tasks, and registration of algorithm models.

The tag management module 509 may add tag information to the management event during the event normalization module 501 normalizes the management event, during the event monitoring module 503 or the scenario management module 508 matches the target event processing template. So as to match the target event processing template according to the tag information. The task list module 505 may also then sort the presentation of the status of the currently executing event processing task based on the tag information provided by the tag management module 509.

The database 511 may provide data storage functions for the various modules in the smart operation center, as well as storage functions for managing events.

The ratings service module 510 may provide functionality for service ratings for users. The smart operations center operations portal 512 provides a way for users to access the smart operations center. The smart operations center and application access interface 513 may provide a user with a way to access the smart operations center through an application.

Acquiring a management event by the management event processing method of the embodiment of the application; matching a target event processing template in preset event processing templates according to the attribute information of the management event; creating a task object corresponding to the event processing task to be processed in a preset task database according to the task processing sequence in the target event processing template; calling a preset task processing resource to process the task object; after the task object processing is finished, according to the task processing sequence, creating a task object of the next event processing task to be processed in a preset task database, and repeatedly executing the step of calling a preset task processing resource to process the task object until the event processing task positioned at the tail end of the task processing sequence in the target event processing template is finished. Therefore, the management event can be processed according to the preset standard processing flow, the processing efficiency of the event is improved, and meanwhile, the event processing flow is decomposed into a plurality of event processing tasks through the event processing template, so that the event processing flow can be more precise, and the higher processing quality of the management event is convenient to maintain. And simultaneously, the event processing tasks are sequentially processed through the task database, so that the high-efficiency processing of massive management events is realized.

Referring to fig. 6, a flowchart illustrating steps of an embodiment of a task processing method according to the embodiment of the present application is shown, and specifically, the method may include the following steps:

step 601, acquiring a target event;

in the embodiment of the application, events which can adopt a flow processing mode can be generated in various fields such as internet operation and maintenance, flow industrial production, personal schedule management and the like. An intelligent operation center can be adopted to process the events which can adopt a flow processing mode. Therefore, the intelligent operation center can acquire the target event.

Specifically, the target event may be an event actively sent to the intelligent operation center by the user, or the event may be obtained by the intelligent operation center by using an event acquisition device, which is not limited in the present application.

In a specific implementation, the information sent by the event collection device to the intelligent operation center may be information that is not subjected to standardization processing. The information which is not subjected to standardized processing can be difficult to identify the effective information in the information and further process the effective information. Thus, further processing of the information collected by the event collection device is required to generate a standardized target event.

Specifically, after the information sent by the event acquisition device is obtained, the intelligent operation center may adopt a mode of mapping an unnormalized field in the information sent by the event acquisition device to a standard field, extracting a key field in the information sent by the event acquisition device, recombining or disassembling the key field, filling the key field in the information sent by the event acquisition device into a standard template, and the like, so as to convert the information sent by the event acquisition device into a standardized target event.

In a specific implementation, since the event collecting devices have more types, different types of event collecting devices can simultaneously collect the same event, so that the same or partially same target event may exist. Therefore, the target event can be subjected to de-duplication processing or fusion processing.

Specifically, the smart operation center may identify that there is identity or partial identity between the target events based on fields of title, description, type, time, location, and the like included in the target events. If the same target event exists, the target event can be subjected to deduplication processing, and only one target event in a plurality of same target events is reserved. If there are some identical target events, it may perform fusion processing on some identical target events, merge multiple target events, and delete the duplicate content therein.

Step 602, matching a target event processing template in a preset event processing template according to the attribute information of the target event;

in the embodiment of the present application, the target event may have attribute information. The attribute information may be determined from a field in the target event. For example, if the target event has "product a" and "production" related fields recorded therein, the target event may have attribute information "product a is produced". If the target event has the relevant fields of "system a" and "failure" recorded therein, the target event may have attribute information of "repair system a".

In this embodiment of the present application, at least one event processing template may be preset in the smart running center, and the event processing template may include at least one event processing task required for processing a target event and a task processing sequence of the event processing task. Therefore, the intelligent operation center can standardize the processing flow of the target event and decompose the event processing flow into a plurality of event processing tasks, so that the event processing flow can be more precise, and the higher processing quality of the target event can be maintained conveniently.

In the embodiment of the present application, the target event may have more different types. In addition, when the types of the target events are the same, the processing flow of the target events may be different according to the actual situation of the target events. Thus, the event processing templates stored in the smart operation center can have a larger number. After the target event is obtained, a target event processing template suitable for processing the current target event may be matched in a preset event processing template according to the attribute information of the target event.

In a specific implementation, according to actual needs, a mapping relationship between the attribute information and the event processing template may be preset, so as to determine a target event processing template corresponding to the target event according to the mapping relationship; a preset algorithm model can also be adopted, and a target event processing template is recommended according to the attribute information; or determining an event execution mechanism corresponding to the target event according to the attribute information, and taking an event processing template preset by the event execution mechanism as the target event processing template.

Step 603, adopting the task processing sequence in the target event processing template, and sequentially executing at least one event processing task aiming at the target event in the target event processing template.

In this embodiment of the present application, after the target event processing template is determined, the target event may be processed according to the target event processing template. Therefore, at least one event processing task for the target event in the target event processing template can be sequentially executed according to the task processing sequence in the target event processing template, and the target event can be processed.

In a specific implementation, the execution of the event processing task may be performed by the smart operation center itself or at least one electronic device communicatively connected to the smart operation center. For example, a program for controlling the production apparatus to start the failure detection, a notification message to be sent to a mobile terminal of a specific person, and the like.

As an example of the present application, the target event is the production of product A on xx month xx. The target event may have attribute information "produce product a". The product A can be produced according to the attribute information of the target event, and the product A production flow of the target event processing template is matched in the preset event processing template. According to a task processing sequence in the target event processing template product A production flow, the event processing tasks can be ' adding raw material a ', ' adding raw material b after a preset time a ', ' detecting product quality ' and ' executing condition ' that the product quality meets a condition x ' in sequence; if the execution condition is met, namely the product quality meets the condition x, the corresponding event processing tasks are finished product production according to the task processing sequence, and if the execution condition is not met, namely the product quality meets the condition x, the corresponding event processing tasks are finished product production according to the task processing sequence, namely the contact information of the technicians is acquired, and the technicians is informed to process the product A.

The target event is obtained through the target event processing method of the embodiment of the application; matching a target event processing template in a preset event processing template according to the attribute information of the target event; and sequentially executing at least one event processing task aiming at the target event in the target event processing template by adopting the task processing sequence in the target event processing template. Therefore, the target event can be processed according to the preset standard processing flow, the processing efficiency of the event is improved, and meanwhile, the event processing flow is decomposed into a plurality of event processing tasks through the event processing template, so that the event processing flow can be more precise, and the higher processing quality of the target event is convenient to maintain.

It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the embodiments are not limited by the order of acts described, as some steps may occur in other orders or concurrently depending on the embodiments. Further, those of skill in the art will recognize that the embodiments described in this specification are presently preferred embodiments and that no particular act is required to implement the embodiments of the disclosure.

Referring to fig. 7, a block diagram of an embodiment of a management event processing apparatus according to the embodiment of the present application is shown, and specifically, the management event processing apparatus may include the following modules:

an obtaining module 701, configured to obtain a management event;

a matching module 702, configured to match a target event processing template in preset event processing templates according to the attribute information of the management event;

an executing module 703, configured to sequentially execute at least one event processing task in the target event processing template for the management event by using the task processing sequence in the target event processing template.

In one embodiment of the present application, the attribute information includes at least one of tag information, content information, location information, and time information;

the matching module includes:

and the first matching submodule is used for matching a target event processing template in a preset event processing template according to the template information output by the event distribution model.

In one embodiment of the present application, the attribute information includes category information;

the matching module includes:

the relation searching submodule is used for searching whether a preset template mapping relation exists between the category information of the management event and the event processing template;

and the second matching submodule is used for taking the event processing template corresponding to the category information of the management event as a target event processing template if a preset template mapping relationship exists between the category information of the management event and the event processing template.

In an embodiment of the present application, the matching module further includes:

In one embodiment of the present application, the matching module includes:

In one embodiment of the present application, the scene recognition sub-module includes:

In one embodiment of the present application, the execution module includes:

In one embodiment of the present application, the apparatus further comprises:

Referring to fig. 8, a block diagram of an embodiment of a management event processing apparatus according to the embodiment of the present application is shown, and specifically, the management event processing apparatus may include the following modules:

an event acquiring module 801, configured to acquire a target event;

the template matching module 802 is configured to match a target event processing template in preset event processing templates according to the attribute information of the target event;

a template executing module 803, configured to sequentially execute at least one event processing task for the target event in the target event processing template by using a task processing sequence in the target event processing template.

For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.

An embodiment of the present application further provides an electronic device, including:

one or more processors; and

one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the electronic device to perform the methods of embodiments of the present application.

Embodiments of the present application also provide one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the processors to perform the methods of embodiments of the present application.

The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.

As will be appreciated by one of skill in the art, embodiments of the present application may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

Embodiments of the present application are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

While preferred embodiments of the present application have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including the preferred embodiment and all such alterations and modifications as fall within the true scope of the embodiments of the application.

Finally, it should also be noted that, in this document, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising a … …" does not exclude the presence of another identical element in a process, method, article, or terminal apparatus that comprises the element.

The detailed description is given above on a management event processing method, a task processing method, a management event processing apparatus, and a task processing apparatus provided by the present application, and a specific example is applied herein to explain the principle and the implementation of the present application, and the description of the above embodiment is only used to help understand the method and the core idea of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.

Claims

1. A method for handling management events, comprising:

acquiring a management event;

2. The method of claim 1, wherein the attribute information includes at least one of tag information, content information, location information, and time information;

3. The method of claim 1, wherein the attribute information includes category information;

4. The method according to claim 3, wherein the step of matching a target event handling template among preset event handling templates according to the attribute information of the management event further comprises:

5. The method according to claim 1, wherein the step of matching a target event handling template among preset event handling templates according to the attribute information of the management event comprises:

6. The method according to claim 5, wherein the step of identifying whether the management event satisfies a preset scene management condition according to the attribute information of the management event comprises:

7. The method according to claim 1, wherein the step of sequentially executing at least one event processing task for the management event in the target event processing template according to the task processing order in the target event processing template comprises:

according to the task processing sequence in the target event processing template, creating a task object corresponding to the event processing task to be processed in a preset task database;

calling a preset task processing resource to process the task object;

after the task object processing is finished, according to the task processing sequence, creating a task object of the next event processing task to be processed in a preset task database, and repeatedly executing the step of calling a preset task processing resource to process the task object until the event processing task positioned at the tail end of the task processing sequence in the target event processing template is finished.

8. The method of claim 1, further comprising:

and responding to the template arrangement operation, creating at least one event processing task of a preset type in the blank template, and determining the task processing sequence among the event processing tasks to obtain the event processing template.

9. A task processing method, comprising:

acquiring a target event;

10. A management event processing apparatus, comprising:

the acquisition module is used for acquiring the management event;

11. A task processing apparatus, characterized by comprising:

the event acquisition module is used for acquiring a target event;

12. An electronic device, comprising:

one or more processors; and

one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the electronic device to perform the method of one or more of claims 1-8 or 9.

13. One or more machine readable media having instructions stored thereon that, when executed by one or more processors, cause the processors to perform the method of one or more of claims 1-8 or 9.

14. A software product comprising computer programs/instructions, wherein the computer programs/instructions, when executed, enable performing the method of one or more of claims 1-8 or 9.