CN114385609A - Label-based government affair event processing system, method, equipment and storage medium - Google Patents
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Abstract
The application discloses a label-based government affair event processing system, method, equipment and storage medium, wherein the system comprises a data acquisition module, a data processing module and a data processing module, wherein the data acquisition module is used for acquiring various government affair event information from a government affair event message source and standardizing and normalizing the various government affair event information; the label processing module is used for analyzing the government affair event information through a data mining algorithm and a text processing algorithm to obtain label information corresponding to the government affair event information; and the government affair analysis module is used for responding to a query instruction of a user, summarizing the government affair event information according to the label information and outputting at least one dimension of government affair events. The system can collect and classify government affair events, conveniently and clearly know the conditions of various government affair events, and can help government affair workers to improve the handling efficiency and the service quality. The method and the device can be widely applied to the technical field of government affair processing.
Description
Technical Field
The application relates to the technical field of government affair processing, in particular to a system, a method, equipment and a storage medium for processing government affair events based on labels.
Background
At present, along with the development of government digital transformation, the information construction and digital construction inside the government are greatly improved, and the channel terminal provided for people is developed from the traditional office hall to receive government affair events reports of people and basic workers through channels such as mobile APP, official websites, hotline phones, public numbers, applets and the like. The increase of event channels increases the number and types of government event processes.
However, since each government affair event is initiated by the public, and the event content has a certain subjective color, the following problems may actually occur when handling the government affair event: 1. the government affair events needing to be handled are many, the execution processing departments of different government affair events are different, and the processing department corresponding to the government affair event is difficult to judge quickly; 2. the government affair events have multiple categories, so that the uniform management is difficult, the classification of various events cannot be visually and clearly checked, and the optimization development of government affair work is influenced.
In summary, the problems of the related art need to be solved.
Disclosure of Invention
The present application aims to solve at least one of the technical problems in the related art to some extent.
To this end, an object of the embodiments of the present application is to provide a tag-based government affair event processing system, method, device and storage medium.
In order to achieve the technical purpose, the technical scheme adopted by the embodiment of the application comprises the following steps:
in one aspect, an embodiment of the present application provides a tag-based government affair event processing system, including:
the data acquisition module is used for acquiring various kinds of government affair event information from a government affair event message source and standardizing and normalizing the various kinds of government affair event information;
the label processing module is used for analyzing the government affair event information through a data mining algorithm and a text processing algorithm to obtain label information corresponding to the government affair event information;
and the government affair analysis module is used for responding to a query instruction of a user, summarizing the government affair event information according to the label information and outputting at least one dimension of government affair events.
In addition, the tag-based government affairs event processing system according to the above embodiment of the present application may further have the following additional technical features:
further, in an embodiment of the present application, the system further includes: an information storage module;
the information storage module comprises a main body table and an extension table; the main body table is used for storing basic information of the government affair event information according to preset dimensionality; the extension table is used for storing personalized information except the basic information.
Further, in an embodiment of the present application, the tag information includes at least one of a source attribute, a process attribute, a region attribute, a time attribute, a service attribute, or a content attribute.
Further, in one embodiment of the present application, the content attributes include emergency hot events, high frequency events, persistent hot spots, group high, sensitive appeal, repeat appeal, and negative topics.
In another aspect, an embodiment of the present application provides a tag-based government affair event processing method, for processing a government affair event through a system as described above, including the following steps:
acquiring various kinds of government affair event information from a government affair event message source, and standardizing and normalizing the various kinds of government affair event information;
analyzing the various types of government affair event information through a data mining algorithm and a text processing algorithm to obtain label information corresponding to the various types of government affair event information;
and responding to a query instruction of a user, summarizing the government affair event information according to the label information, and outputting at least one dimension of government affair events.
In addition, according to the method for processing the label-based government affairs events in the above embodiment of the present application, the following additional technical features may be further provided:
further, in one embodiment of the present application, the method further comprises:
establishing a government affair knowledge base according to the government affair event information and the label information, and storing a workflow record for processing the government affair event information;
receiving a new government affair event processing request;
and matching target government affair event information in the government affair knowledge base according to the government affair event processing request, and outputting a workflow record corresponding to the target government affair event information.
Further, in an embodiment of the present application, the matching target government event information in the government affairs knowledge base according to the government event processing request includes:
analyzing the government affair event processing request to obtain first label information of the government affair event processing request;
and matching the target label information with the highest similarity in the government affair knowledge base according to the first label information, and determining the government affair event information corresponding to the target label information as target government affair event information.
In another aspect, an embodiment of the present application provides a computer device, including:
at least one processor;
at least one memory for storing at least one program;
the at least one program, when executed by the at least one processor, causes the at least one processor to implement the tag-based government event processing method described above.
In another aspect, an embodiment of the present application further provides a computer-readable storage medium, in which a processor-executable program is stored, and the processor-executable program is used to implement the above-mentioned tag-based government affair event processing method when being executed by a processor.
Advantages and benefits of the present application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the present application:
the embodiment of the application discloses a label-based government affair event processing system, including: the data acquisition module is used for acquiring various kinds of government affair event information from a government affair event message source and standardizing and normalizing the various kinds of government affair event information; the label processing module is used for analyzing the government affair event information through a data mining algorithm and a text processing algorithm to obtain label information corresponding to the government affair event information; and the government affair analysis module is used for responding to a query instruction of a user, summarizing the government affair event information according to the label information and outputting at least one dimension of government affair events. The system can extract key information of event contents from government affairs events acquired from various channels through a data mining technology and a text processing technology related to artificial intelligence, and label the government affairs events, so that staff can quickly check an event summary and know the basic situation of the government affairs events; moreover, the system in the embodiment of the application can also collect and classify government affairs events to be output, so that the conditions of various government affairs events can be conveniently and clearly known, and government workers can be helped to improve the handling efficiency and the service quality.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings of the embodiments of the present application or the related technical solutions in the prior art are described below, it should be understood that the drawings in the following description are only for convenience and clarity of describing some embodiments of the technical solutions of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a schematic diagram of an implementation environment of a tag-based government event processing system provided in an embodiment of the present application;
fig. 2 is a schematic structural diagram of a tag-based government event processing system provided in an embodiment of the present application;
fig. 3 is a schematic flowchart of a tag-based government event processing method provided in an embodiment of the present application;
fig. 4 is a schematic structural diagram of a computer device provided in an embodiment of the present application.
Detailed Description
The present application is further described with reference to the following figures and specific examples. The described embodiments should not be considered as limiting the present application, and all other embodiments obtained by a person skilled in the art without making any inventive step are within the scope of protection of the present application.
In the following description, reference is made to "some embodiments" which describe a subset of all possible embodiments, but it is understood that "some embodiments" may be the same subset or different subsets of all possible embodiments, and may be combined with each other without conflict.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs. The terminology used herein is for the purpose of describing embodiments of the present application only and is not intended to be limiting of the application.
At present, along with the development of government digital transformation, the information construction and digital construction inside the government are greatly improved, and the channel terminal provided for people is developed from the traditional office hall to receive government affair events reports of people and basic workers through channels such as mobile APP, official websites, hotline phones, public numbers, applets and the like. The increase of event channels increases the number and types of government event processes.
However, since each government affair event is initiated by the public, and the event content has a certain subjective color, the following problems may actually occur when handling the government affair event: 1. the government affair events needing to be handled are many, the execution processing departments of different government affair events are different, and the processing department corresponding to the government affair event is difficult to judge quickly; 2. the government affair events have multiple categories, so that the uniform management is difficult, the classification of various events cannot be visually and clearly checked, and the optimization development of government affair work is influenced.
In view of this, the embodiment of the present application provides a tag-based government affair event processing system, which can extract key information of event contents from government affair events acquired from various channels through a data mining technology and a text processing technology related to artificial intelligence, and tag the government affair events, so that staff can quickly view an event summary to know a basic situation of the government affair events; moreover, the system in the embodiment of the application can also collect and classify government affairs events to be output, so that the conditions of various government affairs events can be conveniently and clearly known, and government workers can be helped to improve the handling efficiency and the service quality.
Referring to fig. 1, fig. 1 is a schematic diagram of an implementation environment of a tag-based government affair event processing system according to an embodiment of the present application. Referring to fig. 1, the software and hardware main body of the implementation environment mainly includes an operation terminal 101 and a server 102, and the operation terminal 101 is connected to the server 102 in a communication manner. The tag-based government affair event processing system may be separately configured on the operation terminal 101, or may be separately configured on the server 102, or perform a code processing task based on the interaction between the operation terminal 101 and the server 102, which may be selected appropriately according to the actual application, and this embodiment is not limited in particular. In addition, the operation terminal 101 and the server 102 may be nodes in a block chain, which is not particularly limited in this embodiment.
Specifically, the operation terminal 101 in the present application may include, but is not limited to, any one or more of a smart watch, a smart phone, a computer, a Personal Digital Assistant (PDA), an intelligent voice interaction device, an intelligent household appliance, or a vehicle-mounted terminal. The server 102 may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing basic cloud computing services such as a cloud service, a cloud database, cloud computing, a cloud function, cloud storage, a Network service, cloud communication, a middleware service, a domain name service, a security service, a CDN (Content Delivery Network), a big data and artificial intelligence platform. The operation terminal 101 and the server 102 may establish a communication connection through a wireless Network or a wired Network, which uses standard communication technologies and/or protocols, and the Network may be set as the internet, or may be any other Network, such as, but not limited to, a Local Area Network (LAN), a Metropolitan Area Network (MAN), a Wide Area Network (WAN), a mobile, wired, or wireless Network, a private Network, or any combination of virtual private networks.
Referring to fig. 2, fig. 2 is a schematic diagram of a tag-based government affairs event processing system according to an embodiment of the present application, where the tag-based government affairs event processing system may be configured in at least one of an operation terminal or a server. Referring to fig. 2, the tag-based government event processing system includes, but is not limited to:
the data acquisition module 201 is used for acquiring various government affair event information from a government affair event message source, and standardizing and normalizing the various government affair event information;
the tag processing module 202 is configured to analyze each type of the government affair event information through a data mining algorithm and a text processing algorithm to obtain tag information corresponding to each type of the government affair event information; the label information comprises at least one of a source attribute, a processing attribute, an area attribute, a time attribute, a service attribute or a content attribute;
and the government affair analysis module 203 is used for responding to a query instruction of a user, summarizing the government affair event information according to the label information, and outputting at least one dimension of government affair events.
In the embodiment of the application, a label-based government affair event processing system is provided, and the system can effectively classify the classification of government affair events and provide basic conditions for intelligent allocation of the government affair events by labeling the government affair events; in addition, the system can support staff to perform various statistical analyses on the global government affair events, and examples of the statistical analyses include similar event analysis, stubborn event analysis, diffusion event analysis, pain point event analysis, propagation event analysis and the like. The system in the embodiment of the present application is explained in detail below.
In this embodiment of the application, the data obtaining module in the government affair event processing system is configured to obtain various kinds of government affair event information from a government affair event message source, where the government affair event message source may include various kinds of government affair event reporting channels, for example, in some embodiments, the data obtaining module may obtain various kinds of government affair event information from a plurality of event information channels such as a 12345 system, a grid system, a complaint hotline system, and a government affair portal system. Of course, it is to be understood that the above message sources are for illustration only and are not intended to limit the practical implementation of the present application.
In some embodiments, the data acquisition module in the application may further normalize and normalize the acquired various government affair event information, for example, automatically modulate a format of a text, recognize and remove invalid information, and the like, that is, uniformly converge the information together by using a data convergence tool, and then normalize and normalize the information by using data processing means such as data cleaning, feature recognition, intelligent extraction, and the like.
In some embodiments, after the government affair event information is acquired, an information storage module may be further configured to store the information. Specifically, the information storage module may include a body table and an extension table; the main body table is used for storing basic information of government affair event information according to preset dimensions, and for example, tasks related to the event, event content, time, place, influence range and the like can be included; the extension table is used for storing personalized information other than the basic information. In the embodiment of the application, through the design of the master-slave base table, unified basic content of various events can be stored well, and personalized information of different events can be compatible. The storage efficiency of the information and the utilization rate of hardware resources can be effectively improved.
In the embodiment of the application, the tag processing module is mainly used for analyzing the government affair event information through a data mining algorithm and a text processing algorithm to obtain tag information corresponding to each government affair event information. And the government affair analysis module is used for summarizing the government affair event information through the label information according to the query instruction of the user and outputting the statistical government affair event of at least one dimension.
Specifically, the tag establishment and application for the government affair event in the embodiment of the application can include three parts, wherein the first part is responsible for the construction of a tag system and the modeling of an entity, and the tag system of the event can be formed through conventional AI algorithms such as data mining, text processing and the like; the second part is an image platform which is mainly responsible for application output of a label system formed by construction and provides intelligent application of image, grouping, screening, prediction and the like of government affair events; and the third part is responsible for further mining and analyzing the labeled event data through a machine learning algorithm, wherein scenes such as stubborn event analysis, associated event analysis, propagation event analysis and high-incidence event analysis are included, and support is provided for work decision of government workers.
Specifically, in this embodiment of the present application, the tag information includes at least one of a source attribute, a processing attribute, an area attribute, a time attribute, a service attribute, or a content attribute. The source attribute is used for characterizing a source channel of the government affair event information, namely, a source label is marked on a source of each government affair event information, and the source label comprises a 12345 system, a gridding system, a complaint hotline system, a government affair portal system and the like; the area attribute is used for representing the occurrence place of the content reported by the government affair event information, and may include, for example, the address of an administrative area, a street, a community, a road section, a cell, and the like where the government affair event occurs; the business attributes are used for classifying the business categories of the government affairs events, and for example, the business attributes can include traffic attributes, logistics attributes, environmental civilization types, public security attributes, education attributes, health and health attributes and the like, and can also be subdivided attributes with finer granularity, which are not listed one by one, and the business attributes can be identified for each government affair event based on the classification; the time attribute is used for giving various time-related attributes to the event according to the occurrence time of the government event, and can comprise the year, the month, the spring, the summer, the autumn and the winter, the cold, the summer, the large-scale competition period, the large-scale political activity period and the like; the processing attributes are used for planning the label attributes of the event according to the conditions of government staff in the processing process, and comprise the processing timeliness of the event, the circulation flow of the event, the processing evaluation of the event, the processing department of the event and the like; the content attribute is used for performing natural language processing and emotion analysis on the content according to the content of the event, and marking content-related tags on the event after the emotion analysis, for example, the tags may include tags of an emergency hotspot event, a high-frequency event, a continuous hotspot, group high-speed distribution, sensitive appeal, repeated appeal, negative topics and the like.
It can be understood that, in the embodiment of the present application, a tag-based government affair event processing system is provided, which can extract key information of event content from government affairs events acquired from various channels through a data mining technology and a text processing technology related to artificial intelligence, and tag the government affairs events, so that staff can quickly view an event summary to know the basic situation of the government affair events; moreover, the system in the embodiment of the application can also collect and classify government affairs events to be output, so that the conditions of various government affairs events can be conveniently and clearly known, and government workers can be helped to improve the handling efficiency and the service quality.
Referring to fig. 3, in an embodiment of the present application, there is further provided a tag-based government affair event processing method, including the following steps:
In the embodiment of the application, based on the system, the data related to the government affair event is analyzed and processed, and the corresponding tags can be attached to the government affair event, for example, related appeal content is mined through a natural language processing technology, emotion analysis and automatic judgment are performed on the corresponding content, and identification and risk pre-judgment are performed on some sensitive tags. Furthermore, the system can provide the government affairs staff with functions of representing events, classifying and screening events, analyzing and judging events, predicting events and the like. For example, based on the label system constructed in the application, when a user sees details of information of a certain government affair event, a large amount of time is not needed to be spent for filtering and screening more important events, and based on the event library constructed by the label system, the work efficiency of government personnel can be greatly improved.
Specifically, the user may perform screening based on a tag required by the user in the office process, for example, the user may perform screening based on two types of tags, namely, the service type of the event and the occurrence area of the event, if the work focus of the user is to process a complaint event related to noise on a certain street, and the output query instruction may quickly select a detailed description of the event entering the relevant event. By collectively displaying all the hit tags, the user can clearly see the key information of the current government affair event at a glance. In addition, in some embodiments, other related events of the government affairs events can be provided for the user, such as demands initiated by other people of the same affair, recommendations of other events of the same community, and the like, so that the user can conveniently process the same kind of events and perform related serial-parallel analysis, and the efficiency and quality of government affair processing are improved.
In some embodiments, the method further comprises the steps of:
establishing a government affair knowledge base according to the government affair event information and the label information, and storing a workflow record for processing the government affair event information;
receiving a new government affair event processing request;
and matching target government affair event information in the government affair knowledge base according to the government affair event processing request, and outputting a workflow record corresponding to the target government affair event information.
Specifically, the matching, according to the government affair event processing request, target government affair event information in the government affair knowledge base includes:
analyzing the government affair event processing request to obtain first label information of the government affair event processing request;
and matching the target label information with the highest similarity in the government affair knowledge base according to the first label information, and determining the government affair event information corresponding to the target label information as target government affair event information.
In the embodiment of the application, a government affair knowledge base can be established according to the government affair event information and the corresponding label information, and workflow records related to the government affair event information are stored. Therefore, when a new government affair event processing request is received, the government affair event processing request can be analyzed, the first label information of the government affair event processing request is extracted, similarity matching is carried out on the first label information and label information in a government affair knowledge base, the label information with the highest similarity is determined as target label information, the government affair event information corresponding to the target label information is determined as target government affair event information, and a workflow record corresponding to the target government affair event information is output to government affair staff for reference. It can be understood that, in the embodiment of the application, when a new government affair event needs to be processed, the system can automatically perform label analysis on the government affair event, match the new event with the event processed by the system through a label, obtain records of a processing mode, a processing department, an influence range and the like of the previous similar event, provide the records to a relevant recommended processing mode of a worker, and help to improve the processing efficiency and quality of the government affair event.
It can be understood that the contents in the embodiment of the tag-based government affair event processing system shown in fig. 2 are all applicable to the embodiment of the tag-based government affair event processing method, the functions implemented in the embodiment of the tag-based government affair event processing method are the same as those in the embodiment of the tag-based government affair event processing system shown in fig. 2, and the beneficial effects achieved by the embodiment of the tag-based government affair event processing system shown in fig. 2 are also the same as those achieved by the embodiment of the tag-based government affair event processing system shown in fig. 2.
Referring to fig. 4, an embodiment of the present application further discloses a computer device, including:
at least one processor 301;
at least one memory 302 for storing at least one program;
when executed by the at least one processor 301, causes the at least one processor 301 to implement the tag-based government event processing method embodiment shown in fig. 3.
It is understood that the contents in the embodiment of the tag-based government affair event processing method shown in fig. 3 are all applicable to the embodiment of the computer device, the functions implemented by the embodiment of the computer device are the same as those in the embodiment of the tag-based government affair event processing method shown in fig. 3, and the advantageous effects achieved by the embodiment of the tag-based government affair event processing method shown in fig. 3 are also the same as those achieved by the embodiment of the tag-based government affair event processing method shown in fig. 3.
Also disclosed in an embodiment of the present application is a computer-readable storage medium, in which a program executable by a processor is stored, and the program executable by the processor is used for implementing the embodiment of the tag-based government affair event processing method shown in fig. 3 when being executed by the processor.
It is to be understood that the contents of the embodiment of the tag-based government affair event processing method shown in fig. 3 are all applicable to the embodiment of the computer-readable storage medium, and the embodiment of the computer-readable storage medium specifically implements the same functions as the embodiment of the tag-based government affair event processing method shown in fig. 3, and achieves the same advantages as the embodiment of the tag-based government affair event processing method shown in fig. 3.
In alternative embodiments, the functions/acts noted in the block diagrams may occur out of the order noted in the operational illustrations. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality/acts involved. Furthermore, the embodiments presented and described in the flowcharts of the present application are provided by way of example in order to provide a more thorough understanding of the technology. The disclosed methods are not limited to the operations and logic flows presented herein. Alternative embodiments are contemplated in which the order of various operations is changed and in which sub-operations described as part of larger operations are performed independently.
Furthermore, although the present application is described in the context of functional modules, it should be understood that, unless otherwise stated to the contrary, one or more of the functions and/or features may be integrated in a single physical device and/or software module, or one or more functions and/or features may be implemented in separate physical devices or software modules. It will also be appreciated that a detailed discussion regarding the actual implementation of each module is not necessary for an understanding of the present application. Rather, the actual implementation of the various functional modules in the apparatus disclosed herein will be understood within the ordinary skill of an engineer, given the nature, function, and internal relationship of the modules. Accordingly, those skilled in the art can, using ordinary skill, practice the present application as set forth in the claims without undue experimentation. It is also to be understood that the specific concepts disclosed are merely illustrative of and not intended to limit the scope of the application, which is defined by the appended claims and their full scope of equivalents.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be considered to implement logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device.
More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
In the foregoing description of the specification, reference to the description of "one embodiment/example," "another embodiment/example," or "certain embodiments/examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
While embodiments of the present application have been shown and described, it will be understood by those of ordinary skill in the art that: numerous changes, modifications, substitutions and alterations can be made to the embodiments without departing from the principles and spirit of the application, the scope of which is defined by the claims and their equivalents.
While the present application has been described with reference to the preferred embodiments, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims
In the description herein, references to the description of the term "one embodiment," "another embodiment," or "certain embodiments," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
While embodiments of the present application have been shown and described, it will be understood by those of ordinary skill in the art that: numerous changes, modifications, substitutions and alterations can be made to the embodiments without departing from the principles and spirit of the application, the scope of which is defined by the claims and their equivalents.
Claims (9)
1. A tag-based government event processing system, comprising:
the data acquisition module is used for acquiring various kinds of government affair event information from a government affair event message source and standardizing and normalizing the various kinds of government affair event information;
the label processing module is used for analyzing the government affair event information through a data mining algorithm and a text processing algorithm to obtain label information corresponding to the government affair event information;
and the government affair analysis module is used for responding to a query instruction of a user, summarizing the government affair event information according to the label information and outputting at least one dimension of government affair events.
2. A tag-based government event processing system according to claim 1, further comprising: an information storage module;
the information storage module comprises a main body table and an extension table; the main body table is used for storing basic information of the government affair event information according to preset dimensionality; the extension table is used for storing personalized information except the basic information.
3. A tag-based government event processing system according to claim 1, wherein said tag information includes at least one of a source attribute, a process attribute, a region attribute, a time attribute, a service attribute or a content attribute.
4. A tag-based government event processing system according to claim 3, wherein said content attributes include emergency hot events, high frequency events, persistent hot spots, mass high, sensitive appeal, repeat appeal and negative topics.
5. A tag-based government event processing method for processing a government event by the system according to claim 4, comprising the steps of:
acquiring various kinds of government affair event information from a government affair event message source, and standardizing and normalizing the various kinds of government affair event information;
analyzing the various types of government affair event information through a data mining algorithm and a text processing algorithm to obtain label information corresponding to the various types of government affair event information;
and responding to a query instruction of a user, summarizing the government affair event information according to the label information, and outputting at least one dimension of government affair events.
6. A tag-based government event processing method according to claim 5, wherein said method further comprises:
establishing a government affair knowledge base according to the government affair event information and the label information, and storing a workflow record for processing the government affair event information;
receiving a new government affair event processing request;
and matching target government affair event information in the government affair knowledge base according to the government affair event processing request, and outputting a workflow record corresponding to the target government affair event information.
7. A method for handling a government affairs event based on tag according to claim 6, wherein the matching of target government event information in the government affairs knowledge base according to the government event handling request comprises:
analyzing the government affair event processing request to obtain first label information of the government affair event processing request;
and matching the target label information with the highest similarity in the government affair knowledge base according to the first label information, and determining the government affair event information corresponding to the target label information as target government affair event information.
8. A computer device, comprising:
at least one processor;
at least one memory for storing at least one program;
when executed by the at least one processor, cause the at least one processor to implement the tag-based government event processing method according to any one of claims 5-7.
9. A computer-readable storage medium in which a program executable by a processor is stored, characterized in that: the processor-executable program when executed by a processor is for implementing a tag-based government event processing method according to any one of claims 5 to 7.
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