CN115471140B - Method and system for monitoring power failure service of power system client - Google Patents

Abstract

The invention relates to the technical field of power service monitoring, and discloses a method and a system for monitoring power failure services of power system customers.

Description

Method and system for monitoring power failure service of power system client

Technical Field

The invention relates to the technical field of power service monitoring, in particular to a method and a system for monitoring power failure service of a power system client.

Background

At present, service scheduling carries out a manual monitoring mode on the whole process of customer power failure, and carries out early warning reminding, supervision and post evaluation on the power failure of a branch office through manual inquiry operation and derivative data statistics in a marketing system.

The whole process monitoring of the power failure of the client is divided into three major parts according to the process: notification and early warning (a priori), process monitoring (a priori), monitoring and evaluation (a posteriori). The notification early warning comprises early intervention early warning for power failure notification of prearranged power failure and fault power failure; the process monitoring comprises process monitoring of prearranged power failure, fault power failure and fault repair reporting; the monitoring evaluation comprises the post evaluation of three blocks of prearranged power failure, fault power failure and fault repair. And monitoring key information points in the whole process of power failure of the client. Because of manual monitoring, the monitoring nodes are easy to be increased, and the operation procedure is complicated.

The current stage customer power failure monitoring process: the working personnel need to inquire and derive the work order detail in the marketing system, manually screen out the power failure event or fault emergency repair work order which is not notified to the client, not signed for and unprocessed, check the content one by one to judge whether the conditions of not notifying the client, not signed for and unprocessed exist or not, then generate a corresponding supervision detail table or generate an evaluation statistical table afterwards, and finally carry out daily reminding, supervision and post-evaluation through an ELINK complaint management and control group. And manual operation is long in time consumption, easy to make mistakes and low in monitoring efficiency. In addition, the notification early warning and monitoring evaluation is performed every morning; the process monitoring is carried out in three operations of morning, noon and evening every day, and the time for screening the operation data is about 30-60 minutes each time, so that the operation is repeated every day, the frequency is high, and the monitoring efficiency is reduced.

Disclosure of Invention

The invention provides a method and a system for monitoring power failure service of a power system client, which solve the technical problems of low monitoring efficiency, high error probability and complex operation of manual service monitoring.

In view of this, the first aspect of the present invention provides a method for monitoring a power outage service of a power system customer, including the following steps:

s1, setting query conditions according to a preset monitoring link, wherein the preset monitoring link comprises advance notice early warning and in-process monitoring;

s2, based on the electric power marketing system, carrying out work order query according to the query conditions to obtain a corresponding event work order;

s3, screening all event work orders according to preset screening conditions to obtain power failure event work orders;

s4, performing data analysis on the power failure event work order to obtain a corresponding work order problem;

and S5, sending the work order problem to a designated terminal for handling.

Preferably, step S1 specifically includes:

s101, obtaining power failure types of the preset monitoring link, wherein the preset monitoring link comprises pre-notice early warning and in-process monitoring, the power failure types of the pre-notice early warning comprise pre-scheduled power failure and pre-fault power failure, and the power failure types of the in-process monitoring comprise pre-scheduled power failure in the event, power failure in the event and fault repair in the event;

s102, setting query conditions according to the power failure types, and specifically comprising the following steps: if the power failure type is pre-scheduled power failure or fault power failure in advance, setting query conditions including planned power failure starting time, planned power failure ending time and power failure type; if the power failure type is prearranged power failure in the accident and fault power failure in the accident, setting query conditions including power failure history start-stop time; and if the power failure type is in-service fault repair, setting query conditions including the power failure type, the work order processing state, the service time and a processing link, wherein the processing link includes provincial business processing and city business processing.

Preferably, step S3 specifically includes:

s301, acquiring the power failure type, and if the power failure type is power failure prearranged in advance or power failure caused by failure in advance, executing a step S302; if the power failure type is prearranged power failure in the event and fault power failure in the event, executing step S303;

s302, extracting a first keyword in the event work order according to a preset dictionary, wherein the first keyword comprises the number of power failure customers, and screening the event work order with the number of power failure customers more than 1 as the power failure event work order;

and S303, extracting second keywords in the event work orders according to a preset dictionary, wherein the second keywords comprise the number of power failure customers, the event work orders with the number of power failure customers being 0 or 1 are removed, and the rest event work orders are used as the power failure event work orders.

Preferably, step S4 specifically includes:

s401, acquiring the power failure type, and if the power failure type is power failure prearranged in advance or power failure caused by failure in advance, executing a step S402; if the power failure category is pre-scheduled power failure in the event and fault power failure in the event, executing step S403; if the power failure category is an in-service fault repair, executing step S404;

s402, judging whether the power failure event in the power failure event work order informs the user, if not, judging that the work order problem of the corresponding power failure event work order is that the user is not informed of power failure;

s403, acquiring actual power failure data corresponding to the power failure event work order, comparing the power failure data in the power failure event work order with the actual power failure data, and if the comparison is inconsistent, judging that the work order problem of the corresponding power failure event work order is that the work order data is not standard;

s404, acquiring the sign-in state of the power failure event work order, and if the sign-in state of the power failure event work order does not sign in, judging that the work order problem of the corresponding power failure event work order is a non-sign-in work order.

Preferably, step S5 specifically includes:

s501, acquiring the power failure area of the power failure event work order, combining the power failure event work order corresponding to the same power failure area and the corresponding work order problem, and sending the combined power failure event work order and the corresponding work order problem to an appointed terminal for handling.

Preferably, the method further comprises:

and S6, carrying out data statistics on the power failure event work order based on a power marketing system to obtain a data statistical result, and carrying out post-event monitoring evaluation according to the data statistical result, wherein the power failure types of the post-event monitoring evaluation comprise post-event prearranged power failure evaluation, post-event fault power failure evaluation and post-event fault repair evaluation, the post-event prearranged power failure evaluation and the post-event fault power failure evaluation comprise power failure notification rates, and the post-event fault repair evaluation comprises a 5-minute sign yield and a power failure event data entry rate.

In a second aspect, the present invention further provides a system for monitoring a power outage service of a power system customer, including:

the system comprises a condition setting module, a condition monitoring module and a query module, wherein the condition setting module is used for setting query conditions according to a preset monitoring link, and the preset monitoring link comprises advance notice early warning and in-process monitoring;

the work order query module is used for carrying out work order query according to the query conditions based on the power marketing system to obtain a corresponding event work order;

the work order screening module is used for screening all event work orders according to preset screening conditions to obtain power failure event work orders;

the work order analysis module is used for carrying out data analysis on the power failure event work order to obtain a corresponding work order problem;

and the work order handling module is used for sending the work order problems to an appointed terminal for handling.

According to the technical scheme, the invention has the following advantages:

according to the method, the query conditions are set according to the preset monitoring link, work order query is carried out based on the electric power marketing system, the corresponding event work orders are obtained, all the event work orders are screened, the power failure event work orders are obtained, data analysis is carried out on the power failure event work orders, the corresponding work order problems are obtained, the work order problems are sent to the appointed terminal for conducting handling, manual monitoring is replaced, monitoring efficiency and accuracy of power failure services are improved, and operation is convenient.

Drawings

Fig. 1 is a flowchart of a method for monitoring a power outage service of a power system customer according to an embodiment of the present invention;

fig. 2 is a schematic structural diagram of a monitoring system for power outage service of a power system customer according to an embodiment of the present invention.

Detailed Description

In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

For convenience of understanding, referring to fig. 1, the method for monitoring the power failure service of the customer in the power system provided by the present invention includes the following steps:

s1, setting query conditions according to a preset monitoring link, wherein the preset monitoring link comprises advance notice early warning and in-process monitoring;

s2, based on the electric power marketing system, carrying out work order query according to query conditions to obtain a corresponding event work order;

s3, screening all event work orders according to preset screening conditions to obtain power failure event work orders;

s4, carrying out data analysis on the power failure event work order to obtain a corresponding work order problem;

and S5, sending the work order problem to a designated terminal for handling.

This embodiment is through setting up the inquiry condition according to the control link of predetermineeing, based on electric power marketing system, carries out the work order inquiry, obtains corresponding incident work order to filter all incident work orders, obtain the power failure incident work order, still carry out data analysis to the power failure incident work order, obtain corresponding work order problem, send the work order problem to appointed terminal and urge to do, thereby replace manual monitoring, improve the monitoring efficiency and the accuracy of power failure business, and be convenient for operate.

In a specific embodiment, step S1 specifically includes:

s101, obtaining power failure types of a preset monitoring link, wherein the preset monitoring link comprises pre-notification early warning and in-process monitoring, the power failure types of the pre-notification early warning comprise pre-scheduled power failure and pre-fault power failure, and the power failure types of the in-process monitoring comprise pre-scheduled power failure in the event, in-process fault power failure and in-process fault repair;

the client power failure full-process monitoring comprises pre-notification early warning, in-process monitoring and post-monitoring evaluation according to processes, wherein the pre-notification early warning is early warning of power failure notification of prearranged power failure and fault power failure through early intervention; the in-process monitoring refers to process monitoring of prearranged power failure, fault power failure and fault repair reporting; the post-monitoring evaluation refers to the post-evaluation of three plates of prearranged power failure, failure power failure and failure repair.

S102, setting query conditions through power failure categories, specifically comprising the following steps: if the power failure type is power failure prearranged in advance or power failure caused by failure in advance, setting query conditions including planned power failure starting time, planned power failure ending time and power failure type; if the power failure category is power failure prearranged in the accident and fault power failure in the accident, setting query conditions including power failure historical start-stop time; and if the power failure type is fault repair in the accident, setting the query conditions including the power failure type, the work order processing state, the service time and a processing link, wherein the processing link includes provincial service processing and city service processing.

In a specific embodiment, step S3 specifically includes:

s301, acquiring a power failure type, and if the power failure type is power failure prearranged in advance or power failure caused by a fault in advance, executing a step S302; if the power failure type is prearranged power failure in the event and fault power failure in the event, executing step S303;

s302, extracting a first keyword in the event work order according to a preset dictionary, wherein the first keyword comprises the number of power failure clients, and screening the event work order with the number of power failure clients being more than 1 as the power failure event work order;

it can be understood that if the number of power failure clients is 0, this means that there is no client that needs to be powered off, and therefore, it is necessary to screen out an event work order in which the number of power failure clients is 1 or more as a power failure event work order and perform subsequent work order processing.

And S303, extracting second keywords in the event work orders according to a preset dictionary, wherein the second keywords comprise the number of power failure clients, eliminating the event work orders with the number of the power failure clients being 0 or 1, and taking the rest event work orders as the power failure event work orders.

It should be noted that if the number of power outage clients is 0 or 1, it means that there is no power outage in the process or there is a possibility of scheduling power outage, the event work order with the number of power outage clients being 0 or 1 needs to be rejected, and the remaining event work orders are used as power outage event work orders.

In a specific embodiment, step S4 specifically includes:

s401, acquiring a power failure type, and if the power failure type is power failure prearranged in advance or power failure caused by a fault in advance, executing a step S402; if the power failure type is prearranged power failure in the event and fault power failure in the event, executing step S403; if the power failure type is a trouble report in the event, executing step S404;

s402, judging whether the power failure event in the power failure event work order informs the user, if not, judging that the work order problem of the corresponding power failure event work order is that the user is not informed of power failure;

it can be understood that the customer power failure notification is the most important link in the power failure service, and the effectiveness of early warning monitoring is improved by leading the time limit of the intervention node in advance in order to effectively ensure that the link is not overtime.

S403, acquiring actual power failure data corresponding to the power failure event work order, comparing the power failure data in the power failure event work order with the actual power failure data, and if the comparison is inconsistent, judging that the work order problem of the corresponding power failure event work order is that the work order data is not standard;

it should be noted that the power failure process in the event is monitored in real time, the branch staff is reminded to respond and process in time, a notification worksheet and information filling and recording are well made, a 95598 seat, an electronic channel and a grid manager are supported to carry out client consultation query or communication and pacify, and appeal upgrading and concentrated outbreak are avoided.

The actual power failure data comprises a power failure state, a power failure category, a power supply unit, a planned power failure starting time, a planned power failure ending time, a power failure actual starting time, a power failure actual ending time, a power failure customer number, a notification customer time, a delay power restoration mark, a delay power restoration time, a power failure cancellation mark, a change mark, a power failure range, a fault repair time and a predicted power restoration time;

in one example, the blackout data in the blackout event work order is compared with the actual blackout data, and the determination rule is as follows:

TABLE 1

S404, acquiring the sign-in state of the power failure event work order, and if the sign-in state of the power failure event work order does not sign in, judging that the work order problem of the corresponding power failure event work order is a non-sign-in work order.

Wherein, the staff need sign for the work order of trouble report in the affairs.

In a specific embodiment, step S5 specifically includes:

and S501, acquiring a power failure area of the power failure event work order, combining the power failure event work order corresponding to the same power failure area and the corresponding work order problem, and sending the power failure event work order and the corresponding work order problem to an appointed terminal for handling.

The power failure event work order can be stored in a table form, sent to Elink for handling, and stored to the local.

In one embodiment, the method further comprises:

and S6, performing data statistics on the power failure event work order based on the power marketing system to obtain a data statistical result, and performing post-event monitoring evaluation according to the data statistical result, wherein the power failure types of the post-event monitoring evaluation comprise post-event prearranged power failure evaluation, post-event fault power failure evaluation and post-event fault repair evaluation, the post-event prearranged power failure evaluation and the post-event fault power failure evaluation comprise power failure notification rates, and the post-event fault repair evaluation comprises a 5-minute sign yield and a power failure event data entry rate.

The derived data is filtered to remove power failure data such as power-regulation power failure and arrearage power failure.

The method generally requires that a work order is signed within 5 minutes, if the work order is not signed within 5 minutes, and the power failure event data entry comprises arrival on-site time entry, estimated power restoration time entry, power restoration time entry and power failure reason entry.

The foregoing is a detailed description of an embodiment of a method for monitoring a power outage service of a power system customer according to the present invention, and the following is a detailed description of an embodiment of a system for monitoring a power outage service of a power system customer according to the present invention.

For convenience of understanding, referring to fig. 2, the present invention provides a system for monitoring a power outage service of a power system customer, including:

a condition setting module 100, configured to set an inquiry condition according to a preset monitoring link, where the preset monitoring link includes advance notice early warning and in-process monitoring;

the work order query module 200 is used for performing work order query according to query conditions based on the power marketing system to obtain a corresponding event work order;

the work order screening module 300 is used for screening all event work orders according to preset screening conditions to obtain power failure event work orders;

the work order analysis module 400 is used for carrying out data analysis on the power failure event work order to obtain a corresponding work order problem;

and the work order handling module 500 is used for sending the work order problem to a designated terminal for handling.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the embodiments provided in the present invention, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, a division of a unit is merely a logical division, and an actual implementation may have another division, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims (5)

1. A method for monitoring power failure service of a power system customer is characterized by comprising the following steps:

s1, setting query conditions according to a preset monitoring link, wherein the preset monitoring link comprises advance notice early warning and in-process monitoring;

the step S1 specifically includes:

s101, obtaining power failure types of the preset monitoring link, wherein the preset monitoring link comprises pre-notice early warning and in-process monitoring, the power failure types of the pre-notice early warning comprise pre-scheduled power failure and pre-fault power failure, and the power failure types of the in-process monitoring comprise pre-scheduled power failure in the event, power failure in the event and fault repair in the event;

s102, setting query conditions according to the power failure types, and specifically comprising the following steps: if the power failure type is pre-scheduled power failure or fault power failure in advance, setting query conditions including planned power failure starting time, planned power failure ending time and power failure type; if the power failure type is prearranged power failure in the accident and fault power failure in the accident, setting query conditions including power failure history start-stop time; if the power failure type is failure repair in affairs, setting query conditions including the power failure type, work order processing state, service time and processing links, wherein the processing links include provincial business processing and city business processing;

s2, based on the electric power marketing system, carrying out work order query according to the query conditions to obtain a corresponding event work order;

s3, screening all event work orders according to preset screening conditions to obtain power failure event work orders;

step S3 specifically includes:

s301, acquiring the power failure type, and if the power failure type is power failure prearranged in advance or power failure caused by failure in advance, executing a step S302; if the power failure category is pre-scheduled power failure in the event and fault power failure in the event, executing step S303;

s302, extracting a first keyword in the event work order according to a preset dictionary, wherein the first keyword comprises the number of power failure customers, and screening the event work order with the number of power failure customers more than 1 as the power failure event work order;

s303, extracting second keywords in the event work orders according to a preset dictionary, wherein the second keywords comprise the number of power failure customers, the event work orders with the number of power failure customers being 0 or 1 are removed, and the rest event work orders are used as power failure event work orders;

s4, performing data analysis on the power failure event work order to obtain a corresponding work order problem;

and S5, sending the work order problem to a designated terminal for handling.

2. The method for monitoring the power failure service of the power system customer according to claim 1, wherein the step S4 specifically includes:

s401, acquiring the power failure type, and if the power failure type is power failure prearranged in advance or power failure caused by failure in advance, executing a step S402; if the power failure type is prearranged power failure in the event and fault power failure in the event, executing step S403; if the power failure type is in-service failure repair, executing step S404;

s402, judging whether the power failure event in the power failure event work order informs the user, if not, judging that the work order problem of the corresponding power failure event work order is that the user is not informed of power failure;

s403, acquiring actual power failure data corresponding to the power failure event work order, comparing the power failure data in the power failure event work order with the actual power failure data, and if the comparison is inconsistent, judging that the work order problem of the corresponding power failure event work order is that the work order data is not standard;

s404, acquiring the sign-in state of the power failure event work order, and if the sign-in state of the power failure event work order does not sign in, judging that the work order problem of the corresponding power failure event work order is a non-sign-in work order.

3. The method for monitoring the power failure service of the power system customer according to claim 1, wherein the step S5 specifically includes:

s501, acquiring the power failure area of the power failure event work order, combining the power failure event work order corresponding to the same power failure area and the corresponding work order problem, and sending the combined power failure event work order and the corresponding work order problem to an appointed terminal for handling.

4. The method for monitoring the power failure service of the power system customer as recited in claim 1, further comprising:

and S6, carrying out data statistics on the power failure event work order based on a power marketing system to obtain a data statistical result, and carrying out post-event monitoring evaluation according to the data statistical result, wherein the power failure types of the post-event monitoring evaluation comprise post-event prearranged power failure evaluation, post-event fault power failure evaluation and post-event fault repair evaluation, the post-event prearranged power failure evaluation and the post-event fault power failure evaluation comprise power failure notification rates, and the post-event fault repair evaluation comprises a 5-minute sign yield and a power failure event data entry rate.

5. A monitoring system for power failure service of a power system client is characterized by comprising:

the system comprises a condition setting module, a condition monitoring module and a query module, wherein the condition setting module is used for setting query conditions according to a preset monitoring link, and the preset monitoring link comprises advance notice early warning and in-process monitoring; the process specifically comprises the following steps:

acquiring power failure types of the preset monitoring link, wherein the preset monitoring link comprises advance notice early warning and in-process monitoring, the power failure types of the advance notice early warning comprise advance prearranged power failure and advance fault power failure, and the power failure types of the in-process monitoring comprise in-process prearranged power failure, in-process fault power failure and in-process fault repair;

setting query conditions through the power failure categories, specifically comprising: if the power failure type is pre-scheduled power failure or fault power failure in advance, setting query conditions including planned power failure starting time, planned power failure ending time and power failure type; if the power failure type is prearranged power failure in the accident and fault power failure in the accident, setting query conditions including power failure history start-stop time; if the power failure type is failure repair in affairs, setting query conditions including the power failure type, a work order processing state, service time and a processing link, wherein the processing link comprises provincial service processing and city service processing;

the work order query module is used for carrying out work order query according to the query conditions based on the electric power marketing system to obtain a corresponding event work order;

the work order screening module is used for screening all event work orders according to preset screening conditions to obtain power failure event work orders; the process specifically comprises the following steps:

acquiring the power failure category, if the power failure category is power failure prearranged in advance or power failure caused by a fault in advance, extracting a first keyword in the event work order according to a preset dictionary, wherein the first keyword comprises the number of power failure customers, and screening the event work order with the number of the power failure customers more than 1 as a power failure event work order; if the power failure category is preset power failure in the event and fault power failure in the event, extracting a second keyword in the event work order according to a preset dictionary, wherein the second keyword comprises the number of power failure customers, rejecting the event work order with the number of the power failure customers being 0 or 1, and taking the rest event work orders as the power failure event work orders;

the work order analysis module is used for carrying out data analysis on the power failure event work order to obtain a corresponding work order problem;

and the work order handling module is used for sending the work order problems to an appointed terminal for handling.

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