CN115393145A - Business hall linkage method, system and related device - Google Patents
Business hall linkage method, system and related device Download PDFInfo
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Abstract
The application discloses a business hall linkage method, a business hall linkage system and a related device, which can be applied to the field of data transmission and the field of finance. The invention can obtain the service transaction request sent by the first terminal; sending the service handling request to a matched server; and obtaining a processing result of the server for the service handling request, and returning the processing result to the first terminal. Therefore, the method and the system can obtain the service handling requirements of the user, distribute the service handling requests of the user to the corresponding server side for processing on line according to actual requirements, do not need manual participation, and have high efficiency.
Description
Technical Field
The invention relates to the field of data transmission and the field of finance, in particular to a linkage method, a linkage system and a linkage device for a service hall.
Background
The traditional website service is a manual intensive mode, and after a customer goes to a website, the customer usually needs to be manually subjected to intention consultation, service guide, value-added product introduction and the like, so that the mode needs to consume a large amount of manpower and has low efficiency.
Disclosure of Invention
In view of the above, the present invention provides a business hall linkage method, system and related apparatus that overcomes or at least partially addresses the above-mentioned problems.
In a first aspect, a method for linking a service hall comprises the following steps:
acquiring a service handling request sent by a first terminal;
sending the service handling request to a matched server;
and obtaining a processing result of the server for the service handling request, and returning the processing result to the first terminal.
With reference to the first aspect, in some optional implementations, before the obtaining the service handling request sent by the first terminal, the method further includes:
obtaining identity identification information of a user currently transacting business through the first terminal;
verifying the identity identification information;
and if the identity identification information passes the verification, sending a result of passing the verification to the first terminal so that the first terminal can obtain the service handling instruction input by the user.
With reference to the first aspect, in some optional implementations, the sending the service transaction request to the matched server includes:
determining at least one server matched with the service type according to the service type carried by the service handling request;
and sending the service handling request to the service side with the fastest service handling progress according to the current service handling progress of each service side.
With reference to the previous embodiment, in some optional embodiments, after the sending the service transacting request to the service with the fastest service transacting progress according to the current service transacting progress of each service, the method further includes:
generating queuing information of the service handling request according to the service handling progress of the service end with the fastest service handling progress;
and sending the queuing information to the first terminal or other terminals.
With reference to the first aspect, in some optional implementations, after the sending the service transaction request to the matched server, the method further includes:
acquiring navigation information of the server according to the identifier of the server;
and sending the navigation information to the first terminal so that the first terminal can display the navigation information to a user.
In a second aspect, a business hall linkage system comprises: the system comprises a first terminal, a central control end and a server end;
the central control terminal comprises a request obtaining unit, a request forwarding unit and a result obtaining unit;
the request obtaining unit is used for obtaining a service handling request sent by the first terminal;
the request forwarding unit is used for sending the service handling request to a matched server;
and the result obtaining unit is used for obtaining a processing result of the service end aiming at the service transaction request and returning the processing result to the first terminal.
With reference to the second aspect, in some optional embodiments, the central control end further includes: the system comprises an identity information obtaining unit, an identity information verifying unit and a first verification result unit;
the identity information obtaining unit is used for obtaining identity identification information of a user currently transacting the service through the first terminal before the service transaction request sent by the first terminal is obtained;
the identity information verification unit is used for verifying the identity identification information;
and the first verification result unit is used for sending a verification result to the first terminal if the identity identification information passes the verification, so that the first terminal can obtain the service handling instruction input by the user.
With reference to the second aspect, in some optional embodiments, the request forwarding unit includes: a type matching subunit and a progress matching subunit;
the type matching subunit is used for determining at least one server matched with the service type according to the service type carried by the service handling request;
and the progress matching subunit is used for sending the service handling request to the service end with the highest service handling progress according to the current service handling progress of each service end.
In a third aspect, a computer-readable storage medium has stored thereon a program which, when executed by a processor, implements any of the business hall linkage methods described above.
In a fourth aspect, an electronic device includes at least one processor, and at least one memory, a bus, connected to the processor; the processor and the memory complete mutual communication through the bus; the processor is used for calling the program instructions in the memory so as to execute any one of the service hall linkage methods.
By means of the technical scheme, the method, the system and the related device for linkage of the service hall provided by the invention have the advantages that the service handling request sent by the first terminal is obtained; sending the service handling request to a matched server; and obtaining a processing result of the server for the service handling request, and returning the processing result to the first terminal. Therefore, the method and the system can obtain the service handling requirements of the user, distribute the service handling requests of the user to the corresponding server side for processing on line according to actual requirements, do not need manual participation, and have high efficiency.
The above description is only an overview of the technical solutions of the present invention, and the present invention can be implemented in accordance with the content of the description so as to make the technical means of the present invention more clearly understood, and the above and other objects, features, and advantages of the present invention will be more clearly understood.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 illustrates a flow chart of a first method of business hall linkage provided by the present invention;
FIG. 2 is a flow chart illustrating a second method of business hall linkage provided by the present invention;
FIG. 3 illustrates a flow chart of a third method of business hall linkage provided by the present invention;
FIG. 4 is a flow chart illustrating a fourth method of linkage of a service lobby according to the present invention;
FIG. 5 is a flow chart illustrating a fifth method for linking a service lobby according to the present invention;
FIG. 6 illustrates a schematic structural view of a service hall linkage provided by the present invention;
fig. 7 shows a schematic structural diagram of an electronic device provided by the present invention.
Detailed Description
It should be noted that the method, the system and the related device for linkage of the service hall provided by the invention can be used in the field of data transmission and the field of finance. The above description is only an example, and does not limit the application fields of the method, the system and the related device for linkage of the service hall provided by the present invention.
The method, the system and the related device for linkage of the service hall can be used in the financial field or other fields, for example, can be used in data transmission application scenes in the financial field. The other field is an arbitrary field other than the financial field, for example, a data transmission field. The above description is only an example, and does not limit the application fields of the method, the system and the related device for linkage of the service hall provided by the present invention.
Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the invention are shown in the drawings, it should be understood that the invention can be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.
As shown in fig. 1, the present invention provides a linkage method for service halls, which includes: s100, S200 and S300;
s100, acquiring a service handling request sent by a first terminal;
optionally, the first terminal according to the present invention may be an intelligent device disposed in a hall, and the intelligent device is configured with a display screen for displaying the content to the user in the future.
Optionally, the present invention may have a plurality of terminals, and the plurality of terminals may be connected to the same central control terminal and the same service terminal, and the central control terminal and the service terminal may be connected to each other.
Optionally, the service handling request is not specifically limited in the present invention, and may be an online service handling request or an offline service handling request. For example, online transactions such as online transfers and online purchases of financial products, and offline transactions such as offline account opening and counter deposit.
Optionally, before the service transaction request sent by the first terminal is obtained, the user requesting to transact the service may be authenticated with the identification information, and the corresponding service transaction request is obtained only after the authentication is passed. For example, as shown in fig. 2 in conjunction with the embodiment shown in fig. 1, in some alternative embodiments, before S100, the method further includes: s70, S80 and S90;
s70, obtaining the identity identification information of the user currently transacting the service through the first terminal;
optionally, the obtaining of the identity information is not specifically limited, and the identity identification information may be obtained by means of card swiping, voiceprint, face recognition, APP reservation and the like.
S80, verifying the identity identification information;
optionally, the present invention does not specifically limit the process of verifying the identification information, and any feasible manner is within the protection scope of the present invention.
And S90, if the identity identification information passes the verification, sending a result of passing the verification to the first terminal so that the first terminal can obtain the service handling instruction input by the user.
Optionally, if the identification information passes the verification, it indicates that the user can handle the corresponding service, so the invention can send the result of passing the verification to the first terminal. After receiving the result of passing the verification, the first terminal may prompt the user to input a corresponding service transaction instruction by means of click selection, voice input, keyboard input, or the like.
Optionally, if the identification information is not verified, the present invention may send a result that the verification is not passed to the first terminal for security. After receiving the result that the verification fails, the first terminal may prompt the user to perform the verification again, or may directly terminate the operation, which is not limited by the present invention.
S200, sending the service handling request to a matched server;
optionally, as mentioned above, the service transaction requests are various, and different servers can process some of the service transaction requests. Therefore, the invention can send the service handling request to the matched server so as to facilitate the subsequent processing of the service handling request by the server.
Optionally, the process of determining the matched server is not specifically limited by the present invention. For example, as shown in fig. 3, in combination with the embodiment shown in fig. 1, in some alternative embodiments, the S200 includes: s210 and S220;
s210, determining at least one server matched with the service type according to the service type carried by the service handling request;
optionally, the service handling requests of different service types may be processed by at least one server, so that the present invention may determine the server capable of processing the service handling request according to the service type.
Optionally, after determining the service end capable of processing the service handling request, in order to ensure processing efficiency, the invention may further select a service end with a faster progress from the service ends to process the service handling request.
And S220, sending the service handling request to the service side with the fastest service handling progress according to the current service handling progress of each service side.
Alternatively, the business transaction progress may be characterized by the number of business transaction requests currently queued for processing. For example, if server a currently has 3 service transaction requests queued, and server B currently has 5 service transaction requests queued, the present invention can select server a to process the service transaction request.
Optionally, in order to improve the user experience of the present invention, after selecting the server that processes the service handling request, the present invention may further send information of the server to the first terminal, so that the user may know which server processes the service handling request through the first terminal.
That is, as shown in fig. 4 in combination with the embodiment shown in fig. 3, in some alternative embodiments, after the S220, the method further includes: s230 and S240;
s230, generating queuing information of the service handling request according to the service handling progress of the service side with the highest service handling progress;
s240, the queuing information is sent to the first terminal or other terminals.
Optionally, in addition to sending the queuing information to the first terminal, the invention may also send the queuing information to a terminal such as an electronic display screen in a bank lobby or a mobile phone of the user, so as to inform the user which window the user should go to wait for transaction.
S300, obtaining a processing result of the service end aiming at the service handling request, and returning the processing result to the first terminal.
Optionally, after processing the corresponding service handling request, the server may return the corresponding processing result to the first terminal, in particular, to the service handling request on the line. Aiming at the offline service handling request, the invention can also return the processing result to the first terminal, so that the first terminal can record corresponding information, and the user is prevented from occupying the first terminal for a long time. Of course, the invention can also send the processing result to the terminal of the user such as the mobile phone and the like aiming at the off-line service processing request, and inform the user of the processing result in time.
Optionally, in order to improve the user experience of the present invention, and facilitate the user to quickly and accurately know which window to queue, the present invention may further generate navigation information. For example, as shown in fig. 5, in combination with the embodiment shown in fig. 1, in some optional embodiments, after S200, the method further includes: s400 and S500;
s400, acquiring navigation information of the server according to the identifier of the server;
s500, the navigation information is sent to the first terminal, so that the first terminal can display the navigation information to a user conveniently.
As shown in fig. 6, the present invention provides a service hall linkage system, comprising: a first terminal 100, a central control terminal 200 and a server 300;
the central control terminal 20 includes a request obtaining unit 210, a request forwarding unit 220 and a result obtaining unit 230;
the request obtaining unit 210 is configured to obtain a service transaction request sent by a first terminal;
the request forwarding unit 220 is configured to send the service transaction request to a matched server;
the result obtaining unit 230 is configured to obtain a processing result of the service end for the service transaction request, and return the processing result to the first terminal.
With reference to the embodiment shown in fig. 6, in some optional embodiments, the central control end further includes: the system comprises an identity information obtaining unit, an identity information verifying unit and a first verification result unit;
the identity information obtaining unit is used for obtaining identity identification information of a user currently transacting the service through the first terminal before the service transaction request sent by the first terminal is obtained;
the identity information verification unit is used for verifying the identity identification information;
and the first verification result unit is used for sending a verification result to the first terminal if the identification information passes the verification, so that the first terminal can obtain the service handling instruction input by the user.
With reference to the embodiment shown in fig. 6, in some optional embodiments, the request forwarding unit includes: a type matching subunit and a progress matching subunit;
the type matching subunit is used for determining at least one server matched with the service type according to the service type carried by the service handling request;
and the progress matching subunit is used for sending the service handling request to the service end with the highest service handling progress according to the current service handling progress of each service end.
With reference to the previous embodiment, in some optional embodiments, the central control end further includes: a queuing information generating unit and a queuing information transmitting unit;
the queuing information generating unit is used for generating the queuing information of the service handling request according to the service handling progress of the service end with the highest service handling progress after the service handling request is sent to the service end with the highest service handling progress according to the current service handling progress of each service end;
and the queuing information sending unit is used for sending the queuing information to the first terminal or other terminals.
With reference to the embodiment shown in fig. 6, in some optional embodiments, the central control end further includes: a navigation information obtaining unit and a navigation information sending unit;
the navigation information obtaining unit is used for obtaining the navigation information of the server according to the identifier of the server after the service transaction request is sent to the matched server;
the navigation information sending unit is used for sending the navigation information to the first terminal so that the first terminal can display the navigation information to a user.
The overall operation process of the whole system is roughly as follows: after the user enters the network, the user can automatically go to the first terminal to obtain the service, namely, the user actively identifies the identity through modes of card swiping, voiceprint, APP reservation and the like, the identity information identified by the user is identified,
the identity information is converged and applied at the server side, then the service side is accessed to retrieve the service associated information of the current client, at the moment, the result information is matched with the server side of the network point, and the navigation information of the hall is generated;
the user can go to a corresponding window to wait for service according to the corresponding navigation, and related information of the current service, such as recommended products, recommended tellers and the like, is obtained at the terminal according to the associated recommendation of the service terminal; and after the service is finished, the central control end receives the result sent by the service end and displays the result to the user.
The present invention provides a computer-readable storage medium having stored thereon a program which, when executed by a processor, implements any of the above-described service lobby linking methods.
As shown in fig. 7, the present invention provides an electronic device 70, wherein the electronic device 70 includes at least one processor 701, at least one memory 702 connected to the processor 701, and a bus 703; the processor 701 and the memory 702 complete communication with each other through the bus 703; the processor 701 is configured to call the program instructions in the memory 702 to execute any one of the above-mentioned service hall linkage methods.
In the present invention, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising a … …" does not exclude the presence of another identical element in a process, method, article, or apparatus that comprises the element.
All the embodiments in the present specification are described in a related manner, and the same and similar parts among the embodiments may be referred to each other, and each embodiment focuses on differences from other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
The above description is only for the preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention shall fall within the protection scope of the present invention.
Claims (10)
1. A method of linking a service hall, comprising:
acquiring a service handling request sent by a first terminal;
sending the service handling request to a matched server;
and obtaining a processing result of the service end aiming at the service handling request, and returning the processing result to the first terminal.
2. The method according to claim 1, wherein before the obtaining the service transaction request sent by the first terminal, the method further comprises:
obtaining identity identification information of a user currently transacting business through the first terminal;
verifying the identity identification information;
and if the identity identification information passes the verification, sending a result of passing the verification to the first terminal so that the first terminal can obtain the service handling instruction input by the user.
3. The method of claim 1, wherein sending the service transaction request to the matched server comprises:
determining at least one server matched with the service type according to the service type carried by the service handling request;
and sending the service handling request to the service side with the highest service handling progress according to the current service handling progress of each service side.
4. The method according to claim 3, wherein after the sending the service transaction request to the service with the fastest service transaction progress according to the current transaction progress of each service, the method further comprises:
generating queuing information of the service handling request according to the service handling progress of the service end with the fastest service handling progress;
and sending the queuing information to the first terminal or other terminals.
5. The method of claim 1, wherein after sending the service transaction request to the matched server, the method further comprises:
acquiring navigation information of the server according to the identifier of the server;
and sending the navigation information to the first terminal so that the first terminal can display the navigation information to a user.
6. A business hall linkage system, comprising: the system comprises a first terminal, a central control terminal and a server terminal;
the central control terminal comprises a request obtaining unit, a request forwarding unit and a result obtaining unit;
the request obtaining unit is used for obtaining a service handling request sent by the first terminal;
the request forwarding unit is used for sending the service handling request to a matched server;
and the result obtaining unit is used for obtaining a processing result of the service end aiming at the service transaction request and returning the processing result to the first terminal.
7. The system of claim 6, wherein the central control terminal further comprises: the system comprises an identity information obtaining unit, an identity information verifying unit and a first verification result unit;
the identity information obtaining unit is used for obtaining identity identification information of a user currently transacting the service through the first terminal before the service transaction request sent by the first terminal is obtained;
the identity information verification unit is used for verifying the identity identification information;
and the first verification result unit is used for sending a verification result to the first terminal if the identity identification information passes the verification, so that the first terminal can obtain the service handling instruction input by the user.
8. The system of claim 6, wherein the request forwarding unit comprises: a type matching subunit and a progress matching subunit;
the type matching subunit is used for determining at least one server matched with the service type according to the service type carried by the service handling request;
and the progress matching subunit is used for sending the service handling request to the service side with the fastest service handling progress according to the current service handling progress of each service side.
9. A computer-readable storage medium, on which a program is stored, the program, when executed by a processor, implementing the service hall linkage method as recited in any one of claims 1 to 5.
10. An electronic device comprising at least one processor, and at least one memory, bus connected to the processor; the processor and the memory are communicated with each other through the bus; the processor is configured to invoke program instructions in the memory to perform the business hall linkage method of any of claims 1-5.
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