CN115348479A - Video playing problem identification method, electronic equipment and storage medium - Google Patents
Video playing problem identification method, electronic equipment and storage medium Download PDFInfo
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- CN115348479A CN115348479A CN202210870679.4A CN202210870679A CN115348479A CN 115348479 A CN115348479 A CN 115348479A CN 202210870679 A CN202210870679 A CN 202210870679A CN 115348479 A CN115348479 A CN 115348479A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
- H04N21/4788—Supplemental services, e.g. displaying phone caller identification, shopping application communicating with other users, e.g. chatting
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/488—Data services, e.g. news ticker
- H04N21/4882—Data services, e.g. news ticker for displaying messages, e.g. warnings, reminders
Abstract
The embodiment of the invention provides a method for identifying video playing problems, and relates to the technical field of video processing. According to the method, a plurality of pieces of barrage key information are obtained by performing text segmentation on the barrage display content in the acquired barrage related data of the target video. And then determining whether the bullet screen display content is a feedback bullet screen or not according to the plurality of pieces of bullet screen key information. And under the condition that the bullet screen display content is determined to be a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs, and finally generating alarm information corresponding to the target problem group and giving an alarm. Therefore, the technical problems that the link for feeding back the video playing problem by the user is long and the time delay is obvious can be solved. And then through discerning the bullet screen display content that the user sent, determine the video broadcast problem that the user fed back to make video class service provider obtain fast and discern the broadcast problem that the video appears in the play in-process, thereby improve problem handling efficiency and user experience.
Description
Technical Field
The present invention relates to the field of video processing technologies, and in particular, to a method for identifying a video playing problem, an electronic device, and a storage medium.
Background
Video playing is the most important scene for providing services for users by video service providers. In the process of watching video by a user, some video playing problems may be caused due to various human/technical reasons such as video clip errors, bandwidth failures, player failures, background service failures and the like. Such as unclear picture, unsynchronized sound and picture, unsmooth playing, unsmooth picture, incapability of fast forward and playing, and the like.
In the prior art, a feedback channel for video problem feedback inside and outside a user generally needs to distribute problems to operation and maintenance personnel through user feedback and customer service, the link is long, the labor cost of customer service and operation processing is high, and obvious hysteresis is achieved in time efficiency. The problem processing efficiency and the user experience of the video service provider are influenced.
Disclosure of Invention
The embodiment of the invention aims to provide a method for identifying video playing problems, electronic equipment and a storage medium, so as to quickly acquire and identify the playing problems of a video in the playing process and facilitate timely processing. The specific technical scheme is as follows:
in a first aspect of the present invention, a method for identifying a video playing problem is first provided, where the method includes:
acquiring bullet screen related data of a target video, wherein the bullet screen related data at least comprises bullet screen display content, and the bullet screen display content refers to text content in a bullet screen issued by a user;
performing text segmentation on the bullet screen display content to obtain a plurality of pieces of bullet screen key information;
determining whether the displayed content of the bullet screen is a feedback bullet screen according to a plurality of pieces of bullet screen key information, wherein the feedback bullet screen comprises related content of feedback video playing problems;
under the condition that the bullet screen display content is determined to be a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs;
and generating alarm information corresponding to the target problem group, alarming and processing the playing problem corresponding to the target video according to the alarm information.
Optionally, the generating and alarming information corresponding to the target problem group includes:
counting the number of bullet screens of feedback bullet screens corresponding to the target problem groups in a preset time period;
and when the number of the bullet screens accords with a preset alarm condition, generating alarm information corresponding to the target problem group and giving an alarm.
Optionally, when the number of bullet screens meets a preset alarm condition, generating alarm information corresponding to the target problem group and giving an alarm, including:
determining the alarm level as a second priority level under the condition that the number of the bullet screens is greater than or equal to a first alarm threshold value and is less than or equal to a second alarm threshold value;
determining the alarm level as a first priority level under the condition that the number of the bullet screens is greater than a second alarm threshold value, wherein the first priority level is higher than the second priority level;
and generating alarm information corresponding to the target problem groups according to different alarm levels and carrying out alarm.
Optionally, the warning information includes question content, bullet screen sending time, video name of the corresponding target video, and video playing progress.
Optionally, the data related to the bullet screen further includes a user identifier, the statistics is performed within a preset time period, the number of the bullet screens of the feedback-type bullet screen corresponding to the grouping of the target problems includes:
matching user identifications corresponding to feedback bullet screens corresponding to the target problem groups within a preset time period;
removing feedback bullet screens with consistent user identifications from the plurality of feedback bullet screens;
counting the number of the bullet screens of a plurality of feedback bullet screens after clearing operation
Optionally, determining whether the bullet screen display content is a feedback bullet screen according to a plurality of pieces of bullet screen key information includes:
calculating the text similarity between each bullet screen key information and preset feedback key information;
and when one of the text similarity is equal to or greater than the similarity threshold, determining that the bullet screen display content is a feedback bullet screen.
Optionally, under the condition that it is determined that the bullet screen display content is a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs includes:
and under the condition that the bullet screen display content is determined to be a feedback bullet screen, dividing the bullet screen display content into problem groups having a mapping relation with corresponding feedback key information and taking the problem groups as target problem groups.
Optionally, the method further includes:
acquiring an alarm processing result responding to the alarm information;
and hiding the bullet screen display content corresponding to the alarm information, and feeding back the alarm processing result.
In another aspect of the embodiments of the present invention, there is also provided an electronic device, including a processor, a communication interface, a memory, and a communication bus, where the processor, the communication interface, and the memory complete communication with each other through the communication bus;
a memory for storing a computer program;
and the processor is used for realizing the method steps of any one of the video playing problem identification methods when the program stored in the memory is executed.
In yet another aspect of the present invention, there is also provided a computer-readable storage medium having stored therein instructions, which when run on a computer, cause the computer to execute any one of the above-mentioned methods for identifying a video playback problem.
In yet another aspect of the present invention, there is also provided a computer program product containing instructions which, when run on a computer, cause the computer to perform the method for identifying a video playing problem as described in any one of the above.
According to the method for identifying the video playing problem provided by the embodiment of the invention, a plurality of pieces of barrage key information are obtained by performing text segmentation on the barrage display content in the acquired barrage related data of the target video. And then determining whether the displayed content of the bullet screen is a feedback bullet screen or not according to the key information of the bullet screen. And under the condition that the bullet screen display content is determined to be a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs, and finally generating alarm information corresponding to the target problem group and giving an alarm. Therefore, the technical problems that in the prior art, the link length of the user feedback video playing problem is long, and the time lag is obvious are solved. And then through the bullet screen display content that discernment user sent, determine the video broadcast problem that the user fed back to make video class service provider obtain fast and discern the broadcast problem that the video appears in the broadcast in-process, thereby improve problem handling efficiency and user experience.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the prior art descriptions will be briefly described below.
Fig. 1 is a schematic flowchart illustrating steps of a method for identifying a video playing problem according to an embodiment of the present invention;
fig. 2 is a schematic flowchart illustrating steps of another method for identifying a video playing problem according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an apparatus for identifying a video playing problem according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be described below with reference to the drawings in the embodiments of the present invention.
Referring to fig. 1, an embodiment of the present invention provides a method for identifying a video playing problem, where the method may include:
s101, bullet screen related data of the target video are obtained, wherein the bullet screen related data at least comprise bullet screen display content.
S102, performing text segmentation on the bullet screen display content to obtain a plurality of pieces of bullet screen key information.
In the embodiment of the invention, the bullet screen is a user interaction function in a video playing scene, and when a user watches a target video based on a video client, the user can call up the bullet screen input box at any time and release bullet screen display content. Therefore, the bullet screen display content refers to the text content in the bullet screen published by the user. After the user sends the video barrage, the server can obtain the barrage related data corresponding to the target video. The bullet screen related data can also comprise video identification, video name, user identification, bullet screen sending time, corresponding video playing progress when the bullet screen is sent and the like besides the bullet screen display content. When a user publishes a bullet screen, the bullet screen display content of the user can be attached to the currently played target video, so that bullet screen related data of the target video can be obtained in real time, and text segmentation is carried out on the bullet screen display content of the video bullet screen in the bullet screen related data. The bullet screen related data may include a plurality of video bullet screens, the text segmentation may include, but is not limited to, text segmentation and text screening, so as to obtain a plurality of bullet screen key information of the fit target video, where the bullet screen key information may be content such as a word or a phrase.
S103, determining whether the bullet screen display content is a feedback bullet screen or not according to the plurality of pieces of bullet screen key information.
And S104, under the condition that the bullet screen display content is determined to be a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs.
In the embodiment of the invention, as the plurality of pieces of bullet screen key information comprise the main information of the bullet screen display content, whether the corresponding bullet screen display content is the feedback bullet screen can be determined based on the information of the plurality of pieces of bullet screen key information. If one of the plurality of pieces of bullet screen key information corresponding to the bullet screen display content is determined as the relevant content of the feedback video playing problem, the corresponding bullet screen display content can be determined as the feedback bullet screen, that is, the feedback bullet screen comprises the relevant content of the feedback video playing problem, and under the condition that the bullet screen display content is determined as the feedback bullet screen, the target problem group to which the bullet screen display content belongs is determined. The question grouping may be preset, and in one example, the category of the question grouping may include a sound category, an image category, a play control category, a subtitle category, and the like. Those skilled in the art can determine the number of packets corresponding to the problem packet according to the actual service requirement. For example, further refinement of question grouping is performed for sound classes, and so on, the number and type of the groups of question groups can be dynamically set, and are not limited herein.
And S105, generating alarm information corresponding to the target problem group, giving an alarm, and processing the playing problem corresponding to the target video according to the alarm information.
In the embodiment of the invention, an information template corresponding to the alarm information can be preset, the information template is a preset text template for generating the alarm information, and the information templates corresponding to different problem groups can be consistent if the information templates are consistent. After determining the target problem group to which the bullet screen display content belongs, the information template can be filled according to the bullet screen related data and the related content of the target problem group, alarm information is generated, and an alarm is given. Therefore, operation and maintenance service personnel can be reminded to process the playing problem corresponding to the target video in time, and the problem processing efficiency and the user experience are improved. Moreover, on the basis of improving user experience, the video payment willingness of the user is enhanced, and the method is beneficial to improving the operation income of the video service provider.
Referring to fig. 2, an embodiment of the present invention further provides another method for identifying a video playing problem, where the method may include:
s201, acquiring bullet screen related data of the target video, wherein the bullet screen related data at least comprises bullet screen display content.
S202, performing text segmentation on the bullet screen display content to obtain a plurality of pieces of bullet screen key information.
In the embodiment of the invention, the bullet screen is a user interaction function in a video playing scene, and when a user watches a target video based on a video client, the user can call up the bullet screen input box at any time and release bullet screen display content. After the user sends the video barrage, the server can acquire barrage related data corresponding to the target video. The bullet screen related data can also comprise video identification, video name, user identification, bullet screen sending time, corresponding video playing progress when the bullet screen is sent and the like besides the bullet screen display content. When a user releases a bullet screen, the display content of the bullet screen can be attached to the target video played currently. Therefore, the bullet screen related data of the target video can be acquired in real time, text segmentation is carried out on bullet screen display content in the bullet screen related data, and therefore a plurality of bullet screen key information attached to the target video is obtained, and the bullet screen key information can be content such as word segmentation or phrases.
In one example, the bullet screen display content may be segmented by using a preset text segmentation model, for example, the text segmentation model may be an n-gram language model. For example, when the bullet screen display content is "how there is no sound", if n is 4, 4 pieces of bullet screen key information are obtained, which are "how there is no sound", "no sound", and "sound".
And S203, calculating the text similarity between each bullet screen key information and the preset feedback key information.
And S204, when one of the text similarity is equal to or greater than the similarity threshold, determining that the bullet screen display content is a feedback bullet screen.
In the embodiment of the invention, as the plurality of pieces of bullet screen key information comprise the main information of the bullet screen display content, whether the corresponding bullet screen display content is the feedback bullet screen can be determined based on the information of the plurality of pieces of bullet screen key information. And if one key information of the plurality of pieces of bullet screen key information corresponding to the bullet screen display content is determined as the relevant content of the feedback video playing problem, determining that the corresponding bullet screen display content is the feedback bullet screen. In one example, the text similarity between each bullet screen key information and the preset feedback key information may be calculated to determine whether the bullet screen key information is related to the video playing question feedback. Specifically, the feedback key information corresponding to the determined feedback-type barrage may be preset, for example, the feedback key information may include contents such as "no sound", "too loud sound", "black screen of picture", "fast forward not possible", and the like. Wherein the text similarity may be calculated using a cosine similarity. For example, a text union between the feedback key information and the bullet screen key information is determined to form a character set, and a word frequency corresponding to each word is calculated. And then vectorizing the word frequency to obtain a feedback vector corresponding to the feedback key information, obtaining a bullet screen vector corresponding to the bullet screen key information, and calculating the text similarity between the bullet screen key information and the feedback key information according to a vector model formula corresponding to the cosine similarity.
And when any text similarity in the text similarities is smaller than the similarity threshold, determining that the bullet screen display content does not belong to a feedback bullet screen, namely that the bullet screen display content sent by the user is unrelated to the related content of the video playing problem. Therefore, the bullet screen related data corresponding to the bullet screen display content can be filtered, and subsequent processing is not performed. And when one text similarity in the text similarities is equal to or greater than the similarity threshold, determining that the bullet screen display content belongs to a feedback bullet screen, namely determining that bullet screen display content sent by a user is related to a feedback video playing problem.
S205, under the condition that the bullet screen display content is determined to be a feedback bullet screen, dividing the bullet screen display content into problem groups having a mapping relation with corresponding feedback key information and taking the problem groups as target problem groups.
In the embodiment of the present invention, the question packet may be preset, and in an example, the category of the question packet may include a sound category, an image category, a play control category, a subtitle category, and the like. Those skilled in the art can determine the number of packets corresponding to the problem packet according to the actual service requirement. For example, further refinement of question grouping is performed for sound classes, and so on, the number and type of the groups of question groups can be dynamically set, and are not limited herein.
After the problem group is set, a key information table may be further set, which is used to establish a mapping relationship between feedback key information and the problem group, where the key information table may be as shown in table 1 below:
TABLE 1 Key information Table
As shown in table 1 above, each question group may correspond to a plurality of pieces of feedback key information, and therefore, when it is determined that the bullet screen display content is a feedback-type bullet screen, a question group having a mapping relationship with the feedback key information is queried from a preset key information table and is used as a target question group, and the bullet screen display content is divided into the target question group.
And S206, counting the number of the feedback type barrages corresponding to the target problem groups in a preset time period.
In the embodiment of the invention, in order to ensure the accuracy of the alarm, statistical analysis can be performed on the feedback bullet screen in the preset time period, for example, a real-time stream processing frame Flink is adopted to calculate the bullet screen related data of the target video in each 5-minute time interval. Considering that the number of feedback-like barrages in a certain time period is small, it may be a problem at the user end, such as a problem of a poor network state where the user is located or a problem of hardware failure. In order to improve the accuracy of the alarm and the urgency of processing the problem, an alarm threshold and a processing priority may be preset, wherein the number of the alarm thresholds matches with the number of the processing priorities. In one example, a first alarm threshold and a second alarm threshold are provided, wherein the first alarm threshold is smaller than the second alarm threshold, and the processing priority can be divided into 3 priority levels by the first alarm threshold and the second alarm threshold. For example, the processing priorities may include a first priority, a second priority, and a third priority. The first priority is higher than the second priority, the second priority is higher than the third priority, and when the priority level of the priority is higher, the urgency degree corresponding to the video playing problem is higher.
In another example, in order to avoid false alarms, in consideration of the fact that feedback-type bullet screens in a certain time period may be sent by the same user multiple times due to the existence of problems such as poor network state where the user is located, or hardware faults, in an optional embodiment of the present invention, user identifiers corresponding to a plurality of feedback-type bullet screens corresponding to the problem groups generated in a preset time period may also be matched. And removing the feedback bullet screens with consistent user identifications from the plurality of feedback bullet screens. And then counting the number of the feedback bullet screens after the clearing operation. Therefore, only when the feedback bullet screens sent by different users are determined under the condition that the user identifications corresponding to the feedback bullet screens are inconsistent, the number of the bullet screens of the feedback bullet screens is counted, and therefore the alarm accuracy is improved.
And S207, determining whether the number of the bullet screens is smaller than a first alarm threshold value.
In the embodiment of the present invention, when the number of the bullet screens is less than the first alarm threshold, step S208 is executed, and when the number of the bullet screens is greater than or equal to the first alarm threshold, step S209 is executed.
And S208, not carrying out alarm.
S209, determining whether the number of the bullet screens is less than or equal to a second alarm threshold value.
In the embodiment of the present invention, in the case that the threshold value is smaller than or equal to the second alarm threshold value, step S210 is executed; and executing the step S211 under the condition that the number of the bullet screens is greater than a second alarm threshold value.
And S210, determining the alarm level as a second priority.
S211, determining the alarm level as a first priority.
In the embodiment of the invention, when the number of the feedback type barrages corresponding to the same group type is more in a certain time period, it is determined that the video playing problem corresponding to the target video is fed back by more users, so that it is determined that the target video affects more and more user experiences, and it is determined that the urgency of the video playing problem occurring in the target video to be processed is more urgent and needs to be processed as soon as possible, otherwise, the user may be prompted to abandon the play or watch the video APP instead, and the payment will of the user is affected.
Therefore, when the number of the bullet screens is determined to be smaller than the first alarm threshold, for example, when the first alarm threshold is 5, it is preliminarily determined that sporadic feedback-type bullet screens appear in the target video playing process, the main reason is that the network state where the user is located is poor or a hardware fault is present, and at this time, it is determined that the alarm level is the third priority, that is, no alarm is performed. When the number of the barrage pieces is determined to be equal to or greater than a first alarm threshold value and smaller than a second alarm threshold value, for example, when the two alarm threshold values are 20, it is determined that a few feedback type barrages appear in the target video playing process, but the corresponding video playing problem has no influence on the viewing experience of most users, and at this time, the alarm level is determined to be a second priority level. When the number of the barrage is determined to be larger than the second alarm threshold, it is determined that more feedback barrages appear in the target video playing process, the watching experience of most users is affected by the corresponding video playing problem, and the video playing problem needs to be processed as soon as possible to ensure the operation income and the user experience of the video service provider.
S212, generating alarm information corresponding to the target problem groups according to different alarm levels, and giving an alarm to process the playing problems corresponding to the target videos according to the alarm information.
In the embodiment of the invention, the information templates corresponding to the alarm information can be preset, and for example, the information templates corresponding to different problem groups can be consistent. After determining the target problem group to which the bullet screen display content belongs, the information template can be filled according to bullet screen related data, the related content of the target problem group and the alarm level, and alarm information is generated.
In one example, the alarm information may include question content, bullet screen sending time, video name of the corresponding target video, video playing progress, and the like. Wherein, because the video bullet screen is sent with the bullet screen sending time and the video playing progress, for example, the video bullet screen is sent in 5 minutes and 20 seconds of the 5 th set of the target video in 7 months, 5 days and 12 days. Therefore, the video name, the bullet screen sending time and the video playing progress of the target video can be obtained from the acquired bullet screen related data. The question content may be complete bullet screen display content, or may be bullet screen key information determined to correspond to the feedback-type bullet screen. If the alarm level is the first priority level, the alarm information corresponding to the sound-type problem grouping may be "sound-type problem feedback: the user sends video barrage feedback on 5 minutes and 20 seconds of the 5 th set of target videos on 7 months and 5 days 12. Therefore, operation and maintenance personnel can quickly determine the video playing problem through the alarm information without carrying out extra dimensional investigation work, and the problem determination efficiency is improved. The processing time limits reserved in the alarm information corresponding to different alarm levels may be different, for example, if the alarm level is the second priority, the alarm information corresponding to the sound problem group may be "sound problem feedback: the user sends video barrage feedback without sound at 5 minutes and 20 seconds of the 5 th set of target videos on 7 months and 5 days 12.
In conclusion, the feedback bullet screen is automatically determined from the bullet screen related data of the target video, the corresponding video playing problem is determined based on the identification of the bullet screen display content of the feedback bullet screen, the alarm information matched with the video playing problem is generated and directly sent to the butted operation and maintenance personnel, the pressure of a customer service system and customer service can be reduced on the basis of greatly shortening the feedback path, and the labor cost is reduced. Meanwhile, on the basis of improving the user experience, the video payment willingness of the user is also enhanced. The conversion of the paying user is facilitated, and the operation income of the video service provider can be improved.
In an example, operation and maintenance service personnel corresponding to each problem group may be predetermined, and alarm modes corresponding to the operation and maintenance service personnel may be collected in advance, for example, the alarm modes may include voice call, mail, short message, and some other instant messaging tools. And sending alarm information to the terminal equipment corresponding to the operation and maintenance service personnel in a preset alarm mode under the condition of determining to alarm.
In an alternative embodiment of the invention, the method may further include:
and acquiring an alarm processing result responding to the alarm information.
And hiding the bullet screen display content corresponding to the alarm information, and feeding back the alarm processing result.
In the embodiment of the invention, when the alarm is performed, the corresponding alarm information can be recorded, for example, an alarm record is formed and stored in a corresponding problem tracking system, wherein the problem tracking system can adopt a Jira tool and the like. Therefore, after receiving the alarm information to process the video playing problem fed back, the operation and maintenance service personnel can perform the filing operation of the feedback bullet screen corresponding to the target video, for example, mark the alarm information in a problem tracking system, such as marking as processed. And generating an alarm processing result based on the mark of the alarm information.
In one example, the alarm processing result may be displayed by a dashboard tool, so that the processing condition of the operation and maintenance personnel on the alarm information may be determined in a visual manner. In another example, the alert processing result may be sent to a bullet screen system. After the bullet screen system receives the alarm processing result, the video playing problem fed back by the feedback bullet screen corresponding to the target video can be determined to be processed according to the alarm processing result, so that in order to guarantee user experience, the feedback bullet screen corresponding to the target video can be hidden (namely, public users are not shown), and the alarm processing result is fed back to the user side sending the related feedback bullet screen, so that the user can check the personal homepage or other pages of the client side, follow-up processing results are timely fed back based on the user problem, and the improvement of the user experience is facilitated.
It should be noted that for simplicity of description, the method embodiments are described as a series of acts, but those skilled in the art should understand that the embodiments are not limited by the described order of acts, as some steps can be performed in other orders or simultaneously according to the embodiments. Further, those skilled in the art will also appreciate that the embodiments described in the specification are presently preferred and that no particular act is required of the embodiments of the application.
Referring to fig. 3, an embodiment of the present invention further provides a device for identifying a video playing problem, where the device may include:
the data acquisition module 301 is configured to acquire bullet screen related data of the target video, where the bullet screen related data at least includes bullet screen display content.
The text segmentation module 302 is configured to perform text segmentation on the bullet screen display content to obtain a plurality of pieces of bullet screen key information.
And the bullet screen determining module 303 is configured to determine whether the bullet screen display content is a feedback bullet screen according to the plurality of pieces of bullet screen key information.
And the grouping determination module 304 is configured to determine a target problem group to which the bullet screen display content belongs under the condition that the bullet screen display content is determined to be a feedback-like bullet screen.
And an information alarm module 305, configured to generate alarm information corresponding to the target problem group and perform an alarm, so as to process a playing problem corresponding to a target video according to the alarm information.
In an alternative embodiment of the present invention, the information warning module 305 may include:
and the warning information generation submodule is used for generating warning information corresponding to the target problem group.
And the bullet screen number counting submodule is used for counting the number of bullet screens of the feedback bullet screens corresponding to the target problem groups in a preset time period.
And the information alarm submodule is used for generating alarm information corresponding to the target problem grouping and giving an alarm when the number of the bullet screens accords with a preset alarm condition.
In an optional embodiment of the present invention, the information alarm sub-module may further be configured to:
and determining the alarm level as a second priority level under the condition that the number of the bullet screens is greater than or equal to a first alarm threshold value and is less than or equal to a second alarm threshold value.
And under the condition that the number of the bullet screens is greater than a second alarm threshold value, determining the alarm level as a first priority, wherein the first priority is higher than the second priority.
And generating alarm information corresponding to the target problem groups according to different alarm levels and carrying out alarm.
In an optional embodiment of the present invention, the warning information includes a question content, a barrage sending time, a video name of a corresponding target video, and a video playing progress.
An optional invention embodiment, the bullet screen related data further includes a user identifier, and the bullet screen number statistics submodule may further be configured to:
and matching the user identifications corresponding to the feedback bullet screens corresponding to the target problem groups in a preset time period.
And removing the feedback bullet screens with consistent user identifications from the plurality of feedback bullet screens.
And counting the number of the bullet screens of the feedback bullet screens after the clearing operation.
In an optional embodiment of the invention, the barrage determining module 303 may include:
and the similarity calculation module is used for calculating the text similarity between each bullet screen key information and the preset feedback key information.
And the bullet screen determining submodule is used for determining that the bullet screen display content is a feedback bullet screen when one of the text similarities is equal to or greater than the similarity threshold.
In an alternative embodiment of the present invention, the grouping determination module 304 may be further configured to:
and under the condition that the bullet screen display content is determined to be a feedback bullet screen, dividing the bullet screen display content into problem groups having a mapping relation with corresponding feedback key information and taking the problem groups as target problem groups.
In an alternative embodiment of the invention, the apparatus may further include:
and the processing result acquisition module is used for acquiring the alarm processing result responding to the alarm information.
And the bullet screen hiding module is used for hiding the bullet screen display content corresponding to the alarm information and feeding back the alarm processing result.
An embodiment of the present invention further provides an electronic device, as shown in fig. 4, including a processor 401, a communication interface 402, a memory 403, and a communication bus 404, where the processor 401, the communication interface 402, and the memory 403 complete mutual communication through the communication bus 404,
a memory 403 for storing a computer program;
the processor 401, when executing the program stored in the memory 403, implements the following steps:
and acquiring bullet screen related data of the target video, wherein the bullet screen related data at least comprises bullet screen display content.
And performing text segmentation on the bullet screen display content to obtain a plurality of pieces of bullet screen key information.
And determining whether the bullet screen display content is a feedback bullet screen or not according to the plurality of pieces of bullet screen key information.
And under the condition that the bullet screen display content is determined to be a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs.
And generating alarm information corresponding to the target problem group, alarming and processing the playing problem corresponding to the target video according to the alarm information.
The communication bus mentioned in the above terminal may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The communication bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.
The communication interface is used for communication between the terminal and other equipment.
The Memory may include a Random Access Memory (RAM) or a non-volatile Memory (non-volatile Memory), such as at least one disk Memory. Optionally, the memory may also be at least one memory device located remotely from the processor.
The Processor may be a general-purpose Processor, and includes a Central Processing Unit (CPU), a Network Processor (NP), and the like; the Integrated Circuit may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, or a discrete hardware component.
In another embodiment of the present invention, there is also provided a computer-readable storage medium, which stores instructions that, when executed on a computer, cause the computer to execute the method for identifying a video playing problem in any one of the above embodiments.
In yet another embodiment of the present invention, there is also provided a computer program product containing instructions which, when run on a computer, cause the computer to perform the method for identifying a video playback problem as described in any of the above embodiments.
In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the invention to be performed in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website site, computer, server, or data center to another website site, computer, server, or data center via wired (e.g., coaxial cable, fiber optic, digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that incorporates one or more of the available media. The usable medium may be a magnetic medium (e.g., floppy Disk, hard Disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., solid State Disk (SSD)), among others.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrases "comprising a," "8230," "8230," or "comprising" does not exclude the presence of additional like elements in a process, method, article, or apparatus that comprises the element.
All the embodiments in the present specification are described in a related manner, and the same and similar parts among the embodiments may be referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, as for the system embodiment, since it is substantially similar to the method embodiment, the description is relatively simple, and reference may be made to the partial description of the method embodiment for relevant points.
The above description is only for the preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention shall fall within the protection scope of the present invention.
Claims (10)
1. A method for identifying video playback problems, the method comprising:
acquiring bullet screen related data of a target video, wherein the bullet screen related data at least comprises bullet screen display content, and the bullet screen display content refers to text content in a bullet screen released by a user;
performing text segmentation on the bullet screen display content to obtain a plurality of pieces of bullet screen key information;
determining whether the displayed content of the bullet screen is a feedback bullet screen according to a plurality of pieces of bullet screen key information, wherein the feedback bullet screen comprises related content of feedback video playing problems;
under the condition that the bullet screen display content is determined to be a feedback bullet screen, determining a target problem group to which the bullet screen display content belongs;
and generating alarm information corresponding to the target problem group, alarming and processing the playing problem corresponding to the target video according to the alarm information.
2. The method for identifying video playing problems according to claim 1, wherein the generating and alarming the alarm information corresponding to the target problem group comprises:
counting the number of the feedback bullet screens corresponding to the target problem groups in a preset time period;
and when the number of the bullet screens accords with a preset alarm condition, generating alarm information corresponding to the target problem group and giving an alarm.
3. The method for identifying video playing problems according to claim 2, wherein when the number of bullet screens meets a preset alarm condition, generating alarm information corresponding to the target problem group and giving an alarm comprises:
determining the alarm level as a second priority level under the condition that the number of the bullet screens is greater than or equal to a first alarm threshold value and is less than or equal to a second alarm threshold value;
determining the alarm level as a first priority level under the condition that the number of the bullet screens is greater than a second alarm threshold value, wherein the first priority level is higher than the second priority level;
and generating alarm information corresponding to the target problem groups according to different alarm levels and carrying out alarm.
4. The method for identifying the video playing problem according to claim 1, wherein the alarm information includes problem content, barrage sending time, video name of the corresponding target video, and video playing progress.
5. The method for identifying the video playing problem according to claim 3, wherein the barrage-related data further includes a user identifier, and the counting the number of barrage pieces of the feedback-type barrage corresponding to the target problem group in a preset time period includes:
matching user identifications corresponding to feedback bullet screens corresponding to the target problem groups within a preset time period;
removing feedback bullet screens with consistent user identifications from the plurality of feedback bullet screens;
and counting the number of the bullet screens of the plurality of feedback bullet screens after the clearing operation.
6. The method for identifying a video playing problem according to claim 1, wherein the determining whether the bullet screen display content is a feedback-like bullet screen according to a plurality of pieces of bullet screen key information includes:
calculating text similarity between each bullet screen key information and preset feedback key information;
and when one of the text similarity is equal to or greater than the similarity threshold, determining that the bullet screen display content is a feedback bullet screen.
7. The method for identifying the video playing problem according to claim 6, wherein the determining the target problem group to which the barrage display content belongs in the case that the barrage display content is determined to be a feedback-like barrage comprises:
and under the condition that the bullet screen display content is determined to be a feedback bullet screen, dividing the bullet screen display content into problem groups having a mapping relation with corresponding feedback key information and taking the problem groups as target problem groups.
8. The method for identifying video playing problems as recited in claim 1, wherein the method further comprises:
acquiring an alarm processing result responding to the alarm information;
and hiding the bullet screen display content corresponding to the alarm information, and feeding back the alarm processing result.
9. An electronic device is characterized by comprising a processor, a communication interface, a memory and a communication bus, wherein the processor and the communication interface are used for realizing mutual communication by the memory through the communication bus;
a memory for storing a computer program;
a processor for implementing the method steps of any of claims 1 to 8 when executing a program stored in the memory.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1 to 8.
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