CN115222553A - System and method for guiding vehicle owner to access rescue service page and binding information - Google Patents

Abstract

The invention discloses a system and a method for guiding a vehicle owner to access a rescue service page and binding information. Whether the information is processed and the state and position of the rescue workers can be seen on the platform. And can easily contact the rescue workers to avoid long-time waiting.

Description

System and method for guiding vehicle owner to access rescue service page and binding information

Technical Field

The invention relates to the technical field of electronic information, in particular to a system and a method for guiding a vehicle owner to access a rescue service page and binding information.

Background

Due to the fact that economy is developed, the quantity of vehicles is increased, the problem of the vehicles on roads is increased, in the existing situation, calls are generally made to a platform, and then the platform informs rescue workers of the vehicles in the past, but the number of the rescue workers arranged below the platform is small, distribution is scattered, and the specific positions and the states of the rescue workers are not clear. Therefore, the time is often long, and the requirements of modern people on saving time and timely processing problems cannot be met.

Disclosure of Invention

In order to solve the problems in the prior art, the invention provides a system and a method for guiding a vehicle owner to access a rescue service page and binding information. The technical problem to be solved by the invention is realized by the following technical scheme:

a method for guiding a vehicle owner to access a rescue service page and binding information comprises the following steps:

A. the owner fills in personal information, vehicle information and rescue service requirements through the user side;

B. after the vehicle owner fills the rescue service requirement, initiating a rescue request;

C. the system screens out rescue workers meeting the rescue requirements according to the rescue service requirements filled by the vehicle owner, the rescue projects and the vehicle owner position rule, and distributes an order to the rescue workers closest to the vehicle owner;

D. the rescue personnel receive the order dispatched by the system and check the rescue demand and position of the vehicle owner;

E. the rescuers decide whether to take the order or not according to the actual conditions of the rescuers;

F. the rescue personnel select to receive the order, contact the vehicle owner to confirm the reality and integrity of the rescue information, and reach the rescue site according to the driving route planned by the system and complete the rescue service;

G. the vehicle owner completes the order payment;

H. after payment is completed, the owner can choose to evaluate the current order.

In one embodiment of the invention, if the driver cannot take the order for a special reason, the system executes step I, the system distributes the order to the next nearest rescue worker according to the rule, and then executes the steps D to H.

A system for guiding a vehicle owner to access a rescue service page and binding information is provided, and steps A-I are all completed in the system.

Compared with the prior art, the invention has the beneficial effects that:

the product provides a system and a method for guiding a vehicle owner to access a rescue service page and binding information, the vehicle owner can send out rescue service information in time, and a rescue mode can be accurately selected through a platform. Whether the information is processed and the state and position of the rescue workers can be seen on the platform. And can easily contact rescue workers to avoid long-time waiting.

Description of the drawings:

FIG. 1 is a flow chart of a platform used in the present application to direct a vehicle owner to access a rescue service page and place an order.

FIGS. 2-4 are flow diagrams of a platform login and registration interface as used herein;

FIGS. 5-7 are flow diagrams of a platform maintenance vehicle owner information interface for use in the present application;

FIGS. 8-10 are flow diagrams of a generic call interface for a platform used in the present application;

FIGS. 11-12 are flow diagrams of a platform push-to-call interface for use with the present application;

FIGS. 13-14 are flow diagrams of a platform viewing real-time order interface for use with the present application;

FIGS. 15-16 are flow diagrams of a client consultation interface for the platform used in the present application;

FIG. 17 is a diagram of a platform call customer service interface as used in the present application;

FIG. 18 is a diagram of a platform contact rescuer interface as used in the present application;

FIG. 19 is a diagram of a platform call rescuer interface as used in the present application;

FIGS. 20-21 are flow diagrams of a platform slide cancel interface for use in the present application;

FIG. 22 is a diagram of a platform confirmation cancellation order interface used in the present application;

FIGS. 23-24 are flow diagrams of a historical order viewing interface for a platform used in the present application;

FIGS. 25-26 are flow charts of a platform production and viewing order details interface used in the present application

Detailed Description

To further illustrate the technical means and effects of the present invention adopted to achieve the predetermined objects, a real-time, on-line and monitoring ion mobility spectrometry apparatus and method according to the present invention will be described in detail with reference to the accompanying drawings and the detailed description.

The foregoing and other technical matters, features and effects of the present invention will be apparent from the following detailed description of the embodiments, which is to be read in connection with the accompanying drawings. The technical means and effects of the present invention adopted to achieve the predetermined purpose can be more deeply and specifically understood through the description of the specific embodiments, however, the attached drawings are provided for reference and description only and are not used for limiting the technical scheme of the present invention.

It should be noted that, in this document, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that an article or device that comprises a list of elements does not include only those elements but may include other elements not expressly listed. Without further limitation, an element defined by the phrase "comprising one of 8230, and" comprising 8230does not exclude the presence of additional like elements in an article or device comprising the element.

The first embodiment is as follows:

the embodiment is used for guiding a user of a national longevity insurance vehicle to pay attention to and access a national longevity insurance rescue platform, and the method specifically comprises the following steps:

1.1, login and registration:

operation, as shown in FIGS. 2-4:

s1: opening the app to enter login registration;

s2: filling in required information content to complete registration;

s3: and after the registration is finished, inputting an account password into the login page to enter an app home page.

1.2, maintaining owner vehicle information

Description of the function:

vehicle information needs to be bound in advance before a vehicle owner uses the rescue service, and the system can conveniently carry out vehicle owner identity verification when the service is submitted.

Operation, as shown in FIGS. 5-7

S1: after the service home page is accessed, the bottom menu bar 'My' is clicked, and the information page is switched to the My information page. And clicking the [ my vehicle ] button to enter a vehicle information page.

S2: and clicking a button (newly added vehicle) in a vehicle information page to enter a vehicle information maintenance page.

S3: and (3) filling vehicle information (note: the license plate number must be ensured to be correct, so that the system can conveniently carry out identity verification when the service is submitted), and clicking a (storage) button to store the vehicle information.

2. Rescue service

2.0 description of the function:

namely, the platform provides conditional free road rescue service for users in the national life insurance and ocean allocation vehicle insurance.

Rescue service flow:

initiating a rescue request → waiting for rescue → expense → order evaluation.

Description of the drawings:

1) And the on-line payment function of the rescue cost is not provided for the first time, and if the cost paid by the vehicle owner is related to the rescue, the vehicle owner pays the rescue cost under the line first.

2) The order evaluation function is not provided for the time being.

2.1 initiating rescue

1. Ordinary calling

Description of the drawings: when the owner knows exactly which rescue service is needed, the request can be submitted in a common rescue mode.

Initiating a flow: selecting rescue → selecting current vehicle → vehicle positioning → selecting tow destination → submitting.

The operation is as follows:

s1: on the first page of the service, selecting rescue service (multiple selections can be made according to the situation), and clicking a button (ordinary rescue);

s2: the system pops up a vehicle selection dialog box, selects the currently used vehicle, and clicks (next);

s3: the system automatically acquires the vehicle information of the vehicle owner (if the positioning has deviation, the vehicle owner can correct), and clicks a [ confirm ] button;

s4: if the selected item contains "emergency trailers," the page jumps to the select tow destination page (as shown in FIGS. 8-10);

s5: and entering a rescue order receiving waiting page after submission.

One-touch calling

Description of the invention: when the owner does not know which rescue service is needed (the condition that the vehicle condition cannot be known), the request can be submitted in a common rescue mode.

Initiating a flow:

one-touch rescue → vehicle selection → submission.

Operation (as shown in fig. 11-12):

s1: directly clicking a [ one-key rescue ] button on a service home page;

s2: the system pops up a vehicle selection dialog box, selects the currently used vehicle, and clicks a [ confirm ] button to enter a rescue waiting page;

2.2 rescue waiting (view real-time order)

Description of the drawings: after the rescue request is submitted, the vehicle owner can check the order execution state in real time in a waiting interface, and the method comprises the following steps: waiting for the system to dispatch a bill, waiting for the rescue workers to receive the bill, and making the rescue workers arrive at the site.

Operation (as shown in fig. 13-14):

s1: after the information is submitted in a common rescue or one-key rescue mode, the information automatically enters a rescue order receiving waiting page. The system displays the order on the interface of the vehicle owner in real time according to different state changes of the order.

S2: if the owner exits from the current page, the bottom menu bar can be switched to the order page to check the real-time order after the owner logs in the rescue homepage;

2.3 contact customer service

Description of the drawings: the platform provides telephone customer service, functional buttons for contacting the customer service are provided on a first rescue service page and an order execution process page, and road rescue service support before, during and after rescue is provided for the car owner.

The operation is as follows:

s1: directly clicking a 'customer service consultation' or 'contact customer service' button on a page; (as shown in FIGS. 15-16)

S2: and selecting 'calling' in the popped dialog box, and directly skipping to a dialing interface and taking out a customer service telephone by the mobile phone to dial directly. (as shown in FIG. 17)

2.4 contact rescuers

Description of the drawings: in the rescue process, the vehicle owner can contact the function of the rescue workers through the page to communicate with the rescue workers in time (particularly when the rescue information needs to be changed or the order is cancelled), and the accuracy of the rescue information is guaranteed.

The operation is as follows:

s1: clicking the "call" (below the rescuer information) button directly on the page (as shown in fig. 18);

s2: and selecting 'calling' in a pop-up dialog box, directly jumping to a dialing interface by the mobile phone, taking out the telephone of the rescue worker, and directly dialing (as shown in fig. 19).

2.5 canceling orders

Description of the drawings: in the rescue process, the vehicle owner can cancel the order according to the actual situation (note: suggestion cancellation of contact with rescue personnel in advance is suggested, unnecessary disputes caused by untimely message transmission are avoided), and the accuracy of rescue information is guaranteed.

The operation is as follows:

s1: sliding the "slide cancel" button in the page (as shown in FIGS. 20-21);

s2: if yes is selected in the popped confirmation dialog box, the current rescue order is cancelled; and if the order is cancelled, the order cancellation operation is not carried out. (as shown in FIG. 22)

3. Order management

3.1 description of the function

Providing the function of viewing and manipulating historical orders.

3.2 viewing historical orders

Description of the invention: after the rescue is finished, the vehicle owner can check historical rescue order information through order management.

Operation (as shown in fig. 23-24):

s1: after the rescue home page is accessed, a bottom menu bar (My) button is clicked, and the page is switched to a personal management page.

S2: and clicking a [ my order ] button on a personal management page to enter a historical order page, and viewing a historical order list.

3.3 viewing order details

Description of the drawings: after the rescue is finished, the vehicle owner can check the historical rescue order and the detailed information through order management.

Operation (as shown in fig. 25-26):

s1: and after the rescue home page is accessed, switching to a historical order viewing page.

S2: and clicking the order number in the order list to check the detailed order information.

The foregoing is a more detailed description of the invention in connection with specific preferred embodiments and it is not intended that the invention be limited to these specific details. For those skilled in the art to which the invention pertains, several simple deductions or substitutions can be made without departing from the spirit of the invention, and all shall be considered as belonging to the protection scope of the invention.

Claims (3)

1. A method for guiding a vehicle owner to access a rescue service page and binding information is characterized by comprising the following steps:

A. the owner fills in personal information, vehicle information and rescue service requirements through the user side.

B. And the vehicle owner initiates a rescue request after filling the rescue service requirement.

C. According to the rescue service requirements filled by the vehicle owner, the system screens out rescue workers meeting the rescue requirements according to the rescue project and the vehicle owner position rule, and sends the order to the rescue workers nearest to the vehicle owner position.

D. And the rescue personnel receives the order distributed by the system and checks the rescue demand and the position of the vehicle owner.

E. The rescuers decide whether to take the order or not according to the actual conditions of the rescuers.

F. The rescuers select to receive the order, contact the vehicle owner to confirm the reality and integrity of the rescue information, and arrive at the rescue site according to the driving route planned by the system, and finish the rescue service.

G. The vehicle owner completes the order payment.

H. After payment is completed, the owner can choose to evaluate the current order.

2. The method for guiding the car owner to access the rescue service page and binding the information as claimed in claim 1, wherein if the driver cannot take the order due to a special reason, the system performs the step I, the system distributes the next nearby rescue worker according to the rule, and then performs the steps D-H.

3. A system for guiding a vehicle owner to access a rescue service page and binding information is characterized in that steps A-I are all completed in the system.

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