CN115208942B - Bank business information processing method, device and business system - Google Patents

Bank business information processing method, device and business system Download PDF

Info

Publication number
CN115208942B
CN115208942B CN202210846569.4A CN202210846569A CN115208942B CN 115208942 B CN115208942 B CN 115208942B CN 202210846569 A CN202210846569 A CN 202210846569A CN 115208942 B CN115208942 B CN 115208942B
Authority
CN
China
Prior art keywords
service
data
voice communication
terminal
communication data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN202210846569.4A
Other languages
Chinese (zh)
Other versions
CN115208942A (en
Inventor
吕明明
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bank of China Ltd
Original Assignee
Bank of China Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bank of China Ltd filed Critical Bank of China Ltd
Priority to CN202210846569.4A priority Critical patent/CN115208942B/en
Publication of CN115208942A publication Critical patent/CN115208942A/en
Application granted granted Critical
Publication of CN115208942B publication Critical patent/CN115208942B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/141—Setup of application sessions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/284—Lexical analysis, e.g. tokenisation or collocates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/32—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials
    • H04L9/3226—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials using a predetermined code, e.g. password, passphrase or PIN
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/225—Feedback of the input speech

Abstract

The invention discloses a banking business information processing method, a banking business information processing device and a banking business system, which can be applied to the field of data processing or the field of financial data processing, and when the method is applied to a user terminal, a communication connection of a business terminal corresponding to a current business to be processed is established in response to the user terminal reading a target graphic code; based on communication connection, collecting voice communication data and input data of a target object corresponding to a user terminal; based on the service processing type corresponding to the target object, monitoring voice communication data and input data, and transmitting the corresponding voice communication data and input data to a service terminal based on a monitoring result; and receiving a processing instruction fed back by the service terminal, and acquiring feedback information of the target object based on the processing instruction until the service to be processed is completed. The invention improves the safety, accuracy and efficiency of service information processing.

Description

Bank business information processing method, device and business system
Technical Field
The present invention relates to the field of information processing technologies, and in particular, to a method and an apparatus for processing banking information, and a banking system.
Background
Currently, some businesses of banking systems require access to banking sites to be transacted. Normally, workers at the website and customers outside the glass window can carry out safe communication, but when the traffic of the website is large or the environment is noisy, the communication of the workers at the website and the customers is affected, business handling errors or information recording errors are easy to occur, follow-up information is inconvenient to trace and inquire, and the efficiency and accuracy of business processing are reduced.
Disclosure of Invention
Aiming at the problems, the invention provides a banking business information processing method, a banking business information processing device and a banking system, which improve the safety, accuracy and efficiency of business information processing.
In order to achieve the above object, the present invention provides the following technical solutions:
a banking information processing method, applied to a user terminal, the method comprising:
responding to the user terminal to read the target graphic code, and establishing communication connection of a service terminal corresponding to the current service to be processed;
collecting voice communication data and input data of a target object corresponding to the user terminal based on the communication connection;
monitoring the voice communication data and the input data based on the service processing type corresponding to the target object, and transmitting the corresponding voice communication data and the corresponding input data to a service terminal based on a monitoring result;
and receiving a processing instruction of the service terminal, and acquiring feedback information of a target object based on the processing instruction until the service to be processed is completed.
Optionally, the monitoring the voice communication data and the input data and transmitting the corresponding voice communication data and the input data to the service terminal based on the monitoring result includes:
detecting whether the voice communication data contains sensitive words, if yes, generating early warning information, and sending the early warning information to the service terminal;
responding to the service terminal receiving the early warning information, receiving a re-input instruction corresponding to the early warning information generated by the service terminal, and sending the acquired voice communication data corresponding to the re-input instruction to the service terminal;
and verifying the input information, and sending the verified input information to the service terminal.
Optionally, the method further comprises:
responding to the input text information of a target object, and performing audio data conversion on the text information to obtain voice communication data;
and sending the voice communication data to the service terminal.
Optionally, the method further comprises:
responding to the communication connection established between the user terminal and the service terminal to perform communication data interaction, acquiring a service processing image of the target object, and recording operation data of the service object;
and determining the acquired image obtained by acquisition and recorded operation data as recorded data.
Optionally, the method further comprises:
generating an acquisition instruction corresponding to the recorded data, and sending the acquisition instruction to a service system;
and receiving the record data sent by the service system.
A banking information processing apparatus applied to a user terminal, the apparatus comprising:
the establishing unit is used for responding to the user terminal to read the target graphic code and establishing communication connection of the service terminal corresponding to the current service to be processed;
the acquisition unit is used for acquiring voice communication data and input data of a target object corresponding to the user terminal based on the communication connection;
the transmission unit is used for monitoring the voice communication data and the input data based on the service processing type corresponding to the target object and transmitting the corresponding voice communication data and the corresponding input data to the service terminal based on the monitoring result;
and the acquisition unit is used for receiving the processing instruction of the service terminal and acquiring the feedback information of the target object based on the processing instruction until the service to be processed is completed.
Optionally, the transmission unit is specifically configured to:
detecting whether the voice communication data contains sensitive words, if yes, generating early warning information, and sending the early warning information to the service terminal;
responding to the service terminal receiving the early warning information, receiving a re-input instruction corresponding to the early warning information generated by the service terminal, and sending the acquired voice communication data corresponding to the re-input instruction to the service terminal;
and verifying the input information, and sending the verified input information to the service terminal.
Optionally, the apparatus further comprises:
the conversion unit is used for responding to the input text information of the target object, and converting the audio data of the text information to obtain voice communication data;
and the sending unit is used for sending the voice communication data to the service terminal.
Optionally, the apparatus further comprises:
the recording unit is used for responding to the communication connection between the user terminal and the service terminal to perform communication data interaction, collecting the service processing image of the target object and recording the operation data of the service object;
a determining unit configured to determine an acquired image obtained by acquisition and recorded operation data as recorded data;
the receiving unit is used for generating an acquisition instruction corresponding to the recorded data and sending the acquisition instruction to a service system; and receiving the record data sent by the service system.
A business system, comprising:
the user terminal is used for executing the banking information processing method applied to any one of the user terminals;
the service terminal is used for generating instruction information based on voice communication data and input information generated by the user terminal and sending the instruction information to the user terminal;
the server is used for verifying the transmitted information and sending the verification result to the user terminal and/or the service terminal.
Compared with the prior art, the invention provides a banking business information processing method, a banking business information processing device and a business system, when the method is applied to a user terminal, the user terminal responds to reading a target graphic code, and communication connection of a business terminal corresponding to a current business to be processed is established; based on communication connection, collecting voice communication data and input data of a target object corresponding to a user terminal; based on the service processing type corresponding to the target object, monitoring voice communication data and input data, and transmitting the corresponding voice communication data and input data to a service terminal based on a monitoring result; and receiving a processing instruction fed back by the service terminal, and acquiring feedback information of the target object based on the processing instruction until the service to be processed is completed. The invention can establish communication connection between the user terminal and the service terminal through the graphic code, and realize safe interaction between the user and staff, thereby improving the safety, accuracy and efficiency of service information processing.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic flow chart of a banking information processing method applied to a user terminal according to an embodiment of the present invention;
fig. 2 is a schematic diagram of each flow layer of a service system according to an embodiment of the present invention;
fig. 3 is a schematic diagram of a data processing flow of service data according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a banking information processing device according to an embodiment of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The terms first and second and the like in the description and in the claims and in the above-described figures are used for distinguishing between different objects and not necessarily for describing a sequential or chronological order. Furthermore, the terms "comprise" and "have," as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to the listed steps or elements but may include steps or elements not expressly listed.
The embodiment of the invention provides a banking information processing method which is mainly applied to application scenes of business handling of users and banking staff, is convenient for the users to interact information with the banking staff through user terminals, can monitor, verify and record information in the whole period of business information processing, and improves the safety, accuracy and efficiency of business information processing.
Referring to fig. 1, a flow chart of a banking information processing method applied to a user terminal according to an embodiment of the present invention may include the following steps:
s101, responding to the user terminal to read the target graphic code, and establishing communication connection of the service terminal corresponding to the current service to be processed.
The graphic code is arranged on a window of a banking website, is configured with the related information of the service terminal of the staff in the current window, and can be read by the user terminal of the target object to establish communication connection with the service terminal of the staff in the current window when the target object needs to transact related services. The graphic code can be any one form of one-dimensional code, two-dimensional code, bar code and the like. Correspondingly, the mode of the user terminal for reading the target graphic code can be a mode of image acquisition by using a camera of the user terminal, or can be an information input mode, such as inputting the unique coding information of the current graphic code, and the embodiment of the invention is not limited to the mode.
The communication connection may be in any communication mode, such as a communication connection established based on a local area network of a bank, or may be a communication connection established based on a wireless network, such as a 5G network mode of a mobile communication network, etc. After the communication connection is established, the user terminal and the service terminal can perform data transmission and interaction based on the communication connection.
S102, collecting voice communication data and input data of a target object corresponding to the user terminal based on the communication connection.
The data acquisition module of the user terminal can be used for realizing the related data acquisition of the target object corresponding to the user terminal, wherein the target object can be a use object of the user terminal. Specifically, the data acquisition module may include an audio module capable of performing voice data acquisition, may further include an input module capable of performing input information acquisition, and may further include a biometric module capable of acquiring biometric information of a user, such as a fingerprint module, a camera module, and the like.
Further, the voice communication data and the input data of the collected target object may be collected based on an instruction of the service terminal. If a worker outputs an instruction for requiring a user to input identity information through the service terminal, the target object can input the information representing the identity through an input module of the user terminal, namely, the identity information of the target object is acquired by the user terminal at the moment. In order to ensure the experience effect of user business handling, the target object and the staff can interact mainly in a voice form, namely the collected voice communication data can be collected.
And S103, monitoring the voice communication data and the input data based on the service processing type corresponding to the target object, and transmitting the corresponding voice communication data and the corresponding input data to a service terminal based on a monitoring result.
The processing flows of different business types are different, and the related processing information is different. In the embodiment of the invention, all the generated target objects can be monitored and verified, and the voice communication data and the input data are monitored mainly through the service types corresponding to the currently-to-be-transacted service of the target objects. If the risk words and the sensitive words corresponding to different service types are different, the collected voice communication data can be transmitted to the service end of the banking system, the service end identifies and monitors the risk words and the sensitive words corresponding to the current service type, and if the risk words and the sensitive words exist in the current voice communication data, corresponding prompt information can be output to promote the target object to be output again.
Further, the corresponding voice communication data and the input data can be transmitted to the service terminal according to the monitoring result. If the monitoring result indicates that the current voice communication data is risk-free, the voice communication data is directly transmitted to the service terminal, and if the risk exists, the target object is prompted to be re-input and then transmitted to the service terminal.
In one embodiment, the monitoring the voice communication data and the input data and transmitting the corresponding voice communication data and the input data to the service terminal based on the monitoring result includes:
detecting whether the voice communication data contains sensitive words, if yes, generating early warning information, and sending the early warning information to the service terminal;
responding to the service terminal receiving the early warning information, receiving a re-input instruction corresponding to the early warning information generated by the service terminal, and sending the acquired voice communication data corresponding to the re-input instruction to the service terminal;
and verifying the input information, and sending the verified input information to the service terminal.
The input information is verified mainly by verifying the validity and the input format of the input information, if the target object inputs the password information, whether the password is the current user password or not can be verified through the service end of the service system, and if the password passes the verification, the result of the verification and/or the input information can be transmitted to the service terminal so that the service terminal indicates the next processing flow.
S104, receiving the processing instruction of the service terminal, and acquiring feedback information of a target object based on the processing instruction until the service to be processed is completed.
The user terminal may further include an information receiving unit for receiving a processing instruction issued by the service terminal, which may be determined based on the related information input by each of the process flow target objects. So that the target object can complete the subsequent processing flow of the current business transaction based on the processing instruction. It should be noted that, the processing instruction may be generated by the service terminal based on the voice information of the staff, or may be a related instruction directly indicated by the staff.
In one embodiment, the method further comprises: responding to the input text information of a target object, and performing audio data conversion on the text information to obtain voice communication data; and sending the voice communication data to the service terminal.
Namely, the user can input the characters through the user terminal, and after checking and identifying the characters, the user terminal can transmit the voice content corresponding to the characters to the service terminal, so that the service terminal plays the voice.
In one embodiment, the method further comprises:
responding to the communication connection established between the user terminal and the service terminal to perform communication data interaction, acquiring a service processing image of the target object, and recording operation data of the service object;
and determining the acquired image obtained by acquisition and recorded operation data as recorded data.
In the process that the target object carries out service information processing with the staff through the user terminal, all communication processes between the staff and the target object can be recorded. The related images of the user terminal and/or the service terminal can be collected, for example, the images communicated with the user terminal and/or the service terminal can be collected through a camera of the terminal. If the collected object, namely the target object and the staff are not in the collection range, corresponding prompt information can be output through the respective terminals so as to prompt to enter the corresponding collection areas, so that information collection can be better carried out. When the recorded information needs to be traced, a corresponding acquisition instruction can be generated to acquire the information. If so, generating an acquisition instruction corresponding to the recorded data, and sending the acquisition instruction to a service system; and receiving the record data sent by the service system.
For example, all communications between the target object and the staff can be recorded in the whole course through the cameras of the respective terminals, and if the face of the target object or the staff or the corresponding acquisition part leaves the acquisition range of the cameras, the service end of the service system can be reminded through the corresponding terminal. Further, the target object may select whether to acquire the recorded image, and if so, the service end of the service system may send the whole-course video to the user terminal through a corresponding message mode, for example, through a 5G message.
The bank service information processing method of the present invention is described below with specific application scenarios, and the method is applied to a service system, where the service system includes a user terminal, a service terminal, and a service end, and referring to fig. 2, a schematic diagram of each circulation layer of the service system is provided for an embodiment of the present invention, specifically, the user terminal represents a user layer, the service terminal represents a working layer, and the service end represents a middle layer. Referring to fig. 3, fig. 3 is a schematic diagram of a data processing flow of service data according to an embodiment of the present invention. The computer program corresponding to the banking information processing method can be embedded into the mobile banking application program of the user terminal.
After a user scans the service two-dimensional code of the banking website window by using the mobile phone bank, the mobile phone end can be called as corresponding equipment to establish communication connection with equipment in the window. The user may then communicate with staff in the window via the cell phone.
When the user communicates with the staff, the mobile phone of the user and the voice recognition module in the service terminal of the staff can supervise the communication content of the user and the staff in the whole course, and judge whether the risk and the sensitive vocabulary are involved or not or whether the voice is not compliant. If the prompt is found, the two speaking parties can be prompted, and early warning information can be sent to the personnel corresponding to the middle layer in real time.
When the staff needs the user to input the password or other information, the user can input the password or other information through the mobile phone, then the input data are transmitted to the transfer layer for judgment, and if the password or other information is compliant, the input data are transmitted to the banking system, so that the interaction of the data is realized.
The user can also input characters, after the input characters are verified, the mobile phone of the user transmits the voice content corresponding to the characters to the equipment of the window, and the equipment plays the voice.
All communication between the two can be recorded in the whole course through the camera, and if the face of a user or counter personnel leaves the shooting range, the system can remind through the terminal. After that, the user can choose whether to acquire the operation video, if yes, the banking system returns the whole-course video to the mobile phone of the user in the form of 5g of message.
It should be noted that the banking information processing method provided by the invention can be used in the big data field or the financial field. The foregoing is merely an example, and is not intended to limit the application field of the banking information processing method provided by the present invention.
The embodiment of the invention provides a banking business information processing method, which is used for responding to a user terminal to read a target graphic code and establishing communication connection of a business terminal corresponding to a current business to be processed when the method is applied to the user terminal; based on communication connection, collecting voice communication data and input data of a target object corresponding to a user terminal; based on the service processing type corresponding to the target object, monitoring voice communication data and input data, and transmitting the corresponding voice communication data and input data to a service terminal based on a monitoring result; and receiving a processing instruction fed back by the service terminal, and acquiring feedback information of the target object based on the processing instruction until the service to be processed is completed. The invention can establish communication connection between the user terminal and the service terminal through the graphic code, and realize safe interaction between the user and staff, thereby improving the safety, accuracy and efficiency of service information processing.
Referring to fig. 4, in an embodiment of the present invention, there is further provided a banking information processing apparatus applied to a user terminal, the apparatus including:
an establishing unit 401, configured to establish a communication connection of a service terminal corresponding to a current service to be processed in response to the user terminal reading a target graphic code;
an acquisition unit 402, configured to acquire voice communication data and input data of a target object corresponding to the user terminal based on the communication connection;
a transmission unit 403, configured to monitor the voice communication data and the input data based on a service processing type corresponding to the target object, and transmit the corresponding voice communication data and the input data to a service terminal based on a monitoring result;
and the obtaining unit 404 is configured to receive a processing instruction of the service terminal, and obtain feedback information of the target object based on the processing instruction until the service to be processed is completed.
Optionally, the transmission unit is specifically configured to:
detecting whether the voice communication data contains sensitive words, if yes, generating early warning information, and sending the early warning information to the service terminal;
responding to the service terminal receiving the early warning information, receiving a re-input instruction corresponding to the early warning information generated by the service terminal, and sending the acquired voice communication data corresponding to the re-input instruction to the service terminal;
and verifying the input information, and sending the verified input information to the service terminal.
Optionally, the apparatus further comprises:
the conversion unit is used for responding to the input text information of the target object, and converting the audio data of the text information to obtain voice communication data;
and the sending unit is used for sending the voice communication data to the service terminal.
Optionally, the apparatus further comprises:
the recording unit is used for responding to the communication connection between the user terminal and the service terminal to perform communication data interaction, collecting the service processing image of the target object and recording the operation data of the service object;
a determining unit configured to determine an acquired image obtained by acquisition and recorded operation data as recorded data;
the receiving unit is used for generating an acquisition instruction corresponding to the recorded data and sending the acquisition instruction to a service system; and receiving the record data sent by the service system.
Correspondingly, in the embodiment of the invention, a service system is also provided, and the service system comprises:
the user terminal is used for executing the banking information processing method applied to any one of the user terminals;
the service terminal is used for generating instruction information based on voice communication data and input information generated by the user terminal and sending the instruction information to the user terminal;
the server is used for verifying the transmitted information and sending the verification result to the user terminal and/or the service terminal.
The embodiment of the invention provides a banking business information processing device and a business system, which are used for responding to a user terminal to read a target graphic code and establishing communication connection of a business terminal corresponding to a current business to be processed; based on communication connection, collecting voice communication data and input data of a target object corresponding to a user terminal; based on the service processing type corresponding to the target object, monitoring voice communication data and input data, and transmitting the corresponding voice communication data and input data to a service terminal based on a monitoring result; and receiving a processing instruction fed back by the service terminal, and acquiring feedback information of the target object based on the processing instruction until the service to be processed is completed. The invention can establish communication connection between the user terminal and the service terminal through the graphic code, and realize safe interaction between the user and staff, thereby improving the safety, accuracy and efficiency of service information processing.
Based on the foregoing embodiments, embodiments of the present application provide a computer-readable storage medium storing one or more programs executable by one or more processors to implement the steps of the banking information processing method of any one of the above.
The embodiment of the invention also provides electronic equipment, which comprises:
a memory for storing a program;
and the processor is used for executing the program, and the program is particularly used for realizing the banking information processing method according to any one of the above.
The processor or CPU may be at least one of an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), a digital signal processor (Digital Signal Processor, DSP), a digital signal processing device (Digital Signal Processing Device, DSPD), a programmable logic device (Programmable Logic Device, PLD), a field programmable gate array (Field Programmable Gate Array, FPGA), a central processing unit (Central Processing Unit, CPU), a controller, a microcontroller, and a microprocessor. It will be appreciated that the electronic device implementing the above-mentioned processor function may be other, and embodiments of the present application are not specifically limited.
The computer storage medium/Memory may be a Read Only Memory (ROM), a programmable Read Only Memory (Programmable Read-Only Memory, PROM), an erasable programmable Read Only Memory (Erasable Programmable Read-Only Memory, EPROM), an electrically erasable programmable Read Only Memory (Electrically Erasable Programmable Read-Only Memory, EEPROM), a magnetic random access Memory (Ferromagnetic Random Access Memory, FRAM), a Flash Memory (Flash Memory), a magnetic surface Memory, an optical disk, or a compact disk Read Only Memory (Compact Disc Read-Only Memory, CD-ROM), or the like; but may also be various terminals such as mobile phones, computers, tablet devices, personal digital assistants, etc., that include one or any combination of the above-mentioned memories.
In the several embodiments provided in this application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The above described device embodiments are only illustrative, e.g. the division of the units is only one logical function division, and there may be other divisions in practice, such as: multiple units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. In addition, the various components shown or discussed may be coupled or directly coupled or communicatively coupled to each other via some interface, whether indirectly coupled or communicatively coupled to devices or units, whether electrically, mechanically, or otherwise.
The units described as separate units may or may not be physically separate, and units displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units; some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing module, or each unit may be separately used as one unit, or two or more units may be integrated in one unit; the integrated units may be implemented in hardware or in hardware plus software functional units. Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the above method embodiments may be implemented by hardware associated with program instructions, where the foregoing program may be stored in a computer readable storage medium, and when executed, the program performs steps including the above method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk or an optical disk, or the like, which can store program codes.
The methods disclosed in the several method embodiments provided in the present application may be arbitrarily combined without collision to obtain a new method embodiment.
The features disclosed in the several product embodiments provided in the present application may be combined arbitrarily without conflict to obtain new product embodiments.
The features disclosed in the several method or apparatus embodiments provided in the present application may be arbitrarily combined without conflict to obtain new method embodiments or apparatus embodiments.
The foregoing is merely specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily think about changes or substitutions within the technical scope of the present application, and the changes and substitutions are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
In the present specification, each embodiment is described in a progressive manner, and each embodiment is mainly described in a different point from other embodiments, and identical and similar parts between the embodiments are all enough to refer to each other. For the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant points refer to the description of the method section.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims (5)

1. A banking information processing method, characterized in that it is applied to a user terminal, the method comprising:
responding to the user terminal to read a target graphic code, and establishing communication connection of a service terminal corresponding to a current service to be processed, wherein the target graphic code is arranged on a window of a banking website and is configured with relevant information of a service terminal of a current window staff;
collecting voice communication data and input data of a target object corresponding to the user terminal based on the communication connection, wherein the collected voice communication data and input data of the target object are collected based on an instruction of a service terminal;
monitoring the voice communication data and the input data based on the service processing types corresponding to the target object, and transmitting the corresponding voice communication data and the corresponding input data to a service terminal based on a monitoring result, wherein the risk words and the sensitive words corresponding to different service processing types are different, the collected voice communication data is transmitted to a service end of a banking system, and the service end recognizes and monitors the risk words and the sensitive words corresponding to the current service processing type; the monitoring the voice communication data and the input data, and transmitting the corresponding voice communication data and the input data to the service terminal based on the monitoring result, includes: detecting whether the voice communication data contains sensitive words, if yes, generating early warning information, and sending the early warning information to the service terminal; responding to the service terminal receiving the early warning information, receiving a re-input instruction corresponding to the early warning information generated by the service terminal, and sending the acquired voice communication data corresponding to the re-input instruction to the service terminal; verifying the input data, and transmitting the verified input data to the service terminal;
receiving a processing instruction of the service terminal, and acquiring feedback information of a target object based on the processing instruction until the service to be processed is completed; the method comprises the steps of responding to the communication connection between the user terminal and the service terminal to perform communication data interaction, collecting service processing images of the target object, and recording operation data of the service object; determining acquired images obtained by acquisition and recorded operation data as recorded data; generating an acquisition instruction corresponding to the recorded data, sending the acquisition instruction to a service system, and receiving the recorded data sent by the service system.
2. The method according to claim 1, wherein the method further comprises:
responding to the input text information of a target object, and performing audio data conversion on the text information to obtain voice communication data;
and sending the voice communication data to the service terminal.
3. A banking information processing apparatus, characterized by being applied to a user terminal, comprising:
the establishing unit is used for responding to the user terminal to read a target graphic code and establishing communication connection of a service terminal corresponding to the current service to be processed, wherein the target graphic code is arranged on a window of a banking website and is configured with relevant information of the service terminal of a current window worker, and when a target object needs to conduct service handling, the user terminal of the target object is used for reading the target graphic code arranged on the corresponding window so as to establish communication connection with the service terminal of the current window worker;
the acquisition unit is used for acquiring voice communication data and input data of a target object corresponding to the user terminal based on the communication connection, wherein the acquired voice communication data and input data of the target object are acquired based on an instruction of a service terminal;
the transmission unit is used for monitoring the voice communication data and the input data based on the service processing types corresponding to the target object, and transmitting the corresponding voice communication data and the corresponding input data to the service terminal based on the monitoring result, wherein the risk words and the sensitive words corresponding to different service processing types are different, the acquired voice communication data are transmitted to the service end of the banking system, and the service end recognizes and monitors the risk words and the sensitive words corresponding to the current service processing type; the monitoring the voice communication data and the input data, and transmitting the corresponding voice communication data and the input data to the service terminal based on the monitoring result, includes: detecting whether the voice communication data contains sensitive words, if yes, generating early warning information, and sending the early warning information to the service terminal; responding to the service terminal receiving the early warning information, receiving a re-input instruction corresponding to the early warning information generated by the service terminal, and sending the acquired voice communication data corresponding to the re-input instruction to the service terminal; verifying the input data, and transmitting the verified input data to the service terminal;
the acquisition unit is used for receiving the processing instruction of the service terminal and acquiring the feedback information of the target object based on the processing instruction until the service to be processed is completed; the method comprises the steps of responding to the communication connection between the user terminal and the service terminal to perform communication data interaction, collecting service processing images of the target object, and recording operation data of the service object; determining acquired images obtained by acquisition and recorded operation data as recorded data; generating an acquisition instruction corresponding to the recorded data, sending the acquisition instruction to a service system, and receiving the recorded data sent by the service system.
4. A device according to claim 3, characterized in that the device further comprises:
the conversion unit is used for responding to the input text information of the target object, and converting the audio data of the text information to obtain voice communication data;
and the sending unit is used for sending the voice communication data to the service terminal.
5. A business system, comprising:
a user terminal for performing the banking information processing method according to any one of claims 1-2;
the service terminal is used for generating instruction information based on voice communication data and input data generated by the user terminal and sending the instruction information to the user terminal;
the server is used for verifying the transmitted information and sending the verification result to the user terminal and/or the service terminal.
CN202210846569.4A 2022-07-19 2022-07-19 Bank business information processing method, device and business system Active CN115208942B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202210846569.4A CN115208942B (en) 2022-07-19 2022-07-19 Bank business information processing method, device and business system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202210846569.4A CN115208942B (en) 2022-07-19 2022-07-19 Bank business information processing method, device and business system

Publications (2)

Publication Number Publication Date
CN115208942A CN115208942A (en) 2022-10-18
CN115208942B true CN115208942B (en) 2024-03-19

Family

ID=83582289

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202210846569.4A Active CN115208942B (en) 2022-07-19 2022-07-19 Bank business information processing method, device and business system

Country Status (1)

Country Link
CN (1) CN115208942B (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106101138A (en) * 2016-07-29 2016-11-09 深圳市银雁金融服务有限公司 Method for processing business based on mobile terminal and device
CN107918913A (en) * 2017-11-20 2018-04-17 中国银行股份有限公司 Banking processing method, device and system
CN110866820A (en) * 2019-10-22 2020-03-06 陈华 Real-time monitoring system, method, equipment and storage medium for banking business
CN111507256A (en) * 2020-04-16 2020-08-07 四川博源科技有限责任公司 Face recognition system for counter information acquisition
CN111949964A (en) * 2020-08-11 2020-11-17 北京文思海辉金信软件有限公司 Business handling method and device and electronic terminal

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114610840A (en) * 2022-03-23 2022-06-10 平安普惠企业管理有限公司 Sensitive word-based accounting monitoring method, device, equipment and storage medium

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106101138A (en) * 2016-07-29 2016-11-09 深圳市银雁金融服务有限公司 Method for processing business based on mobile terminal and device
CN107918913A (en) * 2017-11-20 2018-04-17 中国银行股份有限公司 Banking processing method, device and system
CN110866820A (en) * 2019-10-22 2020-03-06 陈华 Real-time monitoring system, method, equipment and storage medium for banking business
CN111507256A (en) * 2020-04-16 2020-08-07 四川博源科技有限责任公司 Face recognition system for counter information acquisition
CN111949964A (en) * 2020-08-11 2020-11-17 北京文思海辉金信软件有限公司 Business handling method and device and electronic terminal

Also Published As

Publication number Publication date
CN115208942A (en) 2022-10-18

Similar Documents

Publication Publication Date Title
CN109389723B (en) Visitor management method and device using face recognition and computer equipment
US11361319B2 (en) Service processing method, apparatus, and system
CN112333549B (en) Video processing method and device, electronic equipment and storage medium
CN104835266A (en) Business handling method and system of VTM
US20180288040A1 (en) System and Method for Biometric Authentication-Based Electronic Notary Public
CN109214801B (en) Electronic payment confirmation method, device and storage medium
CN110929237A (en) Identity verification system, method and device and information verification system
CN107294981B (en) Authentication method and equipment
CN115208942B (en) Bank business information processing method, device and business system
JP6798539B2 (en) Authentication server, user terminal, payment system, payment method and program
CN107094159B (en) Method and device for establishing corresponding relation between card and user account
CN111340635A (en) Data checking method, equipment, server and readable storage medium
CN111665948A (en) Off-site service handling method and VR system
CN115757944A (en) Processing method and system applied to post reply
US20210112057A1 (en) Multi-party document validation
CN114723551A (en) Data processing method, device and equipment based on multiple data sources and storage medium
CN109636396B (en) Service information processing method, device and system
EP3196829A1 (en) Non-facing financial service system using user confirmation apparatus using parallel signature processing, and handwriting signature authentication technique
CN112887373A (en) Data processing method and system, client device and server device
CN113902573A (en) Method and device for processing claim settlement data, storage medium and terminal
CN106330882B (en) Security verification method and security verification device
CN111476931A (en) Human code information verification method and device for face recognition
CN111860177A (en) Certificate aging information determination method, device, medium and electronic equipment
TWI807219B (en) System for performing identification based on comparing photo stored in chip and real-time live photo and method thereof
CN114861634A (en) Transaction information checking method and device, storage medium and electronic equipment

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant
GR01 Patent grant