CN115171264B - Queuing management method and related device - Google Patents
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The embodiment of the application discloses a queuing management method and a related device, which can firstly acquire first user information corresponding to a user to be queued, wherein the first user information is used for reflecting service handling time required by the user to be queued, and second user information corresponding to the queued user in a service handling queue, and the second user information is used for reflecting service handling time required by the queued user. According to the first user information and the second user information, a queuing sequence determining model can be used for determining a queuing sequence number corresponding to a user to be queued in a service handling queue. Therefore, the application can combine the service handling time required by the user to be queued and the queued user to determine the queuing sequence of the users in the queue, so that the determined queuing sequence meets the service experience requirement of the queued user as much as possible, the waiting time of each user in the queue is in a reasonable range, and the queuing experience of the user is improved.
Description
Technical Field
The application relates to the technical field of intelligent management, in particular to a queuing management method and a related device.
Background
The economic rapid development, the living standard of urban and rural residents is continuously improved, and because daily work is busy, fast-paced life becomes usual, and time is more and more precious for individuals. When going to a banking website to transact business, if the user encounters a peak period, the waiting time of the user is less than a few minutes and more than a few hours.
In the related art, after a user arrives at a banking website, the user needs to transact services on a number taking machine according to the reservation of an identity card, the number taking machine prints waiting tickets for the user, information such as the number of people waiting in front, transacted services of the user and the like is displayed, and the ranking on the tickets is only related to the time sequence of the user for taking the numbers. The user holds the queuing ticket and waits in the rest area, notices the display screen to call numbers, and the queuing numbers can be reduced in sequence only after the business transaction of other users is finished.
The queuing sequence management mode is difficult to improve the overall business handling efficiency of the user, and is easy to bring bad business handling experience to the user, so that overlong waiting time is caused.
Disclosure of Invention
In order to solve the technical problems, the application provides a queuing management method which can allocate more reasonable queuing time for users and improve queuing experience of the users.
The embodiment of the application discloses the following technical scheme:
In a first aspect, an embodiment of the present application discloses a queuing management method, where the method includes:
Acquiring first user information corresponding to a user to be queued and second user information corresponding to a queued user in a service handling queue, wherein the first user information is used for reflecting service handling time required by the user to be queued, and the second user information is used for reflecting service handling time required by the queued user;
Determining a queuing sequence number corresponding to the user to be queued in the service handling queue through a queuing sequence determining model according to the first user information and the second user information;
and adding the user to be queued into the service handling queue according to the queuing sequence number, and converting the user to be queued into a queued user.
In one possible implementation manner, before the obtaining the first user information corresponding to the user to be queued, the method further includes:
acquiring a queuing request initiated by the user to be queued;
Determining an initial queuing sequence number corresponding to the user to be queued according to the time when the user to be queued arrives at the bank and the time when the user to be queued arrives at the bank;
The method further comprises the steps of:
And in response to the determination of the queuing sequence number corresponding to the user to be queued, updating the sequence number corresponding to the user to be queued from the initial queuing sequence number to the queuing sequence number.
In one possible implementation, the method further includes:
And in response to the reduction of the queued users in the service handling queue, updating queuing numbers respectively corresponding to the remaining queued users according to user information corresponding to the remaining queued users in the service handling queue, wherein the user information comprises the first user information and/or the second user information.
In one possible implementation manner, the first user information includes user identity information and to-be-processed service information corresponding to the to-be-queued user, where the user identity information is used to identify a user identity of the to-be-queued user, and the to-be-processed service information is used to identify a service to be processed by the to-be-queued user.
In one possible implementation, the queuing sequence determination model is trained by:
Acquiring historical user queuing information, wherein the historical user queuing information comprises service handling time corresponding to a plurality of historical users, the historical user queuing information is provided with a corresponding sample queuing sequence, and the sample queuing sequence is used for identifying queuing sequences corresponding to the historical users in the same queue respectively;
Inputting the historical user queuing information into an initial queuing sequence determining model to obtain an initial queuing sequence;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model.
In one possible implementation, the method further includes:
determining user satisfaction corresponding to the historical user queuing information;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model, wherein the method comprises the following steps:
determining a loss function corresponding to the historical user queuing information according to the difference between the initial queuing sequence and the sample queuing sequence and the user satisfaction;
And adjusting the initial queuing sequence determining model according to the loss function to obtain the queuing sequence determining model.
In a second aspect, an embodiment of the present application discloses a queuing management device, where the device includes a first acquisition unit, a first determination unit, and a management unit:
The first obtaining unit is configured to obtain first user information corresponding to a user to be queued, and second user information corresponding to a queued user in a service handling queue, where the first user information is used to embody a service handling time required by the user to be queued, and the second user information is used to embody a service handling time required by the queued user;
the first determining unit is configured to determine, according to the first user information and the second user information, a queuing sequence corresponding to the user to be queued in the service handling queue through a queuing sequence determining model;
And the management unit is used for adding the user to be queued into the service handling queue according to the queuing sequence number and converting the user to be queued into the queued user.
In one possible implementation manner, the apparatus further includes a second acquisition unit and a second determination unit:
the second obtaining unit is used for obtaining a queuing request initiated by the user to be queued;
The second determining unit is used for determining an initial queuing number corresponding to the user to be queued according to the time when the user to be queued arrives at the bank and the time when the user to be queued arrives at the bank;
The apparatus further comprises a first updating unit:
the first updating unit is configured to update, in response to determining the queuing sequence number corresponding to the user to be queued, the sequence number corresponding to the user to be queued from the initial queuing sequence number to the queuing sequence number.
In a possible implementation manner, the apparatus further includes a second updating unit:
The second updating unit is configured to update queuing numbers corresponding to remaining queued users in the service handling queue according to user information corresponding to the remaining queued users in the service handling queue in response to a decrease in the queued users in the service handling queue, where the user information includes the first user information and/or the second user information.
In one possible implementation manner, the first user information includes user identity information and to-be-processed service information corresponding to the to-be-queued user, where the user identity information is used to identify a user identity of the to-be-queued user, and the to-be-processed service information is used to identify a service to be processed by the to-be-queued user.
In one possible implementation, the queuing sequence determination model is trained by:
Acquiring historical user queuing information, wherein the historical user queuing information comprises service handling time corresponding to a plurality of historical users, the historical user queuing information is provided with a corresponding sample queuing sequence, and the sample queuing sequence is used for identifying queuing sequences corresponding to the historical users in the same queue respectively;
Inputting the historical user queuing information into an initial queuing sequence determining model to obtain an initial queuing sequence;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model.
In a possible implementation manner, the apparatus further includes a third determining unit:
the third determining unit is used for determining the user satisfaction corresponding to the historical user queuing information;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model, wherein the method comprises the following steps:
determining a loss function corresponding to the historical user queuing information according to the difference between the initial queuing sequence and the sample queuing sequence and the user satisfaction;
And adjusting the initial queuing sequence determining model according to the loss function to obtain the queuing sequence determining model.
In a third aspect, embodiments of the present application disclose a computer device comprising a processor and a memory:
The memory is used for storing program codes and transmitting the program codes to the processor;
The processor is configured to execute a queuing management method according to any one of the first aspects according to instructions in the program code.
In a fourth aspect, an embodiment of the present application discloses a computer readable storage medium for storing a computer program for executing a queuing management method according to any one of the first aspects.
In a fifth aspect, embodiments of the present application disclose a computer program product comprising instructions which, when run on a computer, cause the computer to perform a queuing management method according to any of the first aspects.
According to the technical scheme, when the queuing of the user is managed, the first user information corresponding to the user to be queued and the second user information corresponding to the queued user in the service handling queue can be acquired first, wherein the first user information is used for reflecting the service handling time required by the user to be queued, and the second user information is used for reflecting the service handling time required by the queued user. According to the first user information and the second user information, a queuing sequence determining model can be used for determining a queuing sequence number corresponding to a user to be queued in a service handling queue, and according to the queuing sequence number, the user to be queued can be added into the service handling queue and converted into a queued user. Therefore, the application can combine the service handling time required by the user to be queued and the queued user to determine the queuing sequence of the users in the queue, so that the determined queuing sequence meets the service experience requirement of the queued user as much as possible, the waiting time of each user in the queue is in a reasonable range, and the queuing experience of the user is improved.
Drawings
In order to more clearly illustrate the embodiments of the application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a flowchart of a queuing management method according to an embodiment of the present application;
Fig. 2 is a schematic diagram of a queuing management method in an actual application scenario according to an embodiment of the present application;
Fig. 3 is a block diagram of a queuing management device according to an embodiment of the present application.
Detailed Description
Embodiments of the present application are described below with reference to the accompanying drawings.
The different people transact different services, the required time is different, some users transact the services very simply, only a few minutes are needed, some users transact the services relatively complex, and a few hours are needed, if the users transacting the complex services are arranged in front of the users transacting the simple services, the experience of the following users can be seriously affected. In such cases, the user may not be happy to wait for the service to be relinquished, or the waiting time is not proportional to the value of the service being transacted, which may affect the satisfaction of the user. Therefore, the method of determining the queuing order based on the order of entering the queue in the related art is difficult to meet the queuing requirements of most users, and poor queuing experience is easily brought to the users.
In order to solve the technical problems, the embodiment of the application provides a queuing management method, and processing equipment can determine the queuing sequence of users in a team by combining service handling time required by users to be queued and queued users, so that the determined queuing sequence meets the service experience requirements of the queued users as much as possible, the waiting time of each user in the queue is in a reasonable range, and the queuing experience of the users is improved.
It will be appreciated that the method may be applied to a processing device that is capable of queuing management, for example, a terminal device or a server having queuing management functions. The method can be independently executed by the terminal equipment or the server, can also be applied to a network scene of communication between the terminal equipment and the server, and is executed by the cooperation of the terminal equipment and the server. The terminal equipment can be a computer, a mobile phone and other equipment. The server can be understood as an application server or a Web server, and can be an independent server or a cluster server in actual deployment.
Referring to fig. 1, fig. 1 is a flowchart of a queuing management method according to an embodiment of the present application, where the method includes:
S101: and acquiring first user information corresponding to the user to be queued and second user information corresponding to the queued user in the service handling queue.
The first user information is used for reflecting the service handling time required by the user to be queued, and the second user information is used for reflecting the service handling time required by the queued user.
S102: and determining the queuing sequence numbers corresponding to the users to be queued in the service handling queues through a queuing sequence determining model according to the first user information and the second user information.
Because the service handling time required by different services is different, if a user with a shorter service handling time is waited in a team for a long time, the queuing experience of the user is easy to be poor; and users with longer service handling time usually cannot feel queuing effect caused by the service with shorter service handling time. Therefore, in the embodiment of the application, the processing device can integrate the service handling time required by the user to be queued and the queued user to determine the queuing number corresponding to the user to be queued in the service handling queue, and the queuing number analysis is performed based on the queuing experience of the whole plurality of users.
S103: and adding the user to be queued into a service handling queue according to the queuing sequence number, and converting the user to be queued into a queued user.
According to the technical scheme, when the queuing of the user is managed, the first user information corresponding to the user to be queued and the second user information corresponding to the queued user in the service handling queue can be acquired first, wherein the first user information is used for reflecting the service handling time required by the user to be queued, and the second user information is used for reflecting the service handling time required by the queued user. According to the first user information and the second user information, a queuing sequence determining model can be used for determining a queuing sequence number corresponding to a user to be queued in a service handling queue, and according to the queuing sequence number, the user to be queued can be added into the service handling queue and converted into a queued user. Therefore, the application can combine the service handling time required by the user to be queued and the queued user to determine the queuing sequence of the users in the queue, so that the determined queuing sequence meets the service experience requirement of the queued user as much as possible, the waiting time of each user in the queue is in a reasonable range, and the queuing experience of the user is improved.
In one possible implementation manner, before acquiring the first user information corresponding to the user to be queued, the processing device may acquire a queuing request initiated by the user to be queued, and then determine an initial queuing number corresponding to the user to be queued according to a time when the user to be queued arrives at the bank and a time when the user to be queued arrives at the bank. In response to determining the queuing number corresponding to the user to be queued, the processing device may update the number corresponding to the user to be queued from the initial queuing number to the queuing number, that is, the processing device may assign an initial queuing number to the user based on the order in which the user arrives at the bank, and then assign a new queuing number to the user based on the service that the user needs to transact.
In one possible implementation, the processing device may adjust the queuing sequence in real time based on changes in queuing personnel in order to more accurately manage the queuing of users. In response to the reduction of the queued users in the service handling queue, the processing device may update the queuing numbers respectively corresponding to the remaining queued users according to user information corresponding to the remaining queued users in the service handling queue, where the user information includes the first user information and/or the second user information.
In one possible implementation manner, the first user information includes user identity information corresponding to the user to be queued and to-be-handled service information, where the user identity information is used to identify a user identity of the user to be queued, and the to-be-handled service information is used to identify a service that needs to be handled by the user to be queued.
In one possible implementation, the queuing sequence determination model is trained by:
The processing device may first obtain historical user queuing information, where the historical user queuing information includes service handling times corresponding to a plurality of historical users, where the historical user queuing information has a corresponding sample queuing sequence, where the sample queuing sequence is used to identify queuing orders corresponding to the plurality of historical users in a same queue, respectively. The processing device may input the historical user queuing information into an initial queuing sequence determination model to obtain an initial queuing sequence, where the initial queuing sequence is a sequence determined by the model based on the queuing information of the historical user. The differences of the model in determining the queuing sequence can be manifested in terms of the differences between the initial queuing sequence and the sample queuing sequence. Thus, the processing device may adjust the initial queuing sequence determination model based on the difference to obtain the queuing sequence determination model.
In one possible implementation, the processing device may further determine a user satisfaction degree corresponding to the historical user queuing information, and when adjusting the initial queuing sequence determination model according to a difference between the initial queuing sequence and the sample queuing sequence, the processing device may determine a loss function corresponding to the historical user queuing information according to the difference between the initial queuing sequence and the sample queuing sequence and the user satisfaction degree. That is, if the user satisfaction is high, which means that the user has high acceptance of the queuing sequence, the processing device can properly expand the loss function, so that the model can be trained in a queuing sequence determination mode with high user satisfaction; if the user satisfaction is lower, the processing device can properly reduce the loss function to enable the model to reduce the learning strength of the queuing sequence determination mode with lower user satisfaction. The processing device may adjust the initial queuing sequence determination model based on the loss function to obtain a queuing sequence determination model.
Next, a queuing management method provided by the embodiment of the present application will be described with reference to an actual application scenario.
Referring to fig. 2, fig. 2 is a schematic diagram of a queuing management method in a practical application scenario provided by the embodiment of the present application, in which a client in a bank queuing system swipes an identification card or a bank card to obtain a current queuing a, basic information J, a transacted service X, a practical queuing B, a predicted waiting time T, a practical waiting time T, and a satisfaction S. The processing device may generate a current ranking order a according to the chronological order in which the customer initially arrived at the banking outlet. And then, according to the service X selected and transacted by the client and the collected basic information J of the client, the weight of the influence of the ordering satisfaction degree of the time sequence in the system and the weight of the influence of the ordering satisfaction degree of the time spent for transacting the service in the system are updated by combining the service transacted data of the clients which are usual in the system. And (5) estimating the waiting time t, and adjusting the ranking to B. And pushing the estimated time. After the customer handles the business, the processing equipment can collect data such as actual waiting time T, satisfaction S and the like, and feed the data back to the queuing and calling system to adjust the queuing and calling adjustment model.
And the initial number taking module is used for realizing initial number taking of the client reaching the website and collecting the transacted business information and basic information of the client.
And the historical data calculation module is used for generating a training model according to the data information of the business handling clients of the previous website.
And the renumbering module is used for adjusting and optimizing the current number by utilizing the training model in combination with the information collected by the initial number taking module so as to ensure that the satisfaction degree of all business handling clients in the network point reaches the maximum value. And feeding back the regenerated rank number to the historical data calculation module for generating a new training model.
Based on the queuing management method provided by the foregoing embodiments, the embodiment of the present application further provides a queuing management device, referring to fig. 3, and fig. 3 is a block diagram of a queuing management device 300 provided by the embodiment of the present application, where the device 300 includes a first obtaining unit 301, a first determining unit 302, and a management unit 303:
The first obtaining unit 301 is configured to obtain first user information corresponding to a user to be queued, and second user information corresponding to a queued user in a service handling queue, where the first user information is used to embody a service handling time required by the user to be queued, and the second user information is used to embody a service handling time required by the queued user;
The first determining unit 302 is configured to determine, according to the first user information and the second user information, a queuing sequence number corresponding to the user to be queued in the service handling queue through a queuing sequence determining model;
The management unit 303 is configured to add the user to be queued to the service handling queue according to the queuing number, and convert the user to be queued into a queued user.
In one possible implementation manner, the apparatus further includes a second acquisition unit and a second determination unit:
the second obtaining unit is used for obtaining a queuing request initiated by the user to be queued;
The second determining unit is used for determining an initial queuing number corresponding to the user to be queued according to the time when the user to be queued arrives at the bank and the time when the user to be queued arrives at the bank;
The apparatus further comprises a first updating unit:
the first updating unit is configured to update, in response to determining the queuing sequence number corresponding to the user to be queued, the sequence number corresponding to the user to be queued from the initial queuing sequence number to the queuing sequence number.
In a possible implementation manner, the apparatus further includes a second updating unit:
The second updating unit is configured to update queuing numbers corresponding to remaining queued users in the service handling queue according to user information corresponding to the remaining queued users in the service handling queue in response to a decrease in the queued users in the service handling queue, where the user information includes the first user information and/or the second user information.
In one possible implementation manner, the first user information includes user identity information and to-be-processed service information corresponding to the to-be-queued user, where the user identity information is used to identify a user identity of the to-be-queued user, and the to-be-processed service information is used to identify a service to be processed by the to-be-queued user.
In one possible implementation, the queuing sequence determination model is trained by:
Acquiring historical user queuing information, wherein the historical user queuing information comprises service handling time corresponding to a plurality of historical users, the historical user queuing information is provided with a corresponding sample queuing sequence, and the sample queuing sequence is used for identifying queuing sequences corresponding to the historical users in the same queue respectively;
Inputting the historical user queuing information into an initial queuing sequence determining model to obtain an initial queuing sequence;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model.
In a possible implementation manner, the apparatus further includes a third determining unit:
the third determining unit is used for determining the user satisfaction corresponding to the historical user queuing information;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model, wherein the method comprises the following steps:
determining a loss function corresponding to the historical user queuing information according to the difference between the initial queuing sequence and the sample queuing sequence and the user satisfaction;
And adjusting the initial queuing sequence determining model according to the loss function to obtain the queuing sequence determining model.
The embodiment of the application also provides a computer device, and the processor of the terminal device also has the following functions:
Acquiring first user information corresponding to a user to be queued and second user information corresponding to a queued user in a service handling queue, wherein the first user information is used for reflecting service handling time required by the user to be queued, and the second user information is used for reflecting service handling time required by the queued user;
Determining a queuing sequence number corresponding to the user to be queued in the service handling queue through a queuing sequence determining model according to the first user information and the second user information;
and adding the user to be queued into the service handling queue according to the queuing sequence number, and converting the user to be queued into a queued user.
The units involved in the embodiments of the present disclosure may be implemented by means of software, or may be implemented by means of hardware. The name of the unit does not in any way constitute a limitation of the unit itself, for example the first acquisition unit may also be described as "unit acquiring at least two internet protocol addresses".
In addition, the embodiment of the application also provides a storage medium for storing a computer program for executing the queuing management method provided by the embodiment.
The embodiment of the application also provides a computer program product comprising instructions which, when run on a computer, cause the computer to perform the queuing management method provided by the above embodiment.
Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the above method embodiments may be implemented by hardware related to program instructions, where the above program may be stored in a computer readable storage medium, and when the program is executed, the program performs steps including the above method embodiments; and the aforementioned storage medium may be at least one of the following media: read-only memory (ROM), RAM, magnetic disk or optical disk, etc., which can store program codes.
It should be noted that, in the present specification, each embodiment is described in a progressive manner, and identical and similar parts of each embodiment are all referred to each other, and each embodiment is mainly described in a different point from other embodiments. In particular, for the apparatus and system embodiments, since they are substantially similar to the method embodiments, the description is relatively simple, with reference to the description of the method embodiments in part. The apparatus and system embodiments described above are merely illustrative, in which elements illustrated as separate elements may or may not be physically separate, and elements shown as elements may or may not be physical elements, may be located in one place, or may be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art will understand and implement the present invention without undue burden.
The foregoing is only one specific embodiment of the present application, but the scope of the present application is not limited thereto, and any changes or substitutions easily contemplated by those skilled in the art within the technical scope of the present application should be included in the scope of the present application. Therefore, the protection scope of the present application should be subject to the protection scope of the claims.
Claims (7)
1. A queuing management method, the method comprising:
Acquiring first user information corresponding to a user to be queued and second user information corresponding to a queued user in a service handling queue, wherein the first user information is used for reflecting service handling time required by the user to be queued, and the second user information is used for reflecting service handling time required by the queued user;
Determining a queuing sequence number corresponding to the user to be queued in the service handling queue through a queuing sequence determining model according to the first user information and the second user information;
According to the queuing sequence number, the user to be queued is added into the service handling queue and is converted into a queued user;
The queuing sequence determination model is trained by the following steps:
Acquiring historical user queuing information, wherein the historical user queuing information comprises service handling time corresponding to a plurality of historical users, the historical user queuing information is provided with a corresponding sample queuing sequence, and the sample queuing sequence is used for identifying queuing sequences corresponding to the historical users in the same queue respectively;
Inputting the historical user queuing information into an initial queuing sequence determining model to obtain an initial queuing sequence;
According to the difference between the initial queuing sequence and the sample queuing sequence, adjusting the initial queuing sequence determining model to obtain the queuing sequence determining model;
The method further comprises the steps of:
determining user satisfaction corresponding to the historical user queuing information;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model, wherein the method comprises the following steps:
determining a loss function corresponding to the historical user queuing information according to the difference between the initial queuing sequence and the sample queuing sequence and the user satisfaction;
And adjusting the initial queuing sequence determining model according to the loss function to obtain the queuing sequence determining model.
2. The method of claim 1, wherein prior to the obtaining the first user information corresponding to the user to be queued, the method further comprises:
acquiring a queuing request initiated by the user to be queued;
Determining an initial queuing sequence number corresponding to the user to be queued according to the time when the user to be queued arrives at the bank and the time when the user to be queued arrives at the bank;
The method further comprises the steps of:
And in response to the determination of the queuing sequence number corresponding to the user to be queued, updating the sequence number corresponding to the user to be queued from the initial queuing sequence number to the queuing sequence number.
3. The method according to claim 1, wherein the method further comprises:
And in response to the reduction of the queued users in the service handling queue, updating queuing numbers respectively corresponding to the remaining queued users according to user information corresponding to the remaining queued users in the service handling queue, wherein the user information comprises the first user information and/or the second user information.
4. The method of claim 1, wherein the first user information includes user identity information corresponding to the user to be queued and to-be-handled service information, the user identity information being used to identify a user identity of the user to be queued, the to-be-handled service information being used to identify a service that the user to be queued needs to handle.
5. A queuing management device, characterized in that the device comprises a first acquisition unit, a first determination unit, a management unit and a third determination unit:
The first obtaining unit is configured to obtain first user information corresponding to a user to be queued, and second user information corresponding to a queued user in a service handling queue, where the first user information is used to embody a service handling time required by the user to be queued, and the second user information is used to embody a service handling time required by the queued user;
the first determining unit is configured to determine, according to the first user information and the second user information, a queuing sequence corresponding to the user to be queued in the service handling queue through a queuing sequence determining model;
The management unit is used for adding the user to be queued into the service handling queue according to the queuing sequence number and converting the user to be queued into a queued user;
The queuing sequence determination model is trained by the following steps:
Acquiring historical user queuing information, wherein the historical user queuing information comprises service handling time corresponding to a plurality of historical users, the historical user queuing information is provided with a corresponding sample queuing sequence, and the sample queuing sequence is used for identifying queuing sequences corresponding to the historical users in the same queue respectively;
Inputting the historical user queuing information into an initial queuing sequence determining model to obtain an initial queuing sequence;
According to the difference between the initial queuing sequence and the sample queuing sequence, adjusting the initial queuing sequence determining model to obtain the queuing sequence determining model;
the third determining unit is used for determining the user satisfaction corresponding to the historical user queuing information;
and adjusting the initial queuing sequence determining model according to the difference between the initial queuing sequence and the sample queuing sequence to obtain the queuing sequence determining model, wherein the method comprises the following steps:
determining a loss function corresponding to the historical user queuing information according to the difference between the initial queuing sequence and the sample queuing sequence and the user satisfaction;
And adjusting the initial queuing sequence determining model according to the loss function to obtain the queuing sequence determining model.
6. A computer device, the computer device comprising a processor and a memory:
The memory is used for storing program codes and transmitting the program codes to the processor;
The processor is configured to perform a queuing management method according to any one of claims 1-4 according to instructions in the program code.
7. A computer readable storage medium storing a computer program for executing a queuing management method according to any one of claims 1-4.
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